Date : 15-06-2020

Dear Sir/Madam,
Please find the attached Status of Complaints Received & Pending details as on 14-06-2020

a) Page 1 Complaints Status of Zones

b) Page 2 to 7 Major Interruptions and Load Restriction Details

c) Page 8 Accidents

d) Page 9 Accidents and AE to MD and TA to MD E-Mail complaint status

e) Page 10 to 18 Status of Pending Complaints Beyond Time Limit

f) Page 19 to 21 Circle/Division/Sub Division Wise Complaints Details

g) Page 22 Status of Pending Transformer Complaints Beyond Time Limit

h) Page 23 Status of Pending Transformer Complaints

With Warm Regards

GM (CR)
94498 44778
BESCOM Helpline
 Abstract Status of Complaints
Opening Balance 3091
Complaints received on 14-06-2020 10686
Total 13777
Cumulative Pending Complaints 3280
Pending Complaints beyond time limit 1555
 BANGALORE ELECTRICITY SUPPLY COMPANY LIMITED
Status of Complaints as on 14-06-2020 (00:00Hrs to 23:59Hrs) at 08:00am on 15-06-2020
ZONE
TOTAL
Category

Category of BMAZ BRAZ CTAZ

Complaints New New New New
Complaints Complaints Complaints Complaints
OB Total Disposed Pending OB Total Disposed Pending OB Total Disposed Pending OB Total Disposed Pending
on on on on
14-06-2020 14-06-2020 14-06-2020 14-06-2020
FAILURE OF POWER
A
SUPPLY 44 7842 7886 7819 67 28 1928 1956 1869 87 15 451 466 458 8 87 10221 10308 10146 162

VOLTAGE
B
COMPLAINTS 60 61 121 45 76 5 24 29 20 9 0 0 0 0 0 65 85 150 65 85
METER
C
COMPLAINTS 239 31 270 35 235 8 1 9 0 9 4 1 5 0 5 251 33 284 35 249
D BILLING ISSUES 937 180 1117 43 1074 56 24 80 0 80 13 6 19 0 19 1006 210 1216 43 1173
E SAFETY ISSUES 799 78 877 46 831 102 8 110 6 104 91 3 94 6 88 992 89 1081 58 1023

TRANSFORMER
F FAILURE 0 0 0 0 0 0 0 0 0 0 0 7 7 6 1 0 7 7 6 1
COMPLAINTS

G THEFT 73 0 73 0 73 70 0 70 0 70 53 3 56 0 56 196 3 199 0 199

ALLEGATIONS ON
H
STAFF 30 0 30 0 30 7 0 7 0 7 6 0 6 0 6 43 0 43 0 43

NEW CONNECTION/
I
ADDITIONAL LOAD 2 0 2 0 2 0 0 0 0 0 0 0 0 0 0 2 0 2 0 2

PHASE
J
CONVERSION 4 1 5 0 5 0 0 0 0 0 0 0 0 0 0 4 1 5 0 5
TRANSFER OF
K OWNERSHIP AND 71 0 71 21 50 4 1 5 1 4 0 0 0 0 0 75 1 76 22 54
CONVERSION

REFUND/ ISSUE OF
L
CERTIFICATES 37 1 38 9 29 4 0 4 0 4 1 0 1 0 1 42 1 43 9 34

ADDITIONAL TC/
M
ENHANCEMENT 2 0 2 0 2 1 0 1 0 1 0 0 0 0 0 3 0 3 0 3

N GENERAL 289 28 317 106 211 18 6 24 6 18 18 1 19 1 18 325 35 360 113 247

Grand Total 2587 8222 10809 8124 2685 303 1992 2295 1902 393 201 472 673 471 202 3091 10686 13777 10497 3280
 BENGALURU ELECTRICITY SUPPLY COMPANY LIMITED

KPTCL Major Interruptions (14-06-2020)

Duration Duration
Scheduled Timings Confirmed By Unscheduled Timings Confirmed By
(in Hrs) (in Hrs)

1)66/11KV HBR MUSS Incomming failure due to DPR Tripped.

Affected Areas:E5, E8 & E9:Hennur Main Road, Lingarajapuram,
Doddanna MUSS JE
Kariyanapalya, Janakiram Layout, Hegde nagar, K.Narayan pura, N.N.Halli, 10:20 Hrs to
- - 0:00 - Balaji layout, Railway mens layout, BDS layout, Central Excise and 10:44 Hrs
0:24 25437386
9480830133
surrounding areas.(Changeover not arranged),confirmed by Doddanna
MUSS JE 25437386/9480830133.

K 2)66/11KV Chandapura MUSS Incoming supply failure.

P - - 0:00 -
Affected Areas:CH1& VE1:Neralur village, Reliable lavenduela, Old
Chandapura Bommasandra grama, Heelalige and surrounding areas.
13:16 Hrs to
14:00 Hrs
0:44
Suresh AE
9449872371
T (Changeover not arranged),confirmed by Suresh AE 9449872371

C
L 3)66/11KV NGV MUSS Incoming supply failure.
Affected Areas:S2 & S4:Shanthi nagar, Koramangala,6th Block, 8th block, 18:20 Hrs to Abhi JE MUSS
- - 0:00 - Adugodi and surrounding areas.(Changeover not arranged),confirmed by 18:40 Hrs
0:20
9448382033
Abhi JE MUSS 9448382033

4)66/11KV Turuvekere MUSS Incoming supply failure due to

Turuvekere to 220KV KB Cross Line Jump cut.
19:30 Hrs to Srinivas AE MUSS
- - 0:00 - Affected Areas:TU1 & TP1: Tandaga, Dabbegatta , Near police station,
23:00 Hrs
3:30
9448494065
Mayasandra. Dandina shivara,Tandga, Nonavinakere and surrounding areas.
(Changeover not arranged),confirmed by Srinivas AE MUSS 9448494065

TOTAL Nil 0:00 4 4:58

 BENGALURU ELECTRICITY SUPPLY COMPANY LIMITED
BESCOM Major Interruptions Details (14-06-2020)
Duration Confirmed Duration
Scheduled Timings Unscheduled Timings Confirmed By
(in Hrs) By (in Hrs)

1)66/11KV HSR MUSS F17 Feeder HT Jump cut.

