Your Resume is the First Interface with Your Employer

RESUME TIPS
Your resume is the first interface you have with your employer. Make the most of this opportunity............. The employment market is changing all the time and so have resumes, evolving from a one-size-fits-all standard. Here are our tips to convert your resume into a catching one. Follow These Basic Standards....

Don't overcrowd your resume; allow for plenty of white space. Keep your resume to one page whenever possible. Keep the number of fonts you use to a minimum -- two at the most. Use a font that is easy to read. Times Roman works well. Do not justify the lines of type on your resume. Allow the right side of the page to "rag." Do not overuse capitalization, italics, underlines, or other emphasizing features. Make sure your name, address, and a phone number appear on your resume and all correspondence, preferably at the top of the page. Print your resume on white or cream paper using a good-quality printer. Second- and third-generation photocopies must be avoided Print on one side of the paper only.

Avoid Mistakes: Spelling Mistakes: To avoid spelling mistakes:

Don't use words with which you aren't familiar. Use a dictionary as you write. Perform a spell check on your finished resume. Carefully read every word in your resume. Have a friend or two proof read your resume for you.

Punctuation Mistakes: Things to look for:

Periods at the end of all full sentences. Be consistent in your use of punctuation. Always put periods and commas within quotation marks.

Avoid using exclamation points.

Grammatical Mistakes: Grammar hang-ups to watch for:

Do not switch tenses within your resume. The duties you currently perform should be in present tense (i.e., write reports) Duties you may have performed at past jobs should be in past tense (i.e., wrote reports). Capitalize all proper nouns. When expressing numbers, write out all numbers between one and nine (i.e., one, five, seven), but use numerals for all numbers 10 and above (i.e., 10, 25, 108). If you begin a sentence with a numeral, spell out that numeral (e.g. Eleven service awards won while employed.). Make sure your date formats are consistent (i.e.11/22/01 or Nov. 22, 2001, or 11.22.01. Choose one and stick with it.). Choose Your Words Carefully: Phrase yourself well: Be on the lookout for the following easily confused words: accept (to receive), except (to exclude) all right (correct), alright (this is not a word) affect (to bring about change), effect (result) personal (private), personnel (staff members) role (a character assigned or a function), roll (to revolve). Use action words (i.e., wrote reports, increased revenues, directed staff).

References: In most instances it is not necessary to include names and address of references on the resume. If you include a reference, make it sure that the referenced person knows very well about you. It is also advisable to add the persons as references, whom the employer can contact easily. If possible add the phone number and e-mail ID of the reference. Never add a person as a reference, about whom you know nothing STICK TO THE POINT Employers have a busy schedule, so don't expect them to read through a long resume. Ideally, resumes should be of one page, or of two pages only if absolutely necessary, to describe relevant work experience. WORDS COUNT Use of language is extremely important; you need to sell yourself to an employer quickly and efficiently. Address your potential employer's needs with a clearly written, compelling resume. Avoid large paragraphs (five or six lines). If you provide small, digestible pieces of information, your resume will be read. Use action verbs. Verbs such as "developed", "managed", and

"designed" emphasise your accomplishments. Don't use declarative sentences like "I developed the ..." or "I assisted in ...", leave out the "I". Avoid passive constructions, such as "was responsible for managing". Just say, "managed": that sounds stronger and more active. MAKE THE MOST OF YOUR EXPERIENCE Employers need to know what you have accomplished to have an idea of what you can do for them. Don't be vague. Telling someone that you "improved the company's efficiency" doesn't say much. But if you say that you "cut overhead costs by 20 per cent and saved the company Rs 20 lakh during the last fiscal year", you are more specific. HONESTY IS A GOOD POLICY Employers will feel more comfortable hiring you if they can verify your accomplishments. There is a difference between making the most of your experience and exaggerating or falsifying it. A falsified resume can cost you the job later. DOUBLE-CHECK FOR MISTAKES Check your resume for correct grammar and spelling - evidence of good communication skills and attention to detail. Nothing can ruin your chances of getting a job faster than submitting a resume filled with preventable mistakes. Make your resume easy on the eye. Use normal margins (1" on the top and bottom, 1.25" on the sides) and don't cram your text on the page. Allow for some space between the different sections. Avoid unusual or exotic fonts. Preferred fonts: Arial and Times Roman.

