 Design (verb): = to make or draw plans for something: thiết kệ

 Maintain (verb) = to continue to have; to keep in existence: duy trì

 Database (noun): cơ sở dữ liệu
 Supervise (verb) = to watch a person or activity to
make certain that everything is done correctly: giám sát
 Telephone call centre (noun): tổng đài điện thoại
 Co-ordinate: to organize all the different activities and people who
are involved in something so that it works effectively: điều phối
 Renew (verb) = to increase the life of or replace something old
 Renewal (noun): làm mới, thay mới
-) Equipment renewal: đổi mới thiết bị
 component (noun): thành phần
 Debug (verb): = to remove bugs (= mistakes) from
a computer program: là quá trình tìm ra các lỗi hay những nguyên
nhân khiến xuất hiện lỗi từ đó tìm hướng giải quyết chúng.
-) Debugs computer programs
 Vendor (noun) = someone who is selling something:
-) a hardware or software vendor: nhà cung cấp, người bán
 Consumer (noun): người tiêu dùng
 External users are businesses as well as consumers of the
company’s products.
 Liaise with = to work with someone
in order to exchange information with them: làm việc với
 Requirements (noun): yêu cầu
 Require (verb)
 IT solutions, also known as IT business solutions, are a collection
of software, applications, programs and IT services that are
offered to companies in an effort to support specific business
processes: là tập hợp các phần mềm, ứng dụng, chương trình và
dịch vụ CNTT được cung cấp cho các công ty nhằm nỗ lực hỗ trợ
các quy trình kinh doanh cụ thể
 Technical support staff, people = Support Technician: nhân viên
hỡ trợ IT
 Budget (noun) : ngân sách = Don’t cost too much money
 Finish (verb)
-) Finish on time
 Work (verb): máy tính hoạt động tốt
 Look after (verb): chăm sóc
 Specifications (noun): are an set of requirements including
everything from raw materials, ingredients, formulas, packaging,
labels, and even machinery, hiểu là bản mô tả ngắn gọn nhưng
chi tiết yêu cầu bao gồm mọi thứ từ nguyên liệu thô, thành phần,
công thức, bao bì, nhãn mác và thậm chí cả máy móc.
 Diagnose (verb): chuẩn đoán
 Fix (verb): sửa chửa
 Database Administrator designs, develops and maintains databases
 Helpdesk supervisor supervises technical support staff, who may be
working in a telephone call centre.
 Project manager co-ordinates projects such as software development
or major equipment renewal. He or she is responsible for ensuring
that the intended components of a project are finished on time and
within budget.
 Software developer otherwise known as programmer: this person
writes, tests and debugs computer programs, usually as part of a
team
 Support Technician sets up new computers, installs software and
provides help with IT problems. Customers have troubles with
computers, this person diagnose the problem and fix it.
 System analyst liaises with the client to understand their
requirements and then ensures that the IT solution is prepared to
those specifications
 Daily routine (noun): thói quen hằng ngày
 Generally (adv): nói chung là
 Go straight (noun phrase): đi thẳng
 Normally (adv): thông thường
 Occasionally (adv): đôi khi
 From time to time (adv): thỉnh thoảng, không thường xuyên
 Hardly ever (adv): hiếm khi
 Come in from (verb): Đến từ
-) problems come in from sale people while they are out
visiting customers
 Delivery (noun): sự giao hàng
 Deliver (verb): giao hàng
 Adverbs of Definite Frequency: Trạng từ chỉ tuần suất xác
định.
 Trạng từ chỉ tần suất xác định là các trạng từ diễn tả sự lặp lại của
hành động hay hiện tượng sau một khoảng thời gian cụ thể.
Examples:
 hourly, daily, weekly, monthly, yearly
 every second, once a minute, twice a year
 once, twice, once or twice, three times, several times
 Adverbs of definite frequency, like all adverbs of definite time,
typically go in END or beginning position . Look at these
examples:
 Most companies pay taxes yearly.
 The manager checks the toilets every hour.
 I go for a long cycle ride once or twice a month.
 I meet friends several times a week
- Adverbs of Indefinite Frequency: Trạng từ chỉ tần suất không xác
định, không xác định khoảng thời gian cụ thể.

