UNIVERSAL ENGINEERING SYSTEMS LIMITED

DISTRIBUTORS, DESIGNERS & CONTRACTORS

AIR CONDITIONING, REFRIGERATION & MECHANICAL VENTILATION SYSTEMS

EMERGENCY PROCEDURE

FOR

UNIVERSAL ENGINEERING SYSTEMS LIMITED,

Title: EMERGENCY PROCEDURE

Revision: 12:2023 Document ID: UESL _EHS_SOP/015/2023

COLLINS DONDI Date: 20/08/23

NAME:
EHS in charge
DESIGNATION:
SIGNATURE
Table of Contents
1 INTRODUCTION...................................................................................................................4
2 OBJECTIVES:.......................................................................................................................5
3 SCOPE:..................................................................................................................................5
4 ROLES & RESPONSIBILITIES..........................................................................................6
4.1 Responsibilities of Workers/Technicians:...................................................................6
4.2 Responsibilities of Supervisors:...................................................................................6
4.3 Responsibilities of the Coordinator:.............................................................................7
4.4 Responsibilities of Emergency Response Team (ERT)...........................................7
4.5 Responsibilities of Firefighting Team (FFT) and First Aid Team (FAT).................7
4.6 Responsibilities of HSE Manager/ Supervisor...........................................................7
4.7 Responsibilities of Visitors............................................................................................8
5 COMMUNICATIONS/ MEDIA OF COMMUNICATION...................................................8
5.1 Notification.......................................................................................................................8
5.2 Information to be provided for notification..................................................................8
6 EMERGENCY ACTION PLAN............................................................................................8
6.1 Introduction......................................................................................................................8
6.2 Scope...............................................................................................................................9
6.3 Instruction to Emergency Response Team (ERT)....................................................9
6.4 Personnel.........................................................................................................................9
6.4.1 Evacuation Coordinator (Safety Manager)..........................................................9
6.4.2 Deputy Evacuation coordinator...........................................................................10
6.4.3 Emergency Response Team Communications/Reporting Officer................10
6.4.4 Emergency Response Team (ERT) - Fire Crew..............................................10
6.4.5 First Aid Officers....................................................................................................10
7 EMERGENCY EVACUATION..........................................................................................11
7.1 Critical Facility Operations..........................................................................................12
7.2 Rescue and Medical Duties........................................................................................12
7.3 Reporting Emergencies...............................................................................................12
7.4 Emergency Action Plan (EAP) Coordinator.............................................................12
7.5 Training and Drills........................................................................................................12
7.6 Emergency Action Plan Review.................................................................................13
8 EMERGENCY EVACUATION PROCEDURE................................................................13

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 8.1 Purpose..........................................................................................................................13
8.2 Evacuation Conditions.................................................................................................13
8.3 Authority to Order an Evacuation...............................................................................14
8.4 Evacuation Procedures...............................................................................................14
8.5 Medical Duties..............................................................................................................17
8.6 Clearing an Evacuation...............................................................................................17
8.7 People with Disabilities................................................................................................17
8.8 Personal Emergency Plan (PEP)...............................................................................17
8.9 Evacuation Procedures – Disabled Persons............................................................18
8.10 Personal Preparation...............................................................................................18
8.11 Evacuation Route Map.............................................................................................18
8.12 First Aid Kits...............................................................................................................19
8.13 Fire Marshals:............................................................................................................19
8.14 Assembly Points.......................................................................................................19
9 FIRE EMERGENCY PROCEDURES..............................................................................20
10 MEDICAL EMERGENCY PROCEDURES..................................................................23
11 ELECTRICAL EMERGENCY RESPONSE.................................................................25
12 BOMB THREATS EMERGENCY PROCEDURE.......................................................26
13 SEVERE WEATHER AND NATURAL DISASTERS PROCEDURES.....................30
14 CIVIL DISTURBANCE EMERGENCY PROCEDURES............................................30
15 ATTACK OR ARMED THREAT EMERGENCY PROCEDURE...............................31
16 ACTIVE SHOOTER EMERGENCY PROCEDURES.................................................31
17 TRANSPORT INCIDENTS.............................................................................................34
18 WORKING AT HEIGHT RESCUE PLAN.....................................................................34
18.1 Suspension................................................................................................................34
18.2 Rescue.......................................................................................................................35
18.3 First Aid Procedures.................................................................................................35
18.4 What to look out for - If a worker is suspended in a harness............................35
18.5 Methods of Rescue...................................................................................................36
19 Emergency Contacts.......................................................................................................36

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1 INTRODUCTION

All projects shall have an Emergency Preparedness and Response Plan that is commensurate with the
risks of the facility and that includes the following basic elements:
1. Administration (policy, purpose, distribution, definitions, etc)
2. Organization of emergency areas (command centres, medical stations, etc)
3. Roles and responsibilities
4. Communication systems
5. Emergency response procedures
6. Emergency resources
7. Training and updating
8. Checklists (role and action list and equipment checklist)
9. Business Continuity and Contingency

Universal Engineering Systems Limited (UESL) shall have an Emergency Response team. The ERT
Committee shall be chaired by a Senior Management Staff (preferably the HR/EHS officer) appointed by
Management. The ERT Committee shall be composed of three squads namely: Fire Fighting squad, First
Aid Squad and fire marshals.
1. The firefighting squad is responsible for fighting fires.
2. The first aid squad shall be responsible for rescuing injured persons and administering
first aid.
3. The fire marshals shall be responsible for directing persons to the designated assembly
point.
The ERT Committee shall be responsible setting/planning/preparing the plan to cope with all emergencies
that occur. The ERT Committee shall formulate risk control objectives, evaluate and implement the
applicable risk control standards and the recommendations from the audit. UESL shall maintain an
Evacuation Procedure accessible by all employees. The procedure shall be followed by all persons for the
purpose of preventing injuries and saving of lives during all emergencies. The following procedures shall
hold:
1. The alarm shall be raised and sounded as far as possible to reach all sections of the
facility.
2. All operations shall stop and people shall move out of their workplaces to the designated
assembly point via marked exit routes. Please note that this should be done in a calm
and orderly fashion.
3. Nobody shall return to the building for any reason until authorized to do so by the ERT
team. The ERT team shall seek external help if need be.

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 4. Head counts shall be conducted (with reference to persons present at the time of
emergency) by section heads and fire marshals at the assembly point to ascertain
whether all people are safe.
5. Counting shall be initiated after the ERT teams have completed their tasks.
6. Further instructions shall be issued on completion of head count depending on the
assessment of the conditions created by the emergency.
Alarm bells, visual alarms, or other forms of communication shall be used to reliably alert workers to an
emergency. Related measures include:
1. Testing warning systems at least annually (fire alarms monthly), and more frequently if
required by local regulations, equipment, or other considerations.
2. Installing a back-up system for communications on-site with off-site resources, such as
fire departments, in the event that normal communication methods may be inoperable
during an emergency
In the event that the local community may be at risk from a potential emergency arising at any of UESL
facility, the company should implement communication measures to alert the community, such as:
1. Audible alarms, such as fire bells or sirens
2. Fan out telephone call lists
3. Vehicle mounted speakers
4. Communicating details of the nature of the emergency
5. Communicating protection options (evacuation, quarantine)
6. Providing advise on selecting an appropriate protection option

2 OBJECTIVES:

A safe work environment is everyone’s responsibility. This means that employees must become familiar
with their facility and emergency response procedures. They should know the names of designated
personnel and who to contact during an emergency. Employees should be aware of the appropriate
emergency telephone numbers for their location and emergency assembly point.

