Phoenix® Passwords

Field Service Bulletin

808780
Revision 5
June 2023
 Hypertherm, Inc. Hypertherm (Shanghai) Trading Co., Ltd.
21 Great Hollow Road, P.O. Box 5010 B301, 495 ShangZhong Road
Hanover, NH 03755 USA Shanghai, 200231
603-643-3441 Tel (Main Office) PR China
603-643-5352 Fax (All Departments) 86-21-80231122 Tel
[email protected] (Main Office) 86-21-80231120 Fax
800-643-9878 Tel (Technical Service) 86-21-80231128 Tel (Technical Service)
[email protected] (Technical Service) [email protected] (Technical Service)
800-737-2978 Tel (Customer Service)
[email protected] (Customer Service) South America & Central America: Hypertherm Brasil Ltda.
Rua Bras Cubas, 231 – Jardim Maia
Hypertherm México, S.A. de C.V. Guarulhos, SP – Brasil
52 55 5681 8109 Tel CEP 07115-030
52 55 5681 7978 Tel 55 11 2409 2636 Tel
[email protected] (Technical Service) [email protected] (Technical Service)

Hypertherm Plasmatechnik GmbH Hypertherm Korea Branch

Sophie-Scholl-Platz 5 #3904. APEC-ro 17. Heaundae-gu. Busan.
63452 Hanau Korea 48060
Germany 82 (0)51 747 0358 Tel
00 800 33 24 97 37 Tel 82 (0)51 701 0358 Fax
00 800 49 73 73 29 Fax [email protected] (Marketing)
31 (0) 165 596900 Tel (Technical Service) [email protected] (Technical Service)
00 800 4973 7843 Tel (Technical Service)
[email protected] (Technical Service) Hypertherm Pty Limited
GPO Box 4836
Hypertherm (Singapore) Pte Ltd. Sydney NSW 2001, Australia
Solaris @ Kallang 164 61 7 3103 1695 Tel
164 Kallang Way #03-13 61 7 3219 9010 Fax
Singapore 349248, Republic of Singapore [email protected] (Main Office)
65 6841 2489 Tel [email protected] (Technical Service)
65 6841 2490 Fax
[email protected] (Marketing) Hypertherm (India) Thermal Cutting Pvt. Ltd
[email protected] (Technical Service) A-18 / B-1 Extension,
Mohan Co-Operative Industrial Estate,
Hypertherm Japan Ltd. Mathura Road, New Delhi 110044, India
Level 9, Edobori Center Building 91-11-40521201/ 2/ 3 Tel
2-1-1 Edobori, Nishi-ku 91-11 40521204 Fax
Osaka 550-0002 Japan [email protected] (Main Office)
81 6 6225 1183 Tel [email protected] (Technical Service)
81 6 6225 1184 Fax
[email protected] (Main Office)
[email protected] (Technical Service)

Hypertherm Europe B.V.

Laan van Kopenhagen 100
3317 DM Dordrecht
Nederland
31 165 596907 Tel
31 165 596901 Fax
31 165 596908 Tel (Marketing)
31 (0) 165 596900 Tel (Technical Service)
00 800 4973 7843 Tel (Technical Service)
[email protected] (Technical Service)

© 2023 Hypertherm, Inc. All rights reserved. 100% Associate-owned.

ArcGlide, CutPro, EDGE, HyIntensity, FineLine, Hypernet, HyPrecision, HPR, Powermax, Phoenix, True Hole, XPR, and Hypertherm are trademarks of Hypertherm, Inc. and
may be registered in the United States and/or other countries. All other trademarks are the property of their respective holders.
Environmental stewardship is one of Hypertherm’s core values. www.hypertherm.com/environment
 Phoenix Passwords

Introduction
Hypertherm Phoenix software uses passwords to enable functionality, to perform diagnostics, and to access
secure screens. These passwords are often used to restrict access to editable parameters. Using certain
passwords incorrectly could impact proper cutting machine operation.

CAUTION!

PASSWORDS SHOULD ONLY BE USED BY QUALIFIED PERSONNEL.

The following sections show the Phoenix passwords grouped by functionality.

Setup screens, read-only

Enter these passwords to view but not change the Phoenix setup and diagnostic screens. After you exit each
screen, you must re-enter the password to view the screen again.

2865 – Machine Setups, read-only

5682 – Special Setups, read-only

4532 – Station Configuration, read-only

7235 – Diagnostics: I/O, Drives and Motors, and Machine Interface. Enables machine functionality for testing.
This password expires when you exit the machine test screen. To perform additional tests you must re-enter
the password.

