USER GUIDE J.P.

Morgan Access®

J.P. Morgan Access®

The Complete Guide to Dashboard, Tools

and Settings

Find the information you need to complete common

tasks in Access—in one comprehensive guide.
 USER GUIDE J.P. Morgan Access®

Last Modified: March 1, 2023

©2023 JPMorgan Chase & Co. Member FDIC. All rights reserved. The statements herein are confidential and
proprietary and not intended to be legally binding. Not all products and services are available in all
geographical areas. Visit jpmorgan.com/paymentsdisclosure for further disclosures and disclaimers related
to this content.
This guide is confidential and proprietary to J.P. Morgan and is provided for your general information only.
It is subject to change without notice and is not intended to be legally binding. All services described in this
guide are subject to applicable laws and regulations and service terms. Not all products and services are
available in all locations. Eligibility for particular products and services will be determined by JPMorgan
Chase Bank, N.A. or its affiliates.
J.P. Morgan makes no representation as to the legal, regulatory or tax implications of the matters referred
to in this guide.
Any third-party trademarks are the intellectual property of their respective owners and any mention herein
is for referential purposes only.
J.P. Morgan is a marketing name for the Payments businesses of JPMorgan Chase Bank, N.A., member FDIC,
and its affiliates worldwide. JPMorgan Chase Bank, N.A., organized under the laws of U.S.A. with limited
liability.
 USER GUIDE J.P. Morgan Access®

Contents
Dashboard, Tools and Settings Quick Start .................................................................... 5
Set started with Access .......................................................................................................................................... 5
The dashboard display ...................................................................................................................................................................... 5
The global header menu ................................................................................................................................................................... 7

Get started with My Access ................................................................................................................................... 11

Videos ............................................................................................................................................................................................... 11
Entitlements ..................................................................................................................................................................................... 11
Tailor your Access Experience ......................................................................................................................................................... 13
We’re here to help........................................................................................................................................................................... 14

Get started with My Profile & Settings ..................................................................................................................15

General .............................................................................................................................................................................................16
Security ............................................................................................................................................................................................. 17
Security Administrators .................................................................................................................................................................. 22
Products & Services......................................................................................................................................................................... 23

Get started with My Entitlements ........................................................................................................................ 24

Get started with notifications .............................................................................................................................. 26
Subscribe to notifications—and set preferences ............................................................................................................................ 27
Add new emails ............................................................................................................................................................................... 29
Manage notification subscriptions ................................................................................................................................................... 31

Check account balances ....................................................................................................................................... 32

Dashboard, Tools & Settings Specialized Tasks ............................................................ 34

Working with your dashboard ............................................................................................................................. 34
Dashboard entitlements overview .................................................................................................................................................. 34
Cash Position Snapshot ................................................................................................................................................................... 36
Manage Reporting account groups ........................................................................................................................................... 37
Controlled Disbursements............................................................................................................................................................... 42
Online Payment Activity .................................................................................................................................................................. 43
Pending Actions............................................................................................................................................................................... 44
Reports ............................................................................................................................................................................................ 46
Statements ...................................................................................................................................................................................... 48
Loans ............................................................................................................................................................................................... 49
J.P. Morgan Host-to-Host widgets................................................................................................................................................... 50

Working with Account Analysis features ..............................................................................................................51

Working with Host-to-Host .................................................................................................................................. 53
File Transmissions ........................................................................................................................................................................... 54

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File content summary ................................................................................................................................................................ 56

Key management ............................................................................................................................................................................ 57
Upload a key ............................................................................................................................................................................... 59
Activate a key ..............................................................................................................................................................................61

Working with tools and resources ....................................................................................................................... 62

View and search the Audit & Event Log ......................................................................................................................................... 64
Use Bank Lookup ............................................................................................................................................................................. 67
Download plug-ins........................................................................................................................................................................... 70
Set up Access Mobile....................................................................................................................................................................... 72
Check your computer settings ........................................................................................................................................................ 74
Check global cut-off times .............................................................................................................................................................. 75
Global payment instructions ........................................................................................................................................................... 77
Track wire payments ....................................................................................................................................................................... 78
Discover learning options ............................................................................................................................................................... 79
Schedule webinars ..................................................................................................................................................................... 79
View how-to videos .................................................................................................................................................................... 82

Search Access ...................................................................................................................................................... 83

Get familiar with Global Search ...................................................................................................................................................... 83
Run a search .................................................................................................................................................................................... 83
Run a simple search ................................................................................................................................................................... 83
Run a suggestive search ............................................................................................................................................................ 84
Search for payment navigation shortcuts ...................................................................................................................................... 85
Search completed transactions ...................................................................................................................................................... 87
Search payments ............................................................................................................................................................................. 88
Track Access-originated and non-Access-originated wires ........................................................................................................... 90
Initiate an inquiry from Search ....................................................................................................................................................... 92
Search templates ............................................................................................................................................................................ 93
Use the options in the filter panel to pinpoint the precise template(s) you are looking for. ....................................................... 94

Notification descriptions and entitlements ......................................................................................................... 96

Build your security awareness ............................................................................................................................ 112
Protect yourself against cyber fraud ............................................................................................................................................. 112
Protect yourself against malware and social engineering attacks ............................................................................................... 114
How we protect you ....................................................................................................................................................................... 114
Types of cyber fraud ...................................................................................................................................................................... 115

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 USER GUIDE J.P. Morgan Access®

Dashboard, Tools and Settings Quick Start

Initiate common tasks and actions from either the Access dashboard or the header menu. View key
information, initiate tasks—and customize settings in Access.
Get familiar with tools and resources, entitlements, notifications and customizing your preferences.

Get started with Access

Start from either the dashboard or the header menu.

The dashboard display

The Access dashboard presents key information and shortcuts to actions.
Check your account balances, run a report or initiate a payment from this page. Also, view recent
online payment activity or open a report.
The dashboard widgets displayed will depend on your entitlements—and may be different from those
displayed on other users’ dashboards.

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The global header menu

From the global header, search Access, set user preferences, view and manage notifications, get help
and give feedback.

• Search: Run simple or detailed searches to find completed transactions, payments, accounts,
templates—and to find Support.
Simply begin entering the term in the Search bar. A menu displays as you key in characters—
showing results that match the full search term—along with a list of tabs that contain content
related to your search.
Refer to Search Access for more tips on using the search function.
• Feedback: Provide feedback on Access products and services.
Your feedback is important and helps J.P. Morgan continue to improve your user experience.
- Click the Feedback icon.

- Click your level of satisfaction—then tell us what we did well or how we might do better.
- When you’re done, click Submit.

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• Notifications: View and subscribe to notifications.

An orange dot displays on the icon when new notifications are received. Click the icon to open the
Notifications panel.

Refer to Get started with notifications for more information.

• Help: Click the Help icon to display the following options.

- How Can We Help?: Find help for Access products and functionality. Refer to Search Help for
more information.
- Frequently asked questions: Get answers to frequently asked questions.
- Global holiday calendar: View the global holiday calendar by country and currency.
- Tools and resources: Get global payment instructions, view global cut-off times by country and
branch, track Access activity—and track wires initiated in the last 90 days, and much more.
Refer to Working with tools and resources for more information.

- Schedule Webinars: Explore interactive webinars about Access products and functions. Refer to
Schedule webinars for more information.
- How-to videos: View how-to videos to learn more about Access products and functions. Refer
to Discover learning options for more information.
- Contact Us: Get regional Help Desk contact numbers to speak to a service rep.
• User profile: Displays the My Access page for a new user to learn about Access and how to work
with it.
- Videos—Provide an overview of basic functionality, including Welcome to Access, Virtual
Assistant, Payment Tracker and Schedule Your Webinar.
- Entitlements—Find out what products you are entitled to—and the actions you can perform.
Contact your Security Administrator if you need help with entitlements—contact information
displays below.
- Personalize your experience—Update your profile and set up notifications to receive alerts that
you select to receive.
- Help—Find links to the Access Help Center, including links to system-wide and product-related
information.
Refer to Get started with My Access for more information.

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The header menu

The options that display in the header menu depend on your entitlements.
Click a menu option to open the related dropdown. Then select a link to go to a specific page, initiate a
process or take an action.

Search Help
Use the Search Help capability to find answers to your questions about Access products and
functionality—and get the information you need to complete tasks.

1.

2.

Follow these steps:

1. Click Help.

2. Enter a keyword, phrase or ask a question in the How can we help? search bar.

As you key in characters, a dropdown menu displays listing suggested articles.

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3. Find the information you need in one of the following ways:

• Select an article from the dropdown list—and go directly to step-by-step instructions to complete a
task.
Or
• Press Enter to view a list of relevant search results.
Then filter your search results by selecting options from the Type and Product Category
dropdowns.

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Get started with My Access

Learn about Access and how to use it—including help that you can access. View the products and
services you are entitled to. Find your Security Administrators and how to contact them.

1.
1. Click your user profile.

View videos and resources on the My Access page.

Videos
Watch introductory videos to learn how to work in Access—such as Welcome to Access, Virtual Assistant
and Payment Tracker.

Entitlements
View your entitlements for the products you use the most.
Follow these steps to view what actions you can perform with products—and which accounts.

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1. Click a product or service.

Or

Click View All Entitlements.

Or

Click the My Entitlements tab.

The My Entitlements page displays.

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Refer to Getting started with My Entitlements for more information.

Tailor your Access Experience

Change your profile and set up notifications.
View and update your user profile—and set preferences to personalize your Access experience.
Customize page views.

Select preferences for the following options:

• Personal Information—Name, user ID, email address, phone numbers—including adding or editing
secondary phone numbers.
• General—Set language preferences, date and time format, time zone, landing page and navigation
order.
• Security—Password expiration date—and the ability to change your password, logon history and
token information.

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• Security Administrators—List and contact information.

• Products & Services—Customize how to view and work with products and services you’re entitled
to.
Refer to the following topics for more information—including steps:
• Get started with My Profile & Settings.
• Get started with notifications.

We’re here to help

Find out about resources you have to learn how to use Access.
Find help articles and answers to frequently asked questions. Schedule webinars for interactive
training.

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Get started with My Profile & Settings

Update your name and other personal information—including your password and secondary phone
number. Contact your SA if you can’t update a field—just click the Security Administrators link for a list.

1. Click My Profile & Settings in the header menu—or click Profile & Setting from the My
Access page.

Follow these steps to update your phone number.

1. Click Add/Edit Phone.

Your Phone Numbers screen displays where you can update or add a secondary phone.