00:40 Hrs to Balaji JE
- - 0:00 - Affected Areas:S20:HSR 2nd Sector and surrounding areas.(Changeover not 0:42
01:22 Hrs 9449844831
arranged),confirmed by Balaji JE 9449844831.

2)66/11KV ITI MUSS F10 Feeder 250 KVA no-184 Hoysala nagar 14th cross Transformer
failure. 01:20 Hrs to
- - 0:00 - 8:50 Manjula AE
Affected Areas:E11:Hoysalanagar 8th main Ramamurthy nagar and surrounding areas. 10:10 Hrs
9449874210
(Changeover not arranged),confirmed by Manjula AE 9449874210.

3)66/11KV NGV MUSS F11 Feeder tripped due to tree fallen on line.
06:15 Hrs to Mahesh JE
- - 0:00 - Affected Areas:S4:Rajendra nagar, L R Nagar, Ambedkarnagar, Koramangala village, 8th blk 1:00
07:15 Hrs 9449844716
and surrounding areas.(Changeover not arranged),confirmed by Mahesh JE 9449844716

4)66/11KV Divya Sri MUSS F5 Feeder Faulty.

07:04 Hrs to Sathish JE
- - 0:00 - Affected Areas:S7:AECS Layout, Kundalahalli and surrounding areas.(Changeover not 0:26
07:30 Hrs 9449844849
arranged),confirmed by Sathish JE 9449844849

5)66/11KV Remco MUSS F4 Feeder tripped.

07:10 Hrs to Arun JE
- - 0:00 - Affected Areas:W6:Bapuji Nagar, Byatarayanapura and surrounding areas.(Changeover not 0:40
07:50 Hrs 9449844741
arranged),confirmed by Arun JE 9449844741

6)66/11KV HSR MUSS F21 Feeder tripped

07:55 Hrs to Balaji JE
- - 0:00 - Affected Areas:S20:Venkatapura, Jakkasandra, Teachers Colony, Koramangala 1st Block and 0:20
08:15 Hrs 9449844831
surrounding areas.(Changeover not arranged),confirmed by Balaji JE 9449844831

7)66/11KV Banasawadi MUSS F4 Feeder Faulty.

Affected Areas:E8:Horamavu, Hoyasalnagar, Brindavan layout, Jayanthi nagar, NRI layout, 07:50 Hrs to Usman JE
- - 0:00 - 2:25
Andra colony and surrounding areas.(Changeover not arranged),confirmed by Usman JE 10:15 Hrs 9449869326
9449869326

8)66/11KV HMT MUSS F7 Feeder tripped due to pole damage.

08:30 Hrs to Rangaswamy JE
- - 0:00 - Affected Areas:K2:Andrahalli, Thigalara Palya and surrounding areas.(Changeover not 0:35
09:05 Hrs 9449870347
arranged),confirmed by Rangaswamy JE 9449870347

9)66/11KV K & C Valley MUSS F8 Feeder HT Jump cut.

08:30 Hrs to Gangadar JE
- - 0:00 - Affected Areas:S17:Yemlur and surrounding areas.(Changeover not arranged),confirmed by 0:42
09:12 Hrs 9449844715
Gangadar JE 9449844715

10')66/11KV Nagpura MUSS F1 Feeder HT Jump cut.

08:42 Hrs to Shankar Raj AE
- - 0:00 - Affected Areas:N3:Manjunath Nagar, Mahaganapathi Nagar, Bhovi colony and surrounding 1:03
09:45 Hrs 9449870128
areas.(Changeover not arranged),confirmed by Shankar Raj AE 9449870128

11)66/11KV ITI MUSS F5 Feeder Faulty due to HT Jump cut.

Basavaraju MUSS
Affected Areas:E10:Uday nagar, A. Narayanapura, MEG lyt, Konappa reddy layout, CWD 10:30 Hrs to
- - 0:00 - 0:40 JE 25610447
road,and surrounding areas.(Changeover not arranged),confirmed by Basavaraju MUSS JE 11:10 Hrs
9448365138
25610447 9448365138
 12)66/11KV ITI MUSS F10 Feeder 250KVA Transformer failure.
10:30 Hrs to Usman JE
- - 0:00 - Affected Areas:E11:Hoysalanagar 8th main Ramamurthy nagar and surrounding areas. 7:20
17:50 Hrs 9449874328
(Changeover not arranged),confirmed by Usman JE 9449874328

13)66/11KV ITI MUSS F9 F15 Feeder line clear taken due to HT cable Faulty.
Affected Areas:E12:Mahadevapura R.H.B Colony,Chinnappa Layout, Doddanekundi, 10:30 Hrs to Madaiah JE
- - 0:00 - 1:00
Vnekatesh Layout, Mahadeva Pura, Ring roadand surrounding areas.(Changeover not 11:30 Hrs 9449874715
arranged),confirmed by Madaiah JE 9449874715

14)66/11KV NRS MUSS F30 Feeder HT line maintenance work.

Affected Areas:W3:Arfath nagar old guddadahalli kp agrahara bhuvaneshwari nagar magadi 11:00 Hrs to Gangaraju JE
- - 0:00 - 1:20
main road and surrounding areas.(Changeover not arranged),confirmed by Gangaraju JE 12:20 Hrs 9449844736
9449844736

15)66/11KV Rajanukunte MUSS F8 Feeder Faulty.

