TM

2GIG EDGE
Security & Smart
Home System
QUICK START GUIDE
Contents
®
Welcome to the 2GIG EDGE Security Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
About this Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Support Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Panel LED Behavior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Home Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
System Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Activate an Emergency Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Smart Home Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Home Button/Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
System Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Burglary Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Arm the System (Armed Stay Mode) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Arm the System (Away Mode) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Arm the System (Using the Alarm.com mobile app) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Bypass Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Disarm the System (Armed Stay Mode) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Disarm the System (Armed Away Mode) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Disarm the System (Face Recognition Mode) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Disarm the System (Using the Alarm.com mobile app) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Using the Duress Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
In the Event of a Burglary Alarm. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Cancel/Silence a False Burglary Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Fire and Emergency Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
In the Event of a Fire Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Deactivating an Emergency Alarm. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Security Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Change the Master User or Duress Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Edit a User Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Face Recognition Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Bluetooth Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Smart Areas Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
View Smart Areas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Wireless Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Set Sensor Chimes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
System Tests. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Waste Electrical and Electronic Equipment (WEEE) Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
WARNINGS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Limitations of Alarm Products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Risk of Noise Induced Hearing Loss . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Alarm Dealer Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

2GIG EDGE Quick Start Guide 2

Welcome to the 2GIG® EDGE Security Panel
This Quick Reference guide shows system owners how to use the basic features of the 2GIG EDGE Security Panel. For more in-depth information, download the
EDGE User Guide from 2gig.com/dealers or visit www.2gig.com.

About this Guide

This guide is designed for use by home and business owners of the 2GIG EDGE Security Panel from Nortek Security & Control LLC. It is recommended that the
EDGE Panel and all associated sensors and peripherals be professionally installed by an authorized 2GIG alarm dealer. For regulatory compliance, professional
installation is required. For a list of dealers in the area, visit www.nortekcontrol.com.

Support Services
If technical assistance with the system is required, contact a 2GIG alarm dealer or visit the 2GIG alarm dealer's website.
Copyright ©2021 Nortek Security & Control LLC. All Rights Reserved. U.S. Patent D727,857. Australian Patent No. 357098. Additional Patents Pending.
The 2GIG, EDGE, GoControl, and Linear logos are registered trademarks of Nortek Security & Control LLC in the United States and/or other countries. Other
Nortek Security & Control trademarks may also appear in these materials. Other names or brands may be claimed as the property of others. For more information,
contact your 2GIG alarm dealer for pricing or visit www.2gig.com.
Information in this document is subject to change without notice. The availability of particular products, services, and features may vary by region. Please check
with your local dealer for further details and availability of language options.
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or any means electronic or mechanical, including
photocopying and recording for any purpose other than the purchaser's personal use without the written permission of Nortek Security & Control.
Nortek Security & Control
5919 Sea Otter Place, Suite 100
Carlsbad, CA 92010 USA

Technical Support
Phone: 800-421-1587
Online: www.nortekcontrol.com/support/

3 Copyright © 2021 Nortek Security & Control LLC

Panel LED Behavior
The EDGE panel has a single LED light on the top right corner. Depending on the panel's alarm status, the multi-colored LED that will flash blue, white or red (see
Alarm Status table below).

Alarm Status Red

Microphones
White
Camera

Blue

Speakers

Alarm Status AC Power LED Status Battery Power LED Status

System Ready to Arm (all sensors closed) Solid Blue Flashing Blue

System Not Ready to Arm (one or more sensors open) Solid White Blinking White

Exit Delay Countdown / Armed Solid Red Flashing Red

Entry Delay Countdown / In Alarm / Armed After Alarm Blinking Red Blinking Red

2GIG EDGE Quick Start Guide 4

Home Screen
To wake the touchscreen, tap any area of the screen display. By default, the touchscreen goes into sleep mode after two (2) minutes of inactivity.

 

 


 
 
System Status: Reveals the system state: Ready to Arm, Not Ready to
 Arm, etc.  Current Weather: Displays daily forecast.

 Date/Time: Shows the system date/time.  System Icons: Indicates system information. See page 8.

Arming Features: Tap Arm Stay or Arm Away to arm the system. See
 Burglary Protection on page 9.  Smart Home: Tap for Smart Home options. See page 7.