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2. From the Type dropdown, select Mobile or Office.

3. Select your Country from the dropdown.

4. Enter your Phone Number—and extension if you have one.

5. Click Save.

General
Set language preferences, date and time format, time zone, landing page and navigation order.

Follow these steps to set your on-screen and print preferences.

1. Click the dropdown arrows for the General Settings options below—then make a selection
from the menu.

• Language.
• Time Zone.
• Page Size.
• Date Format.

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• Time Format.
• Dataset Loading.
- Infinite Scrolling: This option is the default for Support, Notifications and Transactions grids
with more than 100 rows.
- Pagination: This option lets you navigate through the pages of a grid using links.
• On Startup (Landing Page)—The Dashboard is your Home page. Select a product page if you want.
• Session Timeout Warning—Within the application or Open in a new browser window.
- If you select Open in a new browser window, the session time out warning displays in a new
Browser Window—especially useful if you have Access minimized.
• Starting Page Layout—Options are based on your entitlements.

2. Specify the Navigation Order.

a. Select a product—then click the up or down arrow to move to a new position.

3. Click Save.

Security
View password expiration date, log on history and token information—and change your password.

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Change password
To change your password:

1. Click Change Password.

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2. Enter your Current password.

3. Enter your New password.

4. Type your new password in Confirm password.

5. Enter a valid token code (if required).

6. Click Save.

Reset password
You can also reset your password from the log in page.
Follow these steps to reset your Access password if you forget it—or if you lock yourself out of Access.

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1. At the Access log in screen, click Forgot Password.

2. Enter your Username and click Next.

3. Click I Confirm to confirm your identity.

Continue only if your first name and username display correctly.

4. When prompted, click either email, text message or voice message to get a one-time PIN—
then click Next.

5. Enter the PIN you receive, then click Next.

• Request a PIN as many times as you need—but only a user can request one. Security Administrators
can’t provide a PIN—and neither can the Help Desk.
• Your PIN is valid for 20 minutes.

6. Create and confirm your password.

7. Enter a valid token code (if required).

8. Click Next.

9. Enter your Password and Token.

10. Click Log In.

Unregister device
To unregister your devices:

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1. Click Unregister Devices.

2. Click Unregister Devices to confirm.

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Security Administrators
View Security Administrators to contact for help with Access—if you have questions about your profile
and entitlements.

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Products & Services

Update your default settings for the products and services you are entitled to.

For each product or service:

1. Click the down arrow to select the default setting you want.

2. Click Save.

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Get started with My Entitlements

View the products and services you are entitled to—by product or by account.

1. Click My Entitlements in the header menu—or click View All Entitlements from the My
Access page

2. Click a product to view your entitlements.

The sub-product column updates based on your selection.

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3. Click a sub-product—then click an action.

Actions you are entitled to perform display—and which Accounts you can action.

To view entitlements by account:

1. Select Accounts from the View by dropdown.

2. Click an account to see your Actions and Entitlements.

Contact a Security Administrator for questions about your entitlements.

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Get started with notifications

View and manage notifications.

You’re auto-subscribed to some notifications—and can subscribe to others—depending on the

notification types and your product entitlements.
Refer to Notification Descriptions and Entitlements in Tools and Settings Specialized Tasks for a
complete list of available notifications.
Choose to receive notifications in one of the following ways:
• Notifications icon in the header.
An orange dot displays on the icon when new notifications are received. Click the icon to open the
Notifications panel.
All notifications display under the Notifications tab on the panel by default—and are available for
90 days.
Broadcast notifications display with a blue background.

If you haven’t subscribed to any notifications—and haven’t received any auto-generated or

broadcast notifications—the following message displays on the Notifications tab:
“There are no notifications. This could be because you haven’t set any up.”
• Pop-ups.
A Desktop/Web pop-up appears to alert you to new notifications.
Pop-ups display for two to three seconds—unless you mark a notification “important.” In that case,
the pop-up stays on the screen until you close it to acknowledge receipt.
• Email.
An email informs you of notifications. You can also choose to have these notifications sent to
colleagues’ email addresses.

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Subscribe to notifications—and set preferences

1.

2.

3.

Follow these steps to subscribe to notifications.

1. Click the Notifications icon in the header—or click Notifications from the My Access page.

The Notifications panel displays.

2. Click New on the Notifications panel.

A list of all notifications displays, depending on your entitlements.

Hover your cursor over a notification’s question mark for a description.

3. Click a notification you want to subscribe to.

A panel with preference options for that notification displays.

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4.

5.

6.

4. Enter a description.

A description is required.

5. Set the following preferences, as needed:

• Recurrence: Unlimited is the default setting.

Click Off to turn off the notification.
• Mark as Important: No is the default setting.
Click Yes to mark the notification as important—when it appears in the feed.
• Channels: Access delivers notifications automatically to the Notifications tab.
Click Desktop/Web to receive a pop-up notification.

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Click Email to receive the notification by email—and to have the notification sent to colleagues’
emails.
Refer to Add new emails for more info.
You may need to make additional selections, such as account or amount—depending on the notification.

6. Click Save.

Add new emails

Add email addresses to receive notifications.

1. Select a notification from the New tab on the Notifications panel.

Refer to Subscribe to notifications—and set preferences for instructions.

2.

Then, follow the steps below.

2. Click Edit Contacts.

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3.

4.

3. Click Add New Email to add or remove email addresses.

• Add up to 25 email addresses.

Don’t add personal email addresses.
A verification message is sent to each address entered.
Until the email owner verifies the address, it displays as “pending” in Your Contact Details on the
notification subscription page.
• To remove an address, click the X for that address.

4. Click Save—then accept the authorization confirmation that displays.

Once you add an email for one notification, choose to send any of your other entitled notifications to
that address.

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Manage notification subscriptions

1.

2.

3.

Follow these steps to update your notification subscription preferences.

1. Click the Notifications icon in the header—then click Manage on the Notifications panel.

All auto-generated notifications—and those you’ve subscribed to—display.

2. Click the checkbox for a notification you no longer want to receive.

The notification is deactivated.

3. Click a notification to display and update your preferences, if needed.

Refer to Subscribe to notifications—and set preferences for more on delivery channel options and
adding email addresses.

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Check account balances

View overall cash position—and select account balances.

The Cash Position Snapshot on the dashboard presents the following information:

• Total Current Available.

• Total Opening Balance.
• Total Current Balance.
• Balance information for up to 10 accounts or account groups.
The arrow next to a balance indicates the change from the prior business day.
Follow the steps below to see account details, take an action—and view prior day balances:

1. Click an account to view balance and payment details.

2. Click a link in the Action column to initiate a payment or a funds transfer.

3. Click Prior Day to display prior day balances.

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Want to see a full list of all your accounts or groups? Do one of the following:
• Click View Cash Position to view all accounts or account groups.
Or
• Click Home on the header to display the dropdown menu—then select Cash Position.

Need to change the order of accounts or account groups shown? Follow the steps below:

1.
2.

1. Click Reports & Statements in the header.

2. Click Groups from the dropdown.

3.
4.

5.

3. Select the account(s) you want to review.

4. Click an arrow to change the order of the accounts in the list.

5. Click Save List Order.

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Dashboard, Tools & Settings Specialized Tasks

Customize and manage Access features—and find the information you need to complete common tasks.
Learn about working with your dashboard, using tools, managing account groups—and running
searches.
Check payment cut-off times and transaction formatting guidelines. Discover learning options—and find
more information about building your security awareness.

Working with your dashboard

Learn about the functionality and benefits of the Access dashboard widgets.

Dashboard entitlements overview

The widgets displayed on your dashboard reflect your entitlements.
The chart below outlines available widgets—and the associated entitlements needed.

Widgets / Wires U.S. Loans Cash Controlled Bank Transaction File Key Security
Entitlements ACH Reports Disbursements Statements Services Status Mgmt. Admin.
Cash Position X
Snapshot
Controlled X
Disbursements
Online Payment X
Activity−Wires
Online Payment X
Activity−U.S.
ACH
Loans X
Pending X
Actions−Wires
Pending X
Actions−U.S.
ACH
Pending X
Actions− Inquiry
Pending X
Actions−Admin.
Reports and X
Statements−
Cash Report

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Widgets / Wires U.S. Loans Cash Controlled Bank Transaction File Key Security
Entitlements ACH Reports Disbursements Statements Services Status Mgmt. Admin.
Reports and X
Statements−
Bank Statement
Reports and X
Statements−
Loan Statement
File X
Transmissions
Key X
Management

If you’re not entitled to any of the widgets, you’ll see an alternate landing page when logging in to
Access.
For example, the landing page for a Security Administrator will be Manager Company Overview.
Contact your Security Administrator about your entitlements.

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Available widgets
The following widgets are available—depending on your entitlements.

Cash Position Snapshot

Monitor and manage your cash flow directly from the dashboard.
View your current day and prior day’s cash balances—including your overall cash position and up to 10
of your top accounts or account groups.
Depending on your entitlements, you also can initiate frequent tasks—or work in a spreadsheet.

1. 2.

3.
Get started with any of the following steps.

1. Select an account to view the Account Summary page—and see detailed account
information.

2. Select an action from the Action column.

3. Click View Cash Position to get more details—and take action.

Create a payment on an account—or go to the Balance and Transaction Report to get details on your
entitled accounts.

4. Click Prior Day for a snapshot of prior-day balances and accounts.

5. Click Insight Spreadsheet to create a customized spreadsheet—or use your company’s

existing spreadsheet—to manage cash flow.

Refer to the J.P. Morgan Access® Insight Quick Start in Access Support Help—for more info about
completing essential tasks using Insight.

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Manage Reporting account groups

Follow these steps to create and edit account groups—depending on your entitlements.

1. Click Reports & Statements on the header—then select Groups from the Accounts
subhead.

The Manage Account Groups page displays.

1.

Create a new account group

1. Click Create Account Group.

The New Account Group page displays.

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2.

3.
4

5.

2. Enter a name for the new group.

a. Enter an optional description.

b. Use the Account Selection filter options to filter Available Accounts.
c. Click the Filter dropdown arrows in order—then select an option.
d. Use the Filter By field to perform a free-form search for specific accounts.

3. Select accounts from Available Accounts—then click the double-right arrow to move your
selections to Selected Accounts.

Available Accounts include both cash reporting-entitled and payment-entitled accounts.

a. Combine cash reporting-entitled and payment-entitled accounts in an account group.
For reporting purposes, only data for cash reporting-entitled accounts within an account group will be
included in the Cash Reports Inbox.

