AT&T Collaborate

Feature access codes

Feature access codes give you quick access to AT&T Collaborate SM features from the
keypad on your phone. Your administrator controls your access to some of these
features. You might not have access to all the features described here.

Note: In most cases, you enter a specific feature access code and then, depending on the
make and model of your phone, you press the Dial soft key or the pound (#) key to access
the feature. Some feature access codes that you enter during a call require that you first get
a dial tone by starting a second call. In these cases, you typically put the current call on hold
and press a line key button to start a new call.

Feature access codes

These feature access codes let you use Collaborate features from your keypad.

Code Feature Action

*50 Account or Authorization Used to dial the account or authorization code if

Code you’ve been configured to dial these codes.

*77 Anonymous Call Turns on Anonymous Call Rejection. The system plays
Rejection Activation an announcement to inform you that the feature has
been activated.

*87 Anonymous Call Turns off Anonymous Call Rejection. The system plays
Rejection Deactivation an announcement to inform you that the service has
been deactivated.

*52* Anonymous Call Plays an announcement informing you of your

Rejection Interrogation Anonymous Call Rejection status and details.

#9 Automatic Callback Menu Presents the Automatic Callback menu. The Automatic
Access Callback service monitors a busy line and notifies the
user as soon as the line becomes free.

*86 Automatic Callback Cancels an active Automatic Callback request.

Deactivation

*72 Call Forwarding -Always Turns on call forwarding for all calls coming in to a
Activation phone number you specify. Enter the code and phone
number or extension where you want to forward calls.
*73 Call Forwarding - Always Turns off Call Forwarding - Always.
Deactivation

September 5, 2019

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AT&T Collaborate Feature access codes

Code Feature Action

*21* Call Forwarding - Always Plays an announcement informing you of the current
Interrogation status and destination phone number for Call
Forwarding - Always.
*21 Call Forwarding - Always Turns on Call Forwarding - Always to Voicemail.
to Voicemail Activation
#21 Call Forwarding - Always Turns off Call Forwarding - Always to Voicemail.
to Voicemail Deactivation

*62 Call Forwarding - Busy Turns on Call Forwarding - Busy. Enter the code and
Activation the phone number or extension. All calls that come in
when your phone is busy are forwarded to the
number you enter.

*63 Call Forwarding - Busy Turns off Call Forwarding - Busy.

Deactivation

*67* Call Forwarding - Busy Plays an announcement informing you of your Call
Interrogation Forwarding - Busy status and details, including the
number where calls are forwarded.
*40 Call Forwarding - Busy to Turns on Call Forwarding - Busy to Voicemail.
Voicemail Activation

#40 Call Forwarding - Busy to Turns off Call Forwarding - Busy to Voicemail.
Voicemail Deactivation
*92 Call Forwarding - No Turns on Call Forwarding - No Answer. Enter the code
Answer Activation and a forwarding phone number for your unanswered
calls.

*93 Call Forwarding - No Turns off Call Forwarding - No Answer.

Answer Deactivation

*61* Call Forwarding - No Plays an announcement informing you of your Call

Answer Interrogation Forwarding - No Answer status and details, including
the phone number where calls are forwarded.
*41 Call Forwarding - No Turns on Call Forwarding - No Answer to Voicemail.
Answer to Voicemail Redirects incoming phone calls to your voicemail
Activation when you don't answer.

#41 Call Forwarding - No Turns off Call Forwarding - No Answer to Voicemail.

Answer to Voicemail
Deactivation
*610 Call Forwarding - No Sets the number of rings you hear before This setting
Answer Timer applies to:

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AT&T Collaborate Feature access codes

Code Feature Action

• Voice messaging
• Voicemail
• Call Forwarding - No Answer
• Call Forwarding - No Answer to Voicemail
• Sequential Ring

*94 Call Forwarding - Not Turns on Call Forwarding - Not Reachable. Enter the
Reachable Activation code and a phone number or extension. When you
can't be reached by the network, such as during a
power outage or loss of Internet connection, your calls
are forwarded to this number. Other call forwarding
settings have precedence over Call Forwarding - Not
Reachable.

*95 Call Forwarding - Not Turns off Call Forwarding - Not Reachable. When your
Reachable Deactivation phone can't be reached (such as during a power
outage), calls are no longer rerouted to an alternate
number.

*63* Call Forwarding - Not Plays an announcement informing you of your Call
Reachable Interrogation Forwarding - Not Reachable status and details.

#76 Call Forwarding on a Turns on Call Forwarding on a Schedule. You must set
Schedule Activation Call Forwarding on a Schedule behavior through the
Collaborate user homepage.

#77 Call Forwarding on a Turns off Call Forwarding on a Schedule.

Schedule Deactivation

*68 Call Park Places the call on hold in such a way that other users
in the group or enterprise can retrieve the call. Dial
the code and the phone number or extension where
you wish to park the call.

#58 (Group) Call Park Parks the call on the user's Call Park group. When the
user dials the code, the service hunts for the first
available user in the Call Park group and parks the call
there.

*88 Call Park Retrieve Retrieves a parked call. Dial the code and the
extension where the call was parked to retrieve the
call.
*98 Call Pickup Answers the ringing phone within an assigned call
pickup group. If more than one phone is ringing, Call

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AT&T Collaborate Feature access codes

Code Feature Action

Pickup answers the phone that has been ringing the

longest.

*11 Call Retrieve Allows a user to move a call between devices or apps
assigned to that user. For example, dial call retrieve
on your IP phone to move a call from your Collaborate
─ Mobile App to your IP Phone.

*69 Call Return or Last Places a call to the phone number of the last call you
Number Redial received.

*53* Call Waiting Interrogation Plays an announcement informing you of your Call
Waiting status and details.

*70 Call Waiting – cancel Turns off Call Waiting for the next call. Enter the code
and the phone number of the person you’re calling.
Call Waiting is turned off for the duration of the call.

*43 Call Waiting Persistent Turns on Call Waiting for all calls.
Activation

#43 Call Waiting Persistent Turns off Call Waiting for all calls.
Deactivation

*54* Caller ID Delivery Plays an announcement informing you of your Caller

Blocking Interrogation ID Blocking status and details.

*67 Caller ID Delivery Turns on Caller ID Blocking for the next call. Enter the
Blocking per Call code and the phone number of the person you’re
calling. Your caller ID won’t appear on the receiving
party’s device. Used when Persistent Caller ID Blocking
is inactive.
*31 Caller ID Delivery Turns on Caller ID Blocking for all calls.
Blocking Persistent
Activation

#31 Caller ID Delivery Turns off Caller ID Blocking for all calls.
Blocking Persistent
Deactivation
*65 Caller ID Delivery per Call Turns on Caller ID for the next outgoing call. Enter the
code and the phone number of the person you’re
calling. Your caller ID will be allowed to appear on the
receiving party’s device. Used when Persistent Caller
ID blocking is active to override the blocking for this
one call.

September 5, 2019

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AT&T Collaborate Feature access codes

Code Feature Action

*57 Customer Originated Dial after receiving a threatening or harassing call.

Trace

*97 Directed Call Pickup Turns on Directed Call Pickup. Enter the code and the
phone number or extension you want to answer.

*33 Directed Call Pickup with Joins you to a phone call that’s in progress. Enter the
Barge In code and the phone number or extension of the call
you want to join. When you interrupt a call, the
already-connected parties hear a warning tone and a
3-way call is established.

*83 Diversion Inhibitor Use this code before a phone number to prevent
further forwarding of the call.

*78 Do Not Disturb Activation Turns on Do Not Disturb. Blocks call when you're busy
so that you're not interrupted.

*79 Do Not Disturb Turns off Do Not Disturb.

Deactivation

*96 Intercom Provides intercom-like functionality that lets you call

another Collaborate user and be connected instantly.
Enter the code and the phone number or extension of
another Collaborate user. The person you're calling
hears a brief warning tone, and then the phone
answers automatically in speakerphone mode.

*60 Music on Hold Per-Call Turns off Music on Hold for the current call.
Deactivation

*75 Personal Speed Dial Used to create Personal Speed Dial codes. Dial the
code and follow the prompts to set up a new speed
dial code. Use ** and the speed dial code to make a
call.
*51* Selective Call Rejection Plays an announcement informing you of your
Interrogation Selective Call Rejection status and details.
*99 Voicemail Clear MWI Voicemail Clear Message Waiting Indication (MWI) on
your Collaborate device.
*55 Voicemail - Direct Transfers a held call directly to voicemail. If entered
Transfer without a phone number, the caller will be transferred
to your voice mailbox. Enter with a phone number to
transfer the caller to another user’s mailbox.
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© 2018 AT&T Intellectual Property. All rights reserved. AT&T and the Globe logo are registered trademarks of AT&T Intellectual Property.
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