OpenText Imaging Enterprise Scan 9.7.

RELEASE NOTES Version 1.0.5

4/25/2012
OpenText Imaging Enterprise Scan
Release Notes

Open Text Corporation

275 Frank Tompa Drive, Waterloo, Ontario, Canada, N2L 0A1
Tel: +1-519-888-7111
Toll Free Canada/USA: 1-800-499-6544 International: +800-4996-5440
Fax: +1-519-888-0677
E-mail: [email protected]
FTP: ftp://ftp.opentext.com
For more information, visit http://www.opentext.com

Copyright © 2010 by Open Text Corporation

Open Text Corporation is the owner of the trademarks Open Text, The Content Experts, Great Minds Working Together,
Livelink, Livelink ECM, Livelink ECM-eDOCS, Livelink MeetingZone, MeetingZone, B2BScene, B2BScene.com, Client/Surfer,
Collaboration, Creative Desktop, Further Faster, Hyperinnovation, Internet Anywhere ,Livelink IRIMS, IRIMS, IXOS, Livelink
OnTime, OnTime, Livelink Remote Cache, Microstar, MyLivelink, O & Design, Odesta, Odesta Helix, Odesta Livelinke, Open
Text Intranet, Open Text Web Index, Personality +, Putting Knowledge To Work, Techlib, The Hyperlinked Organization, The
Source For Business Knowledge, Worksmart, and World Of E among others. This list is not exhaustive.
ACKNOWLEDGEMENTS
SAP®, R/3® and SAP ArchiveLink® are registered trademarks of SAP AG.
Adobe® is a trademark of Adobe Systems Incorporated.
Lotus® and Lotus Notes® are registered trademarks of Lotus Development Corporation. Domino is a trademark of Lotus
Development Corporation.
Microsoft® and Microsoft SQL® are either registered trademarks or trademarks of Microsoft Corporation in the United States
and/or other countries.
Oracle® is a registered trademark of Oracle Corporation.
Netscape and the Netscape N and Ship's Wheel logos are registered trademarks of Netscape Communications Corporation in
the U.S. and other countries.
Firefox® is a registered trademark of the Mozilla Foundation.
Sentry Spelling-Checker Engine Copyright © 2000 Wintertree Software Inc.
WordNet 2.0 Copyright © 2003 by Princeton University. All rights reserved.
Outside In® Viewing Technology © 1992-2002 Stellent Chicago, Inc. All rights reserved. Outside In® HTML Export © 2002
Stellent Chicago, Inc. All rights reserved.
Portions of eDOCS DM are copyrighted by DataDirect Technologies, 1991-2002.
All other products or company names are used for identification purposes only, and are trademarks of their respective
owners. All rights reserved.
Table of Contents

Introduction.................................................................................................5
1.1 Revision History .......................................................................................5
1.2 Contact Information ..................................................................................7
About Open Text Imaging Enterprise Scan .............................................. 8
2.1 What is Open Text Imaging Enterprise Scan? .........................................8
2.2 What’s New ..............................................................................................8
Packaging and Documentation................................................................ 11
3.1 Packaging and Delivery Information ..................................................... 11
3.2 Documentation Errata ........................................................................... 13
Supported Environments ......................................................................... 18
4.1 Supported Operating Systems .............................................................. 18
4.2 Hardware requirements for Enterprise Scan ........................................ 18
4.3 Supported Scanners ............................................................................. 19
4.4 Document Formats................................................................................ 20
4.5 Enterprise Scan and other Open Text product combinations ............... 20
4.6 Scanning Fax messages from E-mail Systems .................................... 21
4.7 SAP and SAPGUI ................................................................................. 21
4.8 Language Support................................................................................. 21
Installation and Upgrade Notes ............................................................... 23
5.1 Installation Notes................................................................................... 23
5.2 Upgrade Notes ...................................................................................... 24
Known Issues ........................................................................................... 25
Performance considerations.................................................................... 31
7.1 System configuration............................................................................. 31
7.2 ISIS configuration .................................................................................. 31
7.3 Processing Configuration ...................................................................... 32
7.4 GUI Configuration ................................................................................. 32

OpenText Imaging Enterprise Scan Version 9.7.1 Release Notes iii

Chapter 1

Introduction
The following Release Notes state known problems and last minute changes to OpenText Imaging
Enterprise Scan (Enterprise Scan) 9.7.1. Open Text recommends that you read these Release Notes in
conjunction with the documentation included with the software package. If any conflicts exist, the
Release Notes supersede the other documentation.

Check the Open Text Knowledge Center (https://knowledge.opentext.com/) for any patches or
documentation updates that may have been posted after the initial release of this version of
Enterprise Scan.

