Project Title: Bank of Punjab new opening branch

Client: 1.Retail Clients:

Individual customer
Small business
1. Corporate Clients:
Large Corporation
Medium-sized enterprise
2. Institutional Clients:
Government agency
Nonprofit organization
3. Investors and Wealth Management Clients:
High-net-worth individual
Institutional investor
4. Financial Institutions:
Commercial bank
Investment bank
5. Global and Emerging Market Clients:
Multinational corporation
6. Industry-Specific Clients:
Healthcare industry
Real estate industry
7. Specialized Clients:
Private banking client
Islamic banking client
Project Objectives : Opening a new branch of the Bank of Punjab in Pakistan involves
several strategic objectives that align with the bank’s overall goals and market
conditions. Here are some project objectives you might consider:

Market Expansion: Increase the bank's market share in Pakistan by establishing

a presence in new geographic areas or targeting underserved markets.
Customer Acquisition: Attract new customers by offering competitive banking
products and services tailored to the needs of the local market.
Brand Visibility: Enhance brand visibility and awareness in the region through
effective marketing and promotional campaigns highlighting the bank's strengths
and offerings.
Revenue Growth: Generate sustainable revenue streams by tapping into new
customer segments and expanding the customer base for various banking
products such as loans, deposits, and investment services.
 Operational Efficiency: Implement efficient operational processes and systems
at the new branch to ensure smooth banking operations, quick customer service,
and compliance with regulatory standards.
Customer Satisfaction: Focus on delivering excellent customer service,
personalized banking experiences, and innovative digital banking solutions to
meet and exceed customer expectations.
Risk Management: Develop robust risk management strategies to mitigate
operational, credit, market, and regulatory risks associated with the new branch
operations.
Compliance and Governance: Ensure adherence to all legal and regulatory
requirements set forth by the State Bank of Pakistan and other relevant
authorities governing banking operations.
Staff Development: Recruit and train skilled banking professionals to manage
various functions at the branch, including customer service, sales, operations, and
risk management.
Community Engagement: Engage with local communities through corporate
social responsibility (CSR) initiatives, community outreach programs, and
partnerships to build goodwill and foster positive relationships.
1.

Project Scope:

Task Name
Naheed Grocery Application
Project Initiation
Define project objectives and scope.
Identify key stakeholders.
Conduct initial feasibility study.
Develop project charter.
Hold kickoff meeting to introduce project team and objectives.
Obtain initial budget approval.
Set up project communication channels.
Project Planning
Gather requirements from stakeholders.
Develop project plan including schedule, budget, and resources.
Create a risk management plan.
Develop procurement plan for hiring resources and acquiring tools.
 Create a communication plan outlining how and when stakeholders will be informed.
Develop quality management plan.
Resource Acquisition
Define job roles and responsibilities.
Write job descriptions.
Post job advertisements.
Review resumes and applications.
Conduct interviews.
Select candidates.
Issue offer letters.
Onboard new hires.
Buy Development and testing softwares and communication softwares
Development
Set up development environment.
Define architecture and database structure.
Develop user authentication and authorization features.
Implement front-end functionalities such as product browsing and search.
Build shopping cart and checkout system.
Develop order management and tracking functionalities.
Integrate payment gateway.
Implement push notifications.
Design
Create wireframes and prototypes.
Design user interface elements such as buttons, menus, and forms.
Develop visual design including color schemes and typography.
Backend Setup
Set up server infrastructure.
Develop APIs for communication between front-end and back-end.
Implement database schema and data models.
Build server-side logic for handling user requests and business logic.
Develop authentication and authorization mechanisms.
Quality Assurance
Develop test cases based on requirements and user stories.
Perform functional testing to ensure all features work as expected.
Conduct usability testing, performance testing to evaluate user experience.
Perform compatibility testing on different devices and platforms.
Report Issues/bugs
Conduct Retesting and Signoff
Marketing and Promotion
Develop marketing strategy and plan.
Create promotional materials such as banners, flyers, and social media posts.
Launch teaser campaigns to generate interest.
 Reach out to influencers for endorsements or collaborations.
Execute digital marketing campaigns including social media ads and email newsletters.

