INFORMATION SHEET 1.

3
COMPLETE WORK PROCESSES

Learning Objectives:

After reading this INFORMATION SHEET, YOU MUST be able to:

3.1 Initial quality inspection is performed based on workplace procedure

3.2 Minor defects are corrected following manufacturer’s manual
3.3 Wastes are disposed according to environmental standards
3.4 Vehicle is endorsed to immediate superior following industry
procedures
3.5 Defects are reported following industry procedures
3.6 Pre-delivery checklist is accomplished and submitted according to
industry procedures
The 7 Basic Steps Through The Process Are:

Check In
• When receiving a vehicle from a customer, it usually arrives one of
three ways. The customer stops in unannounced, the vehicle has
broken down and is towed in, or the customer has made an
appointment. Once the vehicle has been checked in, regardless of the
circumstance, it is then assigned to a technician.
Inspection
• The most underrated and overlooked element of taking possession of a
vehicle is the failure to properly inspect it. We detested the idea of
“selling” customers and performing vehicle inspections without
verifiable data. It made us feel like salesman instead of service
advisers. At the Founder's facility we weren't too keen on wasting
paper through inspection sheets, so we verbally communicated
and/or emailed a lot of our findings to customers prior to building
CAR.
Estimate Building
• The most crucial element in the entire process. An accurate estimate
will save everyone time and prepare the customer for what they may
come to expect. As a rule of thumb, we recommend being as thorough
as possible in your notes while building estimates. This allows some
room for unforeseen problems that may arise.
Customer Authorization
• Without verbal or written authorization (each state varies, check your
local laws), you can not and should not ever perform work on a
customer’s vehicle. It is unethical to skip this step.
Work In Progress
• Once authorized, the technician can now start the job as the estimate
has been written. Under most circumstances, there are not many
changes made to an estimate. Most changes usually revolve around
 unforeseen circumstances and/or hardships encountered. However,
anything over 5% of the original estimate should be clearly
communicated to limit misunderstandings.
Completion
• Once a service is completed, the service adviser should review with the
technician that nothing was forgotten. In this instance they should
also check that there are no grease marks left on any body panels, no
debris from the repair and/or dirty and messy interiors from work
done on/in the vehicle. Vehicles should always be returned in the
cleanest manner feasible.
Follow Up
• After major repairs, it is always good to personally follow up with
customers. This shows that you care. In general, it's good practice to
follow up with every customer and try to get feedback about their
experience.

What is the quality inspection procedure?

Quality inspections are measures aimed at checking, measuring, or testing

of one or more product characteristics and to relate the results to the
requirements to confirm compliance. This task is usually performed by
specialized personnel and does not fall within the responsibility of
production workers.

An Overview of the Environmental Protection

Agency (EPA)
One of the primary misconceptions about environmental laws is that they
are intended for “the other guy.” If you worked for a giant manufacturing
company which generated large quantities of waste, often hazardous, you
would certainly be under the close scrutiny of the EPA, you say to yourself.
But how much is really required by the EPA of a very small (or even
medium-sized) vehicle maintenance shop at a trucking company or other
operation with a few fuel pumps and relatively few maintenance related
employees? If you say “not much” and believe it, you are asking for problems
to happen. To quote from a recent magazine article’s headline — “It’s War on
Pollution, and You’ve Been Drafted.” To use an example, the original
Resource Conservation and Recovery Act of 1976 (RCRA) has been expanded
to cover an increasingly broad universe of hazardous and toxic wastes. So
hazardous waste is an issue you need to be concerned about in connection
with EPA. That subject will be covered in somewhat more detail later in this
section.
You should be aware; however, that the environmental protection
regulations literally fill volumes, so this manual can only provide a cursory
look at the regulatory possibilities. If this is an area you are responsible for,
it would behoove you to investigate other J. J. Keller publications in this
area. We have a full line of products in this subject area.
In some cases, the EPA does not directly regulate the pollutant or activity.
Rather than directly regulating, the EPA mandates that the states regulate
the pollutant or activity. Here is a short list of areas the EPA regulates
(either directly or through mandates on the states)

Hazardous waste — Hazardous waste is a material that is either listed as a

hazardous material or is ignitable, corrosive, reactive, or toxic. We will
discuss hazardous waste in detail later in this chapter.
Waste tires—All but a few states have strict laws on what you can do with
scrap tires, and federal regs of some kind are probably not far behind. The
primary environmental concern deals with scrap tires, especially when they
are stored in large piles and are prone to catching fire.
Waste oil — EPA’s used oil management standards were published in 1992.
The standards primarily affect transporters and processors of used oil
destined for recycling. The standards are codified as Part
279 of Title 40 of the Code of Federal Regulations, and became effective on
March 8, 1993. There is a catch in that effective date;

Refrigerants — Refrigerants containing chlorofluorocarbons

(CFCs) have historically been used for refrigeration and air conditioning.
When released into the air, CFCs rise into the upper layer of the earth’s
atmosphere. Scientific studies have concluded that the chemical reactions of
CFCs and related chemicals in the atmosphere result in the depletion of the
ozone layer, which protects the earth from the sun’s radiation. Title VI of the
Clean Air Act Amendments of 1990 requires a complete phase-out of CFCs.
The specific requirements of Title VI restrict the production of ozone-
depleting chemicals, and regulate their use, emissions, and disposal.
Companies that sell or repair vehicle air conditioners are required to
purchase and use equipment for recycling CFCs. In addition, persons using
CFC recycling equipment must be certified. Title VI also requires warning
labels to be placed on all containers of CFCs.

Used batteries -While used lead-acid batteries — which contain lead,

sulfuric acid, and plastic — may seem to be one of the most
environmentally-unfriendly portions of a truck, they are in most cases
successfully recycled. Estimates go as high as 95% of all spent batteries
being recycled. Since there is inherent value in a spent battery, many
battery manufacturers provide a “trade-in” service when new batteries are
purchased, with the old battery’s value being applied against the cost of the
new one, and the manufacturer providing a haul-away service. However,
used batteries may be considered “universal waste” per 40 CFR Part 279 in
certain circumstances.

The PPA established a pollution prevention hierarchy as national policy,

declaring that:
• Pollution should be prevented or reduced at the source.
• Pollution that cannot be prevented should be recycled in an
environmentally-safe manner.
• Pollution that cannot be prevented or recycled should be treated in an
environmentally-safe manner.
• Disposal or other release into the environment should be employed only as
a last resort and should be conducted in an environmentally safe manner.

Wastes with specific characteristic. Waste that does not meet any of the
listings explained above may still be considered a hazardous waste if
exhibits one of the four characteristics defined.

• Ignitability — Ignitable wastes can create fires under certain conditions,

are spontaneously combustible, or have a flash point less than 60°C (140°F).
Examples include waste oils and used solvents.

• Corrosivity—Corrosive wastes are acids or bases (pH less than or equal to

2, or greater than or equal to 12.5) that are capable of corroding metal
containers, such as storage tanks, drums, and barrels. Battery acid is an
example.

• Reactivity — Reactive wastes are unstable under normal conditions. They

can cause explosions, toxic fumes, gases, or vapors when heated,
compressed, or mixed with water. Examples include lithium-sulfur batteries
and explosives.

• Toxicity — Toxic wastes are harmful or fatal when ingested or absorbed

(e.g., containing mercury, lead, etc.). When toxic wastes are land disposed,
contaminated liquid may leach from the waste and pollute ground water.
Toxicity is defined through a laboratory procedure called the Toxicity
Characteristic Leaching Procedure concentrations of contaminants that may
be harmful to human health or the environment.
 TOOLS AND INSTRUMENTS
Tool / Equipment Use
These are tools consisting of a handle with one
end that are designed to hold, twist, or turn an
object (such as a bolt or nut).

Set of Wrenches
This is an instrument for measuring electric
current in amperes.

