Q1 . What are the different traditional techniques to improve your Vocabulary?

A strong vocabulary enhances communication skills and helps you develop critical thinking abilities because
words are the building blocks of thought and ideas, and a limited vocabulary can hinder one's ability to think
and reason effectively
i. Reading
ii. Link words
iii. Be aware of words
iv. Speak up
v. Word play game
vi. Practice new words
vii. Identify word-meaning
viii. Listen and Watch
ix. Write regular

Q 2. Explain the GRASP technique?

Q 3. What is the difference between hearing and listening? Explain 5 differences.

Hearing and listening are often used interchangeably, but they refer to different processes.
1. Purpose:
- Hearing: It is a physiological process involving sound perception through the ears. Hearing is a passive and
automatic function that occurs without conscious effort.
- Listening: It is a conscious and active process that involves paying attention to, interpreting, and making
sense of the sounds or information received. Listening is purposeful and requires mental effort.
2. Involvement of the Mind:
- Hearing: It primarily involves the physical ability to detect sound vibrations through the ear.
- Listening: It engages the mind and requires cognitive processing. It involves understanding, analyzing, and
interpreting the information received.
3. Selective Attention:
- Hearing: It is a broad sense that captures all audible sounds in the environment.
- Listening: It involves selective attention, where the listener focuses on specific sounds or information
while filtering out irrelevant noise
4. Recall and Retention:
- Hearing: It does not necessarily involve the retention or recall of information. Sounds may be processed
without being consciously registered or remembered.
- Listening: It involves the active processing of information, leading to better retention and recall of the
details. Effective listening enables the listener to remember and respond appropriately to the communicated
message.
5. Response and Feedback:
- Hearing: It does not necessarily imply a response. A person may hear a sound without reacting or
responding.
- Listening: It often involves providing feedback or responding to the information received. Effective
listening includes acknowledging the message, asking questions, or providing feedback, and demonstrating an
active engagement with the speaker.
Q 4. What is the difference between Verbal and Non- Verbal Communication?

Verbal and non-verbal communication are two essential components of human interaction, each conveying
information in distinct ways.

1. Nature of Expression:

- Verbal Communication: Involves the use of words, spoken or written, to convey messages. It includes
language, grammar, and vocabulary.

- Non-Verbal Communication: Involves the transmission of messages without the use of words. It
encompasses facial expressions, body language, gestures, posture, tone of voice, and other non-linguistic
cues.

2. Conscious vs. Unconscious:

- Verbal Communication: Generally a conscious and intentional act where individuals choose specific words
to express thoughts, ideas, and emotions.

- Non-Verbal Communication: Often occurs unconsciously or subconsciously. People may communicate

non-verbally without being fully aware of the signals they are sending.

3. Volume of Information:

- Verbal Communication: Can convey a large amount of detailed information efficiently. It is the primary
means for expressing complex ideas and concepts.

- Non-Verbal Communication: Conveys subtle nuances and emotional cues that may not be easily
expressed through words alone. It complements and enhances verbal communication.

4. Universal vs. Cultural Specific:

- Verbal Communication: Language is culturally specific, and meanings of words may vary across different
cultures and regions.

- Non-Verbal Communication: Some non-verbal cues, such as facial expressions and basic gestures, are
often universal and can be understood across cultures, while others may be culture-specific.

5. Feedback and Clarification:

- Verbal Communication: Allows for immediate clarification through questions and responses, facilitating a
clear exchange of information.

- Non-Verbal Communication: While it provides additional context and emotional expression, it may lack
the precision and clarity that verbal communication offers for detailed feedback and clarification.

6. Dominance in Communication:

- Verbal Communication: Typically dominates formal communication settings such as presentations,

speeches, and written documents.

- Non-Verbal Communication: Often plays a significant role in informal settings, influencing perceptions in
face-to-face interactions, and contributing to the overall understanding of a message.

Q 5. Mention the nuances of Body Language?

