A STUDY ABOUT IMPACT OF JOB SATISFACTION ON

ORGANIZATIONAL COMMITMENT IN CHAKIAT

PROJECT REPORT

Submitted by

Mr. SHAYAM SUNDAR G

(Register No: PMIR-18- 10)

In partial fulfillment of the requirement for the award of the Degree

POST GRADUATE DIPLOMA IN PERSONNEL MANAGEMENT &

INDUSTRIAL RELATIONS
Under the guidance of

Dr.M.Ramakrishanan B.Sc; M.A.,(PM&IR).,BGL.,M.B.A.,M.Phil.,Ph.D

MADRAS SCHOOL OF SOCIAL WORK

(AUTONOMOUS)

No. 32, CASA MAJOR ROAD, EGMORE

CHENNAI-600008

AUGUST 2020
 BONAFIDE CERTIFICATE

This is to certify that the project titled “A STUDY ABOUT IMPACT OF JOB
SATISFACTION ON ORGANIZATIONAL COMMITMENT IN CHAKIAT” is a
bonafide project work done by Mr. SHAYAM SUNDAR G (Reg No: PMIR 18-10), a
second year student of P.G. DIP – PM & IR, Madras School of Social Work (Autonomous),
Egmore, Chennai in partial fulfillment of the requirement for the Award of the Degree of Post
Graduate Diploma in Personnel Management & Industrial Relations and that the project has
not been used previously for the award of any Degree, Diploma, Scholarship, Fellowship or
any other project title.

Signature of the HOD Signature of the Guide

Signature of the Principal

 DECLARATION

I, SHAYAM SUNDAR G final year student of PGDPMIR hereby declare that the thesis
entitled “A STUDY ABOUT IMPACT OF JOB SATISFACTION ON
ORGANIZATONAL COMMITENT” is the original work done by me under the guidance
and supervision of Dr. M Ramakrishnan, in partial fulfillment of the requirements for the
award of the degree of Post Graduate Diploma in Personnel Management & Industrial
Relations, Madras School of Social work. I further declare that the research work has not
been submitted at any other University or Institution, for the award of any degree or diploma
or fellowship.

Signature of the Guide Signature of the Student

PLACE: CHENNAI

DATE:
 (i)

ACKNOWLEDGEMENT

First and Foremost, I thank God for his immense blessings and making this study happen as
planned.

I would like to begin by thanking the Principal, Dr. Raja Samuel for being a pillar of support
throughout my duration as a student at Madras School of Social Work.

I would like to extend my heart-felt gratitude to Mr. M Hemakumar, Coordinator for PMIR
for his constant guidance and support.

I would like to thank my guide, Dr. M Ramakrishnan for helping me constantly with all his
inputs/feedback and finish the project on time.

Thanks to my internship guide at Chakiat, Chennai, Mr. P Shankar Menon, Director,

without whose support and encouragement, this study wouldn’t have been possible.

Last but not the least, I would like to record my profound gratitude to all the respondents who
co-operated and answered the questionnaire.
 (ii)

TITLE Page no

Acknowledgement (i)

Table of Contents (ii)

List of Tables (viii)

List of Figures (ix)

List of Charts (x)

List of Symbols (xi)

