Question 1......................

is an activity, skill and art that incorporates lessons learned

across a wide spectrum of human knowledge.
a. Communication
b. Studying
c. Transferring
d. Understanding

Question 2:The........................is composed of messages the receiver sends back to

the source.
a. Feedback
b. Channel
c. Noise
d. Sender

Question 3: Effective communication takes ………..…….

a. preparation, practice, and persistence
b. learning, contacting, and talking
c. listening, sharing, and communicate

Question 4: “What are the brands you are wearing? What do you think they say
about you? Do you feel that certain styles of shoes, jewelry, tattoos, music, or even
automobiles express who you are?”. These questions can be used as examples
of…….….
a. Self-concept
b. Your concept
c. Their concept

Question 5: In a public speaking situation, the source is ……….

a. the audience
b. the coordinator
c. the person giving the speech

Question 6: The.............................is the way in which a message or messages travel

between source and receiver.
a. Channel
b. Noise
c. Environment
d. Conversation
Question 7...............................communication normally involves two people, and can
range from intimate and very personal to formal and impersonal.
a. Group
b. Interpersonal
c. Mass
d. Intrapersonal

Question 8: The.........................of the communication interaction involves the setting,

scene, and expectations of the individuals involved.
a. context
b. channel
c. members

Question 9: In the business environment, a “knock” (or lesson learned) may come at
the expense of your credibility through a blown presentation to a client.
a. True
b. False

Question 10: “A system of symbols, words, and/or gestures used to communicate

meaning” is called …………
a. code
b. communication
c. language
d. interaction

Question 11: Ethos means …….

a. credibility
b. logic of your thoughts
c. passion and enthusiasm

Question 12: Interrogative sentences .

a. make a statement.
b. ask a question.
c. convey a command.
d. express a strong emotion.
Question 13: The "G" in Effective Argumentation Strategies: GASCAP/T means

a. great
b. generalization
c. general
d. generate

Question 14: The "S" in Effective Argumentation Strategies: GASCAP/T means

.
a. strength
b. sign
c. seen
d. signal

Question 15: The brings the paragraph to a close; it may do this

in any of several ways. It may reinforce the paragraph’s main point, summarize
the relationships among the body sentences, and/or serve as a transition to the next
paragraph.
a. body sentence
b. topic sentence
c. conclusion sentence
d. affirmative sentence

Question 16: refers to a location, often in a spatially organized

essay, of one point of emphasis to another. Again, visual aids work well when
discussing physical location with the reading audience.
a. Example
b. A place transition
c. Cause & Effect
d. Result

Question 17: Your supporting reasons for the claim means

a. claim
b. data
c. warrant
d. message
Question 18: briefly covers information or alludes to
information introduced previously. It can remind an audience of a previous point
and reinforce information covered in your document.
a. Time
b. Contrast
c. An internal summary
d. Addition

Question 19: illustrates a connection between a point and an

example or examples. You may find visual aids work well with this type of
transition.
a. A clarification transition.
b. A place transition
c. A transition by cause and effect or result
d. A transition by example

Question 20: is a brief statement referring to a point you are

going to make. It can forecast or foreshadow a main point in your document.
a. An internal preview
b. Signpost
c. Time
d. Addition

Question 21: Logos means ……….

a. logic of your thoughts
b. credibility
c. passion and enthusiasm

Question 22: supports the topic sentence and relates clearly to

the subject matter of the paragraph and overall document.
a. Body sentence
b. Topic sentence
c. Conclusion sentence
d. Affirmative sentence

Question 23: Pathos means ……….

a. passion and enthusiasm
b. credibility
c. information
 d. logic of your thoughts

Question 24: A.....................is a framework that organizes main ideas and

subordinate ideas in a hierarchical series of roman numerals and alphabetical letters.
a. outline
b. schedule
c. timeline
d. report

Question 25: The......................states the main thesis, purpose, or topic of the

paragraph; it defines the subject matter to be addressed in that paragraph.
a. topic sentence
b. body sentence
c. conclusion sentence

Question 26: A , as the name implies, resembles oral

communication in style, tone, and word choice. It can be appropriate for some
audiences, and may serve you well in specific contexts, but it can easily come
across as less than professional.
a. conversational tone
b. communicational
c. transferring
d. message

Question 27: Declarative sentences will .

a. make a statement.
b. ask a question.
c. convey a command.
d. express a strong emotion.

Question 28: Exclamatory sentence .

a. make a statement.
b. ask a question.
c. convey a command.
d. express a strong emotion.
Question 29: Imperative sentences .
a. make a statement.
b. ask a question.
c. convey a command.
d. express a strong emotion.

Question 30: “Speech to inform” means

a. to increase the audience’s knowledge, teach about a topic or
issue, and share your expertise.
b. to show the audience how to use, operate, or do something.
c. to influence the audience by presenting arguments intended to
change attitudes, beliefs, or values.
d. to amuse the audience by engaging them in a relatively light-
hearted speech that may have a serious point or goal.

