1 Which ServiceNow products can be used to discover and populate the CMD8? (Choose two.

A Discovery

B IntegrationHub ETL

C Finder

D. CMDB Plug-in

E. CMDB Integration Dashboard

2 ‘When using the Load Data and Transform Map process, what is the Mapping Assist used for?

‘A. Mapping fields using the Import Log.

B. Mapping fields using Transform History

C. Mapping fields using an SLA

D. Mapping fields using a Field Map

3 Which one of the following statements describes the contents of the Configuration Management

Database (CMDB)?

‘A. The CMDB contains data about tangible and intangible business assets

B, The CMDB contains the Business Rules that direct the intangible, configurable assets used
by a company

C. The CMDB archives all Service Management PaaS equipment metadata and usage
statistics

D. The CMDB contains ITIL process data pertaining to configuration items

4 In what order should filter elements be specified?

‘A Field, Operator, then Value

8. Field, Operator, then Condition

C. Operator, Condition, then Value

D. Value, Operator, then Field

5 ‘Which statement Is true about business rules?

‘A. A business rule must run before a database action occurs

B. A business rule can be a piece of Javascript

C. A business rule must not run before a database action occurs

D A business rule monitors fields on a form

6 Which of the following are a type of client scripts supported in ServiceNow? (Choose four.)

‘A.onSubmit

B. onUpdate

C onCelledit

D. onload

E.onEdit

F. onChange

G. onSave

7 Which type of tables may be extended by other tables, but do not extend another table?

A Base Tables

8. Core Tables

C. Extended Tables

D. Custom Tables

8 ‘Which of the following statement describes the purpose of an Order Guide?

A. Order Guides restrict the number of items in an order to only one item per request

B. Order Guide provide a list of guidelines for Administrators on how to set up item variables

C. Order Guide provide the ability to order multiple, related items as one request

D. Order Guides take the user directly to the checkout without prompting for information

9 Which too! is used to have conversations with logged-in users in real time

‘A. Connect Chat

B. Now Messenger

C. User Presence

D. Comments

10 Which of the following concepts are associated with the ServiceNow CMDB? (Choose four.)

A Service Processes

B. User Permissions

C. Tables and Fields

D.A Database

E. The Dependency View

11 ‘What is a formatter? Select one of the following.

A.A formatter allows you to configure applications on your instance

B. A formatter is a form element used to display information that is not afield in the record

C. A formatter allows you to populate fields automatically

D. A formatter is a set of conditions applied to a table to help find and work with data

12 When searching using the App Navigator search field, what can be returned? (Choose four.)

A Names of Applications and Modules

B, Names of Modules

C. Names of Applications

D. Favorites

E. History Records

F titles of dashboard gauges

13 Which technique is used to get information from a series of referenced fields from different tables

A Table-Walking

8B. Sys_ID Pulling

C. Dot Walking

D. Record-Hopping

14 ‘What's a schema map?

‘A. A schema map enables administrators to define records from specific tables as trouble
sources for Configuration Items

B. A schema map graphically organizes the visual task boards for the CMDB

C. A schema map graphically displays the Configuration Items that support a business service

D. A schema map displays the details of tables and their relationships in a visual manner,
allowing, administrators to view and easily access different parts of the database schema

15 Which one of the following statements best describes the purpose of an Update Set?

A. An Update Set allows administrators to group a series of changes into a named set and
then move this set as a unit to other systems

B. By default, an Update Set includes customizations, Business Rules, and homepages

C. An Update Set is a group of customizations that is moved from Production to Development

D. By default, the changes included in an Update Set are visible only in the instance to which
they are applied
16 Which of the following can be customized through the Basic Configuration UI 16 module? (Choose

three.)

A. Banner Image

B, Record Number Format

C Browser Tab Title

D. System Date Format

E Form Header Size

17 What is the function of user impersonation

A. Testing and visibility

B. Activate verbose logging.

C View custom perspectives

D Unlock application master list

18 What information does the System Dictionary contain?

‘A. The human-readable labels and language settings

B. The definition for each table and column

C. The information on how tables relate to each other

'D, The language dictionary used for spell checking

19 When working on a form, what is the difference between Insert and Update operations?
(Confirmed answer)

A Insert creates a new record and Update saves changes, both remain on the form

B. Insert creates a new record and Update saves changes, both exit the form

C Insert saves changes and exits the form, Update saves changes and remains on the form

D. Insert saves changes and remains on the form, Update saves changes and exits the form
20 How is the Event Log different from the Event Registry?

A Event Log contains generated Events, the Event Registry is a table of Event definitions

B. Event Logis formatted in the Log style, the Event Registry displays different fields

C. Event Log lists Events that were triggered by integrations, the Event Registry ls the Events
that Were triggered during the day (24-hour period)

D both are same

21 What isa Dictionary Override?

A. A Dictionary Override is an incoming customer update in an Update Set which applies to

the same objects as a newer local customer update

B. A Dictionary Override is the addition, modification, or removal of anything that could have
an effect on IT services

C.A Dictionary Override is a task within a flow that requests an action before the flow can

continue

D.A Dictionary Override sets field properties in extended tables

22 Which group of permissions is used to control Application and Module access?

A. Access Control Rules

B. UI Policies

C Roles

D Assignment Rules

23 What is record producer?

A. A Record Producer is a type of Catalog Item that is used for Requests, not Services

B. A Record Producer creates user records

C. A Record Producer is a type of Catalog Item that provides easy ordering by bundling
requests

D. A Record Producer is a type of a Catalog item that allows users to create task-based
records, from the Service Catalog

24 Create Incident, Password Reset, and Report outage: what do these servicesi n the Service
Catalog, have in common?

A They direct the user to a record producer

8. They direct the user to a catalog property

C They direct the user to a catalog UI policy

D. They direct the user to a catalog client script

25 What is the Import Set Table?

A. A table where data will be placed, post-transformation

B. A table that determines relationships

C.A staging area for imported records

D. A repository for Update Set information

26 What is a characteristic of importing data into ServiceNow?

A. An existing Transform Map can be used one time on the same import set

B. Coalesce fields are used only after running Transform

C. Any user can manage and set up import sets

D. An existing Transform Map can be used multiple times on the same import set

27 What module in the Service Catalog application does an Administrator access to begin creating a

new item?

A. Maintain Categories

B Maintain items

C Content items

D. Items

28 Which of the following allows a user to edit field values in a list without opening the form?

‘A Data Editor

8. Edit Menu

C. List Editor

D Form Designer

29 'Which three Variable Types can be added to a Service Catalog item?