Phoenix Passwords Field Service Bulletin 808780 3

Phoenix Passwords

Wizards
The CutPro and Align Wizards can be turned off by selecting the “do not show again” check box in the first
wizard screen. These passwords allow the operator to turn on the wizards without opening the Special Setups
screen.

ENABLEALIGNWIZARD – Enables the Align Wizard.

ENABLECUTWIZARD – Enables the CutPro® Wizard.

ENABLEWIZARDS – Enables all wizards.

Phoenix updates
Hypertherm periodically releases Phoenix software updates. These updates include new features as well as
bug fixes. Because all updates include bug fixes, we recommend that you update the Phoenix software
whenever a new version becomes available. If you are not sure, please contact your table manufacturer to
verify the applicability of a given release. Visit the Phoenix Software Updates page at www.hypertherm.com to
download the latest version of Phoenix software.

These passwords are in effect only while the update takes place.

UPDATESOFTWARE – Phoenix 10.19 and earlier allows updating software without opening the Special
Setups screen.

UPDATEHELP – Phoenix 10.19 and earlier allows updating help without opening the Special Setups screen.

UPDATEMANUALS – Allows updating of manuals without opening the Special Setups screen.

 The update functions listed above can also be done with soft keys on the Special Setups screen.
Setup screens, editable
These passwords open the setup screens so that you can edit machine parameters and CNC parameters, and
assign tools to stations. Each password stays in effect until the next power cycle. You can change these
passwords on the Special Setups screen.

1396 – Machine Setups

6931 – Special Setups

4170 – Station Configuration screen

4 Phoenix Passwords Field Service Bulletin 808780

 Phoenix Passwords

Troubleshooting and resets

These passwords enable special functions for system simulation, troubleshooting, or parameter resets. The
7235 password, described above, allows you to cycle through Drives and Motors tests and Machine Interface
tests without revealing the Machine Setups password to an end user.

ENABLENETANALYZER – Use this password to toggle output 1 whenever a fieldbus error 62-2 (Missed
update) occurs. This output can be used to stop the Hilscher netANALYZER when trying to collect frames on
the fieldbus in ring-buffer mode. This functionality eliminates the need for technicians to continuously monitor a
network for an error.

ENABLEHASP – Changes the settings in the HASP with an encrypted password provided by Hypertherm.

RESETPASSWORDS – Resets the Setup passwords to 1396, 6931, and 4170.

RESETSETUPS – Resets all values in Phoenix.ini to the factory settings that are stored in Phoenix.

CLEARCUTCHARTS – Deletes all cut charts.

RESETLIBRARY – Resets all simple shapes to factory settings.

RESETIO – Resets I/O to factory settings.

CLEARIO – Deletes all I/O assignments and resets all I/O to Spare.

RESETUSB, RESETFP – Resets USB I/O and front panel I/O on the CNC to factory settings.

CLEARUSB, CLEARFP – Clears all assigned USB I/O and front panel I/O.

TOGGLEINPUT1 – Enables and disables the use of soft key 5, View Sheet/View Part, to toggle Input 1. Use
this password for testing and simulation of any I/O point that you assign and wire to Input 1. You can also use
TI1as a shortcut for TOGGLEINPUT1.

Phoenix Passwords Field Service Bulletin 808780 5

Phoenix Passwords

EDGE® Connect
7MOREDAYS - This password enables all features on the CNC for 7 days, except for ProNest CNC with True
Shape nesting, Connect PLC Advanced, and the True Hole Conversion tool.

HASPINFORMATION – Creates a C2V file with the currently installed features.

UPDATEFEATURES – Loads a V2C file to add or remove features.

INSTALLEDFEATURES – Shows the settings of all features on the HASP.

TESTHARDWARE – End user hardware test.

CONFIGUREMESSAGING – Opens the Messaging Port Configuration dialog where you can view and edit
the destination IP address and port settings for your printer, marker, or other EoE (Ethernet over EtherCAT)
device. If you edit these settings, select OK to save the changes.

 For details, refer to the EoE (Ethernet over EtherCAT) Command Messaging Application Note (810940).
CONFIGUREMESSAGING/DEFAULTS – If you edited the settings on the Messaging Port Configuration
dialog, use this password to view the factory settings for the IP address and ports. To use the factory settings,
select OK.

Production Manager

These passwords help you to set up the Production Manager web app directly on the EDGE Connect CNC.

