Legend: Priority Module Name Price Details

1 Top Priority 1 End-User Portal Module Let your customers submit tickets from the End-User
$12.99
Portal or contact form widget.
2 Least Priority 1 Reports Module Real-time reports on conversations, productivity and
$14.99
customer satisfaction!
3 Low Priority 1 Knowledge Base Module Create professional self-service help center for
$12.99
customers or supports agents!
4 For further 1 Customers Management Manage, create, export customers or add custom
assesment (CRM) Module $10.99 fields!

1 Spam Filter Module Spam filter that learns from your actions. Say Goodbye
$5.99
to spam messages!
1 Live Chat Module $13.00 Chat live with your customers!
1 Customer Data
Enrichment Module $1.99 Enrich customer data by pulling publicly available
information!
2 Satisfaction Ratings Let your customers rate your replies via satisfaction
Module $8.99 ratings and get instant customer’s feedback!

2 Customization & This module allows to rebrand the helpdesk by

$10.99
Rebranding Module changing it’s logo, favicon and footer text.
2 Widgets White-Labeling Remove ‘Powered by FreeScout’ notice from
$15.00
Module FreeScout widgets!
2 Saved Replies Module Saved Replies (also called ‘canned responses’) are used
to quickly answer common questions. A saved reply is a
$4.99 snippet of text that can be quickly added to the editor
when replying to a customer.
2 Tags Module Tags are a lightweight, flexible, and powerful feature
that enables you to categorize conversations and keep
track of certain topics in the mailbox.
$6.99
Several tags can be added at once.

2 Workflows Module Workflows module allows to build workflows to sort

messages, assign them to the right person, send
$14.99 predefined emails and even create SLA-like workflows.
Workflows are similar to Gmail filters or rules in other
email clients.
2 Custom Fields Module Store additional data on conversations in custom fields!
$7.99
2 Custom Folders Module Create custom folders and organize conversations!
$6.99

2 API & Webhooks Module Enable API and webhooks in two clicks!
$12.99
2 Extended Attachments View all attachments in the sidebar, preview, delete,
Module $6 download attachments as a single archive and search
by attachments!
2 Office Hours Module Send auto replies only when your support agents are
$2.00
not working!
2 Embed Images Module Embed images into the body of emails sent to
$5.00
customers!
2 Custom Mailbox Add custom signatures to mailboxes and let support
Signatures Module $5.00 agents choose a signature when replying!

2 Ticket Translator Module Module allows to translate customers’ messages and

agents’ replies into your own language. Translations are
$6.99 performed via Google Translate. Module can
automatically detect customer language.

2 User Fields Module $8.00 Add custom fields to users!

2 WhatsApp Integration Convert messages sent to your WhatsApp into
$9.00
Module FreeScout conversations!
2 Telegram Notifications Telegram Notifications Module
$7.99
Module
2 Mail Signing & PGP or SMIME mail signing / encryption.
$4.00
Encryption Module
2 Facebook Integration Convert private messages sent to your Facebook Page
$11.00
Module into FreeScout conversations!
2 SMS Tickets Module Communicate with your customers via SMS using
$12.00
Twilio!
3 Ticket Number Module This module simply adds a ticket number in the subject
line of emails sent to customers (in FreeScout tickets,
$2.00 conversations and emails are the same thing). The
module does not have any settings.

3 Mobile Notifications Enable push notifications in the FreeScout mobile app!

$8.99
Module
3 Extended Editor Module Add new formatting buttons to the editor: headers,
$1.99
code, quote, tables, color, etc.
3 Inbox Module Add to your mailboxes a folder showing all
$2.00
conversations sorted by date!
3 Mentions Module @mention users in notes to send them a notification
$5.00 without having to assign the whole conversation!

3 Sent Folder Module $3.00 Add Sent folder to your mailboxes!

3 Kanban Module $13.00 Manage conversations and cards in Kanban style!
3 Global Mailbox Module Conversations from all your mailboxes in one place!
$3.00
3 Two-Factor Add an extra layer of security to user accounts!
Authentication Module $5.99

3 Send Later Module $4.00 Schedule your replies to send later!

3 Checklists Module $7.00 Add checklists to conversations in two clicks!
3 Followers Module $6.99 Let users subscribe other users to conversations!
3 LDAP Integration Module Let your LDAP users authenticate into FreeScout.
$17.99
Import & synchronize LDAP users.
3 Export Conversations Export conversations into CSV!
$6.00
Module
3 GDPR Module Delete customers with their conversations and delete
$5.00
emails from the mail server!
3 Sticky Notes Module Pin notes to the top of a conversation to make them
$3.00
more visible!
3 WooCommerce View customer WooCommerce sales activity in the
$6.99
Integration Module Customer Profile pane!
4 SMS Notifications Let your support agents receive SMS notifications via
$8.00
Module Twilio or MessageBird!
4 Time Tracking Module The Time Tracking module enables you to monitor how
$8.99 much time you and other users spend on tickets.

4 Dark Mode Module $2.00 Enable dark mode in FreeScout!

4 Teams Module $11.00 Organize support agents into Teams!
4 Send & Close Module $3.00 Add Send & Close button to the reply form!
4 Snooze Module $5.00 Postpone tickets and put them aside until you need them!
4 Custom Homepage Set up a custom homepage or redirect homepage to
$4.00
Module custom URL!
4 Noreply Emails Module Enable warnings when trying to message to a noreply
$3.00 email and block sending auto replies to noreply emails!

4 Move or Remove IMAP

Message Module $4.00 Move or remove IMAP message after fetching!

4 Block External Images Block external images to improve security and prevent
$3.00
Module unwanted tracking!
4 Keyboard Shortcuts Use keyboard shortcuts and save time!
$4.99
Module
4 Email Commands Email integration – update conversations from your
$6.99
Module email client!
4 Slack Integration Module Receive instant notifications in Slack when a
$8.99 conversation is created, assigned, updated or replied in
FreeScout.
4 Sender Time Zone Know your customers time zone and local time!
$2.00
Module
4 Auto Login Module Automatically login to FreeScout from user email
$4.00
notifications!
4 Out of Office Module $3.00 Let users control their availability!
4 Mailbox Icons Module Add cool unique icons to your mailboxes to easily
$4.00
distinguish between them!
4 OAuth & Social Login Let your support agents login via OAuth, Google, Azure,
$8.00
Module etc!
4 Telegram Integration Convert messages sent to your Telegram Bot into
$12.00
Module FreeScout conversations!
4 SAML SSO Module $10.00 Enable SAML SSO in Freescout!
4 Wallboards Module Build custom wallboards and easily display real-time
$14.99
metrics in a highly visible way!
4 Faster Search Module $20.00 Speed up FreeScout search with Meilisearch!
4 Jira Integration Module Connect FreeScout to Jira!
$15.00
4 Rocket.Chat Notifications Receive instant notifications in Rocket.Chat when a
Module $7.99 conversation is created, assigned, updated or replied in
FreeScout!
4 Twitter Integration Convert incoming Twitter direct messages into
$14.00
Module FreeScout conversations!