BPMN 1013

PRINCIPLES OF MANAGEMENT

SEMESTER A231

REPORT GROUP ASSIGNMENT

PREPARED FOR:

Dr. AMEER FARHAN BIN MOHD ARZAMAN

PREPARED BY: GROUP 6

NAME MATRIC NUMBER

Nurul Natasya Binti Shahar 298376

Nurrul Sufiza Najwa Binti Che Zaharizat 298390

Nurzulaikha Binti Ahmad Saad 298700

Nor Ilyana Binti Hishamuddin 298752

Hasta Norliza Binti Muhammad Firdaus Sar 298761

Nazilatul Aina Binti Ali Ahmad 298866

 TABLE OF CONTENT

1.0 BACKGROUND OF ANNYEONG CAFE.....................................................1

2.0 MISSION, VISION, OBJECTIVES OF ANNYEONG CAFE..........................3
2.1 Mission.................................................................................................................3
2.2 Vision...................................................................................................................3
2.3 Objective..............................................................................................................4
3.0 ORGANIZATIONAL CHART OF ANNYEONG CAFE..................................5
4.0 THE MANAGEMENT FUNCTION (POLC) OF ANNYEONG CAFÉ..........6
4.1 PLANNING............................................................................................................6
4.1.1 Strategic Positioning........................................................................................7
4.1.2 Assessing the Current Reality........................................................................8
4.2 ORGANISING........................................................................................................9
a. National or Regional Culture..............................................................................9
4.2.2 Types of Organizational Culture...................................................................9
4.2.3 Structure of Organization.............................................................................10
4.3) LEADING............................................................................................................14
4.3.1. Level Of Organizational Culture................................................................14
4.3.2. Feedback and Recognition...........................................................................14
4.3.3. Autonomy and Empowerment....................................................................15
4.4 CONTROLLING.................................................................................................15
4.4.1 Feedforward control......................................................................................15
4.4.2 Concurrent control........................................................................................16
4.4.3 Feedback control...........................................................................................16
5.0 CONCLUSION.....................................................................................................18
6.0 REFERENCES.....................................................................................................19
7.0 APPENDICES......................................................................................................20
1.0 BACKGROUND OF ANNYEONG CAFE

Figure 1: Annyeong Cafe Logo

Annyeong Cafe a prominent Korean restaurant company, made its debut in

Kuala Lumpur, Malaysia in 2015, marking a flavorful fusion of Korean culinary

excellence and Malaysian gastronomic enthusiasm. Founded by Chef Ji-Yoon Kim, a

Seoul native with a passion for sharing the diverse tastes of Korean cuisine,

Annyeong Cafe was envisioned as a bridge between the rich flavors of Korea and the

vibrant culinary landscape of Malaysia. Recognizing the growing interest in Korean

culture and cuisine in Malaysia, Chef Kim carefully curated a menu that embraced

traditional Korean dishes while incorporating local ingredients to cater to Malaysian

preferences. Annyeong Cafe quickly gained a reputation for its authenticity and

innovative twists on classic Korean fare.

Located in the heart of Kuala Lumpur, Annyeong Cafe’s flagship restaurant

boasts a modern yet cozy ambiance, adorned with elements that reflect both Korean

and Malaysian aesthetics. The company prioritized hiring a diverse team, combining

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Korean culinary expertise with local knowledge to ensure an authentic and welcoming

dining experience.

Annyeong Cafe’s menu showcases a tantalizing array of dishes, from well-

loved classics like Kimbap and Dakgalbi to unique creations that infuse local

Malaysian spices. Kimbap is a Korean dish that consists of seaweed-wrapped rice

rolls filled with a variety of ingredients such as vegetables, pickled radish, and

sometimes meat or seafood. It's similar to sushi but has distinct Korean flavors and

ingredients. In this restaurant you can find various Korean dishes, but one that stands

out is our main dish “Korean barbecue.” Korean barbecue involves grilling marinated

meat, usually beef, or chicken, at your table. It’s a popular and interactive dining

experience where you can enjoy the grilled meat with various side dishes like kimchi,

dipping sauces, and fresh vegetables. Look for Korean barbecue restaurants to savor

this special culinary experience in Malaysia.The restaurant also introduced special

promotions during traditional Korean festivals, fostering cultural exchange and

celebrating the shared appreciation for good food.