Affected Areas:C7:Itgalpura, Arkeree, Byrapura, Budamanahalli, Dibbur, Kakolu, 11:10 Hrs to Venkatesh JE
- - 0:00 - 0:30
Siganayakanahalli, Rajankunte and surrounding areas. (Changeover not arranged),confirmed by 11:40 Hrs 9449864909
Venkatesh JE 9449864909

16)66/11KV Jayanagar MUSS F4 Feeder HT Jump cut .

11:15 Hrs to Suresh JE
- - 0:00 - Affected Areas:S1:Jayanagar 3rd Block ,Someshwara Nagar and surrounding areas. 1:00
12:15 Hrs 9449840402
(Changeover not arranged),confirmed by Suresh JE 9449840402

17)66/11KV Chandra Layout F4 Feeder Faulty.

11:30 Hrs to Naveen JE
- - 0:00 - Affected Areas:N2:Service Road, Vijayanagar, RPC Layout, 3rd Main to 6th Main. and 0:45
12:15 Hrs 9449869138
surrounding areas.(Changeover not arranged),confirmed by Naveen JE 9449869138

18)66/11KV Vijayanagar MUSS F7 Feeder Faulty.

Affected Areas:N6:Meenakshi nagar, Kavery nagar,swayam prabha road,Gaddi muddanna
11:30 Hrs to Yogesh JE
- - 0:00 - road,Kare kallu area,Kamakshipalya main road,Nanjappa floor mills area,Manivills 0:40
12:10 Hrs 23486458
Garden,Maruthi nagar,Sannakki bayalu,Arali mara roads and surrounding areas.(Changeover
not arranged),confirmed by Yogesh JE 23486458

19)66/11KV BMTC MUSS F12 Feeder Faulty.

12:30 Hrs to Babu JE
- - 0:00 - Affected Areas:S2:Berlie Street, Eagle street, Hosur Main Road,N-Street Shanthi nagar and 0:30
13:00 Hrs 9449844713
surrounding areas.(Changeover not arranged),confirmed by Babu JE 9449844713

20)66/11KV HAL MUSS F17 Feeder line clear taken for pole replacement work.
12:30 Hrs to Prashanth AE
- - 0:00 - Affected Areas:S17:Vibhutipura Main Road Ramesh Nagar HAL Annasandrapalya and 1:30
14:00 Hrs 9449840453
surrounding areas.(Changeover not arranged),confirmed by Prashanth AE 9449840453

21)66/11KV Apparel park MUSS F11 Feeder line clear taken for GOS Maintenance work.
11:30 Hrs to Hanumanthegowd
- - 0:00 - Affected Areas:DB1:Muthi,railway station,srinagar and surrounding areas.(Changeover not 6:25
17:55 Hrs a AE 9449844769
arranged),confirmed by Hanumanthegowda AE 9449844769

22)66/11KV Sarjapura MUSS F8 & F13 Feeder Faulty.

12:40 Hrs to Suresh AE
- - 0:00 - Affected Areas:AT1:Bidraguppe , D Hosahalli village and surrounding areas.(Changeover not 2:05
14:45 Hrs 9449866797
arranged),confirmed by Suresh AE 9449866797

23)66/11KV KIDAB MUSS F7 Feeder line clear taken for tree trimming work.
12:00 Hrs to Satish AE
- - 0:00 - Affected Areas:DH1:Aradeshanahalli and surrounding areas.(Changeover not 5:40
17:40 Hrs 9449871584
arranged),confirmed by Satish AE 9449871584

24)66/11KV Yarandahalli MUSS F3 Feeder HT Jump cut.

B - - 0:00 - Affected Areas:CH1:RK Town Ship, Yarandahalli and surrounding areas.(Changeover not
13:13 Hrs to
0:57
Prathap JE
14:10 Hrs 8197828677
E arranged),confirmed by Prathap JE 8197828677
S
C
O
M
B
E
S
C 25)66/11KV Hulimangala MUSS F2 Feeder Faulty.
13:22 Hrs to Manjunath MUSS
O - - 0:00 - Affected Areas:JN1:podu village, hulimangala village and surrounding areas.(Changeover not
15:24 Hrs
2:02
JE 9480815795
arranged),confirmed by Manjunath MUSS JE 9480815795
M
26)66/11KV Banasawadi MUSS F4 Feeder VL Kept open due to tree branches fallen on
LT Line. 14:20 Hrs to Suresh JE
- - 0:00 - 0:50
Affected Areas:E8:10th main road, NRI Layout and surrounding areas.(Changeover not 15:10 Hrs 9449874263
arranged),confirmed by Suresh JE 9449874263

27)66/11KV Kachamaranahalli MUSS F7 Feeder VL Tripped.

14:34 Hrs to Murali AE
- - 0:00 - Affected Areas:S7: Lakshmi Layout, Munnekolala, Gandhi nagar and surrounding areas. 1:23
15:57 Hrs 9449868159
(Changeover not arranged),confirmed by Murali AE 9449868159

28')66/11KV Naganathpura MUSS F8 Feeder GOS Kept open for tree trimming work.
14:15 Hrs to Mahadeva AE
- - 0:00 - Affected Areas:S8:Subash nagar, Hongasandra and surrounding areas.(Changeover not 1:15
15:30 Hrs 9449810245
arranged),confirmed by Mahadeva AE 9449810245

29)66/11KV BMTC MUSS F12 Feeder VL Faulty.