 For more information about Production Manager, refer to the knowledge base article.

 PRONESTSERVER=http://host:port – Use this password to point the EDGE Connect CNC to the ProNest Server.
Replace host and port in the password with the values for the ProNest Server. The default port used by ProNest
Server is 1480.
For example: If ProNest Server is hosted on a computer called MyServer and the port it uses is 1480, enter this
password: PRONESTSERVER=http://MyServer:1480

 PRONESTSERVER – Use this password to view the IP (Internet Protocol) address of the ProNest Server that is
connected to the CNC.
 PRONESTSERVER= – Use this password to clear the connection between the EDGE Connect CNC and ProNest
Server.

6 Phoenix Passwords Field Service Bulletin 808780

 Phoenix Passwords

EDGE® Pro Ti
DEFAULTTISETUPS – Resets all values in Phoenix.ini to factory settings stored in Phoenix for the EDGE Pro
Ti including motor tuning parameters such as the gains and encoder counts.

RESETTIIO – Resets I/O to factory settings for the EDGE Pro Ti. This password also names the spare I/O that
are hard-coded for the EDGE Pro Ti.

System log files

The system log file, Phoenix.log, is located in the Phoenix folder. Phoenix can log the commanded and actual
positions, the torch height control movements, or plasma system commands or errors. Only one type of
logging can be active at a single time. Phoenix writes to the Phoenix.log file for all three types of logging.
System logging is resource-intensive and because the files continue to accumulate information logging should
not remain on indefinitely. Use these passwords only when instructed by Hypertherm.

RESETTHCLOG – Starts or resets the THC logging in the Phoenix.log file.

RESETERRORLOG – Starts or resets logging of the following error in the Phoenix.log file.

CLOSELOG – Stops THC and following error logging.

RESETPOSITIONLOG – Starts or resets commanded position and actual position logging in the Phoenix.log
file. Use CLOSELOG to stop position logging.

ENABLEKEYLOG – Starts key logging. Phoenix creates a file named Keydate.log in the root folder of the
hard drive. Phoenix keeps only 5 days of key logs.

DISABLEKEYLOG – Stops key logging.

HPR® plasma supply

ENABLEHPRLOG – Starts HPR logging. Phoenix creates Hpr.log in the Phoenix folder and captures all
commands sent to the HPR, errors, and when the CNC switches from one plasma supply to another when
more than one HPR plasma supply is installed on the cutting machine.

DISABLEHPRLOG – Stops HPR logging.

NO4070SERIAL, NOHPRSERIAL – Simulates HD4070/HPR serial communications so that you can test
and operate Phoenix without being connected to the HPR plasma system.

HPRSERIAL, 4070SERIAL – Enables HPR serial communications.

HyIntensity™ Fiber Laser

ENABLELASERLOG – Starts laser error logging, Phoenix creates Laser.log in the Phoenix folder.

DISABLELASERLOG – Stops laser error logging.

Phoenix Passwords Field Service Bulletin 808780 7

Phoenix Passwords

Powermax® plasma supply

These passwords can be used with the Powermax 65, 85, 105, and 125.

ENABLEPMXLOG – Starts Powermax logging of errors, communications, and status. Phoenix creates
Pmx.log in the Phoenix folder.

DISABLEPMXLOG – Stops Powermax logging.

ENABLEPMXSERIAL – Changes the Powermax serial mode to Full which allows the CNC to set cut mode,
current, and gas pressure, and to read and report information about the Powermax in the Diagnostics screen.
Full mode disables the Powermax front panel controls.

DISABLEPMXSERIAL – Changes the Powermax serial mode to Monitor. The CNC only reads and reports
information about the Powermax in the Diagnostics screen. Monitor mode enables the Powermax front panel
controls.

NOPMXSERIAL – Simulates serial communications so that you can test and operate Phoenix without being
connected to the Powermax 65, 85, 105, or 125 plasma system.

PMXSERIAL – Enable serial communications for Powermax.

XPR firmware updates

The following passwords enable special options for updating eligible XPR firmware through Phoenix 10.13 or
later using the File over EtherCAT (FOE) standard.

 Automatic firmware updates are enabled by default unless the DISABLEAUTOFOE

password has been entered. For more information, refer to Hypertherm Field Service
Bulletin 810720.

DISABLEAUTOFOE – Prevents Phoenix from automatically checking for XPR firmware updates upon
launching.

