Republic of the Philippines

Department of Education
Region VII, Central Visayas
DIVISION OF LAPU-LAPU CITY
District II
PUNTA ENGAÑO HIGH SCHOOL
___________________________________________________________________________________________________________

SEMI- DETAILED LESSON PLAN

APRIL 01, 2024 Learning Area: Quarter: Grade 8

TLE- Front Office Service FOURTH
QUARTER
1. Objectives
Knowledge - Identify and familiarize common tools used in front office operations.
Skills - Demonstrate basic knowledge and proper use of front office tools
Attitudes Appreciate the importance of Identifying and familiarizing common tools used in front office
operations.
Values Value the importance of tools in front office service
2. Content/Topic Familiarizing Tools in Front Office Service
3. Learning Resources/ Materials/ A. Resources
Equipment K to 12 Basic Education Curriculum Technology and Livelihood Education
Learning Module
Page:
B. Materials
LED projector/LED TV/ traditional visual aids
PowerPoint presentation
Laptop
Picture
4. Procedures
4.1 Introductory Activity A. Preliminary Activities
B. Opening Prayer
C. Classroom Management
D. Checking of attendance
E. Presentation of classroom guidelines and safety protocols.
F. REVIEWING PREVIOUS LESSON OR PRESENTING THE NEW
LESSON

Activity 1: PASS THE BALL

Get a ball. Give it to the student who was sitting in the front. The students will
sing a song while passing the ball continuously until the song ends. The
student who got the ball when the music ended will be given a task to answer
the question.
Guide question:
 Recall the last topic that we had discussed.
4.2 Activity Introduction (10 minutes):

1. Begin the lesson by discussing the significance of front office service in the hospitality industry.
2. Explain that front office tools play a crucial role in ensuring efficient operations and providing excellent customer
service.
3. Emphasize the importance of familiarizing oneself with these tools to perform front-office tasks effectively.

4.3 Analysis Guide Questions:

What are the key features and functions of each front office tool, and how do they support
specific tasks or responsibilities?
How does familiarity with front office tools contribute to efficient and effective front office
operations??
4.4 Abstraction
Discussion (15 minutes):

1. Facilitate a class discussion on the importance of tools in front office

service.
2. Ask students to share their understanding of the tools used in front office
operations.
3. Write their responses on the board and discuss the functions and roles of
these tools.
4. Highlight how these tools contribute to smooth operations, guest
satisfaction, and effective communication.

4.5 Application Hands-on Activity (20 minutes):

1. Divide the class into small groups.

2. Assign each group a specific front office tool.
3. Instruct the groups to create a short presentation or demonstration showcasing the
assigned tool's functions, features, and proper use.
4. Provide time for the groups to prepare their presentations or demonstrations.
5. Have each group present their findings to the class and facilitate a discussion on the
importance and practical application of each tool.
Conclusion (10 minutes):

1. Summarize the key points discussed in the lesson, including the importance of
familiarizing oneself with front office tools and their functions.
2. Emphasize the role of these tools in ensuring efficient operations and providing
excellent customer service.
3. Encourage students to continue exploring and deepening their knowledge of front
office tools.
5. Assessment Test/ EVALUATION - Evaluate students' understanding of front office tools through class participation, completion of
the tool familiarization activity, and presentation or demonstration performance.
- Assess students' ability to identify and explain the functions and proper use of front office
tools.
- Review students' presentations or demonstrations to assess their comprehension and
application of the lesson content.
6. Assignment Make a reflection about our activities today.

