UNIT OF COMPETENCY : PARTICIPATE IN WORKPLACE

COMMUNICATION

UNIT CODE : 400311210

UNIT DESCRIPTOR : This unit covers the knowledge, skills and
attitudes required to gather, interpret and
convey information in response to workplace
requirements.
PERFORMANCE
CRITERIA REQUIRED REQUIRED SKILLS
ELEMENTS Italicized terms are KNOWLEDGE
elaborated in the
Range of Variables
1. Obtain and 1.1 Specific and 1.1 Effective verbal 1.1 Following simple
convey relevant and nonverbal spoken language
workplace information is communication 1.2 Performing
information accessed from 1.2 Different modes routine workplace
appropriate of duties following
sources communication simple written
1.2 Effective 1.3 Medium of notices
questioning, communication 1.3 Participating
active listening in the workplace in workplace
and speaking 1.4 Organizational meetings and
skills are used to policies discussions
gather and 1.5 Communication 1.4 Preparing work-
convey procedures and related
information systems documents
1.3 Appropriate 1.6 Lines of 1.5 Estimating,
medium is used Communication calculating and
to transfer 1.7 Technology recording
information and relevant to the routine
ideas enterprise and workplace
1.4 Appropriate non- the individual’s measures
verbal work 1.6 Relating/
communication responsibilities Interacting with
is used 1.8 Workplace people of
1.5 Appropriate lines etiquette various
of levels in the
communication workplace
with supervisors 1.7 Gathering and
and colleagues providing
are identified and basic
followed information in
1.6 Defined response to
workplace workplace
procedures for requirements
the location and 1.8 Basic business
storage of writing skills
information are 19 Interpersonal skills
used in the workplace
2.0 Active-listening
skills

PERFORMANCE
CRITERIA REQUIRED REQUIRED
ELEME Italicized terms are elaborated in the KNOWLEDG SKILLS
NTS Range of Variables E
 1.7 Personal interaction is
carried out clearly and
concisely

2. 2.1 Effective 2.1 Following

Partici
pate in
workpl
HOW TO verbal and
non-verbal
communic
simple
spoken
instructions

USE THIS
ace ation 2.2 Performing
meetin 2.2 Different routine
g and modes workplace
discus of duties
sion
COMPETE communic
ation
2.3 Medium
following
simple
written

NCY-
of notices
communic 2.3
ation in Participat
the ing in

BASED 2.4
workplace

Organizati
workplac
e
meetings

LEARNIN
onal/ and
Workplace discussio
policies ns
2.5 2.4 Completing

G Communic
ation
procedures 2.5
work- related
documents

MODULE
and Estimating,
systems calculating
2.6 Lines of and
communic recording
Welcome to 2.7
ation routine
workplace
Technolog measures
the Module y relevant
to the
2.6 Relating/
Respondin
enterprise g to people
Participating and
the
of various
levels in the
individual’s workplace
in work
responsibilitie
2.7
Gatherin
s g and
 2.8 Effective providin
Workplace questionin
g
g
informati
techniques on in
Communicati (clarifying
and
respons
e to
probing) workplac
on. This 2.9 Workplace
etiquette
e
requirem
ents
module 2.8 Basic
questioning/q
ueryin g
contains 2.9 Skills in
reading for
information
training 2.10 Skills in
locating