UESL is hoping the achievement of the following objectives can be done by preparing and implementing
the emergency plan for their projects:

 Control the incidents

 Safeguard the people
 Rescue Evacuate and first aid facility
 Prevent property damage
 Ensure Managerial Involvement in emergency

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3 SCOPE:

UESL has prepared and implements the emergency plan for the awareness and training of our worker in
case of any emergency at any of our premises.

After analyzing all the potential hazards related to the project and emergency facilities, UESL has
classified the emergencies as followed.
1. Fire and Explosion
2. Medical Emergency
3. Security Threat
4. Environmental Emergency
5. Transport Emergency
NOTE BY:
In case of any emergency the person who first identify, should communicate with the HSE department/
management by telephone, followed by an email.

All employees are expected to rush to the assembly point & line-up for counting by the concerned
supervisor.

Nobody shall be gone out of the incident location before formal communication. Stay & wait for the all
clear announcement from Safety Department /incident management controller.

4 ROLES & RESPONSIBILITIES

4.1 Responsibilities of Workers/Technicians:

 Stop ALL activities immediately;

 Shut down all equipment;
 Energize the MCP/Communicate with HSE through telephone in case of an emergency
 Follow the instruction given by Emergency Response Team/Fire Fighting Team/First Aid
Team/HSEQ
 Rush to the assembly point to gather over there
 Wait for the all clear announcement from Safety Dept.
 Resume the work only after the all clear announcement from the Safety Dept.

4.2 Responsibilities of Supervisors:

 Employees and Supervisors should ensure that all activities have been stopped.
 Ensure all the equipment have been shut down.
 Communicate with HSE or any project manager through telephone.
 Follow the instruction given by HSE /Incident controller;

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  Walk to the assembly, also ensure all employees gather at the assembly point;
 Take a physical head count of the employees in their respective departments;
 Wait for the all clear announcement from HSE/ Incident controller;
 Resume the work only after the all clear announcement from the Fire / Safety Dept.

4.3 Responsibilities of the Coordinator:

 Coordinator (s) should ensure that all activities have been stopped.
 Ensure all the equipment have been shut down.
 Follow the instruction given by HSE/ Incident response commander;
 Convey the report from supervisors to the rescue team and the company management.
 Wait for the all-clear announcement from Fire depart/ HSE Safety Dept.
 Resume the work only after the all-clear announcement from the Fire / incident
commander

4.4 Responsibilities of Emergency Response Team (ERT)

The Emergency Response Team shall be headed by the emergency response commander who might be
the Client’s personnel or one UESL Manager appointed by the management.
 On hearing an alarm rush to assembly point to get the report from coordinator/Site
Supervisor/ HSE Manager;
 Analyze the potential safety treat;
 Use proper PPEs;
 Keep contact with First Aid Team & HSE for immediate back up.
 Report to the HSE Manager (ERT Leader).
 Wait for the all-clear announcement from Fire / Safety Dept.

4.5 Responsibilities of Firefighting Team (FFT) and First Aid Team (FAT)

 On hearing an alarm rush to assembly point to get the report from ERT/HSE Manager/.
 Back up the ERT to enhance rescue.
 Use proper PPEs
 Keep contact with ERT, FAT & HSEQ for immediate back up;
 Report to the HSE or supervisor;
 Wait for the all-clear announcement from Fire /ERT Commander;
 Keep contact with ERT and medical doctor for immediate assistance & back up.
 Assist the ambulance services where applicable.

4.6 Responsibilities of HSE Manager/ Supervisor

 Analyzing Hazard potential;

 Meet the ambulance or fire crew at the place indicated above;
 Lead ERT, FFT & FAT & facilitating backup;
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  Report to the Company Directors & Clients Project Manager;
 Communicate with the concerned governmental departments;
 Ensure smooth coordination with the response team and external rescue team;
 Ensure records and documentations are maintained;
 Advise on clearance and successful operation;
 An incident investigation will be carried out and reports compiled.

4.7 Responsibilities of Visitors

 Stop ALL activities immediately.

 Communicate with HSE through telephone or alarm in case of an emergency
 Follow the instruction given by Emergency Response Team/Fire Fighting Team/First Aid
Team/HSE
 Rush to the assembly point to gather over there;
 Wait for the all-clear announcement from Fire /Safety Dept.
 Resume the work only after the all-clear announcement from the Fire / Safety Dept.

5 COMMUNICATIONS/ MEDIA OF COMMUNICATION

5.1 Notification

Any person who detects an emergency situation shall instantly notify the HSE Department, by one of the
following methods:
 By breaking the Emergency Break switch & convey the report to the supervisor/project
manager/HSE Manager;
 Call using mobile or landline Telephone one of the internal contact numbers provided;
 Use RADIO (if available)/Walkie-Talkie

5.2 Information to be provided for notification

Incident reporter shall provide the following information

1. Exact location (This should be detailed as much as possible)
2. A brief description of the incident;
3. He shall maintain contact through the telephone line until informed to hang up

By implementing the emergency plan, we are making all the personnel aware of all the possible
emergencies & actions to be taken at every time to reduce the risk level.

6 EMERGENCY ACTION PLAN

6.1 Introduction

The purpose of this plan is to detail the basic steps needed to prepare for emergencies in the workplace.
The preservation of life is of paramount importance to UESL. The emergencies may include fire, civil
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unrest or riots, flooding, or other severe weather, earthquake, armed robbery (active shooter) or bomb
threat.

The highest priority of this plan is to ensure the health and safety of all staff, customers, and visitors in the
event of an emergency. The procedures set down in this plan will be communicated to all employees and
to suppliers and frequenters who are in this facility and project site. Any changes to this plan will be
communicated to all affected persons as soon they are made.

6.2 Scope

This plan applies to all staff, suppliers, visitors, drivers at UESL‘s premises and site.

6.3 Instruction to Emergency Response Team (ERT)

On hearing the emergency alarm, the ERT will assemble at the main entry area of the facility. The person
who activated the fire alarm should advise the response team of the location of the fire / emergencies
then move directly to the evacuation point. Alternatively, the reporting officer or a member of the ERT will
check the alarm panel to determine the activation point.

An incident or potential incident should be reported to the Emergency Services immediately if there is an
immediate risk to life or property. Where necessary, in such cases, evacuation procedures should be
activated as a priority. If the incident does not appear to require the immediate despatch of Emergency
Services, the evacuation coordinator or designated person should be notified immediately and given the
full details of the situation including the exact location of the incident and the type of incident.

6.4 Personnel

6.4.1 Evacuation Coordinator (Safety Manager)

In the event of an emergency, the appointed coordinator will assume responsibility and take full control of
the Emergency Response Team. He is empowered to overrule normal management authority and to take
all reasonable steps to preserve life and property.