DRESSING STYLE DURING INTERVIEW

Preparations Let's say you are going for an interview tomorrow. You have prepared yourself well for the occasion - anticipating the questions and getting ready the answers but have you given a thought to what you will wear? If you have not peeked into your wardrobe yet, it's time to take a real hard look now. Your application's fate depends not just on how well you answer the interview questions, but also on how well you project yourself physically. The first impression your interviewer makes about you is based on the way you look, and you know what they say about first impressions. According to Joe Hodowanes, J.M. Wanes and Associates career strategy advisor, "The way a person dresses is the single biggest non-verbal communication you make about yourself." The right dressing is a measure of the seriousness that you place on the position, as a person normally spends time on his looks if he considers an event important enough.

"Although proper dressing by itself will not get you the job, a poor dress sense may exclude you from further consideration," warns Gerry Ditching, managing partner of Filgifts.com. Besides, given two equally good applicants, the compan y may choose to hire the person who is dressed more professionally. Here are some tips to give you a headstart. Men Long-sleeved shirt and dark slacks. White is still the safest and the best color for shirts. The colour is also appropriate for our tropical weather. Also acceptable: pale shades such as beige, blue, and other pastels. Tuck in the shirt and do not roll up the sleeves. Never wear a short-sleeved shirt to an interview or any business purpose. Wearing a short-sleeved shirt will destroy your executive image. Ties Optional. But if you do wear one, choose a conservative pattern. Solids, small polka dots, diagonal stripes, small repeating shapes, subtle plaids and paisleys are all acceptable. Belts Belts should match your shoes. Those with smaller buckles with squared lines look more professional. Socks Black socks are the best, followed by blue or gray, depending on your attire. Never wear white socks! Check your sock length, too--no skin should show when you sit down or cross your legs. Shoes. Black or burgundy leather shoes with laces on them, because tassel loafers are very casual. Other suitable colors are brown, cordovan and navy. Hair. Keep neat, short and preferably parted on the side. And shave off all those facial hair. Jewellery. Wear no or little jewellery. The watch and wedding ring are the only acceptable pieces of jewellery to go with the male attire. Thin gold or leatherstrapped watches look professional but not digital watches. Also, avoid political or religious insignias, necklaces or bracelets. Definitely Accessories. As much as possible, use leather briefcases or folders to hold copies of your resume. Use narrow briefcases and avoid plastic folders and plastic ball pens as they are out of place. Women Three-piece business suits, blouse and skirt or slacks, and cardigan twin-sets. Sleeveless shirts should be rejected. Short-sleeved blouses are okay when they are tailor-cut or have features such as a sports collar or double breast design to create a business-like look. Skirts can either be long provided it does not create a

Cinderella or barn-dance look or short where it falls no shorter than two inches from the knee. Nothing too revealing, please! Panty-hose or stockings. A must for professional grooming, but nothing with overly fussy patterns. Bring an extra pair, just in case the ones you are wearing run. Shoes. Closed shoes or pumps with at least 1-inch heels suggest a more professional look. Dark colors are best. Hair. Hair longer than shoulder length should be worn up or pulled back. Don't let it fall in front of your face and don't keep trying to fix it during the interview. Avoid large hair ornaments and trendy hairstyles. Make-up. Be subtle; natural is the key word. Light shades of lip coloring and nail polish are recommended. Jewellery. Be conservative. Studs of gold, silver or pearls are best. Do away with gaudy fashion jewelers, and those that clank and make noise when one moves. Accessories. Folders and bags should blend well with the total professional look. Women should match their purse with their shoe colour.

Type of Questions
Interviewers use five different types of questions - directive, non-directive, hypothetical, behavior descriptive, and stress. Being aware of the different types can help you in the preparation stage as you build your skills inventory. It may also help you focus in on exactly what is being asked and what the employer is looking for in specific questions. Directive Questions The interviewer determines the focus of your answer. The information that the interviewer wants is very clear. If you have completed the research on yourself, this type of question should be easy to answer. Example: "What skills do you have that relate to this position?" "I have very good communication and interpersonal skills that I have refined through several summer and part-time jobs working with the public. In addition, I am fluent in both English and French." Non-Directive Questions

