DEPARTMENT OF PSYCHOLOGY 7.

Informal changes that employees make in their job is

IO-COMPETENCY EXAMINATION called:

1. The gathering, analysing, and structuring of a. Job reconstruction

information about a job’s components, b. Position alterations
characteristics, and requirements is a process c. Spontaneous revision
called d. Job crafting

a. Job Description 8. Koa is writing a job description and can't decide

b. Surveying whether she should include “getting coffee for the
c. Job Analysis boss” as a task. Her decision is related to the issue of
d. Task Analysis
a. Task analysis
2. The Industry has a strategy of promoting b. The Peter Principle
employees who will perform well. c. Formal vs. informal requirements
Unfortunately, many of the employees d. Level of specificity
promoted do not become effective supervisors.
Currently, there is a predicament because most 9. Lilo conducted a job analysis by convening a panel of
of the supervisors are getting poor experts and having the panel identify the objectives
performance reviews. The Industry seems to be and standards that are to be met by the ideal
a good example of incumbent. What method of job analysis is Luigi
using?
a. Person power planning
b. Peter Principle a. Ammerman Technique
c. Anderson Analog b. Negy-Reilly Approach
d. None of the above c. AET
d. PAQ
3. It is the section in a job description that can
affect a person’s perceptions of the status and 10. Creating examples of good and bad performance, and
worth of a job categorising these examples based on their
similarities and differences with other examples, best
a. Work context defines which job analysis method?
b. Work activities
c. Brief summary a. Ammerman Technique
d. Job title b. Job-element approach
c. Critical incident technique
4. Job competency is also known as: d. Task analysis

a. KSAOs 11. Level of responsibility, mental demands, and

b. Training requirements education requirements would be potential
c. Job factors _____________ factors.
d. Work context
a. Task
5. It is also called as a job specifications in a b. Compensable job
thorough job description c. Structural
d. Job related
a. Competencies
b. Work activities 12. In job evaluation, compensable factors would be
c. Performance standards associated with determining _____, whereas salary
d. Brief summary surveys would be associated with determining _____.

6. The section of a job description which contains a. External equity/wage trend lines
the knowledge, skills, abilities, and other b. Internal equity/wage trend lines
characteristics necessary to be successful on c. External equity/internal equity
the job is labelled _________________; the d. Internal equity/external equity
section containing a list of tasks and activities
in which the worker is involved is labelled 13. ______ is the process of determining a job’s worth.
_______________.
a. Performance appraisal
a. performance standards/ work activities b. Job evaluation
b. work context/ work activities c. Job analysis
c. job competencies/ work activities d. Comparable worth
d. job competencies/ work context
14. When an organization determines where it
wants to be when compared with the
 compensation policies of other organizations, 20. Recruitment ads that places company logos and use
they are determining their: creative illustrations attract _____ applicants, while
ads including salary ranges and company phone
a. Compensation structure numbers attract ______ applicants.
b. Market position
c. Rank order a. more/ more qualified
d. External equity b. More qualified/ fewer qualified
c. Higher quality/ more
15. All employees at Pak na Pak Theme Park are d. more/ higher quality
required to work on weekends because that is
when 80% of the customers visit the park. 21. Which of the following types of ads are placed by
Chelli likes to go to church on Sunday morning applicants rather than by organization?
and asks that he will not work on Sunday. Must
the park accommodate his request? a. Applicants never place their own ads
b. Situation wanted applicants
a. Yes, preferences for days and time of c. Position available ads
worship are protected d. Help wanted ads

