Version 11

Quick Start Guide

SecurOS WebConnect Quick Start Guide (QSG - EN, build 117 on 7/13/2023).

© Copyright Intelligent Security Systems, 2023.

SecurOS® ("SecurOS") and all respective logos are trademarks of ISS Corp, in the U.S. and/or other countries.

Intelligent Security Systems reserves the right to make changes to both this Manual and to the products it describes. System
specifications are subject to change without notice. Nothing contained within this Manual is intended as any offer, warranty, promise
or contractual condition, and must not be taken as such.

No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any human or
computer language in any form by any means without the express written permission of the copyright holder. Unauthorized copying
of this publication may not only infringe copyright but also reduce the ability of Intelligent Security Systems to provide accurate and
up-to-date information to both users and operators.
 SecurOS WebConnect 3 Quick Start Guide
Contents

Contents
1 Preface 4
1.1 Scope
........................................................................... 4
1.2 Target
. . . Audience
........................................................................ 4
1.3 Using
. . .This
. . . .Manual
.................................................................... 4
1.4 Getting
. . . .Technical
. . . . . . . . .Support
.............................................................. 4
1.5 Design
. . . .Convention
....................................................................... 5
1.6 Design
. . . .Elements
....................................................................... 6

2 General Description 7

3 Getting Started 8
3.1 SecurOS
. . . . . WebConnect
. . . . . . . . . . . .Server
. . . . . .Setup
.................................................... 8
3.2 Configuring
. . . . . . . . .User
. . . . Rights
.............................................................. 10
3.3 Providing
. . . . . . .H.265
. . . . . Support
. . . . . . . .for
. . .Microsoft
. . . . . . . . Edge
............................................ 11
3.4 Starting
. . . . . .SecurOS
. . . . . . . .WebConnect
............................................................. 11
3.5 SecurOS
. . . . . . WebConnect
. . . . . . . . . . . .Main
. . . . .Screen
.................................................... 13

4 Basic User Operations 15

4.1 Creating
. . . . . .Views
. . . . . .and
. . . Monitoring
. . . . . . . . . . Cameras
.................................................. 15
4.2 Working
. . . . . .with
. . . .Cameras
................................................................. 18
4.2.1 Remove . . Camera
. . . . . . . from
. . . . .View
....................................................................... 19
4.2.2 View Full
. . . Screen
. . . . . . .Video
. . . . .and
. . . .Use
. . . Digital
. . . . . .Zoom
......................................................... 19
4.2.3 Playback
. . .Archive
.................................................................................. 21
4.2.4 PTZ Control
..................................................................................... 23
4.2.5 Archive. .Export
................................................................................... 24
4.2.6 Export.Frame
.................................................................................... 25
4.2.7 Selecting
. . . video
. . . . . stream
............................................................................. 26
4.3 Using
. . . .the
. . .Map
.................................................................... 26
4.3.1 Jumping
. . .to
. .Map
. . . .from
. . . . .Camera
. . . . . . Cell
................................................................. 30
4.3.2 Camera. .Preview
. . . . . . .on
. . .Map
......................................................................... 30
4.3.3 Jumping
. . .to
. .Video
. . . . . from
. . . . .Map
. . . .Level
.................................................................. 31
4.3.4 Object.Search
. . . . . . on
. . .Map
........................................................................... 32
4.4 Working
. . . . . .with
. . . .Alarms
................................................................. 34
4.4.1 Jumping
. . .to
. .Alarm
. . . . . List
. . . .from
. . . . .Camera
. . . . . . Cell
............................................................ 35
4.4.2 Playback
. . .of
. . Alarm-related
. . . . . . . . . . . .Video
.................................................................... 35
4.4.3 Alarm List
. . . .Filtering
................................................................................. 36
4.5 Other
. . . .Operations
....................................................................... 38
4.5.1 Changing
. . . .Site
. . . Name
.............................................................................. 38
4.5.2 Changing
. . . .Interface
. . . . . . . Language
.......................................................................... 39
4.5.3 Logout. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

5 Technical Support Information 41

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 SecurOS WebConnect 4 Quick Start Guide
Preface

1 Preface
This section contains general information about this document, the means of its design and use, as well
as how to get additional technical support for the product.

