ASSESSMENT TASK 3: Project

TASK SUMMARY
The task is divided into three parts:
 Part A: Develop a policy
 Part B: Policy review and consultation.

RESOURCES AND EQUIPMENT REQUIRED TO COMPLETE THIS TASK

 Computer and Microsoft Office.
 Access to the Internet for research.
 Access to a classroom as a simulated environment.

WHEN AND WHERE DO I NEED TO COMPLETE THIS TASK?

 Part A – Students can do these tasks in their own time as homework.
 Part B –Student need to review Environmental Policy of Sydney Opera House and
participate in simulated consultation with 3 classmates who will act as employees. Students
can do the written part of this task in their own time as homework or in class (where
applicable)

WHAT DO I NEED TO SUBMIT?

 Part A – Completed policy on sustainable practice.
 Part B – Three completed survey/questionnaires and a completed outcome report.

PART A – DEVELOP A SUSTAINABILITY POLICY

Sydney Opera House has tried to improve sustainability by pursuing some new initiatives including:

● programming of all reverse-cycle air conditioners in the office to automatically switch off at
4.45 pm every day:
○ currently air-conditioners are manually switched off
○ it is the responsibility of the last staff member leaving each day to turn them all off – this
is rarely done, and most commonly all air-conditioners are left running 24 hours per day.
● better sorting of recyclable paper from general rubbish
● using low VOC (volatile organic compound) paint when painting sets for performances to
protect the health and safety of workers.

1. For this task, you are required to develop a sustainability policy for Sydney Opera House.

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2. Select one area of sustainable practice in the Sydney Opera House that could be improved. Based
on that gaps identified, use template to develop a sustainability policy that could be used to
address that problem.

 Ensure that your policy reflects the organisation’s commitment to sustainability.

 Define the goals/objectives of the policy and practice

 Develop suitable strategies for sustainable practice including:

- Minimisation of resource use,
- Reduction of toxic/hazardous materials
- Reduction of chemicals.
 Develop the policy in consideration of effectiveness, timeframes and cost
 Define responsibilities of people using the policy
 Develop strategies for review, monitoring and continuous improvement

3. Send an email with your completed policy to Operations Manager (your assessor) to schedule
review meeting.
4. During the meeting ensure that you are using appropriate communication techniques, including
active listening and questioning skills to confirm understanding.
5. Make required changes to your policy based on the feedback you have received from Operations
Manager (your assessor) and attach it in the email.
6. Submit your revised sustainability policy.

Sustainability policy
Student name Chawanwit Unit/Topic Policy and sustainability
Supervisor Policy date 18/10/2022
Workplace Sydney Opera
House
Policy contributors Governor
Employee
Operator
Contractors
Team Leaders
Legislation Environmental Protection and
Biodiversity Conservation Act
Australian Renewable Energy Agenc y
(Consequential Amendments and Transitional
Provisions) Act 2011
National Environment Protectio n
Measures Act 1998
Renewable Energy (Electricity )
(Small-scale Technology Shortfall Charge)

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 Act 2010
Source/References Sydney Opera House Environmental
Action Plan 2020-2023
https://www.sydneyoperahouse.com/sustainability
Protection of the Environment Operations Act
1997
Continuous Improvement Policy & Procedure
Policy owner Sydney Opera House
Policy scope

This policy is applicable for all of Sydney Opera House

member in order to regain environment sustainability of
Sydney Opera House

Policy goals and objectives

This policy will help Sydney Opera House to reduce resources
usage and preventing the Opera House to repeat the latest
incident of energy usage.

Strategies to Programming AC to shut off at 16:45

achieve goals daily to conserve energy
Avoiding chemical hazard by using low
VOC paint
Sorting recyclable paper with separate container
Employees Correctly authorised and can withstand public
scrutiny, treat departmental property with due
care and ensure it is secured against theft and
misuse. While management team monitoring and
analyse the successful rate of the current
policy,
holding a staff meeting and gather upfeedbacks
from employee.
Evaluation Collect the data needed for evaluation Describe
methods the policy being evaluated Report your
conclusions based on the analysis Analyse the
data
Methods of Analyse result of current policy
continuous review research ideas and opportunities for improvement
and improvement Training and assessment services
Teaching and learning materials
Review period: the review period should be every two months.

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Email to Operations Manager for review

To: Operation Manager

From: Chawanwit
Subject: Policy Review Meeting

Dear Sir,
With this email, I would like to invite you to attend our
review meeting that has been scheduled at Office meeting room
on December 22, 2020 at 14:00. The meeting takes a while
because we will review each point in the policy. I have
attached the sustainability policy for your review and look
forward for your attendance in the meeting.

Best Regards,
Chawanwit

Meeting Notes
There are several types of wastes. All departments have
residues. The bar, the restaurant, the lodge, swimming pool,
office sate, kitchen wastes are most common waste. Untreated
sewage, used water is also an ordinary waste. The company has
accumulated most waste in the culinary department where the
food wastes and leftovers are mostly dumped to the
environment. They are prone to causing harm to environment. It
is an issue to think about, since not all stuff equipped with
the relevant knowledge in solving the problem. Maybe they have
little experience on waste management, but they launch the
appropriate resources towards conservation of the environment
by improving a proper dumping and waste disposal of the
kitchen waste. The staff needs to be educated towards the
skills needed to employ in conserving and recycling all types
of trash come from the company. Coming up with new policies
and formulation of programs there is need of the environment.
A company with better waste management principles and having
conscious waste management programs will enable the company to
connect with the better waste management procedures, and tools
which could benefit the company. Lastly, there is a need of
accessing the areas in the company that accumulate more waste
than others and this will help make the company more
environmentally friendly and active. This makes the stuff

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focused on waste management and proper improvement in
community waste disposal.