A. True/False, Multiple Choice, and Ordered

8, True/False, Checkbox, and Number List

C. Number List, Single Line Text, and Reference

D. Multiple Choice, Select Box, and Checkbox

30 How are Workflows moved between instances?

A. Workflows are moved using Update Sets

8, Workflows are moved using Transform Maps

C. Workflows are moved using Application Sets

 'D. Workflows cannot be moved between instances

31 The baseline Service Catalog homepage contains links to which of the following components?

A. Record Producers, Order Guides, and Catalog Items

B. Order Guides, Item Variables, and flows

C. Order Guides, Catalog items, and flows

D Record Producers, Order Guides, and Item Variables

32 Which of the following statements is true when a new table is created by extending another
table?

A. The new table archives the parent table and assumed its roles in the database

B The new table inherits all of the Business Rules Client Scripts, and UI Policies of the parent
table, but none of the existing fields

C. The new table inherits all of the fields of the parent table and can also contain new
fields unique to ltself.

D. The new table inherits all of the fields, but does not inherit Access Control rules, Client
Scripts, and UI Policies of the parent table

33 Where can Admins check which release is running on an ServiceNow instance?

A. Memory Stats module

B Stats module

C. System.upgraded table

D. Transactions log

34 A knowledge article must be which of the following states to display to a user?

A Published

B. Drafted

C Retired

D. Reviewed

35 What is the name of the conversational bot platform that provides assistance to help users obtain

information, make decisions, and perform common tasks?

A. Answer Agent

8. live Feed

C. Virtual Agent

D. Connect Chat
36 What is the purpose of a Related List?

A To create a one-to-many relationship

8, To dot-walk to a core table

C. To present related fields

D. To present related records

37 Which one of the following statements describes the purpose of a Service Catalog flow?

A. A Service Catalog flow generates three basic components: item variable types, tasks, and

approvals

B. Although a Service Catalog flow cannot send notifications, the flow drives complex
fulfilment processes

C. A Service Catalog flow is used to drive complex fulfillment processes and sends
notifications to defined users or groups

D.A Service Catalog flow generates three basic components: item variable types, tasks, and

notifications.

38 Which term best describes something that is created, has worked performed upon it, and is

eventually moved to a state of closed?

A. report

B. flow

C event

D. task

39 Which are valid Service Now User Authentication Methods? (Choose three.)

A.XML feed

B. Local database

C LDAP

D.SS0

E. FTP authentication

40 Access Control rules may be defined with which of the following permission requirements?

A Roles E User criteria

B. Conditional Expressions F Groups

C Assignment Rules

D. Scripts
41 Which section of the ServiceNow UI allows you to perform a global search?

A. Application Navigator

B. Banner frame

C. List pane

D. Content frame

42 How do you make a list filter available to everyone?

‘A. Make active, assign a name, and save

B. Assign a group, set visibility, and save

C Assign a name, set visibility, and save

D. Make active, set visibility, and save

43 What would NOT appear in the Application Navigator if “service” is typed into the filter field?

A. Configuration > Business Services,

B. Self-Service > Knowledge

C. Service Portal > Widgets

D. Incident > Assigned to me

44 Which of the following is used to categorize, flag, and locate records?

A Search

B. Favorites

C Tags

D. Bookmarks

45 Which tool should be used to populate commonly used fields in a form?

A Template

8. Reference Qualifier

C. Formatter

D. Assignment Rule

46 How is a group defined in ServiceNow?

A. A group is one record stored in the Group Type [sys_user_group_type] table

B. A group is one record stored in the Group [sys_user_group] table

C. A group defines a set of users that share the same location

D group defines a set of users that share the same job title
47 What is a role in ServiceNow?-

A.A role is one record in the Role [user_sys_role] table

B. A role isa set of modules for a particular application

C A role is one record in the Role [sys_user_role] table

D. A role is a persona used in Live Feed Chat

48 What is a Notification?

A. A new Knowledge article created by a Business Rule

B. A tool for alerting users that events that concern them have occurred

C A message through Connect related to a Change Request

D. An email file attachment

49 Which one of the following is NOT a type of Visual Task Board?

A Flexible

B. Freeform

C Feature

D. Guided boards

50 What is (are) best practice(s) regarding users/groups/roles? (Choose two.)

A. You should never assign roles to groups.

B. You should assign roles to users

C You should add users to groups.

D. You should assign roles to groups.

51 What are two ways to generate an Event

A Business Rule

B Workflow

C. Log entry

D. Knowledge article publication

52 Which core table in the ServiceNow platform provides a series of standard fields used on each of

the tables that extend it, such as the Incident [incident] and Problem [problem tables?

A Task [task]

B. Assignment [assignment]

C. Service [service]

D. Workflow [workflow]
53 which of the following statements describes how data is organized in a table?

A. A column is a field in the database and a record is one user

B. A column is one field and a record is one row

C. A column is one field and a record is one column

D. A column contains data from one user and a record is one set of fields

54 What is a sys_id?

A. Unique 32-character identifier that is assigned to every record

B. A client-side Business Rule

C.A server-side Business Rule

D. Unique 64-character identifier that is assigned to every record

55 When creating a global custom table named “abc”, what is the table name that is automatically

assigned by the platform?

A.snc_abc

B abc

C u_abc

D. sys_abc

56 Access Control rules may provide access security for which of the following database objects?

A For a specific role, group, or user

B. For a specific row, column, or table

C For specific groups

D. For a specific CMDB Configuration item

57 What is the primary application used to load data into ServiceNow?

A Service Level Management

8. Configuration

C. System Import Sets

D. System Update Sets

58 Which tool is used for creating dependencies between configuration items in the CMDB?

A.CI Relationship Editor

B. CMDB Builder

C CI Service Manager

D.CI Class Manager

59 What is the difference between a UI Policy and Data Policy?

A. Data Policies run when data is entered through the form, by an Import Set, or by web
services, while UI Policies are set only by web services

8. Data Policies can be converted into UI Policies, but UI Policies cannot be converted into
Data Policies

C. Data Policies run regardless of how data is entered into ServiceNow, while UI Policies are
used for form interactions

D Date policies run only after ui policies run successfully

60 Which one of the following is an accurate list of changes that are captured in an Update Set?

A. Changes made to: tables, forms, schedules, and client scripts

B. Changes made to: tables, forms, Business Rules, and data records

C Changes made to: tables, forms, groups, and configuration items (CIs)

D. Changes made to: table, forms, views, and fields

61 What are the steps to retrieve an Update Set?

A Verify Update Set is Complete, Retrieve, Preview, Apply

B. Verify Update Set is Complete, Test Connection, Apply

C Verity Update Set is Complete, Test Connection, Commit

D. Verify Update Set is Complete, Retrieve, Preview, Commit

62 Integration Hub enables execution of third-party APIs as a part of a flow. These integrations are

referred to as

A An action

B. a spoke

C. a connection

D an integration step.

63 Which of the following protects applications by identifying and restricting access to available files

and data?