1.1 Scope
This guide gives a general overview of the SecurOS WebConnect application, describes the process of
installing and configuring the SecurOS WebConnect's application server, talks about the operator
interface.

1.2 Target Audience

The guide is intended for the SecurOS system administrators and users who have basic skills in
working with web browsers and are familiar with the SecurOS user interface.

1.3 Using This Manual

This document is organized in such a way that the user can use both its printed and electronic versions.
In the latter case one can use Adobe Reader's Bookmarks feature as well as cross-reference hyperlinks to
navigate through content. In several topics this manual refers to other SecurOS manuals, which can be
found as separate files on the SecurOS installation CD or downloaded from our website
(www.issivs.com).

To get online help (Microsoft HTML Help) just press the F1 key when running SecurOS. In
administration mode You can get context help for a given object/utility by pressing the F1 key when its
settings window/utility window is open. In operator mode, use the F1 key to open a description of the
active window of the current operator interface or utility.

1.4 Getting Technical Support

If you have any questions after reading this manual, please address them to your system administrator
or supervisor.

For any further information you can contact the Intelligent Security Systems Technical Support Team:

Note. For all technical support requests, please open a ticket from the ISS Partner Portal:
https://support.issivs.com. You will need to create an account if you don’t already have one.

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· in USA:
Phone: +1 732 855 1111
· in Canada:
Phone: +1 778 929 8565
· in Mexico:
Phone: +52 55 9001 5252
· in Colombia:
Phone: +57 320 303 2849
· in Brazil:
Phone: +55 85 9668 2530
· in Central America and Caribbean:
Phone: +502 5517 8395
· in Argentina/ Paraguay/ Uruguay:
Phone: +54 911 5039 6440
· in Peru/ Bolivia/ Chile:
Phone: +56 9 3261 9893
· in Ecuador:
Phone: +57 312 255 2932
· in Venezuela:
Phone: +57 321 722 0425
· in Europe:
Phone: +380 44 299 0810
· in Dubai:
Phone: +971 4 874 7100
· in Qatar:
Phone: +974 6 677 8309
· in Saudi Arabia:
Phone: +966 54 109 9699

To solve problems faster, we recommend preparing the service information described in the Technical
Support Information Section before addressing the Technical Support Team.

1.5 Design Convention

For representation of various terms and titles the following fonts and formatting tools are used in this
document.

Font Description

Used in writing workstation names, utilities or screens, windows

bold type and dialog boxes as well as the names of their elements (GUI
elements).

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Font Description

italic type Used to mark out the SecurOS objects.

bold italic type Used to mark out the elements of homogeneous lists.

Used to mark out macro text and programming code, file names and
monospace their paths. Also it is used to specify the necessary options, to mark
out values specified by the user from the keyboard (manually).

Used to mark out the cross-references within the document and

green
links to the external available ones.

1.6 Design Elements

Warning! Serves to alert the user to information which is necessary for the correct perception of the text set
out below. Typically, this information has a warning character.

Note. Note text in topic body.

Additional Information
Used to display additional information. These type of elements contain, for example, the description of options for
executing a task or reference to additional literature.

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General Description

2 General Description
SecurOS WebConnect is a web-client for the SecurOS VMS that allows security personnel to monitor
video and to control cameras on a variety of platforms using standard web browsers. Operators can
access live video streams, playback video archives, and display multiple cameras based on user-defined
Views. SecurOS Maps can be used to navigate through cameras including the ability to display all
cameras from a specific map level. Video analytics events and other types of alarms are displayed in the
Alarms View.

SecurOS WebConnect features:

· Connect to multiple SecurOS installations using SecurOS user credentials.
· View up to thirteen Cameras simultaneously ("live" video).

