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CS - Lecture 11 - Listening Skills

The document discusses listening as a key communication skill. It defines listening, outlines the listening process which includes receiving, understanding, remembering, evaluating and responding. It also discusses different types of listening, barriers to effective listening, and how to listen effectively.

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Zen Looper
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33 views

CS - Lecture 11 - Listening Skills

The document discusses listening as a key communication skill. It defines listening, outlines the listening process which includes receiving, understanding, remembering, evaluating and responding. It also discusses different types of listening, barriers to effective listening, and how to listen effectively.

Uploaded by

Zen Looper
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Communication: Basic

Concepts and Skills

Listening Skills

1
Outline

 What is Listening?
 Process of Listening.
 Importance of Listening
 Basic Types of Listening
 Barriers to effective listening
 How to Listen Effectively?
 Benefits of Effective Listening
What Is Listening? (1)
• Listening is the ability to accurately receive and interpret
messages in the communication process.
• Listening is key to all effective communication, without
the ability to listen effectively messages are easily
misunderstood.
• Listening is one of the most important skills you can
have.
• An active process of getting information, ideas.

• “Listening is the process of receiving, constructing


meaning from, and responding to spoken
communication.”
What is Listening? (2)
• Listening is not just about being Quiet
while someone else is speaking.
• Listening is with the Mind.
• Hearing is with the senses.
• Listening is conscious.
• To improve our interpersonal & oral exchange.

Just Listening to words is not enough; a good Listener


has to pay attention to the non-verbal communication
of the speaker.
Communication Process Breakdown
Listening Comes First

The First and the foremost communication skill that we learn


in our lives is nothing but “LISTENING”
Basic Communication Skills Profile
Process of Listening
1-Receiving
• Is the intentional focus on hearing a speaker’s message.

• This stage is represented by the ear because it is the


primary tool involved with this stage of the listening
process.
2- Understanding

• In the understanding stage, we attempt to learn the meaning of the


message, which is not always easy.

• Deciding what the message means to you


3- Remembering
• Remembering begins with listening; if you can’t remember
something that was said, you might not have been listening
effectively.

• However, even when you are listening attentively, some


messages are more difficult than others to understand and
remember. Highly complex messages that are filled with detail
call for highly developed listening skills.
4- Evaluating

• The fourth stage in the listening process is evaluating.


• evaluations of the same message can vary widely from
one listener to another.

• The stages two, three, and four are represented by the


brain because it is the primary tool involved with these
stages of the listening process.
5- Responding
• Responding—sometimes referred to as feedback—is the fifth and
final stage of the listening process.
• Your reaction to the message. It can be emotional and intellectual

• For example, you are giving positive feedback to your instructor if at


the end of class you stay behind to finish a sentence in your notes or
approach the instructor to ask for clarification. The opposite kind of
feedback is given by students who gather their belongings and rush
out the door as soon as class is over.

• This stage is represented by the lips because we often give feedback


in the form of verbal feedback; however, you can just as easily
respond nonverbally.
Importance of Listening
• We show that we are serious
• We display respect to other’s view point
• Helps us to learn
• Helps us to adapt and understand
• Empathize
Why is Listening Important?
• To avoid communication errors

• Helps to learn something new

• It is the key to success


Types of Listening
• Active listening
• Selective listening
• Emphatic listening
• Ignoring listening
• Discriminative listening
• Comprehensive listening
• Critical Listening
• Appreciative listening
Active Listening

• Understanding all things


• Proper interaction.
• Proper feedback
Selective Listening

• We remember only Selective portion.


• Topic is not to our liking
Empathetic listening

• When we listen empathetically, we go beyond sympathy to


seek a truer understanding of how others are feeling.

• This requires excellent discrimination and close attention to


the nuances of emotional signals. When we are being truly
empathetic, we actually feel what they are feeling.
Ignoring Listening

• Not listening at all

• Is pretty insulting to others.

• It can lead to strained relations


Discriminative Listening

• Discriminative listening is the most basic type of listening,


whereby the difference between different sounds is
identified.

• Where the listener is able to identify and distinguish


inferences or emotions through the speaker’s change in
voice tone, their use of pause, etc.
Comprehensive Listening

• Comprehensive listening is the interpretation of the words


and ideas.

• Comprehensive listening involves understanding the


thoughts, ideas, and message. This type of listening
requires that the listener understands the language and
vocabulary.

• Comprehensive listening builds on discriminative learning.


Critical Listening

• Listening to Evaluate and Analyze

• Critical listening means engaging in what you are listening


to by asking yourself questions such as, ‘what is the
speaker trying to say?’ or ‘what is the main argument being
presented?’, ‘how does what I’m hearing differ from my
beliefs, knowledge or opinion?’
Appreciative Listening

• Appreciative listening is listening for enjoyment.

• A good example is listening to music, especially as a way to


relax.
Can you hear me talking?
• Does that mean that you are a good listener?

• A person with normal hearing is not necessarily a


good listener.

• Many different things can prevent a speaker’s


message from being received…

• These are called barriers to listening.


Fallacies about Listening
• Listening is not my problem.
• Listening and hearing are same.
• Smarter people are better listeners.
• Good readers are good listeners.
• Listening improves with age or experience
Barriers to effective listening
Some common barriers in the process of listening are listed
below.
1. Pre-judgments about the speaker
2. Assuming that the speaker is going to give
some unimportant information
3. Arriving late for a speech, presentation or lecture
4. Judging the speaker by his/her mannerisms,
voice, appearance, accent, etc.
5. Lack of concentration/interest
6. Avoiding listening to difficult, boring or complex
information and selectively listening only to what is
considered interesting
7. Speaker or listener being distracted by disturbances
These can be categorized as:
• Environmental Barrier
• Physiological Barrier
• Psychological Barrier
• Selective Listening
• Negative Listening Attitudes
• Personal Reactions
• Poor Motivation
How To Listen Effectively?
1. Stop Talking – Be Silent
2. Show Interest
3. Empathize
4. Ask Questions
5. Maintain Eye Contact
6. Take notes
7. Listen Creatively
8. Put Your Entirety
9. Send feedback
10. Avoid or eliminate distraction
11. Try to gather information about the topic to
develop interest and familiarity.
Benefits of Effective
Listening
• Enhances productivity
• Improves relations
• Avoids conflicts
• Improves understanding
• Improves negotiation skills
• Adds to your Image & Personality
Any Question
Thank You For Listening

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