A. Application Configuration

B. Verbose Log.

C. Access Control Rules

D. Application Scope
64 Which one statement correctly describes Access Control rule evaluation?

A Table access rules are evaluated from the general to the specific

B. if more than one rule applies to a record, the older rule is evaluated first

C. If a row level rule and a field level rule exist, both rules must be true before an operation
is allowed

D. The role with the most permissions evaluate the rules first.

65 ServiceNow contains a resource which provides the following:

1. A standard and shared set of service related definitions across ServiceNow products and

platform that will enable and support true service level reporting.

2. A CMDB framework across our products and platform that will enable and support multiple

configuration strategies.

What resource do these statements describe?

A. Common Services Data Model (CSDM)

8. Information Technology Service Management (ITSM)

C. Configuration Management Database (CMDB)

D. Information Technology infrastructure Library (ITIL)

66 An IT manager is responsible for the Network and Hardware assignment groups, each group

contains 5 team members, These team members are working on many tasks, but the manager

cannot see any tasks on the Service Desk > My Groups Work list. What could explain this?

A The Service Desk > My Groups Work list shows active work tasks that are not yet assigned.

B The manager does not have the itil role.

C. The manager is not a member of the Service Desk group.

D. The manager is not a member of the Network and Hardware groups.

E The Assignment Group manager field is empty.

67 What do you need to do before you can use an Application-based trigger in your flow?

A. Activate application trigger spoke

B. Activate trigger security rules

C Activate application spoke, and plug-ins as needed

D. Assign Application trigger role [sn_app_trigger_write] to SME

E Activate application plugins only

68 The ServiceNow platform includes which types of interfaces? (Choose three.)

A. Now Mobile Apps.

B. Agent Control Center

C. Back Office Dashboard

D. Service Portals

E. Now Platform® User Interfaces

F. Field Service Taskboard

69 Which of the following not included in an Update Set, by default? (Choose four.)

A Homepages

B. Data

C Published Workflows

D. Business Rules

E. Schedules

F. Database changes

G. Related Lists

H. Report Definitions

I. Scheduled Jobs

J. Client Seripts

K. Views.
70 You are showing your customer a new form that you have created for their new application. They

would like to add a field to the form. Where could you do that? (Choose two.)

A Select Fields and Columns module

B. Right click on form header, select Configure > Form Layout,

C Click on context menu, select Configure > Form Designer

D. Select Field Class Manager module

71 Which ServiceNow resource is a framework that ensures the data your ServiceNow application

requires maps correctly to the appropriate CMDB tables?

A. Common Service Data Model (CSDM) E. Cl Class Manager (CICM)

B. Service Mapping Utility (SMU)

C. Service Schema Map (SSM)

D. CMDB Class Manager (CMDBCM)

72 What do you activate when you want to add applications or functionality within your
development instance?

A. App Package

B. Updated Pack

C Patch

D. Plugin

E. App Updated Set

73 What field contains a record's 32-character, unique identifier?

A Sn_rec_id

B rec_id

C u_id

D. sys_id

E. sn_gu_id

F. sn_sys_id

G id

74 Your company is giving all first line workers a special T-shirt as a recognition for their hard work.

‘Management team wants a way for employees to order the T-shirt, with the abilty to specify the

Preferred size and color. How would you ensure that only first line workers (non-managers) can

submit the order?

 A Create Record Producer and use the Available For list to specify First Line [sn_first_ine] role

B, Create Catalog Item and use the Not Available list to specify the Manager Group

C. Create Catalog Item and use the Available For list to specify ITIL [itil] role

D. Create Order Guide and use the User Criteria list to specify First Line [sn_first_line} role

75 What is used frequently to move customizations from one instance to another?

A. Update Sets

B. Code Sets

C Update Packs

D Configuration Logs

E. Remote Sets

F. Local Sets

G. Code Packs

76 What icon do you use to change the label on a Favorite?

A Clock

8, Hamburger

C. Pencil

D. Three dots

E. Triangle.

F. Star

77 What needs to be specified, when creating a Business Rule? (Choose four.) (confirmed answer)

A.UI action

B. Table

C. Fields to update

D Who can run

E. Script to run

F. Application scope

G. Update set

H. Timing

I. Condition to evaluate

78 What feature can track the amount of time that a task has been open, to ensure that tasks are

Completed within an allotted time?

 A. Task Escalation Clock

B Service Level Agreements

C. Inactivity Monitor

D. Response Time Clock

E. Business Tine Remaining

79 What is a quick way to create a report from a list view?

A. Click on filter breadcrumb, drag and drop on the Report > Create New module

B. Click Funnel, define fiter conditions, click Create Report

C. Click Context Menu, select Create Report

D Apply filter, rightclick on column header, select Bar Chart

E. Apply filter, right click on column header, select Create Report

80 What import utility do you use when the field names on the import set match the name of the

fields on the Target table?

A. Schema Mapping.

B. Automatic Mapping

C. Mapping Assist

D. Mapping Dashboard

81 As an IT employee what interface would you use, if you wanted to browse internal IT

documentation, like troubleshooting scripts and FAQs?

A. Knowledge

8, ServiceNow Wiki

C Knowledge Now

D. SharePoint

E. Stack Overflow

82 A new Service Desk employee in Latin America complains that the create dates and times are

Incorrect on their Incident list. What would you suggest to fix this issue?

A. Have them clear their cache.

B Have them use the gear icon to set the employee's time zone.

C. Recommend they use Chrome, instead of Explorer.

D. Use the system properties to correct the instance’s time zone.

E. Have them correct the time zone on their computer.

83 What are three security modules often used by the System Administrator? (Choose three.)

A System Properties > Security

B, Utilities > Migrate Security

C. System Security > Security

D, Self-Service > My Access

E. System Security > Access Control (ACL)

F. Password Management > Security Questions

G. System Security > High Security Settings

84 When testing a catalog item, having a manager approval flows, which of these best practices

would you follow? (Choose three.)

A. Make sure the latest flows are activated.

B, Use the instance Incognito setting to quickly toggle between requester and approver.

C. impersonate the requester to ensure the form works,

D. Make sure the requester’s user record has a manager specified.

E. Create and select your Testing Update Set, before starting the test cases.

F. Use your Admin account, so you can approve the items quickly.

85 What is a no-code approach to control the mandatory or read-only state of a form field?

A. UIAction

B. Client Seript

C. UlScript

D. UIRule

E. UI Policy

86 When moving multiple update sets at one time, what might you do to facilitate the move?

A Batch

B. Verify

c. Test

D. Preview

87 What is specified in an Access Control rule?

A. Groups, Conditional Expressions and Workflows

B Table Schema, CRUD, and User Authentication

C. Object and Operation being secured; Permissions required to access the object

D security_admin

88 Which icon would you double click, to expand and collapse the list of all Applications and
Modules?

A Star

8. Clock

C Application

D. Funnel
89 What do you call any component that needs to be managed in order to deliver services?

A. CSDM Items

8. CMDB

C Configuration item

D. Service Offerings

E. Asset

90 A new service catalog item is being developed, but should only be visible to managers inside the
HR Department. What method would you use to fulfill this requirement?

