Pushwoosh Growth Guide For Game Apps
Pushwoosh Growth Guide For Game Apps
Growth Guide
for Gaming Apps
It is prohibited to publish or share the contents of this document in any form, either entirely or in part,
without attributing the byline to Pushwoosh.
Methodology 5 D1 39
Glossary 6 D7 42
CTR 29
4
We’ve analyzed 410 game apps’ marketing
Pushwoosh Team has researched and analyzed anonymized per- The analyzed metrics were measured for the period of December 2021 –
platform statistics of 410 active game apps in total, with 400 game apps March 2022.
on iOS and 395 game apps on Android among them.
G eographically, the study covers 30 countries of the four world
The game apps’ audiences vary from 1k up to 9.5M subscribed devices. regions:
performance.
M iddle East & N orth Africa — I srael, Egypt, Iraq, Saudi A rabia;
The complete list of the analyzed metrics with their definitions and
calculation formulas are available on the next page. A sia-Pacific — I ndia, C hina, Japan, Thailand, Indonesia, Philippines,
Taiwan, M alaysia, V ietnam, South K orea, and A ustralia.
5
Glossary: Metrics analyzed in the current research
Retention Rate (D1, D7, and D30) Churn Rate (D1, D7, and D30)
One of the most important KPIs for mobile game marketers Indicates the share of users that stopped using a game app after a
pursuing their app growth. Indicates the share of users that stay period of time. Calculated as the opposite to Retention Rate — in
with the app on a certain day after the app install. In this data our research, as the percentage of users that uninstalled the game
study, calculated as the percentage of users that didn’t uninstall app on D1, D7, and D30 accordingly.
the game app on D1, D7, and D30 accordingly.
The key indicator of app user engagement. In the current study, Indicates the app usage frequency within a month. Calculated as
calculated as the percentage of unique users that opened the DAU / MAU * 100%.
game app within the last day.
In the current research, click-through-rates of non-transactional Pushwoosh Team introduced this metric to reveal the share of the
push notifications sent in the analyzed period. Average CTRs for entire mobile game audience who has engaged with the app
each game apps were calculated as arithmetic means of all messaging to any extent. Calculated as 100% * (number of users
pushes’ CTRs for a given app. Respectively, Median CTRs reflect that opened a push sent by the app at least once) / (number of
median values of pushes’ CTRs for a game app. users that were sent a push at least once). Counted for all types of
pushes, including transactional ones.
7
Data Study
Engagement & growth benchmarks for iOS (%)
devices
D1
Rate
1k–50k 94.31 93.09 91.57 5.69 6.91 8.43 2.69 14.17 19.49 0.43 4.42 86.67 0.12 1.58
50k–100k 94.51 93.75 92.65 5.49 6.25 7.35 7.75 30.82 30.02 0.29 3.57 33.49 0.21 4.46
100k–500k 94.68 93.76 92.22 5.32 6.24 7.78 4.47 18.46 24.47 0.3 5.23 29.91 0.14 2.32
500k–1M 96.81 96.18 95.52 3.19 3.82 4.48 4.06 14.97 14.53 0.17 3.95 24.34 0.34 0.88
>1M 91.9 91.08 89.77 8.1 8.92 10.23 1.49 9.36 12.63 0.1 2.25 30 0.12 0.61
Median
94.3 93.3 92.1 5.7 6.7 7.9 4.3 20.7 22.5 0.23 3.92 29.98 0.13 1.58
benchmark
Maximum Minimum
9
Engagement & growth benchmarks for Android (%)
devices
D1
Rate
1k–50k 39.03 25.96 19.3 60.97 74.04 80.7 2.69 14.17 19.49 3.56 10.22 86.02 1.05 3.22
50k–100k 46.6 36.44 7.46 53.4 63.56 72.54 7.75 30.82 30.02 3.47 23.85 88.58 1.8 7.36
100k–500k 44.24 34.84 26.51 55.76 65.16 73.49 4.47 18.46 24.47 1.77 8.72 75.36 1.64 3.51
500k–1M 43.81 29.95 19.18 56.19 70.05 80.82 4.06 14.97 14.53 1.37 10.4 40.31 0.52 1.13
>1M 45.03 35.13 27.03 54.97 64.87 72.97 1.49 9.36 12.63 0.4 1.88 68.5 3.16 0.9
Median
43 32.2 24.6 57 67.8 75.4 4.3 20.7 22.5 2.4 10.3 83.2 1.34 3.53
benchmark
Maximum Minimum
10
How gaming apps win (and lose) their audience
As a game app marketer, you must have faced one inescapable issue: a large part of the costly-acquired game app audience stops opening the
application after the first few visits. Our research has confirmed the unfortunate fact: game apps typically have low retention and high churn rates,
Retention Rate
D1 D7 D30
of game app users are of players stay in the game of the acquired audience stays with
Android 43% retained by the end of Day 1 Android 32.2% after the first week Android 24.6% the game app after the first month
*iOS retention rates may rightly surprise you. Please note that these numbers are not exact due to the Apple’s procedures regarding push tokens. We
advise you only use these numbers to check the dynamics of how retention rates evolve from D1 to D30.