The evacuation coordinator will assume responsibility for:

1. Assessment and coordination of responses to the emergency incident, although other employees
may be co-opted to assist with specific actions
2. Ensure the functions of the Emergency Response Procedure are implemented.
3. Documenting events (or appoint a designated person) as they unfold for submission to the
Manager an evaluation by the HSE Committee after the incident with the completion of the
Incident & Hazard Reporting and Investigation Procedure

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The evacuation coordinator will lead the Emergency Response Team - ERT, and proceed to extinguish
the fire/ contain the emergency. If not considered safe the Emergency Response Team will proceed to the
assembly point, isolating the main electricity supply and closing fire doors If Safe to Do So

6.4.2 Deputy Evacuation coordinator

The Deputy Evacuation coordinator will generally assist the evacuation coordinator where required and
assume the responsibility of the evacuation coordinator in his/her absence.

6.4.3 Emergency Response Team Communications/Reporting Officer

The Communications/Reporting Officer will be nominated from the team of fire marshals, having collected
the daily attendance rosters from the fire marshals, will note the Emergency Response Team -Fire Crew
members present and the location of the fire/ emergency.

In the event of an emergency the nominated person/s will, when the alarm is sounded, announce
evacuation over the P.A system or through unaided voice communication depending on the facility’s
available communication equipment. They will contact the Fire Brigade and Emergency services as
required and then proceed to control traffic at the entrance of the premise.

The Communication/Reporting Officers will proceed to the assembly point and check with Supervisors
that all employees, contractors and visitors are present.

The Reporting/Communications Officer will report to the evacuation coordinator if all personnel are
accounted for and if anyone is not accounted for and then return to the assembly point.

6.4.4 Emergency Response Team (ERT) - Fire Crew

The Fire Crew -Emergency Response Team (ERT) will:

1. Attend to all emergencies to ensure the safety and welfare of company and persons within the
facility personnel.
2. Maintain knowledge of emergency plans and evacuation procedures.
3. Maintain knowledge of Fire protection system.
4. Carry out inspections and audits on Fire control equipment and procedures.
5. Participate in drills carried out as per schedule including the completion of documentation.
6. Fire marshals are required to ensure that all personnel move to the assembly area in a swift and
orderly manner. They will conduct a roll call and advise the emergency coordinator if all personnel
are accounted for.

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 6.4.5 First Aid Officers

On hearing the evacuation siren all nominated First Aid Officers will stop what they are doing, collect the
First Aid Kit and then proceed in an orderly manner via the nearest exit to the evacuation point, make
sure their name is marked off the employee list and inform their supervisor that they will be proceeding if
safe, to give aid to any injured person/s.

The First Aid Officer(s) will:

1. Provide confidential first aid to Employees and Visitors.
2. Inform relevant department Managers and Supervisors of all injuries/incidents.
3. Maintain appropriate treatment records.

7 EMERGENCY EVACUATION

In the event the emergency requires an evacuation of the facility, UESL will follow the provisions of this
Emergency Evacuation Plan.

Emergency escape routes are established. Emergency Evacuation Route Plans clearly showing
designated exit routes, emergency exits, assembly points and fire points have been developed and
strategically displayed throughout each department and included in UESL Emergency Action Plan (EAP)
a copy of which is provided to each employee.

Emergency Response team (ERT) have been established to coordinate and effectively manage an
evacuation at the facility. Listed below is a table indicating the fire marshals’ team, their members, and the
Evacuation Co-ordinator.

In the event of an evacuation, each employee is to exit the building in an orderly fashion and report
immediately to the designated assembly point.

It is each employee’s responsibility to know the fire marshals.

The key to the success of an evacuation is knowing who is in the building. The people most difficult to
keep track of are those who are not in the building on a regularly scheduled basis. In an effort to help us
do so, we request the following:

1. If you are in the building and you usually are not, let the receptionist/ security personnel know you
are here. Then when you leave, let them know you have left the premises.

2. If you are usually in the building and you have an appointment away from the building, tell your
supervisor you are leaving and approximately how long you will be gone. When you return, tell

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 your supervisor you are back. In the event your supervisor is not in, tell a person with whom you
work closely.

All visitors to UESL premises will sign in at the security desk upon entering the building and sign out when
they leave. This includes personnel who enter through the front of the building. It is up to each person
they are visiting to ask them “if they checked in with the receptionist/ security personnel”. If they did not,
then take them back out and explain that from now on, they must sign in for their own safety. All persons
who enter the facility are to be accounted for.

7.1 Critical Facility Operations

If at all possible, systematic operational shutdown is required for critical machines and processes. The
most critical are:

1. To shut off the power to the building/ facility.

2. To shut off the server.

7.2 Rescue and Medical Duties

No employees shall attempt an emergency rescue. Attempts to rescue anyone trapped in the facility will
be done by fire department/emergency rescue personnel only. No employee shall re-enter the facility until
told to do so by both management and the fire department.

Employees who are certified in First-Aid and CPR may assist injured personnel until medical help arrives.
Employees who are not certified in either First Aid or CPR will not administer this assistance!

7.3 Reporting Emergencies

Emergency reporting procedures should be followed as outlined in the Emergency Evacuation

Procedures of the Emergency Action Plan. A list of emergency contacts and phone numbers will be
posted on the main notice board and at the entrance of each area.

7.4 Emergency Action Plan (EAP) Coordinator

Mr. is the designated EAP Coordinator at UESL, and will be the contact for further
information and explanation of duties under the plan. In the event of his absence,
is the next designated, followed by and then
.

is in charge of all evacuations.

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In his absence, will be in charge.

The EAP coordinator will ensure all training that is conducted will be documented, and that refresher
training will be conducted as deemed necessary or when the plan has been revised.

7.5 Training and Drills

All employees who are in the facility on a regular basis will be instructed on the following:
1. Emergency Action Plan
2. Emergency Evacuation Procedures
3. Facility Alarm Systems
4. Emergency Reporting Procedures
5. Types of potential Emergencies
6. Use of fire extinguishers

The instruction will be provided as follows:

1. Initially when the plan is developed
2. To all new employees
3. When procedures are updated or revised
4. Refresher instruction will be provided when needed

Regular drills (annually) will be held for all personnel to verify understanding of the emergency
procedures, with an evaluation of performance made immediately by management and employees. When
possible, a drill will include representatives of outside services such as fire, emergency medical, and
police departments.

7.6 Emergency Action Plan Review

The EAP shall be reviewed on an annual basis by the Safety Manager and at least three selected
management representatives.

8 EMERGENCY EVACUATION PROCEDURE

8.1 Purpose

To establish a plan of action which ensures a rapid and orderly evacuation of all personnel in the event of
an emergency, such as fire, floods or other severe weather, armed robbery or active shooter, civil unrest
or riots, motor vehicle incident, or bomb threat. The highest priority of this procedure is the safety and
health of all personnel at or near the facility. Specific attention must be paid to evacuation of any
handicapped from the facility. This procedure is designed to enhance the effective response to an
emergency.