You determine the focus of your answer. The interviewer asks a general question and does not ask for specific information. The most common nondirective question is "Tell me about yourself." When answering the question, keep in mind that the employer is interested in knowing how your background and personality qualify you for the job. In your answer, you should cover four areas: your education, related experience, skills and abilities, and personal attributes. As you talk about these areas, relate them to the job you are seeking. Decide what your response will be before starting to speak, this helps to keep responses concise. Example: " Tell me about yourself." "I have a Bachelor of Arts Degree in Psychology, and have recently completed the course in Volunteer Management through the Volunteer Center of Winnipeg. These have given me a strong background in many of the principles of human behavior and the recruitment, training, and supervision of volunteers. I have experience in working with young adults in a helping capacity, both through my position as a Peer Advisor at the University of Manitoba, and as a camp counselor at a camp for behaviorally troubled adolescents. Both of these positions involved individual counseling, facilitating discussion groups, and teaching young people about health issues - all of which relate directly to the services which I would be training volunteers to provide within your organization. In addition, I thoroughly enjoy working with young people, and can establish rapport with them easily." Hypothetical or Scenario Questions When asking a hypothetical question, the interviewer describes a situation, which you may encounter in the position and asks how you would react in a similar situation. This is a good way to test problem-solving abilities. When answering this type of question, try applying a simple problem solving model to it gather information, evaluate the information, priories the information, seek advice, weigh the alternatives, make a decision, communicate the decision, monitor the results and modify if necessary. Example: "Suppose you are working your first day in our laboratory, and a fire at a nearby work station breaks out. What would you do?"

"Before I start working in any laboratory, I always locate the emergency equipment, such as eye washes, fire blankets and alarms. I would also review the safety protocols. So in this situation, I would be aware of these. As soon as I noticed the fire, I would shut down my experiment and if the fire is significant, I would pull the firm alarm and help to evacuate the lab. In the case of very small flame, I would ask the staff member at the station what I could do to help, Which would vary with the type of substances involved. Behavior Descriptive or Behavioral Questions This type of question is becoming increasingly popular in interview situations. It asks what you did in a particular situation rather than what you would do. Situations chosen usually follow the job description fairly closely. Some employers feel that examples of past performance will help them to predict future performance in similar situations. There is no right or wrong answer to this type of question, but keep in mind that you should relate the answer to the position. If you are interviewing for a research position, talk about a research project you completed. Example: "Give me an example of a work situation in which you were proud of your performance." "While working as a sales representative for XYZ Company for the summer, I called on Prospective clients and persuaded them of the ecological and economic benefits of Recycling. I also followed up on clients to ensure that they were satisfied with the service They received. This involved both telephone and in-person contacts. I increased sales 34% over the same period in the previous year." When preparing for this type of questioning, it is crucial that you review the skills and qualities that the position would require and identify specific examples from your past which demonstrated those traits. Stress Questions Some questions will surprise you and possibly make you feel uncomfortable during an interview. For Example:" Which do you prefer, fruits or vegetables?" There are many reasons why an interviewer might ask such questions. They may want to see how you react in difficult situations, or they may simply be trying to test your sense of humor. Such questions may directly challenge an opinion that you have just stated or say something negative about you or a reference. Sometimes they ask seemingly irrelevant questions such as, "If you were an animal, what type of animal would you be?"

The best way to deal with this type of question is to recognize what is happening. The interviewer is trying to elicit a reaction from you. Stay calm, and do not become defensive. If humour comes naturally to you, you might try using it in your response, but it is important to respond to the question. What you say is not nearly as important as maintaining your composure. Example: "Which do you like better, Lions or Tigers?" "Oh, lions definitely. They appear so majestic and are very sociable. To be honest, I think that seeing The Lion King four times has probably contributed to this!"

Way Of Answering

strategies: answering question basic some mind in keep you if effectively respond to easier it find will asked, are of type what Regardless You can never predict every question that you will encounter, so approach the interview with an inventory of important points. Make a list of the points about yourself that you want the interviewer to know. For example, if you were to apply for a job as a Sales Representative, you might want to list the products you have sold before, types of customers (by industry, age, etc.), languages spoken, personal experience in that industry and related knowledge (perhaps from your academic program). Consider each question an opportunity to provide some of this information. Don't assume anything. You will be evaluated on your answers, not your resume. Therefore, ensure you incorporate the relevant information from your resume in your answers. Pause a couple of seconds before you respond to each question, even if you know exactly what you want to say. Take this time to quickly plan your answer, this helps to avoid misunderstandings and produces much more concise answers. If you don't understand a question, ask for clarification. This is expected and is preferable to providing an unsuitable answer. If you need time to collect your thoughts - take it. When people are nervous they tend either to "draw a blank" or to babble. It is better to think for a few moments and make sure that your answer is doing you justice and that there is a point to what you are saying. Always expand. Never answer a question with a "yes" or "no." The interview is an opportunity for you to sell yourself. Don't be afraid to 'blow your own horn.' As long as you can back up what you are saying with examples which demonstrate that what you are saying is true, you are not bragging. Third party observations can also be mentioned. For example, "My last employer told me that I was promoted because of how I handled conflicts with clients."

