Australian Harbour International College

RTO ID: 41338 CRICOS Provider Code: 03449J

ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

Assessment Details
Qualification Code/Title ICT60220 Advanced Diploma of Information Technology
Assessment Type Assessment -02 ( Project) Time allowed 5 Weeks
Due Date 18/02/2024 Location AHIC Term / Year 1/2024

Unit of Competency
National Code/Title ICTNWK556 - Identify and resolve network problems

Student Details
Student Name KRISTINA KHATRI Student ID AHI2000325

Student Declaration: I declare that the work submitted Signature: __KRISTINA___________

is
my own, and has not been copied or plagiarised from Date: _12_/___02___/__2024________
any
person or source.

Assessor Details
Assessor’s
Name Avijit Bhowmick
RESULTS
SATISFACTORY NOT SATISFACTORY
(Please Circle)

Feedback to student:

Student Declaration: I declare that I have Assessor Declaration: I declare that I have conducted
been a fair,
assessed in this unit, and I have been advised valid, reliable and flexible assessment with this student,
of my and I
result. I am also aware of my appeal rights. have provided appropriate feedback.
Signature KRISTINA Signature

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 Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

Date 12/02/2024
Date

Instructions to the Candidates

 This assessment is to be completed according to the instructions given below in this document.
 Should you not answer the tasks correctly, you will be given feedback on the results and gaps in
knowledge. You will be entitled to one (1) resubmit in showing your competence with this unit.
 If you are not sure about any aspect of this assessment, please ask for clarification from your
assessor.
 Please refer to the College re-submission and re-sit policy for more information.
 If you have questions and other concerns that may affect your performance in the Assessment,
please inform the assessor immediately.
 Please read the Tasks carefully then complete all Tasks.
 To be deemed competent for this unit you must achieve a satisfactory result with tasks of this
Assessment along with a satisfactory result for another Assessment.
 This is an Open book assessment which you will do in your own time but complete in the time
designated by your assessor. Remember, that it must be your own work and if you use other
sources then you must reference these appropriately.
 Resources required completing the assessment tasks are Learner guide, PowerPoint
presentation, Unit Assessment Pack (UAP), Access to other learning materials such as textbooks,
Access to a computer, the Internet and word-processing system such as MS Word.
 Submitted document must follow the given criteria. Font must be Times New Roman, Font size
need to be 12 and line spacing has to be Single line.

 Once you have completed the assessment, please upload the softcopy of the Assessment into
AHIC Moodle.
 Plagiarism is copying someone else’s work and submitting it as your own. Any Plagiarism will result
in a mark of Zero.

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 Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

Reasonable Adjustments
• Students with carer responsibilities, cultural or religious obligations, English as an
additional language, disability etc. can request for reasonable adjustments.
• Please note, academic standards of the unit/course will not be lowered to
accommodate the needs of any student, but there is a requirement to be flexible
about the way in which it is delivered or assessed.
• The Disability Standards for Education requires institutions to take reasonable steps
to enable the student with a disability to participate in education on the same basis as
a student without a disability.
• Trainer/Assessor must complete the section below “Reasonable Adjustment
Strategies Matrix” to ensure the explanation and correct strategy have been recorded
and implemented if applicable.
• Trainer/Assessor must notify the administration/compliance and quality assurance
department for any reasonable adjustments made.
• All evidence and supplementary documentation must be submitted with the
assessment pack to the administration/compliance and quality assurance
department.

Reasonable Adjustment Strategies Matrix (Trainer/Assessor to complete)

Category Possible Reasonable Adjustment Strategy
Issue (select as applicable)
¨ LLN ¨ Speaking ¨ Verbal assessment
¨ Reading ¨ Presentations
¨ Writing ¨ Demonstration of a skill
¨ Confidence ¨ Use of diagrams
¨ Use of supporting documents such as wordlists
¨ Non-English- ¨ Speaking ¨ Discuss with the student and supervisor (if applicable)
Speaking ¨ Reading whether language, literacy and numeracy are likely to
Background ¨ Writing impact on the assessment process
¨Cultural ¨ Use methods that do not require a higher level of
background language or literacy than is required to perform the job
¨ Confidence role
¨ Use short sentences that do not contain large amounts
of information
¨ Clarify information by rephrasing, confirm