A Specify the Dept_Mgr role on the catalog content block

B. Add the Department Manager group to the catalog item’s user criteria

C Add the Department Manager group to the catalog item’ ACL

D Oniy publish the item in the HR service catalog

E. Use a Dept_Mgr ACL on the HR service catalog

91 A user wants to create a set of filter conditions, where they want to show records which satisfy

two conditions:

Incidents wherethe state is Closed, Incidents where Assignment Group Is Network, After clicking

the Funnel con, what should the user do?

A. Define the first condition; click AND button; define second condition; click Run

B. Define the first condition; click AND button; define second condition; press enter

C. Define the first condition; click OR button; define second condition; press enter

D. Define the first condition; click > icon on breadcrumb, define second condition; click Run

E. Define the first condition; click > icon on breadcrumb, define second condition; press
enter.

92 Access Control rules are applied to a specific table, like the Incident table. Whats the object name

for a rule that s specific to the Incident table and the Major Incident field?

A Incident Major_Incident

8. incident=>major_incident

C. incidente=>major_incident

D. incident] |major_incident

E. incident.majer_incident
93 Two departments (HR Onboarding and Facilities) have come to you, asking for a way for

employees to request event roomsetup services. The requirements are the same for the form and
the task routing to the Facilities’ assignment group.

For HR, the item will be used primarily for the Onboarding coordinators, for employee orientation

sessions.

For Facilities, the item will be used for anyone in the company who needs room set up services.

However, both departments have thelr own service catalogs.

What do you do, to support these requirements?

A Create one Catalog Item for HR Event Room Set Up and one for Facilities Event Room Set
Up; Then publish each to the appropriate Catalog.

B. Create one Catalog Item for Event Room Set Up; then publish to both Catalogs.

C. Create one Catalog Item for Event Room Set Up; then publish to the Parent Catalog, which
is accessible to both HR and Facilities.

D. Create one Catalog Item for Event Room Set Up; then use ACLs to control access.

94 After finishing your work on High Security Settings, what do you do to return to normal admin

security levels?

A Select Normal role

B. Log out and back in

C. Use System Administration > Normal Security module

D. Select Global Update Set

E. End Impersonation

95 What type of field allows you to look up values from one other table?

A Reference

B. Verity

Cs

D. Selections

E. Dot walk

F. Lookup
96 Which module would you use to create a new automation of business logic such as approvals,

tasks, and notifications?

A. Process Automation > Flow Designer

8. Process Automation > Flow Administration

C. Process Automation > Workflow Editor

D. Process Automation > Process Flow

E. Process Automation > Active Flows

97 A department manager asks an analyst to build some reports. Where do you recommend the

Analyst start?

A. Report Dashboard > Create New

B. Reports > Getting Started

C. Performance Analytics > Reports

D. Self-Service > Reports

E. Reports > Create New

98 What are the steps for applying an update set to an instance?

A Retrieve, Preview, Commit

B. Specify, Transform, Apply

C. Retrieve, Assess, Apply

D.Get, Test, Push

E. Pull, Review, Push

99 When importing spreadsheet data into ServiceNow, in which step does the data get written to the

Receiving table?

A Run Transform

B. Run Import

C. Import Dataset

D. Execute Transform

E Schedule Transform
100 What would you do, on list, if you wanted to show the records in groups, based on the column

category? (Choose two.)

A.On list Context Menu, select Group By > Category

B. On the Filter Menu, select Group By > Category

C. Click Group On icon, select Category

D. On Navigator Filter, type tablename.group.category and press enter

E. On the Category column title, click Context menu > Group By Category

101 Which collaboration tool is available from the banner, using the bubble icon?

A.Now Messenger

B. Agent Chat

C. Connect Chat

D. Collaborate Now

E. Live Feed

102 On the knowledge base record, which tab would you use to define which users are not able to:

write articles to the knowledge base?

A.Can Contribute

8. Cannot Author

C. Cannot Contribute

D. Cannot Write

E. Read Only

103 Which features allow you to update multiple records at one time? (Choose two.)

A. List Editor

B. Field Update Action

C. Bulk Record Update

D. Data Remediation Dashboard

E. Update Selected Action

104 Categories in the knowledge base, by default, can be created and edited by which knowledge

workers? (Choose two.)

A. Knowledge Authors

B. Knowledge Contributors

C. Knowledge Controller
 D Knowledge Managers

E. Knowledge Category Managers

F. Knowledge Submitters

G. Knowledge Owners

H. Knowledge Taxonomy Owner

105 Which collaboration tool opens a sidebar and allows you to create new conversations with other

ServiceNow users?

A. Skype Now

B. Collaborate Now

C. Agent Messenger

D Agent Chat

E. Connect Chat

106 What module would you use if you wanted to view a list of all of the fields on the Incident table?

(Choose two.)

A Tables & Columns

B. Dictionary

C. Data Class Manager

D. Dictionary Dashboard

E. Database View

F. Schema

107 What component causes a flow to run after a record has been created or updated?

A. Date-based trigger

B. On-change trigger

C. Record-based trigger

D Application-based trigger

E Updated-date trigger

108 What type of field Boolean and appears as a check box?

A. Yes/No

B. True/False

C. On/Off
 D. Binary

E. 0/1

109 Which module Is used to access the knowledge bases which are available to you?

A. Knowledge > Home

B. Self Service > Knowledge

C. Knowledge >All

D. Knowledge > Knowledge Bases

E Knowledge > Overview

110 A customer requests the following data quality measures be added:

Incident numbers should be read only, on all lists and forms, for all users. Short Description field

should be mandatory, on all records, across all applications, on Insert. Which type of policy would

you use to meet this requirement?

A. Data Quality Policy

B. Dictionary Design Policy

C. Ul Data Policy

D.UI Policy

E, Field Criteria Policy

F. Data Policy

111 What type of user (persona) has clearly defined paths and workflows in the platform and have
one or more roles (ie itil and approver_user)?

A. Workflow User

B. Request Fulfiller

C. ITSM User

D. Approving Manager

E. Service Desk User

F. Process User

112 Which module would you use to customize your instances banner image, text and colors?

A System Ul> Ul Pages > Branding,

B. Service Portal > Portals > Branding

C. System Properties > Basic Configuration UI16

D. System Properties > Branding

 E Homepage Admin > Pages > Branding

113 What is the name of the table relationship, where two or more tables are related in a bi-
directional relationship, so that the related records are visible from both tables in a related list?