1.1 Revision History

Topic Modifications Revision Number

Packaging and Livelink module availability and download information 1.0.1

Delivery

Language Support Language Packs 1.0.2

Documentation Scan Statistics: file path 1.0.2

Errata

Installation Notes Required .NET Framework version 1.0.3

Documentation CLM chapter added 1.0.3

Errata

Known Issues EScan Web Interface installation issue 1.0.3

What’s new Archiving 1.0.3

OpenText Imaging Enterprise Scan Version 9.7.1 Release Notes v

Revision History

Topic Modifications Revision Number

Supported Scanning fax messages from e-mail systems 1.0.4

Environments

Documentation CLM chapter modified 1.0.4

Errata

What’s New Indexing and Scripting section extended 1.0.4

Documentation Application Focus and SAPGUI 1.0.4

Errata

Known Issues Display DPI Size 1.0.4

New Features User picker control | Group 1.0.4

New Features Authentication | Oblix SSO Cookie 1.0.4

New Features Overriding host and port information in Livelink-Scan- 1.0.4

Feed [LSF]

Supported Kofax VRS support 1.0.5

Scanners

Document TIFF 1.0.5

Formats

Supported Secure Connect dependency 1.0.5

Environments

OpenText Imaging Enterprise Scan Version 9.7.1 Release Notes

6
 Contact Information

1.2 Contact Information

Open Text Corporation

275 Frank Tompa Drive, Waterloo, Ontario, Canada, N2L 0A1
Tel: +1-519-888-7111
Toll Free Canada/USA: 1-800-499-6544 International: +800-4996-5440
Fax: +1-519-888-0677
E-mail: [email protected]
FTP: ftp://ftp.opentext.com
For more information, visit http://www.opentext.com

OpenText Imaging Enterprise Scan Version 9.7.1 Release Notes 7

What is OpenText Imaging Enterprise Scan?

Chapter 2

About OpenText Imaging Enterprise Scan

2.1 What is OpenText Imaging Enterprise Scan?

Enterprise Scan is the solution for mass scanning and indexing of documents at one or more scan
stations. With Enterprise Scan, workflows can be implemented from receipt by mail through
scanning and linking to the leading application, through to archiving. After scanning, the pages can
be checked carefully, straightened and cleaned up. Several functions are available to improve
contrast and legibility. Enterprise Scan also provides support for sorting and archiving.

2.2 What’s New

• Scanning
o Dual stream support to boost color scanning performance
 Emulated by software
 Hardware
o Extended error handling for internal errors emitted by scanner hardware.
o Improved performance

• Archiving
o Integration of new export plug-in Open Text Capture Center (OCC). Enterprise Scan
users can archive their documents to Open Text Capture Center.
o Enterprise Scan is integrated with "Oracle Applications". Introduced the support for
importing the custom Oracle attributes and archiving it through the 'Document
Pipeline for Oracle Applications'.
o Improved SAP indexing.
o In SAP late archiving scenario, Enterprise Scan now supports archiving to configured
SAP system. Earlier, archiving to only default SAP system is supported irrespective
of configured SAP system.
Note: Enterprise Scan patch ESC-0971-003 or later is required for this.

• Document Pipeline for Livelink ECM – Enterprise Server

o Document Pipeline for Livelink (DPLES) now supports communication to the
Livelink ECM – Enterprise Server (LES) via HTTP/HTTPS (URL login) in addition to
the Direct Login (RPC protocol).

OpenText Imaging Enterprise Scan Version 9.7.1 Release Notes

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 What’s New

o It is now possible to use a document pipeline that is running remotely on a server. A

local installation of document pipelines is no longer a mandatory requirement for
using DPLES.
o SSO for impersonate scenario. If LES is configured for NTLM Authentication and
Enterprise Scan user belongs to the same domain, the user should be able to release
the document into LES without providing the credentials for Livelink.
o OCR pipeline support to transform images to PDF/A or PDF using the new “ocrdt”
doctool.
o Unicode support in archiving using Document Pipeline for Livelink.

Note: This version of Enterprise Scan must be used with the DPLES patch DPC-0970-007 or later.

The latest patch can be downloaded from this link.

• Configuration Management
o Introduced new tools “ScanCfgUpload” and “ScanCfgDownload” for profile sharing
in server mode
• Support for archiving to new container types in Livelink
o Documents can now be archived to "Project" object types in Livelink. This support is
only available for releases through “Document Pipeline for Livelink”.
o Documents can now be archived to “E-mail” folder types in Livelink. This support is
only available for releases through “Document Pipeline for Livelink”.

• Records Management (RM) support

o RM attributes and classification can be imported from Content Server and attached
to a document. This support is available via “Document Pipeline for Livelink”.

• Indexing and Scripting

o PageAttributes scripting attribute is extended to support the following new functions:
 GetRecognizedBarcodeCount
 GetBarcodeType
o “Application” scripting attribute is extended to support the following new function:
 StopScanning:to control the behavior of scanning operation
o Using scripting extension (in "Processing" sub-profile): it is now possible to set
markers on a page.
o Log severity can also be passed as a parameter in script logging for better
classification of log.

OpenText Imaging Enterprise Scan Version 9.7.1 Release Notes 9

What’s New

o Improved interface to access OCR results from within the Enterprise Scan scripting
modules.
o Improved interface to access barcode value(s) from within the Enterprise Scan
scripting modules
o Feature to pre-fill the TCP login dialog by reading the registry values from the Init-
Profile scripting section
o User picker control of Livelink, used in indexing panel of EnterpriseScan supports
“Group” selection also in addition to user selection. [Note: Enterprise Scan patch ESC-
0971-005 or later and DPC-0970-007 or later is required for this feature.]

