HCMC University of Technology and Education FINAL EXAMINATION Faculty of Foreign Languages Intercultural Communication in Business ‘Course Code: INCB431237 | Time: 60 minutes ‘No material or explanation is allowed. This test paper consists of 3 pages totally. Date: Room: Students write their responses in the answer sheet. Scores Invigilator |_| Invigilator 2 Student’s Name: Student ID Ne Exam ID No. For Questions 1-10, please write the corresponding letter in the answer sheet to indicate your response. (2.5 points) 1. Workers at strong uncertainty avoidance culture ‘A. focus on decision content B. are better at invention and worse at implementation, C. expect few rules D. ate tolerant for ambiguity 2. Cultural aspects in a negotiation process do not include -- A. customs B. etiquette C. languages D. delivery ~- refers to between persons of different cultures. A. Intracultural B. National C. International D. Intercultural 4, High uncertainty reduction culture —- A. avoids conflicts B. is direct C. uses prior knowledge activation D. does not want to wait -- refers to the culturally ingrained principles of correct/incorrect behavior. A. Norms B, Guides C. Laws D. Rules 6. Men are better than women in -- A. adapting in intercultural situations B, managing adversity and high-risk assignments C. managing multiple priorities and demands D. understanding the offside rule 7. A set of the three consecutive steps in a general negotiation process is A. Site selection, Team selection, Relationship building B. Site selection, Team selection, Opening talks C. Opening talks, Discussion, Relationship building D, Team selection, Opening talks, Agreement. Page Lof39. An effective negotiator should have suitable 10. is the cultural information concealed from outsiders. A. Ethnocentrism, B. Frontstage culture C. Backstage culture D, Enculturation A. technical expertise B. social background C. emotional makeup D, strong personalities Which of the following does not seem to be a method to establish business relationships? A. Enjoying milky tea. B. Having dinner. C. Playing golf. D. Reading in a library. For Questions 11-35, decide if each statement is T (True) or F (False). Write your responses in the answer sheet. (2.5 points) AL 12, 13, 14, 15, 16. 17. 18, 19, 20. 21 22. 23. 24, 25. 26. 27. 28. 29. 30. 31. 32. 33. The United States society is considered to have a strong work ethie. No true universal government body exists Enculturation means learning about other cultures. The university from which a person graduates is important in France. The intellectual or classroom approach to intercultural training is basically fact-oriented training English is an example of a linear language. In the United States, the family is a top priority. Social reciprocity is relatively unimportant in Japan and Saudi Arabia. Repartee involves taking tums speaking. Multinational companies are responsible only to the country in which they are based. Semantic differences between cultures that speak the same language are rare. Women in management are treated similarly in all cultures. ‘The Japanese language and culture are examples of high-context communication. Values are learned; they are not innate. Children of repatriates experience less reentry shock than do adults. A source of shock to foreigners is the discovery that not all U.S. citizens are well educated. What is perceived as bribery is turally relative A major factor in the early return of expatriates is family problems. Nonverbal aspects are very important in low-context cultures, The concept of linguistic determinism is related to the Sapir-Whorf hypothesis. Smiling is interpreted as happiness in all cultures. Latin Americans need more space than people of the United States. Private offices are generally reserved for top-level executives in all cultures. Page 20f334, People of all cultures respond negatively to body and breath odor. 35, Native speakers of a language will discover lexical errors easier than the syntactic errors. For Questions 36-40, complete the following sentences, using no more than three words. Write your responses in the answer sheet. (2.5 points) 36. Cognitive, behavioral, and emotional are the three aspects of 37. Failing to start with conditional offers and interrupting the speaker are 38, Slang, colloquialisms, jargon, and acronyms are examples of 39. A process of cultural change that produces a cohesive pattem of change in an organizational culture is called = 40. The belief’ that are inconsistent with the known laws of science or what a society considers to be true is For Question 41, write your response in the answer sheet. (2.5 points) 41. Imagine that you are sent to Africa for a job assignment for 2 years. The company has arranged an African employee as a mentor for you, However, after visiting her for the first time, you do not feel like she is suitable for you. How would you cope with the cultural stress that you may have during your stay in Africa? ~-THE END-- Page 3 of3