Chapter I – Introduction

1.1 Background to research 2

1.2 Rationale behind the study 3

1.3 Need for the study 4

1.4 Significance of study 4

1.5 Statement of research problem 4

1.6 Basic Assumptions 5

1.7 Organization of study 5

1.8 Chapter summary 6

Chapter II - Review of literature

2.0 Chapter introduction 8

2.1 Review related to concept 8

2.1.1 The concept of job satisfaction 8

2.1.2 The concept of organization commitment 10

2.2 Review related to various models 12

2.2.1 Job satisfaction 12

2.2.1.1 Maslow’s Hierarchy of Needs 12

2.2.1.2 Job characteristics model 13

2.2.1.3 The three dimensions of Job satisfaction 16

2.2.2 Organization commitment 16

2.2.2.1 Steers’ model 16

2.2.2.2 O’Reilly and Chatman’s model 17

2.2.2.3 Mathieu and Zajac’s model 18

2.2.2.4 Meyer and Allen Tri Dimensional Model 18

2.3 Theories of Topics 19

2.3.1 Job Satisfaction 19

2.3.1.1 Dispositional Approach 19

2.3.1.2 Adam’s Equity Theory 20

2.3.1.3 Locke’s Affect Theory 21

2.3.1.4 Motivator-Hygiene Theory 21

2.3.1.5 Discrepancy theory 22

2.3.2 Organizational Commitment 22

2.3.2.1 Becker Side Bet there 22

2.3.2.2 Porter’s Affective Dependence theory 22

2.3.2.3 Currivan the Causal Model 23

2.3.2.4 Somers Combined Influence Mechanism Theory 24

2.4 Review practices of Job Satisfaction and Organization Commitment 25

2.4.1 Factors that Affect Job Satisfaction 25

2.4.2 Factors that Affect Organizational Commitment 26

2.5 Review existing research works related to your project 28

2.5.1 Job Satisfaction and Organizational Commitment 28

2.6 Variables 31
2.7 Chapter Summary 31

CHAPTER III - RESEARCH METHODOLOGY

3.1 Chapter Introduction 33

3.2 Objective of the study 33

3.3 Research design 33

3.3.1 Research Questions 34

3.3.2 Hypothesis 35

3.3.3 Unit of analysis 35

3.3.4 Linking Data and hypothesis 35

3.3.5 Field of Study 35

3.4 Sample Design 36

3.5 Primary Data collection procedure 37

3.5.1 Secondary data collection 37

3.6 Instrument development 37

3.7 Scope of study 38

3.8 Definition study dimensions 39

3.9 Chapter summary 40

CHAPTER IV - DATA ANALYSIS & INTERPRETATION

4.0 Introduction 42

4.1 Profile of Respondents 42

4.1.1 Profile of Respondent by Gender 42

4.1.2 Profile of Respondents by Age 43

4.1.3 Profile of Respondents by Educational Qualification 44

4.1.4 Profile of Respondents by Marital Status 45

4.1.5 Profile of Respondents by Location 45

4.1.6 Profile of Respondents by Division 46

4.1.7 Profile of Respondents by Department 47

4.1.8 Profile of Respondents by Managerial Level 48

4.1.9 Profile of Respondents by Work Experience 49

4.2 Reliability Statistics 50

4.2.1 Cronbach's Alpha (α) using SPSS Statistics 51

4.2.2 Interpretation of Cronbach’s alpha 51

4.3 Descriptive Statistics 56

4.3.1 Mean (x) 57

4.3.2 Standard Deviation 57

4.3.3 Values of items 57

4.3.4 Result of Descriptive Statistics 58

4.3.4.1 Job Satisfaction 58

4.3.4.2 Organizational Commitment 59

4.4 Correlation 60

4.4.1 Need for Correlation 60

4.4.2 Types of Correlation 60

4.4.3 Methods of Computing Coefficient of Correlation 61

4.4.4 Result of Correlation of Job Satisfaction and Organizational 61

Commitment

4.5 Test of Hypothesis 62

4.5.1 Non Parametric Statistical test 62

4.5.2 Reason for choosing Non Parametric Test 63

4.5.3 Two – Tailed Test 63

4.5.4 Kruskal – Wallis H Test 63

4.5.5 Kruskal Wallis test results on Economic Satisfaction dimension of Job 63
Satisfaction by grouping variable – Age

4.5.6 Kruskal Wallis test results on Security Satisfaction dimension of Job 65

Satisfaction by grouping variable - Age

