Working with individuals

1. Intercountry adoption may be considered as an alternative

means of child care for children who cannot be adopted within the
country. Which of the following laws provides for the inter-country
adoption of Filipino children?*
Republic Act 7658
Republic Act No. 8043
Presidential Decree No. 603
Republic Act 7610

2. What is the nucleus of the basic principles in casework?*

Belief in the inherent worth and dignity of the individual
Acceptance
Non-judgmental attitude
Client self-determination

3. The process by which potential clients attain client status is

known as*
assessment
intake
referral
admission

4. Casework practice utilizes*

Rankian principles
Classical Freudian theory
an eclectic orientation
ecological systems model

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5. What principle is applicable when a worker treats the client as

he is, with dignity and respect regardless of his behavior, ethnic
background, appearance or circumstances?*
Acceptance
Self-determination
Individualization
Non-judgmental attitude

6. What phase in the problem-solving process is referred to when a

worker comes up with his professional opinion and understanding of
the client's situation?*
Evaluation
Engagement
Assessment
Treatment planning

7. Carefully designed evaluation of casework interventions need to

be done to show conclusively that social work intervention has made
a significant difference to the person served, when a treatment group
and controlled group are compared. There is a dearth of such
materials or documentation and it remains an issue in casework
practice. This entails doing*
an evaluation
a research
case studies
a survey

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8. What is referred to as "conversation in a professional context"?*

Dialogue
Interviewing
Meeting
Communication

9. The worker's purposeful use of relationship calls for a high

degree of*
authority
knowledge and skills
power
self-awareness

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10. This is a basic concept relevant to casework and refers to a

pattern of behavior and attitude which one assumes in a specific
situation in his relationship with others. This term refers to*
role ambiguity
social role
role set
role enactment
11. Which of the following is NOT a core condition of the helping
relationship?*
Genuineness
Positive regard
Expertness
Empathy

12. The worker's ability to be tuned in to the non-spoken feelings

and concerns of the client in the beginning phase of work contributes
to the development of a positive working relationship. What important
skill is referred to?*
Relating skill
Interactive skill
Clarifying skill
Empathic skill

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13. A caseworker performs a variety of roles. Which role is

applicable when the worker serves as an intermediary and connects
clients with resources?*
Case manager
Advocate
Mediator
Broker

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14. Which of the following facilities provides crisis intervention

services to all types of clients?*
Evacuation Center
A Home for Single Mothers
Philippine Mental Health Association
Ugnayan Center

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15. Which of the following interviewing techniques is most

appropriate when eliciting information from a pre-school child?*
Use of “why" questions
Use of play activities
Use of questions answerable by yes or no
Observation

16. Social casework draws its knowledge base from various

disciplines. Which of the following disciplines greatly influenced the
early practice of casework?*
Anthropology
Economics and sociology
Psychology and psychiatry
Political science

17. What is the medium that acts to sustain the problem-solving

process in casework?*
Relationship
Interaction
Intervention
Communication

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18. Casework procedures are used to bring about change in the

client's*
outlook in life
social behavior
attitudes and beliefs
social functioning

19. This process involves a scientific approach in dealing with a

problem characterized by a systematic process through a progressive
transaction between the helper and the client. What is this process
called?*
Problem-solving process
Helping process
Casework process
Scientific helping process

20. Which of the following interventions emphasizes the importance

of providing a focused and time-limited intervention to the person
who is unable to function because of a personal crisis?*
Task-centered casework
Client-centered counseling
Family therapy
Crisis intervention

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21. The intake phase occurs*

upon referral to the agency
during the first face-to-face meeting between worker and client
upon admission
with the first telephone contact

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22. The use of active listening in casework is exhibited by a range

of verbal and non-verbal means to indicate that the worker is
listening carefully and thoughtfully to what the client is saying. Which
of the following-does NOT involve active listening?*
Waiting in silence
Repeating a phrase
Asking short questions
Giving advice

