BUILDING A RESTAURANT

OPERATION
S

I.A.S.Ammaar
“Culinary mavericks”
70002784

Contents
Introduction............................................................................................................................... 2

Project Charter.......................................................................................................................... 3

Work Breakdown Structure (WBS)............................................................................................ 5

Group Work Breakdown Structure........................................................................................5

Individual Work Breakdown Structure...................................................................................6

Work Breakdown Structure................................................................................................... 7

Action Plan................................................................................................................................. 9

Conclusion............................................................................................................................... 11

References............................................................................................................................... 12

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Introduction
Culinary Mavericks is not just a team, we're a group of culinary enthusiasts ready to embark on
the groundbreaking restaurant project within COLOMBO PORT CITY. Known for our innovative
spirit and commitment to excellence, we are thrilled to infuse the vibrant energy of this
modern metropolis into a dining experience like no other.

Understanding the project's impact on Colombo's culinary landscape, Culinary Mavericks aims
to develop a dining establishment that resonates with locals, businesses, and tourists alike. Our
vision is to blend regional flavours with global culinary trends, creating an extraordinary dining
experience that mirrors the dynamic spirit of COLOMBO PORT CITY.

Our primary goal is to enhance restaurant operations for maximum efficiency and customer
satisfaction. By conducting a thorough review of the current workflow, we plan to implement
practical solutions and identify areas for improvement, focusing on elevating culinary
consistency and quality for a delightful dining experience every time.

To achieve this, our staff will undergo comprehensive training and development programs,
ensuring they have the tools to deliver excellent service and foster a strong sense of teamwork.
We believe that a motivated and well-trained team is crucial to the success of our culinary
venture.

Implementing inventory management tactics and cost control measures will be essential to
enhance profitability while minimizing waste. Upholding health and safety regulations remains
a top priority to safeguard the well-being of both consumers and employees. Additionally, our
project aims to integrate sustainable practices, adapt to market trends, and ensure the long-
term financial stability of Culinary Mavericks.

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In the following sections, we present our detailed Project Charter, Work Breakdown Structure
(WBS), and Action Plan, showcasing our strategies to bring this culinary vision to life and
contribute to the flourishing success of COLOMBO PORT CITY.

Project Charter
A project charter is a formal document that defines the scope, objectives and resources of a
project. It is typically created by the project manager during the project initiation phase and
serves as a reference point for the project team throughout the project life cycle. The project
charter helps to ensure that everyone is on the same page and the project is on track to meets
its goals.

Project Title Restaurant - Operations

Project Start Date 10.11.2023 Project End Date 01.12.2025
Project Manager Seyed Ammaar Project Sponsor CHEC Port City Colombo (Pvt) Ltd

Project Context / Background

The operations project operates within the visionary development of COLOMBO PORT CITY, aiming to enhance and
streamline key operational aspects. This initiative aligns with the city’s modernization goals and the commitment to
creating a world-class urban centre.

Project Purpose / Business Justification Why is the project being undertaken? Describe the need this project addresses.
This initiative seeks to contribute to the overall success of the development, ensuring smooth and effective
operations

Project Scope List what the project will address Scope Exclusions List what will not be covered by project
 Inauguration  Resource planning
 Registration  Facilities
 Operation plan  Marketing
 payments  food

Goals / Objectives Describe the measurable outcomes of the project, e.g., reduce cost by xxxx
1. Customer satisfaction excellence
2. Culinary creativity and seasonal offerings
3. Sustainable practices
4. Community engagement and events
5. Professional development for staff
6. Operational efficiency and technological integration
7. Financial management
8. Branding and marketing
9. Quality assurance
10. Market adaptability and innovation

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 Constraints List conditions that may limit options for resources, Dependencies Will success depend on other parties? Is there
personnel, or schedule something that needs to happen before project can be completed?
1. Recruiting skilled staff 1. Financial dependencies
2. Timeline pressure 2. Obtaining necessary permits and approvals from
3. Space limitations relevant authorities
3. Depends of marketing strategies to create
awareness and attract customers
Key Risks and Issues Problems that may cause project to fail Assumptions Conditions you are relying to achieve goals
1. Operational disruptions 1. Good communications among project managers
2. Compliance issues and stakeholders
2. Obtaining regulatory approvals on time
3. Consistent financial support from sponsor
Project Budget Main expenses and/or total budget
 POS system = $20,000
 Insurances = $24,000
 Initial Inventory = $30,000
 Staff training = $40,000