To reorder accounts under Selected Accounts:

4. Select an account—then click the up or down arrow to move the account into the desired
position.

5. Select Save to save your account group.

A confirmation displays.

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The newly defined account group displays on the Manage Account Groups page—and in the Cash
Position Snapshot on the dashboard.

Edit an account group

1.

2.

3.

1. Click your User Profile in the header—then select Manage Account Groups from the
dropdown menu.

2. Select the Account Group to edit.

a. To display the accounts within a group, click the group’s directional arrow.
b. For more details about an account or group, click the corresponding Info icon.
c. Click the Filter icon to display the Filter and Views panel—and to find a specific account or group to
edit.

3. Click Edit.

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4. Take any of the following actions:

a. Change the account group name.

b. Add or remove accounts from the group.
c. Re-order the Selected Accounts.

5. Click Save.

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Delete an account group

1.

3.

2.

1. Click your User Profile in the header—then select Manage Account Groups from the
dropdown menu.

a. To see the accounts within a group, click the group’s directional arrow.
b. For more details about an account or group, click the corresponding Info icon.
c. Click the Filter icon to display the Filter and Views panel—and find a specific account or group to
delete.

2. Select the Account Group to delete—then click Delete.

A confirmation message displays.

3. Click Delete in the confirmation.

A status message displays stating the Account Group has been deleted successfully.

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Controlled Disbursements
Identify daily disbursement funding requirements—to minimize idle balances and optimize loan and
investment opportunities.
This widget will display if you’re entitled to Controlled Disbursements.

To view disbursement details:

1. Select an account name to view details.

The account’s total funding requirement for the day is based on the first and second presentments.
ACH activity received into a Controlled Disbursement Account by 5 a.m. ET is included in the morning
funding totals.

2. Click View Controlled Disbursements.

The Controlled Disbursements Summary page displays.

View funding details by account—and display a Controlled Disbursement Report.

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Online Payment Activity

View your most recent online wire and U.S. ACH payment activity—depending on your entitlements.

1.

2.

3.

See key information for your 10 most recent online wire and U.S. ACH payments—including their
statuses.
Follow these steps to filter activity, view details and take action.

1. To filter payment activity by Status and Method, click a dropdown arrow—then select an
option.

2. Click a payment status—such as Pending Approval, Pending Release or Rejected.

The transaction detail page displays.

From the transaction page, view details—and take an action based on payment status.

3. Click View All Wires—or View All U.S. ACH.

A complete list of transactions for the payment method selected displays.

From the list, view payment details or take action.

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Pending Actions
Get a snapshot of pending actions for wires, U.S. ACH, inquiries, administration of user management
and fraudulent activities—depending on your entitlements.

Payments and Inquiry Pending Actions

For payment details—or to take action, do one of the following:

1. Click the link for wires, U.S. ACH or Inquiry.

A page displays—listing all items for the category selected.

2. Select an item from the list—then take action or view details.

Or

1. Click a pending action for wires, U.S. ACH or Inquiry—or Inquiry Action Items.

A page displays—listing all pending actions selected.

2. Select an item—then take action or view details.

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Administration User Requests Pending Approval

Security Administrators can see a snapshot of user requests pending approval.

Follow the steps below to view or take action on a user request pending approval:

1. Click User Pending Approval.

The request list displays.

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Reports
Select a report inbox and view your most recent unread reports—depending on your entitlements.

1.

2a.

2b.
2c.

2d.

1. To view reports from a different inbox, click the Reports Inbox dropdown arrow—then
select the desired report inbox.

The widget will automatically refresh and display the most recent reports from the selected report
inbox.

2. To view reports, click one of the following links displayed in the widget.

a. To open a report, click a report name.

The most recent unread reports in the selected Report Inbox display in the widget.
Only scheduled reports in the Adobe® PDF format will display—and are available for viewing.
Any Adobe PDF-formatted reports you’ve run ad hoc won’t display in this widget. These reports
open automatically when run.
b. Click Run Balance and Transaction Report.
This option is only available when you select the Cash Report Inbox.
The Create a Report page displays. Then, customize and run the report.
c. Click Launch Interactive Transaction Detail Report.
This option is only available when you select the Cash Report Inbox.

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Customize and update the report in near real time—then print or export the report.
d. Click View All Reports.
The selected Report Inbox displays. Then, download, delete, print or rerun reports.

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Statements
View your most recent unread statements—depending on your entitlements.

1.

3.
2.

1. Click a statement to open the PDF.

2. Click View All Statements.

The Bank Statement summary page displays. Then, download statements—and view and export check
images.

3. If you are entitled to Loans, click View Loan Statements.

The Loan Statements Inbox displays.

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Loans
View a snapshot of all available loans and balances—depending on your entitlements.

To get loan details and transaction info, do one of the following:

1. Click a facility name to view the loan details.

Or

Click View All Loan Transactions to go to the Loan Transaction Summary page.

Filter, search and view loan details from the summary page.
Or

Click View All Loans.

A page displays listing the details of all loans by account.

Only those loans available to you display.

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J.P. Morgan Host-to-Host widgets

Monitor file transmissions—and manage Host-to-Host security keys.

View the following Host-to-Host widgets from your Access dashboard—if you’re entitled.
• File Transmissions: Displays the number of files transmitted by status for all entitled Partner IDs.
Click a status for more detailed information about file transmissions.
• Key Status: Displays your Host-to-Host security keys—and their expiration dates.
Progress bars indicate how close security keys are to expiring.

1. Click Go To Key Mgmt to view more details—and to renew your keys.

Refer to Working with Host-to-Host for more details on each of these widgets.

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Working with Account Analysis features

Identify the frequent causes of payment repairs—and view accounts with no payment activity.
Access offers two key account analysis options:
• Straight-Through Report: Presents information about straight-through processing performance of
payments—to help identify and address frequent causes of repair and reduce inquires.
• No Activity Accounts: Displays accounts with no payment activity over 30, 60 or 90 days.
This information can assist in detecting potential unused funds.

1. Click Home—then select an option from the Account Analysis subhead in the dropdown
menu.

2. Select Straight Through Report to display the analysis page.

The following information displays:

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• Date range: Displays the payment processing period.

• Region: Displays the region.
• Straight Through: Displays the number and percentage of payments processed without needing
repair.
• Total Transaction: Displays the total number of transactions.
• All Non-Straight Through Details: Displays the breakdown between payments repaired by operator
intervention—and payments that were repaired automatically.
The Operator Intervention tab displays a list of specific transactions that required repair—and the
reasons for the repairs—grouped by reason codes.
The Auto Repairs tab displays a list of transactions that were repaired automatically—and the reasons
for the repairs—grouped by reason codes.

1. To filter data displayed, click the Instruction Mode dropdown arrow—then select an
option.

Options may include:

• Debit Transactions.
• Credit Transactions.
• Combined Debit & Credit.

2. Click the filter icon next to the page heading to change the following options:

• Date range.
• Region.
• Accounts included in the analysis.

3. Select No Activity Accounts to display the analysis page.

Accounts with no payment activity in the past 30 days is the default setting.

4. To display accounts with no activity for 60 or 90 days, click the filter icon next to the
page header. Select a time frame—then click Save.

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Working with Host-to-Host

Monitor current-day file transmissions and manage Host-to-Host security keys—depending on your
entitlements.

Take the following actions.

1. Click an option on the File Transmissions widget for more detailed information about the
files.

Pending User Action is available only to Host-to-Host Online subscribers.

Current Day refers to the calendar day in your selected time zone.

2. Click Go To Key Mgmt on the Key Status widget to view more details—and to renew your
keys.

Alternatively, go to Host-to-Host functions from the Payments and Manager menus in the header.

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File Transmissions
Confirm file transmission status—and detect failed transmissions.

1.

3.

Follow these steps to view details of your file transmissions.

1. Click any of the following options to navigate around the file transmission screen:

a. The Received Date dropdown arrow—to toggle between a current day and prior day transmission
display.
b. The Status dropdown arrow—to switch to any other transmission status view—including:
• Failed: Errors were encountered during file validation or processing.
Action may be required.
• In Process: Transmission is not yet complete.
Files are being validated or transformed—or awaiting pickup.
• Sent for Processing: Files have been successfully validated and transmitted.

2. Click a file name to display the full, unique name of the file—then click Copy (if you wish
to paste in another document).

3. Click a partner ID to show a variety of File Definition information used on Host-to-Host.

Always refer to the Partner ID when communicating with the support team.

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4. Click Close to return to the File Transmissions screen.

Other file transmission information includes the following:

• More Info: Displays a summary of contents for eligible files.
Refer to File Content Summary for a description of summary information.
• Data Type/Format: Displays information about the file contents and format (but not in every case).
This information cannot be changed without changing the Host-to-Host setup on both the client
system and J.P. Morgan system.
• Direction: Displays the file flow—either Bank-to-Client or Client-to-Bank.
• Current Step: Displays a file’s stage in the transmission process.
A Failed status may note a reason in this column.
• Size: Displays the original file size in bytes.
• Received: Displays when the Host-to-Host application received the file.
The timestamp refers to the date and time on the Host-to-Host server—which is based on U.S.
Eastern Time.
• Last Updated: Displays when the file was last updated by Host-to-Host.
The timestamp refers to the date and time on the Host-to-Host server—which is based on U.S.
Eastern Time.

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File content summary

Get more information about a specific file transmitted.
The File Content summary is available for most Host-to-Host payment files, ACH files and check-
issuance files.
To see a summary of a file’s contents, click the information icon ( ) in the More Info column.

Some or all of the information below may display—depending on the file format.
• Type: Displays whether the file contains payments, collections, ACH transactions or checks.
• Origin: Displays the immediate origin for ACH files in the U.S. Nacha standard format.
If more than one origin is contained within a single file, “Multiple” displays.
• Created: Displays the date the file was created, if available.
• TransCount: Displays the total number of transactions in the file.
• Credit Total: Displays the total amount of credits in the ACH file.
• Debit Total: Displays the total amount of debits in the ACH file.
• File ID: Displays the unique File ID for payment or collection files.
• Hash Total: Displays the sum of amount fields in payment, collection or check files.
• FirstAcct: Displays the account number on the first record of the check file.
• FirstChk: Displays the check number on the first record of the check file.
• LastAcct: Displays the account number on the last record of the check file.

• LastChk: Displays the check number on the last record of the check file.

