Data Sheet

Information Management and Governance

IDOL
Unified text analytics, speech analytics and video analytics

Idol at a Glance:
Data ■ Harness virtually any data: With connectors
enrichment for 150+ sources and support for over 1000
data types, you can access virtually any data
Cloud inside and outside your firewall, and index
Advanced data without relocation or disruption.
enterprise ■ Unified text analytics, speech analytics and
search video analytics: Get the actionable insights by
Diverse
Micro Focus unlocking patterns, trends, and relationships
data sources across siloed unstructured data repositories
Knowledge
IDOL by using the latest innovations in machine
discovery learning and Deep Neural Networks.
Enterprise ■ Enterprise grade security: Make sure the right
data gets to the right people. Preserve and stay
Rich media up-to-date on security entitlements without
analytics compromising performance by using strong
data access protection.

Figure 1. Typical use cases for IDOL

Product Highlights and scalable architecture for easy embedding

Micro Focus IDOL provides unified text analyt- and third-party integration, IDOL lends itself
ics, speech analytics and video analytics with to supporting diverse use cases spanning a
support for over 1000 data formats. It enables broad spectrum of industries.
out-of-the-box access to 150 data reposito-
ries behind and beyond your firewall, (for exam- Protecting confidentiality within an organiza-
ple, Documentum, Dropbox, and such) as well tion is critical to effective operations. IDOL
as indexes data without relocation and disrup- mapped security enables preservation of se-
tion. Built on proven world-class technology curity entitlements. Synchronized updates of
and innovations such as machine learning such entitlements enable users to access the
and deep neural networks, IDOL unlocks hid- right information while simultaneously safe-
den insights by revealing trends, patterns, and guarding sensitive data.
relationships. With IDOL, you gain an in-depth
understanding of user profiles and actions to
Key Benefits
personalize knowledge delivery. In information
search and knowledge discovery, IDOL natural Understand and Act on Human Data
language question answering transforms the Data enrichment is about augmentation with
end-user experience. It enables simple and other relevant data, such as metadata. For
contextually relevant dialogues between hu- example, IDOL can extract company names
mans and machines. from tweets, associate the tweets with the
extracted names, and make the tweets filter-
With modular offerings of hundreds of ad- able by company name.
vanced analytics functions, as well as an open
Data Sheet
IDOL