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8.2 Evacuation Conditions

Conditions which threaten the safety and health of personnel and may require the evacuation of the
facility can occur as the result of an emergency inside the facility or from a situation outside.

These may include, but are not necessarily limited to, fire, explosion, floods, flammable gas leak (majorly
from outside), structural collapse, bomb threat, natural disaster, power outage, and severe weather.

The level of risk present within the facility must be compared with the level of risk existing outside the
facility (i.e. severe weather) when considering evacuation.

8.3 Authority to Order an Evacuation

The authority to order any type of evacuation rests with any top management or any department manager
at the time if they deem there is no time to consult with top management not present at the emergency
time. The most senior authority individual will direct designated persons to carry out procedures for
evacuating the handicapped in accordance with a pre-determined plan of action, coordinated with local
fire and rescue officials.

8.4 Evacuation Procedures

Any individual discovering a situation which presents a real or potential threat to the safety and health of
personnel within the facility shall immediately sound the alarm. If a fire exists, or the emergency requires
a complete evacuation of the facilities, the evacuation in-charge shall announce over the PA system or
any other pre-determined mode of communication and notify the management of the event. If time
permits and the most senior authority individual can safely do so, she/he will announce the situation
repeatedly over the public address system or unaided voice communication.

The following announcement should be made:

“THIS IS AN EMERGENCY. PLEASE EVACUATE THE PREMISES IMMEDIATELY.”

Use the PA system if available in addition to shouts by the fire marshals.

When the announcement is heard, all personnel will immediately discontinue activities and proceed to the
nearest exit. Do not linger, or attempt to collect personal items before vacating the building. Those
personnel designated to assist the handicapped will do so. Once outside of the structure, go directly to
designated assembly points and report to the respective fire marshal who will then take roll call and report
the presence of his/her team to evacuation in-charge.

***PRIMARY ASSEMBLY POINT – near the facility main entrance. ***

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The Evacuation In-charge ( ) will determine that all personnel are accounted for and have
evacuated the building. He will also be prepared to brief arriving fire and rescue services on the problem;
accountability of personnel; or if personnel are not accounted for, their possible location.

Any employee who has a visitor will be responsible to ensure the visitor is safely evacuated. The
employee will make sure that the receptionist/ security personnel has been advised. Contract liaison
personnel will be responsible for any contractor employee who is on the premises/ facility at the time of
the event. The mechanical department representatives in the facility will be responsible for all drivers on
the premises/ facility who are picking up loads or dropping off materials.

All personnel will remain at the assembly point until they receive further instructions from fire marshals,
management and Fire/Emergency Rescue Personnel.

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8.5 Medical Duties

Employees who are certified in First Aid and/or CPR may assist injured personnel until medical help
arrives. Employees who are not certified in either First Aid or CPR will not administer this assistance.

8.6 Clearing an Evacuation

No person shall return to an area that has been evacuated until instructed to do so by the top
management and the fire or police official at the scene.

8.7 People with Disabilities

People with disabilities, visible or non-visible, may require assistance for alerting, evacuating, or
sheltering in the event of an emergency. Examples of visible or non-visible disability may include (but not
limited to):
1. Use of wheelchairs and/or assistive devices i.e. crutches, canes, walkers, etc.
2. Blindness or visual impairment, and
3. Deafness or hearing impairment

UESL encourages employees with disability to self-identify to his/her Supervisor, Safety Manager of their
disability so that an individual emergency plan can be designed which includes specific procedures and
means of communication in the event of an emergency. The self-identification is strictly voluntary.

If the employee with a disability feels they may require assistance during an emergency, please complete
the Personal Emergency Plan Questionnaire and return it to Human Resources Manager/ the facility
Safety Officer.

8.8 Personal Emergency Plan (PEP)

Once the questionnaire has been completed, the Safety Manager/ Supervisor, employee and Human
Resources Manager will develop a PEP that would provide procedures for the employees in the event of
an emergency. The plan may consist of:
1. Identifying rescue location or room on each floor where the employee can wait.
2. Determine who can assist the individual.
3. Determine alternative plans or routes for evacuation.

Once the PEP is finalized, the Safety Manager will be responsible to keep a copy on file and to review the
plan on an annual basis to ensure the following:
1. The employees with a disability require an individual plan and review the procedures for
relevancy.

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 2. The number of employees with disabilities at each work station.

8.9 Evacuation Procedures – Disabled Persons

1. It is strongly recommended that employees with a disability wait in the designated rescue
location or room until trained responders arrive.
2. If an employee completed the PEP, the employee must adhere to the procedures outlined in
the plan.
3. If an employee with a disability did not identify they need assistance but it is apparent that they
may need assistance, the ERT should ask if the employee needs assistance and determine
the safest way to assist the person in the event of an emergency.

8.10 Personal Preparation

1. Know the location of emergency exits in your building.

2. Plan an escape route from your office/ work station to each exit.
3. Familiarise yourself with the location of any break glass fire alarms in your facility.
4. Note the location of fire extinguishers.
5. Familiarise yourself with the names and locations of your facility’s ERT and nearest floor
monitors.
6. Familiarise yourself with the identity and location of the first aid officers and first aid kits.

8.11 Evacuation Route Map

Evacuation route maps have been posted in each work area. The following information is marked on
evacuation maps:
1. Emergency exits
2. Primary and secondary evacuation routes
3. Locations of fire extinguishers
4. Fire alarm pull stations’ location
5. Assembly points
Facility personnel should know at least two evacuation routes

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8.12 First Aid Kits

First aid kits are located in the following areas:

Item Area

8.13 Fire Marshals:

Area/Person Name Contacts

8.14 Assembly Points

Assembly Point
In the event of fire - <Location >

In the event of bomb threat - <Location >

OR follow the instructions of your marshals

Your personal safety is the most important factor in an emergency

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9 FIRE EMERGENCY PROCEDURES

When fire is discovered:

1. Activate the nearest fire alarm (if installed)
2. Notify the local Fire Department by calling 999 / 020-2222181 / 020-2222182.
3. If the fire alarm is not available, notify the facility personnel about the fire emergency by the
following means (check applicable):
i. Voice Communication
ii. Phone Paging
iii. Radio
iv. Other (specify)

Fight the fire ONLY if:

1. The Fire Department has been notified.
2. The fire is small and is not spreading to other areas.
3. Escaping the area is possible by backing up to the nearest exit.
4. The fire extinguisher is in working condition and personnel are trained to use it.
WHEN NOT TO FIGHT A FIRE: Never fight a fire:
1. If the fire is spreading beyond the spot where it started.
2. If you cannot fight the fire with your back to an escape exit.
3. If the fire can block your only escape.
4. If you do not have adequate fire-fighting equipment.
In any of these situations, DO NOT FIGHT THE FIRE YOURSELF. CALL FOR HELP.

REMEMBER:
1. Should your path of escape be threatened,
2. Should the extinguisher run out of agent
3. Should the extinguisher prove to be ineffective
4. Should you no longer be able to safely fight the fire
........LEAVE THE AREA IMMEDIATELY!