 Emergency: Tap for access to Panic, Fire and Emergency buttons.  Smart Areas: Tap for Smart Area options. See page 31.

System Logo: Tap to enter Panel Information. Tap and hold for 2
 seconds to enter the Duress Code and transmit a user duress report to
the Central Station. See page 18.
 Settings: Tap for access to the Settings menu (next page).

5 Copyright © 2021 Nortek Security & Control LLC

System Settings
The Settings Icon is located at the bottom/right of the display.

Tap for Settings Menu. Enter the Master code. Choose an option.

Activate an Emergency Alarm

Notify the Central Station of an emergency
event by manually activating the alarm at
the Control Panel.
The Alarm button is designed with a
double-action trigger. This reduces the risk
of inadvertently transmitting a false alarm
to the Central Station.
This button is available on most displays
(other than some system setup menus)
for access to Panic, Fire or Emergency
alarms.
Tap for Emergency Menu. To activate a manual alarm, press and hold for 2
seconds.

2GIG EDGE Quick Start Guide 6

Smart Home Options
The Smart Home button is located on the
main display. When selected, the Smart
Home options menu is displayed.

Appears only when a

camera is available.

Tap the Smart Home option. Choose a Smart Home option.

Home Button/Indicator
The Home button is located at the bottom/
right of most displays. Tap Home ( )
return to the Home screen.

Return to the Home screen.

7 Copyright © 2021 Nortek Security & Control LLC

System Icons
The status bar that appears on the top of the Home screen and on most system menus reveals a variety of icons providing system information and access to
different functions.

System Icons

Battery Power Status Power Disconnected

Battery Charging Screen Off

On-Board Camera is active Audible Beeps On

Notifications Audible Beeps Off

Power Update is available

2GIG EDGE Quick Start Guide 8

Burglary Protection
Arm the System (Armed Stay Mode)
Apply this mode when people and/or pets will be staying inside. All zones are armed, but interior zones (motion detectors) are disarmed.

Ensure the EDGE Panel is in the Ready to Arm state.

Tap Arm Stay. Tap Silence to silence the audible timer beeps Following countdown, the system is armed.
and the "Armed" announcement.
Quick Exit button allows time to exit the
premises without having to disarm the
system first.
Tap the Mute ( ) button below Arm Stay,
Arm Away, Quick Exit or Disarm to silence
audible prompts.

NOTE: Activating the mute button will

extend the exit delay timer.

9 Copyright © 2021 Nortek Security & Control LLC

Arm the System (Away Mode)
Apply this mode when all people and pets will be leaving the premises. All zones are armed.

Ensure the EDGE Panel is in the Ready to Arm state.

Tap Arm Stay. Silence option extends the length of the timer Following countdown, the system is armed.
and silences the audible countdown.

Tap the Mute ( ) button below Arm Stay,

Arm Away, Quick Exit or Disarm to silence
audible prompts.

2GIG EDGE Quick Start Guide 10

Arm the System (Using the Alarm.com mobile app)
When the system is disarmed, the Disarmed screen ( ) is displayed.
To disarm the system with the Alarm.com mobile app:

At the Disarmed screen, tap Tap Arm (Stay) or Arm The app initiates the Arming ARMED (STAY or AWAY) is
Disarmed. (Away). process.
displayed with a red icon ( ).

11 Copyright © 2021 Nortek Security & Control LLC

Bypass Sensors
When a protected door or window is opened, the Not Ready to Arm message appears and reveals the zone in ORANGE on the Sensors Not Ready list. Before
arming the system, place the system into the Ready to Arm state by (1) walking to the sensor and closing it, or (2) bypassing the sensor(s).

Number of bypassed
sensors.
This screen will be displayed if there are open
and un-bypassed sensors.

1. Tap BYPASS ALL. 2. Enter the Master code. 3. The system is now ready to arm. Tap
Arm Stay or Arm Away to arm the
system.
4. (Optional) Tap the displayed bypass
number to bypass any sensors.

2GIG EDGE Quick Start Guide 12

 Bypass Sensors - Settings
From Home Screen, tap System Settings ( ),
then tap Bypass Sensors.