23. Most fears are learned through experiences, and conditioned

fear is the model of many kinds of*
stress
crisis
anxiety
phobia

24. Leading questions are those that*

give the client an opportunity to say whatever he thinks is important
ask too many questions
directly or indirectly push or pull a client toward a certain response
Limit how the client can respond

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25. The ultimate value of social work rests upon a conviction that it
is good and desirable for man*
to fulfill his potential, and to realize himself
to mobilize his resources
to contribute to his own well-being
to take advantage of opportunities
26. As used in interviewing, the skill in active listening includes all
of the following EXCEPT one. Which one is NOT considered a skill in
active listening?*
Listening with eyes to body language
Complete Listening
Listening with the third ear
Listening with ears

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27. As a social worker to whom are you NOT accountable?*

To your friend
To your client
Social work profession
To your agency

28. Which interviewing technique is applied when a worker remarks

"What would you like us to do?"*
Use of paraphrase
Use of probes
Use of open-ended question
Use of closed-ended question

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29. This theory offers the social worker a wholistic conceptual

framework about the nature of the person-environment
interrelatedness and the person-situation transactions. What is this
theory?*
Personality theory
Learning theory
Systems theory
Communication theory

30. Which of the following agencies was created by virtue of

Republic Act No. 8043?*
Board for Social Workers
The Council for the Welfare of Children
The Inter country Adoption Board
Dangerous Drug Board
31. Who is credited for identifying the basic principles of casework
relationship?*
Felix Biestek
Murray Ross
Arthur Dunham
Gordon Hamilton

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32. A caseworker is not concerned with helping a*

neighborhood association
disabled wife
child needing foster care
troubled adolescent

33. The process of counseling entails a series of steps that involves

interaction between the counselor and the client. The letters in the
acronym GATHER refers to these steps. What does letter G in the
acronym stands for?*
Greet
Grant
Gather
Gesture

34. What intervention refers to a face-to-face communication which

occurs between a client and a helping person, takes place in a
professional setting, and is initiated and maintained as a means of
facilitating changes in the behavior of a client?*
Counseling
Crisis intervention
Reality therapy
Family therapy

35. The problem-solving process in casework practice is based on a

belief in*
the right of minorities
equality of opportunities
the growth potential for all human beings
society's responsibility to provide the needed resources

36. In casework, the term client refers to*

individual/s
community/s
group/s
organization/s

37. He developed humanistic psychology which opposes the

pessimism in the psychoanalytic view of humans. He believes that a
person has the healthy, creative growth and is a dynamic creature
which is feeling, thinking, changing and developing every day. What is
the name of this person?*
Carl Jung
Eric Berne
Kurt Lewin
Carl Rogers

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38. Who is acknowledged for identifying the four major casework

techniques of environmental manipulation, psychological support,
clarification and insight development?*
Helen Harris Perlman
Felix Biestek
Florence Hollis
Mary Richmond

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39. What role does the worker assume when he provides continuity
of service to clients through the process of linking them to
appropriate services and coordinating the utilization of these
services?*
Mediator
Counselor
Broker
Case manager

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40. When a worker gives the client the opportunity to determine

what his needs are and how they should be met, does not decide for
him, but guides him to be able to look at his problem objectively,
understand the choices or alternatives open to him and their
implications and consequences, the worker is applying the principle
of*
self-determination
self-awareness
positive regard
participation

41. Who underscored that "Casework has always been a psycho-

social treatment method"?*
Helen Harris Perlman
Gordon Hamilton
Florence Hollis
Ruth Smalley

42. When a worker allows the client to express his feelings freely
and the worker listens attentively, neither condemning nor
discouraging the expression of feelings, what principle is operative?*
Purposeful expression of feelings
Acceptance
Individualization
Non-judgmental attitude

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43. During counseling sessions the worker will use mostly*

closed-ended questions
leading questions
stacking questions
open-ended questions

44. What essential skill involving relationship entails being able to

put oneself in another's shoes and trying to view the world through
the other person's eyes?*
Relating skill
Elaborating skill
Empathic skill
Climate-setting skill

45. The theoretical framework or conceptual base of social

casework is*
eclectic
centered on psychoanalytic theories
anchored on general systems theory
focused on the ecological systems theory