Question 31: is the process by which you look over your

speech again in order to correct or improve it. You will notice elements that
need further investigation, development, or additional examples and visual aids as
your produce your speech.
a. Production
b. Incubation
c. Revision
d. Review

Question 32: involves the act of creating your speech from

the elements you have gathered. You may start to consider what comes first, what
goes last, and how you will link your ideas and examples together.
a. Production
b. Incubation
c. Revision
d. Incorporation

Question 33: means you go beyond pride in your culture,

heritage or background and hold the “conviction that (you) know more and are
better than those of different cultures” (Seiler, W., and Beall, M., 2000).
a. Stereotypes
b. Prejudice
c. Ethnocentrism
d. All answers are false
Question 34: means “People value the family or
community over the needs of the individual.”
a. Individualistic Cultures
b. Collectivistic Cultures
c. Uncertainty-Accepting Cultures
d. Uncertainty-Rejecting Culture

Question 35: , which involve expected social behavior, are

another aspect of intercultural communication that can act as a barrier to
effective communication.
a. Goals
b. Role identities
c. Cultural value system
d. All answers are false

Question 36: means “People often focus on rules for every

circumstance and do not like ambiguity or not knowing what the outcome will
be.”
a. Individualistic Cultures
b. Collectivistic Cultures
c. Uncertainty-Accepting Cultures
d. Uncertainty-Rejecting Culture

Question 37: “Speech to demonstrate” means

a. to show the audience how to use, operate, or do something.
b. to increase the audience’s knowledge, teach about a topic or
issue, and share your expertise.
c. to influence the audience by presenting arguments intended to
change attitudes, beliefs, or values.
d. to amuse the audience by engaging them in a relatively light-
hearted speech that may have a serious point or goal.

Question 38: “Speech to persuade” means

a. to influence the audience by presenting arguments intended to
change attitudes, beliefs, or values.
b. to show the audience how to use, operate, or do something.
c. to increase the audience’s knowledge, teach about a topic or
issue, and share your expertise.
d. to amuse the audience by engaging them in a relatively light-
 hearted speech that may have a serious point or goal.

Question 39: “Speech to entertain” means

a. to amuse the audience by engaging them in a relatively light-
hearted speech that may have a serious point or goal.
b. to influence the audience by presenting arguments intended to
change attitudes, beliefs, or values.
c. to show the audience how to use, operate, or do something.
d. to increase the audience’s knowledge, teach about a topic or
issue, and share your expertise.

Question 40: A thesis statement should be

a. a short, specific sentence capturing the central idea of your
speech.
b. a long, specific sentence capturing the central idea of your
speech.
c. a specific sentence capturing the central idea of your speech.

Question 41: means “People value individual freedom

and personal independence”.
a. Individualistic Cultures
b. Collectivistic Cultures
c. Uncertainty-Accepting Cultures
d. Uncertainty-Rejecting Culture

Question 42: defined as generalizations about a group of

people that oversimplify their culture (Rogers, E., and Steinfatt, T., 1999), can be
one significant barrier to effective intercultural communication.
a. Stereotypes
b. Prejudice
c. Ethnocentrism
d. All answers are wrong

Question 43: involves a negative preconceived judgment

or opinion that guides conduct or social behavior.
a. Stereotypes
b. Prejudice
c. Ethnocentrism
 d. All answers are false

Question 44: is the process by which you cause an idea or

ideas to develop in your mind.
a. Production
b. Incubation
c. Revision
d. Incorporation

Question 45.......................are formal expressions of goodwill, appreciation, or calls

for group attention to an issue or person in a public setting, often followed by
synchronous consumption of beverages.
a. Gala dinners
b. Conference
c. Toasts
d. Roasts

Question 46: Phrases that express the goals, aims or nature of a product, service,
person, or company are called ……………
a. quotes
b. zingers
c. soundbites
d. slogans

Question 47: The conductor of ritual gatherings is called ................................

a. Chairperson
b. Master of Art
c. Master of Ceremonies
d. Magician

Question 48: The correct order of the process of presenting an award is …………
a. Preparation, Focus, Surprise Approach, Direct Approach, and
Exit
b. Preparation, Surprise Approach, Focus, Direct Approach, and
Exit
c. Preparation, Focus, Direct Approach, Surprise Approach, and
Exit
d. Focus, Preparation, Surprise Approach, Direct Approach, and
 Exit

Question 49: The response from the receiver to the sender and is also an essential
element of phone conversations is call ……….
a. opening
b. feedforward
c. business
d. feedback

Question 50: What are the Interview Preparation Factors for media interviews?
a. Topic, Location, Format, and Background
b. Topic, Time, Format, and Background
c. Topic, Location, Interviewers, and Background
d. Topic, Location, Format, and Time

Question 51: What is NOT a hallmark rule of media interviews?

a. Anything you say can and often will be used against you.
b. Never say anything you would not feel comfortable hearing
quoted out of context on the evening news.
c. Be prepared for the unexpected as well as the expected.
d. Always answer all the questions you are asked.

Question 52: What is NOT a strategy for effective meetings?

a. Make sure the participants know their role and requirements
prior to the meeting.
b. Wait for all participants to arrive to the meeting before you
can start it.
c. Start and end your meetings on time as scheduled.
d. Send out the last meeting’s minutes one week before the next
meeting.

Question 53: What is NOT a strategy for effective meetings?

a. Clearly communicate the time, date, and location or means of
contact for the next meeting.
b. Make sure all participants have giveaways when the meeting
ends.
c. Make sure notes taken at the meeting are legible and can be
converted to minutes for distribution later.
 d. Communicate your respect and appreciation for everyone’s time
and effort.

Question 54: What should be the first step in accepting an award?

a. It is to give credit where credit is due.
b. It is to link your award to a motivational anecdote.
c. It is to say thank you.
d. It is to show your happiness.

Question 55: Which characteristic is NOT of effective soundbites?

a. Clear and concise.
b. Use vivid, dynamic language.
c. Easy to repeat.
d. Long but well known.
e. Memorable.

