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Firmware Update Procedure

This document outlines the procedure for updating firmware on Syncro and Syncro AS control panels. It details installing a write enable jumper, connecting to the computer, selecting the firmware file in Loop Explorer, putting the panel in programming mode, starting the update, restarting the panel, auto-learning the panel, and reloading the configuration file.

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mosab abdelgader
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19 views

Firmware Update Procedure

This document outlines the procedure for updating firmware on Syncro and Syncro AS control panels. It details installing a write enable jumper, connecting to the computer, selecting the firmware file in Loop Explorer, putting the panel in programming mode, starting the update, restarting the panel, auto-learning the panel, and reloading the configuration file.

Uploaded by

mosab abdelgader
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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FIRMWARE UPDATE PROCEDURE

Syncro & Syncro AS panels – firmware update


procedure
IMPORTANT – Before attempting to perform the firmware update, ensure you have a backup
copy of the site network configuration for all panels on site.

Note – Some USB to RS232 serial port devices can cause a failure during the firmware transfer process,
which results in the panel failing to restart. Even if the panel is in this state, the process below can be used
to attempt to load the file into the panel.
It is recommended that a direct RS232 computer port is used, as these are proven reliable and robust

1 Firmware Update Procedure


1.1 Install the system memory write enable jumper link
Syncro – the write enable link is located in the bottom left corner on the back of the Syncro display card
and is labelled JP1
Syncro AS – the write enable link is located on the left hand side of the PCB (viewed from the back of the
panel and is labelled X12

1.2 Make sure enable controls key is off


If the control panel has an enable controls key switch fitted, make sure this is switched off For Syncro
panels without the Enable Controls key, make sure there is not a link installed in the Enable Controls
terminals.

1.3 Connect the computer to the control panel


Using the standard Syncro programming lead (S187 or X187LS), connect the computer to the PC port on the
Syncro / Syncro AS control panel

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FIRMWARE UPDATE PROCEDURE

1.4 Start Loop Explorer


The Flash update program is included in the Loop Explorer programming application.
Start Loop Explorer and select “blank project” (or open the existing project file) to get to the main editing
screen.

1.5 Select the Flash Update utility


In the main Loop Explorer editing screen, select the “Tools” menu option then select the “Flash” sub‐option

1.6 Select the binary file to be loaded into the panel


In the flash upgrade screen, instructions will be given for the full process, depending on the panel file
selected.
Click on the ‘BIN file to upload’ button and navigate to the appropriate file for the panel type and loop
protocol to be updated.

Check COM port setting is correct for the serial port used for the panel connection.

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FIRMWARE UPDATE PROCEDURE

1.7 Prepare the panel for the update


The panel needs to be put into programming mode by a special button press sequence. Press and hold
Enter and Reset on the front of the panel, then momentarily press the internal panel CPU reset button to
reboot the panel.
Reset is on the back of the display card marked SW2 on the Syncro panel or is the small ‘reset’ microswitch
on the front of the display PCB for the Syncro AS panel
Keep the Enter and Reset buttons held down (about 10 seconds) until the screen goes blank A message is
shown in the title bar of the Flash Upgrade screen, advising the panel is in programming mode and is ready
for the update

1.8 Start the update


Click Start button on the flash tool
Two progress bars will be shown, a “sector progress” and a “total progress” bar When the “Total” progress
has got to 100% the update is complete

1.9 Automatic Restart


The panel should reboot automatically after the transfer has completed.
If it does not, reboot the panel manually by pressing the CPU reset button. (You can remove the jumper link
once this step is reached).
When the panel restarts, the firmware version and language will be shown in the start‐up screen to confirm
the update is successful. Auto‐learn the panel.
Because the updated firmware may have revisions to the configuration memory allocation, it is necessary
to format the memory.
This is performed using the Auto‐learn function as described below.
Note: For Syncro AS panels, clear the event log before performing the auto learn process

1.10 Reload configuration file


After the panel has been auto‐learned, re‐load the original configuration to the panel

This completes the update process. For networked systems, ensure all panels are updated with the same
firmware version to ensure reliable and robust operation.

*Note* The EN54 compatible firmware version is for panels WITHOUT a write enable switch fitted.

Upgrading Syncro panels that have an Issue 06 Display board is NOT recommended, as this may result in
watchdog faults.

!! Loop Explorer Version 6 MUST be used for V6.xx Firmware control panels!!

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FIRMWARE UPDATE PROCEDURE

2 AUTOLEARN Procedure
Warning: The Autolearn procedure will erase ALL previous panel configuration information. Ensure that you
have a copy of the site configuration before attempting this process.

2.1 Syncro Autolearn:


 Switch the write enable on and make sure the level 2 key switch (If fitted) is off.
 Press and hold ‘Enter’ and ‘Function 2’, then momentarily press the CPU reset button (SW2).
 Keep ‘Enter’ and ‘Function 2’ held until the panel says ‘Auto learn in progress’
 Release the ‘Enter’ and ‘Function 2’ buttons.

2.2 Syncro AS Autolearn:


 Switch the write enable on and make sure the level 2 key switch (If fitted) is off.
 Press and hold ‘Enter’ and ‘Function’, then momentarily press the CPU reset button.
 Keep ‘Enter’ and ‘Function’ held until the panel says ‘Auto learn in progress’
 Release the ‘Enter’ and ‘Function’ buttons.

Page 4 of 4 Issue 01

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