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Key management
Monitor and renew your Host-to-Host security keys to reduce service interruptions.

1. Click Go To Key Mgmt in the Key Status widget on the dashboard.

The Key Management page displays the information below for each Host-to-Host key:
• Status: Displays the status of the key.
Options are: Active, Awaiting Activation or Expired.
• Partner ID: Displays the account identifier used on Host-to-Host.
Always refer to this Partner ID when communicating with the support team.
Click a Partner ID to display details and file definition information.
Refer to File Definition to learn more.

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• Key Type: Displays the type.

Different algorithms create keys based on their intended usage:
- Keys of type SSH or SSL: Used for encryption of the file transmission communications session
(transport keys).
- Keys of type PGP or X509-Payload: Used to digitally sign and/or encrypt the file itself (payload
keys).
• Communications Protocol: Displays the secure method of communication between your system
and Host-to-Host for a given Partner ID.
• Serial Number: Displays the identifying number of the key.
This number may be established at the time the key is created—or it may be assigned when the key
is installed.
Click the icon in the More Info column for the key’s fingerprint—if the serial number doesn’t fully
identify your key.
• Common Name: Displays the name given to the key when created or installed.
• Days to Expiration: Displays the number of days until expiration—along with a progress bar
indicating the remaining key life.
• Expiration Date: Displays the date the key expires.
• More Info: Displays additional information about the key.
Click to open Key Details.

The following key details may display:

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- Fingerprint: Displays the unique identifier assigned to the key when created.

- Key Chain: Displays certificate chain details for SSl keys.

- Serial Number: Displays the identifying number of the key.
This number may be established at the time the key is created—or it may be assigned when the
key is installed.
- Bank Domain: Displays the address of the Host-to-Host server where the key is installed.
• Action: Indicates an action to take.
Click the button to upload and replace an expiring key or activate a new key that is awaiting
activation.

Upload a key
Upload a new key to replace a soon-to-expire—or expired key.

1. Click Go To Key Mgmt in the Key Status widget on the dashboard.

2.

Then follow the steps below.

2. Click Upload to replace a key.

Be sure to note the important information that displays in the message box.

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3.

3. Click Continue.

4.

5.

5.

4. Select at least one Digital Signature option.

You must digitally sign the upload transaction.

If you choose Certificate, ensure the new key is digitally signed with your existing, active signature
(PGP) key.

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The ascii armor option must be used when applying the signature to the file.

4. Click Browse to find and select the replacement key file.

a. Select an appropriate file type—based on the key type.
Valid key file extensions are:
• SSH: *.txt *.pub.
• PGP: *.txt *.acs.
• X509-Payload: *.txt *.p7b.

5. Click Upload.

If prompted, enter your password and token code.

Once you’ve uploaded a new key, another user must activate it.

Activate a key
Activate a newly uploaded key.
When you upload a new key, another user must activate it.
Once the key is activated, use it for all of your subsequent Host-to-Host transmissions.
The old key will no longer function.

1.

2.
3.

To activate a newly uploaded key, follow these steps:

1. Click Activate.

2. When prompted, enter your Access password and token code.

3. Click Submit.

Once a PGP key is activated, there may be a 30-minute delay before it’s available for use.

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Working with tools and resources

Get key payment and bank information, track Access activity—and maximize your Access experience.
Tools and resources include:

• Audit & Event Logs: Customize audit reports to review a history of application activities—and track
misuse of the system.
• Global ACH Audit Log: View the Global ACH audit log.
• Bank Lookup: Find bank identifiers and other beneficiary bank information—for wires and ACH
transactions.
• Branch Lookup: View key branch information, including bank identifiers, supported payment
methods and currencies.
• Customize My Views and Customize My Views (GACH): Lets users manage preferences—language,
date/time format, time zone and currency format.
• Download Plug-ins: Install a variety of plug-ins to use in Access.
• FX Rates: View FX rates for specific currencies.
• Global Cut-off Times: View critical payment cut-off information for your selected country and
branch.
• Global Holiday Calendar: View bank holiday information by country and date range.
• Global Payment Instructions: Get payment-formatting details for your selected beneficiary
country.
• Mobile: Register for J.P. Morgan Access® Mobile—and take key cash management actions directly
from your device.
• Payment Tracker: View updated payment status information for wires initiated in the last 90 days.
• System Checker: Check your computer settings to maximize your Access experience.

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1.

1b.

1a.

1c.

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To select a Tools and Resources option, follow these steps.

1. Click Help in the header—then take one of the following actions:

In the Tools and Resources section of the page, select an option.

a. Click See More to see the full Tools and Resources list.
b. Click About the Platform—then select an option in the Tools and Resources section of the page.
c. Click See More to see the full Tools and Resources list.
Select an option from the Tools and Resources links at the bottom of the page.
Follow the steps below for your selected tool or resource.

View and search the Audit & Event Log

Customize audit reports to review a history of application activities—and track misuse of the system.
The Audit & Event Log captures every step in the transaction and template workflow—create, modify,
approve, reject, activate, delete, etc. It also captures all activities for Reports, Statements and Loans.
For the below products and applications, the Audit & Event Log only captures the launch step. The log
does not capture any actions taken after launching the product or application.
• Manager.
• Checks.
• FX.
• Securities.
• Applications/products under More Services.
The Audit Log Search Results grid includes a maximum of 2000 rows. Each page of the grid displays 50
rows.
Only Security Administrators can view their own activity—and are entitled to audit the transaction
activity of other users.

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To customize and view the Audit & Event log, follow these steps:

1. Click Audit & Event Logs on the Tools and Resources page.

To view the complete Tools and Resources list, refer to Working with tools and resources.

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Take these actions, as needed:

• To view event details, click View.
Details display in a grid below the results table.
• To filter results, click the dropdown arrow for any of the following criteria—then select an option
from the menu.
- Date: Options displayed are—Today, Yesterday, Last Month, Date Range, Specific Date.
- Category: Options displayed include entitled products—and common services, such as Tools
and Notifications.
- Type: Options displayed depend on the category selected.
- Activity: Options displayed depend on the type selected.
Once you’ve made your selections, click Apply Filter.
• To download the log, click the Utilities menu—then select Export to PDF or Export to CSV.

• To search by user (Security Administrators only):

a. Select Edit in the Filters panel.

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b. Click the User dropdown arrow—then select one of the following options:
• By ID.
• J.P. Morgan.
• By Last Name.
• All Users.
c. Enter at least three characters in the search criteria field—then click Look Up.
A list of names displays in the Available Users pane.
• To select users:
a. Select the user name(s) from Available Users—then click the right arrow.
The users you selected will be moved to Selected Users.
b. Select Apply—or use the filter options to refine your search.

Use Bank Lookup

Find bank identifiers and other beneficiary bank information—for wires and ACH transactions.

1. Click Bank Lookup on the Tools and Resources page.

To view the complete Tools and Resources list, refer to Working with tools and resources.

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2.

3.

2. Use filters to search for banks.

Common search criteria are Method, Bank Name, Bank ID Type and Country.

3. Click Apply once you’ve selected your criteria.

4. Click View for a selected bank to see details.

A window displays under the list. Bank details include the following:
• Bank identifiers.
• Bank Address(es).
• Intermediary Banks (if Wires is the selected method).
• Eligibility for U.S. book transfers.
Book transfers can be processed later than transactions using Fed or CHIP bank ID types—and may be
priced lower than other transactions.

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Lookup Branch Information

View key branch information, including bank identifiers, supported payment methods and currencies,
and holiday calendars.

1. Click Branch Lookup on the Tools and Resources page.

To view the complete Tools and Resources list, refer to Working with tools and resources.

2. Begin typing the country name in the Beneficiary Bank Country field to display the
dropdown menu—then select a country.

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3. Click the Bank Branch field to display the dropdown menu—then select a branch.

4. Click Submit.

Download plug-ins
View and install plug-ins to use in Access.
The Download Plug-in page displays detailed descriptions of plug-in features and functionality.

To view and install the available plug-ins, follow these steps.

1. Click Download Plug-ins on the Tools and Resources page.

To view the complete Tools and Resources list, refer to Working with tools and resources.

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2.

2. To install an individual plug-in, click Download.

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Set up Access Mobile

Register a device for Access Mobile—if you’re entitled.
Use Access Mobile to manage accounts, payments, Global Trade transactions and more—all from your
mobile device or tablet.
Your Security Administrator must enable your company and give you permission before you can use
Access Mobile. Contact your Security Administrator for more information.
If you are enrolled in Access Mobile, follow these steps to register your device:

1. Click Mobile on the Tools and Resources page.

To view the complete Tools and Resources list, refer to Working with tools and resources.

2. Click Generate Registration Code.

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The registration code is displayed, with instructions to enter it in your mobile device.
Refer to the Access Mobile Quick Start Guide in Access Support Help for instructions on entering the
registration code in your device—and to get started using Access Mobile.

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Check your computer settings

Maximize your Access experience—or find solutions to issues you may encounter.

To check your computer settings, follow these steps:

1. Click System Checker on the Tools and Resources page.

To view the complete Tools and Resources list, refer to Working with tools and resources.

2. Click Check Settings.

An analysis of your system displays—noting if your system component and settings meet Access
requirements.

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Check global cut-off times

Find local cut-off times for supported currencies.

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Follow these steps:

1. Click Help—then select Global Cut-off Times in the Tools and Resources section.

2. Position your cursor in each of the following fields to display the corresponding
dropdown menu—then select an option.

• Debit Bank Country.

• Debit Bank Branch (for J.P. Morgan branches).
• Payment Method.
• Payment Currency.

3. Click Submit.

A page displays, showing the following information:

• Cut-off times for same-currency transactions for the selected currency.
• Value dates for same-currency transactions for the selected currency.
• FX cut-off times for the selected currency.
• FX value dates for the selected currency.

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Global payment instructions

Get detailed payment formatting information by country.

To find detailed payment formatting information, follow these steps:

1. Click Help—then select Global Payment Instructions in the Tools and Resources section.

2. Position your cursor in each of the following fields to display the corresponding
dropdown menus—then select an option.

• Originating Country.
• Beneficiary Country.
• Payment Currency.

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3. Click Submit.

The following information displays depending on your selections:

• Country Code.
• Central Bank Website.
• Currency and Clearing Information.
• Payment Requirements/Restrictions.
• Local Account Information.
• Additional Documentation.
• Local Clearing routing and reference information by payment method.
• Non-FX cross-border routing and reference information by payment method.
• FX cross-border routing and reference information by payment method.

