Unit 1, CC
Unit 1, CC
Corporate Communication
An organization’s brand is one of its most valuable assets. It refers to “the set of
expectations, memories, stories, and relationships that, taken together, account for a
consumer’s choice of one product or service over another.”
Moreover, corporate communication plays an important role in helping an
organization build awareness about its brand among its target audience by
effectively communicating. It helps organizations get their brands noticed by
customers, stockholders, and investors through various marketing channels such as
online advertisements, or press releases issued by the company.
This can be done through various marketing activities such as an advertisement,
sponsorship, and PR campaigns.
Corporate Branding:
A strong corporate brand can help you become an industry leader by providing an
identity that differentiates your business from competitors.
Corporate branding helps organizations establish their identity in the minds of their
customers through consistent use of core values identified by them which
differentiate them from their competitors.
Corporate Reputation (Brand Credibility):
This refers to how people perceive your company depending upon their experiences
with it or its products/services, employees, etc., due to all aspects of corporate
communication including branding, customer service, etc., over time.
More so, a company’s reputation includes how well known it is among potential
clients or how much trust people have in its products or services. A strong corporate
reputation leads to increased sales and profits while negative publicity can destroy
an organization’s image forever.
Customer Communications:
The ability to attract, engage and retain employees who fit the culture and share the
mission of your company.
Employee Engagement:
A good corporate communication strategy can help your company become more
recognizable by providing information about the company and its products or
services. It also helps build trust among your customers, partners, investors, and
suppliers.
Control External Impact
A corporate communication strategy helps employees feel like part of a team. In fact,
it will increase employee loyalty to their organization. If employees feel that they are
being taken care of by their employer. Then they will work more sincerely for them
without any hesitation or complaints.
How can businesses improve their corporate communications?
The purpose of corporate communication is to create a consistent message for your
business. While that may seem like an easy thing to do, it can be difficult when you
have a large company with many departments, divisions, and sub-brands. Here are
four tips to improve your corporate communications:
Have A Consistent Message
If there’s one thing that companies should strive for with their corporate
communications, it’s consistency. It doesn’t matter if you’re the CEO or an intern if
you’re representing your company in any way (whether in person or online). Then
you need to make sure that what you say reflects how the company views itself and
its products/services.
If someone from marketing says something different than what marketing said last
week. Then people will begin to question whether they can trust anything they hear
from anyone within your organization.
Hiring A Talented And Qualified Team
When it comes to corporate communications, you want to make sure that you have a
team that can handle all of your needs from writing content to managing social media
platforms. While some companies outsource their marketing efforts, others choose to
hire in-house staff who can focus solely on their corporate communications efforts.
But no matter which route you choose, make sure your team has the skills needed
for success!
Giving The Communications Team Autonomy
You should give your communications team the freedom to come up with new ideas
and strategies which they think will help you improve your marketing strategy in
the long run.
Make It Easy For Employees To Participate
Media Vehicle
Media vehicle refers to a specific method (like digital, radio, newspaper etc.) of
media used by a business to deliver advertising messages to its target audience.
The first step is to pick a suitable media class, that is, a general category of media,
like radio, television, the Internet, newspapers or magazines. This is followed by
selection of the right media vehicle, such as a specific radio station, television
channel, online website or print publication. The aim is to reach the target consumer
group and receive a good response to the advertising messages from the group.
Most of the advertising budget gets spent on the media (and not the creative or
production side).This is why a careful planning, negotiating and knowledge skills are
very important. Expert media planners and buyers got the best out of the advertising
by finding the right spaces or places for an ad campaign at the lowest cost.
There are a wide variety of media available today for the advertisers to choose from.
The decision is depended on a lot of factors at the same time it is a very crucial
decision since the success of the campaign is highly depended on the media
selection aspect.
TYPES OF MEDIA VEHICLES/Classification of Advertising
There are several branches or types of advertising which can be used by the
companies.
Broadcast Advertising
The broadcast media like radio and television reaches a wider audience as opposed
to the print media. The radio and television commercials fall under the category of
mass marketing as the national as well as global audience can be reached through
it.
The role of broadcast advertising is to persuade consumers about the benefits of the
product. It is considered as a very effective medium of advertising. The cost of
advertising on this channel depends on the time of the commercial and the specific
time at which it is aired. For example, the cost of an ad in the premium slot will be
greater than in any other slot.
A radio ad must be aired several times before it actually sinks in the minds of the
consumers. Thus the frequency of the ad is important.