4. If desired, tap Cancel Bypass to cancel.
5. To continue with sensors bypassed, tap the
back button ( ).

At the Bypassed Sensors screen, tap the

switch adjacent to the desired sensor to turn
Bypass On or Off.

13 Copyright © 2021 Nortek Security & Control LLC

Disarm the System (Armed Stay Mode)
When the system is armed in Armed (Stay) Mode, the Armed (Stay) screen is displayed.

Tap DISARM. Enter user code to disarm the system.

NOTE: Display shown with Face

Recognition disabled.

2GIG EDGE Quick Start Guide 14

Disarm the System (Armed Away Mode)
When the system is armed in Armed (Away) Mode, the Armed (Away) screen is displayed.

Tap Disarm. Enter user code to disarm the system.

TIP: If a false burglary alarm is activated while the system is armed (due to a protected door or window inadvertently being opened),
and it's desired to cancel or silence the alarm, see Cancel/Silence a False Burglary Alarm on page 19.

15 Copyright © 2021 Nortek Security & Control LLC

Disarm the System (Face Recognition Mode)
When the system is armed, the Armed (Stay or Away) screen is displayed.
To disarm the system with Face Recognition:

1. Align the user's face within the frame of the camera. 

The user's head must turn about 15 degrees right, move to center, and then 15
degrees left. If registered as a User, the system will analyze the face and disarm.
OR
2. Tap the Keypad button to access the keypad and disarm using the disarm code.

IMPORTANT: Face Recognition does not detect Duress. During a Duress situation,
avoid making the face detection gesture. Instead, tap KEYPAD then enter duress code.

2GIG EDGE Quick Start Guide 16

Disarm the System (Using the Alarm.com mobile app)
When the system is armed, the Armed (Stay or Away) ( ) screen is displayed.
To disarm the system with the Alarm.com mobile app:

Tap the Armed button. Tap Disarm. The app initiates the Disarming DISARMED displayed with a
process. green icon ( ).

17 Copyright © 2021 Nortek Security & Control LLC

Using the Duress Code
To transmit a user duress report to the Central Station (for example, being coerced by an unwanted intruder), use the steps below to input the system’s
unique Duress Code. The Central Station is notified about the duress situation. The intruder will be unaware that the service provider has been contacted for
assistance.
For added security, disable Bluetooth Disarming and Face Recognition options in Bluetooth Settings (see page 27).
To learn how to create a unique Duress Code for the system, see “Change the Master User or Duress Code” on page 23.

Enter the Duress Code (different from the Disarm Code).

IMPORTANT: Face Recognition does not detect Duress. During a Duress situation,
avoid making the face detection gesture. Instead, tap KEYPAD then enter duress code.

2GIG EDGE Quick Start Guide 18

In the Event of a Burglary Alarm
Sensor Type Action Default Time Setting
Alarm siren immediately sounds and continues to sound until a User Four (4) minutes.
Instant Sensor Code is entered or for the amount of time specified by the Burglary Bell
Cutoff Time setting Consult the installer to determine the cutoff time for the system.

Countdown allows time to disarm the system before the siren sounds. 30 second countdown
Delayed Sensor Siren continues to sound until a User Code is entered or until the
amount of time specified by the Burglary Bell Cutoff Time setting. Consult the installer to determine the length of the countdown.

After the report is received by the Central Station, an operator will respond per the terms defined in the individual Service Agreement with the alarm dealer. For
more in-depth information about specific alarm protocols, contact the alarm dealer.

Cancel/Silence a False Burglary Alarm

In the event of a false alarm (for example, if the home is entered while it is armed and do not disarm the system before the countdown expires), the alarm can be
silenced and the alarm report canceled using one of these options:

When Disarmed... Result Default Time Setting

Disarm the system BEFORE 30 second countdown
The system silences the alarm and does not transmit
the Abort Window Dialer Delay
an alarm report to the Central Station. Consult the installer to determine the length of the countdown.
countdown expires.
The system silences the alarm siren and transmits
If the system is disarmed AFTER an alarm cancellation report to the Central Station. Five (5) minutes
the Abort Window Dialer Delay For a cancellation report to be transmitted, the
countdown expires system must disarmed before the Alarm Cancel Time Consult the installer to determine the setting for the system.
expires.