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46. When the worker is able to see the expressed idea and attitude
from the client's point of view, to sense how it feels to him, to
achieve his frame of reference in regard to the thing he is talking
about, the worker is applying the core condition in the helping
process referred to as*
empathy
warmth
genuineness
positive regard

47. What kind of data is important for the diagnosis and treatment
of a particular case?*
Subjective data
Secondary data
Factual data
Accurate and relevant data

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48. The term social functioning is very compatible with*

the learning theory
the small group theory
the communication theory
the role theory

49. Assessment refers to the intellectual data of interpretation and

drawing inferences from the data, directed towards understanding
the client's problem or situation. A social worker's assessment is
focused on the*
person and other systems
person-in-the environment
person and his social conditions
person and environment

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50. The structure for operationalizing the face-to-face interaction
between the worker and client in the helping process is known as*
interviewing
observation
home visitation
communication

51. A man comes in to see a social worker and tells her that, after
years of substance use, “he has had enough” and gave up using
methamphetamine and heroin two days ago. He appears anxious and
agitated and reports vomiting, as well as being unable to sleep. In
order to meet his immediate treatment needs, the social worker
should: *
Work with him to identify a long-term treatment program
Arrange for him to see a physician to address physical concerns
Complete a biopsychosocial–spiritual–cultural assessment focusing on the reasons for the
substance use
Assist him to develop a relapse prevention plan

52. A client in a group process facilitated by a social worker has a

red face and appears visibly upset when he talks about his current
relationship with his family. When the social worker states that he
can see how the client is not happy about his current situation based
upon his physical symptoms, the client says, “Everything is fine.” The
client is MOST likely exhibiting: *
Symptomatology of a psychiatric diagnosis
Desire to please the social worker
Lack of congruence in communication
Denial of his underlying psychic conflict

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53. A client tells a social worker that she “feels like a failure”
because she cannot seem to meet the multiple daily demands of
working and parenting. The social worker states that “many people in
your situation experience the same feelings.” The technique used by
the social worker is known as: *
Reflecting
Validating
Clarifying
Paraphrasing
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54. Which of the following statements about social work interviews

is NOT true? *
They aim to serve the best interest of clients.
They can be informational, diagnostic, or therapeutic.
They are uniform in nature in order to collect consistent information on all clients.
They focus on collecting important information to be used in the problem-solving process.

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55. A client tells a social worker that he “can’t stand it anymore,”

but does not believe that he can make needed changes in his life. He
engages with the social worker in discussions about what his life
would be like without his problem behaviors. The client is MOST
likely at which stage of change? *
Preparation
Maintenance
Precontemplation
Contemplation

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56. The social worker ends a family session with, “During the last
hour, each of you has had a chance to discuss your frustrations with
one another and how sometimes your own actions have been
perceived by each other as hurtful, though they were not intended to
be so.” The social worker’s statement is MOST likely aimed at:*
Summarizing what occurred in the session in order for family members to gain a new
understanding of their actions
Clarifying to the family that the social worker is being objective since each member got a chance
to talk
Demonstrating that the family members are overreacting to each other’s actions because they are
not intentional
Praising the family members for their openness and participation in the session

57. A social worker is seeing a mother and her 6-year-old child for
therapy. They have made substantial progress and the social worker
is seeing dramatic improvements in their relationship. During a
session, the social worker observes what appear to be burns on the
child’s neck and arm. She asks the mother about what caused them
and the mother’s explanation does not seem plausible. The social
worker is concerned and feels that physical abuse may have
occurred. In order to BEST address this situation, the social worker
should: *
Tell the mother that the social worker will need to contact the child protection agency and involve
her in making the report immediately
Express her concerns to the mother and ask the mother to come back with the child in a few days
so that the social worker can assess the situation
Wait until the mother and child leave the office and contact the child protection agency
Tell the mother that the social worker will need to report her concerns to the child protection
agency in the future if further signs of physical abuse are seen

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58. A client reports to a social worker that she is thinking of ending

her marriage and would like to get guidance from her priest about her
desire. In response to the client’s request, the social worker should
FIRST: *
Determine what support is needed to prepare the client for this meeting with the priest
Inform the client that this is a good idea as the priest should handle religious/spiritual concerns
Assess, in conjunction with the client, whether going to her priest will be helpful
Determine why the client thinks that speaking to her priest will help

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59. A couple is seeing a social worker for marriage counseling.