Upon being notified about the fire emergency, occupants must:

1. Leave the building/ facility using the designated escape routes.
2. The last one out of the room should not lock the door, just close it. Locking the door hinders
the fire department’s search and rescue efforts.
3. Proceed to the exit as outlined in the Emergency Action Plan.
4. Do not use elevators under any circumstances.
5. Stay low and avoid smoke and toxic gases. The best air is close to the floor, so crawl if you
have to.

20
 6. If possible, cover your mouth and nose with a damp cloth to help you breathe.
7. If you work on the upper floors, stairway will be your primary escape route.
8. Once in the stairwell, proceed down to the ground floor. Never go up.
9. Once outside the building, report to a predetermined area so that a head count can be taken
10. Assemble in the designated Assembly Point.
11. Remain outside until the competent authority (Designated Official or designee) announces
that it is safe to re-enter.

Designated Official, Emergency Coordinator or fire marshals must:

1. Disconnect utilities and equipment unless doing so jeopardizes his/her safety.
2. Coordinate an orderly evacuation of personnel.
3. Perform an accurate head count of personnel reported to the designated area.
4. Determine a rescue method to locate missing personnel.
5. Provide the Fire Department personnel with the necessary information about the facility.

Area/fire marshals must:

1. Ensure that all employees have evacuated the area/floor.
2. Report any problems to the Emergency Coordinator at the assembly area.
3. Assist all physically challenged employees in emergency evacuation.

What to do if trapped in a burning building

1. If the door is hot, only open it slowly.
2. If you have a window that can be opened, open the window and hang a piece of clothing or
another similar object out the window and wave it so it can be seen. This open window will
allow fresh air to circulate into the room.
3. If the window cannot be opened, create a sign to display at the window indicating that you
need help.
4. If you feel as though you can no longer breathe, break the window out using a chair and get
the attention of those below.
5. Remain calm and wait for the Fire Brigade to assist you in evacuating the area.

What to do if someone catches on fire

If you should catch on fire:
STOP - where you are
DROP - to the floor
ROLL - around on the floor.

This will smother the flames, possibly saving your life. Just remember to STOP, DROP and ROLL.
If a co-worker catches on fire, smother the flames by grabbing a blanket or rug and wrapping them up in

21
it. That could save them from serious burns or even death.

Fire Safety Tips

1. Know the location of fire extinguishers in your area and how to use them.
2. If a fire is small and can be safely extinguished (e.g., in a waste-basket), immediately notify
emergency coordinator and activate the fire alarm. Then use an extinguisher to put out the
fire.
3. During evacuation, walk, don't run. Keep noise to a minimum. Close, but do not lock, doors to
help contain fire and smoke. Do not use elevators. On stairways, use handrails and stay to
the right. After evacuating, relocate to a safe assembly area and do not re-enter the building
until told that it is safe to do so.
4. If you suspect fire in the building, test doors before opening. Use the back of your hand to feel
the door or doorknob. If it is hot, use another escape route.
5. If you hear a fire alarm, evacuate, and do not re-enter the building until told it is safe.
6. Be prepared. Know the location of the two exits closest to your area and all potential
evacuation routes out of the building. Know the location of the nearest fire alarm and how to
use it. Keep corridors free of flammable materials to prevent rapid fire spread.
7. Never prop open hallway doors, or lock fire exit doors.
8. Report damaged or vandalized fire safety equipment to fire marshal immediately. False
alarms cause major problems and risk the safety of building occupants. If you become aware
of someone starting a fire or causing a false alarm, notify emergency coordinator
immediately.
General Guidance Notes
 On discovering a fire or any other situation which puts people’s lives in immediate danger raise the
alarm.
 Never fight fires unless they can easily be put out, do not put yourself at risk, a fire extinguisher is
only a first aid measure to put out small fires or allow you to escape to safety.
 If a fire does occur and you have to use an extinguisher make sure that you use the correct
extinguisher and do not put yourself at risk of injury, if you are not sure which extinguisher to use do
not attempt to fight the fire. Water extinguishers or Foam extinguishers should not be used on
electrical equipment or appliances. Powder or Co2 extinguishers can be used on electrical fires;
whenever possible the electricity supply should be isolated before attempting to fight electrical fires.
 If a fire alarm is raised, all personnel must stop work and proceed by the nearest emergency safe exit
to a place of safety, walk do not run. On no account must employees go to another part of the
building to retrieve personal or Company property. Once outside the building all persons must report
to the assembly point outside of reception.
 If dense smoke is encountered crouch as near the floor as possible where air will be less polluted and
look for the illuminated emergency exit signs.
22
 If employees have a disability, which impedes their ability they will be paired with an able, bodied
employee who will assist them in times of emergency.
 Once outside the building no employee or visitor is allowed to re-enter the building until it is certified
safe to do so by the Fire Officer in charge.
 The first aider(s) will meet the emergency medical services and brief them on any causalities they
have treated. Appointed head first aider, see safety charts for names of First Aiders on notice boards.
 All personnel will then act under the instructions of the Fire Officer in charge.

NOTE:
 Fire evacuation drills will be carried out once per year and results of the fire drills will be recorded in
the relevant Fire Log Book.
 All fire exits and routes to them must be kept clear at all times.
 Fire extinguisher training will be carried out with selected employees.
 All new starters will be advised of evacuation procedures and fire exits as part of the Day 1 induction.
 Fire equipment shall be tested bi- annually and visual checks done weekly by the site safety officer

If available, Emergency lighting should be fully tested to establish light duration and will be maintained by
a nominated external Company.

10 MEDICAL EMERGENCY PROCEDURES

In the event of a serious illness or injury on the facility, immediately call the emergency coordinator.
Assess the situation -
1. Do not move a casualty unless they are exposed to a life threatening situation.
2. Contact the nearest first aid officer.
3. In extreme emergency situations contact the ambulance service by dialling +254 020
2210000, 020 22 4444, 020 2715310
4. Call medical emergency phone number:
5. Arrange for the ambulance to be met at the front gate or other nominated area.
6. Remain with the casualty and administer first aid as appropriate until assistance arrives.
7. Follow closely the instructions of emergency services personnel and the emergency
coordinators.
8. Call medical emergency phone number (check applicable):
i. Fire Department Nairobi County (999; 020-2222181)
ii. Other
Provide the following information:
a) Nature of medical emergency,
b) Location of the emergency (address), and
c) Your name and phone number from which you are calling.

23
If Someone Needs First Aid:
In the event of a serious illness or injury, immediately call nearest first aid officer.
Do not move victim unless absolutely necessary.

Name Phone:

Name Phone:

Name Phone:

Name Phone:

Name Phone:

If you notice any jewellery with an inscription of medical information, bring it to the dispatcher's attention.
Give appropriate first aid until the emergency service arrives.

DO NOT MOVE THE VICTIM UNLESS ABSOLUTELY NECESSARY.

Administer first aid to the victim as below:

Rescue Breathing

1. Check for unresponsiveness

2. Open airway (use head tilt/chin lift method)
3. Check for breathlessness (if none detected)
4. Give two full breaths
5. Maintain airway
6. Pinch nose shut
7. Inhale, and place your mouth over victim's
8. Exhale
9. Check for carotid pulse
10. Give one breath every five seconds

Heart Attack
1. Help victim to comfortable position
2. Give resuscitation or CPR as necessary
3. Keep victim comfortable, not hot or cold
4. Ask or look for emergency medical I.D.