ENABLEAUTOFOE – Allows Phoenix to automatically check for XPR firmware updates upon launching. If
updates are available, Phoenix prompts the operator to automatically apply updates.

CHECKFOEUPDATE – Allows the operator to check for and apply firmware updates to all XPRs on the
EtherCAT network.

FOEUPDATE – Allows OEMs and Hypertherm technicians to manually update firmware over EtherCAT to do
either of the following advanced troubleshooting tasks:
 Install an older version of firmware
 Update firmware on a single XPR component

 The manual update method allows you to install incompatible firmware files which may
prevent the XPR from operating.

8 Phoenix Passwords Field Service Bulletin 808780

 Phoenix Passwords

HyPrecision® waterjet
NOWATERJETSERIAL – Simulates waterjet serial communications. Allows Phoenix to continue running
without having the waterjet connected.

WATERJETSERIAL – Enables waterjet serial communications.

ArcGlide®
ENABLEARCGLIDE – Enables ArcGlide and Hypernet on the Machine Setups screen. Use this password
when setting up an ArcGlide on a CNC where the setup file does not have an entry for ArcGlide. The ArcGlide
setting is saved in the Phoenix.ini file.

AGERRORS – Allows Phoenix to continue running if it receives an ArcGlide error.

NOAGERRORS – Cancels the AGERRORS password.

Fineline™ plasma
FLSERIAL – Simulates FineLine serial communications so that you can test and operate Phoenix without
being connected to the FineLine plasma system.

NOFLSERIAL – Enables FineLine serial communications.

3-axis pipe machine

TH – Run with Transverse homing.

NTH – Run without Transverse homing.

Rotate and tilt

These passwords are saved in the Phoenix.ini file.

NRT – After enabling Rotate and Tilt axes in the Machine Setups screen, NRT reroutes the axis signals to
allow use of Transverse 2 axis on a 6-axis cutting machine. After entering NRT, Phoenix outputs the Transverse
2 axis on physical axis 4 or 5.

RT – Cancels NRT. If NRT is not active, then RT has no effect.

1RT – Enables the Rotate and Tilt axes but not Dual Rotate and Dual Tilt axes.

Phoenix Passwords Field Service Bulletin 808780 9

Phoenix Passwords

SERCOS® communications
These SERCOS passwords stay in effect until the next power cycle, except for 1SAF which is saved in
Phoenix.ini.

NSA – Used for diagnostics, NSA phases up the SERCOS ring without the axes so that only the I/O phases
up. If the ring doesn’t phase up then the problem is in the SERCOS I/O.

SA – Phases up the SERCOS ring with all axes.

1SA through 12SA – Phases up the SERCOS ring with a number of axes selected. For example, 2SA phases
up axes 1 and 2.

1SAF – Phases up the SERCOS ring with only axis 1 forced on permanently. This password is saved to the
Phoenix.ini file.

SIMULATESERCOS – Simulates running SERCOS II. Enables the SERCOS soft key on the Machine
Setups screen.

SIMULATESERCOS3 – Simulates running SERCOS III. Enables the SERCOS soft key on the Machine
Setups screen.

SIMULATESMCC – Simulates running SERCOS MCC. Changes the screens to show SERCOS slave cards
on the Voyager III CNC.

Networking and Hypernet®

ADAPTER – Displays the LAN, wireless LAN, and Hypernet network connections and settings.

Power and fan

Phoenix saves these settings in the Phoenix.ini file. Running the CNC without the fan can cause the internal
temperature to rise 6° – 8° C (10.8° – 14.4° F) and should only be done in moderate ambient temperatures for
short periods of time.

FANON – Turns on the external cooling fan.

FANOFF – Turns off the external cooling fan.

10 Phoenix Passwords Field Service Bulletin 808780

 Phoenix Passwords

OEM customization
OEMLIMIT – Opens a dialog that requires an encrypted password which changes the OEM limit settings. The
OEM limits allow a channel partner to set a an expiration date for CNC operation, and this information is saved
to the HASP. The OEM limit software tool is required to generate the encrypted password. Contact
Hypertherm Technical Service for assistance.

LICENSEENABLE – Enables the True Hole® license.

LICENSEON – Clears the True Hole license-accepted parameter.

LOGO – Allows loading of company logos onto the CNC desktop.

Exit Phoenix
WIN7, WINVISTA, WINXP, WIN2000, WINME, WIN98, WINNT, WIN95 – Exits Phoenix.

Phoenix Passwords Field Service Bulletin 808780 11