Schedule of Charges- MDB Visa Prepaid Cards

(Effective from 23 May 2023)

Items Charges
Issuance Fee Free
Card Replacement Fee Tk. 500
PIN Replacement Fee Tk. 200
Card Closure Fee Tk. 200
Retail (POS)/ E-Commerce
15/day
Transactions
SMS Fee Tk. 300
 At MDB ATM: Free
 At NPSB Network: Tk. 15
 At Q-Cash Network: Tk. 10
Cash Transaction Fees at ATM
 At Visa Network: Tk. 30.00
 At any ATM in Abroad: Per transaction BDT 300 or 4% whichever is
higher
Markup Fee 3%
 At MDB ATM: Free
 At NPSB Network: Tk. 5.00
Balance Enquiry at ATM
 At Q-Cash Network: Free
 At Visa Network: Tk. 2.50
 At MDB ATM: Free
 At NPSB Network: Tk. 5.00
Mini Statement at ATM
 At Q-Cash Network: Free
 At Visa Network: Tk. 2.50
Vat for ads on Social Media 15% of the transaction amount
POS/Ecom transaction up to US$ 5 US$ 0.20
Visa Money Transfer (VMT) Charges Tk. 50
IBFT Fee (A2A, C2A) and Prepaid Card
BDT 10 (Including VAT)
to Other Bank
 If the balance in the card is claimed after expiry of the card, the
balance will be refunded after deduction of Tk. 200.
Refund of unused balance
 If the balance in the card remains below Tk. 200, after the expiry of
card, the same will be forfeited.
Note: 15% VAT is applicable for all above charges.

Special Note to Prepaid Cardholder:

o Currently, Near Field Communication (NFC) and Contactless transaction feature are not enabled. Upon
notification, you may enable the NFC option through Contact Centre 16956.
o For instant loading, prepaid cardholder can use midlandonline internet banking portal
(https://ibanking.midlandbankbd.net/LoginPage) to transfer the fund from your savings/current account.
o For e-Commerce/moto Transaction, a request from the cardholder is must to enable this option.
o Minimum and Maximum loading amount is restricted to Tk. 1,000/- and Tk. 1,00,000/- or equivalent USD
currency respectively.
o In case of foreign currency transaction (other than USD currency), a Mark-Up fee @ 3.00% will be added.
o Free SMS notification will be sent to the registered mobile number whenever any transaction is happened by
this prepaid card. Please report to 24/7 Contact Centre at 16596 in case of any unauthorized transactions.