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 Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

understanding
¨ Read any printed information to the student
¨ Use graphics, pictures and colour coding instead of, or
to support, text
¨ Offer to write down, or have someone else write, oral
responses given by the student
Ensure that the time available to complete the assessment,
while meeting enterprise requirements, takes account of
the student’s needs
¨ Indigenous ¨ Knowledge ¨ Culturally appropriate training
and Explore understanding of concepts and practical application
understanding through oral assessment
¨ Flexibility Flexible delivery
¨ Services Using group rather than individual assessments
¨ Assessment through completion of practical tasks in the field
Inappropriate after demonstration of skills and knowledge.
training and
assessment
¨ Age ¨ Educational ¨ Make sure font size is not too small
background Trainer/Assessor should refer to the student’s experience
¨ LimitedEnsure that the time available to complete the assessment
study skills takes account of the student’s needs
Provision of information or course materials in accessible
format.
Changes in teaching practices, e.g. wearing an FM
microphone to enable a student to hear lectures
Supply of specialised equipment or services, e.g. a note-
taker for a student who cannot write
Changes in lecture schedules and arrangements, e.g.
relocating classes to an accessible venue
Changes to course design, e.g. substituting an assessment
task
Modifications to physical environment, e.g. installing lever
taps, building ramps, installing a lift
¨ Educational ¨ Reading ¨ Discuss with the Student previous learning experience
background ¨ Writing Ensure learning and assessment methods meet the
¨ Numeracy student’s individual need
¨ Limited
study skills
and/or learning
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 Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

strategies
¨ Disability ¨ Speaking ¨ Identify the issues
¨ Reading ¨ Create a climate of support
¨ Writing ¨ Ensure access to support that the student has agreed
¨ Numeracy to
¨ Limited ¨ Appropriately structure the assessment
study skillsProvide information or course materials in accessible format,
and/or learning e.g. a textbook in braille
strategies Changes in teaching practices, e.g. wearing an FM
microphone to enable a student to hear lectures
Supply of specialised equipment or services, e.g. a note-
taker for a student who cannot write
Changes in lecture schedules and arrangements, e.g.
relocating classes to an accessible venue
Changes to course design, e.g. substituting an assessment
task
¨ Modifications to physical environment, e.g. installing
lever taps, building ramps, installing a lift

Explanation of reasonable adjustments strategy used (If required)

What if you disagree on the assessment outcome?

You can appeal against a decision made in regards to your assessment. An appeal should
only be made if you have been assessed as ‘Not Yet Competent’ against a specific unit and
you feel you have sufficient grounds to believe that you are entitled to be assessed as
competent. You must be able to adequately demonstrate that you have the skills and
experience to be able to meet the requirements of units you are appealing the assessment
of.
Your trainer will outline the appeals process, which is available to the student. You can
request a form to make an appeal and submit it to your trainer, the course coordinator, or the
administration officer. The AHIC will examine the appeal and you will be advised of the
outcome within 14 days. Any additional information you wish to provide may be attached to
the appeal form.

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 Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

Academic Integrity:
Academic Integrity is about the honest presentation of your academic work. It means
acknowledging the work of others while developing your own insights, knowledge and ideas.
As a student, you are required to:
• Undertake studies and research responsibly and with honesty and integrity
• Ensure that academic work is in no way falsified
• Seek permission to use the work of others, where required
• Acknowledge the work of others appropriately
• Take reasonable steps to ensure other students cannot copy or misuse your work.

Plagiarism:
Plagiarism means to take and use another person's ideas and or manner of expressing them
and to pass them off as your own by failing to give appropriate acknowledgement. This
includes material sourced from the Internet, RTO staff, other students, and from published
and unpublished work.
Plagiarism occurs when you fail to acknowledge that the ideas or work of others are being
used, which includes:
 Paraphrasing and presenting work or ideas without a reference
 Copying work either in whole or in part
 Presenting designs, codes or images as your own work
 Using phrases and passages verbatim without quotation marks or referencing the
author or web page
 Reproducing lecture notes without proper acknowledgement.