Advanced enterprise search is about pro- processes in the NiFi framework. It significantly Hyperlinking displays links to files of varying
viding enterprise search results based upon simplifies configuration and monitoring of the formats (including audio and video) that are
relevant concepts associated with the search ingest chain for easier scalability, fault tolerant conceptually related to the document you
terms. This goes beyond simple key-word and document tracking. are currently consuming. If you are reading an
search. A conceptual enterprise search ex- article about a competitor, IDOL may display
ample—if you search for Apple, you may see Encryption uses existing AES/FIPS cryptog- links to the company’s latest ad campaign, an
results associated with Apple, Samsung, and raphy to encrypt indices and document, safe- audio interview with a CEO, internal competi-
Microsoft because IDOL understands that guarding against unauthorized access and tive battle cards, and such. Links are generated
these companies are related, in that they’re in replication. in real time when a document is viewed so you
the same industry and address similar markets. can delve deeper into the topic at hand.
PII (inclusive of GDPR) grammars are now
Knowledge discovery liberates users from available for 36 countries (28 EU countries Retrieval concept allows you to input a sen-
having to know what questions to ask before- together with Australia, Canada, Iceland, Lich­ tence or even an entire document as your
hand. IDOL builds on machine learning and tenstein, New Zealand, Norway, Turkey, Uni­ query because it can extract the main con-
deep neural network algorithms to recognize ted States), which enable explicit targeting of cepts without relying on key words. Searching
patterns, trends, and relationships hidden Personable Identifiable Information (PII) to sim- by concept leads to the most comprehensive
within the data and let the data tell the story. For plify compliance. result set because it will also retrieve relevant
example, IDOL can analyze customers’ tweets
documents that do not contain the actual
and call center logs to reveal root causes as to Natural language question answering ac- query term(s) used.
why a product may be underperforming. cepts queries in natural language. A variety
of question examples may include “how do I
Personalization constructs an understand-
Rich media analytics allows users to incor- turn off roaming on iPhone 8?”, “what was the
porate video, image, and audio content to gain ing of your interests and skillset to deliver
earnings per share (EPS) of APPL (Apple Inc.)
complete data insights. For example, in addi- more accurate, targeted enterprise search,
in Q3 2019?”, or “what did Apple’s CEO say
tion to text analytics of social media, a mar- and knowledge discovery results based on
about virtual reality?”
keter can also monitor and analyze broadcast content consumption including browsing his-
media for logos, on-screen text, and speech. tories, content contributions, and interactions.
IDOL can be configured to create a more natu-
You can also explicitly define your interests
ral system of customer services. Rather than a
and train the search engine.
single search box, an IM-style interface allows a
user to enter an initial question or problem de-
scription in natural language. In many cases, the Expertise locator identifies experts based on
problem can be answered directly and a single their content activities and social cues instead
answer or solution provided, but in many other of relying on outdated profile information en-
cases a conversation between system and the tered years ago.
user is activated to gather more information on
how to diagnose and solve the problem. Categorization and channels organize the
enterprise corpus of data according to pre-
For ongoing refinement of an answers’ avail- defined or dynamically generated categories
Figure 2. Natural Language Question Answering ability, accuracy, and relevancy, administrators for easy navigation. Existing legacy taxono-
Admin UI simplifies question/answer pair curation can use the intuitive GUI based tool for improv- mies can be either maintained or enriched with
ing the efficiency of manual curation of ques- a contextual understanding.
Key Features tion/answer pairs.
Dynamic Corpus enables unprecedented in- Eduction automatically identifies and extracts
formation access with dynamic data-led dis- Automatic query guidance groups search re- terms in documents that lend themselves to
covery of relevant sources including the Dark sults into dynamically generated categories so key fields, such as the names of companies
Web, which might otherwise be inaccessible. you can quickly narrow down a search set (for or people, locations, addresses, and tele-
example, a search for “Madonna” would create phone numbers. IDOL offers hundreds of
IDOL Ingest for NiFi enables IDOL’s robust in- clusters of the singer, the religious icon, and entity grammars out of the box across numer-
gest capabilities to be used as components/ other relevant categories). ous languages.

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Clustering takes a large set of data and auto- between entities that lead to richer and more
matically partitions it so that similar informa- impactful knowledge discovery. Find out who
tion, even in varying data formats, is clustered knows whom, who knows what, what shared
together. Each cluster represents a concept common traits exist among your important
area, making it easier for you to identify inher- customers, and more.
ent themes and emerging trends.
Connectors provide access to enterprise
Sentiment analysis determines the degree content management system (CMS) and mail
to which a given text’s sentiment is positive, applications in addition to supporting open
negative, or neutral for the entire content or protocols and cloud-based systems to provide
a segment of the content. IDOL uses both a wide data collection for index generation.
linguistic analysis and a statistical, pattern- Figure 4. Filter based on extracted entities
based approach to derive sentiment. Currently, Security capabilities include synchronized (people, place, company) from data
it is offered in Arabic, Chinese, Czech, English, security entitlement preservation, authentica-
French, German, Italian, Polish, Portuguese, tion, access control, and user homogenization.
Russian, Spanish, and Turkish.
Open and robust architecture components
Visualization is provided by Advanced Find, an allow for easy integration, high availability, and
end-user graphical user interface with func- scalability options.
tionality that includes a topic map to highlight
key concepts. It includes a sunburst diagram System Administration
to enable easy filtering based on extracted en- ■ User/role management
tities (for exam- people, place, company, and
■ Memory and thread usage monitoring
more). The result is set as a comparison to ex-
amine how a change of search parameter may ■ Service monitoring and control
Figure 5. Direct preview of original information
impact the outcome. Advanced Find offers a ■ IDOL database creation monitoring from search results
rich contextual view where the query result ■ Module configuration
includes not only the document itself but also
■ Host/service discovery
shows metadata and other relevant informa-
tion such as documents by the same author ■ Configuration validation
or documents from around the same period. ■ Document tracking
■ Search covers 150 languages
Customizable search interface, Find, is an
open source tool from Micro Focus. It is an
extensible enterprise search user interface, Advanced Find
which now ships with IDOL for our cus-
tomer’s convenience. It is designed to be a
highly flexible foundation upon which cus-
tom-made applications can be based. The Figure 6. Detailed summary of document’s
metadata, list of similar documents, and
quick-to-start and easy-to-use enterprise
documents with similar dates
search interface enables almost instanta-
neous search productivity while accelerating
The IDOL Admin dashboard allows adminis-
the development of applications requiring
trators to troubleshoot performance-related
intelligent search capabilities.
issues quickly.
Knowledge graph uses advanced graph ana-
lytics technology to discover relationships Figure 3. Key concepts with easy drill-down