Question 56..................are public proclamations that ridicule or criticize someone to

honor them.
a. Gala dinners
b. Conference
c. Toasts
d. Roasts

Question 57: Which is NOT a main point to consider when you are on a business
phone call?
a. Speak slowly and articulate your words clearly.
b. Use vivid terms to create interest and communicate
descriptions.
c. Talk loudly so the person on the other end can hear you well.
d. Show consideration for others by keeping your phone
conversations private.

Question 58: A discussion involving questions and answers for the purpose of
broadcast is called …....……
a. public meeting
b. roast
c. media interview
d. toast
C
Question 59....................involves establishing the person’s credibility, motivating
audience interest, and saying what the speaker could not say.
a. A speaker introduction
b. A speaker’s interview
c. A speaker’s speech
d. A speaker’s qualification

Question 60: A group communication in action around a defined agenda, at a set

time, for an established duration is defined as ……
a. a meeting
b. a report
c. a discussion
d. a teamwork

Question 61: A symbol of approval, recognition, or distinction that honors the

recipient in public is called ……...
a.an introduction
b.an award
c.a welcome
d.applause

Question 62: Brief statements that zero in on the point of a larger or longer
message, are often excised from interviews and articles, and presented apart from
the context in which they were originally written or spoken are called …………….
a. slogans
b. quotes
c. sound bites
d. zingers

Question 63: Just do it! of Nike is a .................

a. quotes
b. zingers
c. soundbites
d. slogan

Question 64: Memorable sayings extracted from written or verbal messages are
called ....................
a. quotes
b. zingers
c. soundbites
d. slogans

Question 65: A.................is a once-clever word or phrase that has lost its impact
through overuse.
a. Cliché
b. jargon
c. slang
d. racist language

Question 66: In your...................................you will make a clear statement your

topic; this is also the time to establish a relationship with your audience.
a. attention statement
b. introduction
c. body
d. residual message

Question 67....................once meant happy or carefree; today it refers to

homosexuality.
a. Gay
b. Nice
c. Happiness
d. Pleasant

Question 68....................refer to the intentional content, both verbal and nonverbal.

These are the words or ways you choose to express yourself and communicate your
message.
a. Primary messages
b. Secondary messages
c. Auxiliary messages
d. Report

Question 69: Semantic triangle includes .............................

a. Thought, Subject/object, and Word
b. Member, Leader, and Power
 c. Empathize, Subject/object, and Action

Question 70........................refer to the unintentional content, both verbal and

nonverbal. Your audience will form impressions of your intentional messages, both
negative and positive, over which you have no control.
a. Primary messages
b. Secondary messages
c. Auxiliary messages
d. Report

Question 71: The.......................................as you may guess, is used to capture the

attention of your audience. While it may be used anywhere in your message, it is
especially useful at the outset.
a. attention statement
b. introduction
c. body
d. residual message

Question 72: The...................................message that stays with your audience well

after the communication is finished, is an important part of your message. Ask
yourself of the following: • What do I want my listeners or readers to remember? •
What information do I want to have the audience retain or act upon? • What do I
want the audience to do?
a. Residual message
b. Conclusion
c. Introduction
d. Attention statement

Question 73....................govern meaning and word choice according to context and

social custom.
a. Contextual rules
b. Semantic rules
c. Syntactic rules

Question 74: A.....................is your immediate disposition toward a concept or an

object.
a. nonverbal communication
b. attitude
 c. beliefs
d. value

Question 75......................................................is both information we choose to pay

attention to and information that we choose to ignore, or that is unavailable to us.
a. Selective exposure
b. Internal stimuli
c. External stimuli
d. Selective attention

Question 76: “I am beginning to notice a pattern in the absentee rate in our

department. For the past year, more workers have been absent on the first Friday of the
month than on other days. I expect we will again have many absences next Friday, as
it is the first Friday of the month.” This is an example
of ......................................
a. Proximity
b. Continuity
c. Closure
d. Difference

Question 77: “Keep silent while you let the other person "speak his piece.” If you are
reading, make an effort to understand and digest the news without mental
interruptions.” Here is an example of ................
a. take turns
b. set aside a special time
c. individual differences
d. don’t interrupt

Question 78: Perceptions are influenced by how we select, organize, and interpret
words and ideas.
a. True
b. False

Question 79: The action of sorting competing messages, or choosing stimuli which is
one very important part of perception and awareness, is called ..............................
a. selection
b. chance
c. option
 d. thinking

Question 80: Your...................is how you feel about yourself; your feelings of self-
worth, self-acceptance, and self-respect.
a. physical characteristics
b. self-image
c. self-esteem
d. self-concept

Question 81: “Be open to the message being communicated, realizing that
acceptance does not necessarily mean you agree with what is being said”
means .......................................
a.being accepting
b.keeping your cool
c.acknowledging
d.setting aside a special time

Question 82: “Emphasis on a single item that stands out from its surroundings” is an
example of ......................
a. proximity
b. continuity
c. closure
d. figure and ground

Question 83..............................are core concepts and ideas of what we consider

good or bad, right or wrong, or what is worth the sacrifice.
a. Values
b. Attitude
c. Beliefs
d. No correct answer

Question 84: Your.........................is how you see yourself, how you would describe
yourself to others.
a. self-image
b. self-esteem
c. self-concept
d. consistent
Question 85: Your.....................include your eye color, hair length, height, and so
forth.
a. physical characteristics
b. self-image
c. self-esteem
d. self-concept

Question 86......................are those that arise from within one’s self, such as being
hungry.
a. Internal stimuli
b. External stimuli
c. Selective attention
d. Thinking