14:40 Hrs to Lakshminarayan
- - 0:00 - Affected Areas:S2:Lakshmi rd Shanthi nagar and surrounding areas.(Changeover not 0:50
15:30 Hrs JE 9449866156
arranged),confirmed by Lakshminarayan JE 9449866156

30')66/11KV Gollahalli MUSS F10 Feeder VL kept open due to tree fallen LT Line.
14:50 Hrs to Nirupalli JE
- - 0:00 - Affected Areas:S10:Bettadasanapura and surrounding areas.(Changeover not 0:40
15:30 Hrs 8277892509
arranged),confirmed by Nirupalli JE 8277892509

31)66/11KV Divyashree MUSS F9 Feeder 250KVA Transformer Kept open due to safety
purpose. 15:16 Hrs to Jayaram Reedy
- - 0:00 - 0:44
Affected Areas:S7:Saibaba layout, Green garden layout, Munekollala and surrounding areas. 16:00 Hrs JE 9449868137
(Changeover not arranged),confirmed by Jayaram Reedy JE 9449868137

32)66/11KV Manyatha MUSS F15 Feeder Faulty.

15:15 Hrs to Narayan JE
- - 0:00 - Affected Areas:C4:Kempapura, Hebbala and surrounding areas.(Changeover not 0:45
16:00 Hrs 9449864998
arranged),confirmed by Narayan JE 9449864998

33)66/11KV NG Halli MUSS F6 & F8 Feeder Faulty.

15:30 Hrs to Narayan JE
- - 0:00 - Affected Areas:K2: Balaji nagar Thigalarapalya main road Peenya 2nd stage and surrounding 1:40
17:10 Hrs 9449870347
areas.(Changeover not arranged),confirmed by Narayan JE 9449870347

34')66/11KV Somahalli MUSS F4 Feeder Faulty.

16:00 Hrs to Anand JE
- - 0:00 - Affected Areas:K3:Basappa palya, Kanakapura main road, Kaggalipura and surrounding areas. 1:15
17:15 Hrs 9449866749
(Changeover not arranged),confirmed by Anand JE 9449866749

35)66/11KV Anjanapura MUSS F10 Feeder Transformer LT Fuse burnt out.

16:15 Hrs to Obalesh JE
- - 0:00 - Affected Areas:S12:JP nagar 8th phase and surrounding areas.(Changeover not 1:40
17:55 Hrs 9449840483
arranged),confirmed by Obalesh JE 9449840483

36)66/11KV Isro Layout MUSS F8 Feeder line clear taken due to HT Jump cut.
16:30 Hrs to Rajesh
- - 0:00 - Affected Areas:S5:Chandra nagar kumaraswamy layout, Isro layout and surrounding areas. 0:30
17:00 Hrs AE9449874328
(Changeover not arranged),confirmed by Rajesh AE9449874328

37)66/11KV ITI MUSS F10 Feeder Last bit Faulty.

17:30 Hrs to Usman JE
- - 0:00 - Affected Areas:E11:Part of Hoysala nagar,Sir MV Nagar, Ramurthy nagar and surrounding 2:25
19:55 Hrs 9449874328
areas.(Changeover not arranged),confirmed by Usman JE 9449874328
 38)66/11KV Chandra Layout MUSS F2 & F18 Feeder Faulty.
17:50 Hrs to Jagannath JE
- - 0:00 - Affected Areas:N2 & N10: Anubhava Nagar,Shivananda nagar, GKW Layout Moodalapalya 0:50
18:40 Hrs 9449869140
and surrounding areas.(Changeover not arranged),confirmed by Jagannath JE 9449869140

39)66/11KV Shobha City MUSS F7 Feeder 250KVA Transformer Replacement work.

17:30 Hrs to Rangswamy AE
- - 0:00 - Affected Areas:E9:Kempegowda Layout, N-Nagenahalli, Thanisandra.and surrounding areas. 2:40
20:10 Hrs 9449844834
(Changeover not arranged),confirmed by Rangswamy AE 9449844834

40)66/11KV Kadubeesanahalli MUSS F7 Feeder line clear taken due to HT Jump cut.
18:00 Hrs to Vishwantah JE
- - 0:00 - Affected Areas:S7: Ashwath nagar, Marathahalli and surrounding areas.(Changeover not 0:45
18:45 Hrs 9449868149
arranged),confirmed by Vishwantah JE 9449868149

41)66/11KV Naganathapura MUSS F4 Feeder RMU Faulty.

18:00 Hrs to Madapp a AE
- - 0:00 - Affected Areas:S13:Shiva reddy layout,Naganathapura, Hosa road and surrounding areas. 5:00
23:00 Hrs 9449840480
(Changeover not arranged),confirmed by Madapp a AE 9449840480

42)66/11KV Devanagudndhi MUSS F2 & F3 Feeder Faulty.

Muniraju JE
Affected Areas:HK1:Naduvathi Villege, Muthkur village, Anugondanahalli and surrounding 18:35 Hrs to
- - 0:00 - 1:25 9449871183
areas.(Changeover not arranged),confirmed by Muniraju JE 9449871183 20:00 Hrs

43)66/11KV Somahalli MUSS F4 & F8 Feeder Faulty.

19:00 Hrs to Thimmarayappa
- - 0:00 - Affected Areas:K3: Kanakapura main road, Kaggalipurand surroundingareas.(Changeover not 1:05
20:05 Hrs JE 9449870532
arranged),confirmed by Thimmarayappa JE 9449870532

44)11KV Gollahalli MUSS F11 Feeder VL kept open due to LT Wire cut.
19:00 Hrs to Somesh JE
- - 0:00 - Affected Areas:S10: Ganga block, Sri sai shakthi layout, Bettadasanapura and surrounding 1:45
20:45 Hrs 9449840473
areas. (Changeover not arranged),confirmed by Somesh JE 9449840473

45)66/11KV NG Halli MUSS F8 Feeder Tripped.

19:28 Hrs to Narayan JE
- - 0:00 - Affected Areas:K2:Valmiki nagar, Chakra nagar main, Andrahalli and surrounding areas. 0:13
19:41 Hrs 9449870347
(Changeover not arranged),confirmed by Narayan JE 9449870347

46)66/11KV Vrushabhavathi MUSS F5 Feeder VL trippped.