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Data Sheet
IDOL

The features and functions included in IDOL ■ Functions

Express Search are as follows: – Generic mapped security (IAS)
■ Functions – Personalization package (alerting,
– Retrieval—Lite mailing, agents, and more)
– Retrieval—Concept – Expertise package (collaboration,
– Retrieval—Advanced expertise, profiling, and more)

– Retrieval—Parametric – Automatic Query Guidance (AQG)

– Hyperlinking – Agent Boolean

– Summarization Other functionality can be added to IDOL
Figure 7. IDOL Admin dashboard
Premium Search (see the following IDOL add-
– Dynamic Thesaurus
on modules.)
– Spelling Correction
■ Connectors
– Automatic Language Detection
– IDOL Premium Search includes
– Highlighting all IDOL standard connectors
■ Infrastructure tools
– Distributed Index Handler IDOL Ultimate
IDOL Ultimate is licensed by the number of
– Distributed Action Handler
documents on an unlimited number of CPUs
– Application Builder (ACI API) and for an unlimited number of users operating
■ System administration tools across a single cluster. If a document is stored
Figure 8. IDOL Data Admin more than once, each instance is included in
– IDOL Admin
the count separately. The features and func-
The IDOL Data Admin provides business ad- – IDOL Site Admin
tionality in IDOL Ultimate include those in IDOL
ministrators with a dashboard view of various ■ Data administration tools Premium Search listed in the preceding sec-
statistics so they can refine to improve the – IDOL Data Admin tion, along with the following:
search experience.
■ End-user tools ■ Functions

– Find – Sentiment analysis

Platforms Supported
The platforms supported vary upon the indi- – BIFHI – Eduction
vidual components. This is an inevitable result ■ Connectors – Natural Language Question Answering
of the complexity of integrating with software – IDOL Express Search includes – Clustering
supplied by multiple vendors. Provide your all IDOL standard connectors – Knowledge graph analytics
sales team with your requirements for defini-
tive guidance on supported platforms. – Taxonomy generation
IDOL Premium Search
IDOL Premium Search is licensed by the num- – Categorization and channels
Product Tiers ber of documents on an unlimited number of – Geospatial
IDOL Express Search CPUs and for an unlimited number of users, ■ Business administration tools
This is licensed by the number of documents operating across a single cluster. If a docu-
– IDOL Collaborative Classifier
on an unlimited number of CPUs and for an ment is stored more than once, each instance
unlimited number of users, operating across is included in the count separately. The fea- ■ Connectors
a single cluster. In IDOL Express Search, if a tures and functionality in IDOL Premium – IDOL Ultimate includes all IDOL
document is stored more than once, each in- Search include those in IDOL Express Search standard connectors
stance is included in the count separately. and the following:

