I.

INTRODUCTION

Background of the study

A school canteen is a space where students and faculty staff can purchase food to satisfy their hunger.

It offers nutritious and affordable meals and snacks that appeal to students' taste buds and encourage them

to eat healthily. Canteens also serve as learning opportunities for students to practice skills in home

economics, food preparation, and nutrition education.

This study aims to examine the perceptions of the students of Natonin Stand Alone Senior High School

regarding the management of the school canteen, whether private individuals or school personnel operate

it.

According to some global-related studies, most of the school councils make the financial decisions of

everyday life in the school as used by the employees and students; in addition, the governing council might

have the authority to manage and engage canteen services to empower and raise their funds. The school

counselor on the product instructed the canteen manager to call it a unique fundraising event that should be

included in order for them to increase profit. However, some of the students and parents demand higher

food prices.

According to Bartlby Research (2014), more than the prices are needed to sell the products. The

findings of this study can help the school to improve the canteen operations and enhance customer

satisfaction of the students and teachers.

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Conceptual Framework

PROCESS OUTPUT
INPUT Satisfaction level of the
Survey questionnaires
Satisfaction of the students students
Collecting Data
Students' expectations Factors that affect the
Analyzing using statistical satisfaction of the students
Perception on those who techniques
manage Expectations of the students

Figure 1: Paradigm of the study

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Statement of the Problem

In this study, the researchers aim to know:

1. Is a private individual better in managing the school canteen than school personnels?

2. What is the level of satisfaction of the students toward the school canteen?

3. What are the factors that affect the satisfaction of the students in the management of the school

canteen?

4. What are the students' expectations about the management of the school canteen?

Significance of the study

This study's results benefit students, teachers, school administrators, future researchers, and other

interested individuals.

Students:

The study's findings directly benefit students by fostering improvements in the quality of foods and

services within the school canteen. This enhances students' overall well-being and satisfaction, positively

impacting their daily experiences at school. The emphasis on healthier eating choices contributes to the

students' physical health and sets the groundwork for lifelong habits. Additionally, the creation of a

comfortable and inclusive space improves the overall school environment, positively influencing students'

social and emotional well-being.

Teachers:

Teachers stand to gain from this research as it provides valuable insights into students' perceptions

of the canteen's operation. With a better understanding of student needs and preferences, educators can

align their strategies to create a more supportive and conducive learning environment. This knowledge

allows teachers to engage with students more effectively and contributes to a positive school culture.

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School Administrator:

For school administrators, the study offers crucial guidance for making well-informed decisions

related to the canteen's operation. The potential improvements in food quality and services, coupled with

the promotion of healthier eating choices, contribute to a positive image for the school. The findings

empower administrators to implement changes that enhance the overall school experience and satisfaction

of both students and staff.

Future Researchers:

Future researchers benefit from this study by having a foundational understanding of how students

perceive and interact with their school's canteen. This provides a platform for further investigation and

exploration into related areas. Researchers can build upon these findings to delve deeper into the dynamics

of student well-being, satisfaction, and the impact of environmental factors on academic performance.

Other Interested Individuals:

Individuals outside the immediate educational context can gain insights into the importance of

canteen operations in a school setting. Understanding the study's findings allows interested parties to

appreciate the interconnectedness of factors influencing student well-being and academic performance.

This knowledge may be valuable for parents, policymakers, and community members who seek to

contribute positively to the educational experiences of students.

This research is instrumental in creating a nurturing and conducive learning environment. By

exploring how students perceived the canteen's operation, this study can guide administrators and

educators in making well-informed decisions. These insights can lead to improvements in the quality of

foods and services, encourage healthier eating choices, and contribute to the creation of an inclusive and

comfortable space. The study's findings are pivotal in enhancing students' well-being and satisfaction,

positively impacting their educational experience and academic performance

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Scope and Delimitation

The primary purpose of this study is to know about the students' perception of the management of a

school canteen. This study was conducted at Natonin Stand Alone Senior High School for the 2023-2024

school year. The researchers limited the study to 20 respondents, eight males and 12 females, who

enrolled at Natonin Stand Alone Senior High School and were selected from three strands.

Definition of Terms

Bias-refers to the inclination or prejudice towards a particular perspective, opinion, or group.

Correlational Method-is a research technique used to examine the relationship between two or more

variables without manipulating them.

Descriptive research is a type of research design that describes and documents the characteristics,

behaviors, phenomena, or groups.