With its commitment to quality, cultural integration, and community

engagement, Annyeong Cafe has become a beloved culinary destination in Malaysia,

connecting people through the universal language of delicious food and shared

experiences.

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2.0 MISSION, VISION, OBJECTIVES OF ANNYEONG CAFE

2.1 Mission

The mission statement is what the organization needs to do now to achieve the

vision. A mission statement describes the goal or reason for existence of an

organization. Mission is often more specific, focusing on current business activities

and guiding daily operations. The mission statement is more actionable than the

vision statement because it is more detailed.

The Mission of Annyeong Cafe is to satisfy customers by offering excellent

customer service with high-quality products. To achieve this mission, we trained our

employees regarding our customers service courses and food handling. Annyeong

Cafe also using fresh and high quality ingredients that are imported from Seoul,

Korea. Even though we are using imported products we still provide the greatest price

for everyone. Annyeong Cafe wants to be a positive influence and provide each

customers with a unique experience.

2.2 Vision

A vision is a long-term objective that outlines what an organization wants to be in

future or want to become. Mission and vision statements are closely related and can

be easily confused. In short, the vision is not achievable in short terms. It is a process

that the business should keep going on in order to eventually accomplish its goals.

Annyeong Cafe aims to become the number-one Korean restaurant in Kuala

Lumpur. In order to achieve this, we try to serve the menu which satisfy the

customers preference. We serve food that meets the customers preferences, so people

can come back and buy it again. Annyeong cafe also strive to maintain its high

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standards of quality and responsibility. The goal of the commitment is to increase

consumer loyalty and trust.

2.3 Objective

The goals that the business hopes to accomplish in order to realize its long-term

vision are referred to as the objective. Business objectives are the quantifiable,

targeted outcomes that companies aim to sustain as they expand.The objectives of

Annyeong Cafe are:

 To expand the branch of the cafe in Malaysia.

 To establish Customer Loyalty.

 To increase the exposure of the cafe.

 To improve the product quality.

Currently, Annyeong Cafe only available in Kuala Lumpur. Therefore, Annyeong

cafe aims to expand the cafe branch in Malaysia. Annyeong cafe would also like to

establish customers loyalty by connecting with customers through campaign to

provide incentives that promote loyalty. Next, Annyeong Cafe also aims to increase

the exposure of the cafe by building a brand name. Last but not least, Annyeong Cafe

also trying to improve the product quality in order to satisfy clients preference.

Annyeong Cafe is focusing to achieve on these goals and be authentic.

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 3.0 ORGANIZATIONAL CHART OF ANNYEONG CAFE

An organizational chart is a graphic representation of roles, responsiblities. And

interpersonal relationship with an entity that helps explain a company’s internal

structure. That’s a bureaucratic example. It is frequently depicted by boxes or other

shapes, and occasionally it also includes pictures, icons, illustrations, email and page

links.

President and chief

executive officer
Mr Ji-Yoon Kim

Human Resource Restaurant

Marketing Finance
Department Management
Department Department
Department

HR Manager Marketing Finance Director

Manager Front of the
Miss Intan Binti Kitchen Miss Huzaid Bin
House
Yusri Mrs Cecilia Wong Shah

Head Chef Senior Waiter 1

Mr Lee Kang Min Miss Michelle Yap

Barista Senior Waiter 2

Mr Daniel Yusof Miss Atikah Binti
Bin Adly Shahrul

Cook Assistant 1 Cashier

Mr Alif Syukri bin Miss Nurul Nadia
Mat Binti Badrul

Cook Assistant 2
Mr Matnoor Bin
Hisyam

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4.0 THE MANAGEMENT FUNCTION (POLC) OF ANNYEONG CAFÉ

4.1 PLANNING

Planning is a key to management success. It is about setting goals and figuring out

how to reach them by prepaaring for the future. This planning comes in three levels

which tailored to different management levels which involves strategic, tactical and

operational planning.

a. Strategic planning by top management of Annyeong Cafe

This types of planning requires top management to determine the cafe’s long-term

goals with the resources that available on that time. They tends to identify the

opportunities and challenges that exist in the cafe area environment to access the

ability in maintaining the marketability of Annyeong Cafe itself. Top management

also requires to develop procedures efficiently and effectively to achieve the strategic

goals. In top of that, top management are responsible to set a variety of strategies that

can maximize Annyeong Café’s profit and minimize the risk of loss.

b. Tactical planning by middle management of Annyeong Cafe

Tactical planning involves middle management to determine the contributions that

departmental units can provide based on allocated resources. Accordingly, the middle

management of Annyeong Cafe needs to plan the arrangement of the staffs according

to their respective departments which include kitchen department, customers service

department, cleaning and organizing department, finance department, sales

department and staff-training department. Each of these departments has its own role

to ensure that Annyeong Cafe’s goals can be achieved. Middle management also need

to be able to identify and evaluate the performance of each departments as well as

trying to find an appropriate solutions in terms of maintaining marketability of

Annyeong Cafe.

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c. Operational planning by first-line managers and team leaders of Annyeong Cafe

Operational planning will be carried out from the previous plans by the middle

management. This planning requires the management to determine effective ways to

accomplish specific tasks with available resources. In terms of this, managers of

Annyeong Cafe needs to instruct and supervise staff in providing first-rate customer

service. This is important to gained customer’s loyalty towards this cafe. Manager and

leader of Annyeong Cafe also requires to analyze feedback that has been received

from the customers to improve the quality of foods provided and increase customers

satisfaction.

4.1.1 Strategic Positioning

Annyeong Cafe's sustainable success stems from 2 core principles that solidify their

distinct position in the market.

a. Strategy requires trade-offs in competing

Annyeong Cafe somehow need to change some strategy to improve the marketability

itself. In this cases, Annyeong Cafe must not only decide on the strategy to adopt but

also determine the strategies that are not suitable for pursuit. This is to ensure the cafe

will not face bankruptcy due to some strategies that may have a high chance of

failure.

b. Strategy involves creating a fit among activities for Annyeong Cafe

This strategy is all about how different parts of the company work together and

boosting each other's performance. For example, Annyeong Cafe follows a low cost

strategy and aligns all its activities accordingly to make sure all staffs cooperate in

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doing tasks work to achieve success towards the objectives of the cafe that has been

established.

4.1.2 Assessing the Current Reality

To formulate a comprehensive strategy, Annyeong Cafe must collect data and utilize

available tools to analyze the current situation, employing methods such as SWOT

analysis to gather insights and make projections.

a. SWOT analysis

SWOT analysis is important to revealing the strengths, weaknesses, opportunities and

threats of the company to get an idea of whether or not a company has competitive

advantage. For Annyeong Cafe, it has its own strengths and weaknesses which

include the work processes, service levels and other internal matters in providing

Korean food to their customers. However, they tends to identify the potential

improvement opportunities such as technology upgrades, providing better customers

experience and improving the quality of ingredients use. Annyeong Cafe also has to

face the threats of other competitors from the food and beverage industry that could

affect the cafe's profit and loss.

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4.2 ORGANISING

Organizing is defined as arranging tasks, people and other resources to accomplish the

work in the form of a position or department. It is an important activity that brings

together the manpower and resources for the accomplishment of organization’s goals.

The good organizing will lead to a conducive working environment and enhance

organization’s image.

4.2.1 Level of Organization Culture

a. National or Regional Culture : The culture of Annyeong Cafe probably strikes a

balance between Malaysia’s multicultural flair and personal touch and the formality

and hierarchy of Korean culture. This has the potential to create a distinctive and

friendly environment for both staff and clients.

b. Corporate Culture : This is a reference to the general culture that the management

of the Annyeong Cafe established. It establishes the overall tone for the company and

could include components like efficiency, creativity, teamwork and customer focus.

c. Department Culture : Each department in Annyeong Cafe such as Human

Resource Department, Marketing Department, Restaurant Management Department

and Finance Department possess a distinct culture of its own depending on the

particular duties and obligations assigned to each department.

d. Individual Culture : Annyeong Cafe’s staff members could bring their unique

values and behaviors, which could have an impact on the culture of the entire

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company. For example, each staff has different roles and responsibilities based on

customer focused, technical skills and be multitasking.