21:50 Hrs to Satish JE
- - 0:00 - Affected Areas:W6:Nayandana halli , vinayaka layout,metro layout,pantharapalya.and 1:25
23:15 Hrs 9449870855
surrounding areas.(Changeover not arranged),confirmed by Satish JE 9449870855

47)66/11KV Leela MUSS F1 Feeder loop cable Faulty.

22:05 Hrs to Devaraj JE
- - 0:00 - Affected Areas:E6:Thippasandra,geethanjali layout,Jeevanbheemanagar.and surrounding areas. 1:50
23:55 Hrs 9449874307
(Changeover not arranged),confirmed by Devaraj JE 9449874307

48)66/11KV BSK MUSS F6 Feeder line clear taken due to tree fallen on line.
22:40 Hrs to Nandish JE
- - 0:00 - Affected Areas:S15:Hosakerehalli , Bsk 3rd stage and surrounding areas.(Changeover not 1:00
23:40 Hrs 9880516254
arranged),confirmed by Nandish JE 9880516254

49)66/11KV RMV MUSS F8 Feeder faulty.

23:00 Hrs to Kiran JE
- - 0:00 - Affected Areas:C2:Malleshwaram and surrounding areas.(Changeover not arranged),confirmed 3:00
02:00 Hrs 9449864733
by Kiran JE 9449864733.

TOTAL Nil 0:00 49 84:02

 BENGALURU ELECTRICITY SUPPLY COMPANY LIMITED

Load Restriction Details (14-06-2020)

Duration
K Scheduled Timings
(in Hrs)
Confirmed By
P
T
C - - 0:00 -
L

TOTAL Nil 0:00

 BANGALORE ELECTRICITY SUPPLY COMPANY LIMITED
Accidents
BMAZ BRAZ CTAZ Total

Departmental Non-Departmental Departmental Non-Departmental Departmental Non-Departmental Departmental Non-Departmental

Non- Non- Non- Non- Non- Non- Non- Non-

Fatal Fatal Fatal Fatal Fatal Fatal Fatal Fatal
Fatal Fatal Fatal Fatal Fatal Fatal Fatal Fatal

- - - - - - - - - - - - - - - - -
 BANGALORE ELECTRICITY SUPPLY COMPANY LIMITED
AE to MD and TA to MD E-mail pending complaints
Time as
Docket Tentative
Sl.No Circle Date Issue per Remarks
No. Date
KERC

mail recieved form AEE+J3:J11 As the above said your

Complaint Docket number NS19539729 about frequent power
supply in Duo heights Layot, due to heavy Rain & Wind there
Not will be frequent Main supply failue from 220 kva station
1 SOUTH 5/26/2020 Frequent power cut NS10827391 7 days
confirmed somanahalli interruption was occurred, and after power supply
was normalised. For any power supply issues please contact our
AEE 9449844670, & AE-9449840472same as forwarded to
consumer awaiting for reply .

Not Informed to AEE Sri.Jagadish.M.H 8277893186 and

2 SOUTH 5/26/2020 Frequent power cut NS20913895 7 days
confirmed awaiting for reply

Not informed to Ravindra.S.G AAO 8660627631and awaiting

3 SOUTH 5/28/2020 Excess bill DS16532677 7 days
confirmed for reply

informed to AEE Sri Ramaih S T 9449844665 told that

Not
4 SOUTH 5/28/2020 Tree Trimming ES05966247 7 days he will discuss with AE and issue wil be attended by
confirmed
today

Not Informed to Kumar Nayak AEE 9449877171 and

5 EAST 5/31/2020 Serious Power Outages NE09830039 7 days
confirmed awaiting for reply

Frequent Power Cut and Not Informed to Eshwarappa AEE 9449844894 and awaiting
6 WEST 6/1/2020 NW07331189 7 days
Fluctuations confirmed for reply

Not Informed to Anil Kumar A.V AEE

7 BRC 6/1/2020 Frequent Power Cut NHK1880397 7 days
confirmed 9448279084 and awaiting for reply

Not Informed to Parashuram AEE 9449844655 and awaiting

8 NORTH 6/1/2020 Tree trimming. EN5443772 7 days
confirmed for reply

Uncleared debris and Deep trench

with HT cables hanging Not
9 SOUTH 6/3/2020 NS1652858 7 days mail sent to AEE awaiting for reply
dangerously after replacing switch confirmed
box
 Time as
Docket Tentative
Sl.No Circle Date Issue
Uncleared debris and Deep trench per Remarks
No. Date
with HT cables hanging KERC Not
9 SOUTH 6/3/2020 NS1652858 7 days mail sent to AEE awaiting for reply
dangerously after replacing switch confirmed
box
 Status of Pending Complaints Beyond Time Limit
BMAZ ZONE
Duration Pending Complaints Beyond Time Limit
Categor Category of
y Sub Category BMAZ SOUTH BMAZ NORTH
Complaints Total
Urban South West East North
Fuse off Call (Single Phase/Grounding/Spark at Transformer/Spark at
pole/Wire Snapping or Cut)
6hrs 15 8 3 38 64
FAILURE OF POWER Line breakdown (Grounding at pole or TC /Spark in line due to Tree
A 6hrs 1 0 1 1 3
SUPPLY branches touching the lines)

Line breakdown (pole broken) 10 hrs 0 0 0 0 0

Voltage variations where no expansion or enhancement of network is
involved (Voltage Fluctuations/Flickering)
7 days 0 0 0 0 0

