Organizational Behavior

15 of 20 points

1. A sign that a group has entered the norming stage is _________*

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A. Increased disagreements and arguments among members.

B. Increased willingness to help and support each other.

C. Increased focus on individual performance and recognition.

D. Increased pressure from outside the group to meet deadlines.

2. Which of the following is NOT a common challenge associated with

cultural clashes in the workplace?*
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A. Conflicting norms and values

B. Stereotypes and assumptions
C. Lack of cultural sensitivity
D. Shared language and communication styles

3. What will be the response if somebody is perceived that he/she is

paid fairly as others because of his/her equivalent input and outcomes
received?*
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A. Motivation to change the input

B. Motivation to change the output
C. Motivation to keep the current situation

D. Motivation to leave the situation

4. A manager who creates a trusting and respectful work

environment, free from discrimination and harassment, is primarily
fulfilling which basic need for their employees?*
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A. Physiological needs
B. Safety and security needs
C. Belonging and social needs
D. Esteem needs
E. Self-actualization needs

Correct answer
D. Esteem needs

5. What is the main consequence of having a dominant culture in the

workplace*
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A. Increased innovation and creativity

B. Improved decision-making
C. Exclusion and disengagement of minority groups

D. Enhanced employee morale

6. During the forming stage, members are most likely to:*

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A. Engage in heated arguments and conflict.

B. Define roles and responsibilities within the group.
C. Achieve high levels of performance and productivity.
D. Be polite and avoid expressing differing opinions.

Correct answer
A. Engage in heated arguments and conflict.

7. Formal groups are defined by the organization’s structure. For

example Wolkite University has many departments which are
intentionally created. Therefore, departments are best examples of
______________groups.*
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A. Committees
B. Task groups

C. Command groups
D. Interest groups

Correct answer
C. Command groups

8. According to Herzberg's Two-Factor Theory, which of the following

management practices are considered "hygiene factors" that prevent
dissatisfaction but don't directly motivate employees?*
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A. Challenging and meaningful work

B. Recognition and appreciation for contributions
C. Fair pay and good working conditions

D. Opportunity for growth and development

9. Which of the following is an example of an unconscious bias that

can lead to discrimination in the workplace?*
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A. Preferring to work with people who have similar educational backgrounds

B. Promoting employees based on performance

C. Providing equal opportunities for training and development to all employees
D. Judging someone's competence based on their appearance or accent

Correct answer
D. Judging someone's competence based on their appearance or accent

10. Which of the following is NOT a benefit of having a diverse

workforce?*
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A. Enhanced creativity and innovation

B. Improved customer service
C. Increased risk of conflict and tension

D. Stronger employee engagement and morale

11. Which type of organizational culture is most likely to value
flexibility and change?*
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A. Adaptability culture

B. Mission culture
C. Clan culture
D. Bureaucratic culture

12. To create a healthy and productive organizational culture, it's

important to:*
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A. Maintain the status quo and resist change

B. Foster open communication and respect for diverse perspectives

C. Focus on individual needs and preferences

D. Only reward employees who consistently conform to the dominant culture

13. Open and transparent communication about organizational

strategies and plans helps to:*
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A. Increase employee resistance to change and uncertainty.

B. Enhance employee engagement and buy-in to organizational goals.

C. Discourage employee participation in decision-making processes.

D. Promote a culture of secrecy and mistrust within the organization

14. A manager implementing ERG theory would most likely do which

of the following to motivate employees except?*
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A. Offer competitive salaries and benefits to satisfy existence needs.

B. Foster open communication and teamwork to fulfill relatedness needs.
C. Provide challenging and growth opportunities to address growth needs.
D. Focus solely on meeting existence needs through providing challenging and growth
opportunities.
15. Organization behavior is a distinctly humanistic orientation
because:*
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A. It is multidisciplinary
B. it deals with the factors affecting performance and how it can be improved
C. It focused on people and their attitudes, perceptions and learning capacities

D. It uses a scientific method

16. The department head of management has a belief that he can do

what is assigned to him, wants to do challenging tasks and fully
confident to finish the work as per the schedule. According to this
statement what kind of personality does he has?*
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A. Self esteem
B. Emotional intelligence
C. Self-efficacy

D. Risk taking

17. High Machiavellian peoples are not characterized by:*

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A. Cool, willing to twist and turn facts to influence others

B. Trying to gain control of people, events, and situations
C. Manipulating the system to the benefits of others advantage.

D. High Machiavellians may be successful only for a short period.

18. The first stage of the perceptual process involves:*

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A. Selecting certain stimuli to focus on

B. Organizing the perceived information
C. Interpreting the meaning of the stimuli
D. Observing the environmental stimuli
19. Organizational politics can be defined as:*
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A. Formal rules and procedures governing decision-making.

B. Informal influence tactics and networks used to gain advantage.

C. Open communication and collaboration throughout the organization.
D. Ethical decision-making and corporate social responsibility.

Correct answer
B. Informal influence tactics and networks used to gain advantage.