Note. SecurOS WebConnect plays video from cameras that use any codec. This feature is provided by
transcoding on the Video Server side. Transcoding uses capacity of the Video Server when it is necessary. If the
system has a large number of Cameras using the H.265 codec, video from them can be played without
transcoding in the Microsoft Edge browser (see Providing H.265 Support for Microsoft Edge). This can
reduce the workload on the Video Server if it is necessary to free its capacity for other tasks.

· Control of PTZ Cameras.

· Fast forward playback with x2, x4, x8, x16 and x32 speed.
· Archive navigation.
· Long-term archive access.

Note. It is possible to work with Long-term archive only if SecurOS server is Windows-based.

· Export archive to a video file of standard format.

· Group cameras into specific Views.
· SecurOS Maps support.
· Cameras preview on Maps.
· Access video corresponding to an event in the Alarms list with a single click.
· Secure HTTPS connection. It is strongly recommended to use trusted SSL certificates.

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3 Getting Started
This section describes SecurOS WebConnect setting up, starting and user interface:
· SecurOS WebConnect Server Setup.
· Configuring User Rights.
· Providing H.265 Support for Microsoft Edge.
· Starting SecurOS WebConnect.
· SecurOS WebConnect Main Screen.

3.1 SecurOS WebConnect Server Setup

SecurOS WebConnect server can be started at any SecurOS Video Server. User Accounts with required
User Rights must be created in the system to work with SecurOS WebConnect (see Configuring User
Rights).

To configure SecurOS WebConnect server:

1. In the SecurOS Object Tree create Image Processor object child to the Computer object. This is necessary
to display camera previews in the WebConnect window.
2. Create WebConnect object under the Mobile & Web Servers group of the same Computer (see Figure 1).

Figure 1. Creating WebConnect Object

3. In the object settings window (see Figure 2) configure the Protocol and the Port to connect SecurOS
WebConnect web server.

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Figure 2. WebConnect Object Settings Window

4. To reduce number of Cameras event messages sent to the web server select previously created Event
Filter object in the Event Filter field.
5. To allow operator to save archive records locally select the Archive converter object from the Archive
converter list. Its settings will be used for archive export.
6. If it is necessary to work with Long-term archive using SecurOS WebConnect application, select the
Access to Long-term archive checkbox.

Note. It is possible to work with Long-term archive only if SecurOS server is Windows-based.

If you prefer to connect SecurOS server over secure HTTPS, select the HTTPS protocol and add the
certificate with a private key. SecurOS WebConnect supports certificates in .crt and .pem formats. To
add a certificate click the Select certificate button and use file manager to browse to the certificate file
location (see Figure 3).

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Figure 3. Selecting Certificate

7. To finish configuring click OK button. The web server will start on the selected port in a couple of
minutes.

3.2 Configuring User Rights

In SecurOS user rights can be configured with help of a User Rights object (see SecurOS Administration
Guide). Access level to a SecurOS object can be defined with a specific icon for the user/user group.
Use the left mouse click to change the icon.

Configuring User Rights for the Camera object allows to define the list of cameras and camera control
actions available for the operator.

The following options are available:

· — access denied — an object will not be displayed in the SecurOS WebConnect operator
interface.
· — view — an object will be displayed in operator interface. Only live video can be viewed.
Operator is not able to control an object. For example, the Camera is displayed in the SecurOS
WebConnect operator interface, but user is not able to control its PTZ.
· — control — an object will be displayed in operator interface. Live and archive video can be
viewed. Operator can control an object. For example, the Camera is displayed in the SecurOS
WebConnect operator interface and user can control its PTZ, etc.
· — configure — the same as control access level.
· — full access — the same as control access level.
· — inherited rights — access level for this object is being inherit from its parent object. This
is default access level for new objects.

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Configuring User Rights for the Archive converter object that is selected in the WebConnect object settings
controls the ability to export video archive using SecurOS WebConnect.