Email with revised Sustainability report

To: Operation Manager
From: Chawanwit
Subject: Revised Policy

Dear Sir,

As per our review meeting, policy has been revised

accordingly. Please take a look at updated policy. I have
attached revised policy for your review.

Best Regards,

Chawanwit

PART B – POLICY REVIEW AND CONSULTATION

For this task, you are required to conduct a review of one existing policy and procedure on
sustainable practices in a business/operational environment (Environmental policy for Sydney Opera
House provided).

1. Review the sustainability policy of Sydney Opera House.

2. Develop a short questionnaire (minimum 6 questions) to guide you to assess and evaluate the
effectiveness of the policy.
 Suggestions of areas to assess could include:
- the benefits and challenges of each practice,
- the expected outcomes of the policy and what aspects of the practice and policy could
be improved.
3. Participate in the group discussion/feedback session.
Your assessor will assign you into groups of 4. You will then be required to distribute developed
questionnaire to your 3 classmates (who will play the role of company’s employees) and ask
them to complete it.
Once you have gathered the information and feedback, you are required to produce a report on
the outcome using the template provided in this document.

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 In your report you must cover following elements:
- Policy scope and objectives
- The benefits and challenges
- Recommend strategies and practices to improve sustainable practices
- Strategies for communication policy and procedures
- Define steps for implementing the policy

Questionnaire of
Sustainability and policy of
Sydney Opera
House
Name: Jack
Department of Human Resources
member
Question Yes No
Are you one of Sydney Opera Yes
House
member?
Do you know about previous Yes
sustainability incident
happened at
Sydney Opera House?
Do you involve in current No
Policy
development?
Do you think the current No
policy would
keep the sustainability of
Sydney
Opera House?
Do you share your knowledge Yes
of the
current policies to another
employee?
Do you think the current Yes
policy would
gave you and other member of
Sydney
Opera House a benefit?

Questionnaire of
Sustainability and policy of
Sydney Opera
House
Name: Jane

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Assessment 3 BSBSUS511 Student Assessment Guide v1.0 March 2021
 Department of Human Resources
member
Question Yes No
Are you one of Sydney Opera Yes
House
member?
Do you know about previous Yes
sustainability incident
happened at
Sydney Opera House?
Do you involve in current No
Policy
development?
Do you think the current Yes
policy would
keep the sustainability of
Sydney
Opera House?
Do you share your knowledge Yes
of the
current policies to another
employee?
Do you think the current No
policy would
gave you and other member of
Sydney
Opera House a benefit?
Questionnaire of
Sustainability and policy of
Sydney Opera
House
Name: Reece
Department of Human Resources
member
Question Yes No
Are you one of Sydney Opera Yes
House
member?
Do you know about previous No
sustainability incident
happened at
Sydney Opera House?
Do you involve in current Yes
Policy
development?
Do you think the current No
policy would

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 keep the sustainability of
Sydney
Opera House?
Do you share your knowledge Yes
of the
current policies to another
employee?
Do you think the current No
policy would
gave you and other member of
Sydney
Opera House a benefit?

4. Submit your completed questionnaire and report to your assessor.

Outcome Report Template

Student Chawanwit Unit/Topic Policy and sustainability

name
Supervisor Date of review 18/10/2022
Workplace Sydney Opera
House
Policy scope and objective
This sustainable development policy applies to all
transactions in goods and services. The policy will guide in
ensuring environmental conservation and business management.
Benefits
What were the overall benefits identified?
 the employee gains more knowledge and information about
sustainability
 the environment around the Sydney Opera House has been
preserved
 reduce waste use
 reduce chemical hazards by using low VOC paint
Challenges/Barriers
What were the overall challenges or barriers identified?
 Employers are still doing their jobs according to the old
policy.
 The employer has a limited understanding of complex
policies.

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  The air conditioning system sometimes kept running for 24
hours due to an error.
 People tend to throw waste everywhere.
Improvements
What suggestions have been made for improvements to the practice, process or policy?
Management suggested improving its practices by allocating
resources and handling policies so that workers and society
can see the new policies.
Overall effectiveness
Do the results obtained indicate an effective sustainable practice and policy? Why/Why not.
Yes. The results show that there is indeed a shift towards
sustainability. Because there are people who are adopting a
new environmental sustainability policy and it makes them
work to protect Australia's environment.
Communicating new/updated policies
Describe your approach in communicating updates or changes to workplace policies and practices
to staff, parents and local community.
The company's website is the best platform for posting
updates on new rules and guidelines. This is where staff,
parents, and local communities can gather the most of the
community.
Next steps/recommendations
Now that results and feedback have been received, explain your recommendations and next steps
to improve this policy – what would you do?
A newsletter, magazine, and articles can help communicate to
inform all workers, employees, managers and the community
through advertisements and seminars.

What do I need to hand in for this task? Have I completed this?

Part A
Sustainability Assessment report 

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Assessment 3 BSBSUS511 Student Assessment Guide v1.0 March 2021
Email to Operations Manager for review 
Email with revised Sustainability report 
Part B
3 Completed survey forms 
Outcome report 

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