From the detailed analysis of different size of apps, we see an interconnected issue: on Android, smaller apps (up to 50k users) have the lowest
retention and the highest churn rates. Until a game app gains experience in retaining its audience, it can’t grow its total user base — and vice versa.
On iOS, in the meantime, the retention/churn problem is the most pronounced among the largest game apps — those that also have the lowest CTRs
and User CTRs. This proves apps should always pay attention to their push notifications performance in order to retain users.
11
Churn Rate
D1 D7 D30
iOS 5.7%* iOS 6.7%* iOS 7.9%*
Android 57% of game app users churn
on the very same day
they install the app
Android 67.8% of game app users are
through with playing
after one week
Android 75.4% of the hard-won users are lost after
30 days
*iOS churn rates may rightly surprise you. Please note that these numbers are not exact due to the Apple’s procedures regarding push tokens. We
advise you only use these numbers to check the dynamics of how churn rates evolve from D1 to D30.
After an iOS game app has attained a strong command of audience retention, its churn rate remains healthy until the application’s user base
surpasses 1M subscribers. At this point, D1, D7, and D30 churn rates tend to increase. The reason may be, a user gets bored to keep playing the same
game day after day; this kind of problem can’t be resolved solely with marketing communications.
On Android, small game apps (1k–50k) face low short-term (D1 and D7) retention. Together with the high Uninstalls rate, high churn at these stages
indicates that users don’t simply stop opening the app — they remove it from their devices completely. Long-term (D30) retention becomes a problem
for grown apps (500k–1M): as they start losing their push notification subscribers (see the drop in the opt-in rate), the apps fail to maintain stickiness,
so players choose to churn.
12
Game app user engagement: there is (little) time for play
Not all the players are equally active when it comes to their engagement in a mobile game. Only a small percentage of the analyzed game apps’
users come to play daily. By the median stickiness rate, we can say that a game app user typically has less than seven days a month for play.
And if you have a look at our detailed benchmarks overview, you’ll see that game app user activity changes as the application grows.
13
... yet users don’t rush to uninstall
the games they don’t play
Uninstalls (Unregs)
iOS Android
0.23% 2.4%
of game app audience is lost monthly
Despite the high churn rates and low engagement, game apps manage to avoid being uninstalled from users’ devices. This gives hope to many
applications as inactive players can make a promising target audience for re-engagement communications — provided, a game app still has opt-in
permission.
14
Imagine:
if this is the growth a game app achieves at low
engagement and high churn rates:
iOS 3.92%
Android 10.3% new installs per
month
A great part of mobile players is not even subscribed to their game’s push notifications — the
most effective and cost-efficient channel for customer engagement.
Android iOS
83.2% 29.98%
These are the lowest push notification opt-in rates Pushwoosh has stated for any industry.
16
Marketers and managers of larger game apps should be
especially cautious of their opt-in rates.
