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Asked Questions For Book My Room

The document provides frequently asked questions and answers about PRAVAS, a system for booking railway rest houses. Key details include that no registration is required, booking is done using HRMS ID and OTP, various room allotment pools and cancellation policies are described.

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112 views

Asked Questions For Book My Room

The document provides frequently asked questions and answers about PRAVAS, a system for booking railway rest houses. Key details include that no registration is required, booking is done using HRMS ID and OTP, various room allotment pools and cancellation policies are described.

Uploaded by

iasdurgeshtrivedi
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Frequently Asked Questions for PRAVAS

Some of the salient features are as follows:

(1) There is no need to create User ID and Password. HRMS ID will work as User ID and OTP
will be the password.

(2) There is no change in allotment authority (Admin). A rest house whose rooms being allotted
by multiple controlling authorities (Admins) will be continued to do so.

(3) Search has been designed city-wise. One can see all rest houses situated in a particular city
whether controlled by any Railway or Production Unit or Railway Board.

(4) 70% rooms in a city (Auto Allotment Pool- AA Pool) of a controlling authority will be
allotted automatically on first-cum-first-serve basis. These rooms can be booked by serving
officers for ‘On duty’ and ‘On Personal Account’ only.

(5) 30% rooms in a city (HO Pool) will be allotted by controlling authority as per his/her
wisdom and discretion.

(6) Retired railway officers can place their request through HRMS ID in HO pool.

(7) Admin/allotting authority can put any room in AA or HO pool and can change the pool later
also.

(8) Officer who is not able to book room in Auto Allotment pool, he/she may put up request for
room in HO pool. His/her request for HO pool will be placed before all rest house
controlling authorities of that particular city. If he/she wishes to restrict his/her preference to
limited number of rest houses of that city, that option is also available.

(9) Currently system has been designed for booking of next 7 days. A person can see the
availability of all rooms of a city for next 7 days and can plan his/her journey accordingly.

(10) There will be a Super Admin in a Railway/PU, who can create Admin.

(11) Admin may place a room under 'Blocked' category on various accounts like under
repair/maintenance, on transfer account, inspection/event and miscellaneous with reason
mentioned therein.

(12) Admin may allot a room to an officer on transfer/temporary posting. Remaining rooms
under his control in that city need to be redistributed in 70:30 ratios for AA and HO pool.
70:30 ratio is to be maintained in cases of blocking of rooms on account of
repair/maintenance and miscellaneous ground.

(13) Payment of charges will be done by QR Code method. For booking of rooms in AA Pool,
full payment will be made at the time of booking. For HO Pool, Rs 200/- or room rent,
whichever is lower, per room per day will be taken at the time of putting up the request.
Remaining amount will be paid at the rest house during/after stay.
(14) Rent for the rooms is to be charged as per the rate mentioned in Railway Board’s letter No.
2017/Trans/01/Policy dated 31.05.2018, reproduced below:

Categories On Duty On Private Account For Guests


of cities AC Room Non-AC Room AC Room Non-AC Room AC Room Non-AC Room
X Nil Nil 300 240 930 400
Y Nil Nil 200 160 600 240
Z Nil Nil 100 80 480 160

Que-1. I am a serving officer of Indian Railways. What information I will require while registration?
Ans. No registration is required. HRMS ID will be work as Login-ID.

Que-2. What documents are required for booking a room?


Ans. No document is required for booking a room. Only HRMS ID will be required for login.

Que-3. Do I require showing my Id Proof at the reception on arrival?


Ans. Valid ID proof of person(s) who are staying at ORH/HH will be required, which may be asked by staff at
Rest House.

Que-4. What if I forget my password?


Ans. Login is OTP based through mobile number registered with HRMS.

Que-5. Can I get refunds if I cancel my booking?


Ans. Rooms booked in AA Pool can be cancelled 72 hours before check-in time. Rent deposited will be reverted
back to same bank account from which payment was made. For rooms allotted in HO Pool, no refund will be
given.

Que-6. Do I get a confirmation of my booking?


Ans. Yes, you will get Booking Reference Number on confirmation of your booking. Booking details can be seen
in your account also.

Que-7. For how many days can I book ORH in a stretch.


Ans. 5 days

Que-8. How many rooms can I book at a time.


Ans. You can book maximum 3 rooms at a time.

Que-9. Do I have facility for online cancellation of booking?


Ans. Yes, you can cancel your booking online.

Que-10. Can I book ORH for my Guest?


Ans. Yes, you can book ORH for your guest at applicable room rent as specified in HO pool.

Que-11. What is the time for occupying and leaving the room I have booked?
Ans. Room can be booked from any time to any time. One day charges will be levied for 24 hrs or less occupancy.
Que-12. Can I make online request for HO?
Ans. Yes, this facility is available online.

Que-13. When can I make request for room allotment in HO pool?


Ans. For booking of rooms for ‘Guest’, HO request can be made anytime, once window is open for that particular
period. For booking of rooms for ‘On duty’ or ‘On Personal Account’, HO request can be placed only after all
rooms in Auto Allotment Pool are full.

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