VNX ™ SolVe Generator

Solution for Validating your engagement

Replacing the Storage Processor (SP) in DPE

Topic
VNX 5300 Procedures
Selections
VNX5300 Activity Type: Hardware Replacements
Prevent possible DU-DL situation. Do you have the Service LAN Connection procedure?: No - Include
the Service LAN Connection procedure
Disk Processor Enclosure (DPE): Storage Processor

Generated: December 6, 2018 11:16 AM

REPORT PROBLEMS

If you find any errors in this procedure or have comments regarding this application, send email to
[email protected]
Copyright © 2017 Dell Inc. or its subsidiaries. All Rights Reserved.

EMC believes the information in this publication is accurate as of its publication date. The information is
subject to change without notice.

THE INFORMATION IN THIS PUBLICATION IS PROVIDED “AS IS.” EMC CORPORATION MAKES
NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THE INFORMATION
IN THIS PUBLICATION, AND SPECIFICALLY DISCLAIMS IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

Use, copying, and distribution of any EMC software described in this publication requires an applicable
software license.

Dell, EMC, Dell EMC and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other
trademarks may be the property of their respective owners.

Publication Date: December, 2018

EMC Confidential Information version: 7.0.6.1

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 Contents
Preliminary Activity Tasks ...................................................................................................4
Read, understand, and perform these tasks.................................................................................................4

Handling Field Replaceable Units (FRUs)...........................................................................5

FRUs and Power Issues ...............................................................................................................................5
Avoiding Electrostatic Discharge (ESD) damage..........................................................................................5
Emergency procedures (without an ESD kit)...........................................................................................6
Removing, installing, or storing FRUs .....................................................................................................6
Using Linux CLI on VNX systems with FRU/CRUs .................................................................................7
Disabling Connect Home......................................................................................................7
Disabling call home for a block system.........................................................................................................7
Disabling Connect Home and email notifications for a file/unified system....................................................8

Establishing/Using the VNX Service LAN Port Connection..............................................9

Establish the LAN Port Connection...............................................................................................................9
Connecting to a VNX5200, VNX5400, VNX5600, VNX5700, VNX5800, VNX7500, VNX7600 and
VNX8000.....................................................................................................................................................10
Connecting to a VNX5100, VNX5300 or VNX5500 ....................................................................................12
Setup Unisphere Manager On-Array VNX ..................................................................................................12
Setup Unisphere Manager Off-Array Client ................................................................................................13
Starting the Unisphere Service Manager via Service LAN Port..................................................................13

Summary of tasks for replacing a SP assembly ..............................................................13

Checking the system for faulted hardware.......................................................................14
Task 1: Diagnosing faulted storage system hardware components............................................14
Task 2: Running the Verify Storage System wizard....................................................................14
Power down the Storage Processor..................................................................................15
Task 3: Disable the system write cache......................................................................................15
Task 4: Shut down power to the VNX SP ...................................................................................15
Replacing a SP assembly...................................................................................................16
Task 5: Disconnecting cables from the back of an SP assembly................................................16
Task 6: Removing a storage processor (SP) assembly ..............................................................17
Transferring components from the faulted SP assembly to the replacement SP assembly .......................18
Task 7: Removing a power supply ..............................................................................................18
Transferring memory modules...............................................................................................................19

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 Task 8: Removing a memory module .........................................................................................19
Installing a memory module...................................................................................................................20
Task 9: Installing a power supply ................................................................................................21
Transferring the I/O modules and I/O filler modules ..............................................................................22
Removing an I/O module or an I/O filler module....................................................................................22
Task 10: Installing I/O modules or I/O filler modules.....................................................................23
Task 11: Installing a storage processor (SP) assembly ................................................................23
Task 12: Reconnecting cables to the back of the SP assembly ...................................................24
Verify SP LEDs ....................................................................................................................24
Enable Write Cache.............................................................................................................25
Task 13: Enable the system write cache.......................................................................................25
Task 14: Verifying the operation of a new or replacement part with Unisphere............................25
Task 15: Checking the system for faulted hardware .....................................................................26
Task 16: Running the Verify Storage System wizard....................................................................26
Enabling Connect Home.....................................................................................................26
Enabling call home for a block system........................................................................................................26
Enable ESRS device client on control station.............................................................................................27
Enabling Connect Home and email notification for a file/unified system ....................................................27

Appendix A: Using the Install Base Group (IBG) Business Services Portal ..............28

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Preliminary Activity Tasks
This section may contain tasks that you must complete before performing this procedure.

Read, understand, and perform these tasks

1. [ ] Table 1 lists tasks, cautions, warnings, notes, and/or knowledgebase (KB) solutions that you
need to be aware of before performing this activity. Read, understand, and when necessary perform
any tasks contained in this table and any tasks contained in any associated knowledgebase solution.