19 Copyright © 2021 Nortek Security & Control LLC

Fire and Emergency Protection
Smoke and Carbon Monoxide (CO) detectors may be installed to protect the occupants of the dwelling from harmful, and possibly deadly effects of smoke, heat,
and fire-related dangers. The system’s fire and emergency protection features are always protecting the premises. See Warnings, page 36.

NOTE: A professional installer must ensure that all Smoke/Heat alarms and CO detectors are installed in compliance with all national, regional,
and local laws, statutes, and guidelines.

In the Event of a Fire Alarm

In the event an installed fire protection zone detects an issue, the following will occur:
1. The alarm siren immediately sounds and continues to sound until a User Code is entered or for the amount of time specified by the Fire Bell Cutoff Time
setting. The factory default setting is four (4) minutes. Consult the installer to determine the cutoff time that has been configured for the system.
2. After the report is received by the Central Station, an operator will respond per the terms defined in the individual Service Agreement with the 2GIG alarm
dealer. For more in-depth information about specific alarm protocols, contact the alarm dealer.
If a fire alarm is activated, the system emits a warning siren and immediately reports a fire to the Central Station. To protect all occupants, do the following:
1. If flames or smoke are present, yell “Fire!” to alert all occupants of a fire.
2. Immediately evacuate all occupants from the premises and remain at a safe distance away from the premises.

DANGER: To protect all users from serious injury and/or death, do NOT re-enter the premises until it has been deemed safe by
emergency officials.

3. Dial 9-1-1 (or the region’s emergency services number) to report the situation to authorities. Always wait to call from a safe location.

NOTE: It is important to establish and practice an Escape Plan with all members of the household in the event of a fire. For more in-
depth information, see the EDGE User Guide.

2GIG EDGE Quick Start Guide 20

Deactivating an Emergency Alarm
The panel appears red at the top of screen during an Emergency Alarm.
To deactivate a manual alarm:

Align a face within the frame of the camera. The head must The active alarm will be displayed. Tap Clear Alarm History to
be moved about 15 degrees right, then center, and then 15 deactivate the alarm.
degrees left.
If detected as a registered User, the system will analyze the
face and disarm.
To bypass Face Recognition, tap the Keypad button to access
the keypad and deactivate the alarm using the disarm code.

NOTE: Face Recognition disarm will only be displayed if

Face Recognition is enabled.

21 Copyright © 2021 Nortek Security & Control LLC

Security Codes
The system supports a total of 100 unique security codes, which includes the types of security codes detailed below and one (1) Installer Code which is reserved
for use by 2GIG alarm dealers and their professional installers. See Change the Master User or Duress Code, next page.

Types of Security Codes Description Default Code

One (1) Master User Code is available for accessing the System Settings 4 digit (1111), 6 Digit (111111)
Master User and other PIN-protected features. Be certain to change the default code to a Consult with the dealer regarding a four or six
unique four (or six) digit number. pin code length.
One (1) Duress Code is available. To protect the system, the Master User
should always change the default code to a unique code known only by
Duress User defined
trusted system users. See “Change the Master User or Duress Code” in the
next section. See Using the Duress Code, page 18.
Create up to 98 unique user access codes used by occupants to arm and
User User Defined
disarm the system.
Smart Areas If Smart Areas are enabled, a user can be assigned to one or more areas. User Defined

2GIG EDGE Quick Start Guide 22

Change the Master User or Duress Code
The Master User Code provides users with the ability to access the System Settings menu and, depending on the system configuration, provide access to other
pin-protected features. The Duress code lets users send a silent duress report to the Central Station. See Using the Duress Code on page 18.
IMPORTANT: When customizing codes for the system, it's best not use the dwelling’s physical address, telephone digits, birth dates or
birth years. Codes should only be given to trusted individuals.

Tap System Settings ( ) from the Main screen, enter the system’s Master User Code, and then tap the Users ( ) icon. Next, continue with these steps:

At the Users screen, tap the pencil icon ( ) At the Edit Master User or Edit Duress User At the Enter a Code for the User screen,
next to Master User or Duress. screen, tap the pencil icon ( ) in the Access input a unique code and tap Next. Then,
Code section. confirm the code and tap Done.