Collusion:
Collusion means unauthorised collaboration on assessable work (written, oral or practical)
with other people. This occurs when a student presents group work as their own or as the
work of someone else.
Collusion may be with another RTO student or with individuals or student’s external to the
RTO. This applies to work assessed by any educational and training body in Australia or
overseas.
Collusion occurs when you work without the authorisation of the teaching staff to:
• Work with one or more people to prepare and produce work
• Allow others to copy your work or share your answer to an assessment task
• Allow someone else to write or edit your work (without rto approval)
• Write or edit work for another student
• Offer to complete work or seek payment for completing academic work for other
students.
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 Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

Both collusion and plagiarism can occur in group work. For examples of plagiarism, collusion
and academic misconduct in group work please refer to the RTO’s policy on Academic
integrity, plagiarism and collusion.
Plagiarism and collusion constitute cheating. Disciplinary action will be taken against
students who engage in plagiarism and collusion as outlined in RTO’s policy.
Proven involvement in plagiarism or collusion may be recorded on students’ academic file
and could lead to disciplinary action.

Assessment Formatting and Answer length Guidance:

Your submitted document must follow the given criteria:

 Font must be Times New Roman, Font size need to be 12 and line spacing has to be
Single line.
 Your assessment needs to be submitted as an electronic copy unless requested
differently by your assessor.
 The Assessment file name for electronic copy should follow :

Student Id_Assessment_No (Example AHI000014_Assessment 1)

Referencing
Include a reference list at the end of your work on a separate page or as footnotes. You
should reference the sources you have used in your assessments in the Harvard Style.
To access a web-based tool, see Harvard Style online generator
http://www.harvardgenerator.com

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RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

Assessment Task 2: project

Project Task:

In this assessment task, you are required to troubleshoot local area network (LAN), wide
area network (WAN) and wireless network problems.

The task is divided into three main activities:

a. Troubleshoot local area network (LAN)

b. Troubleshoot wide area network (WAN)

c. Troubleshooting wireless network problems

For each of these problems, you will be required to:

 Set up required network monitoring logs and produce a management information

base (MIB) according to organisational requirements

 Benchmark network performance and establish network performance reference

point

 Identify critical activity levels and network capacity

 Plan and document network performance review schedule according to

organisational requirements and technical specifications

 Determine additional network enhancing resource requirements according to

organisational requirements and technical specifications

 Determine major network problems according to organisational reporting

requirements

 Identify organisational and vendor support services and network resolution plan

 Plan and document network problem reporting and resolution plan

 Lodge plan according to organisational requirements

 Establish fault hierarchy using data from previous resolution attempts

 Progressively isolate and resolve fault according to technical specifications

 Document fault resolution steps according to organisational requirements

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RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

 Isolate repair requirements according to technical specifications

 Replace and reconfigure equipment and software

 Test network and confirm fault rectification against technical requirements

 Document outcomes according to organisational policies and procedures

 Document user downtimes and submit report to required personnel

 Review fault resolution and determine likelihood for reoccurrence

 Determine and document planned maintenance and upgrade requirements

 Submit maintenance plan to required personnel

 Seek and respond to feedback from required personnel

You must complete this task based upon the information provided in the scenarios and other
relevant sections of this assessment task.

Scenario:

You have started working with an ICT organisation, Digital Aus Solutions Pty Ltd. The
organisation has their offices in all Australian states. The organisation requires you to
monitor a medium-sized network, determine and rectify network faults by
troubleshooting them.

All performance objectives must be carried out in compliance with the business's enterprise
requirements in which the system operates.

Assessment conditions

You will be required to have the access of the following to complete this assessment task in
a successful manner.

 a live system and sites with a representative range of network environments and
operating systems

 technical records and documentation

 management information base of accumulated fault resolution information

 network support tools.

Templates

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RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

 You must use the templates wherever provided as part of the assessment activity.

Assessment conditions:

 The student must demonstrate their skills according to the marking criteria checklist.

 Ensure all students have access to computers, internet and required software and
equipment.

 Students are encouraged to ask questions to understand the concepts and gain
knowledge of how things can be done.

 Each student must have a clear view of what is expected from them in terms of
getting the work done.

 Each student is required to complete all assessment activities.

 Students must save their files with the activity name and your name - for example,
Activity1_john_smith.

 You are entitled to ask for help if you don’t understand a requirement or question or
the language used is not clear to you. You can ask your assessor to explain the
criteria in a simpler language if you need to have this help.

General conditions:

 The student must have permission to use the computer lab.

 Enter and exit computer lab quietly

 You are required to sign in and out of the computer lab

 Food, drink or use of tobacco, in any form, is strictly prohibited

 Be respectful to your trainer and assessor and classmates.