Track wire payments

View updated payment status information for wires initiated in the last 90 days.

1. Click Help—then select Payment Tracker in the Tools and Resources section.

2. Enter the following payment details.

• Payment reference number.

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• Value date.

• Amount.

• Currency.

3. Click Search.

The latest status of the searched payment and the JPM Reference Number displays—with end-to-end
SWIFT statuses for wire payments, when available.

Discover learning options

Learn more about certain Access products and functions.
There are two types of learning options available:
• Webinars: Live, facilitator-led web conferences.
• How-to videos: Brief overviews of selected topics.

Schedule webinars

1. Click Help—then select Schedule a Webinar in the We’re here to help section.

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2. Click Register for a webinar you want to schedule.

Webinars are available for the following products:

• ACH payments.
• Wire payments.
• Administration/Manager.
• Checks.
• Cyber fraud and secure online banking.
• Reports.
• Statements.
• Remote capture.
• Transaction Services ACH.
• Transaction Services Wires.
• Receivables Online.

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3. Click the Date/Time dropdown arrow—then select an option.

4. Enter the Attendee Details information.

5. Click the + sign to add another attendee, if needed.

6. Click Submit.

A confirmation message displays.

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View how-to videos

1. Click Help from the header—then select How-to Videos in the We’re here to help section.

2. Click the video you want to view.

a. To filter available videos by product, click the Filter By dropdown arrow—then select a product.

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Search Access
Run simple or detailed searches to find completed transactions, payments, accounts, templates—and to
find Support.

Get familiar with Global Search

The Access Global Search function is a traditional Web-based search engine.

Search with any term related to the information you’re looking for. For example:
• Looking for a posted transaction? Enter a dollar amount, account number or transaction method.
• Need to find payment information? Enter amounts and accounts—and beneficiary and template
names.
The Global Search feature returns the results that best match your query. Your results display in
the tabs. Narrow your search results further using filters, if needed.
You also can use the Global Search function to:
• Search all originated or received wire payments—whether originated in Access or through another
channel.
Then view payment search results from origination through the entire J.P. Morgan payment
processing system—including updates for intermediary banks if your wire transaction uses the
SWIFT messaging network.
• Conduct detailed searches directly from Search result tabs.
The tabs and search options depend on your entitlements.

Run a search
There are three types of searches.
• Simple search—when you’re sure of the search term or key word.
• Suggestive search—when you’re not sure of the search term.
• Targeted search—when you know the search term and search area.

Run a simple search

1. 2.

Follow these steps.

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1. Enter the search term or key word in the header Search bar.

2. Click the magnifying glass—or hit Enter on your keyboard.

A results pages displays—listing records that contain your search term.

The records are grouped in tabs.

3.

4.

3. Click the appropriate tab.

4. Refine your search results using the filter options.

Run a suggestive search

Follow these steps:

1. Start entering a search term in the header Search bar.

As you key in characters, a dropdown menu displays listing suggestions.

2. Select the suggestion that shows the full search term you’re looking for.

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A results page displays—listing records that match your full search term.
The records are grouped in tabs.

3.

4.

3. Click the appropriate tab.

4. Refine your search results using the filter options.

Speed your search

Use the common words below as search terms.
• Today: To search for today’s activity, type “today” followed by an activity.
Example: “today’s wires”.
• Yesterday: To search for yesterday’s activity, type “yesterday” followed by an activity.
Example: “yesterday’s checks”.
• This Week: To search for this week’s activity, type “this week” followed by an activity.
Example: “this week’s checks”.
• This Month: To search for this month’s activity, type “this month” followed by an activity.
Example: “this month’s checks”.
• Last Week: To search for last week’s activity, type “last week” followed by an activity.
Example: “last week’s checks”.
• Last Month: To search for last month’s activity, type “last month” followed by an activity.
Example: “last month’s checks.”

Search for payment navigation shortcuts

Use Search to go directly to the Create Transactions or Templates page.

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Create transactions
To make a free-from wire payment, follow these steps.

1. Enter a keyword in the header Search bar.

For example: “Create Wire”.

As you key in characters, a dropdown menu displays.

2. Select Create Wire or Other Payment.

The Create Transaction page displays.

3. Enter information as needed—then click Submit.

Create a payment using a template

To create a payment from a template, follow these steps.

1. Start typing the template name in the header Search bar.

As you key in characters, a dropdown menu displays.

Keep typing until you see the option “Make Payment with <full template name> Template.”

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2. Select Make Payment with <full template name> Template from the dropdown menu.

The Create Transaction page displays—populated with the template information.

3. Review and update information as needed—then click Submit.

Search completed transactions

Search for completed transactions.
One of the easiest ways to search is by amount and account. The search period is determined by the
transaction history retention period for your accounts—45 days, 90 days, 1 year or 2 years.
You can search all Access-originated and non-Access originated and received wire payments for the
past year.

1. To start a search, enter one of the following parameters in the Search bar:

a. Enter the full transaction amount—including digits after the decimal place.
Or
a. Enter the last four digits of the account number and a space—then the full amount.

2. Press the Enter key.

The search results page displays.

The transactions that match your entry are displayed in order—from best match to next-best.
Use the options in the filter panel to pinpoint the precise transaction(s) you need.

3. To view additional information about a completed transaction, select the transaction—

then click View Details.

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Other search combinations

Use a single value—or any combination of values below—to search completed transactions.
Be sure to use spaces between values.
• Account Number.
• Account Name.
• Bank ID.
• Transaction Description.
• Amount.
• Currency.
• Customer Reference.
• Bank Reference.

Search payments
Search payments and receipts by amount and account number—and by beneficiary name.
Search all originated and received wire payments for the past year—whether the payment originated in
Access or another channel. Then, track searched-for payments from origination through processing—
both within the J.P. Morgan payment systems and into the SWIFT clearing network.
Refer to Track Access-originated and non-Access-originated Wires for more information on statuses.
Search Access-originated ACH Payments initiated within the past 63 days from the current date. Search
wires originated in Access or another channel that were initiated and received within the past year.

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To start a search, enter one of the following parameters in the Search bar.

1. Enter the transaction reference number (TRN), amount—and the last-four digits of an
account number.

Be sure to separate the values by spaces.

Or enter the beneficiary name.

2. Press the Enter key.

The search results page displays.

3. Select the Payments/Receipts tab to view your results.

All records matching the beneficiary name, including multiple beneficiary ACH payments, display.
Use the options in the filter panel to pinpoint the precise transaction(s) you need.

4. To view additional information, select the transaction—then click View Details.

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5. To view details of the template used to initiate the payment, select the transaction—then
click Show Template Details.

Other search combinations

Use a single value—or any combination of values below—to search payments and receipts.
Be sure to separate values with spaces.
• Account Number.
• Account Name.
• Bank ID (ACH only).
• Bank Name (ACH only).
• Company Name (ACH only).
• Payment ID.
• Method/Description.
• Status.
• Amount.
• Currency.
• Template Name.
• Beneficiary Name.
• Individual Beneficiary Account Number within a batch (ACH only).
• Individual Beneficiary Name within a batch (ACH only).

Track Access-originated and non-Access-originated wires

Track the status of payments from origination through processing—both within the J.P. Morgan
payment systems and into the SWIFT clearing network.

1. Select a payment from the Payments/Receipts tab of your search results—then click View
Details.

The transaction details page displays.

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The Tracking Status bar highlights the payment’s current status.

The Tracking Information section includes information about the payment transaction if it uses the
SWIFT clearing network.
Expanded J.P. Morgan payment statuses include:
• Pending Approval: A user entitled to approve must approve the payment.
• Partially Approved: An initial approver has approved the payment—and additional approvers need
to take action.
• Pending Release: A user entitled to release must release the approved payment.
• Released: A user entitled to release has released the payment.
• Rejected: A user has rejected the payment.
• Saved: A user has saved the payment before submitting it.
• Processing by Bank: A user released the payment—and J.P. Morgan is processing it.
• Canceled: The payment has been canceled.
• Future Value Date: The payment is future-valued dated.
• Rejected by Bank: The bank has rejected the transaction.
• Returned: The payment has been returned via an offsetting transaction.
• Pending Credit Decision: The payment is pending a credit decision.
• Pending Compliance Review: The payment is pending compliance review.
• Pending Client Review: The payment is waiting for wire positive pay review.
• Completed: Processing of the payment is complete.

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SWIFT wire statuses (display in the Tracking Status section)

• Delivered to Next Bank: The transaction has been delivered to the next eligible bank—to update
the tracking status.
• Pending Credit May Not be Same Day: The credit to the beneficiary’s account may not be
confirmed on the same day.
Update of tracking status will follow.

• Pending Receipt of Documentation from the Beneficiary: The credit to the beneficiary’s account
is pending receipt of required documents from beneficiary.
Update of tracking status will follow.

• Pending Receipt of Funds from the Previous Bank: The credit to the beneficiary’s account is
waiting for funds to be provided by—or on behalf of—the ordering bank.
Update of tracking status will follow.

• Delivered to Next Bank (no tracking): The transaction has been delivered to the next bank—which
is unable to update the tracking status.
• Rejected: The transaction was rejected before the funds had been transferred or credited to the
beneficiary's account.
• Credited to Beneficiary: The beneficiary has been credited—and can use the funds.

Initiate an inquiry from Search

Find a payment using Search—then initiate a new inquiry about that payment.

1. Start by searching payments.

Refer to Search payments for instructions.

2. Select a payment from the Payments/Receipts results tab—then click View Details.

The payment details page displays.

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1. Click Create Inquiry.

Refer to the Transactions Services Guide in Access Support Help for details on creating and tracking
inquiries.

Search templates
Search templates by template name, default dollar amount—and account name and number.
Templates are available to search until they’re deleted.

1. To start a search, enter a partial or full template name in the header Search bar.

2. Press the Enter key.

The search results page displays.

3. Select the Templates tab.

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All records matching the template name display.

Use the options in the filter panel to pinpoint the precise template(s) you are looking for.

1. To view additional information, select a template—then do one of the following:

a. Click Show All Payments.

A list of all payments initiated using the selected template displays.
Or
a. Click View Details.
The template details page displays.

2. To initiate a payment using the selected template, click Make This a Transaction.

Other search combinations

Use a single value—or any combination of values below—to search templates.
Be sure to separate values with spaces.
• Template Name.
• Account Number.
• Account Name.
• Bank ID (ACH only).
• Bank Name (ACH only).

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• Company Name (ACH only).