4.5.7 Kruskal Wallis test results on Social Satisfaction dimension of Job 66

Satisfaction by grouping variable - Age

4.5.8 Kruskal Wallis test results on Psychological Satisfaction dimension of 67

Job Satisfaction by grouping variable - Age

4.5.9 Kruskal Wallis test results on Continuance Commitment dimension of 68

Organizational Commitment by grouping variable – Age

4.5.10 Kruskal Wallis test results on Affective Commitment dimension of 69

Organizational Commitment by grouping variable - Age

4.5.11 Kruskal Wallis test results on Normative Commitment dimension of 71

Organizational Commitment by grouping variable - Age

4.6.1 Kruskal Wallis test results on Economic Satisfaction dimension of Job 72

Satisfaction by grouping variable – Experience

4.6.2 Kruskal Wallis test results on Security Satisfaction dimension of Job 73

Satisfaction by grouping variable - Experience

4.6.3 Kruskal Wallis test results on Social Satisfaction dimension of Job 74

Satisfaction by grouping variable - Experience

4.6.4 Kruskal Wallis test results on Psychological Satisfaction dimension of 76

Job Satisfaction factor by grouping variable - Experience

4.6.5 Kruskal Wallis test results on Continuance Commitment dimension of 77

Organizational Commitment by grouping variable – Experience

4.6.6 Kruskal Wallis test results on Affective Commitment dimension of 78

Organizational Commitment by grouping variable – Experience

4.6.7 Kruskal Wallis test results on Normative Commitment dimension of 79

Organizational Commitment by grouping variable - Experience

4.7 Spearman’s Coefficient of Correlation 80

4.7.1 Result of Spearman’s Correlation Test 81

4.8 Chapter Summary 83

 CHAPTER V - Conclusion

5.0 Chapter Introduction 85

5.1 Summary of findings 85

5.1.1 Profile of respondents 85

5.2 Effectiveness of study dimensions 86

5.2.1 Job satisfaction 86

5.2.2 Organizational commitment 86

5.3 Correlation 87

5.3.1 Drivers of Job Satisfaction 87

5.3.2 Drivers of Organizational Commitment 87

5.4 Results of Hypothesis 87

5.4.1 Job Satisfaction 87

5.4.2 Organizational Commitment 88

5.5 Suggestions 88

5.6 Limitations 88

5.7 Conclusion 88

APPENDIX

Questionnaire 90

Bibliography 97
 (viii)
LIST OF TABLE

Page
Table Title
Number

4.1.1 Profile of Respondent by Gender 42

4.1.2 Profile of Respondents by Age 43

4.1.3 Profile of Respondents by Educational Qualification 44

4.1.4 Profile of Respondents by Marital Status 45

4.1.5 Profile of Respondents by Location 45

4.1.6 Profile of Respondents by Division 46

4.1.7 Profile of Respondents by Department 47

4.1.8 Profile of Respondents by Managerial Level 48

4.1.9 Profile of Respondents by Work Experience 49

4.2.2.1 Reliability statistics for items of study variable – Job 52

Satisfaction

4.2.2.2 Reliability statistics of Job Satisfaction variable – Economic 53

Satisfaction dimension

4.2.2.3 Reliability statistics of Job Satisfaction variable – Security 53

Satisfaction dimension

4.2.2.4 Reliability statistics of Job Satisfaction variable – Social 53

Satisfaction dimension

4.2.2.5 Reliability statistics of Job Satisfaction variable – 54

Psychological Satisfaction dimension

4.2.2.6 Reliability statistics for items of study variable – 54

Organizational Commitment

4.2.2.7 Reliability statistics Organizational Commitment variable – 55

Continuance Commitment dimension

4.2.2.8 Reliability statistics Organizational Commitment variable – 55

Affective Commitment dimension
4.2.2.9 Reliability statistics Organizational Commitment variable – 56
Normative Commitment dimension

