Curriculum Vitae

CHAMBER MANGIRING

Jl. Pinang 1 Barat No 27F

Pondok Labu, Cilandak, Jakarta Selatan
12450
081311252584
Email : [email protected]
Website : https://chamchix.com

PERSONAL INFORMATION

Birth Place and Date

Karawang - January 25, 1984

Gender
Male

Marital Status
Married

Blood Type
A

EMPLOYMENT INFORMATION

2020 – Now, Asuransi Intra Asia, PT

IT Manager
• Manage IT System Development
• Manage IT Network and Infrastructure and Security
• Develop New Inovation Technology of IT and Integration System with Partner
• Manage 6 subordinate people

2020 – 2020, Mitra Transaksi Indonesia, PT

Head of Porject, Policy & Planning Department
• Manage Project of Operation Division
• Manage Planning of Operation Division
• Manage 6 subordinate people

1
2017 – 2020, Asuransi Intra Asia, PT
Head of IT
• Manage IT System Development
• Manage IT Network and Infrastructure and Security
• Develop New Inovation Technology of IT and Integration System with Partner
• Manage 6 subordinate people

2014 – 2017, Bank Danamon, Indonesia

Contact Center System Development Support Manager (Grade 6)
• Build and manage computer application in order to create automation process in Contact Center
• Support daily basis for providing data from Core Bank System in order to complement process
• Collaborate with IT for setup project in order to establish new or upgrade existing system
• Manage 4 subordinate

2008 – 2014, Bank Danamon, Indonesia

Contact Center MIS & System Development Support Supervisor (Grade 8-7)
• Provide daily basis MIS Report of Contact Center process
• Build computer application in order to create automation process in Contact Center
• Support installation & maintenance for all IT environment in Contact Center
• Manage 3 subordinate

2005 – 2008, PT Selindo Alpha, Indonesia

Customer Support Engineer
• Installation & Maintenance AVAYA Call Center System
• Installation & Maintenance NICE Digital Voice Recording
• Installation & Maintenance HUGHES VSAT IP

EDUCATION INFORMATION

2010 – 2011
S1 Degree
Azzahra University, Electro Engineering

2001 – 2004
Diploma Degree
State Polytechnic of Jakarta, Electrical Engineering, Major of Telecommunication Engineering

1989 – 1995 1995 – 1998 1998 – 2001

Elementary School Junior High School Senior High School
SDN Adiarsa XIV Karawang SMP Negeri II Karawang SMU Negeri I Karawang

CERTIFICATION

2
2016
Certificate of Participation Training “Customer Service Excellence for Front Line & back Office Staff” by
James Gwee

2015
Certificate of Bank Risk Management Level 1

2013
Certificate of Completion Training Contact Center Operation Management by 168 Solution

2013
Certificate of Participation Training “The Most Powerful Rules in Management & Proven Techniques to
Build Successful Teams” by James Gwee

2006
AVAYA Certificate Association (ACA)

EXPERTISE

Application Programming
HTML, PHP, Javascript, Ajax, Java, Android, Android Mobile Apps

Database
Microsoft SQL Server, MySQL, Microsoft Access

Computer Networking
Local Area Network, Internet

DEVELOPMENT SYSTEM & PROJECT EXPERIENCES

2014
Corporate Website
Build Corporate website for companies
Platform : HTML, PHP, & MySQL Database

Social Media Booster and Campaign

Maintain and scheduling posting content for Mom n Jo Bandung

3
2015
Accounting System
Build System accounting and finance at PT. Agung Nugraha Gemilang
Platform : PHP and MySQL Database

Corporate Email Account

Build email channel for companies

2008 – 2016

E-Magazine for Call Center

Build System Information of Product and Process Knowledege for agent Danamon call center
Platform : PHP and MySQL Database

Telebanking Information System

Build System for agent telebanking Dannamon making prospect and selling insurance product
Platform : PHP and Ms. SQL Server Database

Call Performance System

Build System performance measurement of agent call center with qualitative and quantitative value
Platform : PHP and Ms. SQL Server Database

Quiz Online
Build System for agent Danamon call center get random question with multiple choice due to evaluation
their knowledge
Platform : PHP and Ms. SQL Server Database

e-Filling System
Build File storage center for agent Danamon call center
Platform : PHP and Ms. SQL Server Database

Fullfilment Processing System

Build System for support back office Danamon call center automate their daily operational
Platform : PHP and Ms. SQL Server Database