• Support for Oblix SSO cookie with WebGate protected Content Server
The ‘Scan and Index’ functionality now supports the WebGate protected Content Server
where Oblix SSO cookie is used for authentication.
[Note: EScanWebInterface module version 9.7.2 or later should be installed on Content
Server and Enterprise Scan patch ESC-0970-005 or later should be applied on client side.

• Support for overriding host name and port number in Livelink-Scan-Feed (LSF)
EScanWebInterface module version 9.7.2 or later provides new configuration options to
override the host name and port number information added in the LSF file. Enterprise Scan
uses this file to establish connection with the Content Server and to save the document in
mentioned location.

• Application GUI
o Improved performance

• Installation
o The Enterprise Scan 9.7.1.msi is more compact and consistent in comparison with
9.7.0 version msi. Also the 9.7.1 version handles upgrading scenarios better and
supports cross context upgrading.

• Platform support
o Windows 7 as 32 and 64 bit operating system
o Lotus Notes 8.5

OpenText Imaging Enterprise Scan Version 9.7.1 Release Notes

10
 Packaging and Delivery Information

Chapter 3

Packaging and Documentation

3.1 Packaging and Delivery Information

3.1.1. The product OpenText Imaging Enterprise Scan Version 9.7.1 is delivered as an ISO image in
the Open Text Knowledge Center.

You can download the ISO image here:

https://knowledge.opentext.com/knowledge/llisapi.dll/open/17605646

The ISO image contains the following components:

• Enterprise Scan installation package with all required components and software

• Documentation for Enterprise Scan

Any updated versions of the documentation are available in the Knowledge Center:
https://knowledge.opentext.com/knowledge/llisapi.dll/open/17605646

3.1.2. The product “Document Pipeline for Livelink 9.7.0” is delivered as a separate ISO image
available at the following location in Open Text Knowledge Center:

https://knowledge.opentext.com/knowledge/llisapi.dll/Open/16465228

The documentation for “Document Pipeline for Livelink 9.7.0 (DPLES 9.7.0)” is integrated with that
of Enterprise Scan and is available at the location mentioned above. The Installation Guide of
Enterprise Scan covers details about the installation of DPLES 9.7.0. Similarly, the “User and Admin
Guide” of Enterprise Scan 9.7.1 covers the information about DPLES 9.7.0.

Note: This version of Enterprise Scan must be used with the DPLES patch
DPC-0970-007 or later.
The latest patch can be downloaded from this link.

3.1.3. This delivery includes a separate installer to install the “Enterprise Scan – Web Interface” LES
module on Livelink Enterprise Servers running on Windows x86/x64 platforms. This installer is

OpenText Imaging Enterprise Scan Version 9.7.1 Release Notes 11

Packaging and Delivery Information

available for download from KC at following path:

https://knowledge.opentext.com/knowledge/llisapi.dll/open/19131118

Note: A different (older) version of “Enterprise Scan – Web Interface”

Livelink module is bundled with the product ISO image under LL_modules
folder. It is obsolete now.

3.1.4. The delivery is supplemented by the OpenText Imaging Enterprise Scan Version 9.7.1 Release
Notes (the document you are currently reading). The latest version of the Release Notes is
available in the Open Text Knowledge Center at this location. It is frequently updated with the
most recent information.

The base installation package for Enterprise Scan no longer includes German language. It must be
installed as separate language pack.

OpenText Imaging Enterprise Scan Version 9.7.1 Release Notes

12
 Documentation Errata

3.2 Documentation Errata

Correction to ‘User and Administration Guide’ [cl-ues-en]Section 12.5.10 Advanced settings for
archiving:

The correct name for the Document Pipeline for LES 9.7.0 patch 003 is “DPC-0970-003”.

Additional information to ‘User and Administration Guide’ [cl-ues-en]Section 11.2.4 Configuring

separation by filename:

Separation by filename function will also set the index of the document to the file name.

Correction to ‘User and Administration Guide’ [cl-ues-en]Section 20.2.2 Enterprise Scan Statistics:

The correct location in the registry to override the default file path of the statistics file:
HKEY_CURRENT_USER\SOFTWARE\IXOS\IXOS_ARCHIVE\6.0\Scan\HKLM\CustomSettings
\S:StatisticsPath

Correction to ‘User and Administration Guide’ [cl-ues-en]Section 12.5.11 Connector for Livelink
Barcode Module (Contract Lifecycle Management)

Entire section is rewritten here.

Connector for Content Server Barcode Module (Contract Lifecycle Management)

Necessary configurations and implementation of Contract Lifecycle Management (CLM) is done inside the
” Document Pipeline for Livelink”.

As prerequisites, the following modules must be installed:

• Content Server 9.5 SP1 or higher (up to 10.0.0)

• Contract Lifecycle Management 2.1
Notes:
[Note: Enterprise Scan patch ESC-0971-005 or later is required for this feature.]

• The Document Pipeline for LES must be installed.

