BUSINESS PARTNER B1 WRITING QUESTIONS

1. Read this email from the Human Resources

Director to the new Sales Manager.
To: Gil Folds, Sales Manager
From: HR Director
Subject: New Sales Manager
Welcome to the company. I hope you have a good first day. I have informed the staff that
you are starting work today. However, I think it would also be a good idea if you could
send them all an email to introduce yourself as soon as possible.
Write an email to all your colleagues:
• introducing yourself.
• saying what your previous job was.
• saying how you feel about the new job.
• inviting them to contact you if they have any problems.
Write about 60–80 words.
Dear colleagues,
I would like to introduce myself to you. My name is Gil Folds. I have just been appointed
as the new Sales Manager for the company. Before I joined this company, I worked in a
similar position in a smaller company in France. I am really excited to be working for a
larger company here in New York.
Please feel free to contact me by email or phone if you have any questions. I look forward
to meeting you all in person.
Kind regards,
Gil Folds
2. Read this email from the CEO asking for a summary of a meeting.
To: Customer Services Manager
From: CEO
Hi Morgan,

1
Could you let me have a summary of this morning’s meeting, please? I understand you
discussed the reasons for the delivery problems and low stock levels we’ve had recently.
We cannot afford to have unhappy customers. It’s important that I have a list of the action
points agreed on as soon as possible.
Many thanks
Write an email to the CEO:
• saying what the meeting was about.
• giving reasons for the problems.
• summarising action points.
• saying when you hope to find a solution.
Write about 60–80 words
To: CEO
From: Morgan, customer services manager
Subject: Summary of a meeting
As you know we had a meeting this morning to discuss the recent delivery problems.
Many customers are unhappy about late deliveries and intend to cancel the order. These
are happening because we do not currently hold enough stock after our supplier had a fire
at the factory. We feel very sorry and have discussed some action points. Here are the key
action points which are resulted from the meeting.
Key action points:
- look for new suppliers immediately
- send the apology email to all customers about the situation
- offer clients alternative products or refunds
We hope to have a solution to the problem by the end of the week.
Kind regards,
Morgan

2
3. Read this email from the Operations Director asking for a project update.
To: Executive Assistant
From: Operations Director
Subject: Jaipur Building Project, India
Hi Kieran,
Can you find out what’s happening with the Jaipur project? News reports are saying the
project has stopped temporarily. Email the Project Manager and request an immediate
update. Find out about any delays. We’ve heard nothing here.
Write an email to Bill Mathers, Project Manager, Jaipur:
• explaining why you’re writing.
• requesting an update.
• asking for details about any delays.
• inviting him and the chief engineer to join a video meeting tomorrow.
Write about 60–80 words.
To: Bill Mathers, Project Manager
From: Kieran
Subject: Request for update on Jaipur Building Project, India
Dear Bill,
The Operations Director would like to know what is happening with the Jaipur project.
News reports are saying the project has stopped temporarily. Could you possibly let me
know what the current state of the project is? If you are not going to meet the deadline,
would you check when we can get together to go over the schedule?
Also the Operations Director is now worried that there are not enough funds to complete
the project on time, especially as there have been several problems. I would be grateful if
you could send me an immediate update with details of any delays.
I understand that weather conditions were not good enough to continue the project last
week. I would appreciate it if you could join a video meeting tomorrow morning to
discuss the situation in more detail. Could you also ask your chief engineer to join the
meeting, please?
Kind regards,

3
4. Read this order form received from WY Engineering.

