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Manjunath's Resume

The document provides details about a person's work experience as an Order Fulfillment Specialist and Assistant Claims Process Executive. It includes their responsibilities, skills, personal projects and achievements in these roles. Relevant tools and software used are also listed.

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manur3099
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25 views

Manjunath's Resume

The document provides details about a person's work experience as an Order Fulfillment Specialist and Assistant Claims Process Executive. It includes their responsibilities, skills, personal projects and achievements in these roles. Relevant tools and software used are also listed.

Uploaded by

manur3099
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Manjunath N

[email protected]

8553799046
Order Fulfillment Specialist
Professional Experience Summary: Proficiency with 6+ No.9, 1st B Cross Choularpalya Magadi Road,
years of experience in Supply Chain management with Bengaluru, India
end-to-end domain expertise in CRM Order creation,
Order Management, invoicing transaction, Billing linkedin.com/in/manjunath-n-905878131
adjustments, Credit release, Fulfillment, Logistics,
Inventory Control, Collection of Payments and Project
Management . Building and leading team to achieve
the deliverables on time.

WORK EXPERIENCE SKILLS


Order Fulfillment Specialist Supply Chain Order Management
Lenovo India Pvt. Ltd.
08/2017 - Present, Mentoring Invoicing
Key Areas of Responsibility
Processing of sales orders CRM and ERP SAP ECC , which includes verifying
People Management
correct pricing, part numbers, and ensuring that sales contracts and all company
practices/policies have been followed as per DOA
Adhering to daily turnaround time for orders as per set TAT guidelines Process Transition & Improvement

Resolving Issues Surrounding Delinquent/Unconfirmed Orders & system


scheduling issues Presentation Problem Solving
Interacting with customers, Sales, Credit and the Finance departments daily.
Providing an excellent level of customer service to all internal and external Escalation Management
customers and meet or exceed SLA-Service Level Agreement
Engaging in activities to provide an enhanced customer experience
Scheduling client calls & clearing queries or escalations on Order disputes,
Collection of Payments and Invoicing etc..
Shipping tracking with Distribution and clearing on the pending Invoices PERSONAL PROJECTS
Working with sales, Account receivable & Credit team in resolving payment issues Go Green Project (01/2018 - 01/2019)
and invoicing problems Digitalization of Invoice resulted in saving lot of papers
Co-operation with the finance department to resolve invoice and pricing issues
Distributing customer invoices appropriately, clarifying and resolving customer Axway Project (05/2020 - 06/2021)
billing disputes quickly and efficiently Axway template creation which resulted in loading bulk
orders in short span

Assistant Claims Process Executive


Hinduja Global Solutions (HGS)
07/2015 - 08/2016, EDUCATION
Key Areas of Responsibility
B. COM
Managing orders for US health care products
BANGALORE UNIVERSITY
Drive the Operations team to timely address customer complaints, escalations
06/2012 - 06/2015,
there by contributing towards a best customer experience
Drive process improvements and automation for streamlining the BAU tasks

TOOLS
ACHIEVEMENTS
Cyber Source OFP SAP ECC module
RPA for Invoice Uploading (06/2019 - 06/2020)
Initiated RPA process for invoice uploading for various customer successfully
CRM MS-office
OCR Automation (06/2021 - 06/2022)
Successfully onboarded 3 customer for Order Processing
Microsoft Dynamics 365

Automation Anywhere

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