Engineer’s Guide to the

Intec CP2020

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 Update information

First release 20th March 2009

Yield update 13th July 2010

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 Contents
Page

Specifications 4

Stripdown 5

Covers

Rear Cover 5
Rear Side Cover 5
RH Side Cover 6
Cover Assembly (front) 6
PCB Cover (rear) 7
Cover Assembly (top) 7

Consumables

Drums 8
Belt 8
Fuser 8
Waste Toner Bottle 9

Printer

Eject Assembly 10
Belt Motor 11
Registration Assembly 12
Multi Purpose Tray 13
FDR Assembly 14
Waste Toner Duct Assembly 15
HV Power Supply 16
Low Voltage Power Supply 16
CU Board 17
PU Board 18
Drum, Fuser and Toner Replenishment motors 18
Tray 1 Paper Lift Motor 19
Operator Panel Assembly 20
Duplex Unit 21
LED Heads 22

Front Panel Operation 23

Print Statistics 25

Diagnostic Mode 26

Switch Scan 26
Motor and Clutch Test 30

Error Codes 31

Part Numbers 32

Consumable Part Numbers 32

Paper Feed Jam Errors 33

Cyclic Errors 33

- 3-
 Specifications
Print Speed
36 pages per minute Colour / 40 pages per minute mono
Print Technology
LED
Print Resolution
600dpi x 1200dpi
Paper tray weights
MP Tray (std) 55 – 512 gsm
Tray 1 (std) 55 – 220 gsm
Tray 2 (optional) 55 – 220 gsm
Tray 3 (optional) 55 – 220 gsm
Tray 4 (optional) 55 – 220 gsm
Tray 5 (optional) 55 – 220 gsm
Consumable Life
Toner (K) 18,500 pages @ 5% coverage
Toner (CMY) 16,500 pages @ 5% coverage
Image Drum 42,000 pages @ optimal conditions
Fuser 100,000 pages
Belt 100,000 pages
Waste toner box 30,000 pages at 3 pages per job

Feed rollers
Tray 1 to 5 Around 120,000 pages
MP Tray Around 120,000 pages
NB Drum, Fuser and to a lesser extent belt lives are shortened by the use of heavy stock

Interfaces Parallel / USB 2.0 / 10/100 Base T network card

Memory
768Mb upgradeable to 1Gb max.

Options
2nd / 3rd Paper Tray
High Capacity Unit
Memory 128 / 256 / 512Mb
Wireless LAN card
Finisher
Finisher Punch unit (2 hole or 4 hole)

Firmware PU 00.05.06
CU 1.03 M

Image Drum Revision G0 H0

Toner Revision 4 / 22

Note: Toner revision is the 7th digit from the left (5) and the 2 digits
on the right (22). Do not use the 7C11.

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 Stripdown

Note: Some photographs may have more parts taken off than is required as the printer was
stripped down.

Covers
Rear Cover (Gives access to the low voltage PSU)

Remove 5 screws and remove the rear cover

Rear side cover (right)

Open Top Cover

Remove 2 silver screws and remove the side rear

cover

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RH Side Cover

Remove rear cover

Remove 2 screws and unclip the 5 clips (being careful not to break them) and remove side
cover..

Cover Assembly (front)

Open Front cover. Remove waste toner box, press blue lever on RHS and lift out Remove 2
(silver) screws and slide the cover towards the right and remove.

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PCB Covers (rear)

Remove the 2 thumb screws and

remove by hinging out and lifting
vertically.

Unscrew the 2 screws and remove cover.

Cover Assembly Top

Remove screw
Remove cover to reveal another top cover screw

Remove 9 other screws and

remove top cover.

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 Consumables
Drums

Open top cover

Lift Out the Drum Unit vertically complete with toner cartridge. Remove the other 3 the same
way.

Belt

Open top cover

Remove drums
Lift the 2 levers and remove the belt unit from the RH side of the machine using the blue
handle.

Fuser

Open top cover

Unlock the lock lever on the
fuser and lift out

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Waste Toner Bottle

Lift up the operator panel

Open the front cover.

Push the blue button down and pivot the waste

bottle towards the front.

Lift out.

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 Printer Unit
Eject Assembly

Pivot point

Remove face up stacker, Unclip from the chassis and remove from the pivot point.

Unclip cover.

Remove the 13 pin connector and remove cabling from assembly through the hole at the rear.

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Eject Assembly (cont).

Remove 2 screws 1 on each side of the unit, unclip 2 clips

Lift out Eject Assembly

Note: On replacement, make sure that the 2 clips are inside the chassis as shown above. If
not the clips will catch on the fuser and will not allow the fuser to be removed.

Belt Motor

Open the front cover.

Remove the waste bottle.

Remove the 2 screws and connector from the motor.

Remove the motor.

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Registration Assembly

Open the front cover

Remove the waste bottle
Remove the belt motor.