• Microsoft Visual J# Redistributable 2.0 should be installed on the client’s machine where Enterprise Scan in
installed. Visual J# Redistributable can be downloaded from below link.
http://www.microsoft.com/downloads/en/details.aspx?familyid=f72c74b3-ed0e-4af8-ae63-2f0e42501be1&displaylang=en

OpenText Imaging Enterprise Scan Version 9.7.1 Release Notes 13

Documentation Errata

If user tries to use CLM feature without installing Microsoft Visual J# Redistributable 2.0, Error pops up as
below
------------------
Error: Could not load file or assembly 'vjslib, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a' or one of its dependencies. The system cannot find the file specified.
------------------

CLM – Basics
The CLM solution enables you to mix electronic and scanned documents on Content Server. CLM consists of
a number of loosely coupled components. The relation between components is implemented by means of
barcode technology.
How does it work?
CLM contains a module that on user request, creates a placeholder for a document inside the directory-
structure of Content Server. The user request is triggered by selecting the menu item Print Barcode inside the
popup menu for a folder object. The placeholder for the document and the path to that location is then
associated with a barcode value. Enterprise Server generates a cover letter that includes information about the
document and barcode. The cover letter is printed and associated with the document. Later the cover letter is
scanned with the document body using Enterprise Scan and processed accordingly. The barcode is recognized
and used for document creation (Separate by barcode) as well as for connection with the CLM module and
conversion of the barcode value to the tuple (name, path).

To configure storing files with the CLM solution:

Earlier this feature was supported with help of scripting at two places ie “Add Document Attributes” and
“Set Document Pipeline Attributes”. With the current implementation (ESC-0971-005 onwards) scripting
overhead is eliminated and it is much simpler to configure such scenarios by following below steps.

In the “Configure Archiving Subprofile” dialog box, select the document export operation “Document
Pipeline for Livelink” and click the Add button. The operation will be listed in the Flow field.

By selecting “Document Pipeline for Livelink” Click the Configure button. Below dialog box appears, select
“Link by barcode”. One can test availability of barcode module on Content Server by clicking on “Test”
button.

OpenText Imaging Enterprise Scan Version 9.7.1 Release Notes

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 Documentation Errata

When “Link by barcode” is selected document should be archived into the Livelink place holder
where barcode is generated and associated with the document. In this scenario in addition to
archival, workflow can be configured but “Work flow only” option is invalid as document should be
archived to specific place holder only. So “Workflow only” option is disabled in “Livelink
Workflow” as shown in below dialog.

OpenText Imaging Enterprise Scan Version 9.7.1 Release Notes 15

Documentation Errata

By selecting “Configure” radio button as shown below, we can configure other archival scenarios
where barcode is not used with respect to Livelink.

Create new version if already exists

OpenText Imaging Enterprise Scan Version 9.7.1 Release Notes

16
 Documentation Errata

Select this check box to automatically generate a new version, if the document already exists. If this check box
is not selected, it prevents the release module from creating a new version automatically.

Click the OK button to confirm the settings.

It is always recommended to apply latest avialable patches on top of "EnterpriseScan" and

Document Pipeline For LES

Associating categories to dynamically created folders

When using "Document Pipeline for LES" it is possible to change the behavior of the associations of
categories with the dynamically created folders defined in the archiving sub-profile.

Set variable LLCATEGORY4FOLDERS = <0|1> in

<C:\Documents and Settings\All Users\Application Data\Open Text\BASE Document

Pipeline\config\setup\DT_DOCTOLES.Setup> file.

Application Focus When Initializing Archiving from SAPGUI:

When working in SAPGUI and triggering the archiving of documents through Imaging Enterprise
Scan, it can be useful, depending on how users work, to be able to determine where the focus goes
after archiving.

In other words, after starting the Enterprise Scan application from SAPGUI and scanning and
archiving a document, it can be useful to determine if the focus stays on Enterprise Scan or if
SAPGUI returns to the foreground to enable further input there.

The registry subkey ''B:KeepOnTop'' to keep SAP GUI on top was introduced in patch SC095-035 for
version 9.5.4 and has continued since then.

The subkey location and values are shown below:

HKEY_CURRENT_USER\Software\IXOS\IXOS_ARCHIVE\6.0\Scan\HKLM\ConfigurationSettin
g\

The default is B:KeepOnTop = 'True' where Enterprise Scan behaves as it does in previous versions
and retains the focus.

After setting B:KeepOnTop = 'False' explicitly, SAP GUI comes back to the foreground when
Enterprise Scan is invoked by SAP.

OpenText Imaging Enterprise Scan Version 9.7.1 Release Notes 17

Supported Operating Systems

Chapter 4

Supported Environments
Notes: Only the products and versions specified in the Release Notes are supported. Other versions
have not been tested and are therefore not officially supported for this version. The Release Notes
contain the definitive list of supported versions. Any other versions mentioned in the product
documentation are superseded by the versions specified in the Release Notes.

4.1 Supported Operating Systems

Enterprise Scan supports the following versions of Microsoft Windows:

Windows XP 32 bit SP3

64 bit SP2
Windows 2003 * 32 bit SP2
64 bit SP2
Windows Vista 32 bit SP2
64 bit SP2
Windows 7 32 bit SP1
64 bit SP1
* Terminal Server is not supported

Note: NTFS file system must be used for the Enterprise Scan workstation.