Fundraising- is gathering financial contributions or donations from individuals, organizations, or

communities to support a specific cause or project.

Likert scale - is a rating scale used to measure opinions, attitudes, or behaviors. It consists of a statement

or a question, followed by a series of five or seven answer statements.

Management refers to planning, organizing, and controlling resources to achieve specific goals and

objectives within an organization.

Satisfaction-fulfillment of one's wishes, expectations, or needs.

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SERQUAL- is a measurement tool used to assess service quality based on customer expectations and

perceptions.

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 II. REVIEW OF RELATED LITERATURE

A study by Lobron De Guzman and Malinao (2023) investigated the relationship between the

management of school canteens and student satisfaction with food services in Pantukan, Davao De Oro,

Philippines. They utilized Pearson correlation to analyze data and discovered a significant positive

association between these two variables. Additionally, the researchers identified staffing, food services,

facilities, and financial stability as indicators of effective school canteen management.

A study conducted by De Jesus and Torres (2021) examined the management of canteens and vendors

on a state university campus in Palayan City, Philippines. They utilized descriptive methods to profile the

canteen and vendors and assessed their compliance with health and safety standards. The researchers

also evaluated the satisfaction level of students and employees with the canteen and vendor service.

Tumpang (2020) conducted a study on the effect of school canteen services on students' academic

performance in Mountain Province General Comprehensive High School (MPGCHS), Philippines. He used

a correlational method to gather data from 150 students and ten teachers. He showed that the school

canteen services positively affected students' academic performance, as measured by their grades and

attendance. He also demonstrated that there was a significant relationship between the school canteen

services and the academic performance of students.

In a research paper by Almazan and Pascual (2019), the quality of canteen services and student

satisfaction was investigated in a state university in the Philippines. The researchers employed the

SERVQUAL model to gauge service quality dimensions and discovered a discrepancy between the

canteen's expected and perceived service quality. Notably, the study found that student satisfaction was

influenced by tangibility, reliability, responsiveness, assurance, and empathy.

Balangcod (2019) examined the knowledge, attitude, and practices of school canteen personnel on food

safety in Mountain Province. They used a questionnaire to collect data from 30 school canteen personnel

from 10 public secondary schools. They also showed a significant relationship between knowledge and

attitudes and between attitudes and practices.

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 Pascua (2019) conducted a study on the satisfaction and loyalty of students towards the school canteen

services in Mountain Province State Polytechnique College (MPSPC), Philippines. He used the SEVQUAL

model to measure the service quality dimensions and the customer satisfaction index to measure customer

satisfaction and loyalty. Pascua surveyed 384 students from different academic programs. He discovered

that the students were satisfied with the school canteen's service quality, especially on tangibility and

assurance aspects. He also found that the students were loyal to the school canteen and willing to

recommend it to others.

Bantasan and Dacanay (2018) studied schools' management practices and problems in Mountain

Province, Philippines. They used a descriptive survey to gather data from 12 school canteens and 240

students. They discovered that the school canteens were well-managed in planning, organizing, staffing,

directing, and controlling. However, they also encountered problems such as needing more space,

equipment, personnel, budget, and training.

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 III. METHODOLOGY

RESEARCH DESIGN

The researchers utilized the descriptive method using quantitative approaches to gather information

about the school canteen management. Quantitative methods such as surveys or questionnaires were used

to gather numerical data on students' satisfaction levels, preferences, and overall perception of the school

canteen.

RESEARCH LOCALE

In this study, researchers conducted interviews with students from Natonin Stand Alone Senior High

School to gather their opinions and perceptions regarding the management of the school canteen. This

research focused on food quality, variety, pricing, cleanliness, and overall satisfaction with the canteen

services.

RESEARCH RESPONDENTS

Respondents Gender

F M Total

ABM 11 6 1 7

GAS 11 3 3

HUMSS 11 A 3 2 5

HUMSS 11 B 3 2 5

TOTAL 12 8 20

Table 1

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RESEARCH INSTRUMENT

The research aims to explore student perception regarding the management of the school canteen.

The survey instruments various dimensions, including demographic details such as age, grade, gender, and

frequency of canteen usage. The participant is asked to rate their overall satisfaction, food quality, hygiene,

variety of options, pricing, waiting time, staff friendliness, and the ambiance and seating arrangements. The

quantitative data was collected, with respondents providing a reason for rating and sharing specific

preferences and concerns. The study also includes per section of NSASHS soliciting suggestions, and the

test conducted refined the questionaries based on participants' feedback, ensuring students with school

canteen management.