• Method/Description.
• Status.
• Payment Amount.
• Currency.
• Beneficiary Name.
• Beneficiary Account Number (ACH only).
• Beneficiary Individual Name (ACH only).

Search accounts
Search accounts to view a specific account balance and cash position.

1.

3.

2.

4.

Follow these steps to search account balances up to 63 days prior to the current date.

1. Enter the last four digits of the account number—then press the Enter key.

You also can enter the three-letter currency code to limit results to accounts in that particular
currency.

2. Select the Accounts tab.

3. To view balances for the prior day or another date, click the Date dropdown arrow in the
Filter panel.

4. Select an account—then click Show Transactions to view transactions associated with an

account.

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Notification descriptions and entitlements

The chart below summarizes all available auto-generated notifications and notifications you may
subscribe to if you are entitled.
Refer to Getting started with notifications in Tools and Settings Quick Start to learn how to view,
subscribe to and manage Notifications.

Category Title Description Message Example Entitlement

Accounts Account Summary Optional–Receive a Your Account Summary for Cash Reports
daily summary of Account ending in: <...XXXX>.
total deposits, End-of-day balance: <$XXX.XXX>
withdrawals and Total deposits: <$0.00> Total
balances for each withdrawals: <$0.00>
selected account.

Accounts Balance Threshold Optional–Get notified Your account balance is 'above' Cash Reports
when an account or 'below' the threshold of
balance has met the <$XXXX.XX>. Alert limit for
specified threshold Account ending in: (...XXXX). Your
criteria (positive or available balance is <$XXX.XXX>.
negative).
Notification is sent
once per occurrence.

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Category Title Description Message Example Entitlement

Accounts Completed Optional–Get notified Your completed payment Cash Reports,

Payment when J.P. Morgan has notification for [e.g., Payments,
Notification completed processing XXXXXX1234] Transaction Services
Request a payment. Method–[e.g., Wire, ACH]
Payment Type–[e.g., Debit]
Amount–[e.g., XXXX.XX USD]
Account #–[e.g., XXXXXX1234]
Date–[e.g., 09-Mar-16]
Originator OR Paid To [name]
JPM Reference #–[e.g., JPM TRN:
000000000FR]
Client reference #–[e.g., 173027]
Confirmation–[e.g., XXXXXX**X]
Remarks–[e.g., HOLD CLEANING
CHEMICAL INV 14697
/ACC/INSTIT. #XXX]
Sending Bank–[e.g., BANK NAME
123 MAIN STREET SAN
FRANCISCO CA 94104-1298]
Acct Party– [e.g., ABCD
CORPORATION, 123 MAIN STREET
CT 06880 WESTPORT US]
B/O Customer– [e.g., CUSTOMER
NAME, 123 MAIN STREET MOUNT
PLEASANT VILLAGE BS]
Ultimate Beneficiary–[e.g., BENE
NAME. UNIT 101 - 190 STREET
SURREY, BC V3Z 3W6 CA]

Accounts Outgoing/ Optional–Get notified For Account #XXX, a wire Payments–Wires

Incoming Wire when incoming payment of <$XXX.XXX> to
Threshold and/or outgoing [Beneficiary] YYYY has exceeded
Exceeded wires exceed your (USD) ${Threshold} alert
prescribed threshold limit of <$XXX.XXX>.
criteria.

Accounts Returns and Optional–Get notified You have received [number of Cash Reports
Exceptions of the number and returns <or> NOCs <or> Check
type of the following: Returns <or> ACH – Notifications
U.S. ACH returns of Change] for Account # XXX in
Check returns the Amount of <$XXX.XXX>.
U.S. ACH change
notifications (NOCs).
A maximum of three
alerts are sent per
account.

Administration Request Requires Auto-Generated– The following [Request Type] Administration/

(for Security Approval Notifies you of all request requires approval: Manager
Administrators) requests requiring [Request ID #– Request Name].
approval.

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Category Title Description Message Example Entitlement

Administration Account Optional–Get notified Account #XXX has been [added Administration/
(for Security Maintenance when an account has <or> removed]. This change Manager
Administrators) been added or affects [all users <or> Master
removed. Account Group and all users]
entitled to the account.

Administration Administration Optional–Get notified The following Report is now Administration/

(for Security Report Available when a scheduled available: [Report Name]. Manager
Administrators) report is available.

Administration Request Conflicts Auto-Generated– The System has automatically Administration/

(for Security Resolved Notifies you when an resolved a conflict when [Request Manager
Administrators) entitlement conflict is Type] request [Request ID#–
automatically Request Name] was processed.
resolved by the The results can be viewed in the
system. request.

Administration User Phone Auto-Generated– The following user has updated Administration/
(for Security Number Update Notifies you and their contact phone number: Manager
Administrators) users when a user [User First and Last Name and
changes their phone User ID#]
number.

Checks Checks Positive Auto-Generated–Get [Default Alert] You have Checks Checks
Pay Exceptions notified when an Positive Pay exception(s) to
account Positive Pay review for Account XXXX. Your
exception is available account’s cutoff time is HH:MM
for review by 11:00 PM ET. [or]
a.m. ET. You have no Checks Positive Pay
Notification is exceptions to review for Account
triggered daily. XXXX.
Reminders are sent
one hour before [Alert Reminder] As a reminder,
cutoff if you haven’t your account's local cutoff time is
taken action. HH:MM PM. You have Checks
Positive Pay exception(s) to
review for Account XXXX.

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Category Title Description Message Example Entitlement

Checks ACH Positive Pay Auto-Generated– [Default Alert] You have new ACH Checks
Pending Approval Notifies you within 30 Positive Pay decision(s) to
minutes when an ACH approve.
Positive Pay
transaction is [Alert Reminder] As a reminder,
pending approval. your local cutoff time is HH:MM
A reminder will be PM. You have ACH Positive Pay
sent one hour before decision(s) to approve.
cutoff for items not
yet approved. [Alert Near Real-Time Reminder]
A near real-time alert You have new ACH Positive Pay
will be sent if a new decision(s) to approve and your
item is received transaction's local cutoff time is
during the hour HH:MM PM.
before cutoff.
For items that have a
future cutoff date,
you’ll receive another
alert the morning of
the cutoff if the item
is still pending
approval.

Checks ACH Positive Pay Auto-Generated– [Default Alert] You have new ACH Checks
Pending Decisions Notifies you within 30 Positive Pay transactions
minutes when a new available.
ACH Positive Pay
transaction pending [Alert Reminder] As a reminder,
decision has been your local cutoff time is HH:MM
received. PM. You have ACH Positive Pay
A reminder will be decision(s) to review.
sent one hour before
cutoff for items that [Alert Real-time Reminder] You
are still pending have new ACH Positive Pay
decision. decision(s) available and your
A near real-time alert transaction's local cutoff time is
will be sent if a new HH:MM PM.
item is received
during the hour prior
to cutoff.
For items that have a
future cutoff date,
you’ll receive another
notification the
morning of the
cutoff—if the item is
still pending decision.

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Category Title Description Message Example Entitlement

Checks ACH Transaction Auto-Generated– You have ACH Transaction Checks

Blocking Profile Notifies you when a Blocking Profile(s) to approve for
Pending Approval new profile is pending account [XXXX].
approval.
Notification is
triggered every 30
minutes from 7:00
a.m. ET to 8:00 a.m.
ET daily.

Checks ACH Transaction Auto-Generated– Your ACH Transaction Blocking Checks

Blocking Profile Notifies you when a Profile has been rejected.
Rejected profile has been
rejected.
Notification is
triggered every 30
minutes from 7:00
a.m. ET to 8:00 p.m.
ET daily.

Host-to-Host Key Expiry Auto-Generated– Your key associated with Partner Key Management
Notifies you when a ID TESTCHV expires on 28-Aug-
J.P. Morgan Host-to- 2019. Please renew your key to
Host security file is avoid a disruption of service. Key
nearing expiration. details:
Notification is
triggered at 30, 15,
and 7 days prior to
expiry.

Host-to-Host Failed File Auto-Generated– Host-to-Host Failed File Alert File Status
Notifies you when a content:
Host-to-Host file A file has failed to process on
transmission has J.P. Morgan Host-to-Host.
failed. Please review and take
appropriate action.

Liquidity Amend Auto-Generated– Amend Investment Rules Liquidity

Investment Rules Notifies you when a transaction has been rejected by
Rejected transaction-related [Bank or user name rejecting the
amendment of transactions]
Investment Rules is Transaction Number: XXXX
rejected. Transaction Type: [transaction
type]
Reject Reason: [reason for
rejection]

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Category Title Description Message Example Entitlement

Liquidity Annual Set Off Auto-Generated– Annual Set Off Entries has been Liquidity
Entries Generated Notifies you when an generated for your Multi Entity
active multi-entity Pools. Pool ID: [ID].
pool with annual set- Pool Name: [name].
off is setup in the Pooling Product: [name].
Liquidity system—and
you have the Visibility
(VSBLTY)
entitlements to the
pool’s central
account.

Liquidity Annual Set Off Auto-Generated– Reminder: Notional Pooling Set Liquidity
Entries Generated Notifies you when an Off Entries will be generated on
Reminder active multi-entity [pooling date] for your Multi
pool with annual set Entity Pools. [Pool ID].
off is setup in the Pool Name: [name].
Liquidity system—and Pooling Product: [name].
you have the Visibility
(VSBLTY)
entitlements to the
pool’s central
account.

Liquidity Call Deposit Auto-Generated– Call Deposit advice is available Liquidity

Advice is Available Notifies you when a for transaction.
Call Deposit Transaction Number: XXXX
transaction-related Status of the deposit [Processed
advice is generated. with new rates <or> Processed
<or> Matured <or> Premature
closure <or> Renewed <or>
<interim interest applied> <or>
Cancelled by Bank.
Advice Name: [Call Deposit
Opening Advice <or> Call Deposit
Withdrawal Advice <or> Call
Deposit Early Withdrawal Advice
<or> Call Deposit Renewal Advice
<or> Call Deposit Roll Over
Advice <or> Call Deposit
Cancellation Advice]

Liquidity Call Deposit Auto-Generated– Call Deposit transaction has been Liquidity
Transaction is Notifies you when a [status of transaction] ([name of
rejected Call Deposit Bank or User who rejected
transaction is transaction]).
rejected Transaction Number: XXXX
Transaction Type: [transaction
type]
Reject Reason: [reason for
rejection]

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Category Title Description Message Example Entitlement

Liquidity Earnings Auto-Generated– Peg Amount modification Liquidity

Credit/Interest Notifies you when an request for Account XXXX is now
Peg Amount Earnings Credit/ in [Pending Approval <or>
Modification Interest Peg Amount Rejected by Approver <or>
Status Modification status Rejected by Bank <or> Processed
changes. by Bank <or> Approved] status.
Transaction Number : XXXX
Earnings Credit/Interest Peg
Amount = <$XXX.XXX>
Reject Reason : [reason for
rejection]

Liquidity Group Facility Auto-Generated– Group Facility Limit Breach Liquidity

Limit Breach Notifies you when a Warning percentage [XX%] is
Warning Group Facility Limit breached.
Percentage Breach Warning Agreement ID XXXX
Breached percentage is Agreement Name [name]
breached.