• They go before the main verb except the main verb

"to be“ :
 We usually go shopping on Saturday.
 I have often done that.
 She is always late.
•Occasionally, sometimes, often, frequently and usually
can also go at the beginning or end of a sentence:
 Sometimes they come and stay with us.
 I play tennis occasionally.
• Rarely and seldom can also go at the end of a sentence
(often with "very"):
 We see them rarely.
15 Sample footer text
 Mức độ thường Trạng từ chỉ tần suất Dịch
Ví dụ
xuyên không xác định nghĩa
•They always go to school by bus.
100% always luôn luôn
(Họ luôn luôn đến trường bằng xe buýt.)
•I usually watch TV when I have free
usually
thường time.
80% normally
xuyên (Tôi thường xuyên xem Tivi khi tôi có
generally
thời gian rảnh.)
•My father often reads some books after
70% often/ frequently thường dinner.
(Bố tôi thường đọc sách sau buổi tối.)
•In September, it sometimes rains in the
morning.
50% sometimes đôi khi
(Trời đôi khi có mưa vào buổi sáng
tháng Chín.)
•It is fine if you occasionally make
thỉnh mistakes.
30% occasionally
thoảng (Hoàn toàn ổn nếu bạn thỉnh thoảng
mắc sai lầm.)
•My mother seldom has time to relax.
10% seldom ít khi
(Mẹ tôi ít khi có thời gian nghỉ ngơi.)
•My teacher hardly gets angry with his
hầu như
students.
5% hardly (ever) / rarely không bao
(Thầy tôi hầu như không bao giờ nổi
16 Sample footer text giờ
giận với học trò của ông ấy cả.)
•I never say bad words to other people.
 Exercise

Sample footer text 17

 Exercise

Sample footer text 18

 Provider = a company or companies sell things
 Leading = very successful: hàng đầu
 Supplier = a company, person, etc. that provides things
that people want or need: nhà cung cấp
 Supply (Verb)= to provide something that is wanted or needed cung
cấp
 Manufacturer = companies that make things to sell: nhà sản xuất
 Production facilities = factories: nhà máy
 Product (noun) = things the company sells: sản phẩm
 Customers = clients: khách hàng
 Fast-growing: phát triển nhanh
 Cloud computing service = using software that runs and stores
information on the internet: sử dụng phần mềm chạy và lưu trữ
thông tin trên internet
 Corporation (noun): tập đoàn
 Entertaining product (noun): sản phẩm giải trí
 Launch = start selling a new product: giới thiệu
- Underline five types of software in the company profiles
 a. Microsoft Excel, OpenOffice Calc are
1. Word Processing used for doing things with numbers
Program b. Microsoft Access, OpenOffice Base,
2. Spreadsheet Program FileMakerPro are used for processing
3. Presentation Program information and data
c. World of Warcraft, Grand Theft Auto
4. Database Program are used for having fun
5. Games d. Microsoft Powerpoint, OpenOffice
6. Operating System Impress are usef for making presentations,
making slides
e. Windows, Mac OS, IOS, Android are
used for operating or controlling
computers
f. Microsoft word, OpenOffice writer are
used for writing
  Microsoft word, OpenOffice writer are
 Word Processing used for writing
Program  Microsoft Excel, OpenOffice Calc are
 Spreadsheet Program used for doing things with numbers
 Microsoft Powerpoint, OpenOffice
 Presentation Program
Impress are usef for making presentations,
 Database Program making slides
 Games  Microsoft Access, OpenOffice Base,
 Operating System FileMakerPro are used for processing
information and data
 World of Warcraft, Grand Theft Auto
are used for having fun
Windows, Mac OS, IOS, Android are
used for operating or controlling
computers
 S + verb + object