Body language, also known as non-verbal communication, is a powerful aspect of human interaction that
conveys messages through gestures, movements, postures, and facial expressions. Understanding the nuances
of body language is essential for effective communication
 1. Facial Expressions:
The face is a rich source of information about emotions. Micro expressions, subtle changes in facial muscles
that last only a fraction of a second, can reveal genuine feelings. For example, a quick flash of anger or a
fleeting smile can indicate underlying emotions.
2. Gestures:
A simple gesture like pointing may convey direction or emphasis, but the interpretation depends on the
situation.
3. Posture and Body Movements:
Posture can communicate confidence, interest, or discomfort. For instance, standing upright with an open
posture may indicate confidence, while slouching or crossing arms might suggest defensiveness or
disengagement
4. Eye Contact:
Blink rate can also convey nervousness or discomfort.
5. Touch:
Touch can convey warmth, empathy, or aggression. However, cultural and individual differences play a
significant role. In some cultures, touch is more acceptable and commonplace, while in others, it may be
reserved for specific relationships or situations.
6. Tone of Voice and Pitch:
A shift in tone can indicate sarcasm, excitement, or sincerity. Pauses and variations in pitch can also convey
emphasis or uncertainty.
8. Adaptability:
People may use different body language in various contexts or with different individuals. Adapting to the
situation and being aware

Understanding these nuances of body language allows individuals to navigate social interactions more
effectively, fostering better communication and interpersonal relationships. It's important to consider the
context, cultural differences, and individual variations when interpreting or using body language in
communication.

Q 6. Explain the Mehrabian’s Rule of Communication.

• "7-38-55 Rule," is a communication theory proposed by psychologist Albert Mehrabian.

• It suggests that communication is made up of three components: words, tone of voice, and body
language, and assigns a percentage of importance to each in conveying a message.
• It's important to note that this rule specifically applies to the communication of feelings and attitudes
• The percentages are not universal and can vary depending on the nature of the communication, cultural
differences, and individual preferences
• rule is specifically applicable to situations where there is incongruence between verbal and non-verbal
cues in the expression of feelings and attitudes.

1. Words: 7%
only 7% of the meaning in a communication is derived from the words themselves. This implies that the literal
content of what is said has a relatively minor impact on the overall understanding of a message, especially
when emotions or attitudes are being communicated.
2. Tone of Voice: 38%
38% of the message comes from the tone of voice. This includes elements such as pitch, intonation, speed,
and other vocal qualities. The way in which words are spoken, the emotional tone conveyed, and the emphasis
placed on certain phrases play a significant role in shaping the overall message.
 3. Body Language: 55%
is attributed to non-verbal communication or body language. He proposed that 55% of the message is
conveyed through facial expressions, gestures, posture, and other non-verbal cues. This highlights the
importance of paying attention to visual and physical signals in understanding the true meaning behind a
message.

Q 7. What are the 5 Cs of Communication?

If you're looking to improve communications within your company, the five C's of effective communication
are beneficial

Video:- https://youtu.be/aEwqbf9Epuk

Q8. What are closed and open-ended questions? Explain the WH questions.