Question 87............................is the process of sorting information into logical

categories or series. We often take things we perceive and organize them into
categories based on what we have perceived previously.
a. Organization
b. Sorting
c. Collecting
d. No correct answer

Question 88..........................................involve stimulation from outside one’s self,

such as the image of the attractive classmate or the sound of the instructor’s voice.
a.Internal stimuli
b.External stimuli
c.Selective attention
d.None above

Question 89....................involves focusing on one stimulus, like the image of an

attractive classmate, and tuning out a competing stimulus, like the instructor’s voice.
a. Selective attention
b. Internal stimuli
c. External stimuli
d. Selective exposure
Question 90: “Heather is at her desk when she receives Jay’s e-mail.” is an example
of ……......................…
a. environment in written application
b. environment in oral application
c. channel in written application
d. channel in oral application

Question 91: When you your document, you change one

word for another, make subtle changes, and improve it.
a. review
b. revise
c. writing
d. reading

Question 92: is one of the most useful lifelong habits you can
practice to boost your business communication skills.
a. Singing
b. Physical exercise
c. Reading
d. Zen

Question 93: involves everyday words and expressions in

a familiar group context, such as conversations with family or close friends.
a. Colloquial language
b. Casual language
c. Internal communications
d. External communications

Question 94: means becoming aware of your thinking

process. It’s a human trait that allows us to step outside what we read or write and
ask ourselves, “Does this really make sense?”, “Are there other, perhaps better,
ways to explain this idea?"
a. Critical thinking
b. Problem solving
c. Thinking design
d. Creative thinking

Question 95: is an informal, conversational style of

writing. It differs from standard business English 109 in that it often makes use of
colorful
expressions, slang, and regional phrases.
a. Colloquial language
b. Intrapersonal language
c. Internal communications
d. External communications

Question 96: is communication that focuses on

professional expression with attention to roles, protocol, and appearance.
a. Colloquial language
b. Casual language
c. Formal language
d. Slang language

Question 97: means using someone else’s

writing without giving credit to the source.
a. Legal ethic
b. Plagiarism
c. Borrowing
d. Asking

Plagiarism
Question 98: “Heather expects Jay to send an e-mail with the call-in information for
the call. Jay expects to do so, and does.” is an example of
…..............................................…
a. context in oral application
b. context in written application
c. channel in written application
d. channel in oral application

Question 99: “Jay writes an e-mail to Heather.” is an example of …………

a. source in written application
b. source in oral application
c. channel in written application
d. feedback

Question 100: “Heather replies with an e-mail saying yes.” is an example of

………………
a. feedback in written application
b. source in oral application
c. channel in written application
 d. source in written application

Question 101: Written communication involves the same.................basic elements as

oral communication.
a. 8
b. 3
c. 4
d. 5

Question 102: Written communication involves the same.................basic elements as

oral communication.
a.8
b.3
c.4
d.5

Question 103: A mental review of the task and your performance is often called
.
a. reflection
b. feedback
c. response
d. checking

Question 104: Success in writing comes from good habits:

.
a. reading, writing, and critical thinking
b. reading, analyzing, and critical thinking
c. communicating, writing, and critical thinking
d. Reading, writing, and creative thinking

Question 105: Targeted practice, which involves identifying your weak areas and
specifically working to improve them, is especially valuable.
a. False
b. True

Question 106.......................shift the burn of responsibility from themselves to

others,
looking to others for a sense of control (Schutz, W., 1966).
a. Democrats
b. Undersocials
c. Oversocials
d. Abdicrats

Question 107: Schutz defines people who have a strong need to be liked and
constantly seek attention from others as …………………
a. underpersonals
b. personal individual.
c. overpersonals
d. autocrats

Question 108: Schutz defines people who seek limited interaction as .........................
a. underpersonals
b. personal individual.
c. overpersonals
d. autocrats

Question 109: The communications with one’s self, and that may include self- talk,
acts of imagination and visualization, and even recall and memory can be defined as
……....……….. (McLean, S., 2005).
a. Interpersonal communication
b. Verbal communication
c. Intrapersonal communication
d. Nonverbal communication

Question 110: We may choose to define.............................as one’s own sense of

individuality, personal characteristics, motivations, and actions (McLean, S.,
2005). a.us
b.me
c.yourself
d.self

Question 111: What refers to the self-talk of intrapersonal communication?

a. Social comparisons
b. self-concept
c. Self-evaluation
 d. Internal monologue

Question 112: “What we perceive ourselves to be,” (McLean, S., 2005) and involves
aspects of image and esteem of ourselves is called …………………
a. self-concept
b. self
c. intrapersonal
d. self-evaluation

Question 113: Which statement is NOT correct?

a. Conflict is not a sign of a poor relationship.
b. Conflict cannot be avoided.
c. Conflict can always be resolved.
d. Conflict is not always bad.

Question 114: According to Leon Festinger, when we evaluate ourselves in

relation to our peers of similar status, similar characteristics, or similar
qualities, we engage in ……........................…
a. self-concept
b. social comparisons
c. intrapersonal
d. self-evaluation

Question 115: According to Schutz, people who crave the spotlight of attention and
are highly motivated to seek belonging are called …………
a.Oversocials
b.Personal individual
c.Social person
d.Undersocials

Question 116: According to Schutz, the three interpersonal needs are...................?

a. need for affection, need for trust, and need for belonging
b. need for affection, need for control, and need for
belonging/inclusion
c. need for power, need for trust, and need for control
d. need for power, need for trust, and need for money
Question 117: In intrapersonal communication, with whom do we communicate?
a. We communicate with others.
b. We communicate with ourselves.
c. We communicate though the intranet.
d. We communicate with the customers.