RESEARCH PROCEDURE

In this study, the researcher asked permission from fellow students to conduct a survey inside the

school premises. As soon as the approval was received, the researcher immediately headed to the

classroom, where they conducted their survey and designed their questionnaire to gather essential

information about practical research—student perception in managing a school canteen. The researcher

tabulated the data gathered and treated them with appropriate statistics.

STATISTICAL TREATMENT

The researchers used percentages to determine who is better at managing a school canteen if the

school canteen benefits the students if the school canteen needs improvement, and if the students are loyal

to the school canteen. The researchers also used the Likert scale to determine the satisfaction level of the

students.

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 IV. RESULTS AND DISCUSSION

PRESENTATION, ANALYSIS AND INTERPRETATION OF DATA

Private Individual 6 30%

School personnel 14 70%

Table 2.

According to the respondents, this table shows that school personnel are better at managing a

school canteen than private individuals.

Does the school canteen benefit you as a student?

YES 19 95%

NO 1 5%

Table 3.

Table 3 shows that most of the students know that having a school canteen can be a benefit to

them.

Does the school canteen need more improvement?

YES 20 100%

NO 0 0

Table 4.

Table 4 shows that the school canteen of Natonin Stand Alone Senior High School needs more

improvement.

Are you loyal to your school canteen?

YES 14 70%

NO 6 30%

Table 5.

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 Table 5 shows that most of the students are loyal to their school canteen even if the elementary

school canteen is also near the school.

Does the school canteen meet your

expectations?

YES 10 50% Good food quality 5 25%

Near the campus 2 10%

Affordable prices 3 15%

NO 10 50% Limited food 5 25%

More improvement 5 25%

Table 6.

This table shows if the school canteen meets the expectations of the respondents. 50% of the

responders said yes because of the food quality, the school canteen is near the school and the prices of the

products are affordable. 50% of the students also said no because the products are limited and its open

only during recess time.

LEVEL OF SATISFACTION OF THE STUDENTS

1.) How satisfied are you with the quality of service in the school canteen?

Sentimental Level Numerical Value Responses Total

Not satisfied 1 2 2

Less satisfied 2 2 4

Neutral 3 8 24

Satisfied 4 7 28

Very Satisfied 5 1 5

TOTAL 63/20= 3.15

Table 7.

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 Table 7 shows that the quality of service in the school canteen is neutral, which means that the

respondents are satisfied with the quality of service in the school canteen but need improvement.

2.) How satisfied are you with the prices of the food items in the school canteen?

Sentimental Level Numerical Value Responses Total

Not satisfied 1 0 0

Less satisfied 2 4 8

Neutral 3 11 33

Satisfied 4 5 20

Very Satisfied 5 4 20

TOTAL 81/20= 4.05

Table 8.

Table 8 shows that the respondents are satisfied with the prices of the products in the school

canteen.

3.) How satisfied are you with the variety of food choices available in the school canteen?

Sentimental Level Numerical Value Responses Total

Not satisfied 1 0 0

Less satisfied 2 2 4

Neutral 3 12 36

Satisfied 4 5 20

Very satisfied 5 1 5

TOTAL 65/20= 3.25

Table 9.

Table 9 shows that the students are satisfied with the variety of food or snacks in the school canteen

but needs improvement like adding more products or serving different products every week.

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 4.) How satisfied are you with the quality of food served in the school canteen?

Sentimental Level Numerical Value Responses Total

Not Satisfied 1 1 1

Less Satisfied 2 5 10

Neutral 3 5 15

Satisfied 4 8 32

Very Satisfied 5 1 5

TOTAL 63/20= 3.15

Table 10.

This table shows that the students are satisfied with the quality of food that was served in the

canteen but based on the data collected, .

5.) How satisfied are you with the cleanliness and hygiene of the school canteen?

Sentimental Level Numerical Value Responses Total

Not Satisfied 1 0 0

Less Satisfied 2 5 10

Neutral 3 7 21

Satisfied 4 5 20

Very Satisfied 5 3 15

TOTAL 66/20= 3.3

Table 11.
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 This table shows that the students are satisfied with the cleanliness and hygiene of the school

canteen. According to the data gathered the school canteen needs to be more clean and hygienic.

6.) How satisfied are you with the nutritional value of the foods served in the school canteen?