A Database View

B. Many to Many

C One to Many

D. Extended

114 On a Form header, what is the three bar icon called?

A Pancake icon

B. Additional Actions or Context Menu

C. Hamburger icon

D. Cake icon

115 Group records are stored in which table?

A. Group [sn_user_group]

B. Group [sys_user_group]

C. Group [s_sys_group]

D. Group [u_sys_group)

116 What function do you use to add buttons, links, and context menu items on forms and lists?

A.UI Policies

B. Ul Settings

C Ul Actions

D. UI Config

117 On a Business Rule, the When setting determines at what point the rule executes. What are the

options for specifying that timing?

A Before, After, Async, Display

B. Prior to, Synchronous, on Update

C Insert, Update, Delete, Query

D. Before, Synchronous, Scheduled Job, View

118 What are different types of Data Sources, which may be imported into ServiceNow? (Choose
four.)

A Local Sources (i.e. XML, CSV, Excel)

B. Implementation Spoke

C DataHub

D. JDBC Connection

E. Network Server

F. LDAP Connection

119 What are the components that make up a filter condition? (Choose three.)

A. Operator

B. Match Criteria

C. Value

D Column

E. Field

120 When impersonating a user for testing purposes, what is the best way to return the instance,

logged in with your user account?

A Turn your computer off and on again

B. Clear browser cache

C. End impersonation

D. Log out and back in

121 What controls the publishing and retiring process for knowledge articles?

A Approval Policies

B. Approval Definitions

C Workflow Designer

D. Workflows

E. State Lifecycle

122 What type of query allows you to filter list data using normal words, instead of the condition

builder?

A. Natural Language Query D. Predictive Intelligence Query

B. Alexa Query E. Auto-suggest Query

C. Machine Learning Query

123 Tables may have a One to Many relationships. From the Service Catalog, what are examples of

tables having a one to many relationships? (Choose three.)

A. One Approval can have many Requests

B. One Request can have many Requested Items

C One Requested Item can have many Approvals.

D. One Requested Item can have many Catalog Tasks

E. One Cart can have many Requests

124 On a filter condition, which component is always a choice list?

A. Operator

B Filter Criteria

C. Operation

D. Match Criteria

125 A Role is defined as what?

A. A collection of permissions

B. A set of user access policies

C A Persona in a workflow

D A set of access control rules

126 A user is complaining that they are seeing a blank page, when they click Create New, from your

custom Inventory application. You have confirmed that they can see the Inventory application, and

the Create New module on the application navigator. What could be the cause of this issue?

A. Create New module has a broken link

B. Known intermittent issue with U115

C User should be using Chrome instead of Explorer for their browser

D. User has read role, but not the write role on the Inventory table

E. User session has timed out

127 What resource can you use to view details of the tables and configuration items (Cis) associated

with a particular use case?

A Scenario Dashboard

B. Cl Use Case Modeler

C. CMDB Use Case Modeler

D. Common Service Data Model (CSDM) product view

128 A manager wants to view a snapshot of month-end Sales performance data, as compared to
Sales targets. In addition, the manager wants to be able to see those monthly numbers trended over

time, and forecasted into the future. What capability do you suggest for this manager?

A Scheduled Reports, a custom snapshot table, and a Trend report

B. Scheduled Reports and Excel

C Scheduled Reports, a custom snapshot table, and a Projection report

D. Performance Analytics

E. Key Performance Indicators.

129 What are advantages of using Flow Designer? (Choose three.)

A Supports advanced developers

B. Enables complicated scripting

C Reduces technical debt

D. Less manual scripting

E. Smooth integration with 3rd party systems

130 Your customer requires that they be able to monitor which users are performing impersonations
in their instance. What would you do to meet that requirement?

A. Add the role Log Write [sn_log_write] to the Impersonator Group

B. Create user update set for impersonation tracki

C Activate the glide.sys.log_impersonation prop

D. From User icon, select Elevate Roles

E. On the Impersonator role record, right click and select Create Log

131 When a flow runs an action, it generates runtime value, which stays the same for the duration of
the flow. What is the name of this runtime value?

A Trigger runtime value

B. Sequence runtime value

C Starting runtime value

D. Data pill runtime value

E. Input runtime value

132 The wait time for end users is based on the round-trip between the client and the server. What

activities are included in the round-trips?

A. Request + Response

B. Save + Update

C. Write + Read

D. Submit + Query

E. Insert + Verify.

133 When importing data, what happens to imported rows, if no coalesce field is specified?

A Allows are rejected from the import, as coalesce field is required.

B. All rows are treated as new records. No existing records are updated.

C. Duplicate rows are rejected from the import.

D. All rows are treated as new records, but errors will be flagged in the import log.

134 What is the most common role that has access to almost all platform features, functions, and

data?

A Security Admin [security_admin]

B. Sys Admin [sys_admin}

C. Admin [sn_admin}

D. System Administrator [admin]

E. Base Admin [base_admin}

135 What feature do you use to specify which users are able to access a Service Catalog Item?

A. Can Read Role

B. Catalog User Role

C. Can Order Tab

D. User Criteria

136 Which component of a table contains a piece of data for one record?

A Factor

B. Field

C. Datapoint

D. Element

E. ltem
137 What type of field has a drop down list, from which you can pick from pre-defined options?

A. Choice

B. Picker

C. Drop down

138 User records are stored in which table?

A User [sys_user]

B. User [sn_user]

C. User [u_sy5_user]

D. User [s_user}

139 What ServiceNow feature can be triggered by events, and is used to inform users about activities
or updates in ServiceNow?

A Notifications

B. Alerts

C Texts

D. Events

E. Emails

140 Which ServiceNow capability allows you to provide knowledge articles, via a conversational

A Agent Assist

B. Virtual Agent

C. Now Messenger

D. Connect Agent

141 Which role can manage multiple knowledge bases?

A knowledge_base_admin

B kb_admin

C.sn_kb_admin

D. knowledge_admin

142 Which statement correctly describes the differences between a Client Script and a Business
Rule?

A.A Client Script executes before a record is loaded and a Business Rule executes after a
record is loaded

B. A Client Script executes on the server and a Business Rule executes on the client side

C A Client Script executes on the client and a Business Rule executes on the server
 D. A Client Script executes before a record is loaded and a Business Rule executes after a
record is Updated

143 What are benefits of assigning work tasks to a group, rather than to an individual? (Choose four.)

A. Group members can choose their tasks from My Groups Work

B. Groups can assign tasks to users based on on-call schedules

C. Site support members can pick tasks, based on Location

D. Groups can assign tasks to users based on skills

E. Group members can avoid tasks, which are nearing SLA breach

F. Groups can assign tasks to users based on availability

144 What ServiceNow feature allows you to include data from a secondary related table on @
report?

A SQL

B. Dot Walking

C. Outer Join

D. Joins

145 What attributes can you manage, using System Properties > Basic Configuration UI16? (Choose

five.)