Close-ended questions:- are defined as question types that ask respondents to choose from a distinct set of
pre-defined responses, such as “yes/no” or among set multiple choice questions. In a typical scenario, closed-
ended questions are used to gather quantitative data from respondents.
Eg:-
Open-ended questions: - these are questions that require a participant to answer in their own words. They
can provide researchers with more information. Companies must get feedback from their customers, and
asking open questions is ideal for these purposes.
Eg:-
WH Question:- a question in English that is a request for information. Wh- questions usually start with a
word beginning with wh-, but "how" is also included. The wh- words are: what, when, where, who, whom,
which, whose, why, and how
Eg:-
Q 9. What are the basic etiquettes (शिष्‍टाचार) that we need to follow in a professional
environment?
Many workplaces have both written and unwritten rules for etiquette. These guidelines often change, so
review the employee handbook regularly to ensure you understand the current guidelines.
1. Show Respect for others- interacting with others and using good manners can reduce conflict and increase
positivity. For example, you could acknowledge others' time by following a schedule or display respect for
their privacy by knocking before entering a room
2. Being Ready- Being on time is an easy and manageable way to make a good impression. Consistently
being punctual shows that you value the time of others in your work environment.
3. Put away your mobile device:- Storing your phone or devices can show you're focused on the presentations
and communications of others. Limiting your device usage can also make you more approachable.
4. Dress appropriately: - Many offices follow a "business casual" or "casual" dress policy in which employees
and even managers may wear jeans to the office. Regardless of this, you may benefit from dressing slightly
more formally than required to show your professionalism and commitment to the role.
5. Ask people how to wish to communicate:- When you communicate in a style that a recipient prefers, you
can increase your chances of a polite and timely response. Someone who typically communicates via work
email may not respond if they receive a text message. Others may prefer to speak directly on the phone, as they
don't regularly check their email messages.
6. Avoid interrupting:- When you attend meetings or talk with others in the workplace, avoid interrupting and
let them finish speaking. Allowing them to complete their thought or presentation shows your respect for their
opinion and efforts. If you have an idea you want to share while someone is talking, note it and stay silent until
the person finishes.
7. Maintain a professional Virtual Presence:- Many workplaces incorporate virtual elements into operations,
while some are completely remote. Several professional ideals, such as being respectful, prompt and
professionally dressed, apply to virtual meetings, but there are also specific rules for calls and video chats,
including:
• Keep your microphone muted unless you're speaking.
• If everyone else has their camera on, turn yours on as well.
• Eat before the meeting rather than during it.
• Use a simple and professional background with few distractions.
• Make eye contact with the camera if you can.
8. Use people names:- Using someone's name when speaking with them can convey your respect and attention.
If you don't know it or have forgotten it, you can politely ask them. Always call someone by their preferred
name, and refrain from using nicknames unless they ask you to. For example, if someone introduces themselves
as Michael, don't call them Mike unless they're okay with it.
9. use proper email etiquette to work :- Many workplaces rely on email for communication. To practice proper
email etiquette, respond to all messages within 24 hours. If you need more time to find information or make a
decision, communicate with the sender so they know you're working on the reply.
10. Save personal communication outside of work:- When you enter the office, limit or avoid talking about
your personal life. This ensures that you don't accidentally offend or exclude anybody. Keeping your personal
life outside the workplace helps you remain professional during work hours. It's also best to avoid taking
personal phone calls at work.

Q 10. Explain the importance of grooming and formal attire in the corporate world.

Grooming: - proper corporate grooming highlights each individual's professionalism which helps build
credibility both internally within the organization as well as externally when dealing with clients or customers.
Apart from business etiquette, professional appearance plays a major role in corporate grooming practice.
Formal attire: - Formal wear helps ease the tension of making that all-important first impression by perfecting
your professional approach. Associates in the business world tend to take your views more seriously when you
are dressed in formal attire and are polished in every sense of the word.
Q 11. Mention 5 barriers to communication and explain each in brief.
Barriers to communication can hinder the effectiveness of the message and result in misunderstandings or
misinterpretations. Here are five common barriers to communication

1. Language Barriers:
- Explanation: Differences in language, vocabulary, and linguistic styles can create barriers to
communication. This can occur not only across different languages but also within the same language due to
variations in regional dialects, jargon, or technical terms.
- Impact: Misinterpretation of words or phrases may lead to confusion and a lack of understanding among
communicators.

2. Physical Barriers:
- Explanation: such as noise, distance, or environmental factors can impede communication. For example, a
loud workplace, poor acoustics, or even geographical distance in virtual communication settings can hinder
the exchange of information.
- Impact: Difficulty in hearing or seeing the message can result in incomplete or distorted communication.