VOLTAGE Voltage variations where up-gradation of distribution system is

B
COMPLAINTS required (Low Voltage For Long Period)
120 days 0 0 0 0 0

Opening of neutral (High Voltage) 1 hr 7 0 10 6 23

Inspect and check correctness 7 days 45 9 13 4 71

Replaced slow, creeping or stuck meters 10 days 1 0 0 0 1

C METER COMPLAINTS
Replaced burnt meters if cause not attributable to consumer 7 days 2 0 1 0 3

Replaced burnt meters in all other cases 24 hrs 5 0 1 1 7

Where field report is not required (Arrears/Excess Billing/ECS/Online

Payment/Printing of Bill)
24 hrs 122 48 117 52 339

Where field report is required (Bill not received/Meter not read by

D BILLING ISSUES
MR/Wrongreading taken by MR)
7 days 18 25 21 6 70

On the same
Reconnection of supply following disconnection
day 5 5 2 2 14
 Duration Pending Complaints Beyond Time Limit
Categor Category of
y Sub Category BMAZ SOUTH BMAZ NORTH
Complaints Total
Urban South West East North

Straightening of bent pole (Grounding /Return supply in neutral) 3 days 50 17 45 56 168

Replacement of damaged pole (Wire Sagging/Providing intermediate
pole)
15 days 18 7 16 13 54
E SAFETY ISSUES
Shifting of Poles (Line passing close to the Building/Shifting of
Transformer Center)
15 days 6 1 9 5 21

Tree trimming 7 days 62 59 38 29 188

Water Supply 0 0 0 0 0

Domestic 0 0 0 0 0
Transformer FAILURE
F
COMPLAINTS
Industry 24 hrs 0 0 0 0 0

Mixed load 0 0 0 0 0

Irrigation Pumpset(IP Set) 0 0 0 0 0

Theft 1 Month 10 7 26 16 59
G THEFT
Hooking Under Nirantara Jyothi Yojane 15 days 2 0 2 0 4
ALLEGATIONS ON
H
STAFF
Allegations on staff 1 Month 6 6 11 1 24

Release of supply where service is feasible from existing network 1 month 0 0 0 1 1

NEW CONNECTION/ Release of supply where network expansion/ enhancement required for
I
ADDITIONAL LOAD providing connection
45 days 0 0 0 0 0

IP sets 30 days 0 0 0 0 0

10
 Duration Pending Complaints Beyond Time Limit
Categor Category of
y Sub Category BMAZ SOUTH BMAZ NORTH
Complaints Total
Urban South West East North

Conversion of LT single phase to LT 3 phase 30 days 0 0 0 0 0

J PHASE CONVERSION
Conversion from LT to HT and vice-versa 30 days 0 0 0 0 0

TRANSFER OF
Title transfer of ownership (Name Transfer/Change of Address) 7 days 15 5 13 2 35
K OWNERSHIP AND
CONVERSION Change of category (Wrong Application Tariff) 7 days 0 0 0 0 0

Refund of deposits 60 days 0 0 1 0 1

REFUND/ ISSUE OF
L
CERTIFICATES
Issue of certificates 1 day 0 0 0 0 0
ADDITIONAL Additional TC 1 Month 1 0 0 0 1
M
TC/ENHANCEMENT TC Enhancement 15 days 0 0 0 0 0
Any complaint not covered specifically in the above (Billing Complaints
N GENERAL
due to Server Problem/Frequent Power Cut)
7 days 43 10 17 13 83

Grand Total 434 207 347 246 1234

11
 Status of Pending Complaints Beyond Time Limit
BRAZ ZONE
Catego Category of Duration Pending Complaints Beyond Time Limit
ry Sub Category
Complaints
Urban Rural BRC Ramanagar Kolar Total
Fuse off Call (Single Phase/Grounding/Spark at
Transformer/Spark at pole/Wire Snapping or Cut)
6hrs 0 0 0 0
Line breakdown (Grounding at pole or TC /Spark in line due to
Urban
Tree branches touching the lines)
6hrs - 0 0 0 0

FAILURE OF Line breakdown (pole broken) 10 hrs 0 0 0 0

A POWER
SUPPLY Fuse off Call (Single Phase/Grounding/Spark at
Transeformer/Spark at pole/Wire Snapping or Cut)
24 hrs 0 0 0 0
Line breakdown (Grounding at pole or TC /Spark in line due to
Rural
Tree branches touching the lines)
- 24 hrs 0 0 0 0
Line breakdown (pole broken) 24 hrs 0 0 0 0
Voltage variations where no expansion or enhancement of
network is involved (Voltage Fluctuations/Flickering)
7 days 7 days 0 0 0 0
VOLTAGE Voltage variations where up-gradation of distribution system is
B
COMPLAINTS required (Low Voltage For Long Period)
120 days 120 days 0 0 0 0
Opening of neutral (High Voltage) 1 hr 1 hr 0 0 0 0
Inspect and check correctness 7 days 7 days 0 1 0 1
Replaced slow, creeping or stuck meters 10 days 10 days 0 0 0 0
C METER COMPLAINTS
Replaced burnt meters if cause not attributable to consumer 7 days 7 days 0 0 0 0
Replaced burnt meters in all other cases 24 hrs 24 hrs 0 0 0 0
Where field report is not required (Arrears/Excess
Billing/ECS/Online Payment/Printing of Bill)
24 hrs 24 hrs 5 18 4 27
Where field report is required (Bill not received/Meter not read
D BILLING ISSUES
by MR/Wrongreading taken by MR)
7 days 7 days 1 0 0 1
On the same
Reconnection of supply following disconnection
day
24 hrs 0 0 0 0
Catego Category of Duration Pending Complaints Beyond Time Limit
ry Sub Category
Complaints
Urban Rural BRC Ramanagar Kolar Total

Straightening of bent pole (Grounding /Return supply in neutral) 3 days 3 days 11 16 10 37