24
Choking
1. Check victim's mouth and clear of foreign matter
2. Establish airway
3. If the victim is still choking, give six to ten abdominal thrusts

Fractures and Sprains

1. Keep victim still
2. Keep injured area immobile

Fainting, Unconsciousness and Shock

1. Have victim lie or sit down and rest
2. Keep victim comfortable, not hot or cold
3. Place victim on side if unconscious
4. Ask or look for emergency medical I.D.
5. Treat other injuries as necessary

Severe Bleeding and Wounds

1. Apply direct pressure on wounds
2. Use clean cloth (Avoid body fluid contact as much as possible)
3. Apply pressure to blood vessel if necessary
4. Elevate body part
5. Add more cloth if blood soaks through
6. Keep pressure on wound until help arrives

Poisoning and Overdose

1. If choking, tilt head
2. Determine what substance was involved and how taken
Stay with victim and assist as necessary

11 ELECTRICAL EMERGENCY RESPONSE

1. Electric Shock
When someone suffers serious electrical shock, he or she may be knocked unconscious. If the victim is
still in contact with the electrical current, do not touch the person. Immediately turn off the electrical power
source. If you cannot disconnect the power source, try to separate the victim from the power source with
a nonconductive object, such as a wood-handled broom/ wooden plunk. Have someone call for
emergency medical assistance immediately.
i. Call medical emergency phone number:
Ambulance +254 020 2210000, 020 22 4444, 020 2715310

25
 ii. Arrange for the ambulance to be met at the front gate or other nominated area.
iii. Stay with the casualty and administer first aid as appropriate (if trained to do so) until
assistance arrives.
Important
Do not touch a victim that is still in contact with a power source; you could electrocute yourself.
2. Electrical Fire
If an electrical fire occurs, try to disconnect the electrical power source, if possible. If the fire is small, you
are not in immediate danger, and you have been trained in fighting fires, use any type of fire extinguisher
except water to extinguish the fire.
If the fire is out of control at your level, refer to the FIRE EMERGENCY PROCEDURES above and
respond appropriately.
Important
Do not use water on an electrical fire.

3. Power Lines
Stay away from live power lines and downed power lines. Be particularly careful if a live power line is
touching a body of water. The water could conduct electricity. If a power line falls on your car while you
are inside, remain in the vehicle until help arrives.

12 BOMB THREATS EMERGENCY PROCEDURE

All bomb threats are to be taken seriously; a bomb treat may be a prank, or a warning of an impending
bomb attack

1. Threats
Bomb threats may be in one of the following forms:

i. Written Threat

If a bomb threat is received in writing, it should be kept, including any envelope or container. Once a
message is recognised as a bomb threat, further unnecessary handling should be avoided. Every
possible effort has to be made to retain evidence such as possible fingerprints, handwriting or typewriting,
paper and postmarks. Placing the evidence in an envelope (preferably a plastic envelope) should protect
such evidence.

ii. Telephone Threat

An accurate analysis of the telephone threat can provide valuable information on which to base
recommendations, action and subsequent investigation.

26
The person receiving the bomb threat by telephone should NOT HANG UP and, as soon as possible,
complete the information required by the bomb threat checklist. The bomb threat check list shall be held
by telephonists and other persons who regularly accept incoming telephone calls.

If You Receive a Bomb Threat:

a. Stay calm and courteous.

b. Keep the bomb threat caller talking.

c. Try to signal a co-worker to listen on the telephone line, if possible.

d. Ask for specific bomb location and time of detonation.

e. Gather as much information from the caller as possible.

f. Write down the information.

g. Listen for background noises.

h. Listen closely to the voice for accents, speech impediments or age indications.

i. Immediately call the emergency coordinator to report the incident.

Refer to bomb threat checklist.

The reason for not hanging up is to assist in call tracing.

2. Evaluation

Following an analysis of information received, the emergency coordinator, or in his absence, the deputy
emergency coordinator should categorise the bomb threats, which may be either specific or non-specific
as follows:

i. Specific threat

The caller will provide more detailed information, which could include statements describing the device,
why it was placed, its location, the time of activation and other details. Although less common, the specific
threat is the more credible.

ii. Non-specific threats

An individual may make a simple statement to the effect that a device has been placed. Generally, very
little, if any, additional detail is conveyed before the caller terminates the conversation.

The non-specific threat is the more common, but neither threat can be immediately discredited without

27
investigation. In other words, every threat has to be treated as genuine until proven otherwise. Evaluation
involves assessing one of four possible alternatives—
1. Take no further action;
2. Search without evacuation;
3. Evacuate and search; or
4. Evacuate (without search).
Each of these options will have advantages and disadvantages related to safety, speed of search,
thoroughness, productivity and morale, and have to be assessed against the potential risk.

3. Notification

Upon receipt of a threat or discovery of a suspect object, the Police should immediately be advised.

4. Search

The most appropriate personnel to carry out a search, in any given area, are the facility Supervisors and
Safety Manager, or workplace because they have the knowledge of ‘what belongs’ or ‘what does not
belong’ in a location at any given time.

The aim of the search is to identify any object that is not normally found in an area or location, for
example,
1. A suspiciously labelled object;
2. An object similar to that described in the threat;
3. An object of unusual size, shape and sound; or
4. The presence of pieces of tape, wire, string or explosive wrappings, or other unfamiliar
materials.
On locating a suspect object, search personnel should not touch, cover or move it.

The location should be conspicuously marked. After ensuring there is no other suspect objects in the
vicinity, the area should be evacuated and isolated. Search of other areas should continue to ensure that
there are no other suspect objects.

General priorities for searching should follow the following sequence:

1. Outside areas including evacuation assembly areas.
2. Building entrances and exits and, particularly, paths people will use to evacuate.
3. Highly populated areas within buildings.
NOTE: In most buildings, public areas that are accessible for the placement of an ‘object’.
Also they usually provide a means of exit, which evacuees have to pass through, or be in proximity to,
during an evacuation.

28
 5. Evacuation Options

If the decision to evacuate is made, persons should be requested to remove all personal belongings, e.g.
handbags, briefcases, shopping or carry bags, when evacuating. This will facilitate the identification of
suspect objects.

1. Bomb threat checklist

INSTRUCTIONS: BE CALM, BE COURTEOUS. LISTEN. DO NOT INTERRUPT THE CALLER.

