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In The World of Document Control

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47 views3 pages

In The World of Document Control

Uploaded by

bunnyplays823
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as ODT, PDF, TXT or read online on Scribd
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In the world of document control, it is essential to assess performance and progress

through key performance indicators (KPIs). KPIs are measurable values that are used

to evaluate how well a process or department is performing against its stated goals.

Document controllers must analyse these metrics to ensure they are achieving their

objectives in an efficient and effective manner.

Document controllers should measure a variety of KPIs to properly gauge the success

of their documents. While there is a huge variety of potential metrics you could consider,
we’ve highted the five best for cutting through the noise to give you a clear overview of

performance.

Accuracy of information

The accuracy of the information contained within documents is critical for any company.

Document controllers should review reports on the completion rates for documents with

accurate information and make sure that all errors have been corrected before

submitting them to clients or customers.

Timeliness in processing requests

Document controllers need to be able to quickly turn around requests from customers or

clients for changes, edits, or new updates within documents. This ensures all parties are

on the same page when it comes to feedback on revisions and that deadlines are met.

Overall user satisfaction

Document controllers should track user satisfaction surveys as well as customer

reviews regarding the quality and speed at which documents have been processed.
This allows them to get an understanding of how their services are being received by

customers so they can better tailor their processes for future improvements.

Number of successful revisions over time

It's important for document controllers to track the number of successful revisions they

have completed over a given period of time so they can identify areas where

improvement may be needed or additional training may be beneficial in order to improve

workflow efficiency and productivity.

Cost savings achieved through document control

Finally, measuring cost savings achieved through document control procedures – such

as streamlining processes, reducing manual labour hours, cutting down on printing

costs – allows document controllers to determine how valuable an asset they are to the

organisation.

When used together, these key performance indicators provide insight into how

document control departments are performing while also helping identify areas where

further improvement may be needed. By tracking these metrics closely, document

controllers can ensure their services remain efficient and cost-effective while also

providing excellent customer service when handling requests from external

stakeholders.

Ideagen Huddle provides users with an array of features to enable them to track and

analyse these important KPIs. The real-time analytics offered give document controllers

– and the rest of the organisation – the confidence their document control procedures

are thorough, accurate and efficient.

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