After several months, they decide to end their marriage and ask the
social worker to make a child custody recommendation to the court
because they feel that she is best suited to make suggestions since
she has worked with the couple for so long. The social worker should:
*
Accept because both clients agree that it would produce the best child custody recommendation
Decline until the social worker is contacted by the court directly
Decline because it is not appropriate since they are both current counseling clients
Accept, but with the understanding that further sessions will be needed to collect the information
needed by the courts

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60. Genetic counseling is most appropriate for all of the following

groups EXCEPT: *
New mothers who have suffered postpartum depression
Men who are sexually active with a family history of birth defects
Women who have had babies die in infancy and/or multiple miscarriages
Couples who have a child with an inherited disorder as identified by newborn screening

61. During the first session, a young woman sobs as she states that
she does not think that she will ever get through the recent
dissolution of her marriage. She ends by saying that she “is alone and
nobody understands how I feel.” In order to instill hope, the social
worker should: *
Talk about how she felt the same way during her own divorce and is now happily remarried
D. Evaluate whether she is at risk for self-harm
Refer her to a support group with other women who are going through divorce
Assure her that she will have the opportunity to express her feelings and work through them in
the coming weeks

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62. Identify the apparent feelings that is being expressed in this

statement of a person who use drugs client. “I am aware that my son
is busy with his work, but I have not seen nor heard from him last
year”.*
I think he will visit me soon
I feel unimportant
All of the above
It’s alright, I’m doing here

63. In social work practice, assent and consent are:*

Required of all clients, even those who are court-mandated
Distinct, with only consent providing legal authorization to participate in treatment
Sequential, with consent needed first and assent required later in the problem-solving process
Identical because both give legal authorization to participate in treatment

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64. Which of the following is NOT true about feedback in social

work practice?*
Feedback is especially important at key decision points in service development and
implementation.
Clarity should always be given about why feedback is needed and what will be done with the
information
Client consent is not needed if consultation is related to client care.
The best insight can often be gained from those who are critical of care.

65. A social worker receives a subpoena for a former client’s

record. The social worker should FIRST:*
Provide the record because it is for a former client
Respond to the court by claiming privilege
Send the subpoena and record to the client so he or she can respond to the court
Ignore the subpoena because the information is confidential

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66. After completing an assessment, a client states that she would

like to work on being more assertive at work. In order to best assist
the client, the social worker should FIRST:*
Identify the outcome that she hopes to attain from this behavioral change
Provide the client with communication strategies aimed at self-expression
Assist the client with identifying classes aimed at assertiveness training
Gather information on issues at her current and past jobs that have resulted from communication
barriers

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67. During the first session, a young woman sobs as she states that
she does not think that she will ever get through the recent
dissolution of her marriage. She ends by saying that she “is alone and
nobody understands how she feel.” In order to instill hope, the social
worker should:*
Assure her that she will have the opportunity to express her feelings and work through them in
the coming weeks
Talk about how she felt the same way during her own divorce and is now happily remarried
Evaluate whether she is at risk for self-harm
Refer her to a support group with other women who are going through divorce

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68. A client starts to miss appointments with a social worker after

achieving her goals. Prior to these absences, she had very good
attendance and had made substantial progress. These missed
appointments are MOST likely an indication of:*
Dissatisfaction with achieved outcomes
Codependency that needs to be addressed as a treatment issue
Readiness to terminate from services
Emergence of a new problem that needs to be addressed

69. If social workers engage in appropriate physical contact with

clients, all of the following must be present in the boundaries that
govern such contact EXCEPT:*
Contact should not occur with those for which such contact could cause psychological harm.
Contact should only occur with adult clients and not children.
Contact should be culturally sensitive, considering the customs, beliefs, and traditions of clients.
Rules for the use of contact should be able to be clearly articulated by both social workers and
their clients.