b. No, private sector organizations are not 22. Hot Pizza Company places their vacant position on
required to accommodate their pizza boxes. Bee Jolly Restaurant posts job
days of worship openings at the store entrances. Hot Pizza and Bee
Jolly are using what kind of recruitment ads?
c. No, because going to church in the
morning is a preference and he a. Market products principle
can go in the evening b. Point-of-purchase methods
c. Campus recruitments
d. Yes, religious accommodations must d. Employment agencies
always be made
23. Compared to employment agencies, executive search
16. Which of the following is thought to be the firms:
foundation of employee selection?
a. Are more likely to charge the applicant
a. Job performance b. Charge higher fees
b. Job analysis c. Charge lower fees
c. Job evaluation d. Are not ethical
d. Job description
24. Research has indicated that employees referred by
17. ABC organization has difficulty getting enough successful employees had _____ than did employees
qualified applicants from its existing personnel who had been referred by unsuccessful employees.
to fill a vacant position. As a solution, the
organization seeks qualified applicants from a. Lower motivation
outside the organization. This is an example of b. Higher motivation
c. Shorter tenure
a. Personal selection d. Longer tenure
b. External recruitment
c. Internal recruitment 25. Realistic job previews involve telling potential
d. Recruitment applicants the _____ a job with an objective of
increasing _____.
18. Based on the available research, which of the
following recruitment strategies may enhance a. Truth about/ tenure
employee morale and motivation? b. Truth about/ performance
c. Positive aspects of / referrals
a. Use of electronic media d. Positive aspects of / applications
b. External recruitment
c. Internal recruitment 26. The most commonly used method to select employees
d. Job analysis is:
a. Letters of recommendation
19. If a company has a high rate of promoting from b. Physical tests
within, which of the following may result? c. Psychological tests
d. Employment interview
a. Decrease in benefits
b. Stale workforce devoid of many ideas 27. Which of the following is NOT part of a highly
c. Diverse workforce full of new ideas structured interview?
d. High group cohesiveness
a. A standardized scoring key for each question
 b. Use of intuition
c. All applicants are asked the same questions a. A cognitive ability test
d. Job-related questions b. Job knowledge testing
c. A work sample
28. Interview questions such as, “Why should I hire you” d. An assessment centre
and “What college subjects do you like best”
demonstrate which negative aspect of unstructured 35. Which of the following selection methods uses
interviews? multiple techniques and multiple observers to
evaluate applicants as they perform different
a. Recency effects job-related tasks?
b. Primacy effects
c. Contrast effects a. Job-knowledge testing
d. Lack of job relatedness b. Psychological testing
c. Assessment centers
29. An applicant who look around the interviewer’s office d. Work samples
and pays close attention to such items as pictures and
plaques probably has a good understanding of the role 36. Which assessment center techniques are designed to
______ plays in their interview score simulate the types of daily information that appear on
a manager’s or employee’s desk?

a. Lack of job relatedness a. In-basket technique

b. Interviewer-interviewee similarity b. Leaderless group discussion
c. Negative information bias c. Work sample
d. Interviewee appearance d. Simulation

30. A good example of a ______ interview question is 37. A job applicant is given a set of questions in which she
“Your resume says that you worked for the JACK-JILL is asked to rate the extent to which she is outgoing,
Club Manila, what is that?” anxious, optimistic, careful, and loyal. She is probably
taking:
a. Clarifying
b. Future focused a. An assessment center
c. Past focused b. A cognitive ability test
d. Skill level determining c. An interest inventory
d. A personality inventory
31. A good example of a ______ interview question is “If
a customer started yelling at you, how would you 38. Which of the following psychological tests or selection
handle the situation?” methods is LEAST likely to predict the criterion with
which it has been paired?
a. Clarifier
b. Future-focused (situational) question a. Interest inventories / employee performance
c. Past-focused question b. Cognitive ability / performance ratings
d. Disqualifier c. Personality inventories / sales
d. Biodata / tenure
32. In industrial psychology, it is commonly believed that
the best predictor of future performance is: 39. Which of the following is the best predictor of training
proficiency?
a. Asking the person if they can do the job
b. Past performance a. Vocational interest
c. Present performance b. Education
d. Results from a psychological test c. Experience
d. Cognitive ability
33. The major disadvantage to job knowledge tests is that
even though they do a good job of predicting 40. In industry, ______ is used to establish the content
performance, they often result in ______. validity of selection tests or test batteries

a. Adverse impact a. An experiment

b. Invasion of privacy issues b. Job evaluation
c. Misdiagnosis c. Correlational analysis
d. High costs d. Job analysis

34. A selection method that requires data-entry clerk 41. A typing test was administered to 50 data-entry
applicants to actually enter information into a clerks at a particular organization. There was a strong
computer using a particular software package is correlation between their scores on the typing test
MOST accurately referred to as: and their performance as dataentry clerks. This type
 of correlational analysis refers most specially to a. Banding
establishing: b. Passing score
c. Top down selection
a. Criterion validity d. Multiple hurdle
b. Concurrent validity
c. Content validity 48. Which of the following is the most important use of
d. Construct validity performance evaluation results?