Table 1 List of cautions, warnings, notes, and/or KB solutions related to this activity

301857: Do not perform a VNX OE NDU on any VNX Storage Processors connected to a VPLEX
running any VPLEX GeoSynchrony version. Do not perform a proactive Storage Processor reboot on
any VNX Storage Processors connected to a VPLEX running any VPLEX GeoSynchrony version.
Refer to ETA 182792, ETA 193541, and ETA 197315

2. [ ] Table 2 lists the top 10 trending service topics related to this product. This is a proactive attempt
to make you aware of any KB articles that may apply to your activity, or at the very least inform you of
issues that may be associated with this product.

Table 2 List of Top 10 Service Topics related to this activity

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Handling Field Replaceable Units (FRUs)

WARNING: The weight of some FRU assemblies is not evenly distributed. To prevent personal
injury or equipment damage when handling FRU assemblies, make sure you provide extra support
at the heavy end of a FRU assembly.

This section describes precautions you must take and general procedures you must follow when
removing, installing, or storing field-replaceable units (FRUs). The procedures in this section apply to FRU
handling during hardware upgrades as well as during general replacement.

FRUs and Power Issues

FRUs are designed to be powered up at all times. This means you can replace FRUs and accomplish
most hardware upgrades while the cabinet is powered up. To maintain proper airflow for cooling and to
ensure EMI compliance, make sure all front bezels, filler panels, and filler modules are reinstalled after
the FRU replacement or hardware upgrade is completed. Do not remove a faulty FRU from the system
until you have a replacement available.

CAUTION: When you want to power down a storage processor enclosure (SPE), turn off the
power switch on the enclosure’s standby power supply (SPS). Never turn off the SPE’s power
supply switches. Turning off the SPE power supply switches instead of the SPS power switch
shuts down the storage processors before they have enough time to save the write-cache data to
the vault drives. This causes data loss.

If write-cache data is not saved, the storage processor log displays an error message similar to the
following:
Enclosure 0 Disk 5 0x90a (Can’t Assign - Cache Dirty) 0 0xafb40 0x14362c.
If you see this error message, contact Customer Service immediately.

Avoiding Electrostatic Discharge (ESD) damage

When replacing or installing FRUs, you can inadvertently damage the sensitive electronic circuits in the
equipment by simply touching them. Electrostatic charge that has accumulated on your body discharges
through the circuits. If the air in the work area is very dry, running a humidifier in the work area helps
decrease the risk of ESD damage. You must use the following procedures to prevent damage to the
equipment, so read the following instructions carefully.
 Provide enough room to work on the equipment. Clear the work site of any unnecessary materials or
materials that naturally build up electrostatic charge, such as foam packaging, foam cups, cellophane
wrappers, and similar items.
 Do not remove replacement or upgrade FRUs from their antistatic packaging until you are ready to
install them.
 Gather the ESD kit and all other materials you will need before you service a component. Once
servicing begins, you should avoid moving away from the work site; otherwise, you may build up an
electrostatic charge.
 Use the ESD kit when handling any FRU.

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 If an emergency arises and the ESD kit is not available, follow the procedures in the section
Emergency procedures (without an ESD kit).
 Use the ESD wristband that is supplied with your system.
To use it, attach the clip of the ESD wristband (strap) to any bare (unpainted) metal on the cabinet
enclosure; then secure the wristband around your wrist with the metal button against your skin.

Emergency procedures (without an ESD kit)

In an emergency, when an ESD kit is not available, use the following procedures to reduce the possibility
of an electrostatic discharge by ensuring that your body and the subassembly are at the same
electrostatic potential.

IMPORTANT: These procedures are not a substitute for the use of an ESD kit. You should follow them
only in the event of an emergency.

 Before touching any FRU, touch a bare (unpainted) metal surface of the enclosure.
 Before removing any FRU from its antistatic bag, place one hand firmly on a bare metal surface of the
enclosure, and at the same time, pick up the FRU while it is still sealed in the antistatic bag. Once you
have done this, do not move around the room or contact other furnishings, personnel, or surfaces
until you have installed the FRU.
 When you remove a FRU from the antistatic bag, avoid touching any electronic components and
circuits on it.
 If you must move around the room or touch other surfaces before installing a FRU, first place the
FRU back in the antistatic bag. When you are ready again to install the FRU, repeat these
procedures.

Removing, installing, or storing FRUs

Use the following precautions when you remove, handle, or store FRUs:
 Do not remove a FRU from the cabinet until you have the replacement available.
 Handle a FRU only when wearing a properly attached ESD wristband:
Attach the clip of the ESD wristband to the ESD bracket or to a bare metal portion of the FRU’s
enclosure.
Secure the wristband around your wrist with the metal button against your skin.
 Handle a FRU gently. A sudden jar, drop, or vibration can permanently damage some FRUs.
 The weight of some FRUs is not evenly distributed. To prevent personal injury or equipment damage
when removing, installing, or handling theses FRUs, use both hands and provide extra support at the
heavy end of the FRU.
 Never use excessive force to remove or install a FRU.
 Store a FRU in the antistatic bag and the specially designed shipping container in which you received
it. Use this special shipping container when you need to return the FRU.
 If you need to store a FRU for a short time, make sure the temperature of the location where you
store FRU is within the limits specified by the FRU’s Technical Specifications.
 Disk modules are sensitive to the extreme temperatures sometimes encountered during shipping. We
recommend that you leave a new disk modules in its shipping container and allow it to acclimate to
the installation site’s ambient temperature for at least four hours before operating the new module in
the system.

