Volume 9, Issue 4, April – 2024 International Journal of Innovative Science and Research Technology

ISSN No:-2456-2165 https://doi.org/10.38124/ijisrt/IJISRT24APR1754

Grievance Management System in PHP

1
Rutuja Shivaji Devkule; 2Prashant M. Palkar; 3 Sagar V. Shetage
1
research Student, 2 Assistant Professor, 3 Assistant Professor
Shahid Virpatni Laxmi Mahavidyalaya, Titave

Abstract:- The college grievance system project outlined  CSS

in these abstract aims to streamlined and improve the CSS is used to style the appearance of the HTML
process through the student can raise concerns and elements on a web page. CSS to define the layout, colors,
complaint within the academic community. Recognizing fonts, and other visual properties of the grievance system
the importance of addressing student grievance interface.
promptly and fairly. Project seeks to design and
implement effective an accessibility system that enhance  XAMPP
the overall student experience. XAMPP is a popular, free and open – source cross-
platform web server solution stack package developed by
I. INTRODUCTION Apache friends, consisting mainly of the Apache HTTP
Server, MariaDB, database, and interpreters for script
In today’s digital age, many colleges are leveraging written in the PHP and Perl programming languages.
technology to enhance the efficiency and accessibility of
their grievance systems. Online portals, mobile application,
and automated workflows are being employed to streamline III. CASE STUDY OF COLLEGE GRIEVANCE
the process of lodging complaints, tracking their progress, SYSTEM WITH PHP & XAMP
and facilitating timely resolution. This integration of
technology not only improves the convenience and A. Problem Statement:
accessibility of the grievance system but also enables Many colleges face challenges in efficiently managing
institutions to gather valuable data for continuous and addressing student grievances. Current grievance
improvement and informed decision making. handling systems often rely on manual processes, such as
paper forms or email submissions, which can be time-
II. LANGUAGE LEARNING consuming, prone to errors, and lack transparency. As a
results, students may experience delays in the resolution of
In developing a college grievance system project using their issues, leading to frustration and dissatisfaction.
PHP, I likely want to focus on creating a user – friendly
interface for students, faculty, staff to submit their
grievances, as well as an administrative interface for B. Solution Overview:
handling and resolving these grievances. Developing the Students will have the ability to submit grievances
project, I likely use PHP for server-side scripting, along with online through a structured form within the platform. The
HTML, CSS, and JavaScript for the frontend interface & use form will allow students to categorize their grievances and
a database system like XAMPP to store user information, provide relevant detail for efficient processing. The system
grievance date, and administrative records. will include communication tools such as messaging
features to facilitate efficient communication between
 PHP students and administrators regarding grievances. This will
PHP is executed on the server side, meaning it’s ensure that all parties involved are informed and updated
processed by the web server before the result is sent to the throughout the resolution process.
client’s browser. This makes it particularly useful for
generating dynamic web pages content and interacting with
database. C. Technologies Used:

 HTML  PHP
HTML provides semantic elements that convey PHP is a server-side scripting language used for
meaning about the content they enclose. For a grievance backend development. It allows for dynamic generation of
system project use semantic elements to structure the web pages, handling form submissions, and interacting with
different sections of the interface, such as the grievance databases.
submission form, user login page, administrative
dashboards, etc.

IJISRT24APR1754 www.ijisrt.com 2777

Volume 9, Issue 4, April – 2024 International Journal of Innovative Science and Research Technology
ISSN No:-2456-2165 https://doi.org/10.38124/ijisrt/IJISRT24APR1754

 HTML  Address any issues or bugs reported by users promptly

HTML is the standard markup language for creating and provide ongoing support to ensure the smooth
web pages and web applications. It provides the structure operation of the system.
and content of the web pages.  Regularly update the system with new features,
enhancement, and security patches based on user
 CSS feedback and changing requirements.
CSS is used for styling HTML elements, defining
layouts, colors, fonts and other visual aspects of the web V. RESULT
pages. It enhances the presentation and user experience of
the grievance system.  The college grievance system has contributed to a
culture of transparency, accountability, and collaboration
 XAMPP within the college community, fostering a supportive and
XAMPP is a free and open-source cross-platform web conducive learning and working environment.
server solution stack package developed by Apache friends.  By providing a platform for addressing grievances in a
It includes Apache HTTP Server, MySQL database, and fair and timely manner, the system has promoted trust
PHP, allowing developers to set up a local development and confidence among stakeholder, ultimately enhancing
environment for PHP-based projects. the over college experience for students, faculty, staff,
and administrators.

IV. IMPLEMENTATION STEPS VI. CONCLUSION

 Requirement Analysis The implementation of the college grievance system
Gather requirements from stakeholders including represents a significant step forward in promoting
students, faculty, staff, and administrators. Identify key transparency, accountability, and user satisfaction within our
features and functionalities needed in the grievance system. college community. By leveraging PHP, HTML, CSS, and
XAMPP technologies, we have successfully addressed
 System Design longstanding challenges in managing grievances and
Design the architecture of the grievance system resolving issues effectively.
including database schema, user interfaces, and workflows.
Define the roles and permissions for different user types. REFERENCES
 Frontend Development A Prototype for Grievance Redressal System “by
Develop user interfaces using HTML, CSS and Shaligram Prajapat, Vaibhav Sabharwal, Varun
JavaScript to enables user to submit grievances, track their Wadhwani (2018) : This paper likely provides insights into
status, and provide feedback. the design and implementation of a grievance redressal
system. You can refer to it for conceptual to it for conceptual
 Backend Development understanding, system architecture, and possibly some
 Implement server-side logic using PHP to handle technical details.
grievance submissions, route them to the appropriate [1]. Maharashtra State Police e-Complaint Registration
departments or authorities, and manage, the resolution System : While this is not directly related to a college
process. grievance system, it can offer insights into how
 Develop APIs for communication between the frontend complaint registration systems are structured and
and backend components of the system. function (http://gms.maharashtra.gov.in/CMS/)
[2]. PHP CRUD Tutorial with MySQL & Bootstrap 4
 Workflow Implementation : (Create, Read, Update, Delete) by a YouTube
 Design and implement workflows for handling grievance channel : This tutorial provides a hands-on guide to
submissions, assigning them to designated authorities, creating a basic CRUD ( Create, Read Update, Delete)
and tracking their resolution progress. application using PHP, XAMPP. It can serve as a
practical resource for understanding how to implement
 Deployment : basic database operation, which are essential for a
 Deploy the grievance system on a web server using grievance system where user need to submit, view
XAMPP or similar hosting environment. update, and delete grievances.
 Configure server settings and security measures to https://www.youtube.com/watch?v=3xRMUD C74Cw
protect the system from unauthorized access and ensure [3]. PHP and MySQL required details and the
its availability. information about the syntaxes from
https://www.tutorialspoint.com/php/php_and_m
 Maintenance and Support : ysql.htm www.stackoverflow.com
 Monitor the performance and stability of the grievance
system after deployment.

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