List of Human Resources:

Role Total Resource

Project Manager 1
Business Analyst 1
Team Lead 1
QA Manager 1
HR Manager 1
HR Associate 2
Dev-Ops Engineer 1
Social Media Manager 1
Database Admin 1
Developer 3
UX/UI Designer 2
QA Engineer 3
Marketing Manager 1
Content Creator 1

List of Acquired Human Resources:

Resource Name
Project Manager
Business Analyst
QA Manager
Team Lead
HR Manager
HR Associate-James Smith
Social Media Manager
HR Associate-Kevin Jones
Dev-Ops Engineer
Database Admin
Developer- Anna Kim
Developer-Sam Adams
Developer- Anas Sohail
UX/UI Designer-Fatima Ali
UX/UI Designer-Sohail Aslam
QA Engineer- Sana Sohail
QA Engineer-Robert Downey
QA Engineer-Alexa Alex
Marketing Manager
Content Creator

List of Non- Human Resources:

Resource Name
Figma
Android Studio
MySQL
Jira
Test rail

Organizational chart / organogram for the project team:

 Project
Manager

Business
Team Lead QA Manager
Analyst

Marketing Dev-Ops UX/UI

HR Manager Developers QA Engineers
Manager Engineer Designer

Social Media
HR Associate DB Admin
Manager

Content
Creator

Criteria for the project team selection (Minimum qualification, experience, etc):
1. Project Manager (PM):

 Minimum Qualification: Bachelor’s degree in Business Administration, Computer

Science, or a related field.

 Experience: At least 5 years of experience in project management roles,

preferably in software development projects.

 Certification: Project Management Professional (PMP) certification is preferred.

 Skills: Strong leadership, communication, and problem-solving skills. Ability to

manage stakeholders and drive project success.

2. Business Analyst (BA):

 Minimum Qualification: Bachelor's degree in Business Administration, Computer

Science, or a related field.

 Experience: At least 3 years of experience as a business analyst, preferably in the

retail or e-commerce industry.

 Skills: Proficiency in requirements gathering, analysis, and documentation.

Strong analytical and problem-solving skills. Excellent communication and
stakeholder management abilities.

3. Quality Assurance Manager (QA Manager):

 Minimum Qualification: Bachelor's degree in Computer Science, Engineering, or

a related field.

 Experience: At least 5 years of experience in quality assurance roles, with a focus

on software testing and quality management.

 Certification: ISTQB Advanced Level certification or equivalent is preferred.

 Skills: Deep understanding of QA methodologies, testing techniques, and tools.

Strong leadership and team management skills. Ability to develop and implement
QA strategies.

4. Development Team:

 Minimum Qualification: Bachelor's degree in Computer Science, Software

Engineering, or a related field.

 Experience: Developers should have at least 2-3 years of experience in software

development, with expertise in mobile app development.
  Skills: Proficiency in programming languages and frameworks (e.g., Java, Swift,
React Native). Experience with version control systems (e.g., Git), agile
methodologies, and continuous integration/continuous deployment (CI/CD)
practices.

5. Quality Assurance Manager (QA Manager):

 Minimum Qualification: Bachelor's degree in Computer Science, Engineering, or

a related field.

 Experience: At least 2-3 years of experience in software testing roles, with

expertise in manual and automated testing.

 Certification: ISTQB Advanced Level certification or equivalent is preferred.

 Skills: Proficiency in test case design, execution, and defect tracking. Experience
with testing methodologies (e.g., black-box testing, white-box testing) and testing
tools (e.g., Selenium, JUnit). Strong analytical and problem-solving skills. Ability
to communicate effectively with team members and stakeholders.

6. UX/UI Designers:

 Minimum Qualification: Bachelor's degree in Graphic Design, Interaction Design,

or a related field.

 Experience: At least 2 years of experience in UX/UI design roles, preferably in

mobile app or e-commerce projects.

 Skills: Proficiency in design tools (e.g., Adobe XD, Sketch, Figma). Strong
understanding of user-centered design principles. Ability to create wireframes,
prototypes, and visual designs.

7. Database Administrator (DB Admin):

 Minimum Qualification: Bachelor's degree in Computer Science, Information

Technology, or a related field.

 Experience: At least 3 years of experience in database administration roles, with

expertise in database management systems (e.g., MySQL, MongoDB).

 Certification: Oracle Certified Professional (OCP) or Microsoft Certified: Azure

Database Administrator Associate is preferred.

 Skills: Deep understanding of database design, optimization, and performance

tuning. Proficiency in SQL and database security. Experience with cloud-based
database services (e.g., AWS RDS, Azure SQL Database).
 8. HR Manager and HR Associates:

 Minimum Qualification: Bachelor's degree in Human Resources Management,

Business Administration, or a related field.

 Experience: HR Manager should have at least 5 years of experience in HR

management roles, with expertise in recruitment, employee relations, and
performance management. HR Associates should have 2-3 years of experience in
HR support roles.