Question 118: McLean defines the physical or psychological struggles associated

with the perception of opposing or incompatible goals, desires, demands, wants, or
needs as ………
a.opportunities
b.threats
c.weakness
d.conflicts

Question 119: According to Schutz, people who may be less likely to seek
interaction, may prefer smaller groups, and will generally not be found on center
stage are called …………….
a.Oversocials
b.Undersocials c.Personal
individual d.Social
person

Question 120: Which statement is NOT correct?

a. Conflict is not a sign of a poor relationship.
b. Conflict cannot be avoided.
c. Conflict cannot always be resolved.
d. Conflict is always bad.

Question 121: Although humor is a universal human characteristic, what is perceived

as humorous varies from culture to culture.
a. True
b. False

Question 122: Successful corporations have found that the values, beliefs, and
behaviors of the parent corporation do not need to be the beliefs, values, and
behaviors of the offices in other cultures.
 a. True
b. False

Question 123: Intercultural can take place within a country between people of
different cultural backgrounds and not necessarily between people from different
countries. True or False?
a. True
b. False

Question 124: The language, which is interpreted as defamatory, or harming the

reputation of the person, if in written form, is called ……................
a. slander
b. complaint
c. libel
d. feedback

Question 125.......................places the negative news between a positive introduction,

sometimes called a “buffer” or cushion, and a conclusion.
a. The indirect approach
b. The internal communication
c. The external communication
d. The direct approach

Question 126: Practices or verbal expressions considered by a society or culture as

improper or unacceptable are called .........................
a. cultures
b. taboos
c. religions
d. superstitions

Question 127: In....................societies such as the Arab culture, people have definite
ideas on what constitutes proper behavior between males and females.
a. high-context
b. Muslims (Hồi Giáo)
 c. multicultural
d. low-context

Question 128.......................are culturally ingrained principles of correct and

incorrect behaviors that, if broken, carry a form of overt or covert penalty.
a. Roles
b. Norms
c. Networks
d. Decisions

Question 129: On meeting someone for the first time, U.S. persons engage in
chitchat which is ...........................
a. social media
b. instant message
c. small talk or light conversation
d. small talk but important conversation

Question 130: “Inhale and lift up your body and spirit, exhale and soften your
chest and shoulders connecting to the earth” is called....................activity.
a. Lizard Push-up
b. Turtle Push up
c. Rabbit Push up
d. Tiger Push up

Question 131: In a negative new message, the part that refocuses attention on a
solution strategy, an alternative, or the subsequent actions that will take place,
is called ……..................….
a. buffer or cushion
b. explanation
c. redirect
d. negative news

Question 132: During the Design Thinking Process, “Fail, fix, test, repeat” will be in
which mode?
 a. Empathize
b. Prototype
c. Define
d. Test

Question 133: In Malaysia, pointing with your index finger is taboo, but you may
point with ...................
a. your thumb
b. your other two fingers
c. your other three fingers
d. your little finger

your thumb
Question 134: What is “the process of adjusting and adapting to a new and different
culture” (Hazuda, Stern, & Hoffner, 1988)?
a. It is acculturation.
b. It is the social situation.
c. It is enculturation.
d. It is cultural interaction.

Question 135: What is defined as communication within and between businesses

that involves people from more than one culture?
a. Multinational business communication
b. Interpersonal business communication
c. Intercultural business communication

Question 136: What may have an impact on the success of intercultural

communication encounters?
a. Position and status
b. Language skills
c. Appearance
d. Family status

Question 137: What is the process by which the two cultures learn and adapt
materials and adopt practices from each other?
a. It is copying.
 b. It is interaction.
c. It is diffusion.
d. It is confusion.

It is diffusion.
Question 138.................are the behaviors generally expected in specific situations
and are established, socially acceptable ways of behaving in given circumstances?
a. Mindsets
b. Customs
c. Interactions
d. Communication

Question 139: What is the term which refers to “the interpenetration of the global and
the local, resulting in unique outcomes in different geographic areas” (Robertson,
2001)?
a. It is Glocalization.
b. It is Globalization.
c. It is Cosmopolitan.
d. It is Grobalization.

Question 140.............are ideas based on our previous experiences and convictions

and may not necessarily be based on logic or fact.
a. Attitudes
b. Values
c. Beliefs
d. Nonverbal communications

Question 141..................is what happens when your thoughts occupy your attention
while
you are hearing, or reading, a message.
a. Self-concept
b. Psychological noise
c. Physical noise
d. Stress

Question 142: What “focuses on the imperialistic ambitions of nations, corporations,

organizations, and the like and their desire, indeed need, to impose themselves on
various geographic areas” (Ritzer, 2003)?
 a. It is glocalization.
b. It is globalization.
c. It is grobalization.
d. It is localization.

Question 143: Schutz calls a man who strikes a healthy balance between being
withdrawn and being the constant center of attention as ………….
a. social person
b. oversocials
c. personal individual
d. undersocials

Question 144.............................are ways of being that allow us to see, perceive, and

reason through our own cultural awareness.
a. Confidences
b. Mindsets
c. Cultures
d. Ethnocentrism

Question 145: What is the idea that when traditional barriers among people of
differing cultures break down, emphasizing the commonality of human needs, one
culture will emerge, a new culture to which all people will adhere?
a. It is “multinational culture.”
b. It is “countries’ culture.”
c. It is “world culture.”
d. It is “international culture.”