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  When removing a disk module, pull the module part way out of the slot, then wait 30 seconds for the
drive to spin down before removing it.
 When installing multiple disks in a powered-up system, wait at least 10 seconds before sliding the
second and each subsequent disk into the system.
 Place a disk module on a soft, antistatic surface, such as an industry-standard antistatic foam pad or
the container used to ship the module. Never place a disk module directly on a hard surface.

Using Linux CLI on VNX systems with FRU/CRUs

Users should obtain Root User credentials before starting FRU/CRU activities on VNX1/VNX2 systems,
when using Command Line on the Control Station. The beginning # at the CLI prompt indicates that the
user is Root. Generally, a user logs into the Control Station as the user “nasadmin”, and then performs
an “$ su” , and enters the password for Root, to get to the # prompt. Certain commands, such as
mounting file systems on the Control Station, always require root user.

Disabling Connect Home

The procedure for disabling Connect Home or call home depends on whether you are working on a block
or file/unified system.

Disabling call home for a block system

Use Unisphere or naviseccli to disable call home for the storage system during this maintenance activity.
You can disable call home responses for a user determined time period between the 30 minute minimum
and the 240 minute maximum.

Note: The procedure below details how to disable call home using Unisphere. As an alternative you can
use naviseccli on a Windows management client to disable call home:
naviseccli eventmonitor -monitor -disableresponse -user <username> -password
<password> -scope 0 -server <serverIPaddr> -time <min>

1. [ ] Log in to the storage system or the Unisphere domain that contains the storage system.
2. [ ] From Unisphere, select System > Monitoring and Alerts > Notification and select the
Distributed Monitors tab.
3. [ ] Right click on the name of SP A in the list of distributed monitors for the storage system on which
you are disabling call home and select Disable/Enable Responses.
The Disable/Enable Responses dialog box appears.
4. [ ] Select the Disable Responses check box and set a time period during which responses will be
disabled for the anticipated maintenance activity. Then click OK.
In the popup that appears, click Yes to confirm.
5. [ ] Repeat these steps for SP B.

Note: You MUST disable responses on BOTH SP A and SP B to disable the storage system call
home responses.

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Note: Disable/Enable Responses (quiet mode) feature will automatically re-enable call home when the
timer you set to disable call home expires. Network connectivity between the storage system and the call
home monitoring station is required for the Software Assistant to automatically enable call home and
verify the call home rules.

Disabling Connect Home and email notifications for a file/unified system

1. [ ] At the rear of the cabinet, connect the null modem cable from the serial port on the management
console to the serial port on the primary Control Station.

Figure 1 Control station serial connection

2. [ ] Open a terminal emulation program (For example, HyperTerminal or PuTTy) and use the
following settings to create a serial connection to CS 0:
 Bits per second: 19200
 Data bits: 8
 Parity: None
 Stop bits: 1
 Flow control: None
 Emulation: Auto Detect
 Telnet terminal ID: ANSI
3. [ ] Login as nasadmin.
4. [ ] Become the root user:
$ su root
Password:
5. [ ] As the root user, disable Connect Home:
# /nas/sbin/nas_connecthome -service stop
6. [ ] Disable the email notification service:
# /nas/bin/nas_emailuser -modify -enabled no
7. [ ] Verify that the email notification service has stopped (is not enabled):
# /nas/bin/nas_emailuser -info
8. [ ] Check if ESRS client is enabled. Record if ESRS is enabled. If a control station is replaced or re-
imaged ESRS must be re-provisioned.

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 # /nas/sbin/nas_connecthome –i
ESRS :
Priority = Disabled or Enabled
9. [ ] If ESRS client is enabled run the following command and record the ESRS configuration data.
# /celerra/esrs2/Configurators/esrs_client_configurator --show-esrs-
configuration
ESRS DC is connected to esrs3-corestg.isus.emc.com on port 443
Policy Manager is disabled
Proxy Server is disabled

Establishing/Using the VNX Service LAN Port Connection

Connecting your laptop to the Storage Processor’s (SP) Service LAN port allows VNX management and
code upgrades without using a customer’s management station or connecting your laptop to the
customer’s network. This procedure for VNX5100 – 8000 models, specifically describes how to establish
the Service LAN port connection and how to setup Unisphere Manager on this port.

IMPORTANT: The VNX Storage Processor’s Service LAN ports are not always connected to an internal
switch. The VNX5200, VNX5400, VNX5600, VNX5700, VNX5800, VNX7500, VNX7600 and VNX8000
Service LAN ports are internally switched, but the VNX5100, 5300 and 5500 are not internally switched.
IMPORTANT: See the CAUTION below before attaching any cables to the Service LAN ports.