 Skills: Strong knowledge of HR policies, procedures, and labor laws. Excellent

interpersonal and communication skills. Ability to handle confidential
information with integrity and discretion. Experience in talent acquisition,
onboarding, and employee engagement initiatives.

9. Social Media Manager:

 Minimum Qualification: Bachelor's degree in Marketing, Communications, or a

related field.

 Experience: At least 3 years of experience in social media management roles,

preferably in the retail or e-commerce sector.

 Skills: Deep understanding of social media platforms, trends, and best practices.
Ability to develop and execute social media strategies to drive engagement and
brand awareness. Strong analytical skills to measure and optimize campaign
performance.

Major roles & responsibilities of the project team:

Role Responsibilities
Project Manager  Overall project planning, execution, and control.
 Stakeholder communication and management.
 Risk identification, analysis, and mitigation.
 Schedule and budget management.
 Ensuring project objectives are met within quality
standards.
 Resource allocation and team coordination.
Business Analyst  Requirements elicitation, analysis, and documentation.
 Facilitating communication between stakeholders and
development team.
 Creating user stories, use cases, and workflow diagrams.
 Conducting feasibility studies and impact assessments.
 Ensuring alignment between business needs and
technical solutions.
QA Manager  Developing quality assurance strategies and policies.
 Planning and overseeing testing activities.
 Defining test plans, test cases, and testing
methodologies.
 Monitoring and reporting on test results and defects.
 Leading a team of QA engineers to ensure product
quality.
 Continuous improvement of QA processes and
procedures.

Team Lead  Providing technical leadership and guidance to the

development team.
 Task assignment and prioritization.
 Monitoring progress and ensuring adherence to project
timelines.
 Mentoring team members and facilitating knowledge
sharing.
 Resolving technical issues and escalations.
 Collaborating with other teams and stakeholders to
ensure successful project delivery.
HR Manager  Recruitment and talent acquisition.
 Performance management and employee development.
 Policy development and implementation.
 Employee relations and conflict resolution.
 Compensation and benefits administration.
 Compliance with labor laws and regulations.

HR Associate  Assisting with recruitment and onboarding processes.

 Managing employee records and documentation.
 Providing administrative support to HR Manager.
 Assisting with employee engagement initiatives.
 Handling employee queries and requests.
 Coordinating training and development programs.
Social Media Manager  Developing social media strategies and campaigns.
 Content creation and curation for social media platforms.
  Community management and engagement.
 Analyzing social media metrics and performance.
 Collaborating with marketing team on integrated
campaigns.
 Staying updated on social media trends and best
practices.

Dev-Ops Engineer  Building and maintaining development and production

environments.
 Implementing continuous integration and deployment
pipelines.
 Managing infrastructure as code using tools like
Terraform or Ansible.
 Monitoring system performance and security.
 Automating repetitive tasks and processes.
 Collaborating with development and operations teams to
optimize system architecture.

Developer  Writing clean, maintainable, and efficient code.

 Implementing software solutions based on technical
specifications.
 Collaborating with cross-functional teams on feature
development.
 Conducting code reviews and providing constructive
feedback.
 Troubleshooting and debugging issues.
 Staying updated on emerging technologies and best
practices.
UX/UI Designer  Creating wireframes, prototypes, and visual designs.
 Conducting user research and usability testing.
 Designing user interfaces and interactive elements.
 Collaborating with stakeholders to gather and incorporate
feedback.
 Ensuring consistency and coherence in the user
experience.
 Delivering design assets and specifications to
development team.
QA Engineer  Developing and executing test plans, test cases, and test
scripts.
 Identifying, documenting, and tracking software defects.
 Performing functional, regression, and performance
testing.
 Reporting on test results and providing recommendations
 for improvement.
 Collaborating with developers to reproduce and resolve
issues.
 Contributing to the continuous improvement of QA
processes and methodologies.

Marketing Manager  Developing marketing strategies and plans to achieve

business objectives.
 Overseeing the execution of marketing campaigns across
various channels.
 Analyzing market trends and customer insights.
 Managing marketing budgets and allocating resources
effectively.
 Building and maintaining relationships with key
stakeholders.
 Measuring and reporting on the performance of
marketing initiatives.

Content Creator  Developing content strategy aligned with marketing

objectives.
 Creating engaging and relevant content for various
channels and platforms.
 Writing blog posts, articles, social media posts, and other
marketing materials.
 Collaborating with designers and marketers to create
multimedia content.
 Optimizing content for search engines and audience
engagement.
 Analyzing content performance and making data-driven
recommendations.

Project Gantt chart with assigned Human resources: