Unlocking your

voices:

The art of
communication

By: Ajeng Basuki :)

 The Objective

Best Principle of Communication

01 communication Roles 02

Attitudes to Barriers to
03 communication communication 04
 INTRODUCTION
The ability to communicate is an essential life skill and one that can be continually
developed. Even if you are a naturally good communicator, there are always
opportunities and ways to enhance your communication skills.

Individuals who are good communicators find it easy to develop empathy and trust with
others. These people adapt their style of communication to suit the audience and
situation they are presented with.

Communication is a complex two-way process that can involve several iterations

before mutual understanding is achieved. Communication takes place in many ways.
You can communicate using words, symbols, pictures, graphics, voice, tone, facial
expressions, clothing, and body language.
 01
Best principle
of
communication

Compassionate Emphaty
 BEST Principle of
communication
Know your Know your Anticipate objections
and present a
audience purpose and topic complete picture

Communication should Make it clear whether you are Objections often arise due to
always be packaged to delivering specific information, misunderstandings. Communicate
suit the listener’s level requesting information, or the benefits for both parties.
of understanding being social. Be aware of all the Support your statements with
facts and details evidence (e.g. statistics or
testimonials)
Communicate a little Present Develop practical,
at a time, then check
the listener information in useful ways to get
several ways feedback
understands
Pause, ask questions, and What worked for one Feedback is the best way to
give the listener an listener/reader may not evaluate the effectiveness of
work for another your communication
opportunity to ask questions
Communication
02
Communication
roles

Instigator - Recipient
Whichever one of these
roles you play you will have
a variety of options that will
shape your communications
and the level of preparation
you are able to perform.

Those who instigate a

communication will
generally be performing one
the following roles that will
match the reason why the
communication is taking
place.
 Communication
Roles
Communicator Investigator Assessor

you have a need to inform an the reason for your you have to assess
individual about some aspect communication is to how well someone, or
oftheir work or you require them find out some a group, is performing
to take on a task you need to information or data theirrole or task. In
delegate. You mightneed to that you need to this role you may be
persuade someone or a group to
make a decision. It responsible for
accept the topic of your
communicationand its
can also be that you gathering and
implications or repercussions. need to find out the collating thedata you
The communication may, or may latest status of a collect as part of this
not, havebeen expected and you project or task. communication
will be able to establish this by process.
listening and observingthe
recipients’ responses.
If you are the individual
receiving the
communication then the
role you will adopt
duringthe exchange will
fall into three broad
categories
 Communication
Roles
Recipient Participator Antagonist

you need the information or data this is the role you your viewpoint may be
contained in the communication will often find contrary to that of other
to ensure that you can complete yourself in. Your person or people in the
your task or perform your job. knowledge and exchange and you want
Much of the communication in skills are required in a to ensure that those
this role is of a general nature
discussion or involved in the
and its purpose it to keep you
informed of organizational
decision-making communication are fully
changes and progress process that has informed of all issues in
mutual benefit to order to ensure that a
those involved in the well-reasoned decision
communication or judgment is the end
result
With each of these broad roles
you will alter your behavior
and method of communicating
to suit the environment and
circumstance. But whichever
high-level role you find
yourself performing you will
also need to actively listen to
the whole of the two-way
exchange
 An important skill that all good communicators possess is
their ability to actively listen. Developing the skill of actively
listening during conversations enables you to avoid
misunderstandings, confusion, and misinterpretations. It also
ensures that you are always looking at the ‘big picture’ when
communicating
03
Attitudes to
communications

Instigator - Recipient
 Attitudes to
communications

Effective communication depends on your ability to

read the attitude of the other person or group. This
is something that can be picked up from the
behavior you see and will reflect their emotions and
feelings towards the communication.

The emotions you identify throughout your

communication will alert you to any need to alter
your communication style to suit that emotion
being displayed. This is important whether you
communicating at work or in your personal life.

Being able to adapt your communication style will

aid you in achieving your objective. There are four
types of attitudes towards communication:
 Passive Attitude

Firstly, there is the ‘Passive’ communications attitude.

This best describes someone who tends to remain silent
and go along with other people’s views and opinions,
even if they disagree with them.

You may recognize this individual within your team or

department and have thought that they were
uninterested in the discussion so did not ask for their
views. Another possibility is that they are a Thinker
communicator who is hesitant to join in because they
lack the information to support their views. By training
your observation and listening techniques to pick up on
such nuances you will be able to greatly improve the
effectiveness sof your communication
 Passive aggressive
attitude

The second communication attitude is known as ‘Passive

Aggressive.’ You will be able to identify such individuals in your
discussions because they are the ones who use their body
language or tone of voice to gain control over people or situations.

For example, they may use sarcasm to subtly disrupt proceedings

and manipulate a discussion to their viewpoint without being
confrontational. When you see this happening you will need to
regain control of the conversation and create a more positive and
effective atmosphere so that you can attain your objective.

This may be something an Active communicator does to keep the

discussion moving along at their own pace. It is also a way
someone who is a Connector may respond if they feel people’s
feelings are being overlooked or ignored.
 Aggressive
attitude
The next communication attitude is called
‘Aggressive.’ This behavior, if not brought
swiftly under control, is very disruptive and
destructive. This attitude describes a one-way
style of communication as the person is not
listening to or acknowledging anyone else in
the exchange.

You will be able to recognize this sort of

person because they will be expressing
theirviews strongly. They will want to control
the exchange so that they can achieve their
own ends. Such individuals often display body
language that is dismissive or threatening.
 Assertive
Attitude
The fourth communications attitude, known as
‘Assertive,’ is the one you and others in the exchange
need to adopt in order to communicate successfully.

This attitude creates an environment of honest and open

communications where people are able to express their
beliefs and views. This attitude encourages people to
feel comfortable expressing themselves because they
know that opinions will be listened to and respected
whether or not they are agreed with.

In your management role you should always display an

assertive attitude. The skill is learning to adapt what you
say during the exchange so that you effciently achieve
your objective without alienating anyone.
 Your ability to identify and respond appropriately to other people’s
emotions is reflected
in your capacity to build rapport, empathy, and relationships. Those
who have excellent interpersonal skills and emotional intelligence
tend to be more successful and productive.

The first step you can take to achieve this is to have a clear
understanding of how your own emotions influence and impact
your effectiveness in communicating. Your aim is to
ensure that your emotions inform your communications rather than
hijack or sabotage them.
 04
Barriers to
communication
 Barriers to
communication
There are numerous barriers to communication that
can be classified as:
 To be an effective communicator you must also be conscious of your own bias,
which can influence how you respond in an exchange. This may not be an informed
bias: it may be based merely on your own experiences or knowledge base. If you
don’t open your mind to listen carefully to what is being said and objectively assess
what you hear your bias will persist and could become a barrier to the
communication process. Developing your own questioning, analytical, and listening
skills is essential if you want to communicate successfully and will have a direct
impact on your career development.
THANKS!

Do you have any questions?

[email protected]
+62 83122453626
Rahajeng Galih Ayu Putri Basuki

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