© International Open University Fall 2022 Semester

International Open University

Exam Instructions

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Table of Contents

General Instructions for the Centers / Proctors ........................................................... 3

Exam Help Desk ............................................................................................................ 4

Reset Instructions for the Centers / Proctors ............................................................... 5

How to Reset an Exam .................................................................................................. 7

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General Instructions for the Centers / Proctors:

 It is the responsibility of the students to decide with their centers, the dates and
times on which they take their exams within the given period (1st - 7th February
or 09th – 13th February 2023 late exam period). IAP students’ exam dates are 1st
to 5th February or 09th – 13th February 2023 (late exam period). IOU staff should
not be contacted for this issue. 

 Proctor must check Photo Ids (passport, national ID card, etc.) of the students.

 Proctor must be present in the room throughout the exam time.

 Proctor must ensure that students do not copy either from hard copies or soft copy
via their own Laptop or through email etc.

 Proctor must ensure that the student does not open any window other than the one
where he or she does the Exam.

 Please keep the passwords confidential. 

 Passwords are not to be given to the students even after the exams are over.

 Please enter the password in such a way that the student cannot see the keyboard
while you are typing in the password.

 Students are allowed to use a blank paper and a pencil in Arabic courses’ final
exams if needed for analyzing the Arabic structure of the sentences. 

 Scientific calculators and the use of blank sheets for calculation are allowed for
the following subjects only, 
-Calculus and Analytical Geometry (MAT 101)
- Discrete Structures (CMP 104)
- Probability and Statistics (STA 101)
- Principles of Accounting (ECM 104)
- Managerial Accounting (ECM 201)
- Corporate Finance (ECM 401)
- Investment & Financial Statement Analysis (ECM 202)
- Managerial Economics (ECM 203)
- Islamic Capital Markets (ECM 204)
- Fiqh 302 (FQH 302)

 Students of Managerial Accounting (ECM 201) can use Excel sheet for
calculation purposes only for this subject.

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 Students of Financial Management (ECM 105) can use financial calculator in the
final exam.
 Additionally, students can use the provided table of formulas during the final
exam.

 Students are not allowed to save the exams questions/answers in any way or form
and take home along with them. 

 Please do not forward this file to any student

 Please inform the students to report about wrong / incomplete questions if any at
"MCQ Error Reporting" portal. IOU administration will ensure that the complaint
is checked by the respective faculty and the question corrected and re-graded if
needed.

 If you have any queries, please feel free to email us at: [email protected]

Exam Help Desk

An Exam Help Desk has been set up by the IOU for the final exams. You may contact the
Exam Help Desk any time during the exam period Insha’Allah. The Exam Help Desk
may be contacted by one of the following methods:

Online Chat:

You may chat with one of our help desk officers any time by going to the following link
during the exam period, Insha’Allah:

https://iou.edu.gm/bais/livechat-temp.php

Email:

You may email our help desk any time by emailing at [email protected] during the
exam period, Insha’Allah.

What is the help desk for?

The help desk is meant primarily for resolving any issue that may arise if an exam
attempt is interrupted due to internet / power failure and the center/proctor is facing any
problem in resetting it.

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You may also contact the help desk for any other issue or problem faced at the exam
center.

Important points to note:

1. There will be times when the live chat will be offline for short periods - prayer times
etc. Please be patient at such times and call back after 15 to 30 mins.

2. If the help desk chat is offline kindly keep on refreshing the link after every 5 min to
get the updated status and be able to chat as soon as the officer is available.

Reset Instructions for the Centers / Proctors:

● If an exam attempt is interrupted due to internet/power failure or another valid

reason the center/proctor can reset it for the student.

● Centers/proctors are kindly requested to not allow the student to leave the exam
center if they are resetting the exam for him or her until he or she completes the
exam in the second attempt.

● Centers/Proctors can only do one reset for a student per course. If for any valid
reason second reset is needed then please contact the Exam Help Desk.

● An exam can only be reset if the exam was not submitted properly. If the exam
was submitted fully the system will not allow the reset to be done.

● Exam can only be reset by proctors within 3 hours of the attempt. If this time
period has passed a reset request may be submitted to the Exam Help Desk via the
procedure given below.

● Each course final exam password will be required to do the reset as well.

● Please contact the Exam Help Desk in case you are facing any problems in
resetting the exam.

At the request of the proctor the exam will be reset for the student by the help
desk officer after due checking, Insha’Allah.

The proctor/exam center should include the following details in the reset request
email and should only email us by their official email ID which has already
been submitted to IOU.

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1. Student’s full name

2. Student’s IOU ID

3. Student’s email address

4. Course name

5. Reason for requesting reset

Please note that the exam will only be reset if we will receive an email at
[email protected] from the proctor’s/center’s email ID which has been
submitted and is recorded in our database. Emails sent from other IDs will not be
entertained nor will the exam be reset on the basis of the request made on phone
or live chat. The email from the email ID submitted in IOU records must
accompany the phone / live chat request.

Please see the next page for ‘how to reset the exam’

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How to Reset an Exam

1. Tell the student to go to the following link: https://campus.iou.edu.gm/campus/qreset/applyreset-f.php

2. Click the “Course Name” and select the “Final Exam”.
3. Type the “Reset Reason”
4. Type the “Course Final Exam password”
5. Type your “Center Name”
6. Type your “Country”
7. Type your “City”
8. Enter your “Email ID”
9. Press the “Reset button”.

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