4.2.2 Types of Organizational Culture

a. Customer-focused culture : Annyeong Cafe put special emphasis on a culture that

revolves around providing excellent customer service and fostering positive customer

experiences. This culture builds great value on exceeding customer needs,

personalization and customer happiness.

b. Innovation Culture : Annyeong Cafe come up with fresh idea to innovate the

menu based on the creativity. Customer experience to stay unique and appealing in

Annyeong Cafe will enhance.

c. Team-oriented Culture : A family of Annyeong Cafe may promote a culture that

places a strong focus on teamwork. To establish a cohesive work environment, this

culture encourages effective communication, mutual support and shared goals.

4.2.3 Structure of Organization

1. President and chief executive officer

The president or CEO is referred to the primary leader of the day-to-day

operations of a business and they are an important people who will approach

any high-level decisions that involve their company future planning.. In

Annyeong Cafe, president and chief executive officer, Mr Ji-Yoon Kim is

the one who will make all decisions related to Annyeong Cafe in each of

department. He will ensure that the decisions made are in accordance with

the vision and mission set by Annyeong Cafe. It’s show that Mr Ji-Yoon

Kim is play his role as a president and chief executive officer of Annyeong

Cafe.

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2. Human Resource Manager

A human resource manager is someone who oversees the administrative and

organizational functions of a company. They play a vital role in the

organization as they need to handle various tasks, from finding suitable people

to fill open roles, interviewing each of them and to maintaining productive

workplace. In Annyeong Cafe, Human Resource Manager, Miss Intan Binti

Yusri is the one who will involve in human resource department as she need to

responsible for a wide range of responsibilities, including human resource

planning, job analysis, hiring candidates and retaining them to a few. She also

responsible for handling personnel issues and other matters involving staff.

3. Marketing Manager

Marketing manager are the person who are responsible for promoting

businesses, manage marketing budgets and develop marketing opportunities.

Marketing manager in Annyeong Cafe, Mrs. Cecilia Wong are responsible to

manage the marketing department and responsible for researching marketing

opportunities including implementing new sales of product. For example, to

ensure that the Annyeong Cafe’s profit increase occurs, Mrs. Ceceilia Wong

has taken the initiative to make a promotion for certain products like to give

discount for those who eat breakfast menu in Annyeong Cafe.

4. Head Chef

The head chef is a chef that leads a kitchen and its cooks and responsible for

menu creation, management of kitchen staff, purchasing of inventory,

controlling raw material costs and plating designs. Mr. Lee Kang Min, as a

Annyeong Cafe’s head chef is the one who will planning menus, developing

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menu items, food preparation, and cooking activities for the kitchen,

including menu design and special events for the customer. He will supervise

and train kitchen staff, including a sous chef, line chefs and kitchen porters

in the kitchen.

5. Barista

A barista is the person, usually a coffeehouse employee, who prepares and

serves espresso-based coffee drinks and often teas as well. They possess the

knowledge and skills to create a wide variety of cofee drinks, from espresso

and cappucinos to lattes and machiatos. In Annyeong Cafe, Mr Daniel Yusof

is a barista with 15 years of experience in the coffee world. He has become

proficient in various brewing methods to cater to the diverse preferences of

the customers. For instance, he have used pour-over techniques like Chemex

which allow for greater control over water temperature.

6. Cook Assistant

Cook assistants are responsible for supporting the head chef in preparing

food, maintaining the kitchen, and ensuring the efficient running of the

kitchen. Cook assistants are responsible for preparing ingredients, cleaning

and maintaining equipment, and plating dishes. During the two years of

experience as an assistant cook in Annyeong Cafe, Mr. Alif Syukri and Mr.

Matnoor have worked in various kitchen environments, including a high-

volume restaurant. In these roles, they gained hands-on experience with

food preparation, cooking techniques, and maintaining cleanliness

standards.

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7. Senior Waiter

A senior waiter is the point person between their customer and the

establishment. They are responsible for delivering excellent standards of

service in a friendly and professional manner to the guests. In Annyeong

Cafe, we have an motivated waiter, Miss Michelle Yap and Miss Atikah who

is responsible to supervising junior team members with training them to give

the best service for the customer. For example, Miss Michelle Yap and Miss

Atikah will teach all the waiters about the etiquette to treat customers in

manner way in the organization as they are the person who are symbolizes

the organizations.

8. Cashier

The cashier is the person who handles payment and receipts in business.