The following options are available:

· — access denied — archive export is prohibited.
· — view and higher — archive export is available.

Note. Archive export is available for user with control or higher access level to the Camera object.

3.3 Providing H.265 Support for Microsoft Edge

Note. Functionality is available for Windows 10 version 16299.0 or higher.

H.265 video playback is only supported by Microsoft Edge browser with a special extension. This
extension is paid software and is tied to a Microsoft account. Therefore:
· If the same Microsoft account is used for multiple Operator Workstations, this extension can be
purchased only once;
· If different Microsoft accounts are used for multiple Operator Workstations, this extension must be
purchased for each account separately;
· In any case, the extension must be installed on each Operator Workstation.

To install the extension, do the following:

1. Open the Microsoft Store — https://www.microsoft.com/.
2. Sign in with Microsoft account used to log in the Windows operating system at the Operator
Workstation.
3. Use the search bar to find HEVC Video Extensions (published by Microsoft Corporation).
4. Purchase the extension, and then it will be available for download and installation.

Warning! The extension can be downloaded and installed only for the Microsoft account from the purchase
was made from or the gift code was redeemed for.

H.265 video playback in SecurOS WebConnect will be available as soon as Microsoft Edge is restarted.

3.4 Starting SecurOS WebConnect

SecurOS WebConnect supports the following Web browsers:
· Google Chrome.
· Mozilla Firefox.
· MS Edge.
· Safari.

To start SecurOS WebConnect:

1. Launch a supported Web browser.

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2. Navigate to the server by entering the SecurOS WebConnect server IP Address:port in the
browser’s Address field.

Figure 4. Connecting SecurOS WebConnect Server

3. In the connection window, in the Site field (see Figure 4) specify an arbitrary name for the site that
will be monitored. This can be useful for simultaneously working with multiple SecurOS servers
with different sets of surveillance cameras. The Site field can be empty.
4. Login with your SecurOS User Account credentials (see Figure 4). It is also possible to authorize with
the credentials of an OS user registered in an Active Directory domain if the Active Directory / LDAP
object is created and configured in SecurOS (see SecurOS Administration Guide).

Notes:
1. The site name and the User name are displayed on the upper left panel of the main window in the
following format: Site name > User name (see SecurOS WebConnect Main Screen).
2. If the Site name is not specified, only User name will be displayed on the panel.

Warning! Authorization by SecurOS superuser (root) is not possible.

To monitor different sites simultaneously, connect to the WebConnect servers hosted on the other
SecurOS Video Servers. To start SecurOS WebConnect, use the credentials of User Accounts created on
these Video Servers.

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3.5 SecurOS WebConnect Main Screen

SecurOS WebConnect opens the Main Screen after a successful login. The Main Screen displays the
Cameras sidebar on the left side and lists all Cameras allowed by the User Rights credentials. The right
side of the screen displays the Map sidebar where you access SecurOS Maps. Appearance of the Main
Window is represented in Figure 5.

Figure 5. SecurOS WebConnect Main Window

Collapse either sidebar by clicking the Collapse button, as shown below.

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Figure 6. Collapse SecurOS WebConnect Sidebar

To start monitoring video, drag and drop cameras from the Cameras sidebar to the center of the Main
Screen.

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4 Basic User Operations

This section provides a brief description of the application's main operations.

4.1 Creating Views and Monitoring Cameras

Drag a Camera from the Cameras sidebar to the center of the Main Screen to monitor live video from the
camera. To find a specific Camera use filter by name — enter the Camera name in the search field
(see Figure 7).

Note. Long Camera names are cropped.

Figure 7. Searching Cameras

Group of Cameras is displayed with icon (see Figure 8). Clicking on the group name hides or displays
its Cameras.

Note. Groups of Cameras should be configured by the SecurOS system administrator (see SecurOS
Administration Guide).