23 Copyright © 2021 Nortek Security & Control LLC

Edit a User Code
Once a User has been created, user access to the system or individual areas can be adjusted.

Tap the arrow (>) adjacent to the Access Code. At the Enter the user's access code screen,
At the Users screen, tap the pencil icon ( ). input a unique code and tap Next. Then,
confirm the code and tap Done.

2GIG EDGE Quick Start Guide 24

Face Recognition Setup
At the User's screen, edit Users to include the panel's Face Recognition feature.

Tap System Settings ( ), enter the system’s Master User Code and then tap the Users ( ) icon.
Next, continue with these steps:

2. Tap the switch adjacent to the Facial 3. The User to be enrolled must read the
1. At the Users screen, tap the pencil icon ( )
Recognition option to set it to Active. Biometric Information Privacy Policy
next to a User.
and Consent form. Use a finger to scroll
down, then tap I Agree.

25 Copyright © 2021 Nortek Security & Control LLC

 4. On-screen instructions provide guidance 5. The following steps will 6. Tap the activation switch adjacent to the
through the process of capturing a profile. instruct to slightly move the Recognition Modes desired for use with
head side to side to complete Face Recognition, then tap NEXT.
the face recognition process.

7. Selections and profile status are summarized. Tap

the pencil icon ( ) to edit.

Tap the back button ( ) to return to the previous

menus.

TIP: The holder of the Master User Code can also create user code access schedules for users who only need access to a dwelling
during certain hours. For example: au pairs, housekeepers, and personal assistants. For more in-depth information, refer to the 2GIG
EDGE User Guide.

2GIG EDGE Quick Start Guide 26

Bluetooth Setup
Setup the Control Panel to connect with a smart phone for Bluetooth Disarming.
Tap System Settings ( ), enter the system’s Master User Code, and then tap the Users ( )
icon. Next, continue with these steps:

1. At the Users screen, tap the pencil icon ( ). 2. Scroll down to the Bluetooth Disarming 3. Tap Pair.
option, then tap.

4. Tap SCAN. 5. Scans for Bluetooth Devices. 6. Once your device is found, tap the
device name.

27 Copyright © 2021 Nortek Security & Control LLC

7. Confirm pairing by tapping PAIR DEVICE. 8. Return to your smart phone to confirm pairing. 9. When successfully paired, a pairing
confirmation is displayed. Tap OK.

10. The device is paired. Tap the back button

( ) to return to the previous menus.

2GIG EDGE Quick Start Guide 28

Smart Areas Settings
Smart Areas allow for the creation of up to four independently controllable and manageable areas (For example: Main House, Garage, Room Rental,
etc). Flexible user interface limits control of the Smart Areas at the user code level.
Note: Smart Areas must be enabled to view the Smart Areas tile on the home screen. For more details, refer to the EDGE Users Guide and consult
the alarm dealer. The dealer must activate this feature.
To set Smart Areas settings:

1. At the Home screen, tap the Settings 2. Enter the Master code to view the 3. Scroll down, then tap the Smart
icon ( ). Settings options. Areas Settings option.

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Smart Areas Settings (continued)

4. Tap the arrow (>) adjacent to a Smart 5. Enter a name for the new Smart Area, 6. Repeat the naming process for all
Areas option. then select SAVE. new Smart Areas.

2GIG EDGE Quick Start Guide 30

View Smart Areas
View and change state of Smart Areas.
Note: Smart Areas must be enabled to view the Smart Areas tile on the home screen. For more details, refer to the EDGE Users Guide, or consult the alarm
dealer to enable Smart Area.

At the Home screen, tap the Enter user code to view the Smart Areas Smart Areas status is displayed.
Smart Area icon ( ). dashboard.

Smart Areas Status

Home : Armed (STAY).
Garage: Disarmed with Bypassed Zones.
Rental : Disarmed.
SA4 : Not Use / Disabled.