Question 146: What is now the common term to replace international or

intercultural business communication when speaking of communication between
businesses from different countries?
a. Local business communication.
b. Global business communication.
c. Multinational business communication.
d. Interpersonal business communication.
Question 147: What is “the belief that your own cultural background, including
ways of analyzing problems, values, beliefs, language, and verbal and nonverbal
communication, is correct and superior to others”?
a. It is cultural interaction.
b. It is acculturation.
c. It is ethnocentrism.
d. It is enculturation.

Question 148: “Design Thinking is an approach to addressing challenges in a

thoughtful and fun way, where you get to apply the 4Cs to your own work as you
develop new solutions for your classroom, school, and community.
a. collaboration, creativity, challenge, and communication
b. collaboration, challenge , critical thinking, and constructive conflict
c. collaboration, challenge, critical thinking, and communication
d. collaboration, creativity, critical thinking, and communication

Question 149: What is “the spread of ways of life across the world both socially
and in business” (Ritzer, 2003)?
a. It is business development.
b. It is business globalization.
c. It is business cosmopolitan.
d. It is business glocalization.

Question 150....................................is the foundation of a human-centered design

process.
a. Observe
b. Immerse
c. Empathy
d. Engage

Question 151: Design Thinking Process includes?

a. Define, Empathize, Analyze, Protype, Test
b. Empathize, Define, Analyze, Prototype, Test
c. Empathize, Analyze, Ideate, Test
 d. Empathize, Define, Ideate, Prototype, Test

Question 152: What is the structure through which the communication is formulated
and interpreted?
a. It is culture.
b. It is context.
c. It is communicator.
d. It is feedback.

Question 153: "To empathize, we immerse, which means..........................................."

a. we experience what our user experiences.
b. we view users and their behavior in the context of their lives.
c. the foundation of a human-centered design process.
d. we interact with and interview users through both scheduled and
short intercept encounters.

Question 154: Empathy Map includes ...........................

a. Touch, Listen, Talk, and Silent.
b. Listen, Do, See, and Talk.
c. Hear, Think, See, Feel, Do, and Say.
d. Hear, Analyze, See, Touch, and Do.

Question 155: What is the socialization process you go through to adapt to your
society?
a. It is cultural interaction.
b. It is intercultural.
c. It is enculturation.
d. It is acculturation.

]Question 156: What is called “methodology for creative problem solving. You can
use it to inform your own teaching practice, or you can teach it to your students as
a framework for real-world projects.”?
a. Brainstorming
b. Eisenhower Matrix
 c. Design thinking
d. SMART

Question 157: During the Design Thinking Process,...................is getting ideas and
exploration out of your head and into the physical world.
a. Prototyping
b. Empathizing
c. Testing
d. Defining

Question 158............................is the mode during your design process in which you
focus on idea generation.
a. Define
b. Ideate
c. Test
d. Empathize

Question 159: Fill the blank: As part of the Design Thinking Process, the
……………… mode includes observe, engage, and immerse actions.
a. Define
b. Test
c. Empathize
d. Ideate

Question 160: Edward T. Hall defined the communication between persons of

different cultures as ………….
a. international communication
b. intercultural communication
c. multinational communication
d. interpersonal communication

Question 161: "To empathize, we observe, which means.............................................."

a. we interact with and interview users through both scheduled and
short intercept encounters.
 b. the foundation of a human-centered design process.
c. we experience what our user experiences.
d. we view users and their behavior in the context of their lives.

Question 162: "To empathize, we engage, which means..............................................."

a. we view users and their behavior in the context of their lives.
b. the foundation of a human-centered design process.
c. we interact with and interview users through both scheduled and
short intercept encounters.
d. we experience what our user experiences.

Question 163: Why the awareness of the holidays and holy days of other
cultures is important for business?
a. Because it will help us in scheduling our holidays.
b. Because it will help us in scheduling telephone calls and business trips.
c. Because it will help us in scheduling our great tours visiting other
countries.
d. Because it will help us in scheduling our works at home.

Question 164: Why color of clothing is also a consideration in some

countries?
a. Because in some cultures color has strong associations.
b. Because in some cultures people only like black and white colors.
c. Because in some cultures people like colorful clothes.
d. Because in some cultures people do not like colors.

Question 165: Why are educational titles used in introductions of people?

a. Because educational titles are more important than professional or job
titles.
b. Because everyone likes to be perceived as well-educated.
c. Because, in introductions, educational titles are used as a sign of respect
and acknowledgment of the person’s educational achievement.
d. Because without high education people cannot be successful.

Question 166.........................refers to customs and regulations dealing with

diplomatic
etiquette and courtesies expected in official dealings with persons in various
cultures.
a. Introduction
 b. Protocol
c. Greetings
d. Etiquette

Question 167..................involves a person’s conduct or deportment and is

influenced by culture.
a. Attitude
b. Culture
c. Demeanor
d. Perception

Question 168: An important aspect of business protocol is the proper procedure for
exchanging ...............
a. papers
b. pens
c. business cards
d. emails

Question 169......................refers to manners and behavior considered acceptable in

social and business situations.
a. Introduction
b. Protocol
c. Greetings
d. Etiquette

Question 170: Proper netiquette avoids shouting which means ..............................

a. speaking ill of someone.
b. mass mailings of commercial advertisements to numerous
news groups.
c. sending vicious, insulting messages.
d. typing the message in all capital letters.