From our data, as the game app’s user base grows, the
share of push notification subscribers decreases.
17
Many of your competitors fail
Game apps have the lowest median push notification CTR and User CTR Pushwoosh has stated for any industry:
iOS Android iOS Android This doesn’t look inspiring, considering how
0.13% 1.34% 1.58% 3.42% much effort game apps put in 14 Messages
per month and sending at least one
message per device every two days
18
It might be the case that paying less attention to
iOS Android
20
Having looked at the data,
We can.
Pushwoosh has a field-proven marketing strategy
for game apps, tried and tested in the course of
Pushwoosh’s 11 years in the industry
3 x CTR
2 x DAU
2 x MAU
Insight
The great thing is, the stats show that smaller game apps often have
higher opt-in rates than the industry leaders, meaning those minor players
have a major engagement potential to unleash.
25
Best practices Show the extras that come with opting-in
26
2. Deliver (the extras) on your promise 3. Keep all your notifications useful
Thank the players who have agreed to opt in for push In our sample, the game apps with the highest opt-in
notifications — provide them with those promised extras. rates are the ones that have high CTRs and User CTRs
There shouldn’t even be too many of these offers: you too. We may confidently say that players who like the
may limit this type of notifications to a couple of times a content of the push notifications (and show it by clicking
month. The rest will stay for you to use in the daily on the pushes) stay subscribed to them. And this is how
engagement purposes. the app’s opt-in rate remains high.
More tips to grow your push notification opt-in rate on Pushwoosh blog 27
LEVEL UP
Push notifications that arrive during the game may be seen as too intrusive and destructive to the gaming Max Kuzakov
experience. They may annoy users up to the point that players will choose to opt out.
Senior Customer Success
It is vital to send meaningful pushes at the exactly right moments — when the game is still loading, or Manager, Pushwoosh
between the levels, or when the app has been minimized.
You can conform to any event in the game app user behavior with Pushwoosh Customer Journey Builder
28
Insight
that it can serve as a firm bridge between successful opting-in and stable
1. Higher opt-in rates correlate with higher CTRs and User CTRs
mostly achievable for game apps whose opt-in rate has surpassed the median
value.
2. High CTRs and User CTRs correlate with high DAU and MAU
positively affect game app user activity. Read more on this on the next page.
29
Insight
Both on iOS and Android, we’ve found that higher CTRs and This means game apps that put effort into creating engaging
User CTRs correlate with higher numbers of DAU and MAU. messaging win.
iOS Android
30
Best practices Make limited-time offers
How to boost By creating a sense of urgency, you can motivate those hesitating
engagement with your players to seize the opportunity — while they still can.
31
2. Have irresistible calls-to-action 3. Excite curiosity
A playful or even teasing copy is what game app users The entire push notification copy can serve as a lure to
expect to see in a push notification. Keep entertaining get gamers into your app. You can’t go wrong if you
your audience, and you will be rewarded. offer something new: levels, equipment, promo codes,
challenges or bonuses.
to save him!
More tips to boost your push notification CTRs in a dedicated Pushwoosh guide
32
4. Do tests
Conduct any kind of (safe) experiments and see what else is possible with Pushwoosh
Customer Journey Builder: watch a video or read an overview on our website
33
LEVEL UP
1. If required, our Customer Success Team helps Pushwoosh users to carry out experiments on one test
account and then scale successful ideas to all the others. Max Kuzakov
Senior Customer Success
2. We encourage our customers to use Dynamic Content — a time-saving feature that partly automates Manager, Pushwoosh
content creation. It allows multiple-game marketers to make engaging pushes quickly and easily without
losing the personal touch. And some creative energy is saved for smarter experiments!
now now
Jewels of Rome: Match 3
Supermarket Mania: Match 3
Have you played Jewels of Rome lately? Don't Have you played Supermarket Mania - Match 3:
miss a limited time, FREE in-game gift! Check it Shopping Adventure Frenzy lately? Don't miss a
out now! limited time, FREE in-game gift! Check it out
now!