 All cords should be placed on the tables (not hanging off the sides). Headphones
should be placed on the CPU/tower or monitor. The chair should be pushed under
the tables. All trash, papers, and pencils should be picked up.

 Please do not change computer background or settings without a trainer and

assessor’s permission or if it is not required for your assessment task.

 Before commencing ensure you adjust your workstation according to work health and
safety requirements.

 Always log-off the computer after you finish.

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 Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

Assessment activity 1: Troubleshoot local area network (LAN)

In this assessment task you are required to troubleshoot local area networks (LAN).

A problem/situation is provided to you and you are required to troubleshoot and sort out the
issue.

Situation:

The organisation has set up LAN without static ip addresses. The complete network is
configured using DHCP (Dynamic host control protocol). So, each day whenever
anyone starts their computer machine or laptop and as the machine tries to acquire an
IP address the error “windows has detected ip address conflict” is received by the
machine.

Assessment criteria:

In this assessment task, you are required to demonstrate your skills in a computer lab. If you
are studying remotely or online, consider your desktop with access to a live webcam
session with your trainer/assessor as an extension to the computer lab. Your assessor
will assess your skills according to the performance criteria below.

You must complete this task based upon the information provided in the scenarios and other
relevant sections of this assessment task.

Templates

You must use the templates wherever provided as part of the assessment activity.

Explain how did you set A Management Information Base (MIB) serves as a repository for
up required network manageable network objects, which are virtual
monitoring logs and representations of physical networking components like
produce a computers, routers, and switches that support SNMP
management (Simple Network Management Protocol). These MIBs store
information base
essential information about the configuration of these
(MIB) according to
organisational network components, including software versions, IP
requirements addresses, port numbers, and available disk space.
Essentially, MIBs act as a directory that maps logical names
to network resources and their corresponding configuration
details, all managed through SNMP.

Each MIB in the hierarchy is uniquely identified, allowing for the

precise identification of each network component. This

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RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

identification is achieved through a standard dotted naming

convention.

Discuss how did The you To conduct a benchmark network test, you can use ping to each
benchmark network host, record the time taken for jitter, ping, etc., and compare it
performance and with previous results. For establishing a network performance
establish network reference point, gather information regarding network
performance performance, bandwidth, throughput, network connections,
reference point?
latency, and jitter.

How have you identified Start by identifying basic problems in network capacity and
critical activity efficiency, followed by identifying potential threats and issues
levels and network caused by network capacity.
capacity?

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RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

How have you planned Documented network performance review schedules and technical
and documented specifications by considering modules such as specific findings,
network risk ratings, summary issues, and infrastructure descriptions.
performance review
schedules
according to
organisational
requirements and
technical
specifications?

How have you For that we properly allocate the resources, manage the
determined congestion within the network, by proper allocation of fair
additional network resources and keep the network from being overburdened.
enhancing resource
requirements
according to
organisational
requirements and
technical
specifications?

How have you I have determined the major network problems by running a ping
determined major test to ensure connectivity, reviewing the log files and
network problems examining all hardware components.
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T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

according to
organisational
reporting
requirements?

How have you identified As per the vendor and organisational support services we can
organisational and get the services like; troubleshooting and resolving the
vendor support issues within the network (using PSTN for the dial up
services and modems only).
network resolution
plans?

How have you planned. Network problem reporting includes VPN, WAN, and wireless
and documented networks. Network resolution plans include methods of how the
network problem network works, critical functions within the network, and
reporting and resolving network issues.
resolution plans?

How did you Lodge plan

according to while testing for network faults any issued that has been
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RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

organisational faced are noted down according to the complexity of the

requirements? problems by providing the possible solutions or the
resolutions plan for them.

How have you According to the fault hierarchy, we may list the issues in a
established fault top to bottom order, with complicated problems or faults at
hierarchy using the top and low complex problems at the bottom.
data from previous
resolution
attempts?

How have you

progressively
isolated and To resolve the issue of DHCP IP conflict, we initially
resolved fault isolated devices with statically assigned IP addresses and
according to those configured with DHCP from the network. Then, we
technical
examined the static IP addresses to identify any conflicts
specifications?
and subsequently removed them from the DHCP server. By
doing so, the DHCP server avoids assigning IP addresses
already allocated as static IP addresses, thus preventing
future IP conflicts.