Cashiers are constantly in contact with the public, so they need to have

excellent customers skill, as well as be helpful and knowledgeable about

the products they sell. Miss Nurul Nadia as an Annyeong Cafe’s cashier will

keep safe checks that come in and out of the restaurant money within the

day. She manages all cash coming in and out of the restaurant as her

primary duty.

9. Finance Director

A finance director is an executive within a organization who is responsible

for various aspects of the company’s finance position. The job involves

handling financial reports and making strategic financial decision to ensure

organization stay compliant and financially healthy. Mr Huzaid as a

Annyeong Cafe’s finance director usually will reports all the Annyeong

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 Cafe’s finance condition to the chief financial officer. He will ensure any

problem related with the financial will solved as he need to stabilize the

organization’s finances. Mr Huzaid is also responsible to setting each of the

department budget as the organization don’t want to face any loss in it.

4.3) LEADING

Leading is a third managerial job that involves motivating and influencing

employees' behavior to achieve organizational goals. Instead of focusing only on task,

leading involves managing people, including teams, organizations, and individual

employees. Besides, managers use interpersonal skills to connect with their

employees, encouraging and inspiring them to perform based on their abilities.

Employee motivation is a dynamic, ongoing process influenced by workplace

factors, emphasizing the need to comprehend how it is generated, sustained, and

shaped by the work environment. The process perspective on Annyeong Cafe's

employee motivation focuses on key elements such as:

4.3.1. Goal-setting: The theory that said it would be better to set particular and

measurable goals instead of vague ones. Involving employees in goal-setting and

ensuring they align with their personal aspirations can enhance motivation. Annyeong

Cafe provides specific training for its employees to increase their motivation so the

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products that they produce are of high quality for customers and follow the Standard

Operating Procedures (SOP).

4.3.2. Feedback and Recognition: Regular feedback and recognition are crucial for

motivating employees, helping them understand progress, align efforts with

organizational goals, and recognizing achievements and reinforcing behaviors. For

example, Annyeong Cafe provide their employees with a sense of accomplishment as

positive feedback. Besides that, Annyeong Cafe also providing a custom badge as a

reward for employee achievement. The gift of this badge can increase the motivation

of employees, so they are more motivated and have more spirit to do their work.

4.3.3. Autonomy and Empowerment: Offering employees autonomy and

empowerment can boost motivation by allowing them to control their work, make

decisions, and utilize their skills, fostering a sense of ownership and responsibility,

thereby increasing job satisfaction. Annyeong Cafe explain the work that needs to be

done in detail to their employees. This is because employees who feel a sense of

control and ownership over their tasks experience a deeper connection with their roles

and responsibilities.

4.4 CONTROLLING

Controlling is the process of measuring and adjusting performance to ensure that

business goals and the strategies developed to achieve them are met. It assists

managers in assessing the degree to which an organization has met its objectives and

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in implementing any necessary remedial measures to sustain and enhance

performance. These are a few typical forms of control found at Annyeong Cafe:

4.4.1 Feedforward control

In order to make sure that the organization's inputs human, material, and financial

meet the requirements required for the transformation process. The reason

feedforward controls are preferred is that they enable management to avert issues

before they arise, saving time and money on remediation. It might be challenging to

develop the timely and reliable information needed for these controls. Other names

for feedforward control include pre control, steering control, preventive control, and

preparatory control. As for Annyeong Cafe, the management itself has chosen the best

suppliers which can be trusted to supply quality materials. Other than that, Annyeong

Cafe's management also ensures that employees have the necessary skills and

knowledge to meet the organization’s standards.

4.4.2 Concurrent control

Concurrent control occurs during the course of an activity. In order to guarantee that

continuing transformational operations adhere to organizational norms, it entails

regulating them. The purpose of concurrent control is to guarantee that worker actions

result in the intended outcomes. This type of control necessitates a detailed

comprehension of the particular actions involved and how they relate to the intended

outcome since it regulates current tasks. Because it sometimes involves checkpoints

where decisions are made about whether to continue progressing, take remedial

action, or halt work entirely on products or services, concurrent control is also

commonly referred to as screening or yes-no control. Annyeong Cafe focuses on

communication channels because effective communication between team members,

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managers and relevant stakeholders can ensure that information about ongoing

activity is conveyed in a timely manner. Therefore, it can help Annyeong Cafe’s

business run smoothly.