Be very positive. Don't complain about anything - from your former employer to the weather - and don't apologize for experience that you don't have. Just sell what you do have and let the employer decide if you have what he/she is looking for. Also, avoid negative words. For example, you would not say "I have a little experience...," you would say "I have experience......" Don't be afraid to repeat important points. In fact, it is a good idea to do this.

Think about the following points. Do any of them apply to you? Oversell Trying too hard to impress; bragging; acting aggressively. Undersell Failing to emphasize the fact that you have related skills; discussing experience using negative qualifiers (i.e. "I have a little experience..."). Body Language It is easy to create a negative impression without even realizing that you are doing it. Are you staring at your feet, or talking to the interviewer's shoulder? Be aware of what your actions say about you. Lack of Honesty The slightest stretching of the truth may result in you being screened out. Negative Attitude The interview is not an opportunity for you to complain about your current supervisor or coworkers (or even about 'little' things, such as the weather). Lack of Preparation You have to know about the organization and the occupation. If you don't, it will appear as though you are not interested in the position. Lack of Enthusiasm If you are not excited about the work at the interview, the employer will not assume that your attitude will improve when hired. Six Common Interview Mistakes AVOID SIX COMMON INTERVIEW MISTAKES Tip # 1: Don't discuss pay too early As the manager of a software store for 10 years, I can honestly say that questions about pay in the first interview from anyone other than a temporary applicant always bothered me a little. Temp jobs aside, if you are not really out there just for the money, asking this question right out of the gate is going to make any other questions you ask sound conniving and insincere. Unless the subject comes up, don't wade into the issue of the pay in the first interview. You can talk about it after you impress the employer enough for a second interview. Tip # 2: Talk tech to techies only Feel free to discuss what you know, but remember: If you are talking to a nontechnical manager or human resources representative, you are not going to impress them with talk about life in the

trenches. My previous supervisor was totally unimpressed with anything to do with technology. A sure way to put the man to sleep was to begin any story that had to do with computers. When I interviewed for a previous position, the department manager actually had a technically savvy person participate in the interview to ask and respond to questions she would not understand. When I saw this tactic being used, I knew it was not a time to try to impress with a lot of techno babble. Answer questions about your work history briefly and keep the tech comments to a minimum until you know the history of the company and the people involved in the hiring process. If you have questions about the technology in use at the site, keep your questions specific and relevant to the position for which you are applying. Tip # 3: Keep your philosophy to yourself If you hate Bill Gates, Windows XP, and the whole Office Suite, keep it to yourself. Ranting about your tech philosophy can ruin your chances at the position. I once interviewed a young man for a retail sales position in a software store. When I asked about his opinion of the then-new Windows 98, the applicant ranted about "the revolution of UNIX" and loosening the grip of Microsoft on the PC market. I am not exaggerating; the man sounded like he was ready to sign on to a paramilitary group. I almost didn't have the heart to tell him my company was a Value Added Reseller for Microsoft. Chances are, you will work with many people who need your help with one of the Microsoft products, so you don't want to blast the tools you will likely be using and supporting. If you are asked about how you feel about a product, be honest, but don't preach. The interviewer probably just wants to see how you respond to such questions. Tip # 4: Don't climb the advancement ladder in the interview If you are joining the ranks of a new company, the last thing the interviewer wants to hear is, "How fast can I get out of this job?" Do not ask about opportunities for advancement until the second or third interview. If you are joining a company just to advance into another position, silence is golden. Keep it to yourself unless the interviewer asks or unless it is somehow already known that you'll be advancing quickly. Remember that what you say now can come back to haunt you later. You don't want to brag to someone who might be under your wing after a promotion. Further, you never know what may happen if you actually get the job. Learn to accept and adapt and, above all, be happy you have a job. Due to downsizing, a former coworker of mine did not move into the network administration position she wanted and was expecting to get. The bitterness fostered by her broken expectations eventually caused her to resign. In the tight job market of the time-similar to the one now-and with her lack of certified qualifications, she ended up seeking work at a local restaurant. Tip # 5: Avoid the dreaded electronic interruption Cellular phone and pager etiquette might seem a trivial thing to those that are hooked up, but you can kiss any job opportunity goodbye if you interrupt an interview to take a telephone call, especially if the human resources representative has a low tolerance for personal digital devices. Only if you are exchanging information by invitation should you reveal the fact that you carry a PDA. If you wear it on a belt loop or somewhere that is exposed, lose it, along with any other electrical device hooks and loops, and store them in pocket, purse, or briefcase. If you can't spare