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RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

How have you For documented fault discovery of the issue, determining of the
documented fault problems putative root causes and a cause-and –effect
resolution steps theory is tested. After that the action plan is created, and its
according to possible effects are noted. And at last the problem solving
organisational strategy is implemented.
requirements?

How have you isolated First of all, IP address are not being assigned to network devices
repair requirements appropriately. Then, the IP address range assigned using
according to the DHCP protocol does not match the IP address
technical assigned using the static IP method for other devices.
specifications?

How have you replaced It contains;

and reconfigured
equipment and Properly assigning of the static IP addresses.
Removing the IP address that has already been given to other
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RTO ID: 41338 CRICOS Provider Code: 03449J
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T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

software? devices as a static IP address from the DHCP server. The

primary cause of IP conflicts in a network is due to this. At last
following the reconfiguration, all the devices must be restarted.

How have you tested the

network and After the reconfiguration of all the IP address we did the ping
confirmed fault test. Then, we tried to receive the IP address from the DHCP
rectification against server automatically and now not showing the IP conflict error
technical message.
requirements?

Document outcomes As per the documentation we will be recording the ping test
according to results and record the IP address conflict problem by
organisational properly testing it.
policies and
procedures

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ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

Document user For repairing of the stated DCHP problem it will take 5-6 hrs
downtimes and depending upon the size of the LAN so we would like to
submit report to inform all the users that you will not be able to use the
required personnel network within the repairing time.

Review fault resolution

and determine
likelihood for
reoccurrence
when a new device with a static IP Is added to the network,
as we’ve already discussed, its likely to happen again. If we
don’t exclude that IP conflict that IP from the DHCP server,
it can display the same IP conflict problem once more.

Determine and document As per now there is no upgrade needed but for the maintenance

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T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

planned we will be re-configuring the Static IP addresses and The

maintenance and DHCP server respectively to eliminate the problem of the
upgrade DHCP IP conflict problem.
requirements

Maintenanc Task Type Objective

e type

Preventive Time Scheduled Restore of

Maintenanc Based replacemen replace
e t

Failure Functional Determining

findings test failure which
has occurred

Conditional Conditional Replacemen

based measuring t on
measure
conditions

predictive calculation

Risk Risk based

Te Test Determining
conditions
and perform
a risk
assessment

Corrective Defend Repair Failure

Maintenanc Replace component
e is replaced

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 Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

EEEEmergency replace Restore

replace

Submit maintenance plan The maintenance will be submitted to the network administrator
to required and if any changes are to be made then it will be taken
personnel care of according to the feedback sent by the network
administrator.

Seek and respond to When analysing the best course of action to perform better, it is
feedback from crucial to send seek feedback. It offers constructive
required personnel criticism and enables everyone to recognize what needs to
change to sharpen their focus and get better outcomes.

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 Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

Assessment activity 2: Troubleshoot wide area network (WAN)

In this assessment task you are required to troubleshoot wide area network (WAN)

A problem/situation is provided to you and you are required to troubleshoot and sort out the
issue.

Situation:

The organisation has a number of folders on their server. You are trying to access particular
folders for the work purposes from a different work location. The error message you
are receiving is “Insufficient rights to access the folder”.

You will be required to demonstrate the procedure to provide the access of a particular folder
to users/students on a wide area network (WAN).

Assessment criteria:

In this assessment task, you are required to demonstrate your skills in a computer lab. If you
are studying remotely or online, consider your desktop with access to a live webcam
session with your trainer/assessor as an extension to the computer lab. Your assessor
will assess your skills according to the performance criteria below.

You must complete this task based upon the information provided in the scenarios and other
relevant sections of this assessment task.

Templates

You must use the templates wherever provided as part of the assessment activity.

Explain how did you set up required For the purpose of network monitoring logs and to
network monitoring logs and produce
produce a management
information base (MIB) MIB we can use SNMP protocol here as well as in
according to organisational the LAN.
requirements
We can setup the SNMP in the edge router of the
LAN for keeping the logs of the WAN and MIB
as well.
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 Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

Discuss how did you benchmark We can benchmark the network performance my
network performance and pinging the host and server. Here we can also
establish network check the privileges that been provided to the
performance reference point? users but for establishing the network
performance reference point we should gather
the information regarding:

 Bandwidth and throughput of the network.

 Issues within the network connections.
 Network performance.