The type of your target audience is also important. Therefore, one must do a
research on which type of audience listens to which channels if they want the
ads to be successful. The voice talent in the commercial should be taken keeping in
mind the type of audience and the type of commercial.
The television advertising is usually considered the advertising for the corporate
giant, though even the small businesses can benefit from it.
A strong audio and video combination is a must for the success of the commercial.
But it is also important that the audio and video should function well without each
other. For example, if a person is not viewing the TV but just listening to it, s/he
should get the idea and vice versa.
It is extremely important that whatever has been advertised in the commercial is true.
For this reason, organizations such as Federal Trade Commission (FTC) are there to
monitor the commercials on television and radio. This ensures that the advertisers
are not making any false claims to lure consumers to buy their products.
Most of the radio and television advertisements are paid though there are some
public service ads which can be aired for free. The advertisers usually have to pay
for the spot which lasts for 30 seconds. In rare cases, this spot can increase to 60
seconds too.
These days radio and television ads are prepared by advertising agencies for their
clients. They understand the need of the client and make the commercial keeping in
mind the current state of affairs.
For example, marketing consultants are hired to determine the return on investment
(ROI) for spending on radio and television ads. Sometimes the marketing
consultants of these businesses run sample ads to judge its popularity among the
viewers.
Internet or online advertising uses the Internet or the World Wide Web for the
purpose of attracting consumers to buy their product and services. Examples of such
advertising include ads on search engine result pages, rich media ads, banner ads,
social network advertising, and email marketing and so on.
Online advertising has its benefits, one of them being immediate publishing of the
commercial and the availability of the commercial to a global audience. But along
with the benefits come the disadvantages too.
These days, advertisers put distracting flashing banners or send across email spam
messages to the people on a mass scale. This can annoy the consumers and even
the real ads might get ignored in the process. Therefore, ethics in advertising is very
important for it to be successful.
You might wonder what the advantages and disadvantages of broadcast media are.
The former is a lot more obvious so let’s start with its pros.
Multi-sensory appeal
It’s all thanks to several senses stimulated, making messages more impactful and
even emotional. According to a study that analysed the impact of audio visual input
in university academics, audio-visuals made teaching and learning more effective.
The same is true for broadcast media. When you advertise with the use of sight and
sound, you tap into your customers’ interest more profoundly. Therefore you create
better brand retention. That is why digital media marketing makes use of not just
status updates and blog articles but also videos and images with captions.
Broad reach
Another advantage broadcast media has the scope of reach that is capable of, which
is immense. If you want a piece of information to reach as many people as possible
in as little amount of time, broadcast media is your best bet.
Economical
Broadcast media is not just effective. It can also be very economical. On the
consumers’ end, all they need is a TV, a radio, or even just a phone with a basic
internet connection. Then, they can have unlimited access to all the information that
broadcast media has to offer.
Now it’s time to delve into the latter portion of the discussion between the
advantages and disadvantages of broadcast media.
There is a study that links high rates of watching television with poverty. You will also
notice in articles that talk about habits that differentiate the rich from the poor that
time spent watching TV is lesser among the wealthy.
There are many possibilities for this phenomenon. It could be that rich people can
afford better entertainment that does not involve television as opposed to the lower
or middle class whose only entertainment is the TV.
It could also be that rich people are too busy making more money that there is little
time left to sit down for some TV time.
Distracted audience
People may not realize that they are multitasking a lot of times. It is very rare to see
someone glued to the radio and just listening. Also, when the news is on, people are
usually busy doing other things at the same time, such as cooking dinner or doing
chores.
Sometimes, people even check messages, emails, or their social media feed even
when they are already seated in front of their wide-screen TV. If you want to
advertise with broadcast media, you have to make your material attention-grabbing
enough to be memorable; otherwise, your audience will easily forget you amidst the
surrounding distractions.
Inconsistent costing
Print Advertising
People who read newspapers or other publications have a tendency to browse the
print ads that they come across. The decision to buy the product might not be
instantaneous, but it does settle down in their subconscious mind. Next time they
see the product in the market, they are tempted to buy it.
Print advertisements are only effective when people see them. When people
browse through newspapers and publications, these advertisements should grab the
attention of the potential customer. Therefore, these advertisements should be
created in such a manner that they can hold the attention of the customer to some
extent. Usually a team of individuals is required in order to design the
advertisements.
For example, an ad on the first page will get instant attention of the reader than the
ad on the subsequent pages. Likewise, an ad which occupies greater space is likely
to get more attention. All these factors have to be looked into while designing the ad.