Your Name: __________________________ Time: _____________ Date: ________________

CALLER'S IDENTITY

SEX: Male _____ Female ____

APPROXIMATE AGE: Adult ____ Juvenile ____

ORIGIN OF CALL: Local __________ International ___________

VOICE CHARACTERISTICS SPEECH LANGUAGE

___ Loud ___ Soft ___ Fast ___ Slow ___ Excellent ___ Good
___ High Pitch ___ Deep ___ Distinct ___ Distorted ___ Fair ___ Poor
___ Raspy ___ Pleasant ___ Stutter ___ Nasal ___ Foul __________
___ Intoxicated ____________ ___ Slurred ____________ Other
Other Other

ACCENT MANNER BACKGROUND NOISES

___ Local ___ Not Local ___ Calm ___ Angry ___ Factory ___ Trains
___ Foreign ___ Region ___ Rational ___ Irrational ___ Machines ___ Animals
___ Race ___ Coherent ___ Incoherent ___ Music ___ Quiet
___ Deliberate ___ Emotional ___ Office ___ Voices
___ Righteous ___ Laughing ___ Machines ___ Airplanes
___ Street ___ Party
___ Traffic ___ Atmosphere

BOMB FACTS

PRETEND DIFFICULTY HEARING KEEP CALLER TALKING IF CALLER SEEMS AGREEABLE TO

FURTHER CONVERSATION, ASK QUESTIONS LIKE:

When will it go off? Certain Hour __________________ Time Remaining_________________________

Where is it located? Building _____________________ Specific Area ___________________________

What kind of bomb? ___________________________________________________________________

29
What kind of package? _________________________________________________________________

How do you know so much about the bomb? ________________________________________________

What is your name and address?_________________________________________________________

If building is occupied, inform caller that detonation could cause injury or death.

Call Security at ____________________________________ and relay information about call.

Did the caller appear familiar with plant or building (by his/her description of the bomb location)?
Write out the message in its entirety and any other comments on a separate sheet of paper and
attach to this checklist.
Notify your supervisor immediately.

13 SEVERE WEATHER AND NATURAL DISASTERS PROCEDURES

1. Earthquake:
1. Stay calm and await instructions from the Emergency Coordinator or the designated official.

2. Keep away from overhead fixtures, windows, filing cabinets, and electrical power.
3. Assist people with disabilities in finding a safe place.
4. Evacuate as instructed by the Emergency Coordinator and/or the designated official.
2. Flood:
If indoors:
i. Be ready to evacuate as directed by the Emergency Coordinator and/or the
designated official.
ii. Follow the recommended primary or secondary evacuation routes.
If outdoors:
i. Climb to high ground and stay there.
ii. Avoid walking or driving through flood water.
iii. If car stalls, abandon it immediately and climb to a higher ground.

14 CIVIL DISTURBANCE EMERGENCY PROCEDURES

1. Keep well clear of the disturbance and do not say or do anything that may encourage irrational
behaviour.
2. Consider “locking down” the building to prevent unauthorised entry.
3. Follow closely the instructions of emergency coordinator and the ERT.
4. Evacuate the building only if instructed to do so by emergency coordinator or the ERT.
30
15 ATTACK OR ARMED THREAT EMERGENCY PROCEDURE

If the Facility is robbed

1. Remain calm
2. If you are being held up, follow the suspect’s instructions, give him or her anything they ask for;
no amount of money is worth your safety
3. Do not restrain the suspect or force them to leave the premises
4. Do not argue, threaten, or block the suspect’s exit
5. Try to remember as many details about the suspect as you can, including approximate height,
weight, hair colour, clothing, etc. Keep well clear of the intruder and do not say or do anything
that may encourage irrational behaviour.
Once the Robber Has Left
1. Do not attempt to follow the suspect
2. Write down a description of the suspect, vehicle, and license plate number
3. Call 999 / 122
4. Notify management and document the incident
5. Secure the area and crime scene
6. Follow closely the instructions of emergency services personnel and emergency coordinators.
7. Evacuate the building only if instructed to do so by emergency coordinators.
8. Stay clear of windows.

16 ACTIVE SHOOTER EMERGENCY PROCEDURES

An Active Shooter is an individual actively engaged in killing or attempting to kill people in a confined and
populated area; in most cases, active shooters use firearms(s) and there is no pattern or method to their
selection of victims.

Active shooter situations are unpredictable and evolve quickly. Typically, the immediate deployment of
law enforcement is required to stop the shooting and mitigate harm to victims.

Because active shooter situations are often over within 10 to 15 minutes, before law enforcement arrives
on the scene, individuals must be prepared both mentally and physically to deal with an active shooter
situation.

Good practices for coping with an active shooter situation:

1. Be aware of your environment and any possible dangers
2. Take note of the two nearest exits in any facility you visit
3. If you are in an office, stay there and secure the door
4. If you are in a hallway, get into a room and secure the door

31
 5. As a last resort, attempt to take the active shooter down. When the shooter is at close range and
you cannot flee, your chance of survival is much greater if you try to incapacitate him/her.

CALL 999 / 122 WHEN IT IS SAFE TO DO SO!

How to respond when an active shooter is in your vicinity

Quickly determine the most reasonable way to protect your own life. Remember that visitors are likely to
follow the lead of safety representatives, employees and supervisors during an active shooter situation.

1. Evacuate. If there is an accessible escape path, attempt to evacuate the premises. Be sure to:
i. Have an escape route and plan in mind
ii. Evacuate regardless of whether others agree to follow
iii. Leave your belongings behind
iv. Help others escape, if possible
v. Prevent individuals from entering an area where the active shooter may be
vi. Keep your hands visible
vii. Follow the instructions of any police officers
viii. Do not attempt to move wounded people
ix. Call 911 when you are safe
2. Hide out. If evacuation is not possible, find a place to hide where the active shooter is less likely to
find you. Your hiding place should:
i. Be out of the active shooter’s view
ii. Provide protection if shots are fired in your direction
iii. Do not trap yourself or restrict your options for movement
iv. To prevent an active shooter from entering your hiding place:
a. Lock the door
b. Blockade the door with heavy furniture
If the active shooter is nearby:
i. Lock the door
ii. Silence your cell phone and/or pager
iii. Turn off any source of noise
iv. Hide behind large items (i.e., cabinets, desks)
v. Remain quiet
If evacuation and hiding out are not possible:
i. Remain calm
ii. Dial 911, if possible, to alert police to the active shooter’s location
iii. If you cannot speak, leave the line open and allow the dispatcher to listen
3. Take action against the active shooter. As a last resort, and only when your life is in imminent
danger, attempt to disrupt and/or incapacitate the active shooter by:

32
 i. Acting as aggressively as possible against him/her
ii. Throwing items and improvising weapons
iii. Yelling
iv. Committing to your actions

How to react when law enforcement arrives:

i. Remain calm and follow officers’ instructions
ii. Put down any items in your hands (i.e., bags, jackets)
iii. Immediately raise hands and spread fingers
iv. Keep hands visible at all times
v. Avoid making quick movements toward officers such as holding on to them for safety
vi. Avoid pointing, screaming and/or yelling
vii. Do not stop to ask officers for help or direction when evacuating, just proceed in the
direction from which officers are entering the premises

Information to provide to law enforcement or 911 operator:

i. Location of the active shooter
ii. Number of shooters, if more than one
iii. Physical description of shooter/s
iv. Number and type of weapons held by the shooter/s
v. Number of potential victims at the location

Notes: The first officers to arrive to the scene will not stop to help injured persons. Expect rescue teams
comprised of additional officers and emergency medical personnel to follow the initial officers. These
rescue teams will treat and remove any injured persons. They may also call upon able-bodied individuals
to assist in removing the wounded from the premises.