20. Which of the following is a potential negative effect of

organizational politics?*
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A. Decreased employee morale and motivation due to unfairness and favoritism.

B. Good communication and information flow due to hidden agendas and alliances.
C. Ethical decision-making and corporate social responsibility.
D. Improved decision-making due to more thorough consideration of competing interests.

Leadership and Change Management

18 of 20 points

1. Which of the following describes the leadership style in which a

leader tends to centralize authority, dictate work methods, make
unilateral decisions, and limit employee participation?*
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A. Cultural style
B. Autocratic style

C. Democratic style
D. Laissez-faire style

2. Kurt Lewin created a model of change that comprises of three

steps. Which of the following is NOT a step of Lewin's change model?*
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A. Maintaining

B. Unfreezing
C. Refreezing
D. Changing

3. Which of the following is/are incorrect about management and

leadership?*
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A. Management focuses on systems and procedures but leadership focuses on people

B. Management questions the status quo, but leadership attempts maintain it.

C. A manger’s focus is on systems and structure, while leaders focus on people.

D. The manager maintains; the leader develops
E. None of the above

4. Which statement best describes evolutionary change?*

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A. It requires improvement measures

B. It is an incremental
C. It is gradual and narrowly focused
D. It is radical and widely focused
E. All except D

Correct answer
D. It is radical and widely focused

5. When change agents combine departmental responsibilities,

remove vertical layers, and widen spans of control to make the
organization flatter and less bureaucratic, the target of change in this
case is________*
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A. Technology

B. Work force
C. Structure
D. Physical setting
E. None

Correct answer
C. Structure

6. Ms. Roman is the director general of ABC corporations. She led this
corporation for the last 5 years. She is known to have the ability to
manage her emotions, moods and impulses and she is appreciated for
her trustworthiness and integrity, comfort with ambiguity, and
openness to change. Which component of Daniel Goleman’s Emotional
intelligence does Ms. Roman possessed in this case?*
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A. Self-awareness
B. Self-regulation

C. Motivation
D. Empathy
E. Social skill

7. Which conflict resolution strategy works best when the issue is

trivial in nature?*
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A. Accommodating
B. Compromising
C. Competing
D. Avoiding

E. None

8. When a change is proposed in an organization, it results in loss of

employee loyalty to the organization, loss of employee motivation to
work, increased errors or mistakes, increased absenteeism. This type
of resistance is called________*
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A. Implicit

B. Explicit
C. Deferred
D. Overt

9. All of the following are leadership substitutes or

neutralizers, except?*
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A. Experience of employees
B. Highly structured task
C. Cohesive work groups
D. Trained employees
E. None

10. Which style of leadership works best when the followers are highly
professional, motivated, experienced and enthusiastic about their job?
*
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A. Laissez-faire leadership style

B. Autocratic leadership style

C. Situational leadership style
D. None of the above

11. When you seek to satisfy an opponent and you tend to be willing to
be self- sacrificing in order to solve the conflict in a conflicting
situation, the type conflict resolution strategy used in this case is___*
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A. Compromise
B. Accommodation

C. Avoiding
D. Collaboration

12. Which leadership style of Hersey and Blanchard’s theory works

best when followers are ready to accomplish a particular task and are
both competent and motivated to take full responsibility?*
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A. Delegating

B. Telling
C. Participating
D. Selling

13. Suppose you are assigned as HR director in XYZ Company. You

are cognizant that the work of managers these days became very
complex and employees have their own objectives, concerns and
questions. You decided to change them in mind and heart; enlarge
their vision, insight, and understanding and bring about changes that
are permanent, self-perpetuating, and momentum building. Which
leadership approach did you apply to get the work done in the above
situation?*
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A. Transactional leadership
B. Servant leadership
C. Transformational leadership

D. Authoritarian leadership

14. During attempting to implement BPR in his organization, Mr.

Ayele experienced massive resistance from employees. But he
came to know that the resistance happened as employees lack
information regarding the nature and relevance of the planned change.
Which strategy of dealing with resistance to change do you
recommend to Mr. Ayele to enforce the intended change?*
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A. Participation and involvement

B. Negotiation
C. Education and communication

D. Coercion
E. None
15. When a manger has high concern for people but low concern for
production, this type of manager is called _______*
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A. Middle of the road

B. Country club

C. Authority compliance
D. Team

16. All of the following are correct regarding theory X and theory Y,
except____*
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A. Both suffer from generalizing

B. Theory X mangers tend to use close employee supervision
C. Theory Y managers attempt to fulfil higher order needs of employees
D. Theory Y managers assume that the sole reason for employees’ interest in the job is money
and security

17. According to Fiedler’s contingency model, which of the following

situations define the condition of a managerial task?*
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A. Task structure
B. Leader-member relation
C. Leader position power
D. All

18. When employees are neither able nor willing to make contribution,
the appropriate leadership behavior need to be ___*
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A. Delegating
B. Selling
C. Participating
D. Telling

E. None
19. Which leadership theory hypothesizes that optimal performance
can be achieved through the use of rewards and punishments?*
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A. Servant
B. Transformational
C. Moral
D. Transactional