Note: Remove the cover to get to

3rd connector. The cable is in a
clamp at the rear of the
assembly.

Remove the belt motor and hidden screw.

Remove 8 screws and 3 connectors.
Remove the registration assembly

Note: You will need to spread the chassis

apart slightly to remove the registration
assembly.

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Multi Purpose Tray assembly

Open top cover

Remove drums and toners
Remove belt unit

Remove cover plate

Remove 2 connectors
Open MP Tray assembly

Remove 2 screws, 1 from the LH side and 1 from the RH side.

Remove the 2 metal brackets.
Pivot the MP tray downwards and pull off from the front, then the rear.
Remove the 2 cables, disconnected previously, through the hole in the chassis, maybe fiddly,
and lift off MP Tray.

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FDR Assembly

Remove drums/toners and belt unit.

Remove the MP Tray
Remove the MP Tray lock, 5 screws.

Open side cover

Remove 1 screw

Lift out FDR assembly

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Waste Toner Duct Assembly

Open top cover

Remove drum units and belt

Remove black plastic cover. Unclip and lift out.

Remove black plastic tube guide

Remove 4 black self tapping screws (below)

Remove the motor 4 screws and 1 connector.

Use the white connector rather than the brown
one on the board.

Remove 8 silver screws and remove as 1 piece

Note a: When removing the screws in the chassis
some of the screws have black plastic protection
pieces underneath. These will land on the duplex unit
if fitted. Replace on reassembly.
Note b: When replacing the screws make sure that
they are the shorter of the silver screws as long
screws can inhibit the insertion of the duplex unit.
Note c: When replacing the assembly, make sure
that no wires are trapped.

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HV PSU

Open top cover

Remove drum units and belt unit

Remove the middle cover by unclipping and lifting out

Remove 2 screws and unclip cables around the cover. Remove the clips at the rear of the
cover and lift off.
Remove 2 screws and 4 connectors and lift out HV PSU

LV PSU

Remove rear cover.

Remove 15 screws and pull LV PSU out slightly.

Unclip switch bar from RHS

Remove 4 connectors

Remove LV PSU

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CU Board

Remove rear covers.

Remove the
network
card, 2
screws and
pull off of
the CU
board.

Remove 2 screws holding the fan bracket.

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PU Board

Remove rear covers

Remove the bracket holding the 4 LED cables (2 screws), and RFID flat cable
Remove 17 connectors and 4 screws, one in each of the corners of the board and remove the
PU board.

Drum, Fuser and Toner Replenishment Motors

Remove the CU and PU boards

Remove the fan shroud.

Remove the chassis plate, 12 screws, this then gives access to the motors. On this side of
the chassis plate there should be 17 wires to connect into the engine board.

Toner Replenishment motors x 2

Drum motors x 4

Fuser motor

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 Note: the 4 drum motors only have 2
screws in them.
The wiring for the motor unplugs from
the motor board which sits underneath
the 4 drum motors. The K drum motor
sits at 90 degrees to the other 3 to give
more access to the connections on the
driver board.

The 4 drum motors are all the same so can be swapped for fault finding. The fuser motor is
different to the drum motors.

The 2 toner replenishment motors just unclip from their plastic chassis and connect to the
driver board. The drum motors plug into the driver board in the same order as they are fitted
in the chassis as the connectors are all the same also.

Tray 1 Paper Lift Motor

Remove the rear cover

Remove the low voltage PSU
This gives access to the motor.

Remove 2 screws and 1 cable and remove the motor

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Operator Panel Assembly

Open top cover

Remove drum units
Lift Basket assembly

Remove 2 screws and 3 clips and remove cover guard left

Remove 3 screws and remove cover guard front

Unclip the top of the operator panel from below giving access to the flat cable. (6 clips).

Remove the screw and the flat cable

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Remove the 2 screws holding the operator panel to the chassis

Duplex Unit

To remove the duplex unit, pull the lever

on the RH side of the duplex unit and pull
out.

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LED Heads

Unclip the LED head from the cradle by pushing down from the top and releasing the lug

Unclip the power cable from the top of the LED head

Remove the data cable from the bottom of the

LED head

Remove the LED head

Note: All 4 LED heads are the same so can be swapped for fault finding.
Note: When replacing the data cable the pins are very fine both on the LED head end and the
engine board end, do no bend as this may result in an LED head missing error.
Note: When replacing the LED head make sure that the spring on the cradle is seated in the
LED head and is straight.

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 Front Panel Operation

Note: As the CP2020 relies on its HDD to boot up the machine, use the Shutdown / Restart
button to shutdown the printer then either switch off or restart using the same button.

Configuration Page
Press the “d” twice, “Print Information”, displayed
Press the “Enter” button, “Configuration” displayed
Press the “Enter” button, “Execute” displayed
Press the “Enter” button to print

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“Execute” displayed
Press the “Enter” button

ID check Pattern (Maintenance Print)

To print the ID check Pattern it first requires

Enabling within the printers Menu. To do this:

Hold down “d” “c” and “Help” buttons and

power the printer on
“System Maintenance” displayed.