4.4.3 Feedback control

These controls concentrate on the products that the organisations produce once the

transformation process is over. Often referred to as output control or post-action

control, it serves a number of crucial purposes, particularly in situations where

feedforward and concurrent controls are impractical or prohibitively expensive. This

kind of supervision is crucial for evaluating performance, spotting standards

violations, and making the required corrections for enhancement. Annyeong Cafe

utilizes several aspects of feedback control to prevent fraudulent activity. Data

collection and analysis are employed to gather data and related information about the

results of completed activities. This data analysis is used to identify trends, patterns,

and areas for improvement. Annyeong Cafe also applies the aspect of deviation

detection, helping to identify any deviations or variances between actual performance

and the desired standards. This involves comparing the results achieved with the

initial plans or expectations. By incorporating these elements into the feedback

control system, Annyeong Cafe can leverage insights gained from past activities to

continually improve performance, enhance processes, and adapt the business to

changing conditions. This iterative process of feedback and adjustment contributes to

the cafe’s resilience and competitiveness

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5.0 CONCLUSION

In conclusion, Annyeong Cafe has successfully established itself as a Korean

Cafe in Kuala Lumpur. Annyeong Cafe has consistently striving to achieve its

mission and vision. Additionally, Annyeong Café has an extremely organized

organizational structure that facilitates efficient work. Effective planning at all

management levels is essential to Annyeong Cafe's success. Middle and first-line

managers are responsible for translating the long-term objectives of top management

into tactical and operational plans while also navigating the external environment.

Annyeong Café also uses SWOT analysis to identify its

strengths, weaknesses, opportunities, and threats. Each department at Annyeong Café

has a specific role to play in maximizing efficiency. An understanding of and

commitment to employee motivation are essential components of effective leadership

at Annyeong Cafe. The café can create an inspiring and empowered work

environment for its employees by implementing important aspects of the process

perspective. The implementation of efficient control mechanisms is essential for

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 Annyeong Cafe to attain its goals and sustain its organizational excellence.

Feedforward, concurrent, and feedback controls combined with assurance of quality

and continuous improvement are what the cafe can guarantee. We are sure Annyeong

Cafe will prosper as long as we stay true to our basic principles and keep up with the

changing needs of the community we serve.

6.0 REFERENCES

Choi, K. (2023). What is Kimbap & How is it Different From Sushi? | Kelly Loves –

Kellyloves.com. Retrieved December 5, 2023, from kellyloves.com website:

https://kellyloves.com/blogs/news/what-is-kimbap

Kolowich, L. (2023, May 11). 17 Truly Inspiring Company Vision and Mission Statement

Examples. Retrieved December 1, 2023, from Hubspot.com website:

https://blog.hubspot.com/marketing/inspiring-company-mission-statements

Levels of Culture. (n.d.). Saylordotorg.github.io. Retrieved December 1, 2023 from

https://saylordotorg.github.io/text_leading-with-cultural-intelligence/s04-09-levels-of-

culture.html#:~:text=One%20of%20the%20basic%20tenets

Pratap, A. (2020, May 8). Four Functions of Management: The POLC Framework. Retrieved

December 2, 2023, from CH Blog website: https://cheshnotes.com/four-functions-of-

management-the-polc-framework/#google_vignette

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The P-O-L-C Framework. (n.d.). Www.tutorialspoint.com. Retrieved December 1, 2023,

fromhttps://www.tutorialspoint.com/management_principles/management_principles_

polc_framework.htm#:~:text=Organizing%20may%20be%20referred%20to

Toppr. (2019, April 22). Kinds of Control: Concurrent control, Feedback Control. Retrieved

November 21, 2023, from Toppr-guides website:

https://www.toppr.com/guides/fundamentals-of-economics-and-management/

controlling/kinds-of-control/

University of Minnesota. (2015, October 27). 1.5 Planning, Organizing, Leading, and

Controlling. Retrieved December 5, 2023, from Umn.edu website:

https://open.lib.umn.edu/principlesmanagement/chapter/1-5-planning-organizing-

leading-and-controlling-2/

7.0 APPENDICES

ANNYEONG CAFÉ LOGO

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ANNYEONG CAFÉ MENU

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