DPVR E3 Polaris Kit

User Manual

Version 1.3-20171228
 CONTENTS

1. Unpacking 1
Package contents 1
2. Headset 1
Introduction 1
Wearing the headset 3
Adjusting headbelt 4
Headset repair and maintenance 4
Headset indicators 6
Connecting earphone and microphone to headset via the
audio cable 6
3. Polaris base station 7
Introduction 7
Base station usage scenario 8
Polaris base station indicators 9
4. Polaris controller 9
Introduction 9
Button mapping 10
Recharging the Polaris controller 11
Polaris controller turning on/off, standby and waking up 12
Mounting Strap on the Polaris controller 12
Indicators on the Polaris controller 12
5. First use of the product 13
Download the DpnAssistant 13
Check computer configuration 13
Novice wizard 16
Connect the headset and computer 17
6. Configurations of the headset, controller and base station 18
Headset firmware upgrade 18
Load base station parameters 19
Upgrade base station firmware 22
Mount the base station positioning base station 23
Pairing the polaris controller and upgrading the controller
firmware 27
Base station calibration purpose 30
Base station coverage 30
Preparations for base station calibration 31
Base station calibration 31
7. Steam 43
What is the Steam? 43
What is the Steam VR? 43
Steam download and installation 43
How to perform room setup in Steam VR 43
In the Steam, how to open an non-Steam game downloaded
locally? 45
8. Gaming zone 46
What is the gaming zone? 46
Plan the gaming zone 46
Choose the gaming zone 47
Set up Standing Only gaming zone 48
Set up Room Scale gaming zone 49
Reset gaming zone 49
Verify setup 50
9. Troubleshooting 51
What to do if no Polaris controller is detected? 51
What to do if the indicator of the Polaris controller is off? 51
What to do if I disconnect the Polaris controller accidentally
during the firmware upgrade and cannot start up any more? 51
What to do if the headset cannot be traced? 52
What to do if the headset display is fuzzy? 52
What to do when I get the error“Failed to detect the DP
headset. Please check the connection?” 52
What to do if“HDMI disconnected”is shown in the Device
Connect of the DpnAssistant? 52
What to do if“USB disconnected”is shown in the Device
Connect of the DpnAssistant? 53
What to do when no sound is heard by using the audio cable? 53
Is it possible to play the VR audio from the computer at the
same time? 53
What to do if the base station calibration failed? 54
What are the warranty policies in case of accidental damage
with the Polarisbase station? 54
What to do when my TV remote control does not work while
the E3 Polaris is in use? 54
Health Tip 55
10. Contact us 55
11. Brand and copyright 56
1. Unpacking
Package contents

Main device Accessories

3-in-1 cable (installed)

Audio cable (installed)
DPVR E3 Polaris Back foam cushion
Lens cloth
Calibrator

Controller charger (x2）

Polaris controller (x2) USB cable (x2), i.e. USB to Micro-USB cable
Strap (x2）

Base station power supply*

Polaris base station*
Base station installation accessory kit *

Remarks: The positioning set (180º) is a single base station

configuration, including one base station, one base station power
supply and one accessory kit.
The positioning set (360º) is a dual base station configuration,
including two base stations, two base station power supplies and
two accessory kits.

2. Headset
introduction
The headset is the window bringing you into the virtual reality (VR)
environment. It includes sensors that are traceable by the Polaris
base station.

Hint: The headset includes several laser sensors inside. In order

they can receive well laser signals from the base stations, do not
cover the headset surface with any extra materials. In addition, keep
your hands or other items from blocking the location of the headset
sensors during usage.

1
Pictures:

Audio Cable

3-in-1 Cable

Cable Cover

DPVR Logo/
Pilot Lamp

Back Foam Cushion

Head Strap

Face Foam Cushion

Optical Lens
Baffler

Mic In

2
Wearing the headset
For glasses-free users, just wear the headset and adjust it to a
comfortable position.
For users with glasses, please follow these instructions to wear the
headset:

Fig. 1 Press the facial foam of the headset against

your glasses, and then pull the headband.

Fig. 2 Enclose the glasses with the facial foam, loosen

the headband and adjust to a confortable position.

3
Adjusting strap
The device comes with a headbelt which adapts to user’s head
circumference automatically through its elastic structure. If the head
circumference is too small and the headset may easily fall down due
to loose headbelt, please use the head buffer. If the head circumfer-
ence is big enough, the back foam cushioningis not necessary.

Velcro loop

Velcro hook

Headset repair and maintenance

Servicing the E3 headset
The following instructions are used for servicing your E3 headset.
• Keep the headset away from sharp items such as cable tip, in case
the headset lens be scratched.
• During use or storage, avoid direct irradiation from strong sunshine
or other light sources on the lens lest the product be damaged.
• When the headset is in storage, we recommend using protective
film on the lens to prevent accidental scratching.