3. Psychological Barriers:
- Explanation: Psychological factors such as preconceived notions, biases, emotional states, or individual
differences in perception can create barriers. Stereotypes, personal biases, or emotional stress may influence
how a message is received and interpreted.
- Impact: Emotional reactions or cognitive biases may lead to misunderstandings and hinder effective
communication.

4. Cultural Barriers:
- Explanation: Cultural differences in values, norms, customs, and communication styles can pose
significant challenges. Different cultural backgrounds may lead to varying interpretations of gestures,
expressions, and even the meaning of words.
- Impact: Cultural barriers can result in misunderstandings, miscommunication, and the potential for
unintentional offense.

5. Technological Barriers:
- Explanation: Challenges related to technology, such as poor internet connectivity, technical glitches, or
unfamiliarity with communication tools, can impede effective communication in the digital age.
- Impact: Technical issues can disrupt the flow of communication, causing delays, dropped messages, or
difficulties in accessing and sharing information.

Q 12. Has the development of the internet and social media caused a change in the way
we communicate (quality, quantity, style etc.)?
Yes, the development of the internet and the widespread use of social media have significantly
transformed the way we communicate in terms of quality, quantity, style, and various other aspects.
• Quality of product
• Quantity (Due AI)
• Style (Advance)
• Speed and Real-Time Communication
• Global Reach
Q 13. What have been the biggest lessons you have learned about communication?
The most important thing to remember about communication is that it's a two-way street. You need to be able
to listen as well as talk if you want to communicate effectively. This is why it is one of the reasons
communication is so important is because it helps us to build relationships
• Active Listening
• Clarity Promotes Understanding
• Verbal & Non-verbal communication
• Timing Matters
• Adaptability is Necessary
• Feedback is Valuable
• Listening more important than hearing
Q 14. What are the different channels of communication? Which one would you prefer
and why?
Communication can occur through various channels, and the choice of channel often depends
on the nature of the message, the audience, and the context.

• Face-to-face communication
• Verbal communication
• Non-verbal communication
• Virtual communication
• Digital communication
• Formal communication
• Informal communication
• Written communication

❖ Face to face communication:-

The richest communication channel around, face-to-face meetings, is often hailed as
the most effective way for teams to interact. This is because it reduces any
misconstrued messages by allowing for body language, facial expressions, and other
nonverbal communication.
Q 15. What are the major email etiquettes to be followed, while writing a corporate email?

1.Use a professional email address

Do’s - [email protected]
Don'ts - - [email protected]

2. Write clear subject lines

Do’s - Marketing team meeting at 11 AM tomorrow
Don'ts - FREEDOM SALE!!!!!! GET 50% OFF NOW

3. Maintain a professional tone

Do’s Maintain a professional tone
Don'ts Avoid negative words, All CAPS WORD

4.Keep the Clear

5. Mark recipients in the appropriate tags

In – cc
In – Bcc

6. Read the copy twice before sending

7. Don't email confidential or private information

8. Email signature etiquette

9. Always introduce first

10. Check your attachments

Q 16. What are the 3 Ps of Public speaking?
that contribute to effective and impactful presentations
1. Preparation:
- Definition: Adequate preparation involves thoroughly researching the topic, organizing the content, and
understanding the audience. It also includes practicing the delivery of the speech or presentation.
- Importance: Proper preparation helps the speaker feel confident and knowledgeable, which in turn
enhances the quality of the presentation. It allows for a smoother delivery and helps manage potential
nervousness.

2. Practice:
- Definition: Rehearsing the speech multiple times before the actual presentation. This includes practicing
both the content and the delivery, paying attention to aspects such as tone, pace, and body language.
- Importance: Regular practice improves fluency, reduces the likelihood of stumbling over words, and
enhances the speaker's ability to engage with the audience. It also helps refine the timing and structure of the
presentation.

3. Performance:
- Definition: The actual delivery of the speech in front of the audience. This involves applying the skills and
knowledge acquired during preparation and practice.
- Importance: A well-prepared and practiced performance increases the chances of effectively conveying the
message. Engaging the audience, maintaining eye contact, and delivering with confidence contribute to a
successful presentation.