A. Browser tab title

B. Module text colour

C. Preferred browser

D. Base theme

E. Font style

F. Animation style

G. Header background colour

H. Banner image

146 Which field (or fields) is used as a unique key during imports?

A Match Fields

B. Coalesce Fields

C. Key Fields

D. Sys IDs
147 You are asked to create an option in the Service Catalog, which will allow a user to click Get Help.
and describe the issue they are having. These forms should create incident records, which are
automatically routed to the Service Desk. Which method would you use?

A. Create Record Producer

B. Create Catalog Item

C. Create Order Guide

D. Create Content Item

148 What is the result of the order in which access controls are evaluated?

A Ensures user has access to the fields in a table, before considering their access to the table

B. Ensures user can get to work as quickly as possible

C. Ensures user has access to the application, before evaluating access to a module within
the application

D. Ensures user has access to a table, before evaluating access to a field in the table

149 Which tool graphically displays an infrastructure view for a configuration item (Cl) and its

relationship with other cis?

A Schema Map

B. Dependency View

C. Dependency Map

D Database View

150 What are examples of Core tables in the ServiceNow platform?

A Configuration, Connect, Chat

B Team, Party, Awards

C. User, Task, Incident

D. Work, Caller, Timecard

151 Which tab on the knowledge base record, would you use to identify the sets of users who are
able To read articles in that knowledge base?

A Access List

B. Can Access

C. Accessible to

D. Can Read
152 What are the main components of the Form Design interface? (Choose three.)

A Field Layout

B. Page Header

C. Field Navigator

D. Field Picker

E. Form Layout

153 What is used to determine user access to knowledge bases or a knowledge article?

A. sn_kb_read, sn_article_read

B. Privacy Settings

C. Read Access Flag,

D. User Criteria

154 What are the three key tables in an enterprise CMDB? (Choose three.)

A cmdb

B. sn_cmdb_bak

C. cmdb_rel_ci

D. sn_cmdb

E. cmdb_bak

F. cmdb_ci

G sn_cmdb_ci

155 What is the best practice related to using the Default Update Set for moving customizations

between instances?(confirmed answer)

A. Merge Default update sets before moving between instances

B. Submit Default update set to application repository

C. You should not use the Default Update sets for moving between instances

D. Keep Default update set to maximum of 20 records, for troubleshooting purposes

156 On what part of the ServiceNow instance, would you find the option to impersonate User?

A. Module

B. Content Frame

C. Application Navigator

D. Banner
157 Which application is used primarily to load data into ServiceNow?

A. Import Hub

B, System Import Sets

C. Data Import Configuration

D. Import Management

158 If a knowledge base has no access details specified, what users are able to read articles in that

knowledge base?

A itil users

B. Any user with an article's permalink

C. Any active user

D. No users

E Users with kb_user role

159 Which database provides a logical model of your company infrastructure by identifying,
controlling, maintaining and verifying Cis that exist?

A. IMDB

B. ITSM

C CSDM

D.CMDB

E. LDAP.

160 Which module is used as the first step for importing data?

A. Coalesce Data

B. Transform Data

C Import Data

D. Load Data

161 When you need to orchestrate business processes across services with little technical user

knowledge, which utility would you use?

A Flow Manager

B. Flow Designer

C. Flow Editor

D. Workflow Editor

E. Workflow Designer
162 When a user reports that they are not able to see modules on the application navigator, what
can you do, to see what modules are visible to them?

A. Look up their password, so you can login with their account

B. Initiate a Connect Chat session

C Install the Bomgar plug-in

D. Impersonate the user

E. Launch a NowChat window

163 What is a key difference between Reporting and Performance Analytics?

A Performance Analytics contains snapshots of data taken over time; Reporting shows only
the data as itis, at the moment the reports run.

B. Performance Analytics can show trends; Reports cannot

C Reports can be run on a scheduled basis; Performance Analytics cannot.

D. Performance Analytics data can be published to Dashboards; Reports cannot.

E. Performance Analytics shows KPIs; Reporting does not.

164 While showing a customer their incident form, they ask to change the Priority values to display

their internal terminology P1, P2, P3, P4. They wantit to be consistent across all Tasks. How would

you do that? Right click on Priority and select what?

A. Configure Lists

B. Shows

C. Configure Task

D. Show Choices

E. Show Choice List

F. Configures

165 Your customer would like to create a new template to notify users who are affected by network

outages at their site. Which module would you use to create a new notification?

A. System Notification > Email > Notifications

B. Administration > Notification Overview

C. System Properties > Email > Settings

D. User Preferences > Email > Notifications

E. Click Gear > Notifications > New

166 When designing a flow, how do you reference data from a record, in that flow?

A. Drag the table icon onto the flow definition

B. Use the condition builder to specify the desired values

C Specify the source table on the data pill related list

D. Drag the data pill onto the flow definition

E. Add the table reference using the slush bucket

167 On the Reports page, what sections allow you to see which reports are visible to different

audiences? (Choose four.)

A. Group

B. Department

C. My reports

D. Team

E. Dashboards

F. Global

G. Admin

H. Analytics

I all

J. Company

168 Which tool is used to define relationships between fields in an import set table and a target
table?

A-Transform Schema

B. Schema Map

C Dictionary Map

D. Transform Map

E. Field Transformer

F. Import Designer

169 Which ServiceNow capability provides assistance to help users obtain information, make
decisions, and perform common work tasks via a messaging interface?

A. Agent Workspace E. Now Support

B. Chat bot

C. Virtual Agent

D. Knowledge Chat
170 Which feature allows you to automate business logic for a particular application or process such
as approvals, tasks notifications, and record operations?

A Flows

B. Action Sequences

C Action Sets

D. Task Flows

E. Flow Diagrams

171 As it relates to ServiceNow reporting, which of the following statements describes what a metric

do?

A. A metric is a report gauge used on homepages to display real-time data

B. A metric is a time measurement used to report the effectiveness of workflows and SLAs

C. A metric is used to measure and evaluate the effectiveness of IT service management

process«

D. A metric is a comparative measurement used to report the effectiveness of flows and

SLAs.

172 The display sequence is controlled in a Service Catalog Item using which of the following?

A. The Default Value field in the Catalog Ttem form

B. The Sequence field in the Catalog Item form

C. The Order field in the Variable form

D. The Choice field in the Variable form

173 Reports can be created from which different places in the platform? (Choose two.)

A. List column heading

B. Metrics module

C. Statistics module

D. View / Run module

174 Knowledge Base Search results can be sorted by which of the following? (Choose three.)

A. Most recent update

B. Popularity

C. Relevancy

D. Manager assignment

E. Number: of views
175 What is the path an Administrator could take to view the fulfillment stage task list for an order pl

by a user?