Replacedment of damaged pole (Wire Sagging/Providing
intermediate pole)
15 days 15 days 8 3 8 19
E SAFETY ISSUES
Shifting of Poles (Line passing close to the Building/Shifting of
Transformer Center)
15 days 15 days 4 1 2 7

Tree trimming 7 days 7 days 7 4 3 14

Water Supply 0 0 0 0
Domestic 0 0 0 0
Urban Industry 24 hrs 0 0 0 0
Mixed load 0 0 0 0

TRANSFORME Irrigation Pumpset(IP Set) 0 0 0 0

F R FAILURE
COMPLAINTS Water Supply 0 0 0 0
Domestic 0 0 0 0
Rural Industry 72 hrs 0 0 0 0
Mixed load 0 0 0 0
Irrigation Pumpset(IP Set) 0 0 0 0

Theft 1 Month 1 Month 9 33 8 50

G THEFT
Hooking Under Nirantara Jyothi Yojane 15 days 15 days 1 4 2 7
ALLEGATIONS ON
H
STAFF
Allegations on staff 1 Month 1 Month 0 4 2 6
Catego Category of Duration Pending Complaints Beyond Time Limit
ry Sub Category
Complaints
Urban Rural BRC Ramanagar Kolar Total

Release of supply where service is feasible from existing network 1 month 1 month 0 0 0 0
NEW CONNECTION/ Release of supply where network expansion/ enhancement
I 45 days 45 days 0 0 0 0
ADDITIONAL LOAD required for providing connection

IP sets 30 days 30 days 0 0 0 0

Conversion of LT single phase to LT three phase 30 days 30 days 0 0 0 0

J PHASE CONVERSION
Conversion from LT to HT and vice-versa 30 days 30 days 0 0 0 0

TRANSFER OF Title transfer of ownership (Name Transfer/Change of Address) 7 days 7 days 0 1 0 1

K OWNERSHIP AND
CONVERSION Change of category (Wrong Application Tariff) 7 days 7 days 0 0 0 0

Refund of deposits 60 days 60 days 0 0 0 0

REFUND/ ISSUE OF
L
CERTIFICATES
Issue of certificates 1 day 1 day 0 0 0 0

ADDitIONAL
Additional TC 1 Month 1 Month 0 0 0 0
M
TC/ENHANCEMENT
TC Enhancement 15 days 15 days 0 0 0 0
Any complaint not covered specifically in the above (Billing
N GENERAL
Complaints due to Server Problem/Frequent Power Cut)
7 days 7 days 2 3 3 8

Grand Total 48 88 42 178

 Status of Pending Complaints Beyond Time Limit
CTAZ ZONE
Duration Pending Complaints Beyond Time Limit
Category of
Category Sub Category
Complaints Urban Rural Tumkur Davangere Total

Fuse off Call (Single Phase/Grounding/Spark at Transformer/Spark at

pole/Wire Snapping or Cut)
6hrs 0 0 0

Urban Line breakdown (Grounding at pole or TC /Spark in line due to Tree -

branches touching the lines)
6hrs 0 0 0

FAILURE OF Line breakdown (pole broken) 10 hrs 0 0 0

A
POWER SUPPLY
Fuse off Call (Single Phase/Grounding/Spark at Transformer/Spark at
pole/Wire Snapping or Cut)
24 hrs 0 0 0
Rural Line breakdown (Grounding at pole or TC /Spark in line due to Tree -
branches touching the lines)
24 hrs 0 0 0
Line breakdown (pole broken) 24 hrs 0 0 0
Voltage variations where no expansion or enhancement of network is
involved (Voltage Fluctuations/Flickering)
7 days 7 days 0 0 0
B VOLTAGE COMPLAINTS Voltage variations where up-gradation of distribution system is
required (Low Voltage For Long Period)
120 days 120 days 0 0 0
Opening of neutral (High Voltage) 1 hr 1 hr 0 0 0
Inspect and check correctness 7 days 7 days 0 1 1
replaced slow, creeping or stuck meters 10 days 10 days 0 0 0
C METER COMPLAINTS
replaced burnt meters if cause not attributable to consumer 7 days 7 days 0 0 0
replaced burnt meters in all other cases 24 hrs 24 hrs 0 0 0
Where field report is not required (Arrears/Excess Billing/ECS/Online
Payment/Printing of Bill)
24 hrs 24 hrs 0 3 3
Where field report is required (Bill not received/Meter not read by
D BILLING ISSUES MR/Wrongreading taken by MR)
7 days 7 days 0 0 0
On the same
Reconnection of supply following disconnection
day
24 hrs 0 0 0
 Duration Pending Complaints Beyond Time Limit
Category of
Category Sub Category
Complaints Urban Rural Tumkur Davangere Total

Straightening of bent pole (Grounding /Return supply in neutral) 3 days 3 days 21 14 35

Replacedment of damaged pole (Wire Sagging/Providing intermediate
pole)
15 days 15 days 11 9 20
E SAFETY ISSUES
Shifting of Poles (Line passing close to the Building/Shifting of
Transformer Center)
15 days 15 days 7 4 11
Tree trimming 7 days 7 days 3 4 7
Water Supply 0 0 0
Domestic 0 0 0
Urban Industry 24 hrs 0 0 0
Mixed load 0 0 0
TRANSFORMER Irrigation Pumpset(IP Set) 0 0 0
F FAILURE
COMPLAINTS Water Supply 0 0 0
Domestic 0 0 0
Rural Industry 72 hrs 0 0 0
Mixed load 0 0 0
Irrigation Pumpset(IP Set) 0 0 0
Theft 1 Month 1 Month 26 9 35
G THEFT
Hooking Under Nirantara Jyoti Yojane 15 days 15 days 8 4 12
H ALLEGATIONS ON STAFF Allegations on staff 1 Month 1 Month 3 1 4
Release of supply where service is feasible from existing network 1 month 1 month 0 0 0
NEW CONNECTION/ Release of supply where network expansion/ enhancement required
I
ADDITIONAL LOAD for providing connection
45 days 45 days 0 0 0
IP sets 30 days 30 days 0 0 0
 Duration Pending Complaints Beyond Time Limit
Category of
Category Sub Category
Complaints Urban Rural Tumkur Davangere Total