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Figure 8. Group of Cameras display

Use Views to monitor cameras in the SecurOS WebConnect Main Screen. A View can be created and
saved by an operator and then used again in future sessions in the same browser. The View is a selected
Layout, in the cells of which certain Cameras are located (see Figure 9).

Figure 9. View Example

At the first start, the View can be created only on the basis of the Main view. The Main view cannot be
renamed or deleted.

Note. Layout and Cameras arrangement of the Main view are kept only in the current browser session.

To create a View on the basis of the Main view do the following:

1. In the Layouts menu select Layout to arrange the Cameras cells (see Figure 10).
2. Drag required Cameras from the Cameras tab to the desired cell of the layout.

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Figure 10. Changing Camera Position within Layout

3. To undo changes of the Main view, click the button to the right of the view name and select one of
the following command from the drop-down menu:

Figure 11. Undoing changes of the Main view

· Undo changes — all Cameras will be removed from the view. Current layout will be changed to the
1x1;
· Clear View — all Cameras will be removed from the view. Current layout will be kept on the view.
4. To save changes select the Save as command in the drop-down menu.
5. In the Save view window specify View name and click the Save button (see Figure 12).

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Figure 12. Saving View

Note. The Download all command in the Main view menu is intended for exporting the archive of all Cameras
located on the Main View at once (for more details, see Archive Export).

With the created View one can perform operations available from the drop-down menu (see Figure 13).
To call the menu click the button on the right of the View name.

Figure 13. View drop-down menu

4.2 Working with Cameras

This section contains description of the following operations:
· Remove Camera from View.
· View Full Screen Video and Use Digital Zoom.

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· Playback Archive.
· PTZ Control.
· Archive Export.
· Export Frame.
· Selecting video stream.

4.2.1 Remove Camera from View

To remove a Camera from the current View click the Remove button in the Camera cell (see Figure 14).

Figure 14. Removing Camera from View

4.2.2 View Full Screen Video and Use Digital Zoom

To expand the Camera cell to the entire working area of the application, double-click the cell of the
desired Camera. To switch a Camera to the full-screen mode click the Toggle full screen button
(see Figure 15).

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Figure 15. Opening Camera in Full-Screen Mode

To enable the zoom mode, click the Magnifier icon, located in the lower right region of the Camera cell
(see Figure 16). Scroll the mouse wheel up and down to zoom in and to zoom out, respectively. Drag the
image to move it.

Figure 16. Digital Zoom

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4.2.3 Playback Archive

This section contains description of the following operations:

· Switching to archive mode.
· Selecting archive type.
· Working with archive.

Switching to archive mode

To start archive playback click the archive button (see Figure 17). To disable the playback archive click
an archive button in the Camera cell or in the right upper corner of the application Main Screen. The
Playback Archive view shows the camera archive timeline that you use to pinpoint a specific part of the
recorded video for the selected camera.

Warning! Feature availability is controlled by the user rights (see Configuring User Rights).

Figure 17. Switching to Archive Mode

Selecting archive type

Immediately after switching to the archive mode, the button (Select Archive Source) will be
displayed on the toolbar, see Figure 18.

Warning! Select archive source button is displayed if working with long-term archive feature is configured in
SecurOS and the Access to Long-term archive checkbox is selected in the SecurOS WebConnect server
settings (see SecurOS WebConnect Server Setup).

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Figure 18. Select Archive Source button

Clicking the button opens a context menu with commands for selecting the archive type that you can
work with in the camera cell (see Figure 19):

Figure 19. Commands for selecting archive

The type of the currently selected archive is highlighted in the command list in bright-blue (in Figure
above it is the Primary archive).

To switch between archive types select correspondent command in the context menu. Appearance of
the Select Archive Source button is also depends on current archive type:
· — the Primary archive is currently used.

· — the Long-term archive is currently used.

Working with archive

Several Cameras can be in archive mode simultaneously. At the same time, one can playback the archive
only for one active Camera. Use the Play button to start playback. To jump to the next video file use the
Step Forward/Step Backward buttons. The Playback rate menu offers up to 32x video speed for fast
playback and search (see Figure 20).