The Service LAN of the two SPs in every VNX series storage system has the following factory-set IP
addresses:
SP-A: 128.221.1.250 (Service LAN port on SP-A SAN Management Module)
SP-B: 128.221.1.251 (Service LAN port on SP-B SAN Management Module)

Establish the LAN Port Connection

1. [ ] To connect your laptop to the array’s Service LAN port and access Unisphere Manager you must
first set your laptop’s TCP / IP Properties.

Note: The storage system’s internal network (Service LAN) is mutually exclusive from the customer’s
main management ports on the Storage Processor (SP).

2. [ ] Navigate to your Network Connections and select your Local Area Connection (Figure 2), the
physical LAN cable port on your laptop.
3. [ ] On the TCP/IP Properties page, click the Use the following IP address radio button.
4. [ ] Set your laptop’s TCP/IP properties to the following IPs:
 IP address: 128.221.1.249
 Subnet mask 255.255.255.248
 Default Gateway – 128.221.1.1 leave blank if you get an “out of IP range” error (INC6049148)

 DNS server entries – leave blank

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 Note: 128.221.1.254 can also be used to set your laptop IP address.

Figure 2 TCP/IP Properties Setup Screen

Connecting to a VNX5200, VNX5400, VNX5600, VNX5700, VNX5800, VNX7500,

VNX7600 and VNX8000
1. [ ] Connect the laptop network cable directly to these arrays as shown in Figure 3 (right-side). The
Service LAN Interface may be used to connect to either SPA or SPB. The SP Service LAN port (with
wrench) location is shown in Figure 4.

Note: The VNX5200, VNX5400, VNX5600, VNX5700, VNX5800, VNX7500, VNX7600 and VNX8000
Service LAN ports are internally switched. A single connection to one SP will allow communication to
both SPs.

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 CAUTION: Never connect a switch or hub between the two Service LAN Ports on any
VNX5200, VNX5400, VNX5600, VNX5700, VNX5800, VNX7500, VNX7600 and VNX8000 storage
system. Use a single cable for a connection with a hub or a direct connection from your laptop
to the Service LAN port. Connecting 2 cables with a Hub to both Service LAN ports will cause
a network storm and panic the array. If this problem occurs, promptly remove the Ethernet
cables. Reseat the Management Module if the port appears not to function. The Management
Modules are hot-swappable and may be removed and reseated without affecting the array’s
operation. Refer to Primus emc199379.

Physical setup for Setup for a VNX5200, 5400,

Setup for a connectivity to the 5600, 5700, 5800, 7500, 7600
VNX5100, 5300 and Service LAN Port. and VNX8000
5500

To the Service
To a single
LAN ports
Service LAN port

VNX Sentry DPE VNX Jetfire DPE and

Switch/ VNX Argonaut SPE
Hub

Laptop
Laptop

Figure 3 VNX Service LAN port Connectivity DPE (left)/SPE (right)

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 Figure 4 VNX5700 and VNX7500 Service LAN Port Location

Connecting to a VNX5100, VNX5300 or VNX5500

IMPORTANT: The VNX5100, 5300 and 5500 are not internally switched so you may use a switch or hub
to connect to the Service LAN ports on these arrays.

1. [ ] Connect the laptop network cable through a switch or hub to the Service LAN ports on the
VNX5100, VNX5300 or VNX5500 as shown in Figure 3 (left-side).
This Service LAN Interface connects to both SPA or SPB. The SP Service LAN port (RJ-45 with
wrench) location is shown in Figure 5.
2. [ ] Ping both SPs to verify connectivity.

Figure 5 VNX5100, 5300 and 5500 Service LAN Port Location

Setup Unisphere Manager On-Array VNX

To set up Unisphere Manager as an On-Array process via Service LAN:

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 1. [ ] To run Unisphere Manager, open a browser and type in 128.221.1.250 for a connection to
SPA or 128.221.1.251 for a connection to SPB.
2. [ ] Answer Yes to the Security Alert if necessary.
3. [ ] The Navisphere Login screen will appear.
4. [ ] Enter the user name and password.
5. [ ] Enter the NAT IP address to add the peer SPs IP address.

Setup Unisphere Manager Off-Array Client

To set up Unisphere Manager as an Off-Array Client via a Service LAN:

1. [ ] Navigate to: Start/ Programs/ EMC/ Unisphere/ Unisphere Client and open the Off Array
“Unisphere Client”. It is usually located here: C:\Program Files\EMC\UIClient
2. [ ] If JAVA scripts are disabled on your browser and you receive the message:
To help protect your security, Internet Explorer has restricted this file from
showing Active content that could access your computer. Click here for options -
and select Allow Blocked Content.

3. [ ] Your browser will then change and show “Start a new Unisphere Session”.
4. [ ] Click on Start.
5. [ ] You may get another request to “Allow Blocked Content”
6. [ ] Click to allow blocked content.
7. [ ] Accept any Certificate requests.
8. [ ] When requested, enter the IP address, user name and password.
9. [ ] Enter the NAT IP address when prompted.