Liquidity Loan Agreement Auto-Generated– Group Facility Limit for your Liquidity
Group Facility Notifies you when a [loan variant] has been breached
Limit breached Group Facility Limit is under the breach option "[breach
breached for an option]". [more Description]
agreement. Loan Group ID: [agreement ID].
Loan Group Description:
[agreement name].

Liquidity Loan Agreement Auto-Generated– Sub Facility Limit for your [loan Liquidity
Sub Facility Limit Notifies you when the variant] has been breached
breached Sub Facility Limit is under the breach option "[breach
breached. option]". [sub-facility
Loan Request Status]
Master Account Name: [name].
Master Account Number: XXXXX.
Participant Account Name:
[name].
Participant Account Number:
XXXX.

Liquidity Loan Amendment Auto-Generated– Loan Amendment has been Liquidity

Rejected Status Notifies you when a [Rejected by approver <or>
loan amendment Rejected by Bank] ([name of
transaction is approver who rejected
rejected by other transaction]).
users. Transaction Number: XXXX
Reject Reason: [reason for
rejection]

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Category Title Description Message Example Entitlement

Liquidity Loan Interest Auto-Generated– Loan Interest Price-point Liquidity

Pricepoint Notifies you when you Amendment transaction has
Amendment when Loan Interest been [Rejected by approver <or>
Transaction Pricepoint Rejected by bank].
rejected Amendment Transaction Number: XXXX
Transaction is Reject Reason: [Reason for
rejected. rejection]

Liquidity Money Market Auto-Generated– If onshore: Redemption gate is Liquidity

Mutual Fund Notifies you when a currently in effect for [Fund
Redemption Gate redemption gate on a Name]. The Fund determines the
Money Market Mutual duration of the redemption gate,
Fund goes into effect. which may be up to 10 business
days. The Fund will not process
redemption orders while the
redemption gate is in effect.
If offshore: Redemption gate is
currently in effect for [Fund
Name]. The Fund determines the
duration of the redemption gate,
which may be up to 15 business
days. The Fund will not process
redemption orders while the
redemption gate is in effect.

Liquidity Money Market Auto-Generated– Redemption gate is no longer in Liquidity

Mutual Fund Notifies you when a effect for [Fund Name].
Redemption No Money Market Mutual Redemption orders will resume
Longer Gated Fund is no longer processing, as appropriate.
gated.

Liquidity Money Market Auto-Generated– If onshore: Liquidity fee is Liquidity

Mutual Fund Notifies you when a currently in effect for [Fund
Liquidity Fee Money Market Mutual Name]. The Fund determines the
Fund has a liquidity amount of the fee, which can be
fee in effect. up to 2% of your redemption
amount. This fee will be charged
to your deposit account upon
redemption from the Fund.

If offshore: Liquidity fee is

currently in effect for [Fund
Name]. The Fund determines the
amount of the fee. This fee will
be charged to your deposit
account upon redemption from
the Fund.

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Category Title Description Message Example Entitlement

Liquidity Money Market Auto-Generated– Liquidity fee is no longer in effect Liquidity

Mutual Fund Notifies you when a for [Fund Name]. Fees will no
Redemption Fee Money Market Mutual longer be charged to your
Not Applicable Fund liquidity fee is deposit account from this point
no longer in effect. forward.

Liquidity Money Market Auto-Generated– Money Market Mutual Funds Liquidity– Money
Mutual Fund Notifies you of a Investment request for Account Market Funds
Invest Status change to the status is now in [Pending Approval <or>
of a Money Market Rejected by Approver
Mutual Fund booking <or> Rejected by Bank <or>
transaction. Processed by Bank <or> In
Process at Bank <or> Approved]
status.
Transaction Number : XXXXX

Liquidity Money Market Auto-Generated– Money Market Mutual Funds Liquidity– Money
Mutual Fund Notifies you when the Redemption request for Account Market Funds
Redeem Status status changes on a XXXX is now in [Pending
Money Market Mutual Approval <or> Rejected by
Fund redemption Approver <or> Rejected by Bank
transaction. <or> Processed by Bank <or> In
Process at Bank <or> Approved
<or> Canceled] status.
Transaction Number: XXXXX

Liquidity Money Market Auto-Generated– Money Market Mutual Funds Liquidity Money
Mutual Fund Notifies you when the Cancelation request for Account Market Funds
Cancel Status status changes on a XXXXX is now in [Pending
Money Market Mutual Approval <or> Rejected by
Fund cancel Approver <or> Rejected by Bank
transaction. <or> Processed by Bank <or> In
Process at Bank <or> Approved
<or> Canceled] status.
Transaction Number: XXXXX

Liquidity Rate alerts for Auto-Generated– Time Deposit booking transaction Liquidity
time deposit Notifies you when a has been processed with new
transaction new rate is applied to rates.
a Time Deposit Transaction Number: XXXX
booking.

Liquidity Sub Facility Auto-Generated– Sub Facility Breach Warning Liquidity

Breach Warning Notifies you when a percentage [XX%] is breached.
percentage is Sub Facility Breach Master Account Name: [name].
breached Warning percentage Master Account Number: XXXX.
is breached. Participant Account Name:
[name].
Participant Account Number:
XXXX.

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Category Title Description Message Example Entitlement

Liquidity Time Deposit Auto-Generated– Time Deposit transaction has Liquidity

Transaction is Notifies you when a been [rejected] ([name of user
rejected Time Deposit who rejected the transaction).
transaction is Transaction Number: XXXX
rejected. Transaction Type: [transaction
type]
Reject Reason: [reason for
rejection]

Liquidity Time Deposit Auto-Generated– Time Deposit advice is available Liquidity

Advice is Available Notifies you when for transaction.
Time Deposit Transaction Number: XXXX
transaction-related Status of the deposit: [Processed
advice is generated. with new rates <or> Processed
<or> Matured <or> Premature
closure <or> Renewed <or>
<interim interest applied>
Cancelled by Bank.]
Advice Name: [Time Deposit
Confirmation Advice <or>
Time Deposit Confirmation
Report <or> Time Deposit
Maturity Advice <or> Time
Deposit Early Maturity Advice /
Early Closing Advice <or> Time
Deposit Renewal Advice <or>
Time Deposit Interim Interest
Advice <or> Time Deposit
Cancellation Advice

Payments Payment Rejected Auto-Generated– Your (e.g., wire) transaction ID Payments–Wires

by Bank Notifies you when a XXXX status has been changed to
wire payment created Rejected by Bank in the amount
in Access and Host- of <(currency) XXX.XXX>. The
to-Host has been status was changed for the
rejected by the Bank following reason: ZZZZ.
Notification is sent
once per occurrence.

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Category Title Description Message Example Entitlement

Payments Payment Optional–Get notified There are XXX transaction(s) Payments–Wires,

Approaching Cut- when US ACH pending approval and YYYY U.S. ACH
Off payments and wires transaction(s) pending release.
are approaching
cutoff.

Notifications for U.S.

ACH payments
approaching cut off
will be triggered at
12:00 p.m. ET, 7:00
p.m. ET—unless you
select a different
time.

Notifications for wires

approaching cutoff
will be sent 30
minutes prior to
cutoff—unless you
select a different
time.

Payments Payment Needs Optional–Get notified Your payment status changed to Payments–U.S. ACH
Repair when a U.S. ACH Needs Repair for Payment ID
payment needs to be XXXX.
repaired.
Notification is sent
once per occurrence.

Payments Template Needs Optional–Get notified Your Template ID XXX status Payments–ACH
Repair when an ACH changed to Needs Repair for
template needs to be [Template Name].
repaired.
Notification is sent
once per occurrence.

Payments Value Date Auto-Generated– The value date for a payment has Payments–Wires,
Changed Notifies you when the changed from [old date] to [new
value date has date] for the following Payment
changed for a ID: XXXX.
payment you’ve taken
action on.

Payments Template Created Optional–Get notified The [enhanced <or> standard] Payments–Wires,
or Modified when a payment template [Template Name] for U.S. ACH
template has been [Method type] Payment method
created or modified. has been created or modified.

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Category Title Description Message Example Entitlement

Payments Template Auto-Generated– The scheduled payment status Payments–ACH

Schedule Status Notifies you when a for template [Template Name]
Change template schedule has changed from [old schedule
status is changed. status] to [new schedule status].

Payment Control Unusual Payment Auto-Generated– Your transaction in the amount Decision Payments
Activity Alert Notifies you when a of <amount> for <beneficiary>
transaction has been has been stopped pending your
flagged with unusual decision.
activity and requires
you to review and
decision

Payment Control Unusual Payment Auto-Generated – Your transaction for <amount> Decision Payments
Activity Alert - Notifies you that a payable to <beneficiary> is being
Bank Controls transaction has been held pending your review and
flagged with unusual confirmation.
activity based on
bank controls,
requiring review and
decision

Payment Control Unusual Payment Auto-Generated – You have [Number of payments] Decision Payments
Pending Decision Notifies you of held transactions close to cutoff
Close to Cutoff transactions pending and requires your review and
decisions and the confirmation.
time is close to
expiring.

Payment Control Unusual Payment Auto-Generated – You have [Number of payments] Decision Payments
Pending Decision Notifies you of held transactions close to
Close to Expiration transactions pending expiration and requires your
decisions and the review and confirmation.
time is close to
expiring.

Reporting Scheduled Report Optional–Get notified The following Report is now Reporting
Available when selected available: <Report Name>.
scheduled reports
become available.

Statements Bank Statement Auto-Generated– One or more of your Bank Statements–Bank

Available Notifies you when a statements is now available
Bank Statement is
available.

Statements Billing Statement Auto-Generated– One or more of your Billing Statements–Billing

Available Notifies you when a statements is now available
Billing Statement is
available.