Credit Card Audit Trail Processing

Build System for maintain data journal log of Danamon credit card maintenance transaction
Platform : PHP and Ms. SQL Server Database

Product Library Call Center

Build Center information for agent Danamon call center
Platform : Joomla Content Management System

Reporting System of BI and OJK

Build System for storage and maintain complaint data of Danamon and resulting report to regulator (BI
and OJK)

4
Platform : PHP and Ms. SQL Server Database

Dispute Monitoring & Processing

Build System for Danamon Customer Care Unit doing process and monitor customer dispute credit card
transaction request
Platform : PHP and Ms. SQL Server Database

2017

Website & Content Management System

Build website with Content Management System for manage content in website at Scoot Fly Airline
Platform : PHP and MySQL Database

Property Developer Management System

Build System for developer manage property from construction through sales at BPG Utama Developer
Platform : PHP and MySQL Database

Sales & Stock Management System

Build System for sales cashier and manage stock at Kesya & Keyla Shop and Putra Raflesia Shop
Platform : PHP and MySQL Database

Cargo Processing System

Build System for processing AWB and cargo management at PT. Novena Cargo
Platform : PHP and MySQL Database

Sales & Accounting System

Build system for manage sales and finance accounting at PT. Inti Berkat Mandiri
Platform : PHP and MySQL Database

Travel Insurance System

Build system for agent insurance input declaration travel insurance at PT. Asuransi China Taiping
Platform : PHP and MySQL Database

Human Resources Development System

Build System for HRD processing at PT. Asuransi Intra Asia
Platform : PHP and SQL Server Database

Payroll Management System

Build System for payroll processing manage employee profile at Kalbis Institute
Platform : PHP and MySQL Database

Sales & Accounting System

Build system for manage sales and finance accounting for exhibition at PT. Expo Indonesia Jaya
Platform : PHP and MySQL Database

5
Ticketing Control System
Build system for control and redemption ticket in exhibition at PT. Expo Indonesia Jaya
Platform : PHP and MySQL Database

Doorprize Management System

Build system for manage call from customer as doorprize winner at Gastorama
Platform : PHP and MySQL Database

Accounting System
Build System for accounting and finance at PT. Sahabat Motor
Platform : PHP and MySQL Database

e-Catalogue and Expense & Stock Control System

Build System for internal employee request purchasing to General Affair and Procurement with Cart
models at PT. Asuransi Intra Asia
Platform : PHP and SQL Server Database

e-Filling System
Build System for File magamenent of Employee at at PT. Asuransi Intra Asia
Platform : PHP and MySQL Database

Stock System
Build system for manage and control stock at PT. Agung Nugraha Gemilang
Platform : PHP and MySQL Database

From 2018

Dashboard Production
Build System dashboard for display production headquarter and branches by summary and detail at PT.
Asuransi Intra Asia
Platform : PHP and SQL Server Database

Dashboard Production Android Mobile

Build Android Application for display production headquarter and branches by summary and detail at
PT. Asuransi Intra Asia
Platform : PHP, SQL Server Database and Android

Agent Channel System

Build System for agent to inquiry policy insurance, create quotation, view e-policy and production
report at PT. Asuransi Intra Asia
Platform : PHP and SQL Server Database

Agent Channel Android Mobile

Build Android Application for agent to inquiry policy insurance, create quotation, view e-policy and
production report at PT. Asuransi Intra Asia
Platform : PHP, SQL Server Database and Android

6
Credit Insurance System
Build System for policy credit insurance declaration from Insured or Intermediary or Bank to Insurance
Company and producing e-policy at PT. Asuransi Intra Asia
Platform : PHP and SQL Server Database

Cargo Insurance System

Build System for policy cargo insurance declaration from Insured or Intermediary or shipment company
to Insurance Company and producing e-policy
Platform : PHP and SQL Server Database

Health Insurance System

Build System for Health Insurance Business Unit for processing policy creation, member endorsement,
invoicing, claim processing and financial processing
Platform : PHP and MySQL Database

Property System
Build System for Clausula assignment of Property Policy Insurance at PT. Asuransi Intra Asia
Platform : PHP and SQL Server Database

Credit Insurance System for Fintech

Build System for processing credit insurance with Administration Service Only (ASO) and Interconnection
to other corporate system via Application Programming Interface (API) at PT. Asuransi Intra Asia
Platform : PHP and SQL Server Database