Starting the Unisphere Service Manager via Service LAN Port

1. [ ] Select USM in Start/ Programs/ EMC/ Unisphere/USM
2. [ ] Enter the Storage Processor’s IP address.
3. [ ] When requested, enter the user name and password.
4. [ ] Enter the NAT IP address when prompted after login.

Summary of tasks for replacing a SP assembly

To replace a SP assembly you must complete the tasks below in the order in which they appear. This
document provides instructions for completing each task.

1. [ ] Disabling notification (Connect Home, Call Home, email notifications, and so forth).
2. [ ] Identify the faulted SP assembly.
3. [ ] Shut down power to the faulted SP assembly.
4. [ ] Replace the faulted SP assembly
 Disconnect the cables from the faulted SP assembly.
 Remove the faulted SP assembly.

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  Transfer reusable components from the vaulted SP assembly to the replacement SP assembly:

1. Transfer the power supply.

2. Transfer the internal memory modules
3. Transfer the I/O and I/O filler modules.
 Install the replacement SP assembly.
 Reconnect cables to the SP assembly.
5. [ ] Verify SP LEDs.
6. [ ] Verify the operation of the component.
7. [ ] Check system for faulted hardware.
8. [ ] Enabling notifications.
9. [ ] Return the failed part.

Checking the system for faulted hardware

Follow the steps below to verify the status of the system's hardware components.

Task 1: Diagnosing faulted storage system hardware components

Use this procedure to log in to EMC® Unisphere™ and check for any faulted hardware components in the
storage system.

1. [ ] Start Unisphere for the storage system by entering the storage processor IP address in a
browser window.
2. [ ] In the system drop-down list on the menu bar, select the system in which you may have a faulted
hardware component.
3. [ ] Select System > Hardware > Storage Hardware.
4. [ ] Check for any faulted storage hardware components.

Task 2: Running the Verify Storage System wizard

Use the Verify Storage System wizard to perform a health check on the storage system.

1. [ ] Start the Unisphere Service Manager by doing either one of the following:
 Click the Unisphere Service Manager icon on your desktop
 Select Start > All Programs or Start > Programs, then select EMC > Unisphere Service
Manager > Unisphere Service Manager
 From the System screen in Unisphere, click Launch USM in the right-hand taskbar located under
Service Tasks
2. [ ] Log in to your system.
3. [ ] From the System screen, select Diagnostics > Verify Storage System to run the storage
system health check wizard.

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Power down the Storage Processor
Before you power down the storage processor, EMC requires that you have properly prepared the failover
software for target SP power down or trespass the LUNs off the target SP at this time.

1. [ ] Using Navisphere CLI, determine the current VNX OE for Block version operating on the storage
array.
naviseccli -h <SPA_IP_address> -user <name> -password <password> -scope 0
getagent
2. [ ] Depending on the system configuration, complete the tasks below to power down the Storage
Processor. If the VNX OE for Block version is:
 R31.008 or lower, you are required to complete the following tasks:
 Disable the system write cache
 Shut down power to the VNX SP
 R31.011 or higher, continue to Shut down power to the VNX SP.

Task 3: Disable the system write cache

This task is required only if you determined the storage array is operating with VNX OE for Block version
R31.008 or lower.
To disable the system write cache:

1. [ ] Display and record the current write cache settings:

naviseccli -h <IP_address> -user <name> -password <password> -scope 0
getcache
2. [ ] Disable and zero out the system write cache:
naviseccli -h <IP_address> -user <name> -password <password> -scope 0
setcache -wsz 0 -wc 0

Task 4: Shut down power to the VNX SP

Complete the following steps to shut down power to the SP related to the faulted component:

1. [ ] Shut down power to the Storage Processor to which the faulted component is related:

Note: This command is intended to shutdown the SP related to the faulted component. Use the IP
address of the peer SP not related to the faulted component.
For example, if the faulted component was in SPA, use the IP address of SPB when issuing the
shutdownpeerSP command.

naviseccli -h <SP_IP_address> -user <name> -password <password> -scope 0

shutdownpeerSP
2. [ ] Verify that the SP related to the faulted component has been shut down by testing the IP address
of the powered down Storage Processor:
ping <SP_IP_address>

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Replacing a SP assembly
Note: From the rear of the system, SP A is on the right side and SP B is on the left side. The images
used in the following tasks are examples illustrating the replacement of SP A.

Follow the tasks below to replace a SP assembly:

Task 5: Disconnecting cables from the back of an SP assembly

1. [ ] Label the AC power cord with the SP (A or B) and disconnect the AC power cord from the power
supply (Disconnecting the power cord.

Figure 6 Disconnecting the power cord

2. [ ] Label and disconnect the SPS sense cable from the SP.
3. [ ] Label and disconnect the LAN cable from the management port.
4. [ ] Label each SAS back-end cable and disconnect it from the SP.
To disconnect a SAS cable, pull back the orange release tab and then pull the cable connector from
the port (Disconnecting a SAS cable).