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 9. What you should notify us
Terms and Conditions of MDB Prepaid Card 9.1 You should notify us:
(a) Immediately your card is lost or stolen or you think that the Card may be compromised misused
or if the PIN is disclosed to any unauthorized persons or suspected to have been compromised.
Introduction (b) If your statement includes an item which you think is wrong.
By using your MDB 'VISA PREPAID CARD' you unconditionally agree to be bound by the laws, rules, (c) Immediately you change your name or address.
regulations, and official issuances applicable, now existing or which may hereinafter be enacted,
issued or enforced. These terms and conditions comprise the agreement between MIDLAND BANK 10. Loss or Misuse of Your Visa Prepaid Card
LIMITED (herein after referred to as “we”, “us” and “our”) and the CARDHOLDER (herein after 10.1 Your Liabilities
referred to as you and your) in whose name the Card has been issued. In this agreement, (a) If your card is lost, stolen or misused by someone who obtained it due to your negligence; you
CARDHOLDER shall include (where appropriate) any person the customer has asked us to give a Card will be liable for all amounts transacted on your card and losses incurred.
to. (b) If it is misused with your permission you will be liable for all losses.
(c) If the card has been fraudulently used before you report the loss, or in a manner that suggests
1. Definition compromise by the cardholder,
1.1 “Bank” means Midland Bank Limited. (d) The Bank shall not be liable for consequences that arise as a result of disclosure to any third party
1.2 “Card” means MDB VISA PREPAID CARD issued by us, including any renewal or replacement card arising out of a transaction instruction.
or cards. (e) The Bank shall not be liable, accountable or responsible in any way whatsoever to the Cardholder
1.3 “Cardholder” means the person having power alone to operate the card in accordance with the for any loss, injury or damage howsoever arising out of the use of the Visa Card access points.
Bank's mandate in respect thereof. 10.2 If the card is lost or stolen or is misused or someone else may have discovered the PIN, you must
1.4 “MDB” means Midland Bank Limited. notify us immediately by calling or e-mailing us on our Contact Centre number. On receipt of your
1.5 “Load”, “Reload” means to pay/ credit/deposit money to your prepaid card number. report we will take steps to stop the use of the card and, where appropriate. You must, if we ask you
1.6 “PIN” means the Personal Identification Number issued to you to authorize transactions (ATM to, cut the card in half and return it to us together with any additional card(s).
and POS).
1.7 “PASSCODE”, “CVV2” means the 4 digit code used to make e-commerce transactions. 11. Limits of Liability
1.8 “Prepaid Card” means the Prepaid(pay now buy later) issued to you by us. 11.1 Until you notify us that your card is lost, stolen or at risk of being misused, you will be liable for
1.9 “Transaction” means any cash withdrawal or payment made using the Card, or any refund arising transactions before we acknowledge the receipt of the notifications.
in connection with the use of the Card in any authorized manner for debit or credit to the card. 11.2 If someone uses a Card issued to you, you will be liable for all the transactions which take place
1.10 “VISA” means Visa International and its authorized agents. prior to your notifying us that there is a danger of the card being misused.
1.11 “Visa Card access points” means an ATM, POS terminal or Website merchant location that the 11.3 You will not be liable for losses from transactions that take place after you have notified us and
Visa Prepaid Card is used on. we have acknowledged receipt of your notification that your card is lost or stolen or is in danger of
being misused etc.
2. Applying for a Prepaid Card 11.4 If we are unable to debit your Card because the card has been closed or for any other reason
2.1 You must be at least 18 years old to apply for a Prepaid Card. beyond our control, you will still be liable to pay us for all transactions.
2.2 Proof of identity is required to apply for a Prepaid Card. 11.5 We will not be liable to you if we cannot carry out our responsibilities under this agreement as
2.3 You must provide a valid mobile number and e- mail ID at the point of applying for a Prepaid Card. a result of anything that we cannot reasonably control. This includes:
2.4 For proof of address, you must submit bank statement/ utility bill (not more than two months (a) any machine failing to work; and
old). (b) Industrial disputes, natural disasters, or acts of God
11.6 We will only be responsible for the loss you suffer as a direct result up to a maximum of the
3. Activating your Prepaid Card balance in your card and not for any other loss (for example loss of reputation)
3.1 Your card will be activated upon getting the signed acknowledgement slip from you and 11.7 If for whatever reason you do not use your card in accordance with these Terms and Conditions
subsequent phone call at your mobile phone. or the card is being used fraudulently, we reserve the right to charge you for any cost that the Bank
3.2 However, your card will remain inactive/inoperative if the KYC is not acceptable to the bank. reasonably incurs in taking action to stop the use of the card and to recover any monies owed as a
result of your activities
4. Initial Loading /Reloading Your Card 11.8 We shall not be liable for the goods or services that you purchase with your card.
4.1 Loading and reloading of cards can be done at any MDB branch/ midland online 11.9 We shall not be liable for a merchant's refusal to honor a transaction on your card or failing to