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70. A social worker is contacted by a man who is very distraught.

He is aware that his mother was a client of the social worker
because she has recently passed away and he has found bills for
services in her belongings. He had little contact with her in the last
years of her life as she seemed “to pull away.” He is trying to
understand her behavior and would like to make an appointment to
see the social worker. The social worker should:*
Reassure the son that his mother’s behavior was not related to him in any way
Ask him to put his questions in writing so the social worker can see whether the information can
be released
Explain to the son that the social worker cannot talk to him about his mother
Schedule a session to try to assist

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71. A mother is very upset because she feels that her 4-year-old
daughter is “selfish” and does not understand how her behavior
impacts on others in the family. She reports that the child has no
problems in preschool and gets along with peers outside the family
according to their parents. The social worker can BEST assist the
mother by:*
Explaining the development of young children
Gathering more information about the daughter’s development
Assessing the daughter for a behavioral disorder
Working with the daughter to behave more appropriately in the family unit

72. All of the following may be viewed as indicators of resistance

EXCEPT:*
A client who was originally referred by another person
A client who is silent during appointments
A client who limits the amount of information communicated to a social worker during treatment
A client engaging in small talk about irrelevant topics during a session

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73. A client is extremely upset because her 14-year-old son is not

helping around the house, independently doing his homework, or
arriving to school on time. The son states that his mother watches
over him too closely and does not give him needed privacy. This
problem is best understood as:*
Role dysfunctionality
A communication problem
Progressive discipline
Developmental processes

74. A client has just been fired from his job and he is focusing solely
on the stress associated with the financial challenges that he is
facing. Using a systems approach, the social worker can expect his
unemployment to:*
Cause him to be worried about finding another job
Build resiliency that can be used to deal with other life crises
Affect other areas of his life such as his physical and mental health
Result in a negative impact on his financial well-being

75. A social worker suspects that a child receiving services from

her agency is being psychologically abused and neglected. She
discusses the reasons for her belief and her serious concerns about
the child’s home environment with her social work supervisor. After a
lengthy conversation, the social work supervisor does not agree with
the social worker and tells the social worker to monitor the situation
for a while before deciding whether to make a report to the child
protection agency. The social worker should:*
Contact the child protection agency immediately while informing the supervisor of the need to do
so
Make another appointment to speak to the supervisor and try to collect additional information that
supports the social worker’s concerns
Continue to collect information and follow-up regularly with the supervisor to seek direction
Make an anonymous report to the child protection agency

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76. A social worker is seeing a family for therapy. During a session,

the 17-year-old daughter states that her father molested her when
she was 6 years old. She says that it happened twice and has not
occurred since that time. The father confirms the daughter’s account
and says that he is remorseful about his actions. He assures the
social worker and his family that it will never happen again. In this
situation, the social worker should:*
Not contact the child protection agency because these were isolated incidents and the father
realizes the inappropriateness of his actions
Not contact the child protection agency given the length of time that has occurred since the
incidents
Contact the child protection agency, but do not tell the family in order to preserve the therapeutic
relationship

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77. A client shows a social worker a large tattoo on his arm

dedicated to his mother who recently died. He begins to cry and
states that it always makes him very emotional when he sees it
because it reminds him of her bravery in fighting her illness. The
tattoo is a form of:*
Sublimation
Symbolization
Substitution
Splitting

78. Which statement BEST describes the difference between

screening and assessment in social work practice?*
Screening is completed by nonprofessionals while assessment requires skill and expertise
associated with education and training.
Screening focuses on determining potential problems that need more thorough assessment
aimed at diagnosis and treatment.
Screening consists of asking very structured questions while assessments are less formal.
Screening examines potential problems while assessment includes both client strengths and
weaknesses.

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79. Which of the following is the MOST important factor in choosing

an appropriate intervention or treatment strategy*
It is not constrained by agency practices and/or time limits for treatment.
It is currently being used by a social worker to assist clients with similar problems.
It results from the biopsychosocial–spiritual–cultural assessment of a client.
It is approved as medically necessary by third-party payers.