These three Ps underscore the importance of a systematic approach to public speaking. By dedicating time to
thorough preparation, consistent practice, and focused performance, speakers can enhance their ability to
connect with their audience and deliver compelling and memorable presentations.

Q 17. Why communication skill is considered as an important employability skill?

Communication skills are considered crucial employability skills for several reasons, as they play a vital role
in professional success and contribute to individual and organizational effectiveness

1. Effective Collaboration
2. Client and Customer Relations
3. Leadership and Management
4. Problem Solving
5. Innovation and Creativity
6. Adaptability
7. Professional Image
8. Conflict Resolution
9. Career Advancement
10. Customer Service
11. Global Business

Q 18. How employability skills are important even if you want to be an entrepreneur?

Employability skills are crucial for individuals aspiring to become entrepreneurs for several reasons. While
entrepreneurship involves starting and managing one's own business, the skills that make individuals
employable are equally essential for success in the entrepreneurial journey.

1. Communication Skills
2. Teamwork and Leadership
3. Problem Solving
4. Creativity and Innovation
5. Adaptability
6. Time Management
7. Customer Focus
8. Networking
9. Ethical Decision-Making
Q 19. What is the importance of feedback in communication?

• Feedback is a critical component of effective communication, playing a crucial role in personal and
professional growth, relationship building, and overall improvement in communication dynamics.
• Strengthening Interpersonal Connections: Feedback contributes to stronger interpersonal connections by
creating an atmosphere of mutual respect and understanding. It fosters positive relationships and
minimizes misunderstandings

1. Clarity and Understanding

2. Improves Message Effectiveness
3. Building Rapport and Trust
4. Personal and Professional Growth
5. Enhanced Self-Awareness
6. Conflict Resolution
7. Encourages Continuous Learning
8. Effective Team Collaboration
9. Motivation and Recognition
10. Empowers the Receiver
11. Enhanced Relationship Dynamics

Q 20. What are the different parts of an email?

An email typically consists of several parts, each serving a specific purpose in conveying information or
facilitating communication. Here are the main components of an email:

1. Sender's Information:
- From: The sender's email address and name are displayed at the beginning of the email. This information
identifies the sender and allows the recipient to know who the email is from.

2. Recipient's Information:
- To: The recipient's email address is specified in the "To" field. This indicates who the primary recipient of
the email is. Additional recipients can be added in the "Cc" (Carbon Copy) and "Bcc" (Blind Carbon Copy)
fields.

3. Subject Line:
- Subject: The subject line provides a brief summary of the email's content. It helps the recipient understand
the purpose of the email and allows for quick categorization and prioritization.
• Nerver use full upper case
• Short and relevant information
• 6-7 word

4. Salutation:
- Greeting: The salutation is the opening line of the email, addressing the recipient. It can be formal or
informal, depending on the relationship between the sender and the recipient.
5. Body:
• Opening

• Content - 3 paragraphs
1St para
➢ Does it include action required?
➢ Does it require a reply back by a certain date?
➢ What information is contained that the reader will find necessary for their job?
nd
2 para
➢ The second paragraph is the main body of the email, mentioning the details, facts &
figures or relevant information.
3rd para
➢ If the information is lengthy this paragraph could be divided into sub paragraphs.
• Closing
➢ Please let me know for further assistance
➢ For further queries, feel free to call / email on [info]
➢ Have a great day / weekend
➢ I will send you additional information by [time]
➢ I look forward to receiving your input.
➢ Thank you for taking this into consideration
➢ Thank you for your help / patience / cooperation
➢ Thanking you in advance

6. Signature:
- Sender's Signature: The sender's signature often includes their name, job title, company, and contact
information. Some email platforms also allow for automatic inclusion of a signature at the end of each email.

7. Attachments:
➢ Kindly find attached…
➢ Please find attached…
➢ Attached herewith…