How have you identified critical In the scenario, the critical issue is the incorrect
activity levels and network allocation of user privileges. This means that
capacity? users may not have the appropriate access
rights to perform their tasks effectively.

The difficulty may stem from a lack of network

bandwidth. Insufficient bandwidth can lead to
congestion, making it difficult for the network

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RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

to handle high volumes of traffic. This

congestion can cause servers to reject access
requests due to the inability to process them
efficiently.

How have you planned and The following points will be taken into account while
documented network documenting the network performance
performance review evaluation schedules:
schedules according to
organisational requirements  Issues within the network
and technical specifications?  Findings
 Issues within the network infrastructure
 Details about the infrastructure.
 Identifying and categorizing risks, from the
most vulnerable to the least vulnerable.
 Recommendations

How have you determined For enhancing the network, we can:

additional network enhancing
resource requirements • We can provide the top-level privilege to the
according to organisational specific users only who need that piece of
requirements and technical information.
specifications?
• This will lower the network traffic created for single
resources.

• We should allocate the resources and information

in the server properly.

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 Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

How have you determined major To figure out what the primary network issues are,
network problems according we’ll need to do the following:
to organisational reporting
requirements?  A ping test between the users and the
server is performed.
 The bandwidth of the network within the
firm where the server is situated, as well
as the bandwidth of the network used by
the users.
 Regularly and properly checking the
privilege assigned according to the
users.

How have you identified We can identify the organizational and vendor
organisational and vendor support service and network resolution plan
support services and network as per the service they have provided like:
resolution plans?
• VPN's
• WAN
• Wired and wireless networks.
• Help for troubleshooting
 the network Issues.

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RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

How have you planned and When testing the network we will be documenting it
documented network problem as we find the network issues along with the
reporting and resolution resolution plan required for that specific
plans? problems.

How did you Lodge plan according As per the problem mentioned in the given scenario
to organisational the user is trying to access the specific folder
requirements? of the server remotely and it has also been
clearly mentioned that insufficient rights to
access this folder as an error message. So
the main problem is the privilege of accessing
that specific folder to that specific user has not
been allowed by the network administration.
For resolving it we can review the privilege
required by the specific users and check it
within the server and reassign the rights if its
needed to be amended.

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 Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

How have you established fault As per the fault hierarchy we will be listing the
hierarchy using data from network issues that has been faced during the
previous resolution attempts? test according to their hardness level to solve.
The hardest issues are listed at top and
similarly least hard are listed at bottom.

How have you progressively For solving the problem of folder right issue wo will
isolated and resolved fault be analysing the privilege to be provided
according to technical according to the user.
specifications?
So the users list will be isolated and grouped
according to the privilege they should get and
the server will be reconfigured accordingly by
properly providing the privileges according to
the users.

How have you documented fault Following steps are taken into consideration
resolution steps according to
organisational requirements? while documenting the fault resolution:

 Analyse the privilege and rights that have

been provided to the users in the server.
 After finding the faults we will be removing
all the privileges provide to the users before
and reconfigure the rights according to the
users' needs to access the resources within
the server.

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RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

How have you isolated repair Not properly providing rights of folder access to the
requirements according to users according to the needs
technical specifications?

How have you replaced and Checking the rights assigned to the users in the
reconfigured equipment and server.
software?
Reassigning the rights to the users to access the
specific resources within the server.

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 Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

How have you tested the network • Properly assigning the roles and rights to
and confirmed fault
access the folder.
rectification against technical
requirements? • Asking that specific user who have received
the error message to try again for accessing
the same folder and the feedback from the
user was successful.

Document outcomes according to We will be documenting the rights reassigning

organisational policies and technique we have used and also
procedures documenting the result from the user who
have faced the problem while accessing the
folder in the server.

Document user downtimes and As we will be assigning the rights to all the users
submit report to required property this will take 4-5 hrs of time that
personnel depends upon the list of users that are using
this network. So I would like to notify all the
staff members and other users that they will
not be able to use this network unless the
problem is solved.

Review fault resolution and By reviewing the fault resolution we can say that the
determine likelihood for same fault is likely to occur when new user
reoccurrence get registered to the network and we forget to
assign the specific rights to access the
resources of the server.

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 Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

Determine and document planned As per the upgrade and maintenance we will be
maintenance and upgrade updating and maintaining all the rights
requirements provided to the users that is required by them
in today's date.

