Lecture 1
Lecture 1
1
Lecture 1: Basics of quality improvement
What is Quality?
• What makes a good quality
car
computer
knife
children’s toy
pizza delivery
Describe a recent time when you have experienced bad
quality?
Note that this definition implies that if variability in the important characteristics
of a product decreases, the quality of the product increases.
How effective?
strategic activity:
Without a strategic quality plan, an enormous amount of
time, money, and effort will be wasted by the organization
dealing with faulty designs, manufacturing defects, field
failures, and customer complaints.
• Identifying customers
• Identifying their needs [this is sometimes called
listening to the voice of the customer (VOC)].
• Eight dimensions of quality discussed
The set of activities that ensures the quality levels of products and
services are properly maintained and that supplier and customer
quality issues are properly resolved.
It is important for?
Chapter 1 Introduction to Statistical Quality Control, 7th Edition by Douglas C. Montgomery. 20
Copyright (c) 2012 John Wiley & Sons, Inc.
Quality control and improvement
The set of activities used to ensure that the products and services
meet requirements and are improved on a continuous basis.
P{single meal good} (0.999)10 0.9900, P{Monthly visit good} (0.99)4 0.9607
P{All visits in the year good} (0.9607)12 0.6186
• Initially in manufacturing
• Commercial applications
– Banking
– Finance
– Public sector
– Services
• DFSS – Design for Six Sigma
– New process design
– New product design (engineering)
Source: https://pubmed.ncbi.nlm.nih.gov/26334572/
Introduction to
statistical quality
control by Douglas C.
Montgomery, 6th
edition, Wiley
Publications, 2008
or 7th edition 2013
39
GRADING POLICY
GRADING POLICY
Evaluation Tool Weight
Assignment and quiz 15
Midterm (in-class) Monday, May 31, 2023, 6:30 PM 30
Final (in-class) 40
Project 15
Total 100
Passing Criteria:
Passing the final exam is required to pass the course.
40
Assignment submission
41
Academic code of conduct
https://www.concordia.ca/conduct/academic-integrity.html
Any unauthorized collaboration or use of material will be
reported
What does unauthorized mean?
See above link
Example: if an assignment is individual but you collaborate with your
friend to solve it; if you ask another person to conduct some or all of
your work
42
Professionalism
There will be various group work and peer- review exercises in the
class – please be constructive and respectful of others and act
professionally!
43
Communication
44
Questions