42. With a ______ validity design, the test is administered a. Personal research
to a group of job applicants who are going to be hired. b. Employee training and feedback
The test scores, which are not used in the actual c. Employee promotion
hiring decision, are then compared to a yet to come d. Employee compensation
measure of job performance.
49. Whereas supervisors see the ______ of an employee’s
a. Face effort, peers often see the _______.
b. Content
c. Predictive
d. Concurrent a. Mental part/ physical part
b. Physical part/ mental part
43. If a small police department uses a cognitive ability c. End result/ actual behavior
test because a meta-analysis indicated cognitive d. Actual behavior/ end result
ability is the best predictor of performance in the
police academy, it is: 50. When peer ratings are used, research has found that
high performers evaluate their peers _______ low
a. Using validity generalization performers
b. Going to see a reduction in quality
c. Using the Taylor-Russell method A. The same as
d. Breaking the law B. More strictly than
C. More leniently than
44. Even though a test is both reliable and valid, it is not D. None of these would be true
necessarily useful. The ______ were/was developed to
determine the amount of money that an organization 51. According to most research, subordinate feedback
would save if it used a particular test to select results _________.
employees.
A. Higher supervisor turnover
a. Brogden-Cronbach-Gleser utility formula B. Bad feelings among employees
b. Lawshe tables C. Increased supervisor performance
c. Expectancy charts D. Subordinates being fired
d. Taylor-Russell tables
52. To get better customer feedback on employee
45. If an HR director believes the higher that applicants performance, _______ are used.
score on a test, the better they will do on the job, she
could take a ______ approach to hiring decisions. A. Secret shoppers
B. Consultants
a. Banding C. Peer ratings
b. Passing score D. Employee comparison
c. Non-linear
d. Top-down 53. Which of the following performance appraisal
approaches focus on employees’ attributes such as
46. Which approach to employee selection would their dependability, assertiveness, and friendliness
administer several tests to employees one at a time,
with the least expensive tests being administered first; A. Competency focused
would score the various tests on a pass/fail basis; and B. Goal focused
would continue to test each applicant until he/she C. Task focused
failed one of the tests? D. Trait focused

a. Multiple-hurdle approach 54. Which of the following employee comparison methods

b. Multiple cut-off approach involves comparing each possible pair of employees
c. Cutoff approach and choosing which one of each pair is the better
d. Multiple -regression approach employee?

47. Which of the following hiring decision strategies takes A. Paired comparison
into consideration the degree of error associated with B. Forced distribution
any test score? C. Rank Order
D. Behavioral anchored rating scales
55. With the ___________ method, a predetermined D. Person
percentage of employees are placed into one of five
categories. 62. An organization decides to send cashiers who have a
high incidence of shortages on the job to a retraining
A. Paired comparison program in order to correct this problem. This practice
B. Forced distribution demonstrates which type of needs analysis
C. Rank Order
D. Behavioral anchored rating scales A. Organizational analysis
B. Person analysis
56. Which of the following criteria is a subjective measure C. Choice analysis
of performance for a waitress? D. Job analysis

A. Number of positive comments received 63. Which of the following types of person analysis
B. Average amount of money spent on a meal methods eliminates the problems of performance
C. Number of days absent from work rating errors and is based on the premise that
D. A supervisor’s rating of dependability employees know best their own strengths and
weaknesses?
57. The most common type of rating scale is the
_________ scale A. Performance appraisal scores
B. Surveys
A. Behavioral anchored rating C. Skill tests
B. Behavioral observation D. Knowledge test
C. Graphic rating
D. Forced choice rating 64. ___________ are a good training method for teaching
analysis and synthesis skills
58. A type of distribution error in which a rater tends to
rate every employee at the upper end of the scale is A. Critical incidents
called __________ error B. Case studies
C. Computer assisted instruction
A. Leniency D. Programmed instruction
B. Central tendency
C. Strictness 65. __________ exercises allow the trainee to work with
D. Halo equipment and in an environment like that found in
the actual job.
59. An employee’s ratings on the dimension of initiative
are highly correlated with all of the other performance A. Case study
appraisal dimensions (e.g., cooperation, job B. Simulation
accomplishment, job knowledge). Which type of C. Programmed instruction
rating error may be occurring? D. Critical incident

A. Central tendency error 66. For two days prior to “opening,” employees in a Food
B. Strictness error and Beverage Department actually take orders,
C. Halo error prepare food, serve meals, and compute check totals
D. Proximity error for other employees posing as tourists. These
exercises allow the staff members to work in an
60. Louise is perceived by her dining room manager, environment that closely resembles the actual work
Lourfe, as the best waitress as who ever worked for environment. These exercises are referred to as:
her. Naturally, Louise’s ratings on her performance
appraisal are all high. Tom, on the other hand, is an A. Apprentice training
average waiter, yet, after evaluating Louise, Lourfe’s B. Simulations
ratings of Tom are below average. This type of rating C. Behavioral modeling
error is referred to as D. Role playing

A. Contrast error 67. Whereas role play has trainees perform behavior they
B. Halo error might ______ perform, behavior modeling has
C. Proximity error trainees role play _______ behavior they might
D. Preference error perform on the job

61. If the results of the organizational analysis indicate A. Ideal/normally

that a positive climate for training exists, the next B. Normally/below average
step is to conduct a ___________ analysis C. Normally/ideal
D. Role play is not part of behavior modeling
A. Climate
B. Demographic 68. An advantage of holding a training session off- site is
C. Task
 A. The location can serve as a reward C. The Golem effect
B. A reduction in training expenses D. Socially influenced self-esteem
C. That it is easier to organize the training
D. All of the above are advantages 75. Jeshy hates his work but will work hard if the
supervisor is around to punish employees who are not
69. Which training method allows trainees to experience working. Jeshy is probably _____________
working in many or all of the jobs in an organization,
allows for greater flexibility in replacing absent A. High in extrinsic
workers, and helps improve job satisfaction? B. High in intrinsic
C. Low in both extrinsic and intrinsic
A. Role playing D. High in both extrinsic and intrinsic
B. Behavior modeling
C. Job rotation 76. Marge is motivated by jobs in which she can help
D. Apprentice training others, whereas Jay is motivated by the desire to
influence others. Marge has a high need for
70. Though coaching has many strong points as a training __________ and Jay has a high need for __________.
method, it is not without its problems. Which of the
following is a problem associated with using coaching A. Affiliation/power
as a training method? B. Affiliation/achievement
C. Achievement/affiliation
A. Coaching reduces the expert’s productivity D. Achievement/power
B. Good workers are not always good trainers
C. Neither of the two are problems 77. Tyrion assigns tasks that are challenging, yet
D. Both are problems achievable and specifically tells employees what he
expects from them. It sounds like Tyrion believes in:
71. Feedback in training works best when it is given in
_______ amounts and _______ feedback is provided A. Providing feedback
B. The Pygmalion effect
C. Intrinsic motivation theory
A. Small/only positive D. Goal setting theory
B. Moderate/only negative
C. Large/positive 78. A supervisor rewards a restaurant employee for
D. Moderate/both positive and negative cleaning the bathrooms by allowing the employee to
stock the salad bar. ___________ would predict that
72. An organization requires its managers to “get away” the opportunity to stock the salad bar would actually
for a few days and participate in a training program be reinforcing.
designed to increase their effectiveness as managers.
Following the training program, managers often feel A. Gainsharing
the training program was worthwhile; however, it is B. The Premack principle
not uncommon for these managers to return to their C. Social loafing
operations and perform their old habits while ignoring D. Classical conditioning
the recently presented principles. This scenario is
related to the issue of: 79. The president of River Bank tries to motivate
employees by giving them 10,000 Php every time he
A. Transfer of training notices them providing excellent customer service.
B. Massed practice The problem is that the president is never in the
C. Distributed practice branch offices. According to the __________
D. Feedback component of expectancy theory, this plan will not
motivate employees.
73. Camille send all of her new employee to a self-
esteem workshop. She must believe in ___________. A. Equity
B. Expectancy
A. Consistency theory C. Instrumentality
B. Equity theory D. Valence
C. Expectancy theory
D. Social learning theory 80. According to two-factor theory, _________ is an
example of a hygiene factor
74. An employee’s supervisor places full confidence in the
employee and believes that the employee can handle A. Growth
a fairly difficult task. This boosts the employee’s B. Control
self-esteem which in turn increases her performance. C. Responsibility
This phenomenon is known as: D. Salary

A. Consistency 81. Jon Snow has an internal locus of control and a high
B. The Pygmalion effect self-esteem. We would predict that he would be:
 A. Dissatisfied with his job and life D. Volitional commitment
B. Satisfied with his job but not life
C. Satisfied with life but not his job 88. Research by McClelland has demonstrated that high
D. Satisfied with both his life and job performance managers have a “leadership motive
pattern.” This pattern is characterized by a high need
82. According to ____________, “new” employees who for _______ and a low need for _______.
work with highly satisfied “old” employees are more
likely to be highly satisfied themselves. A. Power/affiliation
B. Affiliation/power
A. Individual differences theory C. Achievement/power
B. McClelland’s needs theory D. Power/achievement
C. Consistency theory
D. Social information processing theory 89. Employees on the 7th floor go to lunch together and
employees on the 2nd floor play together in a city
83. Arya is angry about a promotion decision. Though she basketball league. These examples demonstrate the
is not sure that she was the best candidate, she feels importance of _________ in forming groups.
that she never really got the chance to demonstrate
her skills. Arya’s dissatisfaction is consistent with A. Emotional support
research on: B. Physical proximity
C. Common interests
A. Distributive equity D. Assignment
B. Procedural consistency
C. Distributive justice 90. The management staff of a busy cafeteria have not
D. Procedural justice been getting along well. To increase group
cohesiveness, the general manager criticizes each of
84. With __________ employees are given more tasks to the other managers’ performance and the overall
do at one time, whereas ___________ means that an operation of the cafeteria. The general manager’s
employee performs the same number of tasks at one attempt to increase group cohesiveness is based on
particular time and then moves on to other tasks for a the principle of:
specified time.
A. Membership stability
A. Job enlargement/job rotation B. Group isolation
B. Job rotation/job enlargement C. Social impact theory
C. Job enlargement/job enrichment D. Outside pressure
D. Job enrichment/job rotation
91. A group member who coordinates the group’s
85. You would like to hire employees who will not miss activities and finds new information is ________
work. Your best bet would be to hire applicant who oriented, whereas one who’s main role is encouraging
score high on the personality dimension of: and supporting others is _________ oriented

A. Conscientiousness A. Social/task
B. Extroversion B. Task/social
C. Agreeableness C. Individual/maintenance
D. Neuroticism D. Individual/task

86. Jamie conducted interviews employees who quit their 92. Sansa notices that none of the other members of her
jobs with his company. He found that the majority of group are working hard so she decides to lower her
employees were leaving because the work hours and effort. Her behavior supports the ___________ theory
pay did not match their expectations. To reduce future of social loafing.
turnover, Jamie should develop:
A. Free-rider
A. A meditation program B. Individual dominance
B. A realistic job preview C. Distraction
C. A test of person-organization fit D. Sucker-effect
D. More opportunities for advancement
93. Not having the group leader state his/her own
87. Bran has been working with Raven Manufacturing for position in the decision-making process, and having
29 years and has one year left to be eligible for full the group leader promote open discussion and
retirement benefits. He has a house three minutes encourage group members to speak are ways to
from work and his children all live close by. Bran reduce the effects of:
would most likely to be high in:
A. Social loafing
A. Affective commitment B. Social inhibition
B. Continuance commitment C. Evaluation apprehension
C. Normative commitment D. Groupthink
94. A difficult worker obsessed with completing a task
quickly is classified as a __________, whereas one
who dominates conversations and does not listen to
other’s ideas is a __________.

A. Tank/know-it-all
B. Know-it-all/tank
C. Tank/sniper
D. Sniper/know-it-all

95. Which of the following would be least likely to react

negatively to stressors?

A. Type A personalities
B. Neurotics
C. Type B personalities
D. All three would react negatively

96. Scivigne was yelled at by her boss because she has

not been doing all of her duties. She is anxious and
depressed because she never knows what tasks are
hers and what tasks are supposed to be performed by
others. Scivigne’s

A. A lack of person-organization fit

B. Role ambiguity
C. Role conflict
D. Role overload

97. People who like to make decisions and take charge

run into problems when they are hired by an
organization that is team oriented. This trouble is
probably the result of:

A. A lack of person-organization fit

B. Role ambiguity
C. Role synchronization
D. Role overload

98. Daenarys always asks her boss if she needs help and
is willing to stay late. Cersei talks negatively about her
coworkers and keeps important information from
them. Which of the following is true?

A. Neither Daenarys or Cersei is playing politics

B. Cersei and Daenarys are both playing politics
C. Daenarys is playing negative politics
D. Cersei and Daenarys are both playing negative
Politics