A. RITM (Number)>REQ (Number)>PROCUREMENT (Number)

B. REQ (Number)>RITM (Number)>PROCUREMENT (Number)

C. REQ (Number)>RITM (Number)>TASK (Number)

D. FULEILLMENT (Number)>RITM (Number)>TASK (Number)

176 Which term refers to application menus and which you may want to access quickly and often?

A. Breadcrumb

B. Favorite

C Tag

D. Bookmark

177 What is generated from the Service Catalog once a user places an order for an item or service?

A. A change request

B. An Order Guide

C. A request

D. An SLA

178 From the User menu, which actions can a user select? (Choose three.)

A. Send Notifications

B. Log Out ServiceNow

C. Elevate Roles

D. Impersonate Users

E. Order from Service Catalog

F. Approve Records

179 Which of the following is true of Service Catalog Items in relation to the Service Catalog?

A. They run behind the scenes.

B. They are the building blocks.

C. They are optional.

D. They provide options.

180 Table Access Control rules are processed in the following order:

A. any table name (wildcard), parent table name, table name

B. table name, parent table name, any table name (wildcard)

C. parent table name, table name, any table name (wildcard)

D. any table name (wildcard), table name, parent table name

181 A REQ number in the Service Catalog represents...

A. the order number.

B. the stage.

C. the task to complete.

D. the individual item in the order

182 Which would NOT appear in the History section of the Application Navigator?

A. Records

B. UI Pages

C. Lists

D. Forms

183 Which one of the following statements is a recommendation from ServiceNow about Update
Sets?(confirmed answer)

A. Avoid using the Default Update set as an Update Set for moving customizations from
instance to instance

B. Before moving customizations from to instance with Update Sets, ensure that both

instances are different versions

C. Use the Baseline Update Set to store the contents of items after they are changed the first
time

D. Once an Update Set is closed as “Complete”, change it back to “In Progress” until it is
applied to another instance

184 For Administrators creating new Service Catalog items, what is a characteristic they should know
about Service Catalog variables?

A. Service Catalog variables can only be used in Record Producers

B. Service Catalog variables can only be used in Order Guides

C. Service Catalog variables cannot affect the order price

D. Service Catalog variables are global by default

185 Which one of the following statements is true about Column Context Menus?

A. It displays actions such as creating quick reports, configuring the list, and exporting data

B. It displays actions related to filtering options, assigning tags, and search

C. It displays actions related to viewing and filtering the entire list

D. It displays actions such as view form, view related task, and add relationship

186 Which of the following steps can be used to import new data into ServiceNow from a
spreadsheet:

A. Select Data Source, Schedule Transform

B. Load Data, Create Transform Map, Run Transform

C. Define Data Source, Select Transform Map, Run Transform

D. Select Import Set, Select Transform Map, Run Transform

187 From a form, what would you click to add additional field on the form

A. Context Menu > Form > Layout

B. Context Menu > Configure > Form Layout

C. Context Menu > Configure > Form Design

D. Right click on header > Add > Field

E. Context Menu > Form > Designer

F. Right click on header > Configure > UX Dashboard

188 What Service Catalog feature do you use to organize items into logical groups?

 A. Categories

 B. Variable Sets

 C. Sections

 D. Catalog items

189 When creating a new notification, what must you define? (Choose three.)

 A. The associated knowledge base

 B. Settings for handing inactive user accounts

 C. Under what conditions is the notification sent

 D. Who receives the notification

  E. What the content of the notification

190 The ServiceNow platform supports a wide variety of plug-and-play applications. You
can choose from the included workflows of build your own workflow: Which of these
workflows are included in the platform? (Choose three.)

 A. Federal Workflows

 B. Customer Workflows

 C. Infrastructure Workflows

 D. Manufacturing Workflows

 E. Employee Workflows

 F. IT Workflows

191 What is the definition of a group?

 A. A collection of subject matter experts

 B. A team of users

 C. An escalation pod

 D. A collection of users

 E. A department
192 You have been asked to create a way for users to order a new iPhone, but only if they get
two levels of approval. The approvers and users should be automatically notified at each
approval level. What feature would you use to manage the approvals and notifications?

 A. Approval Chains

 B. Flows

 C. Approver Delegates

 D. Parent-Child Approvers

 E. Approval Criteria

193 When managing tags, you can adjust who is able to see it. What are the visibility
options? (Choose three.)

 A. Groups and Users

 B. Me

 C. Roles and Permissions

 D. Everyone

 E. Admins

194 When using the Data Pill Picker, use which keys to dot-walk to fields in other tables?

 A. Plus, Minus

 B. Ctrl <, Ctrl >

 C. Arrows

 D. Ctrl C, Ctrl V

 E. Shift F4, Shift F5

195 In what order are Access Controls evaluated?

 A. Field-level - most specific to most general; then Table-level - most specific to most
general
  B. Field-level - most general to most specific; then Row-level - most specific to most
general

 C. Table-level - most specific to most general; then Field-level - most specific to most
general Most Voted

 D. Table-level - most specific to most general, then Row-level - most specific to most
general

196 What instance resource allows you to access guided tours, information about actions, and
instructions on how to use inputs and outputs in your flow?

 A. Docs

 B. Community

 C. Help Panel (question mark icon)

 D. Wiki

197 The Employee On-boarding team has asked for a way for managers to order computers,
monitors, business cards, and cell phones for new employees. How would you proceed to
meet this requirement?

 A. Create Requested Item

 B. Create Record Producer

 C. Create On-boarding Bot

 D. Create Order Guide

198 On the CI Dependency View, what enables you to trace from an infrastructure item, like
a Server, to the Services that are dependent on that Server?

 A. Automapping Utility

 B. Relationships

 C. Service Tracer

 D. Transform Map

199 What are examples of UI Actions, relating to Lists? (Choose four.)

 A. List Links Most Voted

  B. List Choices Most Voted

 C. List Buttons Most Voted

 D. List Override

 E. List Context Menu Most Voted

 F. List Control

200 To apply a UI Policy to all views, which field should be set to true in its definition
record?

 A. Global Most Voted

 B. Reverse if false

 C. On load

 D. Inherit

201 On a related list, which buttons are commonly used for managing the records on the list?
(Choose three.)

 A. Add Most Voted

 B. Edit Most Voted

 C. Publish

 D. Manage

 E. New Most Voted

202 On what part of the ServiceNow instance, would you find the option to access
applications, like Incident Management?

 A. Application Navigator Most Voted

 B. Service Desk Homepage

 C. Self Service Module

 D. Favorites
203 On a form, which type of field has this icon which can be clicked, to see a preview of the
associated record?