Total Estimated budget : $114,000

Project Milestones Significant targets Target Date Actual Date
1. Grand opening 2026.01.01
2. Technology integration 2023.12.27
3. Conducting customer satisfaction surveys 2026.03.01

Key Stakeholders
Name / organisation How affected / involved
1. Project manager 1. Providing fund and support
 Mr.Seyed Ammaar 2. Responsible for profitability and brand reputation of
2. Project sponsor the restaurant
 CHEC Port City Colombo (Pvt) Ltd. 3. Involved in daily operations and impact the service
3. Culinary Mavericks (Members) quality and customer satisfaction

 Mr.Seyed Ammaar (Project manager)

 Mr.Pasindu Malintha ( Team Leader)
 Ms.Himara Lansakara (Technical specialist)
 Mr.Tharusha Fernando (Communication
specialist)
 Mr.Vishwa Viraj (Quality assurance
analyst)

Approval Signatures

Port City Colombo, Project Client CHEC Port City Colombo (Pvt) Ltd., Seyed Ammaar, Project
Project Sponsor Manager

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Work Breakdown Structure (WBS)
The Project Management Institute’s PMBOK® Guide—Third Edition defines WBS as “a
deliverable-oriented hierarchical decomposition of the work to be executed by the project
team to accomplish the project objectives and create the required deliverables. It organizes and
defines the total scope of the project. Each descending level represents an increasingly detailed
definition of the project work. The WBS is decomposed into work packages. The deliverable
orientation of the hierarchy includes both internal and external deliverables.” (Organ, 2022)

Group Work Breakdown Structure

Restaurant

Planning Food Construction Operations

Scope Menu Permits Marketing

Technology
Stakeholders Sourcing Equipments
Implementation

Charter Quality control Design Staffing

Risks Furnishing Operations plan

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Individual Work Breakdown Structure

1.Operations

1.1 Scope 1.2 Training 1.3 Inventory

1.2.1 Hire 1.2.2 Train 1.3.1 Stock 1.3.2 Quality

1.2.2.1
1.3.2.1 Food
Culinary

1.2.2.2 1.3.2.2
Service Service

1.2.2.3
Technology

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Work Breakdown Structure

Project start 2023.11.10

Level WBS Task Description Assigned To Start End Notes

1 1 Operations
2 1.1 Define Operational Scope Ammaar 2023.11.10 2023.11.17
2 1.2 Staff Training and Development Ammaar 2023.11.18 2023.12.05

3 1.2.1 Recruitment and Onboarding Ammaar 2023.11.28

2023.11.18
3 1.2.2 Ongoing Training Programs Ammaar 2023.11.29 2023.12.05

4 1.2.2.1 Culinary Training Tharusha 2023.12.13

2023.12.06
4 1.2.2.2 Service Excellence Training Ammaar 2023.12.14 2023.12.20

4 1.2.2.3 Technology Utilization Training Ammaar 2023.12.27

2023.12.21
Inventory Management and
2 1.3 Ammaar 2025.11.30
Quality Control 2023.12.28
3 1.3.1 Stock Monitoring and Ordering Tharusha 2024.01.04
2023.12.28
3 1.3.2 Regular Quality Checks Ammaar 2024.01.11
2024.01.05
4 1.3.2.1 Food Quality Assessment Tharusha 2024.01.12 2024.01.18

4 1.3.2.2 Service Quality Evaluation Ammaar 2024.01.25

2024.01.19

Marketing and Customer

1 2
Engagement
2 2.1 Develop Marketing Strategies Himara 2024.01.26 2024.02.02
3 2.1.1 Digital Marketing Himara 2024.02.03 2024.02.09
2024.02.1
3 2.1.2 Traditional Marketing Himara 2024.02.16
0
2 2.2 Customer Engagement Programs Himara 2024.02.17 2025.11.30
2024.02.1
3 2.2.1 Loyalty Programs Himara 2024.02.23
7
3 2.2.2 Feedback Mechanisms Himara 2024.02.24 2024.03.01

1 3 Facility Management
2 3.1 Regular Inspections Vishwa 2024.03.02 2024.03.08
3 3.1.1 Building Infrastructure Vishwa 2024.03.09 2024.03.15

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3 3.1.2 Equipment and Machinery Vishwa 2024.03.16 2024.03.22