4.2 The minimum and maximum load amount allowed on your card is Tk. 1,000 and Tk. 1,00,000 cancel an authorization.
respectively. 11.10 There may be interruption in the use of your card e.g. when maintenance is being carried out
of which we will not be held liable for. During this short period, you may be unable to use your card
5. Using the Card to pay for purchases or withdraw cash from the ATM, reload you card, check balance on card. Please
5.1 We will give you a Card for withdrawal of cash from cash machines (ATMs) or to withdraw cash notify us if you have any problems using your card.
and/or to make payments for goods and/or services. You must sign your Card and change your PIN
to a new PIN of your choice as soon as you receive it and follow any instruction that we give about 12. Refunds and claims
using your Card and keeping it safe. We will credit your card with a refund for any transaction or incorrect debit to your Card which you
5.2 The card must not be used for any unlawful transaction including the purchase of goods and/or have protested against; only after an independent investigation is conducted by us and we are
services prohibited by the laws of the Govt. of Bangladesh. satisfied that your claims are correct. You cannot use a claim you may have against someone else to
5.3 We may refuse to authorize use of the card if the transaction does not comply with applicable make a claim against us, or refuse to pay us, unless you have a legal right to do so. You cannot transfer
terms from time to time. any rights against us to anyone else.
5.4 We will convert all overseas transactions into US Dollar currency using the prevailing exchange
rate as determined by the bank. A percentage commission of 3% as determined by the bank from 13. Changing the terms of this agreement
time to time shall be charged on the amount of the transaction taken place other than US Dollar 13.1 We may change the terms of this agreement, including our charges upon notification to you
currency. about the change. Changes will normally arise from changes in market conditions, changes in the cost
5.5 All the Cards belong to the Bank and we may ask you to return them to us and/or ask others to of providing the service to you, changes in legal or other requirements affecting us or for any other
hold on to them for us at any time. good reason.
5.6 Any establishment may ask us for authorization before accepting payment by your card. We may 13.2 We may introduce a charge for any service provided under or in connection with this agreement.
decide not to give our authorization if: 13.3 Most changes will be implemented at least 14 days after we notify you through your email ID
(a) Your card has been reported as lost or stolen, or we have reason to suspect it is lost or stolen. about them to give you sufficient time to consider whether you wish to continue with the service.
(b) You have defaulted on any part of this agreement.
5.7 You must take all reasonable precautions to prevent the Card and PIN from being used 14. Terminating this agreement
fraudulently or you will be liable for any loss incurred by use. This agreement will come to an end if either party gives a written notice to the other to that effect
and you have returned all Cards and made all payments due under this agreement.
6. Fees and Charges
6.1 You shall be charged fees by the Bank, in accordance with the Bank's schedule of fees and charges 15. General
regarding your Visa Prepaid Card. (a) We do not warrant that services and benefits that we provide pursuant to the terms of this
6.2 You are encouraged to call the Bank at MDB Contact Centre numbers below if you have any agreement will always be available. We reserve the right to withdraw or vary these services or
queries, complaints or issues regarding your Card. benefits at any time without giving you notice.
(b) We will charge you for any loss or cost we incur resulting from a breach of this agreement by you.
7. Limiting your right to use the Card (c) This agreement is governed by the Laws of the Govt. of Bangladesh including laws pertaining to
7.1 If we have good reason, we may: money laundering, Bangladesh Bank foreign exchange regulations and guidelines and other
(a) Refuse to approve a transaction applicable laws in Bangladesh.
(b) Cancel or suspend your right to use the Card for any or all purposes; or refuse to replace any Card (d) We do not accept liability if we cannot provide any part of our service for a reason beyond our
without prior notice to you. This agreement will be deemed to continue to subsist even if we do any control (for example, industrial action, failure of power supplies or equipment).
of the above. (e) Your application will be subject to our processes and reviews, which may require you to provide
7.2 We will not be liable to you further confirmation on documents. We reserve the right to accept or reject your application.
(a) For refusal on our part to approve a transaction. (f) We reserve the right to terminate this agreement immediately upon suspicion of false information
(b) For any loss or damage you may suffer as a result of the said refusal. on opening a prepaid card or a fraudulent/criminal act is ascertained against you.
(c) If your card is used after you failed to report a lost or stolen card to us immediately.
(d) If your card is misused due to negligence on your part.

8. Security
8.1 You should keep the Card safe and your PIN confidential at all times.
8.2 You should never write down or record your PIN.
8.3 You should only reveal the Card number to make a transaction or to report the loss or theft of
the Card or otherwise with our permission only if we allow you to do so.

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