 I often go to school on foot

She does yoga every evening
The Sun sets in the West.
I am an engineer
He is a lecturer.
The car is expensive
They are students.
She is 20 years old
 Do + S (plural),I, we, you, they + Vo + O?
 Yes, I/we/you/they do.
 No, I/we/you/they don’t
 Does + S(singular), he, she, it + Vo + O?
 Yes, he/she/it does.
 No, I/we/you/they don’t.
 To be
 Is + he/she/ it + O?
 Are + I,we, you, they + O?
 Am + I + O?

 Yes, you are

-No you aren’t
 Yes, you/we/ they are.
-No, you/we/ they aren’t
 Yes, he/she/it is.
- No, he/she/it isn’t
 Thì hiện tại đơn (Simple Present tense) là thì dùng để diễn đạt

một hành động mang tính thường xuyên (regular action), theo
thói quen (habitual action) hoặc hành động lặp đi lặp lại có tính
quy luật, hoặc diễn tả chân lý và sự thật hiển nhiên.
 The action happens all the time, or habitually, in the past,

present and future

 The action is not only happening now

 The statement is always true

 Thì hiện tại đơn diễn tả một thói quen hay hành động diễn
ra thường xuyên, lặp đi lặp lại
 Ví dụ:
- I brush my teeth every day.
- I usually get up at 6 o'clock.
 Diễn tả chân lý, sự thật hiển nhiên
- Là các sự vật, hiện tượng hiển nhiên trong cuộc sống không
có gì để tranh luận
 Ví dụ:
- The sun sets in the west
- The earth moves around the Sun.
 Dấu hiệu nhận biết thì hiện tại đơn: khi trong câu có các trạng từ chỉ tần
suất:
➢ Always (luôn luôn) , usually (thường xuyên), often (thường xuyên),
frequently (thường xuyên) , sometimes (thỉnh thoảng), seldom (hiếm khi),
rarely (hiếm khi), hardly (hiếm khi) , never (không bao giờ), generally (nhìn
chung), regularly (thường xuyên) ...
 Ví dụ:
- We sometimes go to the beach.
- I always drink lots of water.
➢ Every day, every week, every month, every year, every morning … (mỗi
ngày, mỗi tuần, mỗi tháng, mỗi năm).
 Daily, weekly, monthly, quarterly, yearly (hàng ngày, hàng tuần, hàng tháng,
hàng quý, hàng năm)
 Ví dụ:
- They watch TV every evening.
- I play football weekly.
➢ Once/ twice/ three times/ four times….. a day/ week/ month/ year,…….
(một lần/ hai lần/ ba lần/ bốn lần ……..mỗi ngày/ tuần/ tháng/ năm)
 Ví dụ:
- He goes to the cinema three times a month.
- I go swimming once a week. (Tôi đi bơi mỗi tuần một lần.)
 Chief Information Officer = The person in charge of IT: giám
đốc thông tin
 Secure (noun) = Keeping something safe
 Data = information such as numbers and details about people
 Password (noun): a secret word that you type into a computer
before you can use it
 Network (noun): a group of connected computers
 Alphanumeric (adj): having only letters and numbers
 Characters (noun): letters, numbers, punctuation marks
 Colleagues (noun): People you work with
 What are company rules?
 Underline the words used to express rules
V3/ed
 You shouldn't step on the grass
Imperative: mệnh lệnh,
You can’t step on the grass
kêu ai đó làm gì You mustn’t step on the grass
You need to come to work on time
You must come to work on time
 Installing new software
 Updating a new software to a new version
 Connecting personal devices to company computers
 Playing computer games
 Using social networking sites such as facebook
 Using mobile phones
 Switching off your computer at night
 Downloading files
 Streaming music or video
 Making personal phone calls
 Installing apps
 Imagine you are a computer room technician in a college.
Write a list of rules for the wall of your computer room