1 4 Emergency Preparedness
2 4.1 Planning and Training Pasindu 2024.03.23 2024.03.29
3 4.1.1 Emergency Drills Pasindu 2024.03.30 2024.04.05
4 4.1.2 Communication Protocols Pasindu 2024.04.06 2024.04.12
2025.11.1
5 Grand Opening Ammaar 2026.01.01
0

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Action Plan
“In project management, an action plan is a document that lists the action steps needed to
achieve project goals and objectives. Therefore, an action plan clarifies what resources you’ll
need to reach those goals, makes a timeline for the tasks or action items and determines what
team members you’ll need. We’ll define what project goals, project objectives, action items and
action steps are later in this guide.
An action plan documents the execution of the project plan; it’s a detailed list of the work that
must be done to complete the project goals, including the action steps that are involved in
getting from the start of the project to the finish. An action plan is similar to a project
implementation plan and it’s very helpful during the project planning and project execution
phases.” (Bridges, 2023)

PMG100 Project Management

Team number:
Project Name: Development of a Restaurant
Prepared by: Seyed Ammaar

Preliminary Action Plan

No Action / task Related WBS Proposed Target End Notes / Special resources
item no Start Date date required

1. Define Operational Scope 1.1 2023.11.10 2023.11.17 Collaborate with team

and stakeholders to
outline exactly what the
restaurant will do

2. Staff training program 1.2.2 2023.11.18 2023.12.05 Training programs for

development kitchen, service and tech
skills.

3. Recruitment and onboarding 1.2.2.1 2023.11.18 2023.11.28 Start hiring

4. Interior design 1.2.2.2 2023.12.14 2023.12.20 Planning the interior and

exterior designs

5. Inventory management system 1.3.1 2023.12.28 2024.01.04 Set up system to track

and order supplies

6. Quality Control Procedures 1.3.2 2024.01.05 2024.01.25 Introduce regular quality

Implementation checks for both food and
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 service quality
evaluations

7. Digital Marketing Strategy 2.1 2024.01.26 2024.02.02 Devise a digital marketing

Development plan to enhance the
restaurant's online
presence

8. Customer Loyalty Program 2.2.1 2024.02.17 2024.02.23 Roll out a customer

Launch loyalty program to
engage and retain
customers

9. Facility Inspection Planning 3.1 2024.03.02 2024.03.08 Develop a plan for regular
inspections of building
infrastructure and
equipment

10. Emergency Drills Organization 4.1.1 2024.03.30 2024.04.05 Conduct emergency drills
to ensure staff is
prepared for unforeseen
circumstances

11. Menu Planning and 1.2.2.1 2024.06.01 2024.06.15 Collaborate on creating

Development an innovative and
appealing menu for the
restaurant

12. Traditional Marketing 2.1.2 2025.01.16 2025.02.28 Execute traditional

Campaign Launch marketing initiatives to
reach a wider audience

13. Equipment and Machinery 3.1.2 2024.03.16 2024.03.22 Inspect and maintain
Inspection restaurant equipment
and machinery for
optimal functionality

14. Feedback Mechanisms 2.2.2 2024.02.24 2024.03.01 Establish systems for

Implementation collecting and analyzing
customer feedback

15. Grand Opening Event Planning 5 2025.11.10 2026.01.01 Coordinate and plan the
grand opening event to
ensure a successful
launch.

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Conclusion
In summary, we would like to say that working with Team Culinary Mavericks to create a
unique restaurant in the centre of Colombo Port City has been an exciting project driven by
passion and dedication. Every step in the process—from defining the operational scope to
developing creative menus and putting quality controls in place—is intended to produce an
outstanding dining experience. As a team Culinary Mavericks, we are constructing more than
simply a restaurant—we are establishing a sanctuary where mouthwatering food, friendly
service, and treasured memories come together. We can't wait to introduce everyone to our
exquisite cuisine, where each mouthful reveals a unique tale of flavour and creativity.

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 References
Opening budget plan. (n.d.). Images.Sampleforms.

https://images.sampleforms.com/wp-content/uploads/2018/10/Restaurant-Budget-Plan-

Sample.jpg

Organ, C. (2022, March 25). Work Breakdown Structure (WBS) In Project Management. Forbes

Advisor. https://www.forbes.com/advisor/business/what-is-work-breakdown-structure/

Bridges, J. (2023, October 30). How to write an action Plan (Example included). ProjectManager.

https://www.projectmanager.com/training/make-action-plan

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Permission to proceed

__________________________ (client name) wishes to proceed with the project as detailed in this
report.

________________________ ___________________
Client signature Date

________________________ ___________________
Project Manager signature Date

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