Once you have reached a safe location or an assembly point, you will likely be held in that area by law
enforcement until the situation is under control, and all witnesses have been identified and questioned. Do
not leave until law enforcement authorities have instructed you to do so.
 approximate size and weight, postmark and why package was thought to be suspicious

33
17 TRANSPORT INCIDENTS

ALL accidents and other incidents relating to Transport, which take place whilst on the Company’s
Business (however minor), must be reported. This information is essential to enable UESL to identify
areas of concern to reduce the risk to all drivers. All incidents, which given slightly different circumstances
could have been an accident, should also be reported; next time it may be an accident with serious
consequences.

18 WORKING AT HEIGHT RESCUE PLAN

Before the commencement of any work at heights a working at height rescue plan (rescue plan) shall be
prepared. Persons conducting the work shall be involved in the development of the rescue plan ensuring
they are aware of areas of potential concern. This shall be referred to in the Safe Work Procedure or Job
Safety Analysis and included in the Work Pack. A generic rescue plan can be used provided there are no
unique circumstances with the task requiring the plan to be modified. As a minimum, the rescue plan shall
include:

Method to be employed for rescue from heights.

 Identification of emergency response resources, competent persons and equipment (which must
be readily available).
 In situations where complex rescue processes may be required it may be necessary to advise
rescue services prior to and at the completion of the work
 The identification of Access/Egress points to be used in the event of an emergency evacuation.
 Communications (tested and proven prior to work commencing).
 Information for reducing the potential for suspension trauma of a person. Recovery of persons
from heights shall only be undertaken by competent persons. Rescue can only be carried out if it
is safe to do so and where the rescue will not place the rescuer and other persons at risk of
injury.

18.1 Suspension

It is natural to assume that once a fall has been arrested then the fall protection system has successfully
completed its job. Unfortunately, this is not the case. An employee suspended in an upright position with
the legs dangling in a harness of any type is subject to suspension trauma and orthostatic intolerance.

Fall victims can slow the onset of suspension trauma by pushing down vigorously with the legs, by
positioning their body in a slight leg-high position or, by standing up. Harness design and fall injuries may
prevent these actions.

34
18.2 Rescue

Rescue must come rapidly to minimize the dangers of suspension trauma. The circumstances together
with the lanyard attachment point will determine the possibility of self-rescue. In situations where self-
rescue is not possible, employees must be supervised at all times. Regardless of whether an employee
can self-rescue or must rely on others, time is of the essence because an employee may lose
consciousness in only a few minutes.

For conscious rescues it is recommended (where possible) that the suspended person keep their legs
moving to keep the blood pumping and reduce the risk of venous pooling.

18.3 First Aid Procedures

Following completion of evidence based review of published medical literature: HSE has clarified
guidance on the first aid management of a person falling into suspension in a harness who may develop
'suspension trauma'. The key recommendations are:
 No change should be made to the standard first aid guidance for the post recovery of a semi-
conscious or unconscious person in a horizontal position.
 No change should be made to the standard first aid guidance.
 A casualty who is experiencing presyncopal symptoms or who is unconscious whilst suspended
in a harness shall be rescued as soon as is safely possible.
 If the rescuer is unable to immediately release a conscious casualty from a suspended position,
elevation of the legs by the suspended employee or rescuer where safely possible may prolong
tolerance of suspension.

18.4 What to look out for - If a worker is suspended in a harness

The possible signs and symptoms of orthostatic intolerance can start to be seen in 2 to 3 minutes and can
include:
 Faintness
 Nausea
 Breathlessness
 Dizziness
 Sweating
 Unusually low heart rate
 Unusually low blood pressure
 Paleness
 Hot flushes

35
  Skin tone may appear grey in color
 Loss of vision
 Increased heart rate
Upon rescue from height, the employee shall be transported to the hospital for examination and
observation.

18.5 Methods of Rescue

Although there are numerous methods to rescue a suspended employee, here are a few methods to
consider.
Aerial Work Platforms Rescue (AWP)
This option for rescue can have its limitations such as available access and height restriction as the
suspended employee may be at a height greater than the reach of the AWP.

Rope Access Rescue

Rope rescue requires a technical competency, which demands a high level of training and re-training to
acquire and retain this skill set. Given the limited time to complete a rescue, trained rope rescue
personnel would need to be on stand-by and within close proximity to any incident. Donning the
necessary kit to carry out a rope rescue can also be time consuming given that every minute the casualty
is hanging is critical. Perhaps the greatest restriction is that it is a skill to which only a few would, or
could, be trained.

Third Party Rescue Systems

There are a number of considerations to take into account when considering third part rescue systems. In
every consideration TIME is the critical factor and should be done as quickly as possible, but 100 percent
safe for the rescue crew. The speed with which the system can be deployed and the rescue carried out is
vitally important, as is the SIMPLICITY and EASE of use so that a typical employee can deploy and carry
out a rescue after being trained.

Whichever methodology is chosen, the target time should be to rescue the suspended employee in under
five minutes.

19 Emergency Contacts

Geoffrey Langat -Maintenance Coordinator 24929210 0726 835 703

Caleb Oranga -Maintenance Manager 23545659 0724 822 987
Kenneth Gathira Mutugi -OSH Manager 21863121 0722 325 074
Fred Makori -Emergency Team Leader 28623321 0713 072 643
George Benson Gicheha -Supervisor 25857944 0720 915 357

36
Alternative contacts:
Email Address:
- Geoffrey Langat: [email protected]
- Caleb Oranga: [email protected]
[email protected]
Office Line: +254 722 /33 518 668

If need be, matters can be escalated to the contacts below

o Samuel Kanyi - Project Engineer 0723 727 110
o Iqbal Singh - General Manager 0700 099 998

Standby Vehicles: KBY 107H: KCJ112J: KBR322S:

37
 EMERGENCY CONTACT NUMBERS
AMBULANCE POLICE FIRE SERVICE
0709912888 999 0715468989

EMERGENCY CENTRE
Name: APA INSURANCE LIMITED
Address: APOLLO CENTRE 07 RING RD. PARKLANDS
Phone: 0709912888
Operating hours: 24 HRS
LOCAL INFORMATION
Police Station: 999/ 020 222 222
Ambulance: +254 709912888
Kenya power emergency: 0732 333 222
Fire Brigade: +254 715468989
Nairobi Fire Brigade: 020 2222181
INTERNAL INFORMATION
Project Manager: Caleb Oranga +254 724822987
Site supervisor: Benson Gicheha +254 720915357
SAFARICOM CONTACT DETAILS
The Safaricom Project Manager: David Mwangi +254 722 773 630

Safaricom’s Security Control Rooms: 0722007777

Other Telephone Numbers:

2.1.1.1.1 HQ2 Control Room: 0722004887/8
2.1.1.1.2 HQ1 Control Room: 0722003997/8
2.1.1.1.3 SCC Control Room: 0722002300/10
Universal Engineering Systems Limited : 0722/ 33 513 668

Email: [email protected]

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