Question 171: The general rule for business attire everywhere is to be..(Axtell, 1993).
a. beautiful
b. good-looking
c. “buttoned up”
d. smart casual
Question 172: Office customs and practices include ...........................
a. typical hours of work, lunch and break times, degree of
formality, and hiring/firing.
b. typical days off, friend and family members, hobbies and likes,
degree of education, and hiring/firing.
c. typical hours of work, friend and family members, dinner times,
degree of formality, and hiring/firing.
d. typical days off, friend and family members, holidays,
degree of formality, and hiring/firing.

Question 173: Why there is no standard definition of social class exists that
applies to all countries?
a. Because people in different cultures have different living
standards
b. Because people in different countries speak different languages.
c. Because people in different cultures have their own way of
identifying the classes.
d. Because people in different cultures like different things.

Question 174: Why in India we should not give any gifts made of cowhide?
a. Because the cow is sacred in India.
b. Because it may be considered cheap gift.
c. Because it means we do not respect the recipient.
d. Because it may be considered expensive gift.

Question 175: In Japan or South Korea, we should .....................

a. tell our names when presenting business cards
b. shake hands when presenting business cards
c. smile when presenting business cards
d. use both hands when presenting business cards

Question 176: In Asian countries, a proper handshake is ..............................

a. gentle
b. light and quick
c. brusque and firm
d. firm
Question 177: Proper netiquette avoids dissing which means ..............................
a. speaking ill of someone.
b. sending vicious, insulting messages.
c. mass mailings of commercial advertisements to numerous
news groups.
d. typing the message in all capital letters.

Question 178: When a person wants to be taken seriously, it is recommended that

he/she should wear .................................
a. professional attire
b. beautiful clothes
c. famous branded shoes
d. a luxury watch

Question 179: Beliefs that are inconsistent with the known laws of science or what
a society considers to be true and rational are called ...........................
a. cultures
b. superstitions
c. religions
d. taboos

Question 180: In some cultures, what are taken seriously that you need to include
on your business card?
a. My email address, full name, and cellphone number in addition
to my company name.
b. My name, email, and home address in addition to my company
name.
c. My position and titles or degrees in addition to my company
name.
d. My name, nickname, and email in addition to my company name.

Question 181................is giving or promising something, often money, to influence

another person’s actions.
a. Persuasion
b. Bribery
c. Welcoming
d. Awarding

Question 182: In non-English speaking countries, have the information on

your card printed .............................
 a. French
b. Chinese
c. the local language
d. Spanish

Question 183: First.....................are made only once but are remembered for a long
time.
a. talks
b. greetings
c. handshakes
d. impressions

Question 184: In most countries of Southeast Asia, Africa, and the Middle East, why
should we avoid presenting the card with your left hand?
a. Because the left hand is reserved for taking care of bodily functions.
b. Because we will use our left hand to keep things.
c. Because it is the rule.
d. Because we shake hands with our left hand.

Q185. The language, which is interpreted as defamatory, or harming the reputation of

the person, if being said out loud, is called ................

a.complaint
b.feedback
c.libel
d.slander

Q186. Which is NOT part of the checklist for delivering a negative message?

a.Clear understanding of procedure and protocol

b.Clear goal in mind

c.Clear understanding of message

d.Clear understand of the audience's title or position

Q187. The ................ states the main thesis, purpose, or topic of the paragraph; it
defines the subject matter to be addressed in that paragraph.

a. conclusion sentence
b. body sentence
c. topic sentence

Q188. ........................ is the sharing and understanding of meaning between

individuals, departments, or representatives of the same business.

a.Intrapersonal
b.Internal communication
c.External communication
d.Interpersonal

Q189. Which is NOT one of the four main parts of a negative news message?

a.Buffer or cushion
b.Negative news
c.Salutation
d.Explanation

Q190. When engaging in chitchat with someone of another culture, if that person
talks about his or her family, then talk about ........................

a.sports
b.your family
c.politics
d.music

Q191. To avoid legal problems when communicating bad news, we

should ...........................

a.Avoid confusion or misinterpretation.

b.Avoid abusive language or behavior.
c.Maintain respect and privacy.
d.All of the above
e.Avoid contradictions and absolutes.

Q192. "If you were born female, then your view of the world may be different from
that of a male, and may be similar to that of many other females. Being female means
that you share this "femaleness" trait with roughly half the world's population." Here is
an example of .........................

a.Difference
b.demographic traits
c.individual differences
d.perceptions

Q193.... govern the order of words in a sentences. In some language, such as German,
syntax or word order is strictly prescribed. English syntax, in contrast, is relatively
flexible and open to style
A. Syntactic rules
B. Contextual rules
C. Semantic rules

Q194.... is the deliberate use of words to disguise, obscure, or change meaning.

(Doublespeak is often presentin bureaucratic communication, where it can serve to cast
a person or an organization in a less unfavorable lightthan plain language would do)
A. Doublespeak
B. cliché
C. Jargon
D. Euphemism

Q195.... are key words that alert the audience to a change in topic, a tangential
explanation,an example, or a conclusion.
A. Euphemism
B. Jargon
C. Signposts ( or indicators)
D. Doublespeak

Q196. When you create a message, it is often helpful to think of it as having five parts:
A. Attention statement; Analyzing situation; Body; Conclusion; Residual message
B. Attention statement; Introduction; Body; Analyzing situation; Residual message
C. Attention statement; Introduction; Body; Conclusion; Residual message
D. Introduction; Body; Conclusion; Bonus; Residual message

Q197. Two models of Communication include:

A. transactional process + informational model
B. transactional process + constructivist model
C. no correct answer
D. constructivist model + informational model