4.2 Hardware requirements for Enterprise Scan

For Enterprise Scan workstations we recommend the following minimum hardware specification:

CPU: Pentium IV processor 1GHz

RAM: 2GB (4GB for color scanning)
Screen: 1600 x 1200 resolution
HDD: 10GB of free disk space

Additional performance considerations:

OpenText Imaging Enterprise Scan Version 9.7.1 Release Notes

18
 Supported Scanners

Color scanning: for color documents we recommend a scanning resolution of 100 dpi. It is
recommended to use a minimum of 4 GB RAM and a fast CPU for color scanning with resolutions
higher than 150 DPI.
Reference 44407

AHCI : in case the workstation's hard disk drives are attached to a SATA controller, it is essential to
operate it in AHCI mode (Advanced Host Controller Interface) instead of the legacy ATA mode.
Also, make sure to use the latest device drivers from the controller's manufacturer.
AHCI and NCQ considerably improve the performance of Enterprise Scan. In particular, this is
important when using more than one logical processor (hyper threading, multiple cores, multiple
CPUs).
Reference IMAG-5083

4.3 Supported Scanners

ISIS Scanners: Scanning for high quality scans and mid to high-volume scanning from ISIS
compatible scanners is supported, but Open Text supports certified ISIS drivers only.

For further information about supported ISIS features, see the KC entry:
https://knowledge.opentext.com/knowledge/llisapi.dll/open/1036587262_077 .

For ISIS scanner drivers, see http://store.captivasoftware.com/scannerdrivers/ on the web page of

EMC Captiva.

Kofax VRS: Kofax VirtualReScan 3.5 and upwards is supported. For supported scanners by VRS
(VirtualReScan), see http://www.kofax.com/ support/.

These image types are supported:

• Black/white text, 1 bit per pixel
• Gray, 4 bits per pixel
• Gray, 8 bits per pixel
• Color with palette, 4 bits per pixel
• Color with palette, 8 bits per pixel
• True color, 24 bits per pixel

TWAIN interface is not supported

Enterprise scan does not support the TWAIN interface to communicate with scanner.

OpenText Imaging Enterprise Scan Version 9.7.1 Release Notes 19

Document Formats

4.4 Document Formats

Enterprise Scan supports the following document formats:

W: write, R: read (view) only

Format Compression Enterprise Scan

Scheme incl. FaxLink

TIFF G3.1 R
G3.2 R
G4.0 R/W
Huffmann R
PackBits R
Uncompressed R
JPEG #6 R/W
JPEG #7 R/W
JFIF JPEG R/W
JPEG2000 JPEG2000 R
PDF (Image) PDF 1.4 W
PDF (Text) 1
PDF 1.4 W
PDF/A-1b PDF/A-1b W
(text)3
PDF/A-1b PDF/A-1b W
(image)3
Notes:
1. PDF (Text) format requires the installation of additional
software which provides OCR functionality, e.g. Livelink
Archive Rendition Server 9.5 and higher.
2. Progressive JPEG compression is not supported.
3. PDF /A formats require the installation of “ocrdt “OCR
doctool which provides OCR functionality and PDF
transformation.

4.5 Enterprise Scan and other Open Text product

combinations

For a list of Open Text product versions supported by OpenText Imaging Enterprise Scan Version
9.7.1, see the Products Compatibility Matrix in the Open Text Knowledge Center:
https://knowledge.opentext.com/knowledge/llisapi.dll/properties/1040043376_722 .

OpenText Imaging Enterprise Scan Version 9.7.1 Release Notes

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 Scanning Fax messages from E-mail Systems

Note: In order to use a secure connection (SSL/HTTPS) for communication with your Livelink
Enterprise Server, the Livelink ECM - Secure Connect module must be installed on the scan host.
The Secure Connect is purchased separately. From Patch ESC-0971-005 onwards it is not required to
install Secure Connect module on the scan host to use a secure connection for communication with
Content Server.Enterprise Scan supports the following Document Pipelines:

Open Text Document Pipeline DocuLink - Technical name: SCR3 – 9.7.1

Open Text Document Pipeline SAP - Technical name: R3SC – 9.7.1
Document Pipelines for TCP - Technical name: SCDMS – 10.0.0
Document Pipelines for TCP - Technical name: SCDMS – 10.0.1
Document Pipelines for PDMS - Technical name: SCDMS - 9.6.1
Document Pipeline for LES (Livelink ECM – Enterprise Server) - Technical name: DPLES – 9.7.0

4.6 Scanning Fax messages from E-mail Systems

Enterprise Scan supports scanning fax messages from the following e-mail clients:

Mail Client Version Scan connector name

Microsoft Outlook XP, 2003,2007,2010 (32 bit) Microsoft Exchange
Input Connector
Lotus Notes R7, R8 Lotus Notes Input
Connector

4.7 SAP and SAPGUI

Supported SAP GUI versions are SAP GUI 6.20, 6.40, 7.10 and 7.20.

For supported SAP versions, see the Release Notes of Livelink ECM – Suite for SAP Solutions.