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 Figure 7 Disconnecting a SAS cable

5. [ ] Label each front-end I/O cable with the SP (A or B), slot number, and the number of the port to
which it is connected and then disconnect it.

Task 6: Removing a storage processor (SP) assembly

To remove an SP assembly (Removing an SP assembly from the DPE):

1. [ ] Locate the two orange release levers on the bottom rear of the SP assembly.
2. [ ] On each lever, squeeze the latch knobs together to release the latches and then pull the latches
outward.
3. [ ] Pull out the latches until they are fully extended and the SP assembly is released from its
enclosure.
4. [ ] Use the latches to partially slide the assembly from its enclosure, and then use both hands to
support the assembly and draw it completely out of the DPE.

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 Figure 8 Removing an SP assembly from the DPE

Transferring components from the faulted SP assembly to the replacement SP

assembly
You must transfer the memory modules, power supply, I/O modules, and I/O filler modules from the
faulted SP assembly to the corresponding locations in the replacement SP assembly. Use the procedures
in the sections that follow to transfer these components.

Task 7: Removing a power supply

To remove a power supply:

1. [ ] Squeeze the black and orange trigger on the back of the power supply (Removing a power
supply).
2. [ ] Pull the latch toward you until it is fully extended and the power supply is released from the SP
assembly (Removing a power supply).
3. [ ] Slide the power supply from the enclosure and place it aside on a clean, static-free surface.

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 Figure 9 Removing a power supply

Transferring memory modules

You must transfer the memory modules one at a time from the faulted SP assembly to the same locations
in the replacement SP assembly.

Task 8: Removing a memory module

The connector for a specific memory module (DIMM) is identified by DIMM 0, DIMM 1, or DIMM2 beside
one end of the connector.

1. [ ] Pull the trigger latches down on the memory module to release the module from its connector
(Removing a memory module).
2. [ ] Carefully pull the memory module straight up from its connector.

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 Figure 10 Removing a memory module

Installing a memory module

Push the memory module into the empty slot until it is fully seated in the connector (Installing a memory
module).

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 Figure 11 Installing a memory module

Task 9: Installing a power supply

To install a power supply in an SP assembly (Installing a power supply (AC supply shown)):

1. [ ] Slide the power supply into the empty slot in the SP assembly until the latch engages and begins
to close.
2. [ ] Press the black knob in until the latch catches and the supply is seated and secure within the SP
assembly.
An audible click indicates that the latch is in place.
The latch assembly includes a yellow warning marker. If the marker is visible, the latch is not fully
closed.

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 Figure 12 Installing a power supply (AC supply shown)

Transferring the I/O modules and I/O filler modules

You must transfer the I/O modules and any I/O filler modules one at a time from the faulted enclosure to
the same locations in the replacement enclosure.

Removing an I/O module or an I/O filler module

Pull the trigger mechanism on the filler module handle to release it, and gently pull the module from the
SP assembly (Removing a module).

Figure 13 Removing a module

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Task 10: Installing I/O modules or I/O filler modules
To install an I/O module or I/O filler module:

1. [ ] Slide the module into the vacant slot until it is firmly seated in the enclosure (Installing a module).
2. [ ] When the module appears seated, push and release the small button on the handle (Installing a
module).
If the button remains in, the module is fully seated. If the button springs back, gently push the module
further into the chassis, then push the button again. If the button still does not rest flush with its
handle, remove the module and repeat step 2.

Figure 14 Installing a module

Task 11: Installing a storage processor (SP) assembly

1. [ ] Slide the SP assembly back into the DPE until it engages in the enclosure and the latches start
to close.
2. [ ] Push the latch knobs into the assembly to seat and secure it in the enclosure (Installing an SP
assembly).
An audible click indicates that the latches are in place. The latch assemblies include a yellow warning
marker. If the marker is visible, the latch is not fully closed.

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 Figure 15 Installing an SP assembly

Task 12: Reconnecting cables to the back of the SP assembly

When you follow this procedure, make sure that you consult the labels you added when you removed
them so that you connect the correct cable to correct connector.
To reconnect the cables to an SP assembly:

1. [ ] Reconnect each front-end I/O cable to the I/O module port from which you removed it.
2. [ ] Reconnect each SAS cable to the SP.
3. [ ] Reconnect the LAN cable to the management port.
4. [ ] Reconnect the SPS sense cable to the SP.
If the system has only one SPS, then only SP A has an SPS sense cable connected to it.
5. [ ] Reconnect the AC power cord to the power supply.

Verify SP LEDs
Before you continue, verify that the Storage Processor fault LED is unlit and its power LED is steady
green. (SP power and fault LEDs)

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 Figure 16 SP power and fault LEDs

It will take approximately 10 minutes for the SP to boot completely. Do not continue until the SP fault LED
is off and the power LED is green.

Note: After verifying the power up of the SP, restore the LUNs, which were previously trespassed to the
peer SP, back to the target SP that underwent the maintenance activity.