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IDOL Premium Search Add-Ons IDOL Social Media Connectors include the ■ Lync Group Chat
IDOL Premium add-on modules provide ad- ability to connect to and access data from ■ OCS
ditional functionality and can be applied to repositories, on a polling basis. The following
■ OneDrive
IDOL Premium Search. They are licensed by connectors are IDOL Social Media Connectors:
the number of documents and tie in with a ■ Oracle
■ Facebook
purchase of IDOL Premium Search software. ■ Oracle UCM
■ Amazon
If a document is stored more than once, each ■ POP3
instance is included in the count separately. ■ Twitter
■ RSS
■ Available add-on modules ■ LinkedIn
■ Salesforce
– Sentiment analysis ■ YouTube
■ SAP NetWeaver
– Conversational Capabilities ■ Atom
■ SharePoint
– Eduction ■ Quickr
■ SharePoint Remote
– Clustering ■ Weibo
■ Skype for Business
■ Yahoo
■ SourceOne
IDOL Dynamic Corpus
IDOL Dynamic Corpus is a separately licensed IDOL Advanced Connectors ■ Micro Focus StoreAll
module that enables a connector with dy- IDOL Advanced Connectors are add-on mod- ■ Twitter streaming
namic data-led discovery to deliver informa- ules that can be applied to IDOL Premium
tion of high relevancy. Dynamic Corpus applies Search and IDOL Ultimate. They are licensed IDOL Plus Connectors
to Web connector. by a number of Advanced Connectors and IDOL Plus Connectors are add-on modules
a license key is for a specified number of that can be applied to IDOL Premium Search
IDOL Connectors Advanced Connectors. To modify which spe- and IDOL Ultimate. They are licensed by a
cific connectors are licensed, you must obtain number of IDOL Plus Connectors and a li-
IDOL Standard Connectors
a new license key. Modifications to connector cense key is for a specified number of IDOL
IDOL standard connectors are included with
license keys can be done once per month. Plus Connectors. To modify which specific
IDOL Express Search, IDOL Premium Search,
Advanced Connectors include the ability to connectors are licensed, you must obtain a
and IDOL Ultimate. They are not separately li-
connect to and access data from repositories. new license key. Modifications to connector
censable. IDOL standard connectors include
license keys can be done no more often than
the ability to connect to and access data from
The following connectors are IDOL Advanced once per month.
repositories. The following connectors are
Connectors:
IDOL standard connectors:
■ Box IDOL Plus Connectors include the ability to
■ File system (all platforms) connect to and access data from reposito-
■ Chatter
■ ODBC ries. The following connectors are IDOL Plus
■ Confluence Connectors:
■ Web
■ DataSift ■ Alfresco
IDOL Social Media Connectors ■ Documentum ■ Drupal
These connectors are add-on modules that ■ Dropbox ■ Documentum PLUS(+)
can be applied to IDOL Premium Search and
■ Evernote ■ Ektron
IDOL Ultimate. They are licensed by a num-
ber of IDOL Social Media Connectors and a ■ Exchange ■ ENOVIA
license key is for a specified number of social ■ Exchange Web Services ■ Enterprise Vault
media connectors. To modify which specific
■ IMAP ■ eRoom
connectors are licensed, you must obtain a
new license key. Modifications to connector ■ Lotus Notes ■ Exchange PLUS(+)
license keys can be done once per month. ■ Lync Archiving ■ FileNet P8 PLUS(+)

www.microfocus.com 5
Data Sheet
IDOL

■ Hadoop, IBM Content Manager ■ File-based rich-media archives: for that channel any combination of the media
■ IBM Seedlist – Voice call recordings analytics can be applied.

■ JIRA – Enterprise data lakes

Visual Analytics
■ Jive – Digital asset management (DAM) Using Web APIs the server provides analysis
■ Lotus Notes PLUS(+) ■ Public domain sources and encoding of the visual components of im-
■ OpenText/Hummingbird – Broadcast TV and radio age files, video files, and video streams, out-
putting analysis results to data repositories.
■ SAP NetWeaver – Online video/audio archives
Integration with IDOL Connector Framework
■ SharePoint PLUS(+) ■ Social media sites Server (CFS) provides indexing of analysis
IDOL Plus Connectors marked (+) also include – Facebook direct into IDOL. Each server is licensed per
one or more advanced features such as: – Instagram channel of ingest and for that channel any
■ View: View a document in native or
combination of the media analytics can be
– Twitter applied. When combined with speech (audio)
near-native view
– YouTube server licenses, visual server provides visual
■ Collect: Retrieve documents and send
A part of Micro Focus IDOL, MMAP supports: and audio analysis in one seamless package.
them to a destination, such as a
shared folder ■ Usability—highly intuitive and simple
to use Surveillance Analytics
■ Hold: Make a set of documents Using Web APIs the server provides dedicated
unchangeable in the source repository ■ Availability—cloud, on premises, and on
video analysis and encoding for IP CCTV sur-
mobile devices veillance camera streams, outputting analysis
■ Release: Feature provides the
opposite capability of Hold ■ Performance—industry-leading accuracy results to data repositories. Integration with
and speed IDOL Connector Framework Server (CFS)
■ Delete: Delete, unlink, and remove a
set of documents from a repository ■ Enterprise—robust scalable architecture provides indexing of analysis direct into IDOL.
Each server is licensed per camera IP stream
■ Update: Change repository metadata ■ Integration—seamlessly integrated
and for that IP stream any combination of the
about a set of documents (created within IDOL for comprehensive analytics
analytics can be applied.
time, author, and others) across unstructured, semi-structured,
and structured data sources
■ Insert: Add a document into a repository Glossary
Cluster: A set of instances created on one or
Media Servers
MMAP (Media Management more servers for the express purpose of im-
and Analytics Platform) HTML5 widgets proving the capacity, performance, or availabil-
The media analytics and management plat- ity characteristics of a single instance
form provides all components necessary to
Restful API
facilitate analysis, management, and visualiza- Concurrent media asset: Simultaneous use of
tion of large volumes of rich media allowing: more than one media asset at any point in time
Media server ... Media server
■ Video analysis and enrichment
Core: A part of a CPU that executes a single
■ Real-time monitoring and alerting Figure 9. MMAP Components stream of compiled instruction code
■ Search and retrieval
■ Recording and review from a wide array Audio Analytics CPU: A system in a single integrated circuit pack-
of sources: Using Web APIs the server provides analysis of age with one or more discrete processing cores
audio files and streams. Integrated with IDOL
■ Dedicated streaming sources:
Connector Framework Server (CFS) provides Document: A text unit (and its associated
– CCTV cameras indexing of analysis direct into IDOL. Each metadata) that is independently returnable as
– Mobile devices server is licensed per channel of ingest and a search result