Write an order confirmation letter to Jim Barnes of WY Retail. Write about 60–80
words.
• explaining why you’re writing.
• confirming the main details of the order.
• enclosing new catalogue.
• telling them what to do if they have any questions.
To: Jim Barnes
From: Linda
Subject: Order confirmation
Dear Mr Barnes,
We are writing to you to confirm your order number WY6678 for 100 LK453 table
lamps, 10 JH265 dining sets and 10 KL447 office chairs, which we received this
morning. The unit price of the table lamps, dining sets and office chairs is $3.5, $250 and
$70 respectively. As we agreed at our meeting last week, we are offering you a discount
of 10 percent, which is included in the final price of £3,195. We will deliver the goods to
Central Warehouse on 6th October.
We confirm that our payment terms are 30 days after the date of the invoice. We enclose a
copy of our new catalogue.
We thank you for your business and look forward to supplying you again in the future. If
you have any queries, please do not hesitate to contact us.
Yours sincerely,
4
5. Read this email from your boss about a 3D printer your company bought.
Here are my comments on the CCPrint3D printer we bought last week after a client
recommended it.
Good points: fast; good quality machine; not expensive
Bad points: poor customer support
Could you post a review on their website, please?
Write a product review about the CCPrint3D printer:
• saying why your company chose this printer.
• giving details of good points.
• describing negative points.
• saying whether you recommend it or not.
Write about 60–80 words.
I chose the CCPrint3D model because a client recommended it to me, he said it
performed as well as its more expensive competitors. For the price, it is pretty good value
for money. Everyone can buy it to serve their need. I was impressed by the printer’s fast
printing speed. Compared to other printers that often print quite slowly, the CCPrint3D
takes me a short time to print documents. What I like most was the good quality machine.
The printer is very durable, it is rarely broken although I have used it for a long time.
However, the main downside for me is that the customer support isn’t very good. We
could not speak to anyone when we had a problem setting it up. No one came to fix the
printer when it broke. If you are looking for an inexpensive but good quality printer, then
I recommend the CCPrint3D.

6. Read this part of an email from your boss about security.

Mr Kensall is having a tour of our premises next week. Please email him and inform him
of the visitor guidelines before he arrives.
Please make sure you include the following: details of entry system, mobile phones not
permitted; in factory – protective footwear and clothing, warn about moving machinery
and wet floors. No photos and no samples to be taken out of building.
Write an email to Mr Kensall about his visit:
• saying why you are emailing him.

5
• telling him what to do on arrival.
• explaining the factory rules.
• saying what he is not allowed to do.
Write about 60–80 words.
To: Mr Kensall
From: Linda
Subject: The visitor guidelines
Dear Mr Kensall,
We are happy when you have a tour of our premises next week. To ensure the safety of
the tour, we have some guidelines. Please read the new visitor guidelines before your
visit.
On arrival you must:
- sign in using your fingerprint
- leave your mobile phone at reception
In the factory you must:
- wear protective footwear and clothing supplied by the company before entering
the factory.
- watch out for moving machinery
- be careful of slippery floors.
- maintain cleanliness in the factory
.You are not allowed to:
- take photographs.
- take samples away with you
We look forward to welcoming you. If you have any questions, please do not hesitate to
contact us.
Kind regards,
Linda

6
7. Read part of this email from your boss.
Please write a letter to the General Manager of FGL Supplies. Thank him for their help
last week completing your order for the new product. Don’t forget to mention how
quickly they handled the situation, especially the extra shifts they worked to get the
packaging to you for the launch. You should also say a special ‘thank you’ to the
Production Manager for his help.
Write a thank-you letter to the General Manager:
• saying why you’re writing.
• giving details of what they did.
• saying who was most helpful.
• promising to recommend them.
Write about 60–80 words.
To: Philips, the General Manager of FGL Supplies
From: Linda
Subject: thank-you letter
Dear Mr Philips,
I am writing to thank you for your help last week to complete the order on time for the
product launch.
The product launch ran very smoothly thanks to the hard work of all your staff. They
work very hard, especially the extra shifts they worked in order to finish the order. I
would also like to express our appreciation for the prompt way in which your staff dealt
the problems there were with some of the catering facilities. Any problems were sorted
out very quickly, and the Production Manager was extremely helpful. In fact, they
seemed to be able to deal with any problems that came up.
We will definitely use your company again in the future and will recommend you to other
companies.
I would like to thank you and your staff once again and I look forward to working with
you in the near future.
Yours sincerely,
Linda

7
8. Read this email from your manager about research into customer service.
Please can you prepare a report about the customer service problems we’ve had recently.
I think the main one is that staff do not answer the phone quickly enough. An additional
problem is staff being rude.
Write part of a short report. Write an introduction and a paragraph giving details:
• introduce the report.
• outline a key problem.
• give details.
• give reasons.
Write about 60–80 words.
There have been some customer service problems so we need to solve these problems.
This report is to examine customer service problems and look at reasons for these.
One of the key problems is that staff do not answer the phone quickly. It was found that a
few staff have left and have not been replaced. Last week, a customer called to support
television repair, they called for a long time, but no one answered the phone. He was very
disappointed with the customer service, and we lost a potential customer.
In addition, customers complain that staff are rude. Staff spoke rudely, stormed at
violently, and did not even bother to answer customer’s questions. It seems that staff are
unhappy when they have to work overtime and that is probably why they are not doing
their jobs properly.