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13 views

Qtest Module

Uploaded by

dspinelli
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© © All Rights Reserved
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TEST MODULE: BASIC

CONCEPTS IN QUALITY AND 6) Systematic problem solving


TQM requires
Motivating the worker
1) A fundamental attribute of TQM is Defining the problem to be
Drawing control charts solved
Having team meetings Drawing control charts
Top management's direct Keeping management informed
involvement Keeping tab on the
Meeting ISO 9000 audit environmental impact
All of the above
7) Flow charts indicate
2) Inspection assures that Causes of process variation
The process is in control The kind of forms to fill out
Workers are motivated Who reports to whom
Product meets specification How inputs get processed into
Quality problems are solved outputs
Supplier quality is acceptable How parts are rejected

3) A control chart displays 8) Process Diagnosis determines


Whether workers are motivated If the workers are doing their job
Top management takes interest The possible cause of a failure
in quality If control charts are in control
Inspectors are doing their job When top management should
Process variability talk to vendors
Process capability If vendors are motivated

4) Process capability =1 indicates that 9) Problem solving begins with


Suppliers can be trusted Team discussions
Workers are motivated SPC
Process is in control Design of experiments
There are no random variations Problem identification
Some fraction of production is Punching time clock
outside specs
10) Benchmarking determines
5) SPC helps determine Customer requirements
If assignable causes are Process capability
disturbing the process How company is doing relative
If vendor performance is falling to others
If customers are happy Getting ISO audit done
If customers are motivated If management is motivated
If top management is involved

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11) Control charts help in 17) A Stable Process has
Reaching six sigma No defects in output
Rejecting parts supplied by 3 ppm output
vendors Good control on vendors
Keeping workers motivated Motivated workers
Deciding when to investigate No variation with time in
the process Output
Zero defect production
18) Fishbone diagrams are drawn
12) A Pareto chart shows To find customer needs
That the process is in control To find the cost of quality
The vital few from the trivial To brainstorm causes of an
many effect
Process capability To screen workers’ suggestions
A line drawn as production To explain what the process does
proceeds
Fraction defective 19) A system involves
Components
13) Design of Experiments implies An overall objective or mission
Good instruments used in the lab Humans, procedures, technology
Team meetings in product trials Environment in which it operates
A method to find factor effects All above
Aesthetic quality of products
Careful recording of data 20) The quantity sigma () indicates
Trend in the process
14) Cause-effect diagram is used in Dispersion in the data
Problem identification Lack of attention by workers
Field visits Average
Vendor surveys Range
Problem analysis
Negotiating with unions 21) A Capable Process
Is never outside control limits
15) Cost of quality is really Meets or exceeds spec
A way to prioritize actions requirements
Cost of production Has no defects in output
Cost of sales Has good management support
Cost of high-quality products Is ISO/TS certified
An accounting jargon
22) The word target in quality means
16) Six sigma is The specification
Latest Japanese Quality Theory The control limits
A BMW Xbar points on the chart
Cpk = 2.0 The ideal quality requirement
Six sigma production

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1) 3; 2) 3; 3) 4; 4) 5; 5) 1; 6) 2; 7) 4; 8) 2; 9) 4; 10) 3; 11) 4; 12) 2; 13) 3; 14) 4; 15)
1; 16) 3; 17) 5; 18) 3; 19) 5; 20) 2; 21) 2; 22) 4

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