“d” until “Maintenance Print Menu” highlighted

“Enter” button, “Disable” highlighted with the
“*”
“c” to highlight “Enable”
“Enter” to move the “*”
“Back” button twice to exit

To print
“d” until “Print Information” highlighted
“Enter” button
“d” to “ID Check Pattern” highlighted
“Enter” button
“Execute” displayed
“Enter” button to print

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 Print Statistics
Print statistics allows you to keep a record of the pages printed through the printer so that the
user can be billed..

Print Statistics first needs to be Enabled.

How to turn Print Statistics on

“d” until “Print Statistics” displayed

“Enter” button
“Enter Password” displayed. Password is a 4 digit number.
0000 is the factory default.
“c” to display 0 “Enter” button
“c” to display 0 “Enter” button
“c” to display 0 “Enter” button
“c” to display 0 “Enter” button, Enter button
“Statistics Log” displayed “Enter” button
Enable
* Disable displayed
“c” to highlight “Enable”, “Enter button
The printer will reboot and go back to “Ready to Print” displayed on the front panel.

Note: Until the printer has printed any pages there will be no jobs logged in the Usage report.

How to print the Usage Menu

“d” to display “Print Information”

“Enter” button
“d” to display “Usage Report”
“Execute” displayed “Enter” button
“Copies *1” displayed. “c” or “d” to change no. of copies (up to 100)
“Enter” button

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 Diagnostics Mode
Diagnostic Mode is mainly used for checking functionality of switches, motors, clutches and
fans

To enter Diagnostics Mode power the printer on, when the printer displays Please wait……..
hold down MENU+, MENU- and HELP buttons. System Maintenance Mode is displayed.

Press the MENU+ or MENU- button until DIAGNOSTIC MODE XX.XX.XX appears.
Note: XX.XX.XX is the PU firmware revision.

Using the “d” “c” takes you through the Diagnostics settings See following pages for Switch
Scan and the Motor and Clutch tests.

To enter switch scan use the “d” “c” until Switch Scan is displayed. See charts on page 26

Press the ENTER button.

Is displayed.

Use the “d” “c” until the switch section to be tested is displayed and press the ENTER
button.

These are the 4 switches available to be tested in the chart below.

Moving the relevant sensor arm will make the displayed switch change from H to L or L to H.
If this does not happen then the switch, wiring or board could be faulty.

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Switch Scan Chart

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Switch Scan Chart (cont)

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Switch Scan
Position of switches

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Motor and Clutch test

When in Diagnostics Mode use the “d” or “c” until Motor & Clutch Test is displayed.

Press ENTER button and the below is displayed. Pressing ENTER will drive the K drum motor
for 10 secs. If the test requires to be cancelled press the CANCEL button.

Using the “d” or “c” will move through the motors, clutches and fans. If a finisher is fitted and
powered on, motors can be driven from the printer.

Motor and Clutch Test

Position of motors, clutches and fans.

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 Error Codes

Fatal Error Code Description

051 CU fan error

120 PU board fan error

122 LV PSU fan error

127 Fuser fan error

131 Yellow LED head missing

132 Magenta LED head missing

133 Cyan LED head missing

134 Black LED head missing

140 Yellow drum lift error

141 Magenta drum lift error

142 Cyan drum lift error

160 Yellow toner sensor error

161 Magenta toner sensor error

162 Cyan toner sensor error

163 Black toner sensor error

167 - 177 Fuser temperature related

220 Print statistics HDD error

230 - 231 RFID related

For Paper Jam code refer to page 33.

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 Part Numbers

Boards Part Number

CU board INT42867001

PU board INT42868011

Fans

CU fan(s) INT4286201

Low voltage PSU INT43163302

High Voltage PSU INT43130502

Motors

ID motor INT 42985001

Fuser motor INT 42629401
Belt motor INT42756901
Toner Motor INT42863902

Rollers

Tray 1 rollers Feed Roller upper INT43000601 Pick Up Roller INT42699401

Feed Roller lower INT41766501
MP Tray rollers Feed Roller INT42701302 Pick Up Roller INT42954401

LED Heads INT42580201

Consumables

Ultra Heavy Fuser INT12284112

Belt INT12284212

Waste Toner Box INT12284012

Drum
C INT01233203 M INT01233202 Y INT01233201 K INT01233204

Toner
C INT43837123 M INT43837122 Y INT43837121 K INT43837124

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Paper Feed Jam Error codes

Cyclic Errors

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- 34-
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Intec Printing Solutions
Unit 11B
Dawkins Road Industrial Estate
Hamworthy
Poole
Dorset
BH15 4JP
United Kingdom
Tel: +44 (0)1202 845960
Fax: +44 (0)1202 845961 Issue 1 - 20/03/09

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