General Workplace Rules in computer room

1. You must come to work on time at 8:30AM
2.
3.
4.
5.
 Student A: You are a manager of a company. Explain IT
workplace rules and office rules to your new employee.
 Dress code
 Use facebook
 Change password frequently
 Install software
....................................................
 Student B: you are a new employee. You listen and ask
student B some IT workplace rules and office rules
 Swap the role
you can choose neutral
topics such as weather
and sports so as not to Personal hygiene
cause controversy Working time

Small talk Office rules

Dress code
and regulations

Office etiquette

Don’t talk loudly

 Chairman (noun): the person who controls meetings; useful for
running the meeting smoothly and keeping it focused
 Agenda: a list of points to talk about at a meeting; useful so that
people can prepare for the meeting before it starts and to keep
the meeting focused: Agenda hay còn gọi là nhật ký công tác,
chương trình nghị sự, bao gồm những công việc cần phải làm
cũng như các kế hoạch làm việc. Tài liệu này sử dụng để ghi lại
các quá trình thảo luận của các thành phần tham dự một cách
ngắn gọn, dễ hiểu và đầy đủ nhất.
 Minutes: a record of what people talked about and decided at a
meeting; useful so that people can remember the decisions. à
một biên bản tường thuật những gì diễn ra trong cuộc họp. Văn
bản ghi lại những nội dung đã thảo luận, hướng giải quyết, các
định hướng công việc tiếp theo và các ý kiến phát biểu trong
cuộc họp
 Teleconference: a meeting where people are in different
places; uses telephones; useful because people don’t have to
travel, thus saving time and money: họp qua điện thoại
 videoconference: like a teleconference, but with video; useful
for the same reasons as teleconferences and because it’s easier
to understand people when you can see their faces: họp qua
video
 Design Department (noun): bộ phận thiết kế
 Designer (noun): nhà thiết kế
 Solution (noun): giải pháp
 IT equipment (noun): thiết bị IT
 A new version (noun): phiên bản mới
 Suggestion (noun): lời đề nghị
 Operating system (noun): Hệ điều hành là chương trình quản lý
và điều hành tất cả phần cứng cùng phần mềm của thiết bị.
 Run (verb)
 Memory (noun): bộ nhớ
 Replace (verb): thay thế
 A good Deal (noun): giá tốt = a good price
 Chief Accountant (noun): kế toán trưởng
 Service centres (noun): trung tâm dịch vụ
 Spreadsheet (noun): an electronic document in
which information is arranged in rows and columns: bảng tính
 Employ= hire (Verb): thuê
 Efficiently (adv): hiệu quả
 Consulting service (noun): Dịch vụ tư vấn
 Technical officer (noun): nhân viên kỹ thuật
 Driving license (noun): bằng lái xe
 Willingness (noun): sự sẳn sàng
 Benefits (noun): phụ cấp
 Write a job advertisement for an IT job you would like or your
current IT job.
 Introduce about company: Our company and what we do
 What kind of company is it? Local or international technology
company?
 What does your company specialize in?
-) ......................is the international or local technology company
which supplies........................
 How many employees and offices are there in your company?
-) We employ over.....................across ............ Serving clients
in....... countries or provinces
 Write a job advertisement for an IT job you would like or your
current IT job.
 Introduce about company:
 What kinds of products is your company selling?
 What kinds of services do you provide to your clients?
 Our company and what we do
-) Our products include.......
-) We provide.......
 Job Title
 How many employees in this job position do you need?
 Where does the employees need to work?
-) Our office requires .......people to look after customers in......
 What are the requirements for this job?
-) To apply for this job, you must have:
• A diploma of.........................
• An Experience in..................
-) You should also have:
• A willingness to work evenings and weekends from time to
time
• Skills
 Job Title
 What are the key responsibilities?
 Key responsiblities: