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Service Delivery Status Report Template

The document provides a service delivery status report template. It outlines sections for achievements, planned actions, risks, issues, incident management summary, problem management summary, change management summary, and service asset management summary.

Uploaded by

Mahmoud A. Salem
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© © All Rights Reserved
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Download as DOCX, PDF, TXT or read online on Scribd
88 views

Service Delivery Status Report Template

The document provides a service delivery status report template. It outlines sections for achievements, planned actions, risks, issues, incident management summary, problem management summary, change management summary, and service asset management summary.

Uploaded by

Mahmoud A. Salem
Copyright
© © All Rights Reserved
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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<Logo> <Company Name> Normal

Service Delivery Status Report


Organization: Document No:
Department: Revision: 0.1
Section: Sheet: 1 of 6

Table of Contents

1. Service Delivery Status Report.....................................................................................................................2


1.1 Key achievements in last week........................................................................................................................................2
1.2 Actions planned for next week.........................................................................................................................................2
1.3 Key risks and issues..............................................................................................................................................................2
1.4 Stakeholder issues.................................................................................................................................................................2
1.5 Issues for immediate attention........................................................................................................................................3
1.6 Summary from Incident management..........................................................................................................................3
1.7 Summary from Problem management.........................................................................................................................3
1.8 Summary on Change management................................................................................................................................3
1.9 Summary from Service Asset and Configuration Management.........................................................................4
Document Control............................................................................................................................................................5
2. Introduction........................................................................................................................................................6
Service Delivery Status Report

1. Service Delivery Status Report

Customer name: <Name of the customer> Location: <Location of the customer>


Project Name: <Name of the project>
Project Type: <Type of the project> Application support, Infrastructure support, etc.
Service Delivery Project Code:
Manager:
Operations
Manager:
Project period: <Number of months Staring date: End date:
or years?>
Project
description:

1.1 Key achievements in last week

1) <It should mention any customer appreciations, feedback, etc.>


2) <It should mention any major improvements made in the project>
3)

1.2 Actions planned for next week

1) <It should mention the next action items that has to be implemented in the project>

2) <It should mention the next action items that has to be implemented in the project>

3) <It should mention the next action items that has to be implemented in the project>

1.3 Key risks and issues


Risk description1: <Risk name and type> Mitigation plan: <Description of the mitigation
plan>
Risk description2: <Risk name and type> Mitigation plan: <Description of the mitigation
plan>
Risk description3: <Risk name and type> Mitigation plan: <Description of the mitigation
plan>
Risk description4: <Risk name and type> Mitigation plan: <Description of the mitigation
plan>

1.4 Stakeholder issues

Document No: Sheet: 2 of 6


Revision No: Issue Date: xx-xxx-xx
Service Delivery Status Report

1.5 Issues for immediate attention

1) Customer support needed in purchasing any hardware/ software


2) Customer support needed in providing access

1.6 Summary from Incident management


Total number of incidents <>
Total number of major incidents <>
Total number of incidents that breached SLA <>
Total number of incidents that breached SLA’s <>
due to 3rd party companies
Total number of incidents that caused due to lack <>
of availability
Total number of incidents that caused due to <>
inappropriate capacity
Total number of incidents caused due to security <>
Number of incidents for exculpation: <>
Penalization value: <>

1.7 Summary from Problem management


Total number of problems <>
Total number of major problems <>
Total number of problems that breached SLA <>
Total number of problems that breached SLA’s <>
due to 3rd party companies
Number of problems for exculpation <>
Penalization value <>

1.8 Summary on Change management


Total number of changes <>
Total number of emergency changes <>
Total number of changes that breached SLA <>
Total number of changes that breached SLA’s due <>
to 3rd party companies
Number of incidents that were created by <>
changes
Number of changes for exculpation <>

Document No: Sheet: 3 of 6


Revision No: Issue Date: xx-xxx-xx
Service Delivery Status Report
Penalization value <>

1.9 Summary from Service Asset and Configuration Management


Total number of CI’s <>
Total number of new CI’s added <>
Total number of CI’s modified <>
Total number of CI’s retired <>
Number of audits performed <>
Audit performed by <>
Time required to perform an audit <>

Document No: Sheet: 4 of 6


Revision No: Issue Date: xx-xxx-xx
Service Delivery Status Report

Document Control

Document Version History


This table shows a record of significant changes to the document.

Version Date Author Description of Change

Approvals
This table shows the approvals on this document for circulation, use and withdrawal

Version Date Approver Title/Authority Approval Remarks

1.0

1.1

Document No: Sheet: 5 of 6


Revision No: Issue Date: xx-xxx-xx
Service Delivery Status Report

2. Introduction

Service delivery status report is a top level management report which highlights all the
achievements, progress and issues happening in ITSM projects.
This report has to be sent to the customer management team regularly based on the agreed
requirements like weekly/ monthly/ quarterly. This report has to be prepared by the IT service
provider’s team ensuring all the data is accurate and signed by all the IT service provider’s top-
level management.

Why do we need service delivery status report?

Below are some more detailed points elaborating the importance of service delivery status
report:
 To communicate regularly with the customer team
 To provide accurate, useful information on the ITSM projects to the customer team.
 To provide consolidated summary on IT service management projects.
 Help the customer management to make quick and wise decisions with the reports provided.

Document No: Sheet: 6 of 6


Revision No: Issue Date: xx-xxx-xx

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