Marketing Tool System

Build System for generate Quotation, inquiry report and record unit risk profile at PT. Asuransi Intra Asia
Platform : PHP and SQL Server Database

Open Application Programming Interface (API) System

Build open interconnection API with other company System for delivery information at PT. Asuransi Intra
Asia
Platform : PHP and SQL Server Database

Credit Insurance ASO System

Build System for policy management Credit Insurance at PT. Asuransi Intra Asia
Platform : PHP and SQL Server Database

Loan System Information

Build total solution system for processing loan, installment and finance processing at KSP Arthamas
Makmur Sejahtera and KSP Eco Manunggal Aplikasi Sejahtera
Platform : PHP and MySQL Database

Network and Security System

Supervision configuration network and security system at PT. Asuransi Intra Asia
Platform : Sophos

7
Travel Insurance System
Build system for agent insurance input declaration travel insurance at PT. Asuransi Intra Asia
Platform : PHP and SQL Server Database

E-Filling System
Build system for manage softcopy file at PT. Mitra Transaksi Indonesia
Platform : PHP and MySQL Database

EDC Deployment System

Build system for manage and monitoring process deployment to Merchant by Asset division and Vendor
EDC at PT. Mitra Transaksi Indonesia
Platform : PHP and MySQL Database

EDC Stock System

Build system for manage and monitoring EDC Stock in Vendor warehouse at PT. Mitra Transaksi
Indonesia
Platform : PHP and MySQL Database

Financial & Operation System

Build system for finance accounting & operation at PT. Mitra Investa Parahyangan
Platform : PHP and MySQL Database

Financial & Operation System

Build system for finance accounting & operation at PT. Alea Karya Perkasa
Platform : PHP and MySQL Database

Credit & Loan System

Build system for manage loan process, financial system, kopkar client system, Android for employee at
KSP Arthamas Makmur Sejahtera
Platform : PHP and MySQL Database

Event and Ticketing Management System

Build system for manage event organizer, event and ticketing at PT. Big Bang Online
Platform : PHP and MySQL Database

Submission & Survey Management System

Build system for manage submission and result of survey at Dinas Pariwisata & Budaya Kota Bekasi
Platform : PHP and MySQL Database

Golf Turnament Scoring System

Build system of golf scoring using pattern scording System36 and Stable Ford for Jasa Keuangan Cup Golf
Platform : PHP and MySQL Database

Key Performace Indicator (KPI) System

Build System for measuring employee performance using varian indicator (qualitative & quantitative) at
PT. Asuransi Intra Asia
Platform : PHP and SQL Server Database

8
Church Management System & Website
Build system of finance and secretariat management & website for Gereja Kristen Protestan Simalungun
(GKPS) Resort Cikoko
Platform : PHP and MySQL Database

Unique Code Engine System

Build system of generate 75 million unique code 32 digit alfanumeric for PT. Gastorama
Platform : PHP and MySQL Database

Finance System
Build system of Finance management for PT. Tekno Niaga Prima
Platform : PHP and MySQL Database

Finance System
Build system of Finance management for PT. Cendrawasih Laju Persada
Platform : PHP and MySQL Database

From 2020

Credit Insurance System for Fintech

Build System for processing credit insurance system for Fintech company and Interconnection system
via Application Programming Interface (API). Handling & Processing more than 34 million data at PT.
Asuransi Intra Asia
Platform : PHP and SQL Server Database

Mailing Management System

Build System for create, manage and distribute mail from and to internal and external at PT. Asuransi
Intra Asia
Platform : PHP and SQL Server Database

Reporting System
Build System overview comprehensive reporting for business and interconnection to multi host system
at PT. Asuransi Intra Asia
Platform : PHP and SQL Server Database

From 2021

Golf Management System

Build system of golf membership management and score board and live scoring at Indonesian Junior
Golf
Platform : PHP and MySQL Database

Golf Management System

Build system of golf membership management and score board and live scoring with multi club and
multi pattern scoring at All D Golf - Real Data Indonesia

9
Platform : PHP and MySQL Database

Wholesale & Retail Managemnt System

Build comprehensive system to manage multi process Selling, Warehouse, Finance & Accounting at
Burma Cosmetics
Platform : PHP and MySQL Database

From 2022

Website and Content Management System

Build website and content management system at Adexco – Expoindo Kayanna Mandiri
Platform : PHP and MySQL Database

10