4.8 Language Support

The base installation includes English language, only. Additional languages are available as separate
language pack installations.

OpenText Imaging Enterprise Scan Version 9.7.1 Release Notes 21

Language Support

Component Languages
en de Fr ja ru es cs pt zh
Enterprise Scan: Application UI x x X x x x x x x
Enterprise Scan: Application Online Help x x X x x x x x
Enterprise Scan: Installation Wizard UI x
Installation Guide x
User and Administration Guide x x X x x x x x

Additional Language Packs for the application’s User Interface and Online Help may be released in
the future. Once available, they can be downloaded from the Open Text Knowledge Center:
https://knowledge.opentext.com/knowledge/llisapi.dll/open/17605646.

OpenText Imaging Enterprise Scan Version 9.7.1 Release Notes

22
 Installation Notes

Chapter 5

Installation and Upgrade Notes

5.1 Installation Notes

Enterprise Scan 9.7.1 is released for new installations and for upgrades from version 6.0 , 9.5, and
9.7.0.

The Enterprise Scan Release Notes are updated continually. The latest version and further technical
information is available from the Open Text Knowledge Center at:
https://knowledge.opentext.com/knowledge/llisapi.dll/open/17605649.

Microsoft Installer: Enterprise Scan requires Microsoft Installer version 3.1. Download the Windows
Installer upgrade package from the Microsoft Web.

Microsoft .NET Framework: Enterprise Scan requires Microsoft .NET Framework version 2.0 Service
Pack 2 (or later). The redistributable runtime for the .NET Framework version 2.0 is provided on the
Enterprise Scan ISO image.

Spawner service: Before installing or uninstalling Enterprise Scan or a Document Pipeline for
Enterprise Scan, stop the Spawner service.

Central software distribution

Supported central software distribution tools are Microsoft Systems Management Server (SMS), ON
Command CCM (CCM) and Active Directory IntelliMirror. For further information, see Section 4.3
"Central software distribution" in Open Text Imaging Enterprise Scan - Installation Guide
(CL090701-IES-EN).

Install.ini file

Due to increased security enforced by the IntelliMirror deployment infrastructure, the following
feature of the Enterprise Scan installation cannot be used:
The “AddProject” section in install.ini file to execute additional applications after the installation.

OpenText Imaging Enterprise Scan Version 9.7.1 Release Notes 23

Upgrade Notes

5.2 Upgrade Notes

Automatic upgrades are supported from version 6.0, 9.5, and 9.7.0. All previous versions must be
uninstalled manually. For further details see the Installation Guide.

The current installation package has known restrictions with upgrading.. For details please see
section Known Issues in Chapter 6.

Warning
If you don’t take the required precautions, the resulting installation may become
corrupted and might not uninstall properly!

OpenText Imaging Enterprise Scan Version 9.7.1 Release Notes

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 Upgrade Notes

Chapter 6

Known Issues
Information about known issues in this release.

Upgrading Restriction:

A table is given below for supported and non-supported scenarios for upgrade using “per
user”(only for me) and “per machine”(anyone who uses this computer):

S.No Previous Installation context of ES Installation context of ES 9.7.1 Supported

1. Per-user Per-user 

2. Per-user Per-machine 

3. Per-machine Per-machine 

4. Per-machine Per-user ×

Note 1: If Enterprise Scan 9.7.0 is installed in “Per-user” mode, the upgrade to ES 9.7.1 is only
possible if the same user performs the upgrade. This restriction is enforced by Windows.

Note 2: If Enterprise Scan 9.7.0 is installed as “Per-machine”, the option to select “Per-user” or “Per-
machine” in the Customer Information dialog will not be available during the upgrade. The
installation context for ES 9.7.1 will be forced to “Per-machine”

Note 3: To successfully do the upgrade using SMS, Enterprise Scan 9.7.0 should be installed “Per-
machine”. If Enterprise Scan 9.7.0 is installed “Per-user”, then you need to instruct SMS to use ‘user
rights’ to perform upgrading to ESC 9.7.1. Reference IMAG-6039

Installing on Vista/Windows 7: “per-machine” mode only

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Upgrade Notes

When installing on Windows Vista/Windows 7, Enterprise Scan will be installed in "per-machine"

mode ("for all users on this machine"). This is true even if a "per-user" installation mode ("only for
me") is selected during installation. Reference IMAG-3200

Scanning multiple fax attachments from Lotus Notes

When scanning fax attachments from Lotus Notes, only the first attachment will be scanned. In case
of multiple attachments, the other attachments will be ignored. Please configure your Fax software
to create a single multi-page file instead of creating a file for each page. Reference IMAG-3003

Scanning fax attachments from Lotus Notes

Scanning fax attachments from Lotus Notes is only possible from "folders". Reference IMAG-3004

Scanning fax attachments from Microsoft Outlook

Scanning fax attachments from Microsoft Outlook is only possible from the faxlink folders located
directly at the root of the mailbox, i.e. at the same level as calendar, contacts, deleted items, tasks are
there.
There is no need to manually create the faxlink folders as they get created by Enterprise Scan when it
tries to fetch new fax messages. Reference IMAG-4320