Prepared by:

Prepared by: Checked and Reviewed by: Noted by:

AIZA C. AUGUSTO LEAH T. PATALINGJUG JEFFREY B. CABIGAS
TLE Teacher 1 Master Teacher 1 School Head
 Republic of the Philippines
Department of Education
Region VII, Central Visayas
DIVISION OF LAPU-LAPU CITY
District II
PUNTA ENGAÑO HIGH SCHOOL
___________________________________________________________________________________________________________

SEMI- DETAILED LESSON PLAN

APRIL 02, 2024 Learning Area: Quarter: Grade 8

TLE- Front Office Service FOURTH
QUARTER
1. Objectives
Knowledge Identify and familiarize common tools used in front office operations.
Skills Demonstrate basic knowledge and proper use of front office tools
Attitudes Appreciate the importance of Identifying and familiarizing common tools used in front office
operations.
Values Value the importance of tools in front office service
2. Content/Topic Familiarizing Tools in Front Office Service Continuation)(
3. Learning Resources/ Materials/ C. Resources
Equipment K to 12 Basic Education Curriculum Technology and Livelihood Education
Learning Module
Page:
D. Materials
LED projector/LED TV/ traditional visual aids
PowerPoint presentation
Laptop
Picture
4. Procedures
4.1 Introductory Activity G. Preliminary Activities
H. Opening Prayer
I. Classroom Management
J. Checking of attendance
K. Presentation of classroom guidelines and safety protocols.
L. REVIEWING PREVIOUS LESSON OR PRESENTING THE NEW
LESSON

Activity 1: PASS THE BALL

Get a ball. Give it to the student who was sitting in the front. The students will
sing a song while passing the ball continuously until the song ends. The
student who got the ball when the music ended will be given a task to answer
the question.
Guide question:
 Recall the last topic that we had discussed.
4.2 Activity Introduction (10 minutes):

1. Tool Familiarization Activity (20 minutes):

1. Provide each student with a handout or worksheet that lists various front office tools.
2. Instruct students to research and familiarize themselves with the functions and proper use of each tool.
3. Encourage students to take notes and gather information from reliable sources.
4. Allow time for students to complete the activity individually or in pairs.
5. Facilitate a class discussion to share their findings and address any questions or misconceptions.
4.3 Analysis Guide Questions:
What are the key features and functions of each front office tool, and how do they support
specific tasks or responsibilities?
 How does familiarity with front office tools contribute to efficient and effective front office
operations?
4.4 Abstraction
Discussion (15 minutes):

1. Facilitate a class discussion on the importance of tools in front office

service.
2. Ask students to share their understanding of the tools used in front office
operations.
3. Write their responses on the board and discuss the functions and roles of
these tools.
4. Highlight how these tools contribute to smooth operations, guest
satisfaction, and effective communication.

Visual Presentation and Demonstration (20 minutes):

1. Use a LAPTOP and TV to display a visual presentation showcasing images

and descriptions of different front office tools.
2. Explain the purpose and function of each tool as you display the images.
3. Demonstrate the basic operation or use of selected tools, such as the
reservation system, key card machine, or telephone.
4. Allow students to ask questions and provide additional examples of tools
they may be familiar with.
4.5 Application Hands-on Activity (20 minutes):

1. Divide the class into small groups.

2. Assign each group a specific front office tool.
3. Instruct the groups to create a short presentation or demonstration showcasing the
assigned tool's functions, features, and proper use.
4. Provide time for the groups to prepare their presentations or demonstrations.
5. Have each group present their findings to the class and facilitate a discussion on the
importance and practical application of each tool.
Conclusion (10 minutes):

1. Summarize the key points discussed in the lesson, including the importance of
familiarizing oneself with front office tools and their functions.
2. Emphasize the role of these tools in ensuring efficient operations and providing
excellent customer service.
3. Encourage students to continue exploring and deepening their knowledge of front
office tools.
5. Assessment Test/ EVALUATION - Evaluate students' understanding of front office tools through class participation, completion of
the tool familiarization activity, and presentation or demonstration performance.
- Assess students' ability to identify and explain the functions and proper use of front office
tools.
- Review students' presentations or demonstrations to assess their comprehension and
application of the lesson content.
6. Assignment Make a reflection about our activities today.

Prepared by:
Prepared by: Checked and Reviewed by: Noted by:
AIZA C. AUGUSTO LEAH T. PATALINGJUG JEFFREY B. CABIGAS
TLE Teacher 1 Master Teacher 1 School Head