80. A social worker receives a call from a former girlfriend who is

now married and is having trouble dealing with the recent death of
her mother. The former girlfriend would like to see the social worker
for counseling. The social worker has not seen the former girlfriend in
more than 10 years. The social worker should:*
Inform the former girlfriend that the social worker cannot treat her
Contact the PRC social work board to determine if regulation prohibits this treatment
Gather more information about why the former girlfriend wants the social worker to provide
therapy
Begin treatment immediately because more than a decade has passed since the presence of an
intimate relationship

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81. Social workers are allowed to terminate services when:*

They are leaving employment settings to pursue other opportunities.
They wish to pursue social relationships with clients.
They believe that clients are making poor choices that negatively affect their well-being.
They are owed money for services even if the consequences for nonpayment have not been
discussed.

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82. Which BEST describes the role of a social worker when engaged
in crisis intervention?*
Passively involved acting as a resource for any concerns or problems
Long-term support to ensure clients are able to address all aspects of trauma
Highly involved and focused on meeting the clients’ basic needs
Short-term support focused on restoring clients’ psychological capacities
83. A social worker is a facilitator of a group for clients diagnosed
as having Anorexia Nervosa. Over several weeks, clients talk about
their diverse backgrounds, including their varied early childhood
experiences. The social worker comments that this disorder is
caused by many different factors. The concept mentioned by the
social worker is:*
Equifinality
Diagnostic-related groups
Homeostasis
Subsystems

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84. A client comes in to see a social worker because she is having

multiple issues on her job. During the initial session, she tells the
social worker that she “can’t wait for advice on how to fix the
problems.” In this situation, the social worker should:*
Ignore the client’s comment
Clarify what will happen in treatment and the responsibilities of both the client and social worker
with regard to change
Remember to speak to the client about her role later in the treatment process once rapport has
been established
Ask the client why she feels that the social worker’s advice would be so valuable

85. The social worker ends a family session with, “During the last
hour, each of you has had a chance to discuss your frustrations with
one another and how sometimes your own actions have been
perceived by each other as hurtful, though they were not intended to
be so.” The social worker’s statement is MOST likely aimed at:*
Demonstrating that the family members are overreacting to each other’s actions because they are
not
Summarizing what occurred in the session in order for family members to gain a new
understanding of their actions
Clarifying to the family that the social worker is being objective since each member got a chance
to talk
Praising the family members for their openness and participation in the session

Situation 1
Bridgette, 16 years old, a street child and was referred to Kaibigan Mo Kami Center for
street children and their families. She was a victim of abuse, neglect and mistreatment of
her biological parents. She roamed around in the dry market and other places where many
people can be seen to look and beg for food. Living with the street people she became a
victim of drug-use, stealing, gambling and prostitution. In the center, she has resisted
following the house rules and assigned responsibilities. She manifested antagonistic
behavior towards correction, reminders and comments on her actions.

86. What casework principle is operative in the helping process

when you enhance Bridgette’s worth and dignity with your positive
attitude and understanding of her?*
Individualization
Non-Judgmental attitude
Acceptance
Confidentiality

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87. If you will be the assigned caseworker of Bridgette, how would

you initiate the social work helping process?*
Share with her my problem
Establish rapport and utilize small talk and other techniques
Conduct Intake Interview
Advise what to do

88. You will be the social worker of Bridgette in the center, you
have observed her antagonistic behaviors to correction, reminders
and comments by her peer group, how will you handle this case?*
Allow her to confront her past and let her be
Allow her to look for a role model
Stimulate her for self-direction
Role play with her peer group in the center and allow her to ventilate her feelings

89. In establishing rapport with her, how is the principle of

acceptance can be shown in the helping process?*
Advice-Giving and Counseling
Accept her for what she is and begin where she is
Share with her problems.
Allow her to talk and express her feelings