Ammeter
This instrument is also called a multitester or a
VOM (volt-ohm-milliammeter). It is an electronic
measuring instrument that combines several
measurement functions in one unit. A typical
multimeter can measure voltage, current,
and resistance. Analog
multimeters use a microammeter with a moving
pointer to display readings.

Multi-meter
A battery load test or voltage test is a test to check
the condition of your automotive battery.
Loading a battery with an adjustable carbon pile
battery tester is one way to test the battery's
interior plate situation. A load tester applies a
calibrated load and presentations on how the
battery responds

Battery Load Tester

 A vacuum cleaner, also known simply as a
vacuum or a hoover, is a device that causes
suction in order to remove debris from floors,
upholstery, draperies, and other surfaces. It is
generally electrically driven. The debris is
collected by either a dustbag or a cyclone for later
disposa

Vacuum cleaner
A tire-pressure gauge, or tyre-pressure gauge,
is a pressure gauge used to measure the
pressure of tires on a vehicle. Since tires are
rated for specific loads at certain pressure, it is
important to keep the pressure of the tire at the
optimal amount

Tire pressure gauge

This allows to easily clean different engine
parts, bolts and nuts.

Cleaning Materials (Cloth

and Multi-purpose auto
cleaner)
This serves as a guide to the auto-mechanic and
auto-technician in fixing the different
problems based on the vehicle’s specifications.

Car manufacturer’s
Service Manual
 OPERATIONAL SHEET 1.1

PREPARE FOR PRE-DELIVERY INSPECTION

How do you test load on a battery?

Load Test the Battery

➢ Connect the red(+) clamp

to positive
terminal of the battery
and the black(-) clamp to
negative terminal of the
battery
➢ With a battery load
tester, apply a load equal
to one-half of the CCA
rating of the battery for
15 seconds. ...
➢ With a battery load tester,
apply a load equal to one-
half the vehicle's CCA
specification for 15
seconds.
➢ Disable the ignition and
turn the engine over for 15 seconds with the starter motor.

How to Use a Vacuum Cleaner

How to Use a Vacuum Cleaner.

Vacuum cleaners are one of the most
convenient appliances of our modern
times. Without them, cleaning basic
wall-to-wall carpeting would be
nearly impossible. Older vacuums
were heavy and expensive but newer
technologies have enabled the
creation of much lighter and more
compact versions. The smaller
vacuums are also less expensive than
their older predecessors are, which
 makes it much easier for everyone to have a good one.

Step 1

Examine the area of the vacuum where it deposits dirt. In older vacuums,
this is a bag. In new ones it is often a removable and reusable canister. If
the bag is full, you need to change it; if it is a reusable container it should
be emptied as often as possible. If the deposit area is full the vacuum won't
be able to pick up dirt effectively.

Step 2

Check the vacuum's height. Most vacuums have an adjustable indicator for
carpets of various lengths. If your vacuum has one, make sure it is set to
the appropriate length for your carpet. If it is set too high it won't have
enough suction and if it is set to low it won't have enough airflow.

Step 3

Move all of the smaller items out of the vacuum's way. Even if you don't plan
to move the furniture when you vacuum, such as ottomans and coffee
tables, you can remove the smaller items easily.

Step 4

Turn the vacuum on and push the vacuum forward and backwards over
your carpet, in slow, even strokes. If you move the vacuum too quickly it
won't pick up dirt as well.

Step 5

Use the vacuum's attachments such as the simple hose with exchangeable
ends, to clean corners and under the edges of furniture. Most vacuums have
a series of attachments for these sorts of jobs. It is a good idea to do this
extra bit of cleaning so the normal airflow of your room doesn't push
unwanted dirt into your newly cleaned areas.

Reinforcement Activity
In self-explanatory, What is the importance of pre-delivery inspection
before performing PMS or vehicle repair?
1. Explain why, how and when we perform PDI?

• Recapitulation of the lesson/Important points discussed

 Prepare for pre- delivery inspection

 Perform physical and functional inspection
 Complete work processes