Q198.____ is the use of existingor newly invented words to take the place of standard
or traditional words with the intent of adding anunconventional, nonstandard,
humorous, or rebellious effect. It differs from jargon in that it is used in
informalcontexts, among friends or members of a certain age group, rather than by
professionals in a certain industry
A. Racist language
B. cliché
C. Jargon
D. Slang

Q199.___ mode is when you unpack and synthesize your empathy finding into
competing needs and insights, and scope a specific and meaningful challenge
A. Ideate
B. Empathy
C. Define
D. Test

200. Which of the following most correctly describes the order of the
communication process?
A. The sender transmits the message, the sender encodes the message, the receiver sends
feedback
B. The sender has an idea, the sender encodes a message, the sender transmits the
message, the receiver gets the message
201. After the introduction comes the ____ of your message. Here you will present
your message in detail, usingany of a variety of organizational structures.
A. Body
B. Conclusion
C. Introduction
D. Attention statement

202. ______ refer to the intentional and unintentional ways a primary message is
communicated. This may include vocal inflection, gestures and posture, or rate of
speech that influence the interpretation or perceptionof your message.
A. Report
B. Secondary message
C. Auxiliary message
D. Primary message

203. The first part of a negative news message, verbal or written, involves neutral or
positive information, is called ______
A. redirect
B. buffer or cushion
C. negative news
D. explaination

204. ____ places the negative news at the beginning of the message.
A. The external communication
B. The direct approach
C. The internal communication
D. The indirect approach

205. Which is NOT a goal when delivering negative news, in person or in written
form?
A. Be clear and concise in order not to require additional clarification.
B. Help the receiver understand and accept the news.
C. Get straight to the point and keep it short
D. Maintain trust and respect for the business or organization and for the receiver.

206. Aspects of protocol related to successful intercultural communication include

telephone mannersand cyberspace etiquette, sometimes referred to as ______
A. politeness
B. emoticons
C. netiquette
D. correspondence

207. What type of message which delivers that the audience does not want to hear,
read, or receive?
A. The unsolicited messages.
B. The negative messages.
C. The neutral messages.
D. The positive messages.
208. To avoid confusion or misinterpretation, we should ______
A. be precise and specific
B. talk loud and clear
C. be polite and respectful
D. explain as much as possible

209. Group communication is generally defined as involving

a. 8-10 people
b. 3-8 people
c. 3-5 people
d. 2-5 people

210. When you have too many ideas, you can use "....... " statements
A. How must we?
B. How can we?
C. What should we ?
D. How might we?

211. As a communicator, you are responsible for being prepared and being ethical.
Being prepared includes being organised, clear, concise, and punctual.
a. Red
b. Golden
c. Blue

212. The ... is the way in which a message or messages travel between source
and receiver
A. Convernation
B. Noise
C. Environment
D. Channel

213. The verbal and/or nonverbal response to a message is called....

a. Reply
b. Comment
c. News
d. Feedback

214. To have a difficult conversation or read bad news, set aside a special time when
you will not be disturbed. Close the door and turn off the TV, music player, and instant
messaging client?

Answer: set aside a special time

215. Wait until it is your turn to respond, and then measure your response in proportion
to the message that was delivered to you. Reciprocal turn-taking allows each person
have his say:
Answer: Example of Take turns

216. The ....... meaning is the common meaning, often found in the dictionary.
A. connotative
B. denotative
C. arbitrary
D. symbolic

217. Examples of .......... include a bebief that special charms, omens, or rituals have
supernatural powers.
a. chitchats
b. taboos
c. superstitions
d. Values

218. When conducting business with people of Japan or china, the handshake is often
combined with a......................................................................so that each culture shows
the other proper respect (Baldrige, 1993, Samovar et al.2009?.
A. smile
B. hug
C. bow
D. Touch

219. According to schutz, the person who strikes a healthy balance of need for
affection is called.....
a. a democrat
b. an overpersonal
c. a personal individual
d. a social person

220. ..... involve messages or statements that take away from the respect integrity or
credibility of a person
A. Face-saving Strategies
B. Face-Detracting Strategies
C. avoidance strategy
D. supportive communication

221. Which is not an element of a crisis communication plan?

a. crisis communication eam members with contract information
b. deasignated spokesperson
c. eating place/ resting location
d. media plan with procedures

222. The third part of the negative news message. involving the bad news itsefl, and
the emphasis here is on clarity and accuracy, is called .........
A. buffer or cushion
B. redirect
C. nagative news
D. Explanation

223. 'insult tipping' or ..... shows a lack of respect and is inappropriate regardless
of how poor theservice.
a. leaving a few coins
b. leaving an abundant tip
c. leaving

224. Why should we avoid giving perfume or wine as gifts the to French people
A. Because those are their specialties
B. Because those are expensive
C. Because those are not expensive
D. Because those are what they do not like

225. Protect credibility and separate message from messenger

a. face-saving strategies
b. avoidance strategies
c. face-detracting strategies
d. defensive communication

226. A problem with understanding acceptable male/famale relationships in any

culture is the ..........................
A. attitudes
B. believes
C. stereotypes
D. Values

227. Using gender as a discriminating factor like referring to adult women as 'girls' or
using the word 'man' to refer to humankind are examples of.....
a. Racist language
b. cliché
c. Sexist language
d. Slang

228. The concept of a self-fullfilling prophecy, in which someone's behavior comes to

match and mirror others' expectations, it not new.
True
False

229. When travelling, knowing consumption taboos of the host culture is

A. important
B. unimportant
C. professional
D. Unnecessary

230. Travel etiquette also involves courteous treatment of airline person- nel. Flight
attendants should also be treated
a. with a hug
b. with a kiss
c. with a tip
d. with respect