Scanning fax attachments from Microsoft Outlook 2007 with “Cache Mode “on

The fax mailbox might be shared by multiple users and the Enterprise Scan user might modify the
personal mapi profile to show the shared mailbox for incoming fax as well. The user might move fax
messages to the shared mailbox. If Enterprise Scan is configured to use the dedicated mapi profile to
fetch fax messages, scanning fails. To scan properly, the dedicated fax profile has to be configured
not to use "cached mode". Reference IMAG-4763

“Fast user switching” not supported on Windows Vista

Windows “fast user switching” is not supported. Reference IMAG-3461

Issue with ‘Open Text Imaging Viewers and DesktopLink 9.5’ when upgrading

When upgrading from Enterprise Scan 9.5 to Enterprise Scan 9.7.1, Enterprise Scan 9.5 will be
automatically uninstalled. This may break the functionality of ‘Open Text Imaging Viewers and
DesktopLink 9.5’ (in case it is installed): the GUI languages "English" and "German" will not be
available anymore.

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 Upgrade Notes

This can be fixed by running a "repair" on the ‘Open Text Imaging Viewers and DesktopLink
9.5’installation. Reference IMAG-3323

Drag and drop on Windows Vista / Windows 7

On Windows Vista / Windows 7, the functionality for drag and drop from the local file system to
the Enterprise Scan application will not be available when Enterprise Scan is running with elevated
privileges. The functionality is only available when running with restricted privileges. Reference IMAG-
3325

Lotus Notes and Windows Vista / Windows 7

In certain test environments, Lotus Notes may be configured to use a local database or file server
instead of a Domino Server. This is not supported on Windows Vista / Windows 7. For further
information please see additional information available at IBM. Reference IMAG-3083

Perl packages and script automation

When invoking Enterprise Scan via script automation, single-threaded perl packages are not
supported. Instead, mutli-threaded perl packages must be used. Reference IMAG- 3477

Silent installation on Windows Vista / Windows 7 with UAC switched on

Silent installation: When invoking a silent installation via “msiexec /qb” on Windows Vista /
Windows 7 with UAC switched on, the parameter /qb will prevent the UAC confirmation dialog
from popping up. The installation will fail silently. Additional details are available in the installation
log file. With UAC switched on, the solution is to run the installation with parameter /qb. Reference
IMAG-3462

Rollback of compound document version produces inconsistent document

If updating attributes fails for an existing compound document, the rollback process does not
remove the newly created release and leaves the current compound document in an inconsistent
state, that means without its child components.

To revert back to the previous state, from the Livelink ECM – Enterprise Server web interface,
manually copy the individual child components from the newly created release back to the main
compound document and then delete the inconsistent release. Reference IMAG-919

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Upgrade Notes

CTRL+SHIFT+C not supported as a customized keyboard shortcut

The combination CTRL+SHIFT+C cannot be used as a customized keyboard shortcut. The shortcut
CTRL+SHIFT+C is by default assigned to the Close operation in the context menu in the title bar of
the views. So, using CTRL+SHIFT+C as a customized keyboard shortcut may lead to unexpected
results and is therefore not supported.

JPEG2000 format document generated by ES is not supported by Java Viewer

If JPEG2000 is activated as output format in Enterprise Scan, documents cannot be displayed with
the Java Viewer.

“Progressive JPEG” compressed images not supported by Enterprise Scan

Enterprise Scan does not read/identify the images with “progressive jpeg” compression.

Pre-indexing with a non-UTF8 Livelink Enterprise Server and Non-Western languages

Text might not be displayed correctly in the pre-indexing mask if you use Enterprise Scan together
with a non-UTF8 Livelink Enterprise Server in a non-western language, e.g. Japanese or Arabic.

Lotus Notes connector

Before configuration of Enterprise Scan is started (menu Profile/Configure), authentication with

Lotus Notes client has to be finished, otherwise the application freezes.

To prevent the Lotus Notes login dialog appearing every time Enterprise Scan starts, enter the
password of the Lotus Notes connector configuration.

User-dependent document stack in Windows

A document stack is specific to a user. Thus there is no possibility to share a document stack
between users. Note that the early and late archiving scenarios must be performed under one user
account.

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 Upgrade Notes

Imprinter

It is possible to enter your own text to be imprinted on the page. The length of this text is cut by the
ISIS driver without any prior notification.

Deleted images

The original data may be lost if an original image has the wrong image format, or when a profile
configuration uses plug-ins that does not support the color depth of the scanned image. When using
“File input” for scanning data, while the “Delete scanned files” option is active, the original files on
the hard disk are deleted without warning if an error occurs.

“Cancel” operation during scanning

There are two possibilities to start scanning from the user point of view. We distinguish automatic
and manual scanning. Automatic scanning means that the user starts scanning from Enterprise Scan.
In this case, to cancel the scanning operation, click Cancel in Enterprise Scan. Manual scanning
means that the user starts scanning manually from the scanner. In this case, click Cancel in
Enterprise Scan and at the scanner to cancel the scanning operation.

Microsoft Outlook and Enterprise Scan

Microsoft Outlook must be set as the default e-mail client.

Incompatibility between Document Pipeline tool 9.5.x and Admin Tool 9.7.x

We strongly recommend using Document Pipelines 9.7.x when using Enterprise Scan 9.7. Please
note the following limitation applies when using Document Pipelines 9.5.x.

There are some compatibility issues with the Administration Utilities - Administration client
(ADMC) and DPInfo - for Archive Server 9.7.x and the Document Pipelines 9.5.x due to the newer
PERL version that is installed with the tools in order to facilitate installation, upgrade and patch
installation functionality. Depending on how the installation is carried out, the existing PERL
version might be partly overwritten leaving an inconsistent situation on the system. So, we
recommend not installing Archive Administration Utilities 9.7.x (ADMC) and Document Pipelines
9.5.x on the same machine.

OpenText Imaging Enterprise Scan Version 9.7.1 Release Notes 29

Upgrade Notes

Document Pipeline for Livelink Enterprise Server 9.7.0

For DPLES 9.7.0 installation users are advised not to use the change button option in VISTA
platform (UAC ON) for Modification and Repair.
Livelink Server supports multi-row properties and multi-row sets of properties. Document Pipeline
does have support for the “multi-row” feature. Document Pipeline can transfer the first line of the
multi-row attribute or the first set of the multi-row sets of properties only.

Workaround for 64-bit environment scripting issue

1. Edit registry to point to 32-bit version of script engine.

2. Edit registry entry "HKEY_CLASSES_ROOT\VBSFile\Shell\Open\Command", default value
should point to "%SystemRoot%\SysWOW64\WScript.exe" "%1" %*.
3. Create the cmd file with the path of 32-bit script engine executable and path of vbs file passed
to it as a command line argument.
4. Create batch file with entry "%SystemRoot%\SysWOW64\WScript.exe" "%1" %* and path of
vbs file passed to it as a command line argument.

Example: At command prompt> Sample.bat EnterpriseScan-StoreFile.vbs

Display DPI Size

In Enterprise Scan, some dialogs are misaligned or controls not visible for display DPI sizes of
greater than 96 dpi. Reference IMAG-3694

Limitations with Dual stream:

1. If any imaging operation is done inside processing plug-in or after scanning,
exported/archived image will remain unchanged.
2. Dual stream is not supported when scanning multi page tiff files.
3. Dual stream is not supported for Drag n Drop operation.
4. Copy & Paste operation of color image will result in a new B/W page which will not have
color data information.
5. Hardware dual stream support is not available with Kofax VRS.
6. Color data is deleted once a page is Archived or deleted from stack. It can’t be brought back
using UnDo operation.
7. Dual stream is not supported when scanning from External storage.

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 System configuration

Chapter 7

Performance considerations
Here are some recommendations to boost the performance during mass scanning with Enterprise
Scan 9.7.1

7.1 System configuration

2GB RAM for binary, 4GB RAM for color

CPU: Multi core

HDD: SATA AHCI (NCQ) - instead of legacy IDE

The performance boost by enabling AHCI & NCQ is mainly observed on multi-core systems.
To gain advantage from multi-core systems, enable AHCI & NCQ. Otherwise multiple cores may
even run slower than running with only one single core. It is also very important to install the latest,
specialized, official drivers from the controller vendor.

Windows 7 comes with native support for AHCI (and some generic device drivers).

7.2 ISIS configuration

When scanning B/W image:
1) Set compression for image.

2) Keep the image resolution low (200-400 DPI) when scanning textual images.

3) Avoid using paper format as scanners maximum.

When scanning Color image

1) Set compression for image.

2) Keep the image resolution low (150-200 DPI) when scanning textual images.

3) Avoid using paper format as scanners maximum.

OpenText Imaging Enterprise Scan Version 9.7.1 Release Notes 31

Processing Configuration

4) Use dual stream option (either Hardware or Emulated by software) in case no imaging
operation is required during scanning or post scanning. User can go for Hardware dual
stream in case of high end scanner supporting multi streaming. Performance with Hardware
dual stream depends very much on the scanners maximum capacity of sending multi
streams and number of imaging processors it has.

If scanner hardware doesn’t supports dual streaming, go for Emulated by software option.

Using dual stream also improves post scanning operations like selection change, document

operations like separate, join, merge etc.

5) Scanning speed can be improved by adjusting JPEG quality factor.

6) Use auto cropping options like deskew, rotate, landscape to portrait etc available in scanner
driver instead of doing it using processing plug-ins.

7) Set paper orientation as landscape mode instead of portrait when scanning from feeder.

7.3 Processing Configuration

Avoid manipulating the scanned images in the processing sub profile. Instead, configure the
scanner to do it in hardware.
For example: deskew, crop, rotate, despeckle, etc.

Using scripting extension plug-in with complex script can degrade the scanning speed.

7.4 GUI Configuration

1) Set scanning mode to "page" or "background scanning" (instead of thumbnails)

2) Increase the update interval during background scanning.

3) Configure thumbnail view to show selected document (instead of all documents).

4) Avoid Property view during background scanning.

5) Minimize the number of views that are activated during background scanning.

6) Disable UNDO.

7) Decrease the size of thumbnail icons inside thumbnail configuration.

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