Conversion of LT single phase to LT three phase 30 days 30 days 0 0 0

J PHASE CONVERSION
Conversion from LT to HT and vice-versa 30 days 30 days 0 0 0
Title transfer of ownership (Name Transfer/Change of Address) 7 days 7 days 0 0 0
TRANSFER OF OWNERSHIP
K
AND CONVERSION
Change of category (Wrong Application Tariff) 7 days 7 days 0 0 0

REFUND/ ISSUE OF Refund of deposits 60 days 60 days 0 0 0

L
CERTIFICATES Issue of certificates 1 day 1 day 0 0 0
ADDITIONAL Additional TC 1 Month 1 Month 0 0 0
M
TC/ENHANCEMENT
TC Enhancement 15 days 15 days 0 0 0
Any complaint not covered specifically in the above (Billing
N GENERAL
Complaints due to Server Problem/Frequent Power Cut)
7 days 7 days 9 6 15

Grand Total 88 55 143

 Division/ Sub Division Wise Complaints of BMAZ ( 14-06-2020 )

Total Total
ZONE CIRCLE DIVISION Sub Division Code Total Complaints
Complaints Complaints
S1 271
S2 131
S5 178
S6 59
Jayanagar 1081
S9 66
S14 206
S15 94
S18 76
S3 99
S4 187
South 3123 Kormangala 503
S7 153
S16 64
S8 111
S10 217
BMAZ SOUTH

S11 74
S12 211
HSR 1539
S13 425
S17 213
S19 42
S20 246
N1 34
N2 210
N3 90
Rajajajinagar 502
N6 75
N8 52
N10 41
W1 18
West 1657 W2 89
R.R. Nagar 269 W6 78
W8 39
W7 45
K1 222
K2 321
Kengeri 886
K3 288
K4 55
Total 4780 4780 4780
E3 12
E6 133
Indiranagar 985
E10 68
E11 772
E1 84
E2 43
Shivajinagar 750 E5 80
East 2383 E8 271
E9 272
E4 183
Whitefield 504 E7 153
E12 168
BMAZ NORTH

W3 89
Vidhanasoudha 144 W4 27
W5 28
C3 32
Jalahalli 171 C9 48
N9 91
N4 93
Peenya 233 N5 114
N7 26
North 1059 C1 28
Malleswaram 191 C2 102
C6 61
C4 96
C5 74
Hebbal 464
C7 223
C8 71
Total 3442 3442 3442
 Division/ Sub Division Wise Complaints of BRAZ ( 14-06-2020 )

Total Total
ZONE CIRCLE DIVISION Sub Division Code Total Complaints
Complaints Complaints

DB1 183
Nelamanagala DB2 51
474
NM1 214
DPT 26
BRC 929 DH1 116
VD1 35
Hosakote 455 HK1 220
AV1 74
NG1 10
BD1 22
CP1 13
CP2 10
Ramanagar 84
BE1 0
RM1 29
RM2 10
MA1 14
Ramanagar Circle

Magadi 142 KD1 4

TV1 124
884
KP1 19
KP2 6
Kanakapura 67
HA1 42
BRAZ

SA1 0
AN1 82
JN1 173
Chandapura 591 CH1 152
AT1 87
VE1 97
KL1 52
Kolar 66 KL2 13
SP1 1
BP1 2
CB1 10
Chikkaballapura 29 CB2 7
GB1 10
Kolar Circle

GD1 0
179 BG1 5
KG1 9
KGF 77 ML1 48
MB1 14
BM1 1
CM1 5
CM2 1
Chinthamani 7
SG1 0
SG2 1
Total 1992 1992 1992
 Division/ Sub Division Wise Complaints of CTAZ ( 14-06-2020 )

Total Total
ZONE CIRCLE DIVISION Sub Division Code Total Complaints
Complaints Complaints

TK1 24
TK2 10
TK3 4
TUMKUR 79 TK4 8
KYT 8
GU1 19
NT1 6
KU1 29
6
TUMKUR

KUNIGAL 40 HLD
360 YD1 5
TP1 48
TIPTUR 183 TU1 132
CN1 3
MG1 8
SR1 8
SR2 17
MADHUGIRI 58
KR1 12
PG1 13
KH1 0
DV1 27
CTAZ

DV2 3
DV3 7
DAVANGERE 50 AG1 4
JL1 3
CG1 4
SB1 2
HR1 13
NY1 0
DAVANGERE

HARIHARA 22 HN1 6
112 TL1 0
HH1 3
CD1 10
CD2 6
CHITRADURGA 25 HL1 6
SRP 0
HD1 3
HY1 9
CK1 3
HIRIYURU 15
TLK 2
MK1 1
Total 472 472 472

Total 10686
 Beyond Transformer Failure Complaints
Date of
Name of Sub Nature of Major
Sl.No Docket No Complaints Time Zone CIRCLE Division Address Remarks
Consumer Division complaint Minor
Received

NIL
 Pending Transformer Failure Complaints
Date of
Name of Sub Nature of Major
Sl.No Docket No Complaints Time Zone CIRCLE Division Address
Consumer Division complaint Minor
Received

CD1 J C hally, Gollarahatti

1 Vidhyadar FCD1850976 6/14/2020 17:20 CTAZ DAVANAGERE CHITRADURGA IRRIGATION Major
('R) Chitradurga
 Remarks

63 KVA Transformer failure, it will be

replaced on 15-06-2020, confirmed by
Vijay AE 9113987300.