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Lesson 2

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19 views

Lesson 2

Uploaded by

asielpastrano2403
Copyright
© © All Rights Reserved
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Lesson 2: OPERATING A COMPUTERIZED RESERVATION SYSTEM

1. Reservation agents need a system that will enable them to check whether a reservation request is possible. 6. The guest's reservation is from Booking.com. Which of the following profile types does 'Booking.com' belong
What will they firat check in the system to?

a. Check Availability a. Travel Agent Profile

b. Record Booking b. Contact Profile

c. Retrieve Booking c. Source Profile

d. payment process d. Group Profile

2. The reservation agent is trying to write down the customer's details and booking information in a most efficient 7. You need to inform all staff members about an upcoming system maintenance that will affect the reservation
and modern system. What is the proper reservation system will the reservation use? system. Where would you go to disseminate this information?

a. Computerized Reservation System a. Reservation details section.

b. Room management software b. Miscellaneous tab.

c. Manual Reservation System c. Communication settings.

d. Account software d. System administration.

3. Maria a reservation agent received a reservation using only phone calls, as she records the information she is 8. The front office receives a last-minute reservation for a suite. The housekeeping department is already fully
using the manual method of reservation. What are the disadvantages of using the manual reservation? scheduled for the day. What should the Housekeeper Supervisor do?

a. It only inputs the reservation details into the system which automatically checks the availability. a. Cancel the reservation and inform the guest about the unavailability of the suite.

b.Information is centrally stored and can be easily accessed, updated, or retrieved. b. Assign additional tasks to the housekeeping staff to accommodate the suite cleaning.

c. Lower initial cost but higher long-term operational costs due to inefficiencies and potential for errors. c. Inform the front office about the scheduling conflict and request alternative arrangements.

d. it reduces time and effort. The system can prevent errors like double bookings d. Ignore the reservation and hope the guest doesn't show up.

4. Gean goes to the Himalayan Petals Hotel and it is her first time booking a reservation. What type of profile did 9. The maintenance department receives a report of a water leak in one of the guest rooms. What should they do
Gean have? first?

a. Company Profile a. Inform the front office about the issue and request a room change for the guest.

b. Account Profile b. Fix the water leak immediately without informing anyone.

c. Travel Profile c. Take pictures of the water leak and document the damage for future reference.

d. Individual Profile d. Report the issue to the Engineering Supervisor and follow their instructions.

5. Karen needs to update the guest's reservation. Which of the following is the correct arrangement of procedures 10. You need to print out a report containing reservation details for a specific date range. How would you access
for updating a reservation? this report using the reports module under the miscellaneous tab?

I. The Reservation Search screen will appear. This screen is used to search the reservation you wish to update. a. Enter the date range and click on the "Print" button.

II. Complete the required fields in the reservation search screen. b. Contact the IT department for assistance.

III. Go to reservation and look for "Update Reservation" from the menu bar options. c. Search for the report using keywords in the reports module.

IV. The CRS will now show the lists of reservation that matches your search. Click or highlight the reservation you want d. Print out all reports and manually search for the desired information.
to update, and the reservation screen will appear for editing.

a. I, II, III, & IV

b. III, I, II, & IV

c. II, I, IV, & III

d. IV, III, I, & II

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