materials and
activities for
you to
complete.
The unit of
competency
Participate in
Workplace
Communicati
on
is one of the
Basic
Competencies
whichcontains
the
knowledge,
skills and
attitudes
required for
all the
programs
offered by all
TESDA-
Institutes.
You are
required to
go through
a series of
learning
activities in
order to
complete
each
learning
outcome of
the module.
In each
learning
outcome
there are
Information
Sheets,
Resource
Sheets and
Reference
Materials for
further
reading
to help you
better
understand
the required
activities.
Follow these
activities on
your own and
answer the
self-check at
the end of
each learning
outcome. Get
the answer
key from your
trainer and
check your
work
honestly. If
you have
questions,
please don’t
hesitate to ask
him/her for
assistance.
Recognition
of Prior
Learning
(RPL)
You may
already have
some or
most of the
knowledge
and skills
covered in
this module
because you
have:
 Been
working in the
same industry
for some time.
 Already
completed
training in this
area.
If you can
demonstrate to
your trainer
that you
are competent
in a particular
skill or skills,
talk to
him/her about
having them
formally
recognized so
you won’t
have to do the
same training
again. If
you have
qualifications
or
Certificates
of
Competency
from previous
trainings,
show them to
your trainer.
If the skills
you acquired
are stil
2.1 Written notices and instructions
are read and interpreted in
accordance with organizational
guidelines
2.2 Routine written instruction are
followed based on established
procedures
2.3 Feedback is given to workplace
supervisor based instructions/
information received
2.4 Workplace interactions are
conducted in a courteous manner
2.5 Where necessary, clarifications
about routine workplace
procedures and
matters concerning
conditions of employment are
sought and asked from
appropriate
sources

2.6 Meetings
outcomes are
interpreted and
implemented
 PERFORMANCE
CRITERIA REQUIRED REQUIRED SKILLS
ELEMENTS Italicized terms are KNOWLEDGE
elaborated in the
Range of Variables
3. Complete 3.1 Range of forms 3.1 Effective verbal 3.1 Completing work-
relevant relating to and non-verbal related documents
work- conditions of communication 3.2 Applying
related employment are 3.2 Different modes operations of
documents completed of addition,
accurately and communication subtraction,
legibly 3.3 division and
3.2 Workplace data Workplace multiplication
is recorded on forms and 3.3 Gathering
standard document and providing
workplace forms s information in
and documents 3.4 Organizational/ response to
3.3 Errors in Workplace workplace
recording policies requirements
information on 3.5 Communication 3.4 Effective record
forms/ procedures and keeping skills
documents are systems
identified and 3.6 Technology
acted upon relevant to the
3.4 Reporting enterprise and
requirements to the individual’s
supervisor are work
completed responsibilities
according to
organizational
guidelines
RANGE OF VARIABLES

VARIABLES RANGE
1. Appropriate May include:
sources 1.1. Team members
1.2. Supervisor/Department Head
1.3. Suppliers
1.4. Trade personnel
1.5. Local government
1.6. Industry bodies
2. Medium May include:
2.1. Memorandum
2.2. Circular
2.3. Notice
2.4. Information dissemination
2.5. Follow-up or verbal instructions
2.6. Face-to-face communication
2.7. Electronic media (disk files, cyberspace)
3. Storage May include:
3.1. Manual filing system
3.2. Computer-based filing system
4. Workplace May include:
interactions 4.1. Face-to-face
4.2. Telephone
4.3. Electronic and two-way radio
4.4. Written including electronic means, memos,
instruction and forms
4.5. Non-verbal including gestures, signals, signs
and diagrams
5. Forms May include:
5.1. HR/Personnel forms, telephone message
forms, safety reports

EVIDENCE GUIDE
1. Critical aspects of Assessment requires evidence that the candidate:
Competency 1.1. Prepared written communication following standard
format of the organization
1.2. Accessed information using workplace communication
equipment/systems
1.3. Made use of relevant terms as an aid to transfer
information effectively
1.4. Conveyed information effectively adopting formal or
informal communication
2. Resource The following resources should be provided:
Implications 2.1. Fax machine
2.2. Telephone
2.3. Notebook
2.4. Writing materials
2.5. Computer with Internet connection
3. Methods of Competency in this unit may be assessed through:
Assessment 3.1. Demonstration with oral questioning
3.2. Interview
3.3. Written test
3.4. Third-party report

4. Context for 4.1. Competency may be assessed individually in the actual

Assessment workplace or through an accredited institution