Figure 20. Playback rate Menu

The digital zoom functions and full-screen mode is active during the Playback Archive session.

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4.2.4 PTZ Control

SecurOS allows operators to control PTZ devices. PTZ control buttons are displayed in the Camera cell if
the operator with corresponding user rights (see Configuring User Rights) selects a PTZ device
(see Figure 21). To rotate the PTZ click the arrow buttons. To stop rotation click the STOP button. Use +
and - buttons to zoom in and out.

Figure 21. PTZ Control Buttons

Select the higher value of the Step parameter from the drop-down list to the left from the PTZ mode
button to raise the rotation buttons sensitivity.

To go to the specified preset click the PTZ presets button and select required in the drop-down list
(see Figure 22).

Figure 22. Selecting preset

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4.2.5 Archive Export

Archive export functionality allows to create a video file of standard format that can be played on other
computer. Export will be done in accordance with settings of the Archive converter object selected for the
WebConnect (SecurOS WebConnect Server Setup).

Warning! Feature availability is controlled by the user rights (see Configuring User Rights).

To initiate archive export procedure do the following:

· Click the Archive Export button in the Camera cell (see Figure 23);

Figure 23. Switching to archive export window

· Set the required time interval in the appeared window;

Figure 24. Archive export dialog window

· Click the Download button.

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Note. When using archive export functionality in SecurOS WebConnect, an output path set in the Archive
converter that corresponds to SecurOS WebConnect is ignored.

The export process can be controlled at the bottom right part of the window. After finishing the task,
the resulting video file or archive of several video files can be viewed or saved. To do this click the
(Download) button and select required command in the standard Windows window. The list of archive
export tasks is shown on Figure 25.

Figure 25. Archive export task list

A task from the queue can be canceled before its completion with the button (Cancel) located in the
task list.

To export archive of all Cameras of the View select the Download all command in the drop-down menu
of this View (see Figure 26).

Figure 26. Download all command

4.2.6 Export Frame

This functionality allows to save a frame of a live or an archived video to a file.

To export the video image, click the button (Export Frame) in the selected Camera cell.

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4.2.7 Selecting video stream

SecurOS WebConnect provides an ability to select video stream. There are three available options:
Base, Low resolution, High resolution (see Figure 27). Selected video stream is applied to all
Cameras, so the operator can manually change video quality as required.

Notes:
1. Cameras with stream switching not configured display default stream for any selected value.
2. Ability to change video stream must be configured by the SecurOS system administrator. You can set
up Camera video streams in the settings of Camera object in the Administration Center (see SecurOS
Administration Guide).

Figure 27. Selecting video stream

4.3 Using the Map

To access the SecurOS Maps, click on the Map button on the right sidebar (see Figure 28).

Figure 28. Map button

SecurOS WebConnect allows operators to use the same SecurOS Maps available on the Operator
Workstation.

To access a Map click the corresponding level (see Figure 29).

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Figure 29. Map

For quick visual search of the camera on the Map, scale the level image. To do this, use Zoom In/Zoom
Out buttons located on the lower right corner of the Map window (see Figure 30). Drag the Map level
image to move it.

Figure 30. Zoom Map

Cameras on the Map can be displayed in one of three states: Normal, Alarmed or No signal.
· Normal — camera is working without issue.

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· Alarmed — the motion detector, the blinding detector, or the defocusing detector is triggered. The
camera icon will be marked by an orange indicator and highlighted by a blinking burgundy circle.
The actual state is displayed when you move the cursor on top of the camera icon (see Figure 31).

Figure 31. Camera State is Alarmed

· No signal — server cannot connect to the camera. The camera icon will be marked with red
indicator and highlighted by a blinking burgundy circle (see Figure 32).

Figure 32. Camera State is No signal

Blinking highlighting of the alarmed cameras can be disabled by deselecting the Indicate alarms on
cameras checkbox in the bottom right corner of the map window (see Figure 33).