Submit maintenance plan to The maintenance plan will be submitted to the

required personnel network administrator and if any changes are
to be made then it will be taken care of
according to the feedback send by the
network administrator.

Seek and respond to feedback from Dear Sir,

required personnel

Good morning. My name is Kristina khatri, and I

serve as a technical manager in one of Digital
AUS Solutions Pvt LTD's projects. I have
recently completed the submission of all
necessary documents regarding the wide area
networks (WAN). I am writing to request
feedback on the documents I have submitted
and look forward to your response. I hope to
receive it soon.

Regards,

Kristina khatri

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RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

Assessment activity 3: Troubleshooting wireless network problems

In this assessment task you are required to troubleshoot wireless network problems.

A problem/situation is provided to you and you are required to troubleshoot and sort out the
issue.

Situation:

You are setting up a workstation to use the internet through wi-fi. An error is displayed
stating that “you are not connected to the network”. On further analysis you received
the error that “No Wi-Fi network is found" . You are required to troubleshoot the
network error to connect to the Internet.

Assessment criteria:

In this assessment task, you are required to demonstrate your skills in a computer lab. If you
are studying remotely or online, consider your desktop with access to a live webcam
session with your trainer/assessor as an extension to the computer lab. Your assessor
will assess your skills according to the performance criteria below.

You must complete this task based upon the information provided in the scenarios and other
relevant sections of this assessment task.

Templates

You must use the templates wherever provided as part of the assessment activity.

Explain how did you set up required

network monitoring logs and
produce a management
information base (MIB) SNMP can be utilized for network monitoring logs
according to organisational and MIB generation. To enable SNMP on a
requirements
workstation, it is necessary to add this feature
through the "Manage optional apps and features"
section in the Windows 10 settings.

 When assessing network performance, one

can examine the range and condition of the
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ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

wireless network, which varies depending

on the frequency, such as 2.4GHz and
5GHz. Generally, the 2.4GHz frequency
provides a broader range compared to the
5GHz module. Additionally, evaluating the
network connection's bandwidth is
essential.
 In establishing a network performance
reference point, several factors should be
considered, including the overall
performance of the network connection, the
bandwidth and throughput speed, and any
encountered or potential network issues.

Discuss how did you benchmark When assessing network performance, one can
network performance and examine the range and condition of the wireless
establish network performance network, which varies depending on the frequency,
reference point? such as 2.4GHz and 5GHz. Generally, the 2.4GHz
frequency provides a broader range compared to
the 5GHz module. Additionally, evaluating the
network connection's bandwidth is essential.
In establishing a network performance reference point,
several factors should be considered, including the
overall performance of the network connection, the
bandwidth and throughput speed, and any encountered or
potential network issues.

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RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

How have you identified critical

activity levels and network As per the given scenario the critical activity
capacity? in this network

can be:

Router has not been turned on.

• If it's turned and still, there is same problem is

being faced then it's possible that the SSID
broadcasting feature is turned off.

• We also may have turned off the WLAN feature

of the router.

For identifying the network capacity that depends

on the type and model of

router we are using.

How have you planned and

documented network
performance review schedules
according to organisational As per documenting the network performance
requirements and technical review we will be including the following
specifications?
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RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

mentioned points:

• Overall findings.

Problems situated in the network.

The infrastructure used in the network.

• Identification of the possible risks and rating them

accordingly.

How have you determined additional

network enhancing resource For enhancing the wireless network:
requirements according to
organisational requirements We should place the router in the place where Is
and technical specifications? no any electro-magnetic interference.

Proper selection of the channel if default setting of

the channel Is not working properly.

Using of strong passwords and not sharing it

to anyone else.

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RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

How have you determined major

network problems according to For determining the major problems, we
organisational reporting have:
requirements?
• Checked the connection issue.

SSID broadcasting setting.

Checking the network driver of the workstation.

• Checking whether the WLAN has been enabled

or not.

How have you identified

organisational and vendor We can identify the organizational and
support services and network vendor support service and network
resolution plans? resolution plan as per the service they have
provided like:

• How they have helped during troubleshooting of

the network issues.

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RTO ID: 41338 CRICOS Provider Code: 03449J
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T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

•Wireless connection

•WAN

How have you planned and While testing the network whatever issues we
documented network problem will notice will be documented along with
reporting and resolution plans? their respective resolution plans.