90. Bridgette’s antagonistic behavior and consistent resistance to

following orders can be best explained by the following factors
EXCEPT ONE.*
Her antagonism and resistance are merely defenses for fear of being revictimized.
Her past experiences at home make her resist any order from authority figures.
Following orders is not in accord with the freedom she experienced as a street child
Her peers in the center does not accept her as shown by their comments, corrections and
reminders.
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Situation 2
Joyce is a minor and has filed a legal complaint in court against her abductor with the full
consent and support of her parents. In the process, she will be required by the court to
appear and attend for subsequent hearings. A court order to the effect has been issued to
the DSWD which in turn shall advise the Ina Anak shelter where Joyce is placed for
protective custody and to escort her to court.

91. In the like manner, Joyce’s parents may be present during the
court appearance of Joyce and of the abductor or accused. In this
case, the following are significant guides EXCEPT ONE. A. Tell her to
handle her emotions*
Tell her to handle her emotions
Role Play a court hearing
Assuring support
Affirming her worth and dignity

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92. As a caseworker of this case, how are you going to prepare her
court appearance before her abductor, considering her fears, feelings
and emotions?*
Support and Affirmation
Guidance and Counseling
Role Play a court hearing
Tell her to handle her emotions

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93. Protective Services Social Workers make frequent appearance

in court. It is likely that sooner or later, every social worker
regardless of practice settings will face serving as a witness. If you
will effectively perform as witness in this case, which of the following
is called for?*
Inform the lawyer of Joyce of an adverse information
Organize your material and thoughts and be prepared to tell the truth.
Appear pleasant and sincere
Dress Appropriately

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94. When you have established rapport with Joyce and she becomes
more at ease with you, it would be much easier for her to talk about
her issues. A casework principle that will facilitate this process is:*
Purposeful expression of feelings
Client Self-Determination
Non-Judgmental Attitude
Acceptance of the Client as they are

95. When you enhance Joyce’s worth and dignity thru your
understanding and positive attitude, what casework principle is
operative in the social work helping process?*
Non-Judgmental Attitude
Individualization
Acceptance
Confidentiality

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Situation 3
Monica is a pretty girl of 10. Her mother works hard for her to be send to a good school. A
single parent, the mother braved all talks about her from her co-employees. The test of
her life is yet to come when Monica comes home one day from school crying without her
Nanny looking fearful and bleeding but is unable to utter a word. A kind mother of a
schoolmate has brought her home upon finding her wandering and crying on the street.
Monica’s mother brings her to the nearby hospital and she was diagnosed to have been a
victim of rape which puts her in a state of shock. The mother can only cry herself
confused as to what to do.

96. If you are the assigned social worker in the hospital, the
following initial actions EXCEPT ONE would help in relating to the
mother.*
Discuss with her the possibility of bringing the matter to the police authorities.
Talk to her and allow her to ventilate her feelings
Talk to her an counsel her about handling her emotions in front of Monica.
Explore with her what Monica’s actions were prior to the incident

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97. While in the hospital, Monica may be able to talk about what
happened to her after some time. The following may help the social
worker in facilitating this.*
Leave her alone until she is able to speak.
Let her mother talk to her about the incident every time she has a chance to do
Induce some response by means of play experiences.
Make her feel that she is very much love by her mother.

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98. As the helping process progresses and positive working

relationship has been enhanced, the treatment of sexually-abused
children involve several factors. It is important to enhance Monica’s
self-worth and dignity despite her very young age through the
following.*
Warm acceptance by not talking about her experiences.
Responding sensitively as she manifests confusing emotions.
Remaining calm and believing in her capacity to cope.
Assisting her to view her experience from which she can learn a lesson.

99. Monica’s traumatic experience of being abused would need a

great deal of emotional and psychological support. As her social
worker, you can maximize support through the following EXCEPT
ONE.*
Remaining calm and believing in her
Using Monica’s words to talk, about her experience.
Responding sensitively
Judgmental look or attitude

100. What technique will you use to enable Monica’s mother cope
with and do something about the situation of Monica?*
Psychological Support
Ventilation
Confrontation
Clarification and Insight Development