Figure 33. Switching off indicating of the alarmed cameras

To make a quick jump to the Map level where alarm is detected, select corresponding level on the
Alarms tab (see Figure 34).

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Figure 34. Jumping to the alarmed Map level

The following operations are described below:

· Jumping to Map from Camera Cell.
· Camera Preview on Map.
· Jumping to Video from Map Level.
· Object Search on Map.

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4.3.1 Jumping to Map from Camera Cell

To open the Map and display location of the Camera, click the Map icon (see Figure 35).

Figure 35. Map icon

SecurOS WebConnect displays all available Maps with the corresponding hierarchy of levels in the
Maps tab on the right side of the screen. The Camera, from the cell of which the jump to the map was
performed, will be highlighted on the Map with a blue circle (see Figure 36).

Figure 36. Active camera on the Map

4.3.2 Camera Preview on Map

Click the Camera icon on the Map to open a preview window. The following information is displayed in
the Camera preview window: snapshot, Camera name, Views with this Camera, Map location, date and
time of frame receiving (see Figure 37). Cameras assigned to ACS objects can be previewed in a similar
way.

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Figure 37. Camera preview on the Map

The Camera state and the following controls are displayed in the lower area of the snapshot:
· (View camera) — click to expand Camera cell. To return to the Map, click the Map button in the
right panel.

· (Refresh a frame) — click to refresh the snapshot.

4.3.3 Jumping to Video from Map Level

Click on the Video button on the right sidebar to view video from all Cameras of the current Map level
(see Figure 38).

Figure 38. View Video Button

The Cameras of the current Map level will be automatically placed in the working area in the most
suitable layout of the Main View (see Figure 39).

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Warning! The video preview is not available for Cameras that are not displayed on the Map due to zooming or
shifting.

Figure 39. Displaying View of the corresponding Map level

To return to the Map, click the Map button in the right panel.

4.3.4 Object Search on Map

To search objects on the Maps, click the Search button on the right panel (see Figure 40).

Figure 40. Search button

The Search window contains a list of all Map levels and associated Cameras, as well as filtering tools for
this list (see Figure 41).

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Figure 41. Search window

To search for Level or Camera by name, type the name or a part of the name of the required object in the
Find object field (see Figure 42). By default, the search is performed on all available Maps. To search for
objects belonging to certain Maps, click on the right field and select required Maps in the drop-down list.
The list of objects is filtered automatically whenever search conditions are changed. To clear the search
fields, click the (Clear Filters) button.

Figure 42. Search results

Levels and Cameras that match the search conditions are highlighted in the list. Click on the Camera to
open the Map level containing this Camera in the working area. Click on the level to open this Map level
in the working area.

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4.4 Working with Alarms

To view the shortlist of the most recent alarm events click the Alarms button, located at the top right
corner of the window (see Figure 43). The dropdown list displays the six most recent events from any
Camera. Click the event to view the video associated to this alarm event (see Playback of Alarm-related
Video). To access the list of all alarm events, press the View all button.

Figure 43. List of recent alarms

The following operations are described below:

· Jumping to Alarm List from Camera Cell.
· Playback of Alarm-related Video.
· Alarm List Filtering.

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4.4.1 Jumping to Alarm List from Camera Cell

Click the (Alarms) button in the Camera cell to open a list of Camera alarms (see Figure 44).

Figure 44. Opening Alarm list

SecurOS WebConnect will display a window with Camera alarms, where one can also view the archive
video (see Playback of Alarm-related Video). To go back to video, click the button in the Alarms
list (see Figure 45).

Figure 45. Going back to the live video from the alarm list

4.4.2 Playback of Alarm-related Video

Select required event in the Alarms list to view related video archive. SecurOS WebConnect will switch
to Archive mode and the archive video will be opened in a separate area (see Figure 46). The Camera
archive pointer will be automatically set to the start time of the alarm event. To close the archive video
area, click the button in the Alarms list.