Cleaning headset lens

• To wipe the lens, always use the lens cloth provided in the package.
• Dip the lens cloth in alcohol or special detergent.
• Wipe in circularity from the center to edge.
• While cleaning the lens, do not scratch the lens or remove other
parts of the headset.

4
Replace the facial foam
After use for a long time, the facial foam may be worn and needs to
be replaced when necessary.
1. Peel off the facial foam gently from the nose area.
2. Install the new facial foam as shown in the figures below and press
it gently onto the headset.

Facial contact surfece

HOOK&LOOP

Replacement for helmet cables

Warning: Products from different batches may need different cable
replacement methods. If the cable cover has screws, unscrew the
two screws first with a screwdriver before removing the cable cover.

For headset with screws: To replace the 3-in-1 cableor audio cable ,
firstly unscrew the screws, prize up the cable cover by using a small
screwdriver, draw out the old cable and insert a new one. Finally
resume the cable cover and tighten the screws.

The cable cover contains screw

tighteners!Pry the screw stud
and remove the screws with a
screwdriver. Insert a straight
screwdriver beneath the cable
and prize up the cable.

Replacing cable step 1

5
For headset without screws: To replace the 3-in-1 cable or audio
cable, prize up the cable cover by using a small screwdriver, draw out
the old cable and insert a new one. Finally resume the cable cover.

Push the cablie into

the cable ties and
fixing ring.

Replacing cable step 2

Headset indicators
Blue on: Headset is in normal work
Blue flash: Headset is in standby.
Green: Headset is in magnetic calibration process.

Connecting earphone and microphone to headset via the

audio cable
After the audio cable of the headset is connected to an earphone:
1. Select Playback Device from the right-click menu of the sound
icon from the bottom-right corner of computer desktop. The audio
setup window appears.
2. In the audio setup window, choose the desired audio output port,
such as DPVR E3. Click Set as Default.

6
3. Polaris base station
Introduction
Hint: The Polaris base station sends signals to the headset and
controller. Keep the front panel from being blocked by anything.
When the Polaris base station is turned on, it may interfere with
some infrared sensors nearby, such as the sensor in TV remote
control.

Front: Side: Back:

Indicator LOGO(upward) Power jack
USB socket
Master/slave switch
Base station mounting hole (upper)
Base station mounting hole (lower)

Warning: The base station includes precision components which are

subject to damage in case of drop or impact. Use or store it carefully!

Hint: Do not open the cover of the Polaris base station, because that
may cause harm to you or your product.
Please stop using the Polaris base station if its front panel is broken.

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Base station usage scenario
Single base station: One base station is used and it must be the
master. It is applicable for standing or sitting experience in a small
space. The coverage of a single base station is about the 180º area
around the radiated object.

Master
Master
base station

90 degrees
base station

Dead zone

Side view Top view

Dual base stations: Two base stations are used. One is the master
(identified as M) and the other is the salve (identified as S).

Slave
base station

Master 90 degrees
base station

90 degrees

Dead zone

Dead zone

Difference between the single and dual base station configura-

tions
A single base station covers the 180º area facing it. Loss of position
may occur when you turn your back to the base station. When two
base stations are arranged in face-to-face positions, a 360º coverage
is realized, so the player in between the two base stations can enjoy
free movement without loss of positioning.
In light of the game type, many games have been designed for 180º
area, so a single base station will suffice. The dual base station
configuration supports the games for both 180º and 360º areas, so
the compatibility experience is better. If the user has bought one
base station, another base station can be bought later to upgrade
the configuration into dual base stations.

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 Polaris base station indicators
The status indicators have the following meanings:
Blue on: The master base station is in normal mode.
Blue flash: The master base station is just started up or unstable due
to some shake.
Green on: The slave base station is in normal mode.
Green flash: The slave base station is just started up, or fails to
receive signals from the master base station, or is unstable due to
some shake.
Red: The slave base station has internal fault.
Red flash: The base station does not work normally due to
interference from other base stations.

4. Polaris controller
Introduction
The Polaris controller is used for interacting with objects within the
VR world. It has sensors that are traceable by the Polaris base
station.

Hint: Several laser sensors are located in the circular region at the
tip of the controller. Be sure that the laser sensors receive well laser
signals from the base station, do not cover the circular region at the
controller tip with any extra material. In addition, keep the sensors
at the controller tip clear of blocking by hands or any other items.

9
 Front: Back:
Power button Trigger
Indicator Side key
Direction key Side key
B button (return) USB socket
A button (OK) Strap hole
HOME button (menu)

Button mapping

Hint: You may get familiar with the Polaris buttons through the
operating instructions on the device connection page.

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Polaris Vive

B button (left to the joystick) Menu (above the touchpad)

DP button (below the joystick) System button (below the touchpad)

Grip left/right button GRIP

Trigger Trigger

Joystick (jog, not to the end) TrackPad touchpad (tap)

TrackPad touchpad
Joystick (push to the end) (press on correspodning locations all around)

A button (right to the joystick) TrackPad Button

Hint: For the function settings of the controller buttons in a game,

see the button setting instructions in that game. If you encounter
compatibility issue between the buttons and the game, please send
your feedback to the customer service on DP website.

Recharging the Polaris controller

When the red indicator is flashing, the battery is low. Please use the
provided Controller charger and cable to recharge the Polaris
controller. During the charging process while the controller is on, the
red indicator is on. When the battery is full, the indicator on the
controller turns blue (paired) or green (not paired). If the controller is
recharged after it is turned off, the red indicator is on during the
charging process and off when the battery is full.
It takes about 2 hours from the prompt for low battery to full battery
charged.

Hint: Be sure to use the provided power adapter to charge the

controller.

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Polaris controller turning on/off, standby and waking up
• Turn on: Press and hold the power button on the controller until the
indicator turns on and you feel a vibration.
• Turn off: Press and hold the power button on the controller until the
indicator turns off and you feel a vibration. Anytime pressing and
holding the power button for 10 seconds will forcibly turn it off.
• Go standby: When the Polaris controller receives no button pressing
and keeps still for 5 minutes, it goes standby.
• Wake up: Press any key (other than the direction keys) to wake it up.

Mounting Strap on the Polaris controller

Hint: The strap helps prevent accidental drop of the Polaris

controller . However, you should not wave or throw forcibly the
Polaris controller because the Strap may be broken.

1. Hole the Polaris controller and insert the thin end of the Strap
through the hole on back of the controller.
2. Insert the Strap through the loop and pull it tight.
3. Wear the Strap on your wrist. Adjust the lock catch so that the
Strap is fixed on your wrist comfortably.
See the illustrations below.

Indicators on the Polaris controller

• Blue: The spatial positioning controller is in normal mode.
• Blue flash: The controller is in standby status.
• Red: The controller is being charged.
• Red flash: The battery is low in the controller.
• Green: The controller has not been paired with the headset.
• Green flash: The controller is being paired with the headset.

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5. First use of the product
Download the DpnAssistant
Hint: The pages of DpnAssistant shown below may change slightly
with the version upgrading. The actual page of the DpnAssistant
shall prevail.
Download the DpnAssistant at http://dpvr.net/asisstant.html
The Device Connect page includes the information about the
headset, base station and controller, as well as the buttons of
Novice Wizard, Visit SteamVR.

Check computer configuration

The software comes with a tool that checks the computer
configurations, as shown below.

13
Click Start Check.

The checking results as shown below.

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 Recommended computer requirement
Version and configruation description Remarks

1. The OS versions listed have

been tested strictly, but it does
not mean those unlisted are
Windows 10 64-bit family/pro (recommended)
unusable.
OS version Windows 8.1 64-bit standard/pro
Software 2. Few games may have
Windows 7 SP1 64-bit family/pro/Ultimate
requirements for the DirectX
version. It just needs the
supplementary installation of
the appropriate program.
Game scenario

Scenario Most VR game runs smoothly with smooth experience

description of 3D video and 360º panoramic video 1. The hardware configuration
is directly related with the
Recommended game contents. More
Independent graphic card, desktop PC or laptop
configruations complicated picture rendering
CPU i5-4590 or AMD FX 8350 equivalent or above calls for higher computer
Nvidia GeForce GTX 970 or configurations.
Graphic card AMD Redeon R9 290 equivalent or above
RAM 4G equivalent or above

Hardware Video scenario

Scenario
smooth experience of 3D video and 360º panoramic video
description 1. Videos are played back
Independent graphic card, desktop PC with integrated through the video player
Recommended
desktop PC or laptop graphic card within the DpnAssistant.
configruations
2. The extent of smoothness
Intel i5-6500 equivalent varies slightly with the
CPU Intel 13 equivalent or above
or above computer configuration and
OS environment.
Nvidia GT-730 1G equivalent Intel-cored graphic card
Graphic card
or above HD530 equivalent or above

RAM 4G equivalent or above 4G equivalent or above

15
Novice wizard
We suggest novice users follow the workflow in the wizard after the
installation of the DpnAssistant.

For the E3 positioning version, select E3 Positioning Kit to start the

novice wizard. You will be guided through the setups for using the
product.
If you are familiar with the use of the product, you can skip the
instructions in the novice wizard and complete the configurations in
the setup pages.

16
Connect the headset and computer
Hint: Be sure to plug the HDMI cable onto the independent graphic
card!

Connect to the HDMI interface on

the graphic card of the computer.
Connect to the computer USB interface.

Connect to the computer USB interface.

Connect to the earphone.

17
 As shown below, the headset is connected to the computer
successfully. The headset information is displayed to the right of the
headset icon.

6. Configurations of the headset, controller and base station

Headset firmware upgrade
① As shown below, when a red dot appears at the top-right corner
above the Firmware Upgrade button, the firmware upgrade is
available. Click the Firmware Upgrade button to upgrade firmware.
Before doing it, be sure the Steam VR is turned off and no game is
running.

18
When the firmware upgrade is completed, upgrade the controller
as well to achieve the best VR experience. If the firmware upgrade
failed, click that button to try once again.

Load base station parameters

Hint: During the process of parameter loading, do not unplug any
cable to avoid firmware error.

1. Take out the Polaris base station, base station power adapter,
and USB to Micro-USB data cable from the package (the controller
USB cable can be used as well).
Put the base station on table stably and power on the base station
by using the provided power adapter.
Use the USB to Micro-USB data cable to connect the computer USB
interface and base station USB interface.

2. Choose Single Base Station (180° visual field) or Dual Base

Station (360° visual field) as required.

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3. (For the single base station 180° visual field) Make the M-S switch
on the back of the controller is at the M position, indicating the
current base station is the master.
(For the dual base station 360° visual field) Make the M-S switch is
at the M position on one controller, indicating the current base
station is the master; and the S position on the other, indicating it
is the slave.
In the dual base station configuration, the master is loaded first
and then the slave.
Hint: During the process of parameter loading, do not unplug any
cable to avoid firmware error.

Hint: If the base station parameter loading fails, make sure the
power supply of the base station is normal and the USB data cable
connection is good, and then try once again.

4. After successful loading, the base station serial number and other
information are displayed by click the button at the top-right
corner of the base station information pane.

20
Note: The parameter loading can also be done by clicking Load
parameter in the base station information pane.

5. When the base station parameter loading is completed, the USB

cable can be removed. This operation is needed only once. For the
subsequent uses, just connect the base station to power supply.

Hint: When the computer OS is re-installed, DpnAssistant is

re-installed or the base station is replaced, the base station
parameters need to be reloaded.

Hint: After the base station parameters are loaded, the product
serial number of the base station will be displayed in the base
station pane of the DpnAssistant.
Whenever necessary, compare the displayed serial number with the
one shown on label which is attached to the back of the base
station. If they do not match, reload the base station parameter
once again.

21
Upgrade base station firmware

1. When a firmware upgrade is available, use the USB data cable to

connect the base station with the computer. Click Firmware
Upgrade as shown below.

2. Manual Upgrade: Click Manual Upgrade to open the page for

choosing file. Do not change the file chosen by default and follow
the on-screen instructions.
Auto Upgrade: Click Auto Upgrade, and then the system completes
the firmware upgrade automatically.

Hint: Do not disconnect any cable during the process of firmware

upgrade.

Hint: If the firmware upgrade failed, check if the base station is

powered normally and if the USB cable is connected correctly. Then
try again.

22
 Mount the base station positioning base station
Positioning base station mounting kit

The parts are listed and described as below:

Name Quantity Specifications

Tripod upper support

Spring washer 1/4”stainless steel spring washer

Hexagon socket head

cap screw 1 1/4”stainless steel round head hexagon screw, thread length 3/8”

Nut 1/4”knurled nut

Tripod lower support 1

Tripod lower support 2

Hexagon socket head

1/4”stainless steel round head hexagon screw, thread length 5/8”
cap screw 2
Hexagon socket
4mm
L-type spanner

The above list is for a single base station. The quantities will be
doubled accordingly for the configuration of dual base stations.

23
Mounting steps
Step ①: Put the washer on the hexagon socket head cap screw
1 , and then insert it into the tripod upper support , as shown
below.

Step ②: Put the washer on the hexagon socket head cap screw
1 , and then insert it into the tripod lower support 1 .

Step ③: Insert the assembly completed in step ① into the mounting

holes in the upper part of the base station back, as shown below.
Use the hexagon socket L-type spanner to tighten it.

24
Step ④: Insert the assembly completed in step ② into the mounting
holes in the lower part of the base station back, as shown below. Use
the hexagon socket L-type spanner to tighten it.

Step ⑤: Place the above completed base station on the tripod in

upright position, as shown below. Use the nut to secure it.

25
Step ⑥: Use the hexagon socket L-type spanner to mount the tripod
lower support 2 and the Hexagon socket head cap screw 2 , as
shown below.

Hint on Polaris base station setup:

1. Arrange the items within the gaming zone to ensure the gaming
zone is within the coverage of the base station and free from any
blocking.
2. The end with DPVR printed is the upper end of the base station.
Do not mount the base station upside down.
3. Choose a stable tripod to mount the base station to minimize the
vibration of the base station and enhance the positioning precision.
Contact the DP service on the official website for more information
about the tripod.

26
4. For standing posture, the recommended tripod height is the
shoulder height (about 1.5 m) to achieve the best coverage range.
For the other usage scenarios, decide the mounting height
according to the motion range of the controller.
5. Adjust the orientation of the Polaris base station so the front
panel is facing to the center of the gaming zone.
6. After the base station is mounted completely, remove the
protective film from the front panel of the base station.

Illustration of the Polaris base station mounted on the tripod

upside down:

Other special mounting method:

In addition to the tripod mounting upside down, the Polaris base
station can be mounted in horizontal or inclined position, which is
applicable for professional users.
For mounting issues, please send e-mail to the Offical Service or
contact the local sales agent.
Offical Service：[email protected]
Salesmarketing：[email protected]

Pairing the polaris controller and upgrading the controller

firmware
Pairing: Be sure that the controller is turned on (not in standby
mode). Use the USB cable to connect the controller and computer
and follow the on-screen instructions for pairing via cable.

27
1. Use the USB cable to connect the left controller and computer.

Hint: During the pairing operation for the headset, the left controller
shall go first before the right one.

2. After the successful connection between the left controller and

computer, if there is firmware upgrade available, a pop-up window
appears, asking if you want to upgrade the firmware.

Hint: During the pairing operation for the headset, the left controller
shall go first before the right one.

28
3. If the connection failed, click Reconnect and try again.

Hint: If the controller pairing failed, please press the trigger button
to check if the controller is in standby status. Unplug the USB cable
to check if the controller is in the off status.

4. The left controller is paired successfully. Follow the instruction of

the DpnAssistant. Use the USB cable to connect the right controller
and computer. Repeat the above steps to pair the right controller
successfully. After successful pairing, the indicators are blue on for
both controllers.

5. If the controller pairing failed, you can choose Pair again.

6. After successful controller pairing, the controller information

pane of the Device Connect page shows the serial number and
other information of the controller.

29
Base station calibration purpose

Base station calibration location calibration: The calibration

process described here allows accurate calculations for the
mounting orientation, height, tilt and relative positioning between
dual base stations. When the base station is mounted and
calibrated once, no more calibration is required as long as the
mounting status (location, orientation, height, tilt) remains
unchanged.

Base station coverage

The coverages of a single base station and dual base stations are
shown below:

Dead zone

Single base station Dual base stations

Single base station: The base station Dual base stations: The master base
is set as the master. The blue area is station M covers zones A and C; the
the gaming zone; the gray area is the slave base station covers zones A
dead zone. and B.

Hint: For the positioning kit 180º visual field, please keep facing the
base station while playing the game.

Hint: The 360º coverage is realized only in the overlapped zone

(such as zone A) in the dual base station coverage.

Master Master
base station base station

90 degrees 90 degrees

Dead zone Dead zone

30
Hint: During the base station calibration (suppose the base station
tripod height 1.5m), the zone within 1.5m from the base station is
the dead zone. Do not place the controller in the dead zone.

Hint: While playing a game, the zone within 0.5m from the base
station is the dead zone. Do not place the controller and headset
too close to the base station.

Preparations for base station calibration

1. Check if the headset is connected.

2. For the single base station, make sure the base station is set as
the master (switch position at M) and the base station parameters
have been loaded. For the dual base stations, make sure the
master (switch position at M) and slave (switch position at S) base
stations have been configured and the base station parameters
have been loaded.
3. Make sure the left and right controllers have been paired and in
the connected status.
4. Make sure the base station has been mounted completely. The
location has been confirmed and will not be moved any more.

Hint: If the base station is moved after a successful calibration, it is

required to re-calibrate the base station.

Preparations for base station calibration

Hint: If there is a large-area mirror surface in the gaming zone,

reflection interference will be caused to the laser signals of the
Polaris base station, thus the positioning effect will be compro-
mised. Please use dark-color cloth material to cover the mirror
surface appropriately.

Hint: During the following calibration process, make sure the

headset and both controllers are within the coverage of the base
station. If any of them is out of the base station coverage or the
controller is blocked by body or any item and cannot be traced by
the base station, the operation will not be done smoothly.

31
Quick setup
For the single base station mounted vertical to the ground, the base
station may be unnecessary. Just start the steamvr for room setup.

32
Single base station multi-points calibration
For the single base station mounted non-vertical to the ground,
choose the single base station calibration.

Hint: During the calibration, please read carefully the attentions

shown on the page.

1. Please the left controller at the first point on the ground. While the
left control is still, press the trigger button on the right controller.
During the process, keep both controllers within the effective
radiation area of the base station.

33
2. Wait patiently until the first circle at the bottom has a tick symbol
. Move the controller to another point to continue the calibration.

Hint: If any prompt in red appears, it indicates the points are too
close to each other. Change the point location till the calibration
succeeds for that point.

Hint: If a pop-up window appears indicating multiple positioning

failed, choose to restart or try to continue the calibration.

Controller placement

Face up Down side Roll over Roll over

Controller placement on the ground:

During the calibration described below, when the controller needs
to be placed on the ground, it shall be placed facing up, as shown
in the first image above. The other gestures ‒ inversion, side up or
tilting—are wrong.
Hint: The above placement is applicable for the calibration of single
base station and dual base stations (without the use of calibrator).

34
3. During the process of calibration, you can click the Restart at the
bottom-left corner to start the calibration over again.

Hint: When it prompts the current round of calibration failed, read

the hints carefully and click Restart.

4. After successful calibration, enter SteamVR directly.

35
Dual base station calibration (without use of calibrator)
1. As shown below, the green zone is the gaming zone. Make sure
there is no obstacle in the zone.

2. As shown above, choose the first positioning point within the blue
area of the rectangle. Make sure the controller is in right placement.

Hint: During the process of calibration, read the instructions on the

page carefully.

36
3. Continue with the calibration at the second point. Make sure the
distance between the points is above 50cm. Click to confirm the
calibration.

4. After the calibration at four points, if the following prompt

appears on the page, add more calibration points as per the
instruction, till the calibration succeeds.

37
Dual base station calibration (with calibrator)
Hint: When the calibrator is used to calibrate the base station, insert
the tail parts of the controllers into the calibrator, as shown below
and place them in vertical position on the ground.

Calibrator Placement

1. As shown in the picture, the green area is the gaming zone. Make
sure there is no obstacle in the zone.

Hint: During the calibration, follow the instructions on the page and
read carefully the attentions displayed on the page.

38
2. As shown above, choose the first positioning point within the
blue area of the rectangle. Make the connected controllers are
located on the line between two base stations. Click to confirm
calibration.

Hint: As shown in the picture, the controller calibrator is located

vertically to the line between two base stations.

39
3. Continue with the calibration at the second point. Make sure the
distance between points is above 50cm. Click to confirm calibration.

Hint: If the positioning fails, make adjustment by following the

on-screen instruction and click to confirm calibration.

4. If the positioning fails for several times, click to calibrate again in

the pop-up window. Repeat the steps till the calibration succeeds.

40
Dual-station calibration correction

Hint: The dual-station calibration correction is intended for the

dual-station calibration user who has already completed the
dual-station calibration.

The dual-station calibration correction is intended for the dual-sta-

tion calibration user who has already completed the dual-station
calibration.

Steps:
1. Click the button at upper-left corner of the base station pane, as
showed by the red circle below:

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2. Follow the instructions to adjust the relative positions of the two
base stations. Put the connected controller exactly in the middle of
the two base stations and keep the controller perpendicular to the
connection line of both base stations. Click the Easy Calibration
Correction button.

Hint: During the re-calibration, make sure the headset is connected

to computer normally, and the controller is not in sleep mode and
positioned in the right status.

3. The calibration correction tool is started. Press Enter in the

displayed screen to start the calibration correction. After success, a
prompt box appears, as shown below:

4.The calibration correction succeeded.

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7. Steam
What is the Steam?
The Steam platform is currently the largest comprehensive digital
distribution platform worldwide, where the players can buy,
download, discuss, upload and share games and software.

What is the Steam VR?

It opens a virtual interface within the VR, which is a full functional
360° room space VR experience. Just click the VR icon at the
top-right corner of the Steam to start the Steam VR, and then the
interface is shown in the headset display.
Steam VR can help easily check if the device is connected. The
Steam VR can identify the headset, Polaris controller, and Polaris
base station of the DP E3 positioning set.

Steam download and installation

In the Device Connect page of the DpnAssistant or upon successful
base station calibration, click Visit SteamVR. It automatically
detects whether the Steam is installed locally. If not, it goes to the
page for Steam download and installation tutorial.
If the software has been downloaded and the Steam VR has been
installed, please go to Run Room Setup directly.
You may also go to Steam official website (http://store.steampow-
ered.com) to download and install the newest Steam version.

How to perform room setup in Steam VR

As shown in the figure to

the left, click VR to open
Steam VR.

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 As shown in the figure to
the left, it indicates the
headset, both
controllers and bot base
stations have been
identified successfully.

As shown in the figure to

the left, click Steam VR,
and choose Run Room
Setup.

As shown in the figure to

the left, choose the
room scale or standing
mode only, and follow
the instructions for
subsequent steps.

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In the Steam, how to open an non-Steam game download-
ed locally?

Click Add Game at the

bottom-left corner of the
page, and choose Add
Non-Steam game.

In the program list, choose the game to be opened or click

Browse in the bottom-right corner and find the required game.

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8. Gaming zone
What is the gaming zone?
The gaming zone is the virtual boundaries for gaming motions.
All your interactions with the VR objects will be performed within
the gaming zone.
Plan the gaming zone
Before the planning, make sure there is enough space.
The room scale shall allow at least a 2mx2m gaming zone. See the
example below:

Master
base station

90 degrees

1.5 meters

Gaming zone
Dead zone

1.5 meters

Slave
base station

Master 90 degrees
base station

90 degrees
1.5 meters

1.5 meters
Dead zone
Gaming zone
Dead zone

1.5 meters

1.5 meters

46
Choose the gaming zone

Find a space for the gaming zone and do the followings to achieve
the optimal experience:
• Move furniture, pets and other items out of the gaming zone.
• Place your computer near the gaming zone. The headset cable is
5m to the computer.
• Make sure power socket is available nearby for the Polaris base
station.
• Do not expose the headset to direct sunshine, because the
headset screen may be damaged.

Scenario mode
The gaming zone has two scenario modes: ROOM-SCALE mode and
STANDING ONLY mode.

ROOM-SCALE mode is applicable when the current gaming zone is

large. In this mode, the headset will display the system-recom-
mended gaming zone boundaries. When the headset is close to the
boundaries, the boundary lines will be highlighted within the
headset to remind the user.
The STANDING ONLY mode is applicable for the standing or sitting
position when the area is relatively small. It allows quick
calibration on the ground and start of the game. In this mode, it is
not recommended to walk around during the game.

Hint: If the boundary reminding is not set, it may cause personal

injury or device damage during the game playing.

For the game with standing or sitting position experience, it is

generally not required to set the room scale, so please choose
STANDING ONLY mode.

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Set up STANDING ONLY gaming zone

Choose this option if you want to experience VR in standing/sitting

positions.
Open the DpnAssistant on the computer. Click visit SteamVR -> Run
Room Setup -> STANDING ONLY.
Read the attentions and observe the on-screen instructions to
complete the setup.

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Set up ROOM-SCALE gaming zone

Choose the ROOM-SCALE gaming zone to enjoy the VR experience

with walk-around and rich interactions.
Open the DpnAssistant on the computer. Click visit SteamVR-> Run
Room Setup -> ROOM-SCALE.
Read the attentions and observe the on-screen instructions to
complete the setup.

Reset gaming zone

Open the DpnAssistant on the computer. Click visit SteamVR ->Run
Room Setup.
Read the attentions and observe the on-screen instructions to
complete the setup.

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Verify setup

After the E3 Polaris setup process is completed, you may wear the
headset and grab the Polaris controllers to explore the VR.

What is the space size recommended for the gaming zone?

Motion within maximum 6m diagonal area is supported. For the
Room Scale setup, the gaming zone shall be at least 2mx2m. For
the experience in standing/sitting position, there is no required for
minimum space.

Can the furniture footprint be included in the gaming zone?

We do not recommend that. In planning the boundary for the
gaming zone, make sure there is no obstacle on the floor.
Do not include the space occupied by desk or chair. They may trip
you during your VR exploration.

For the VR application applicable only for standing/sitting

position, is it applicable for Room Scale setup as well?
Even though you have the Room Scale setup, you can still use the
VR application that has been designed for standing/sitting
position, as long as the headset and Polaris controllers can be
traced within the gaming zone.

To set or reset the standing status in the VR, execute the following
steps:
1. Press the Menu button on the controller to bring the main
control panel of the Steam VR system.
2. Select Setup ->VR setup.
3. Select New Standing Status, and complete the process by
following the on-screen instructions.

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9. Troubleshooting
What to do if no Polaris controller is detected?
Please try the following operations to solve the problem:
• Be sure that the Polaris controller is placed within the gaming
zone.
• Be sure that the Polaris controller is in normal working mode (in
other words, not in standby or off status).
• Turn off the Polaris controller and turn it on again to re-activate
tracing.
• Quit the DpnAssistant application and open it again. If the
problem persists, restart your company and then open the
DpnAssistant application.

What to do if the indicator of the Polaris controller is off?

• If the controller is turned off, press and power button and hold for
5 seconds. Check if the Polaris controller is turned on.
• If the battery in the controller is dead, please plug the power
adapter and charge the battery for a while, and then try to turn it
on.
• In the device connect page of the DpnAssistant, check the Polaris
controller is detected.
If the controller is detected but the LED indicator is still off, the LED
indicator may be wrong.
• Check if the firmware upgrade failed. To restore from the error,
see What to do if I disconnect the Polaris controller accidentally
during the firmware upgrade and cannot start up any more?

What to do if I disconnect the Polaris controller accidental-

ly during the firmware upgrade and cannot start up any
more?

Execute the following steps to try the firmware upgrade for the
Polaris controller :
1. Use the USB data cable to connect the Polaris controller to the
computer USB interface.
2. Open the DpnAssistant application on your computer.
3. When the DpnAssistant application detects the Polaris controller
, follow the on-screen instructions to complete the firmware
upgrade.

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What to do if the headset cannot be traced?
Try the following operations to solve the problem:
• Be sure that the headset is within the gaming zone.
• Unplug the HDMI cable from the computer graphic card and then
plug it back again.
• Restart the DpnAssistant application. If the problem persists,
restart the computer and open the DpnAssistant application.

What to do if the headset display is fuzzy?

Try the following operations to solve the problem:
• Be sure that the protective film is removed from the headset lens.
• Check if the lens is clean. Use the included glass cloth to clean the
lens if necessary.
• Be sure that the headset is worn correctly.
If you do not feel comfortable when wearing the headset, please
adjust the headset position to achieve the best experience. If the
headset position is too low, the display seems fuzzy.

What to do when I get the error“Failed to detect the DP

headset. Please check the connection?”
Try the following operations to solve the problem:
• Check if both USB cables have been connected to the computer.
Unplug both of them and plug them back in 5 seconds.
• Quit the DpnAssistant. Wait for 5 seconds and then restart the
DpnAssistant.
• Restart your computer.
If similar problem persists, repeat the above steps.

What to do if“HDMI disconnected”is shown in the Device

Connect of the DpnAssistant?
• For the user with NVIDIA graphic card, be sure that the graphic
card driver version is above 35.
• For the user with NVIDIA graphic card, the series below 7XX is not
supported now.
• For desktop PC with independent graphic card, be sure that both
the computer display and headset HDMI cable are connected to the
independent graphic card.
• Unplug the HDMI cable. Wait for 5 seconds and plug it back again.
• Unplug both USB cables. Wait for 5 seconds and plug them back
again.
• Quit the DpnAssistant. Wait for 5 seconds and then restart the
DpnAssistant.
• Restart your computer.

52
What to do if“USB disconnected”is shown in the Device
Connect of the DpnAssistant?
• Check if the system is installing the USB driver. Wait till the
installation is completed.
• If the detection fails after complete driver installation, try another
USB interface.
• Quit the DpnAssistant. Wait for 5 seconds and then restart the
DpnAssistant.
• Restart your computer.

What to do when no sound is heard by using the audio

cable?
• Right-click the sound icon on the bottom-right corner of the
desktop to turn on the playback device.

• Click DPVR E3-4 and set it as default in the right-click menu.

Is it possible to play the VR audio from the computer at the

same time?
You may copy the audio of the E3 into your computer. You may use
another earphone or speaker.
1. Open the Steam VR application on your computer.
2. Click and choose Setup -> Audio.
3. In the drop-down list for mapping audio into the following
device, choose the audio device to send additional audio.

53
What to do if the base station calibration failed?
1. Please press the trigger button to make sure the two controllers
are not in the standby status during the calibration.
2. Check if the front indicator of the base station is constantly blue.
3. Check if the serial number of the base station shown in the
Device Connect page of the DpnAssistant matches the serial
number shown on the label located at the back of the base station.
4. Refer the dead zone of base station as defined in the manuals
and execute the base station calibration steps once again. Be sure
that both controllers are always within the radiated zone during
the calibration.

Hint: If the calibration failed after several attempts, contact the DP

service for more assistance.

What are the warranty policies in case of accidental damage

with the Polaris base station?
Please observe the installation instructions for the Polaris base
station and use it with care. The warranty does not cover accidental
damage of the product. If the Polaris base station is damaged,
especially when the front panel is broken, please stop using it
immediately.

What to do when my TV remote control does not work while

the E3 Polaris is in use?
The Polaris base station interferes with some sensors nearby, such
as the sensors in infrared TV remote control.
1. Adjust the orientation of the Polaris base station so that it does
not face the TV directly.
2. Verify if the remote control works normally without interference
from the Polaris base station.
3. Set up a new gaming zone.

54
 Health Tip
1.Before and during the use, make sure the wires are not enwound
around your body to prevent from being tripped by the wires.
2. If you encounter headache, dizziness, nausea or other uncom-
fortable conditions, stop using the product immediately.
3. Under the influence of alcohol or medication, or balance of body
movement is damaged, do not use the product.
4. In the condition of pregnancy, medication treatment or other
bad signs, do not use the product.
5. Do not use the product for prolonged time because it may cause
slight dizziness or dazzling. We recommend a rest after each
30-minute use.
6. Keep the product away from children in case they swallow small
part or have an accident due to wire winding.
7. This product is not recommended for children below 13 years’
old.

10. Contact us
During your use of DP products, please contact us for any
comments or suggestions:
DPVR official website: www.dpvr.net
Official Service: [email protected]
Salesmarketing: [email protected]

55
11. Brand and copyright
©2017 Copyright © DPVR, All Rights Reserved
The DP, DPVR, DPVR and Polaris logo and other product and service
names of dpvr.cn are the brands and/or registered of DPVR in China
and/or other countries.
The screenshots included in this document are for illustration only.
DPVR is not responsible for the technical error, compilation error or
omission, or any accident or derivative damage as a result of use of
this document. The information is provided as is without any
guarantee. The document is subject to change without prior
notice.
DPVR reserves the right to modify the contents of this document
from time to time without prior notice.
Without the prior consent in written form, any of the part of this
document cannot be reproduced or transferred in any means
(either in electronic or mechanic means, including replication,
record or storage in retrievable systems), or cannot be translated
into any language in any form.
All illustrations and UI screenshots included in this document are
for reference only during your use of the product, subject to
available products or the newest software release on the official
website of DPVR.

Official Wechat account Service Wechat account

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