The sales team of the publication makes sure that it gets ads regularly. In fact, these
ads are a major source of income for the publication and hence it is expected that
there should be a constant flow of the ads. The sales team does just that.
Mailers are another type of print ads. These can range from well-designed postcards
to simple paper leaflets. These are usually delivered by the postal workers in
people’s mailboxes. The problem with these mailers is that they get least attention
and are usually considered as junk and thrown away even without reading. To
reduce this occurrence, companies sometimes make use of fliers. These are paper
ads which are handed over to individuals in person. The logic is that if the ad is given
to people personally, they will pay more attention to it, which is actually true to some
extent.
Though print advertising is still very popular, it does take a hit from time to time. For
example, during the recession phase, when people’s budgets were tight, they did not
resort to print ads. In addition, with the advent of Internet, the print ads in the
publications have gone down because Internet has a wider reach online. To
overcome this scenario, new strategies have to be developed by advertisers and the
print media.
Outdoor Advertising
The message to be delivered can be an ad to buy a product, take a trip, vote for a
politician, or give to a charity. According to Outdoor Advertising Association of
America (OAAA), millions of dollars are being spent on outdoor advertising each
year and the figures are expected to grow. This is due to the fact that outdoor traffic
keeps on growing every year and hence the target audience for outdoor advertising
is ever increasing.
The print and newspaper advertising takes up a huge part of advertising but outdoor
advertising is unique in its own way. It is an extremely cost-effective method of
advertising. All you need to do is to design a billboard and get it printed as compared
to the television advertising where an entire 30 second commercial has to be
designed. If the outdoor ads are strategically placed, it can guarantee substantial
exposure for very little cost. That is why outdoor advertising is very cost-effective.
Different industries make use of outdoor advertising in their own different way. For
example, eating joints and eateries on the highway make use of highway billboards
to draw the customer to have a bite and rest a little at their joint. Mac Donalds and
Subway are the excellent examples. The automobile and tourism industries make
use of the billboards to advertise their products and tourism plans. These are way
too successful because of the fact that people on the highway are on the lookout for
such information.
Apart from the billboards, there are several other forms in which outdoor advertising
can take place. For example, beverage companies make use of sporting events and
arenas to showcase their products. For example, Coca Cola was one of the FIFA
World Cup sponsors. Other places where you can see outdoor advertising are:
• taxicabs
• buses
• railways
• subways and walls on which murals are painted
All these forms of outdoor advertising are very popular and extremely cost effective.
The OAAA has divided the Outdoor Advertising into four major
categories: Billboards - These usually account for almost half of the revenue of
outdoor advertising. Then there is transit system and mobile advertising which
also takes up a major pie of outdoor advertising. Advertising on public furniture is
also used comprehensively these days globally. Last but not the least is alternative
advertising. Such advertising can be in the form of Corporate blogging which is an
important form of advertising these days.
To conclude, one can say that outdoor advertising, if used wisely is very powerful
and cost-effective way of advertising.
Electronic Media
Electronics Media is a form of media that one can create and distribute among
people via electronic medium. Unlike print media, this form of media has a broad
range of audiences. And therefore, it has a greater reach than the static or print
media. So, in simple words, every media that is involved with electrical energy and
platforms is called electronic media.
Examples of electrical media are television, radio, etc.
• The main difference between print and electronic media is that print media is a
classic form of mass media and electronic media is a modern version of mass
media.
• Print media is a printed form of media that includes newspapers, leaflets, handbills,
etc. On the other hand, electronic media is a form of media that includes electronic
energy to create and distribute media content like television, radio etc.
• In print, media one needs to be literate because all of them are presented in printed
form. But in electronic media contents are available in different forms like audio,
video etc. So it is more accessible to a wide range of populations irrespective of
literacy.
• Print media do not have the facility of live discussion but electronic media provides
facilities like live chat, live polls, and live conferences to engage people in live
discussions.
• The static media is limited in terms of information collection so, the audiences have
to wait for the next scheduled release to get the latest information. On the other
hand, there are no limitations on information in electronic media. And one can
update the latest information about anything at any point in time. Like you have to
wait for newspapers as the newspapers are released daily, weekly or on a monthly
basis. But you do not have to wait for any information when you access any news
channel or radio stations that are part of electronic media. And therefore electronic
media is preferable for a larger audience today than the classic printed form of mass
media.
1. Radio – By using the radio waves to produce and distribute informative, educative
and entertaining content for the audience is called radio. From different radio
stations, people used to cover interviews, talk with the audience, and share daily and
recent political, economical and other news updates.