 A. Lookup

 B. Preview

 C. Reference Most Voted

 D. Snapshot

 E. Quickview

 F. Drilldown

204 What role enables someone to authorize a request, with no other permissions on the
platform?

 A. Approval Group [approval_group]

 B. Authorize [authorize_user]

 C. Reviewer [reviewer_user]

 D. Verification [verify_user]

 E. Approver [approver_user]

205 When building an extended table from a base table, which fields do you need to create?
(Choose two.)

 A. The fields that are not in the base table. Most Voted
  B. The mandatory fields for the base table.
 C. The fields that are specific to the extended table. Most Voted
 D. The reference fields for the base table.

206 As administrator, what must you do to access features of High Security Settings?

 A. Impersonate Security Admin

 B. Select Elevate Roles Most Voted

 C. Add security_admin role to your user account

 D. Use System Administration > Elevate Roles module

207 How is the ServiceNow platform set up so that Administrators can easily configure their
instances to send an email at the end of an upgrade?

 A. Administrators can update the email notification named "System Upgraded" in the
System Logs module by adding the appropriate User to receive it.

 B. Administrators can update the email notification named "System Upgraded" in the
Notifications module by adding the appropriate User to receive it.

 C. Administrators can write a Client Script to send out an email to the Administrator
when an Update is complete.

 D. Administrators can write a Business Rule to send out an email to the Administrator
when an Update is complete.

208 A customer wants to be able to identify and track components of their infrastructure that
support their eCommerce service. What ServiceNow products could support this
requirement? (Choose three.)

 A. Asset Management

 B. Discovery Most Voted

 C. Configuration Management (CMDB) Most Voted

 D. Service Mapping Most Voted

 E. Performance Analytics

209 You are editing a new incident record and would like the "Save" button to be located on
the Form header. Which action would need to be taken for that button to appear?
  A. Context Menu > Form Design > add the “Save” button.

 B. All > System Properties > UI Properties > Turn on the “glide.ui.advanced”
property.

 C. All > System Properties > UI Properties > Turn on the “Save” button. Most Voted

 D. Context Meru > Form Layout > add the “Save” button.

210 Which feature helps to automatically allocate a critical, high-priority, service request to
the appropriate assignment group or team member?

 A. Assignment Rule

 B. User Policy

 C. Predictive Intelligence

 D. UI Policy

211 Which features ensures data consistency while importing data using import sets and web
services?

 A. UI Policy

 B. Data Policy

 C. Business Rule

 D. Client Script

 E. CSDM

212 A colleague wants to rearrange the columns on their My Work List. Once the user has
navigated to the list, where should they navigate to select and arrange the columns?

 A. Right click on any column header, Context Menu > Configure > List Layout

 B. Click List Context Menu > Configure > List Layout

 C. Click List Context Menu > Personalize List

 D. Click Personalize List

213 Roles can inherit permissions from other roles. Which role inherits all of the permissions
of the catalog role, and the user_criteria_admin role, plus has permissions to create Items and
Services?

 A. Sys Admin [sys_admin]

 B. Catalog Admin [catalog_admin]

 C. Catalog Author [sn_catalog_write]

 D. Item Admin [sn_item_admin]

214 What component of the ServiceNow infrastructure defines every table and field in the
system?

 A. Schema

 B. Field Map

 C. Table Class Manager

 D. Dictionary

 E. Data Atlas

215 An order from the Service Catalog has been placed. Two records in the Platform are
created as a result. Which two records are associated with this newly ordered item? (Choose
two.)

 A. A record of sc_req_item table

 B. A record of sc_task

 C. An incident record

 D. A change record

 E. A problem record

216 An order for new office equipment has been placed through the Service Catalog. How
would you view the lists of requests after the orders have been placed?

 A. All > Tables and Columns > Tasks

 B. In the Navigation Filter, type “requests.list" and press the Enter key

 C. All > Service Catalog > Requests

  D. All > Service Catalog > Open Records > Items Most Voted

217 Which path would you take to access the table configuration page from a form?

 A. The Form Context menu > View > Show Table

 B. The Form Context menu > View > Table

 C. The Form Context menu > Configure > Dictionary

 D. The Form Context menu > Configure > Table

218 Which framework can automatically populate values for the Priority and Category fields
based on the Short description field value?

 A. Predictive Intelligence Most Voted

 B. Assignment Rule

 C. CSDM

 D. Action

 E. UI Policy

219 Security rules are defined to restrict the permissions of users from viewing and
interacting with data. What are these security rules called?

 A. CRUD Rules

 B. Access Control Rules

 C. Role Assignment Rules

 D. Scripted User Rules

 E. User Authentication Rules

220 The customer has asked that you change the default layout of the Task list. They would
like these columns, in this order:

• Number
• Task Type
• Parent
• Short Description
• Assignment Group
• Assignee
• Updated

After navigating to the list, where would you click, to meet this requirement?

 A. Click List Context Menu > Personalize List

 B. Click List Context Menu > Configure > Columns

 C. Right click List Gear icon > Configure > Columns

 D. Right click on any column header, Context Menu > Configure > List Layout

221 Which ServiceNow utility provides a modern interactive graphical interface to visualize
configuration items and their relationships?

 A. Flow Design

 B. CI Class Map

 C. Dependency View Most Voted

 D. Business Service Map

222 When importing spreadsheet data into ServiceNow, what is the first step in the process?

 A. Run Data Scrubber

 B. Set Coalesce

 C. Select Import Set

 D. Load Data

 E. Define Data Source

223 What is the first step in the process to import spreadsheet data into ServiceNow?

 A. Select Import Set

 B. Run Data Scrubber

 C. Define Data Source

 D. Create import Set

 E. Set Coalesce
224 What are the steps for importing data using an import set?

 A. Create Import Set; Create transform map; Transform data; Clean up import table

 B. Create a Transform Map, Load Data, Transform Data, Run Transform Map Script

 C. Identify source; Import transform map; Run transformer; Verify import

 D. Select source file; Run AutoMap; Transform data; Clean up target table

225 If users would like to locate and assign a task to themselves in the Platform, what action
could they perform from the list view to make the assignment? (Choose two.)

 A. Select the record using the check box, then select the Person icon

 B. Select the record using the check box then select the Assign To Me UI action on
the List Header

 C. Double click on the Assigned to value, type the name of the user, and select the
green check Most Voted

 D. Right click on the Task number and select the Assign to me option in the
menu Most Voted

 E. Select the Task number, and select the Assign to me UI action on the form

226 Which type of tests can user run to ensure if CMDB still works after upgrading or

deploying of new applications or integrations?

A. Easy start tests

B, Defects Test

C. Simulation tests

D. Quick start tests

E, Enhancement tests