4.3.3.1 Value of Items – Job Satisfaction 57

4.3.3.2 Value of Items – Organizations Commitment 58

4.3.4.1 Descriptive statistics results for study dimensions - Job 58

Satisfaction

4.3.4.2 Descriptive statistics results for study dimension - 59

Organizational Commitment

4.4.4.1 Results of Correlations (r) for study dimensions – Job 61

Satisfaction

4.4.4.2 Results of Correlations (r) for study dimensions – 62

Organizational Commitment

4.5.5.1 Economic Satisfaction dimension Mean Rank – Age 63

4.5.5.2 Kruskal Wallis Test Statistics on Economic Satisfaction 64

dimension – Age

4.5.6.1 Security Satisfaction dimension Mean Rank – Age 65

4.5.6.2 Kruskal Wallis Test Statistics on Security Satisfaction 65

dimension – Age

4.5.7.1 Social Satisfaction dimension Mean Rank – Age 66

4.5.7.2 Kruskal Wallis Test Statistics on Social Satisfaction dimension 66

– Age

4.5.8.1 Psychological Satisfaction dimension Mean Rank – Age 67

4.5.8.2 Kruskal Wallis Test Statistics on Psychological Satisfaction 67

dimension – Age

4.5.9.1 Continuance Commitment dimension Mean Rank – Age 68

4.5.9.2 Kruskal Wallis Test Statistics for Continuance Commitment 68

dimension – Age

4.5.10.1 Affective Commitment dimension Mean Rank – Age 69

4.5.10.2 Kruskal Wallis Test Statistics for Affective Commitment 70

dimension – Age
4.5.11.1 Normative Commitment dimension Mean Rank – Age 71

4.5.11.2 Kruskal Wallis Test Statistics for Normative Commitment 71

dimension – Age

4.6.1.1 Economic Satisfaction dimension Mean Rank – Experience 72

4.6.1.2 Kruskal Wallis Test Statistics for Economic Satisfaction 72

dimension – Experience

4.6.2.1 Security Satisfaction dimension Mean Rank – Experience 73

4.6.2.2 Kruskal Wallis Test Statistics Security Satisfaction dimension 73

– Experience

4.6.3.1 Social Satisfaction dimension Mean Rank – Experience 74

4.6.3.2 Kruskal Wallis Test Statistics for Social Satisfaction 75

dimension – Experience

4.6.4.1 Psychological Satisfaction dimension Mean Rank – Experience 76

4.6.4.2 Kruskal Wallis Test Statistics for Psychological Satisfaction 76

dimension – Experience

4.6.5.1 Continuance Commitment dimension Mean Rank – Experience 77

4.6.5.2 Kruskal Wallis Test Statistics for Continuance Commitment 77

dimension – Experience

4.6.6.1 Affective Commitment dimension Mean Rank – Experience 78

4.6.6.2 Kruskal Wallis Test Statistics for Affective Commitment 78

dimension – Experience

4.6.7.1 Normative Commitment dimension Mean Rank – Experience 79

4.6.7.2 Kruskal Wallis Test Statistics for Normative Commitment 80

dimension – Experience

4.7.1.1 Spearman’s Correlation between Job Satisfaction and 82

Organizational Commitment
 (ix)
LIST OF FIGURE

Figure Page
Title
Number number

2.2.1.1 Maslow Hierarchy of Needs 13

2.2.1.2 Job Characteristics Model 14

2.2.2.1 Steers’ Model; Advances in Environmental Biology, The 17

Efficiency of Allen and Meyer’s Model of Organizational
Commitment and Its Leading Role in Organizations Compared
to Other Models

2.2.2.3 Mathieu and Zajac’s model; Advances in Environmental 18

Biology, The Efficiency of Allen and Meyer’s Model of
Organizational Commitment and Its Leading Role in
Organizations Compared to Other Models

2.2.2.4 Meyer and Allen Tri Dimensional Model 19

2.3.1.2 Adam’s Equity Theory 20

2.3.1.4 Motivator-Hygiene Theory 21

2.3.2.3 Currivan Causal Model 24

3.3 Types of Research Design 34

3.4 Types of Sampling 36

4.4.2 Correlation Scatter Diagram Source 61

4.7 Study Dimension Job Satisfaction and Organizational 81

Commitment
 (x)
LIST OF CHARTS

Chart Title Page

Number Number

4.1.1 Profile of Respondents by Gender 42

4.1.2 Profile of Respondents by Age 43

4.1.3 Profile of Respondents by Educational Qualification 44

4.1.4 Profile of Respondents by Marital Status 45

4.1.5 Profile of Respondents by Location 46

4.1.6 Profile of Respondents by Division 47

4.1.7 Profile of Respondents by Department 48

4.1.8 Profile of Respondents by Managerial Level 49

4.1.9 Profile of Respondents by Work Experience 50

4.7.1.1 Spearman’s Correlation between Job Satisfaction and 82

Organizational Commitment
 (xi)
LIST OF SYMBOLS

Cronbach’s alpha α
Mean x̄
Standard deviation σ
Correlation r

Chi-square ࢄ૛

Asymp. Sig p