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Category Title Description Message Example Entitlement

Transaction Bank Generated Auto-Generated– ACTION REQUIRED–J.P. Morgan Inquiry–Bank-

Services Inquiry Notifies you when a Inquiry Reference # (e.g., Generated Inquiry
Bank-Generated W0593-23OCT18) related to Communications
Inquiry has been (Debit or Credit) for transaction
created—and when reference number (e.g.,
action has not been 5197200364JO) in the amount of
taken on a case after <$XXX.XXX>.
three, six and nine
days.

Transaction Unable to Auto-Generated– NEW J.P. Morgan Inquiry (e.g., Inquiry–Bank-

Services Execute/ Return Notifies you when a W0593-23OCT18) related to Generated Inquiry
of Funds new Inquiry has been (Credit or Debit) for transaction Communications
created—if the bank is reference number (e.g.,
unable to execute or 3232323232AB) in the amount of
return funds for a <$XXX.XXX>.
wire created in
Access and Host-to-
Host.

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Category Title Description Message Example Entitlement

Virtual Branch Transaction Status Auto–Generated– Cash Services–India One or more

Update Notifies you when the Your Cash Service-Withdrawal countries within
status of a Virtual Transaction reference number Virtual Branch
Branch transaction is VBINCASH200290001 is updated
updated. to Pending for Approval Your
Cash Services-Delivery
Transaction reference number
VBINCASH200260006 is updated
to Pending for Approval
Your Cash Service-Pickup
Transaction reference number
VBINCASH200220018 is updated
to Pending for Approval

Check Services–India, Thailand,

Hong Kong, Indonesia, Malaysia
Your Check Service-Stop Check
Request Transaction reference
number VBINCHK193430002 is
updated to Check Stopped
Your Check Service-Check Book
Request Transaction reference
number VBINCHK193230001 is
updated to Pending Approval

Utility Payments–Mexico
Your Utility Payments
Transaction reference number
VBMXUTP193410012 is updated
to Rejected
Your Utility Payments
Transaction reference number
VBMXUTP193410012 is pending
review and approval

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Category Title Description Message Example Entitlement

Virtual Branch Transaction Status Auto–Generated– Invoice Manager–India One or more

(continued) Update Notifies you when the Your Invoice Manager-Payment countries within
status of a Virtual Request transaction reference Virtual Branch
Branch transaction is number VBINIMFX2002400004,
updated. status is updated to Review in
Progress
Your Invoice Manager-Invoice
Request transaction reference
number VBINIMQS2002900001,
status is updated to Approved

Statutory Payments–India,
Mexico, Vietnam
Your Statutory Payment
Transaction reference number
VBMXTAX200090003 is updated
to Rejected
Your Statutory Payment
Transaction reference number
VBMXTAX200350003 is pending
review and approval

Statutory Payments–Indonesia
Your Statutory Payment
Transaction reference number
VBIDTAX200350003, TAX Billing
ID 123705870932142 is updated
to Approved

Statutory Payments–Thailand
Your Statutory Payment
Transaction reference number
VBTHTAX192690017, Custom
Dept. Declaration Number
A0010590900015 is updated to
Approved
Your Statutory Payment
Transaction reference number
VBTHTAX182650001, Revenue
Dept. Reference Number
201809123546P5309738568002
401225 is updated to Expired
Your Statutory Payment
Transaction reference number
VBTHTAX192260002 is updated
to Expired

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Category Title Description Message Example Entitlement

Virtual Branch Transaction Status Auto–Generated– Document Submission–India, One or more

(continued) Update Notifies you when the China, Philippines, Thailand countries within
status of a Virtual Your Document Submission Virtual Branch
Branch transaction is Transaction reference number
updated. VBINDOC193170001 is updated to
Submitted to Bank

Trade End-to-End–India
Your Trade End To End
Transaction reference number
VBINTEE201050002 is updated
to Submitted to Bank
Your Trade End To End
Transaction reference number
VBINTEE201070002 is pending
review and approval

Inquiry Services–Russia
Your Virtual Branch Inquiry
Services request #
VBRUINQ201070001 has been
updated as Submitted to Bank.
Your Virtual Branch Inquiry
Services request #
VBRUINQ201070001 is pending
review and approval.

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Build your security awareness

Learn more about fraud protection—and other Access security features.
At J.P. Morgan, we’re serious about protecting your personal and account information. It’s also
necessary for you to protect yourself when you use your computer or conduct business online.

Protect yourself against cyber fraud

Protecting yourself online starts with knowing how to prevent cyber fraud.
To help prevent cyber fraud, be aware of potential external threats—and use the security features and
functionality available to you within Access. Be aware of the following important guidelines.

Do not respond or reply to an email, phone call or text message that:

• Requires you to supply personal or account information directly in the email, non-secure webpage
or text message.
Personal or account information may include a user ID, password, or account numbers.
• Threatens to close or suspend your account if you do not take immediate action.
• Invites you to answer a survey that asks you to enter personal or account information.
• Makes any of the statements below—then asks you to provide or confirm your personal or account
information.
- - Your account has been compromised.
- - There are unauthorized charges on your account.
- - There has been third-party activity on your account.
• Asks another user to log on from your computer.
• Asks you to confirm, verify or refresh your account, password or billing information.
Never:
• Open emails, launch links, or open attachments from unknown sources.
• Update payment information based on an email or other message—without confirming the change
with a known contact at your vendor or beneficiary.
• Share your user ID, password, secure token device or the answers to your security questions with
anyone.
• Leave written notes with your log-on credentials nearby your computer—or in a place where others
can find them.
• Leave inactive user profiles online.
• Allow multiple people to use the same computer to process a transaction.

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Do:

• Pay special attention to links and attachments.

• Always log off at the end of a session.
• Forward suspicious emails that appear to come from Chase or J.P. Morgan to
[email protected].
• Call your J.P. Morgan Access Regional Help Desk immediately if repeatedly prompted for logon
information.
• Go paperless so that statements with critical account information aren’t sitting around in the office
or in the trash.
• Sign up for alerts to monitor account activity and review alerts whenever a payment is made or
changed.
• Keep anti-virus software up to date—and use current versions of web browsers.
• Set payment limits at a level reasonable for your typical activity—and call us to arrange any
exceptionally large payments.
• Regularly review and confirm your users’ entitlements.
• Regularly check your account activity for any suspicious transactions—and contact us immediately
about any suspicious or erroneous wires.
• Complete our Cyber Fraud & Secure Online Banking Webinar in the Support section of Access.
Refer to the Access Log On page for Fraud Prevention Tips—and other resources to help you protect
your organization.

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Protect yourself against malware and social engineering attacks

J.P. Morgan has received reports of fraudsters successfully installing malware on clients’ computers.
Some examples of malware are:
• Computer viruses.
• Worms.
• Trojan horses.
• Spyware.
• Dishonest adware.
• Other malicious and unwanted software.
Many varieties of malware are specifically focused on obtaining financial credentials—and are often
customized for specific individuals.
Malware may ask the user to make multiple login attempts, enter token codes multiple times as part of
the login—or asks the user to have someone else log in from their machine.
Reminder
Access will never request that another user attempt to log in from your computer—or ask you to enter
multiple token codes as part of the login process.
Refer to the Access Log On page—Security Center for more information on Malware and Social
Engineering Attacks.

How we protect you

J.P. Morgan is serious about safeguarding your online business information—and provides "defense in
depth" for websites like Access.
Key features of risk management for online system access include:
• Secure customer and user on-boarding processes.
• Controlled user access with “separation of duties.”
• Multi-factor user authentication security.
• Increased security credential requirements for more sensitive functionalities.
Refer to the Access Log On page—Security Center for more information on how J.P. Morgan protects
your security—and to access other resources to help you protect your organization.

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Types of cyber fraud

Be aware that J.P. Morgan will at no point contact a customer on an unsolicited basis to request a user's
electronic banking credentials.
Criminals and scammers use a variety of methods to obtain your personal or organizational
information. These include:
• Email fraud: An email message that is harsh, demanding and threatening.
These are not legitimate messages.
Do NOT reply to these messages.
• Email spoofing: An email message using a forged email header so that the message appears to
have originated from someone or somewhere other than the actual source.
Most spoofed email falls into the “nuisance” category—and requires little action other than
deletion.
The more malicious varieties can cause security risks and other problems. For example, spoofed
email may purport to be from someone within your company—or a vendor that your company has a
relationship with. These emails may contain new payment instructions— or changes to the
beneficiary account on a recurring payment.
To protect against email fraud:

- Be very suspicious of emails from the CEO, Director, etc.—that direct you to transfer a large
amount of funds.
- Verify all instructions verbally with the sender.
• Phishing: An email that tries to lure you to fake websites—where you’re asked to disclose
confidential financial or personal information.
Recognize these common phishing tactics:
- The “From” email address does not look valid.
- The email asks you to verify your account/personal information—account number, user ID,
password, etc.
- The email conveys a sense of urgency—or threatens some dire consequence if you don’t
respond.
- The hyperlink does not display an actual address when you hover your cursor over the email
address. This indicates a possible phishing attempt.

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Never respond to any email that:

- Requires you to click a link, open an attachment—or confirm, verify or refresh account
information.
- Asks for personal or organizational information.
- Asks you to enter your user ID, password or account number(s) into an email or non-secure
webpage.
- Threatens to close or suspend your account if you do not take immediate action—by providing
specific information about you or your company.
• Impersonation Fraud: Someone assumes your identity to perform a fraud or other criminal act.
Criminals can get the information they need to assume your identity from a variety of sources—
such as by stealing your wallet, from your trash or from credit or bank information.
They may approach you in person, by telephone, text message or on the Internet—and ask you for
the information.
Remember:
• J.P. Morgan will not send email notifications stating your account has been compromised or
passwords need to be changed.
• We will never ask you for your password.
• We will never call you to offer log-on assistance—unless you have contacted us first.
When you need to contact us, only call your Access Regional Help Desk—or your J.P. Morgan
representative.

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What to do if you suspect fraud

• Call your Access Regional Help Desk immediately.
• If you think you might have compromised your Access user ID unintentionally, also contact your
Security Administrator to deactivate your ID.
Reminder: It is not our practice to:
• Send emails that require you to enter personal security information directly into the email.
• Send emails threatening to close your account if you do not take the immediate action of providing
personal or business information.
• Send emails asking you to reply by sending personal or business information.
• Share your name with any contacts outside our firm in a manner inconsistent with our Privacy
Policy.

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