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Audio Analytics E-LTU and E-Media: Products, which are only
delivered electronically; as such, any reference
Type Function Description
Speech Speech to text Converts spoken speech to a text transcript of the most likely words
to FOB destination or delivery methods that
Speech Phonetic phrase search Converts spoken speech to a phonetic index, which can be searched are stated on your purchase order other than
against electronic shall be null and void with respect to
Speech Speaker segmentation Identifies speakers in spoken speech these E-LTU or E-media products
and identification
Speech Spoken language Identifies the language spoken
identification
GB: Gigabytes, which designates the amount
Speech Transcript alignment Aligns a given text transcript with an audio file producing time stamps of physical capacity that can be managed
for all words
Audio Audio quality and Classifies audio segments as music, noise, or speech, as well as IDOL raw data size: The uncompressed size
classification giving details on the audio quality of all documents, including text and metadata
Audio Audio fingerprint Allows creation of an audio database for identifying audio segments
identification
that are stored in a node table excluding any
Audio Audio security Identifies common security threats from audio captured
deleted documents that have not been purged
Model Language customization Allows customization of language models used in speech-to-text
operations Ingest channel: A single input to the analytics
Model Acoustic adaptation Allows adaptation of acoustic models used in speech-to-text, server that can handle one external source of
phonetic-phrase-search operations rich media at a time

Visual Analytics Instance: Each implementation of the applica-

Type Function Description
tion installed on a server
Image Barcode Detect and read QR codes
Video/Image FaceDetect Detect faces LTU: License to use
Video/Image Demographics Obtain demographic information such as age, gender, and ethnicity
for detected faces Media asset: A single file containing either
Video/Image FaceRecognize Run face recognition on detected faces video, audio, or image content
Video/Image FaceState Obtain additional information, such as facial expression, about
detected faces
Rich media: Video, audio, or image content
Video Keyframe Identify keyframes
either as a file or continuous stream via IP
Video/Image Object Recognize known objects in video
Video/Image ObjectClas Recognize known object classes in video Server or SVR: Means any designated com-
Video/Image OCR Run intelligent scene analysis to identify important puter system in which an instance or instances
Video SceneAnalysis Run intelligent scene analysis to identify important events of the software are installed
Video/Image NumberPlate Detect and read license plates on vehicles, including the ability to
Identify color and make of vehicle
TB: Terabytes, which designates the amount of
physical capacity that can be managed
Surveillance Analytics
Source Function Description Term license to use or Term LTU: A software
Camera SceneAnalysis Run intelligent scene analysis to identify important events LTU, which indicates in its license description
Camera NumberPlate Detect and read license plates on vehicles, including the ability to that the license is valid for a specific period of
Identify color and make of vehicle time such as one month (1M), one year (1Y), and
Camera FaceDetect Detect faces the like; term LTUs are not perpetual licenses
Camera Demographics Obtain demographic information such as age, gender, and ethnicity
for detected faces
Term support: A fixed period support offering
Camera FaceRecognize Run face recognition on detected faces
that is only valid during the period of the as-
sociated Term LTU

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