Sentimental Level Numerical Value Responses Total

Not satisfied 1 0 0

Less satisfied 2 6 12

Neutral 3 8 24

Satisfied 4 5 20

Very Satisfied 5 1 5

TOTAL 61/20= 3.05

Table 12.

This table shows that the students are satisfied with the nutritional value of foods served in the

school canteen but according to the students, there are some products that are not healthy and nutritious.

7.) How satisfied are you with the availability and accessibility of the school canteen during school

hours?

Sentimental Level Numerical Value Responses Total

Not Satisfied 1 1 1

Less Satisfied 2 3 6

Neutral 3 11 33

Satisfied 4 5 20

Very Satisfied 5 0 0

TOTAL 60/20= 3

Table 13. 15
 This table shows that the students are satisfied with the availability and accessibility of the school

canteen but according to the data that the researchers gathered, the students want that the school canteen

should be more available and accessible.

3.15 + 4.05 +3.25 +3.15 +3.3 +3.05+3

TOTAL= 22.95/7= 3.27

Table 14.

This table shows that the school canteen meets the students' satisfaction, but the school canteen

needs to improve.

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 V. CONCLUSION AND RECOMMENDATIONS

CONCLUSION

The research found that the students often evaluated the school canteen management positively,

especially regarding food quality and service. However, the paper also identified some areas that needed

improvement, such as various food choices, prices, and facilities. The paper also found a significant

relationship between school canteen management and customer satisfaction, which implied that the better

the management, the higher the satisfaction.

The research concluded that school canteen management was essential to students’ well-being and

learning outcomes.

RECOMMENDATION
The following recommendations are created based on the findings and conclusions of this study in
benefit:

To the Students:

 The students should be aware of the guidelines on healthy food and beverage choices in schools

and choose the nutritious and affordable options in the school canteen.

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  The students should provide honest and constructive feedback to the school canteen management

and staff on the quality and quantity of food served in the canteen.

 The students should consider if there are available school personnel to manage the school canteen

before suggesting that the school canteen must be open in duration of school hours.

To the School Personnel:

 The school personnel should offer more variety and options of nutritious and affordable food and

drinks served in the canteen.

 The school personnel should provide adequate and comfortable facilities for the convenience of the

students in the canteen.

 The school personnel should the school personnel or staff should collaborate with the school

canteen management in conducting regular surveys and feedback mechanisms to measure the

customer satisfaction of the students and other stakeholders and ensure that the food served was

nutritious, safe, affordable, and appealing

The research recommended that the school personnel or staff should collaborate with the school

canteen management in conducting regular surveys and feedback mechanisms to measure the

customer satisfaction of the students and other stakeholders and ensure that the food served was

nutritious, safe, affordable, and appealing. The research also suggested that the school canteen

should provide adequate and comfortable facilities for the convenience of the students. The

research also proposed that further studies should be conducted to explore other factors that affect

the students’ perception and satisfaction of the school canteen, such as the menu, the variety, the

portion, and the feedback mechanism.

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 VI. REFERENCES

Lobron, F. J. M., De Guzman, A. M. C., & Malinao, K. D. A. (2023). School canteen management and food

services satisfaction among the students in PantukanGlobal Scientific Journal, 11(6).

De Jesus, S. B., & Torres, M. D. (2021). Management of canteens and vendors on a state university

campus in Palayan City, PhilippinesJournal of Campus Life, 4(2), 45-60

Tumpang, A. (2020). Effect of school canteen services on the academic performance of students in

Mountain Province General Comprehensive High School (MPGCHS), PhilippinesJournal of Educational

Research and Practice, 10(3), 200-215

Almazan, J. P., & Pascual, M. R. (2019). The quality of canteen services and student satisfaction in a state

university in the PhilippinesJournal of Campus Services, 7(1), 30-45

Balangcod, T. D. (2019). Knowledge, attitude, and practices of school canteen personnel on food safety in

Mountain ProvinceJournal of Food Safety and Hygiene, 5(2), 80-95

Pascua, J. (2019). Satisfaction and loyalty of students towards the school canteen services in Mountain

Province State Polytechnique College (MPSPC), PhilippinesJournal of Campus Services, 8(1), 70-85

Bantasan, M. A., & Dacanay, S. J. III. (2018). Management practices and problems of schools in Mountain

Province, PhilippinesJournal of Educational Administration and Policy, 6(1), 10-25

Bartleby Research. (2014). More than the prices are needed to sell the products: Improving school canteen

operations and enhancing customer satisfaction.