Enable Write Cache

Depending on the level of VNX OE for Block you may need to re-enable the system write cache. If the
system's VNX OE for Block version is:
 R31.008 or lower, Enable the system write cache. Then, continue to Verifying the operation of a new
or replacement part with Unisphere
 R31.011 or higher, continue to Verifying the operation of a new or replacement part with Unisphere.

Task 13: Enable the system write cache

This task is required only if you determined the storage array is operating with VNX OE for Block version
R31.008 or lower and you disabled the write cache earlier in this procedure.
To re-apply the write cache settings and enable write cache:

1. [ ] Using Navisphere CLI, set the write cache size to match the previous setting determined in
Disable the system write cache:
naviseccli -h <IP_address> -user <name> -password <password> -scope 0
setcache -wsz <write_cache_size>
2. [ ] Enable the write cache:
naviseccli -h <IP_address> -user <name> -password <password> -scope 0
setcache -wc 1

Task 14: Verifying the operation of a new or replacement part with Unisphere
1. [ ] Start EMC® Unisphere for the storage system by entering the IP address in a browser window.
2. [ ] In the system drop-down list on the menu bar, select the system in which you installed or
replaced the part.
3. [ ] Select System > Hardware > Storage Hardware.

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 4. [ ] Expand the enclosure in which you installed or replaced the part, and navigate to the part.
5. [ ] Verify that the part is in the enclosure and that it is not faulted.

Task 15: Checking the system for faulted hardware

Follow the steps below to verify the status of the system's hardware components.

Task 16: Running the Verify Storage System wizard

Use the Verify Storage System wizard to perform a health check on the storage system.

1. [ ] Start the Unisphere Service Manager by doing either one of the following:
 Click the Unisphere Service Manager icon on your desktop
 Select Start > All Programs or Start > Programs, then select EMC > Unisphere Service
Manager > Unisphere Service Manager
 From the System screen in Unisphere, click Launch USM in the right-hand taskbar located under
Service Tasks
2. [ ] Log in to your system.
3. [ ] From the System screen, select Diagnostics > Verify Storage System to run the storage
system health check wizard.

Enabling Connect Home

Enabling call home for a block system
Note: Disable/Enable Responses (quiet mode) feature will automatically re-enable call home when the
timer you set to disable call home expires. Network connectivity between the storage system and the call
home monitoring station is required for the Software Assistant to automatically enable call home and
verify the call home rules.

Use Unisphere or naviseccli to enable call home for the storage system following this maintenance
activity.

Note: The procedure below details how to enable call home using Unisphere. As an alternative you can
use naviseccli on a Windows management client to enable call home:
naviseccli eventmonitor -monitor -enableresponse -user <username> -password
<password> -scope 0 -server <serverIPaddr>

1. [ ] Log in to the storage system or the Unisphere domain that contains the storage system.
2. [ ] From Unisphere, select System > Monitoring and Alerts > Notification and select the
Distributed Monitors tab.
3. [ ] Right click on the name of SP A in the list of distributed monitors for the storage system on which
you are enabling call home and select Disable/Enable Responses.
The Disable/Enable Responses dialog box appears.
4. [ ] De-select the Disable Responses check box and click OK.
5. [ ] Repeat these steps for SP B.

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 Note: You MUST enable responses on BOTH SP A and SP B to enable the storage system call
home.

Enable ESRS device client on control station

If ESRS device client was provisioned on the control station it must be re-provisioned after a control
station replacement. From the procedure generator select; EMC Secure Remote Support > Remote
Support Installations > Installation/Configuration for File/Unified Systems > Provision VNX
File/Unified ESRS device client on control station.

Enabling Connect Home and email notification for a file/unified system

Use the open console session with the primary CS to re-enable Connect Home and email notification:

1. [ ] As the root user, clear any existing Connect Home files and enable Connect Home:
# /nas/sbin/nas_connecthome -service start -clear
2. [ ] From the Connect Home configuration, determine the connections that are enabled:
# /nas/sbin/nas_connecthome -i
3. [ ] Verify that Connect Home works with the /nas/sbin/nas_connecthome -test
<connection_name> command for each enabled connection.
For example:
# /nas/sbin/nas_connecthome -t -email_1
or
# /nas/sbin/nas_connecthome -t -email_2
or
# /nas/sbin/nas_connecthome -t -https
or
# /nas/sbin/nas_connecthome -t -modem_1
4. [ ] Verify email notifications is configured:
# /nas/bin/nas_emailuser -info
If the Recipient Address(es) field is empty, email notifications has not been configured and does not
need to be enabled. If you want to configure email notifications, use the /nas/bin/nas_emailuser
command or Unisphere to configure it.
If the Recipient Address(es) field is populated, email notifications was enabled. Re-enable email
notifications:

a. Enable email notifications:

# /nas/bin/nas_emailuser -modify -enabled yes
b. Verify that email notification works:
# /nas/bin/nas_emailuser -info
c. Test the configuration and verify that the configured Recipient Address(es) received the test email:
# /nas/bin/nas_emailuser –test

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Appendix A: Using the Install Base Group (IBG) Business Services
Portal
Note: This procedure is only valid for EMC employees. EMC Service Partners should continue using the
Partner Notification Tool (PNT) or the Storage System Registration Utility (also known as ARU) to update
the EMC Install Base.

Business Services Portal: Provides a centralized location for users to submit requests directly to the
Install Base Group. The Portal is accessible outside the EMC network.

IMPORTANT: Completion of this activity is a mandatory requirement to closing a CSI Service Request.

5. [ ] Navigate to http://emc.force.com/BusinessServices to access the Portal (Figure 1).

Figure 1 Navigate to Business Portal

6. [ ] On the Business Services Portal home page, navigate to the Post Sales section and click on
‘Install Base Group’ (Figure 2).

Figure 2 Install Base Group Link

7. [ ] This will bring you to the Install Base Group case creation page. Make sure to choose the
specific Case sub-type for your request from the dropdown menu (Figure 3):

Note: If entering extra data not included in the chosen Case sub-type, enter the extra data in the
Description field or attach a document with the extra data.

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 Figure 3 Case Sub-Type Selection

Sub-Type Selections:
d. IB Status Change - Update the status in the Oracle Install Base
e. PDR Update - Add or change Preferred Dispatch Resource on a TLA
f. Move or Party Change - Move or change what customer a TLA is located at
g. Upgrade/Conversion - Updating a product to the latest version based on a Sales Order Shipment
h. Debrief - Part Usage on the different task types in Oracle
i. Model Quantity Update - Changing the quantity on a Model in the IB
j. Secure Credentials - SP Upgrades and enabling the field to obtain secure credentials
k. Other - All other requests that don’t fit into categories
l. Model Separation - Splitting multiple models into single instances
m. Microcode Update - Updating the microcode to the desired version

Note: Once a sub-type is chosen, click on the ‘Select’ button which will populate the form with all the
relevant fields for your specific service request

8. [ ] Populate your contact name, e-mail address, phone and theatre (Figure 4).
You can also include the e-mail addresses of any other users that you would like to include on this
request in the ‘Additional Notification Email’ fields.

Figure 4 Contact Form

Note: All fields marked in red are required for submission

9. [ ] In the Case Details section, populate the ‘Subject’ and ‘Description’ fields to provide details on
the type of support needed (Figure 5).

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 Figure 5 Case Details

Note: If this is a Federal request, make sure to check the “Federal Case’ check box. If not, do not
make a Federal Case out of it.

10. [ ] Select the corresponding Product Families that apply to your request (Figure 6).

Note: Family is the TLA/Model product family for your request. If you have multiple product families in
your request and one of them is listed here, choose that family; otherwise choose “All Other
Families”.

11. [ ] Fill out the additional fields that are relevant to your specific Case sub-type (Figure 6)

Figure 6 Product Information

12. [ ] If you need to include additional documents with your request, navigate to the Upload
Attachments section and click on ‘Choose file’. Provide details on the file selected in the ‘Description’
field (Figure 7).

Figure 7 Upload Attachments

13. [ ] Once you have provided all the relevant information and included any necessary attachments,
click on the ‘Submit’ button (Figure 8).

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 Figure 8 Submit

14. [ ] This will send the request to the Install Base Group for their review. You will receive automated
e-mail notifications to stay up-to-date on the progress of your request (Figure 9).

Figure 9 Done

15. [ ] Upon completion of this service activity, update the CSI database with the new VNX system
information for this site. Standard Global Services discipline requests you to register this service
activity in CSI, particularly for an Install or an Upgrade. You can use CRM or MS Outlook IB Database
email form in accordance with your team's reporting policy. Verify that all the customer site
information is correct (Table 1).

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 Table 1 Site Information for CSI

Information for Updating IB Database

1. General Information (always required)
CE / Requestor Name:
CE / Requestor Badge Number:
CE / Requestor Phone Number (when applicable):
Task or Service Request (SR) Number:
Sales Order Number:
Procedure Performed at Party ID Number:
Installation or Completion Date:
Integrated or Gateway System? Check One: Integrated [ ] Gateway [ ]
2. VNX System Installation (when applicable)
VNX Serial Number:
VNX OE Software Version:
Remote Connection Phone Number:
AUX Array (when applicable)
TLA Serial Number:
TLA Part Number:
FLARE Software Version:
3. VNX Hardware Upgrade Conversion (when applicable)
VNX Model Number Change: From (original): To (final):
Added Data Mover or Blade (when applicable)
TLA Serial Number:
TLA Part Number:
Added or Changed Data Mover Enclosure (when applicable)
TLA Serial Number:
TLA Part Number:
Added or Changed Storage Processor Enclosure (when applicable)
TLA Serial Number:
TLA Part Number:
4. VNX Software Upgrade (when applicable)
NAS Software Upgrade Version:
FLARE Code Upgrade Version:
5. VNX FRUs Replaced, Added, or Removed (when applicable)
Serial Numbers or Instance Numbers of FRUs:

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