31 Copyright © 2021 Nortek Security & Control LLC

Wireless Network Settings
Connecting to a wireless network:

1. Access the Settings menu ( ), then 2. Tap the Wireless Option. 3. Choose a Wireless Network name.
tap the Network option.

4. Type in the Network Password, then tap 5. Once successfully connected, the back button
CONNECT. ( ) to return to the previous menus

2GIG EDGE Quick Start Guide 32

Set Sensor Chimes
To set individual chimes for each zone use the sensor chime menu:

1. At the Home screen, tap the Settings 2. Enter the Master code to view the 3. Scroll down, then tap the Sensor
icon ( ). Settings options. Chimes option.

4. Select a sensor. 5. Tap to select a new Chime setting. 6. Tap the back button ( ) to return to
the previous menus.

33 Copyright © 2021 Nortek Security & Control LLC

System Tests
To ensure continued protection and proper system operations, it is important to perform a sensor and console test on a weekly basis.

Tap the System Tests option. Tap a button to choose the test type (for
Tap the Settings icon ( ), then enter example):
the Master User Code when prompted.
Sensor Test: Tests signals between the
installed sensors and the Control Panel.

Panel Test: Tests the function of the

EDGE Panel’s audio and status LED.

2GIG EDGE Quick Start Guide 34

Limited Warranty
This product is warranted against defects in material and workmanship for two (2) years. The battery is limited to One (1) year. This warranty extends only to
wholesale customers who buy directly from Nortek Security & Control LLC or through Nortek Security & Control’s normal distribution channels. Nortek Security &
Control LLC does not warrant this product to consumers. Consumers should inquire from their selling dealer as to the nature of the dealer’s warranty, if any.
Refer to the Nortek Warranty policy on www.2gig.com or www.nortekcontrol.com.
There are no obligations or liabilities on the part of Nortek Security & Control LLC for consequential damages arising out of or in connection with use or
performance of this product or other indirect damages with respect to loss of property, revenue, or profit, or cost of removal, installation, or re-installation. All
implied warranties for functionality are valid only until the warranty expires. This Nortek Security & Control LLC Warranty is in lieu of all other warranties, expressed
or implied.
All products returned for warranty service require a Return Authorization Number (RA#). Contact Returns at 1-855-546-3351 for an RA# and other important
details.

Waste Electrical and Electronic Equipment (WEEE) Statement

This symbol on a product or on its packaging indicates that this product is not to be thrown away with everyday
waste.
Instead, it is your responsibility to dispose of electrical and electronics equipment by handing it over to a designated collection point for
the recycling of waste electrical and electronic equipment (W.E.E.E.). The separate collection and recycling of your waste electrical and
electronic equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects
human health and the environment. For more information about where you can drop off your waste equipment for recycling, please contact
your local city office, or your household waste disposal service, or the shop where you purchased the product.

35 Copyright © 2021 Nortek Security & Control LLC

WARNINGS
Limitations of Alarm Products
This product should be tested periodically to make sure it is working properly. The product, if used properly, may reduce the risk of burglary, robbery, and other
adverse events that have the potential to result in injury or loss of life; however, Nortek Security & Control is not an insurer. This product is neither insurance nor a
guarantee that such an event will be prevented, and users should protect themselves with proper insurance. Nortek Security & Control makes no representation
that this product cannot be compromised or circumvented, that it will provide an adequate warning, or that it will prevent any personal injuries, property damage,
or other losses. Like any alarm product, it may be bypassed, it is subject to compromise, and it may fail to warn for a variety of reasons, including, but not limited
to: improper installation or positioning; improper maintenance; tampering; dead or improperly installed batteries; sensing limitations; component failures; receivers;
intrusions may be outside of a product’s designated range and certain environmental conditions may impact performance, and audible alarm signals may be
outside of hearing range, muted by doors, walls, and floors, unheard by deep sleepers or the hearing-impaired, or overwhelmed by other sounds.

Risk of Noise Induced Hearing Loss

The Alarm is equipped with a warning siren. Exposure to high sound levels or prolonged exposure to the warning siren can result in Noise Induced Hearing Loss
(NIHL).

Alarm Dealer Information

Company Name:

User Account Number:

Installation Date:

2GIG EDGE Quick Start Guide 36 10025595 Rev-B