Due to its High popularity and wide reach, it was one of the biggest types of media in
older times. And even to date, many people use the radio to get the latest weather or
traffic update while travelling. Also, the radio’s wide reach makes it more useful for
promoting or advertising products, and services as well as spreading social
messages and important information.
Digital Media
Digital Media is the newest form of media and this form of mass media includes
electricity and the internet to produce different types of media content. The
transmission of digital media is achieved by distributing digital data through satellites
or digital cables to be devices that are able to translate them into texts, graphics,
audio, videos and so on. Different forms of digital media include music, videos,
advertisement, podcasts etc that you can find in any web-based system.
Conclusion
Media is a way by which people collect, create and distribute informative, educative
or entertaining content to the mass. Electronic media is the form of mass media that
needs electrical energy to create and distribute the contents.
Electronic media is more accessible and diverse than the classic print media. In
electronic media, one can share or collect any kind of information without any
barriers such as time limitations, and literacy which are the major drawbacks of print
media. And Internet media is also considered as the extended version of electronic
media as it also needs electronic energy to distribute and create content along with
satellite or cable internet.
• The static media is limited in terms of information collection so, the audiences have
to wait for the next scheduled release to get the latest information. On the other
hand, there are no limitations on information in electronic media. And one can
update the latest information about anything at any point in time. Like you have to
wait for newspapers as the newspapers are released daily, weekly or on a monthly
basis. But you do not have to wait for any information when you access any news
channel or radio stations that are part of electronic media. And therefore electronic
media is preferable for a larger audience today than the classic printed form of mass
media.
1. Radio – By using the radio waves to produce and distribute informative, educative
and entertaining content for the audience is called radio. From different radio
stations, people used to cover interviews, talk with the audience, and share daily and
recent political, economical and other news updates.
Due to its High popularity and wide reach, it was one of the biggest types of media in
older times. And even to date, many people use the radio to get the latest weather or
traffic update while travelling. Also, the radio’s wide reach makes it more useful for
promoting or advertising products, and services as well as spreading social
messages and important information.
1. Television– In the beginning television used to provide a limited number of channels
that offered various types of content like education, entertainment, news etc. But with
the passing of time and advancement, today television provides numerous channels
that offer a variety of different content. Nowadays, television provides different
channels that serve a different set of audiences like cinema channels, news
channels, daily soaps and children’s entertainment channels, cooking, wildlife and
nature, travelling channels etc.
Digital Media
Digital Media is the newest form of media and this form of mass media includes
electricity and the internet to produce different types of media content. The
transmission of digital media is achieved by distributing digital data through satellites
or digital cables to be devices that are able to translate them into texts, graphics,
audio, videos and so on. Different forms of digital media include music, videos,
advertisement, podcasts etc that you can find in any web-based system.
Conclusion
Media is a way by which people collect, create and distribute informative, educative
or entertaining content to the mass. Electronic media is the form of mass media that
needs electrical energy to create and distribute the contents.
Electronic media is more accessible and diverse than the classic print media. In
electronic media, one can share or collect any kind of information without any
barriers such as time limitations, and literacy which are the major drawbacks of print
media. And Internet media is also considered as the extended version of electronic
media as it also needs electronic energy to distribute and create content along with
satellite or cable internet.
The ability to see, hear, and read electronic material is its most notable
characteristic. Because customers may also learn information by viewing videos or
listening to audio versions, literacy is not necessary for understanding information
through electronic media.
Electronic media is available live and on-demand around the clock; you may quickly
get news or business updates on your smartphone, television, or news channel.
Since electronic media does not use paper, it is environmentally beneficial.
Even after they have been published, electronic media can still be edited. For
instance, we may still edit a published article, picture, or video. The quick
interchange of ideas made possible by electronic media makes them the perfect
medium for communication.
Although it is difficult to foresee exactly how electronic media will change, it will
probably greatly impact our lives. Future trends and advancements in electronic
media might include the following:
Unconventional Advertising
Unconventional advertising, often referred to as guerrilla marketing, often consists
of creative, low-cost marketing methods used by small businesses to temporarily
promote a product or service.
There's non-traditional media: social, mobile, outdoor... and then there's not-at-all
traditional media: street chalk art, stadium scoreboards, concerts, viral video, water
closet media (oh yes, that's a thing), guerrilla street teams, skate parks, crop circles,
hot air balloons, stunts and more. There is essentially no limit to the creativity that can
be tapped to market your brand.