the time away from the rest of the world to do an interview, why are you applying for the job? I have conducted training classes with people who, when asked to turn off their phones and pagers during class, place their devices in silent mode. When giving a lecture to a class or holding a discussion, watching a person being silently buzzed is terribly distracting and also aggravating. If you think getting rid of electronic communications devices isn't important, just ask any human resources rep who has had a person answer a cellular phone during a job interview. Then ask if the person got the job. Tip # 6: Remember to say thank you Beyond thanking your interviewers for their time as you leave, it's vital that you follow up in written form. If the competition for a position is tight, a follow-up thank you note can mean a lot. If the manager is slow to hire, the arrival of a thank-you note can serve as a reminder about the candidate who's awaiting the manager's next move. Just after you've completed the interview, take note of anything specific you discussed and make a point of referencing it in your thank you letter. Even a nice greeting card is better than nothing. It may seem like a small detail, but the experts will tell you that this tried-and-true tactic really makes an impact. A coworker of mine, who successfully worked as a job coach, used to keep a stack of generic notes in her desk. When a participant in her program applied for a job somewhere, she would give the person one of these notes to have them drop in the mail on the way home.

Great interviews arise from careful groundwork. You can ace your next interview if you:
1. Enter into a state of relaxed concentration. This is the state from which great basketball players or Olympic skaters operate. You'll need to quiet the negative self chatter in your head through meditation or visualization prior to sitting down in the meeting. You'll focus on the present moment and will be less apt to experience lapses in concentration, nervousness, self-doubt and self-condemnation. 2. Act spontaneous, but be well prepared. Be your authentic self, professional yet real. Engage in true conversation with your interviewer, resting on the preparation you did prior to coming to the meeting. Conduct several trial runs with another person simulating the interview before it actually occurs. It's the same as anticipating the questions you'll be asked on a final exam. 3. Set goals for the interview. It is your job to leave the meeting feeling secure that the interviewer knows as much as he or she possibly can about your skills, abilities, experience and achievements. If you sense there are misconceptions, clear them up before leaving. If the interviewer doesn't get around to asking you important questions, pose them yourself (diplomatically) and answer them. Don't leave the meeting without

getting your own questions answered so that you have a clear idea of what you would be getting yourself into. If possible, try to get further interviews, especially with other key players. 4. Know the question behind the question. Ultimately, every question boils down to, "Why should we hire you?" Be sure you answer that completely. If there is a question about your meeting deadlines, consider whether the interviewer is probing delicately about your personal life, careful not to ask you whether your family responsibilities will interfere with your work. Find away to address fears if you sense they are present. 5. Follow up with an effective "thank you" letter. Don't write this letter lightly. It is another opportunity to market yourself. Find some areas discussed in the meeting and expand upon them in your letter. Writing a letter after a meeting is a very minimum. Standing out among the other candidates will occur if you thoughtfully consider this follow up letter as an additional interview in which you get to do all the talking. Propose useful ideas that demonstrate your added value to the team. 6. Consider the interviewer's agenda. Much is on the shoulders of the interviewer. He or she has the responsibility of hiring the right candidate. Your ability to do the job will need to be justified. "Are there additional pluses here?" "Will this person fit the culture of this organization?" These as well as other questions will be heavily on the interviewer's mind. Find ways to demonstrate your qualities above and beyond just doing the job. 7. Expect to answer the question, "Tell me about yourself." This is a pet question of prepared and even unprepared interviewers. Everything you include should answer the question, "Why should we hire you?" Carefully prepare your answer to include examples of achievements from your work life that closely match the elements of the job before you. Obviously, you'll want to know as much about the job description as you can before you respond to the question. 8. Watch those nonverbal clues. Experts estimate that words express only 30% to 35% of what people actually communicate; facial expressions and body movements and actions convey the rest. Make and keep eye contact. Walk and sit with a confident air. Lean toward an interviewer to show interest and enthusiasm. Speak with a wellmodulated voice that supports appropriate excitement for the opportunity before you. 9. Be smart about money questions. Don't fall into the trap of telling the interviewer your financial expectations. You may be asking for too little or too much money and in each case ruin your chances of being offered the job. Instead, ask what salary range the job falls in. Attempt to postpone a money discussion until you have a better understanding of the scope of responsibilities of the job. 10. Don't hang out your dirty laundry. Be careful not to bare your soul and tell tales that are inappropriate or beyond the scope of the interview. State your previous experience in the most positive terms. Even if you disagreed with a former employer, express your enthusiasm for earlier situations as much as you can. Whenever you speak

negatively about another person or situation in which you were directly involved, you run the risk (early in the relationship) of appearing like a troubled person who may have difficulty working with others.