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Figure 46. Playback of alarm-related video

4.4.3 Alarm List Filtering

Use the following tools to perform search and navigate in the list of alarm events:
· Views and Cameras panel.
· Calendar.

The list of alarm events can be filtered using the Views and Cameras panel (see Figure 47).

Figure 47. List of alarm evemts

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To quickly find the required View or Camera in the panel, type the name or part of the name of the object
in the corresponding field — Find views or Find cameras. Click on required Views or Cameras to apply
filters. All objects selected in the panel are highlighted with blue color. The result of applying the filters
is presented in Figure 48.

Figure 48. Filtering the list of alarm events using the Views and Cameras panel

When one selects the View, the list of alarm events will be filtered by all Cameras of this View. When one
selects Cameras in the panel, the alarm events of these Cameras will also be displayed in this list,
regardless of their belonging to any View. Click on View or Camera again to deselect the selection and
cancel the filtering. Click the (Reset filters) button to deselect all Views or Cameras in corresponding
area.

The Calendar provides the ability to view alarm events for a specific date or range of dates
(see Figure 49). Click on the button placed in the in the upper left area of the alarm events list to
open the Calendar. To filter the list of alarm events, select the required date or set the date range and
click the OK button.

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Figure 49. Filtering the list of alarm events using the Calendar

4.5 Other Operations

This section contains description of the following operations:
· Changing Site Name.
· Changing Interface Language.
· Logout.

4.5.1 Changing Site Name

Specify Site name for the convenient work with different sets of cameras and the management of
multiple SecurOS WebConnect sessions in different browser tabs. The example is shown in Figure 50.

Figure 50. Example of names for two sites

To rename the Site, choose the Specify the site name command in the menu, located in the upper left
corner of the application Main screen (see Figure 51). If the Site name was not specified during the
authorization, select Change the site name.

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Figure 51. Changing site name

In the pop-up window specify Site name and select Save option (see Figure 52).

Figure 52. "Change site" window

4.5.2 Changing Interface Language

To change the WebConnect user interface language, choose the Change language command in the
menu, located in the upper left corner of the application Main screen (see Figure 53).

Figure 53. Changing language

4.5.3 Logout

To end the WebConnect session, choose the Logout command in the menu, located in the upper left
corner of the application Main screen (see Figure 54).

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Figure 54. Logout WebConnect

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Technical Support Information

5 Technical Support Information

Current section contains service information that is necessary on addressing to Intelligent Security
Systems Technical Support.

Note. Collected data have to be send to the Intelligent Security Systems Technical Support Team (see Getting
Technical Support).

To ensure quick technical support, prepare the following technical information:

Warning! Data in items marked by "*'' are necessary to report.

1. (*) User (customer) name to address to.

2. (*) Organization name.
3. (*) User (or organization) contacts: phone, e-mail.
4. Name of a personal Intelligent Security Systems manager (on Intelligent Security Systems authorized
partner case). Otherwise, give the following data:
· Company where the hardware and software components were purchased.
· Actions proposed to solve the problems announced by a partner from whom the product was
purchased.
5. (*) Problem description.
6. (*) Actions results in the problem.
7. List of changes which result to the problem in case of applying after some changes in system
settings/configuration.
8. System and diagnostic information on computer and SecurOS system configuration obtained from
the SystemInfo utility (see SecurOS Administration Guide for detailed information about utility).
If it is impossible to run the utility provide the following information:
· (*) Guardant keys identifiers and Dallas code;

Note. Equipment Dallas code can be found by the Hardware Report Utility (see SecurOS Administration
Guide for detailed information about utility).

· (*) name and version of the installed Intelligent Security Systems company software.
· total number of video servers and monitoring (operator) workstations in the system;
· operating system (name and service pack version).
9. Another useful information, if possible. For example:
· computer equipment configuration.
· central processors load.
· main and virtual memory used volumes.
· network load.

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· network and network neighborhood configuration.

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