How did you Lodge plan according to

organisational requirements? According to the scenario, our initial step will
be to reconfigure the router by enabling the
WLAN and SSID broadcasting feature. If the
issue persists, we will then inspect the
network driver of the workstation. Utilizing
the troubleshooting inbuilt program in
Windows 10 will be our next course of
action. If this measure proves ineffective, we

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T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

will proceed by uninstalling and reinstalling

the latest network driver available for that
specific workstation.

How have you established fault According to the fault hierarchy we will be listing all
hierarchy using data from the network issues that is reported while
previous resolution attempts? testing the network according to the
hardness level to solve them. Those which
are hardest to solve are listed at top and less
hard to solve are listed at bottom.

How have you progressively isolated

and resolved fault according to Here we will be at first isolating all the
technical specifications? connected devices from the router and the
workstation as well. We will check and
resolve the issues in the workstation and
then in the router as well by reconfiguring it
and then reconnecting all the devices to the
router again.

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RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

How have you documented fault For documenting the fault resolution steps we can
resolution steps according to consider the following points:
organisational requirements?
Firstly, analyse what is causing the exact issue.

Since there are two components involved we will at

first check and resolve the problem within the
network.

If problem still persists then we will check and

resolve the problem within the workstation as
well.

How have you isolated repair , Not properly configuration of the routers
requirements according to
technical specifications? • Problems within the workstation network drivers

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RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

How have you replaced and

reconfigured equipment and
software? Checking how the router has been configured.

If not properly configured, then reconfigure it

properly.

If still, there is same kind of problem then we can

check for

The issues within the workstation.

How have you tested the network • Properly reconfiguring the router.
and confirmed fault rectification
against technical • Assigning the strong credential for logging in into
requirements? the router so that no one else can access the
router and change the settings.

• Updating the network driver of the workstation

whenever available.

• And lastly checking the network

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ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

Document outcomes according to

organisational policies and We will be recording all the steps we have
procedures taken to reconfigure the router and the
outcomes from it. Similarly the outcomes
after properly reinstallation of the network
driver in the workstation along with the final
test result while reconnecting the wireless
network.

Document user downtimes and

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T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

submit report to required

personnel
For the reconfiguration of the router and checking
the workstation it will approximately require
1-2hrs. so I would like to notify the specific
user of that specific workstation will not be
able to use the network for 1- 2hrs.

Review fault resolution and

determine likelihood for
reoccurrence

By reviewing the fault resolution process, we can

identify the likelihood of the same problem
occurring again. For example, if a driver
malfunctions repeatedly over time, it may
indicate a recurring issue. Similarly, if the
router's login credentials revert to default
after a reset, unauthorized access and
configuration changes can recur.

Determine and document planned

maintenance and upgrade To address these issues, we plan to upgrade
requirements the workstation's driver and the router's
firmware, if updates are available.
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T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

Additionally, we will reconfigure the router

and ensure that the workstation's network
settings are properly maintained to prevent
the mentioned problems from reoccurring.

Submit maintenance plan to required The maintenance plan will be submitted to the
personnel network administrator, and any changes will
be made according to organizational
guidelines.

Seek and respond to feedback from

required personnel Dear Sir,

Good morning Sir. My name kristina khatri. I am

working as a technical manager in one of the
projects in your company Digital AUS
Solutions Pvt LTD. I have recently submitted
all the required documents regarding the
wide area networks(WAN) and am
requesting feedback for you from the
documents I have submitted to you recently.
I am hoping for a quick response from you.

Australian Harbour International College, 114-120 Castlereagh Street, Sydney NSW 2000, Australia
|RTO NO: 41338 | CRICOS Provider Code: 03449J

Version V1.0/ July 2021 Page 41 of 43

ICTNWK556 - Identify and resolve network problems
 Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

Thank You

Kristina khatri

Australian Harbour International College, 114-120 Castlereagh Street, Sydney NSW 2000, Australia
|RTO NO: 41338 | CRICOS Provider Code: 03449J

Version V1.0/ July 2021 Page 42 of 43

ICTNWK556 - Identify and resolve network problems
 Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

The End

Australian Harbour International College, 114-120 Castlereagh Street, Sydney NSW 2000, Australia
|RTO NO: 41338 | CRICOS Provider Code: 03449J

Version V1.0/ July 2021 Page 43 of 43

ICTNWK556 - Identify and resolve network problems