34
Best practices Promote daily offers
35
2. Must do: use Deep Linking with Custom 3. Grow your push notification clickability
Data
As you now know, your game app engagement metrics
Solitaire MagicalTour
You don’t want to miss our all-new
now depend directly on how engaging your push
chest deal! Tap here to check it out! notifications are. So focus on trying to make all of your
pushes clickable. Best practices from other industries
When a user clicks on your push notification, you prefer may help — here is an extremely inspiring case of
they open a very particular screen, not just the home Bantoa, an e-commerce app.
screen, don’t you? To make this possible, you need to
embed a special link containing Custom Data. Don’t Bantoa now CTR
28.21%
Max push
notification CTR
37
Foster
retention
1 x D1
1 x D7
1 x D30
Insight
D1 Retention:
If you aim at retaining you game app audience in the long-term, improving D1 Retention should be your priority goal:
our data reveals linear relationship between D1, D7, and D30 Retention.
39
On Day 1, your goal is to get a
Best practices new user to play, as simple and
as difficult as it sounds. To
a technical explanation.
experience
For example, Design Home
presented in an in-app
40
Design Home also targets its just-onboarded
More tips and examples of great onboarding flows in our blog post (with checklist!)
41
Insight
D7 Retention:
Every push you send to your game app users is your chance to impress → engage → retain them. Our data states
a very pronounced linear dependency between User CTRs and D1, D7, and even D30 Retention Rates in game apps:
42
Best practices Unless your game is hyper-casual,
getting users back to your app
day after day must be your
How to grow D7 Retention:
priority. A colorful in-app
43
Criminal Case turns the tactic into an engaging experience: a user has to spin the wheel to receive as many reward points
44
Insight
D30 Retention:
45
This means for games apps, the greatest risks are
failure to acquire any significant number of new users
excessive user acquisition — its downside is attracting irrelevant audience that will churn on Day 1 or at later stages of
the lifecycle.
So if you aim at growing retention rates in your game app, unobviously, rather than optimizing your retention efforts you
may need to review your acquisition strategy.
46
Best practices 1. Animate your players with new
opportunities
Initiate your game up update with a push notification You don’t want to wait until these players lose interest
with Custom Data: completely!
48
Drive
revenue
Insight
One of the Pushwoosh customers from the gaming industry has proved it all: with all the engagement and growth metrics
exceeding the median values for the entire sample and their size of app too, the mobile game enjoys high conversion rates
and gains sizeable revenue from every push.
50
Best practices For starters, ascertain accurate tracking
You won’t get far in optimization unless you know where you’re
How to drive starting from. Pushwoosh users like to refer to the Conversion
conversions & revenue Tracking feature that keeps them informed of both conversions and
in a game app revenue earned with a push.
51
2. Promote paid in-game items through push 3. Test what converts better: regular paid in-
notifications and in-app messages game items vs seasonal offers
Limited-edition in-app items may excite an extra
interest among your players — or turn out to be no
more than just a shiny new thing that doesn’t bring you
any higher ROI. Experiment to find out what your game
audience prefers.
52
4. Enhance your app traffic monetization
If you monetize your game app through advertising,
like our stellar customer, Bladestorm, does, strengthen
the incoming traffic flow. Get your users open and use
the app daily to stay active, encourage them to view
advertising banners and gain more revenue as a result.
53
5. Target your offers based on user
behavior
54
LEVEL UP No exaggeration: this is the documented
improvement that Pushwoosh customers see
when they move from broadcast messaging to
Achieve 25X higher behavior-based communications. Does it sound
conversion into exciting? We think so!
55
1 1 1
Success story:
Beach Bum
implemented our
strategy and reported
remarkable progress
3X
on all indicators
Learn details of the Beach Bum winning
strategy on Pushwoosh blog
If there are only three words I can repeat before you close this ebook, let them be:
Max Kuzakov
Senior Customer Success
engage → retain → earn Manager, Pushwoosh
This is the strategy that has worked for our game app clients, and I hope it will help you
achieve the results you thrive for.
57
HIGH SCORE!
Wanna go to the next level with your game app?