E. None

20. When a leader focuses on meeting the human needs of employees

and developing relationships, the type of leadership is ____*
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A. Initiating structure
B. Task oriented
C. Employee centered

D. Production centered

Business Research Method

19 of 20 points

1. Which type of research is appropriate for gaining familiarity to new

phenomena and gain insight about it?*
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A. Descriptive
B. Hypothesis testing
C. Exploratory

D. Explanatory

2. Which of the following is not correct statement about research?*

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A. It is a systematized effort to gain new knowledge

B. It is objective and systematic methods of finding solution to a problems
C. Concerned with finding solutions to the problems through imagination and impression
D. Relay on verifiable and accurate facts to arrive at conclusions

3. A type of research aimed at finding a solution for an immediate

problem facing a society, a group or industry (business organization) is
termed as ____________*
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A. Basic research
B. Applied research

C. Pure research
D. Exploratory research

4. A characteristic of research that states “the procedures adopted to

undertake an investigation should follow a certain logical sequence” is
refers to ________*
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A. Systematic

B. Valid and verifiable

C. Controlled
D. Empirical

5. Assume that you want to answer the question “What is the

relationship between unemployment and crime?”. Which research
approach will be appropriate for answering your this question?*
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A. Correlational studies

B. Causal studies
C. Formulative studies
D. Exploratory research

6. Longitudinal research design is appropriate under which condition?

*
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A. When researcher has aim of obtaining an overall picture of study subject as it stands at the
time of the study
B. When there is a need for measuring the impact or effectiveness of a program
C. When there is intention to determine the pattern of change in relation to time

D. For measuring the extent of change in a phenomenon

7. Assume that a researcher want to examine Dashen Banks

performance using return on equity from 2010 to 2020. Which type of
research is it in terms of time dimension?*
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A. Panel study
B. A cohort analysis
C. Time series

D. Cross-sectional study

8. Question stating “Why does a given research need to be

conducted?” should be answered in which part of the research
proposal?*
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A. Scope of the study

B. Statement of the problem

A. Related literature review

B. Research methodology

9. Which of the following is not true about review of the literature?*

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A. It is a written summary texts extracted from journal articles, books and other documents
B. It expands upon the reasons behind selecting a particular research question
C. It is composed of discussions of facts and principles to which the present study is related
D. It includes only published documents
10. Which of the following is not correct about delimitation of
research/study?*
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A. It is aimed at limiting the scope of the research in terms to time coverage

B. It focuses on demarcating the coverage of the study in terms of industry type, case or any
unit of analysis.
C. It has impact on generalizability of research findings.
D. It is beyond the control of the researcher

11. Assume that a researcher developed a hypothesis stating H1: In

Wolkite University, academic employees have significantly higher level
of job engagement than administrative employees. What type of
hypothesis is it?*
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A. Question form of Hypotheses

B. Non- directional Hypothesis
C. Directional Hypothesis

D. Null/research hypotheses

12. Which of the following statement is incorrect about the

relationship between conceptual framework and theoretical
framework?*
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A. Conceptual framework stems from the theoretical framework

B. Theoretical framework consists of the theories in which the study is rooted, the conceptual
framework describes the aspects you selected from the theoretical framework.
C. Theoretical framework grows out of conceptual framework

D. The conceptual framework drawn from theoretical framework and serve as the basis of
research problem

13. In testing hypothesis, if Ho become false:*

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A. Accepting the null hypothesis will be correct decision

B. Rejecting the null hypothesis will be correct decision
C. Accepting the null hypothesis will result to type I error
D. Rejecting the null hypothesis will result to type I error

Correct answer
B. Rejecting the null hypothesis will be correct decision

14. ___________ may be defined as restating or rewording a passage

from a text, giving the same meaning in another form.*
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A. Paraphrasing

B. Referring to others in the text

C. Direct quotation
D. Plagiarism

15. ___________ is a written statement of the research design that

includes a statement explaining the purpose of the study and a
detailed and systematic outline of a particular research methodology.*
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A. Literature review
B. Result and discussion
C. Research proposal

D. Methods of data analysis

16. The preliminaries section of the research proposal should include

all elements, except?*
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A. Title or cover page

B. Introduction

C. Table of Contents
D. Abstract
17. Assume the title of the research study is written as “Impact of
employee motivation on organizational performance”. What kind of
research title is this?*
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A. Hanging Title
B. Question Title
C. Indicative Title

D. Mixed

18. Using research questions are preferable than research hypotheses

when
*
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A. The nature of the research is qualitative

B. The nature of the research is quantitative

C. The research is expected to be based on inferential analysis
D. There is a need to examine the relationship between dependent and independent variables.

19. In which section of the research, the researcher declares his or

her study to be descriptive, co-relational, and experimental or other
types?*
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A. Research Methodology
B. Research design

C. Data processing
D. Sampling design

20. ____________ refers to the number of items to be selected from the

universe to constitute a sample?*
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A. Elements
B. Sampling
B. Sample frame
D. Sample size

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