Bill date Account number Bill reference Page

03 Feb 2022 195114968 V01957283035 1 of 5

HELLO IAN
MR IAN MACINNES
12 an struan ruadh Here's your bill for February. Thanks for being
sollas an EE customer – we hope you're enjoying your
Isle of north uist
HS6 5DA services.

Your last bill: This bill: Your recent bills:

£127.73

 You paid £39.21

Full payment not
£ 38 .46 Feb

Jan
£38.46

£127.73

received
We'll take this on Dec £39.20
or after 11 Feb

£12.33 £26.13
Monthly charges Extra charges

› Includes all monthly charges and any recurring add ons › Includes charge of £26.13 towards the cost of your
device(s).

see more details of this on page 3

HAVE YOU HEARD THE NEWS? YOU'RE IN CONTROL WITH

MY EE
We've teamed up with BT to bring you an incredible
connection whether you're at home or on the go. My EE is the smart way to keep an eye on your account,
you can:
You're already on the UK's most reliable network and now
- swap your benefits (if you're on a smart plan)
we can bring you BT broadband with speed, strength and - check remaining data and buy more
security. - gift any spare data to those on your account
- check your calls with itemised billing.

Download or log in at ee.co.uk/myee

Find out more at www.ee.co.uk/winning
 Bill date Account number Bill reference Page
03 Feb 2022 195114968 V01957283035 2 of 5

HOW TO GET IN TOUCH EVERYTHING OK?

Manage your account using My EE If not, let us know. You can call Customer Services on
My EE is the easiest way to look after your account. 150 free from your EE phone or 07953 966 250 from
You can: any other phone. If we haven't been able to resolve
your complaint within eight weeks of you making it, you
› check your data can contact 'Ombudsman Services: Communications'.
› manage and pay bills They provide a free independent dispute resolution
service, and you can contact them on 0330 440 1614,
› gift data to anyone on your family account
or at ombudsman-services.org/communications
› see your upgrade options
› see itemised calls and texts For more information about how we deal with
complaints and how to get in touch, you can view our
To get the My EE app text APP to 150 or register Customer Complaints Code online at
online at ee.co.uk/myee ee.co.uk/complaints

Need to call us?

Call 150 free from your EE phone or 07953 966 250 from any HOW YOU PAY
other phone (charges may apply).
Thanks for paying by Direct Debit. Please see page 1 for
Need to write to us? when payment will be taken. You will see EE Limited on your
bank statement when payment is taken.
Our address is: EE Customer Services, 6 Camberwell Way,
Sunderland, Tyne and Wear, SR3 3XN. Please include your
All other ways to pay
account number, day and evening contact number, name and
address. For a full list of ways to pay go to ee.co.uk/waystopay

Understanding my bill EE Limited (registered in England no. 02382161)

Registered Office: Trident Place Mosquito Way Hatfield
Please visit ee.co.uk/billhelp for help understanding
Hertfordshire AL10 9BW
everything about bills and payments: how to view your bill,
how to check data usage and more.

Each individual charge or credit on your bill is shown in

pounds and pence and is rounded to two decimal places.
As such the value may be rounded up or down by a penny.

Requesting an alternative format

You can receive your bills and other important information
in either braille, large print or audio CD format.

To request an alternative format, you or someone acting on

your behalf can call customer services on 150 from your EE
phone or 07953 966 250 from any other phone. We also
offer Text Relay or BSL Video Relay as a way to contact our
Customer Services teams. Find out more about these services
at ee.co.uk/accessibility
 Bill date Account number Bill reference Page
03 Feb 2022 195114968 V01957283035 3 of 5

WHAT HAPPENED SINCE YOUR LAST BILL

Your last bill £127.73

Payments
Payment received by Direct Debit – received 10 Jan -£127.73
Unpaid direct debit payment – received 11 Jan £127.73
Payment received by Credit Card – received 16 Jan -£39.21

Adjustments
Gesture of goodwill 16 Jan -£88.52

Balance brought forward £0.00

HOW WE WORKED OUT YOUR BILL

Number & User Plan type Cost

Total £38.46

07485 164766 (p.4) Add Line Ess 10GB £49 £39.20

MR IAN MACINNES
07498 711722 (p.5) Add Line Ess 10GB £49 -£0.74
MR IAN MACINNES
 Bill date Account number Bill reference Page
03 Feb 2022 195114968 V01957283035 4 of 5

Your EE Plan and add-ons 07485164766 – MR IAN MACINNES £39.20

› 10GB of data on your plan
› Unlimited standard mins & Monthly charges 02 Feb – 01 Mar
texts in the UK
Add Line Ess 10GB £49: £49.00 (before discount) £39.20
› If you have a 5G device you
can access our 5G network Includes 20% plan discount of -£9.80

To find out more visit

ee.co.uk/myee
What you've used
Out of allowance usage charges £0.00
Included with EE
› London Underground WiFi WITHIN ALLOWANCE SUMMARY
Type Used Allowance
Spend Cap
› You have a Spend Cap Calls
£5.00 on 09 Dec
Unlimited UK Minutes 115:13 mins Unlimited
To find out more visit
ee.co.uk/spendcaps Data 10.00 GB

*This bill may not include your most recent calls and text messages.
If you've changed your data allowance, you may see a combined
amount for last month and this upcoming month.
 Bill date Account number Bill reference Page
03 Feb 2022 195114968 V01957283035 5 of 5

YOUR EE NUMBER HAS STOPPED

Service
Last bill stopped

02 16 01
Jan Jan Feb

What's changed since your last bill (17 days)

You normally pay for your services one month in advance. As your EE number has stopped on 16 Jan, we've credited your
account for the remaining 17 days you were charged for on your last bill.

See What's changed since your last bill

07498711722 – MR IAN MACINNES -£0.74

What's changed since your last bill 16 Jan – 01 Feb

Add Line Ess 10GB £49 -£26.87
-£26.87 credit (£49.00/month) for your old service from 16 Jan

What you've used

Out of allowance usage charges £0.00

WITHIN ALLOWANCE SUMMARY

Type Used Allowance

Calls

Unlimited UK Minutes 0:00 mins Unlimited

Texts

Unlimited UK Texts 0 texts Unlimited

*This bill may not include your most recent calls and text messages.
If you've changed your data allowance, you may see a combined
amount for last month and this upcoming month.

One-off charges
Equipment
Equipment charge 01 Feb £26.13

Your total charges £38.46

(Including applicable taxes. This is not a VAT invoice.)